Multvariate Analysics

The SAS System
08:51 Monday, December 17, 2012
The REG Procedure

Model: MODEL1
Dependent Variable: Customer_Satisfaction
Number of Observations Read
118
Number of Observations Used
118
Analysis of Variance
Source
Sum of
Squares
DF
Model
13 157.83144
Error
104
26.92797
Mean
Square F Value Pr > F
12.14088
46.89
<.0001
0.25892
Corrected Total 117 184.75941
Root MSE
0.50884 R-Square 0.8543
Dependent Mean
6.91610 Adj R-Sq
Coeff Var
7.35739
0.8360
Parameter Estimates
Parameter Standard
Standardized Variance
Estimate
Error t Value Pr > |t|
Estimate Inflation
Variable
DF
Intercept
-0.99910
0.96475
-1.04
0.3028
Product_Quality
0.40590
0.04426
9.17
<.0001
0.45265
1.73834
E_Commerce
-0.19514
0.10305
-1.89
0.0610
-0.11623
2.68828
Technical_Support
0.05490
0.05588
0.98
0.3281
0.07768
4.46118
Complaint_Resolution
0.23839
0.08522
2.80
0.0061
0.20667
3.89524
Advertising
0.09813
0.05742
1.71
0.0904
0.08537
1.78088
Product_Line
0.07031
0.23616
0.30
0.7665
0.06938
38.74547
Salesforce_Image
0.42535
0.08292
5.13
<.0001
0.37852
3.88528
Competitive_Pricing
-0.08755
0.03845
-2.28
0.0248
-0.10751
1.59054
Warranty_Claims
-0.08521
0.11932
-0.71
0.4768
-0.05787
4.68570
Packaging
0.04982
0.03272
1.52
0.1309
0.06176
1.17431
Order_Billing
-0.15678
0.09138
-1.72
0.0892
-0.10795
2.82481
Price_Flexibility
-0.04050
0.24289
-0.17
0.8679
-0.03682
34.79516
Delivery_Speed
0.68776
0.50076
1.37
0.1726
0.35477
47.61114
The SAS System
The REG Procedure

Model: MODEL1
Durbin-Watson D
Number of Observations
1.980
118
1st Order Autocorrelation -0.005
The SAS System
The REG Procedure

Model: MODEL1
Fit Diagnostics for Customer_Satisfaction
0.0
-0.5
RStudent
RStudent
Residual
0.5
0
-1
-2
-1.0
4
0
-1
-2
Predicted Value
0.1
Predicted Value
0.2
0.3
0.4
Leverage
10
0.5
0.0
-0.5
-1.0
0.06
8
Cook's D
Customer_Satisfaction
Residual
1.0
4
-2
-1
Percent
10
Predicted Value
FitMean
25
20
15
-2
0
-1.5 -1 -0.5 0 0.5 1 1.5
Residual
40
80
Observation
Observations
118
Parameters
14
Error DF
104
MSE
0.2589
R-Square
0.8543
Adj R-Square 0.836
-1
Residual
10
0.02
0.00
Quantile
0.04
0.0 0.4 0.8
0.0 0.4 0.8
Proportion Less
120
The SAS System
The REG Procedure

Model: MODEL1
Residual by Regressors for Customer_Satisfaction
Residual
0.5
0.0
-0.5
-1.0
10
Product_Quality
E_Commerce
Technical_Support
Residual
0.5
0.0
-0.5
-1.0
Advertising
Product_Line
The SAS System
The REG Procedure

Model: MODEL1
Residual
0.5
0.0
-0.5
-1.0
Salesforce_Image
10
Competitive_Pricing
Warranty_Claims
Residual
0.5
0.0
-0.5
-1.0
Packaging
10
Order_Billing
Price_Flexibility
The SAS System

The REG Procedure
Model: MODEL1
Residual
0.5
0.0
-0.5
-1.0
2
Delivery_Speed
The SAS System
The REG Procedure

Model: MODEL1
118
118
Stepwise Selection: Step 1

Variable Product_Line Entered: R-Square = 0.4968 and C(p) = 245.0910
Source
DF
Sum of
Squares
Mean
Model
91.78258
91.78258
Error
116
92.97683
0.80152
114.51
<.0001
Variable
Parameter Standard
Estimate
Error Type II SS F Value Pr > F
Intercept
2.83429
0.39025
42.27913
52.75
<.0001
Product_Line
0.71430
0.06675
91.78258
114.51
<.0001
Bounds on condition number: 1, 1

Variable Salesforce_Image Entered: R-Square = 0.6207 and C(p) = 158.6490
Source
Model
Error
DF
Sum of
Squares
2 114.68223
115
70.07718
Mean
57.34111
94.10
<.0001
0.60937
Variable
Parameter Standard
Estimate
Intercept
1.00554
0.45252
3.00883
4.94
0.0282
Product_Line
0.66602
0.05873
78.35807
128.59
<.0001
Salesforce_Image
0.39922
0.06512
22.89965
37.58
<.0001
The SAS System
The REG Procedure

Model: MODEL1
Bounds on condition number: 1.0183, 4.0733
Variable Product_Quality Entered: R-Square = 0.7226 and C(p) = 87.9129
Source
Model
Error
DF
Sum of
Squares
3 133.51525
114
51.24415
Mean
44.50508
99.01
<.0001
0.44951
Parameter Standard
Estimate
Variable
Intercept
-0.85886
0.48376
1.41687
3.15
0.0785
Product_Quality
0.35323
0.05457
18.83303
41.90
<.0001
Product_Line
0.43361
0.06192
22.04407
49.04
<.0001
Salesforce_Image
0.47859
0.05726
31.40163
69.86
<.0001

Variable Delivery_Speed Entered: R-Square = 0.8133 and C(p) = 25.1933
Source
Model
Error
DF
Sum of
Squares
4 150.27262
113
34.48679
Mean
37.56816
0.30519
123.10
<.0001
The SAS System
The REG Procedure

Model: MODEL1
Parameter Standard
Estimate
Variable
Intercept
-2.16527
0.43586
7.53201
24.68
<.0001
Product_Quality
0.41435
0.04572
25.07133
82.15
<.0001
Product_Line
0.18030
0.06141
2.63056
8.62
0.0040
Salesforce_Image
0.35722
0.04994
15.61284
51.16
<.0001
Delivery_Speed
0.77349
0.10439
16.75737
54.91
<.0001

Variable Competitive_Pricing Entered: R-Square = 0.8252 and C(p) = 18.7439
Source
Model
Error
DF
Sum of
Squares
5 152.46038
112
32.29903
Mean
30.49208
105.73
<.0001
0.28838
Parameter Standard
Estimate
Variable
Intercept
-1.18049
0.55439
1.30758
4.53
0.0354
Product_Quality
0.40259
0.04464
23.45213
81.32
<.0001
Product_Line
0.10408
0.06580
0.72158
2.50
0.1165
Salesforce_Image
0.37775
0.04912
17.05687
59.15
<.0001
-0.10772
0.03911
2.18776
7.59
0.0069
0.82317
0.10306
18.39758
63.80
<.0001
Competitive_Pricing
Delivery_Speed
The SAS System
The REG Procedure

Model: MODEL1
Variable Complaint_Resolution Entered: R-Square = 0.8326 and C(p) = 15.4469
Source
Model
Error
DF
Sum of
Squares
6 153.83189
111
30.92752
Mean
25.63865
92.02
<.0001
0.27863
Parameter Standard
Estimate
Variable
Intercept
-1.23310
0.54544
1.42403
5.11
0.0257
Product_Quality
0.40346
0.04388
23.55092
84.53
<.0001
0.18687
0.08423
1.37151
4.92
0.0285
Product_Line
0.09690
0.06476
0.62388
2.24
0.1374
Salesforce_Image
0.37706
0.04828
16.99413
60.99
<.0001
-0.09875
0.03866
1.81821
6.53
0.0120
0.56860
0.15306
3.84515
13.80
0.0003
Competitive_Pricing
Delivery_Speed

Variable E_Commerce Entered: R-Square = 0.8395 and C(p) = 12.5462
Source
Model
Error
DF
Sum of
Squares
7 155.10078
110
29.65863
Mean
22.15725
0.26962
82.18
<.0001
10
The SAS System
The REG Procedure

Model: MODEL1
Parameter Standard
Estimate
Variable
Intercept
-1.15559
0.53775
1.24511
4.62
0.0338
0.41341
0.04341
24.45090
90.69
<.0001
-0.22450
0.10349
1.26889
4.71
0.0322
0.18524
0.08286
1.34764
5.00
0.0274
Product_Line
0.10189
0.06374
0.68884
2.55
0.1128
Salesforce_Image
0.49355
0.07169
12.78029
47.40
<.0001
-0.08843
0.03832
1.43583
5.33
0.0229
0.56581
0.15057
3.80722
14.12
0.0003
Product_Quality
E_Commerce
Competitive_Pricing
Delivery_Speed

Variable Order_Billing Entered: R-Square = 0.8452 and C(p) = 10.4571
Source
Model
Error
DF
Sum of
Squares
8 156.15955
109
28.59985
Mean
19.51994
74.39
<.0001
0.26238
Variable
Intercept
Parameter Standard
Estimate
-1.07584
0.53196
1.07319
4.09
0.0456
0.42351
0.04312
25.31171
96.47
<.0001
-0.21222
0.10227
1.12986
4.31
0.0403
0.23167
0.08494
1.95184
7.44
0.0074
Product_Line
0.09034
0.06314
0.53709
2.05
0.1554
Salesforce_Image
0.48245
0.07093
12.13758
46.26
<.0001
Competitive_Pricing
-0.09625
0.03800
1.68315
6.41
0.0127
Order_Billing
-0.18042
0.08981
1.05878
4.04
0.0470
0.69398
0.16166
4.83525
18.43
<.0001
Product_Quality
E_Commerce
Delivery_Speed
11
The SAS System
The REG Procedure

Model: MODEL1
Variable Product_Line Removed: R-Square = 0.8423 and C(p) = 10.5314
Source
Model
Error
DF
Sum of
Squares
7 155.62247
110
29.13694
Mean
22.23178
83.93
<.0001
0.26488
Parameter Standard
Estimate
Variable
Intercept
-0.95841
0.52809
0.87246
3.29
0.0723
0.45294
0.03808
37.47401
141.47
<.0001
-0.20618
0.10267
1.06828
4.03
0.0471
0.24054
0.08512
2.11532
7.99
0.0056
Salesforce_Image
0.48316
0.07127
12.17394
45.96
<.0001
Competitive_Pricing
-0.11903
0.03467
3.12207
11.79
0.0008
Order_Billing
-0.19211
0.08987
1.21053
4.57
0.0347
0.77422
0.15234
6.84177
25.83
<.0001
Product_Quality
E_Commerce
Delivery_Speed

Variable Advertising Entered: R-Square = 0.8471 and C(p) = 9.1042
Source
Model
Error
DF
Sum of
Squares
8 156.50985
109
28.24956
Mean
19.56373
0.25917
75.49
<.0001
12
The SAS System
The REG Procedure

Model: MODEL1
Parameter Standard
Estimate
Variable
Intercept
-1.00608
0.52300
0.95907
3.70
0.0570
0.45207
0.03767
37.32475
144.02
<.0001
-0.20544
0.10156
1.06062
4.09
0.0455
0.24998
0.08435
2.27629
8.78
0.0037
Advertising
0.10317
0.05576
0.88738
3.42
0.0670
Salesforce_Image
0.42017
0.07828
7.46605
28.81
<.0001
Competitive_Pricing
-0.12106
0.03431
3.22589
12.45
0.0006
Order_Billing
-0.19093
0.08889
1.19564
4.61
0.0339
0.75616
0.15100
6.49902
25.08
<.0001
Product_Quality
E_Commerce
Delivery_Speed

Variable Price_Flexibility Entered: R-Square = 0.8503 and C(p) = 8.8445
Source
Model
Error
DF
Sum of
Squares
9 157.09492
108
27.66449
Mean
17.45499
68.14
<.0001
0.25615
Variable
Intercept
Parameter Standard
Estimate
-0.84673
0.53053
0.65249
2.55
0.1134
0.42041
0.04291
24.58751
95.99
<.0001
-0.20902
0.10099
1.09723
4.28
0.0409
0.23969
0.08413
2.07891
8.12
0.0053
Advertising
0.10863
0.05555
0.97963
3.82
0.0531
Salesforce_Image
0.41116
0.07805
7.10743
27.75
<.0001
Competitive_Pricing
-0.09640
0.03782
1.66443
6.50
0.0122
Order_Billing
-0.18146
0.08860
1.07453
4.19
0.0430
Product_Quality
E_Commerce
13
The SAS System
The REG Procedure

Model: MODEL1
Parameter Standard
Estimate
Variable
Price_Flexibility
-0.09758
0.06456
0.58507
2.28
0.1336
Delivery_Speed
0.86400
0.16622
6.92123
27.02
<.0001

All variables left in the model are significant at the 0.1500 level.
No other variable met the 0.1500 significance level for entry into the model.
Summary of Stepwise Selection
Variable
Step Entered
Variable
Removed
Number
Partial
Model
Vars In R-Square R-Square
C(p) F Value Pr > F
1 Product_Line
0.4968
0.4968 245.091
114.51
<.0001
2 Salesforce_Image
0.1239
0.6207 158.649
37.58
<.0001
3 Product_Quality
0.1019
0.7226 87.9129
41.90
<.0001
4 Delivery_Speed
0.0907
0.8133 25.1933
54.91
<.0001
5 Competitive_Pricing
0.0118
0.8252 18.7439
7.59
0.0069
6 Complaint_Resolution
0.0074
0.8326 15.4469
4.92
0.0285
7 E_Commerce
0.0069
0.8395 12.5462
4.71
0.0322
8 Order_Billing
0.0057
0.8452 10.4571
4.04
0.0470
0.0029
0.8423 10.5314
2.05
0.1554
10 Advertising
0.0048
0.8471
9.1042
3.42
0.0670
11 Price_Flexibility
0.0032
0.8503
8.8445
2.28
0.1336
Product_Line
14
The SAS System
The REG Procedure

Model: MODEL1
0.5
0.0
-0.5
RStudent
1.0
RStudent
Residual
0
-1
-2
-1.0
5
0
-1
-2
Predicted Value
0.025
Predicted Value
0.075
0.125
0.175
Leverage
10
0.5
0.0
-0.5
-1.0
0.04
9
8
Cook's D
Residual
1.0
7
6
0.03
0.02
0.01
5
0.00
-2
-1
Quantile
FitMean
30
Percent
10
Predicted Value
40
80
Observation
Residual
20
Observations
118
Parameters
10
Error DF
108
MSE
0.2562
R-Square
0.8503
Adj R-Square 0.8378
1
0
10
-1
-2
0
-1.5 -0.9 -0.3 0.3 0.9 1.5
Residual
0.0 0.4 0.8
0.0 0.4 0.8
Proportion Less
120
15
The SAS System
The REG Procedure

Model: MODEL1
1.0
Residual
0.5
0.0
-0.5
-1.0
10
Product_Quality
E_Commerce
1.0
Residual
0.5
0.0
-0.5
-1.0
Advertising
Salesforce_Image
Competitive_Pricing
10
16
The SAS System
The REG Procedure

Model: MODEL1
1.0
Residual
0.5
0.0
-0.5
-1.0
Order_Billing
Price_Flexibility
Delivery_Speed
17
The SAS System
The REG Procedure

Model: MODEL1
118
118
Source
Sum of
Squares
DF
Model
13 157.83144
Error
104
26.92797
Mean
12.14088
46.89
<.0001
0.25892
Root MSE
0.50884 R-Square 0.8543
Dependent Mean
6.91610 Adj R-Sq
Coeff Var
7.35739
0.8360
Parameter Estimates
Parameter Standard
Estimate
Variable
DF
Intercept
-0.99910
0.96475
-1.04
0.3028
Product_Quality
0.40590
0.04426
9.17
<.0001
E_Commerce
-0.19514
0.10305
-1.89
0.0610
Technical_Support
0.05490
0.05588
0.98
0.3281
0.23839
0.08522
2.80
0.0061
Advertising
0.09813
0.05742
1.71
0.0904
Product_Line
0.07031
0.23616
0.30
0.7665
Salesforce_Image
0.42535
0.08292
5.13
<.0001
Competitive_Pricing
-0.08755
0.03845
-2.28
0.0248
Warranty_Claims
-0.08521
0.11932
-0.71
0.4768
Packaging
0.04982
0.03272
1.52
0.1309
Order_Billing
-0.15678
0.09138
-1.72
0.0892
Price_Flexibility
-0.04050
0.24289
-0.17
0.8679
Delivery_Speed
0.68776
0.50076
1.37
0.1726
18
The SAS System
The REG Procedure

Model: MODEL1
0.0
-0.5
RStudent
RStudent
Residual
0.5
0
-1
-2
-1.0
4
0
-1
-2
Predicted Value
0.1
Predicted Value
0.2
0.3
0.4
Leverage
10
0.5
0.0
-0.5
-1.0
0.06
8
Cook's D
Residual
1.0
4
-2
-1
Percent
10
Predicted Value
FitMean
25
20
15
-2
0
-1.5 -1 -0.5 0 0.5 1 1.5
Residual
40
80
Observation
Observations
118
Parameters
14
Error DF
104
MSE
0.2589
R-Square
0.8543
Adj R-Square 0.836
-1
Residual
10
0.02
0.00
Quantile
0.04
0.0 0.4 0.8
0.0 0.4 0.8
Proportion Less
120
19
The SAS System
The REG Procedure

Model: MODEL1
Residual
0.5
0.0
-0.5
-1.0
10
Product_Quality
E_Commerce
Technical_Support
Residual
0.5
0.0
-0.5
-1.0
Advertising
Product_Line
20
The SAS System
The REG Procedure

Model: MODEL1
Residual
0.5
0.0
-0.5
-1.0
Salesforce_Image
10
Competitive_Pricing
Warranty_Claims
Residual
0.5
0.0
-0.5
-1.0
Packaging
10
Order_Billing
Price_Flexibility
21
The SAS System

The REG Procedure
Model: MODEL1
Residual
0.5
0.0
-0.5
-1.0
2
Delivery_Speed
22
The SAS System
Obs Customer_Satisfaction Product_Quality E_Commerce Technical_Support Complaint_Resolution

1
8.2
8.5
3.9
2.5
5.9
7.1
3.4
5.2
4.6
4.7
6.5
2.8
3.1
4.1
6.3
6.2
3.3
3.9
4.8
5.8
3.6
5.1
6.7
6.1
4.9
6.3
3.9
7.6
9.2
3.9
5.7
5.5
6.4
5.7
6.7
7.6
9.1
4.5
3.6
6.4
10
5.4
5.2
3.8
7.1
5.2
Obs Advertising Product_Line Salesforce_Image Competitive_Pricing Warranty_Claims Packaging

1
4.8
4.9
6.8
4.7
4.3
2.2
4.5
6.8
6.1
4.5
4.3
3.7
8.5
5.1
9.5
4.6
3.6
5.1
6.9
5.4
4.8
3.7
5.9
5.8
9.3
5.9
4.4
4.4
3.9
6.4
8.2
5.8
5.9
2.4
8.4
4.8
7.1
6.7
3.3
5.5
5.1
6.2
6.7
5.4
5.3
5.3
7.1
8.4
5.8
6.7
10
3.9
4.3
8.4
7.1
4.6
Obs Order_Billing Price_Flexibility Delivery_Speed P_Value
resu
outlier
prdd
5.1
3.7
7.41694
0.78306 0.013627
7.37405
4.5
3.5
3.5
6.71493
0.38507 0.002000
6.59340
3.6
4.7
3.3
5.17725 -0.47725 0.010983
5.31851
4.3
6.3
3.7
5.86703
0.43297 0.003671
5.89603
4.4
6.1
4.6
6.89235
0.10765 0.000308
6.90384
4.9
3.2
5.85261
0.14739 0.000564
5.83839
4.5
2.6
4.2
7.50477
0.09523 0.000345
7.50074
4.2
6.2
4.5
6.46582 -0.06582 0.000114
6.55265
4.5
6.1
4.4
8.63044 -1.03044 0.031701
8.63025
10
3.3
4.9
3.3
5.23743
5.25384
0.16257 0.000647
23
The SAS System

11
9.9
9.6
5.7
6.8
5.9
12
8.6
3.6
7.4
5.1
13
4.8
4.1
5.3
4.7
14
5.4
3.3
5.4
5.5
15
6.3
8.5
5.7
16
5.4
7.6
3.6
17
6.1
6.9
3.4
8.5
4.3
18
6.4
8.1
2.5
7.2
4.5
19
5.4
6.7
3.7
6.5
5.3
20
7.3
3.3
6.1
5.7

11
5.4
8.3
7.8
4.5
6.4
6.5
12
3.5
7.3
4.7
3.7
6.7
13
3.5
5.3
5.3
6.5
3.9
14
2.6
4.8
4.2
6.5
5.9
15
2.3
7.6
3.7
4.8
5.8
16
5.1
4.2
4.6
7.7
4.9
7.2
17
4.5
6.4
4.7
5.2
7.7
3.3
18
2.3
5.1
3.8
6.6
6.8
6.1
19
5.3
5.1
4.9
9.2
5.7
4.2
20
5.5
4.6
4.7
8.7
5.9
3.8
resu
outlier
prdd
0.43708 0.008293
9.54250
11
4.3
4.3
12
4.8
3.4
7.47739 -0.47739 0.005329
7.53194
13
4.7
5.3
5.83967 -1.03967 0.021860
5.75766
14
4.3
5.2
3.7
5.85795 -0.45795 0.003443
5.79705
15
5.7
3.8
4.4
7.23648 -0.93648 0.026135
7.30582
16
4.7
5.5
3.5
5.96208 -0.56208 0.009691
5.96847
17
3.7
2.7
3.3
6.05362
0.04638 0.000082
6.15380
18
3.5
6.09446
0.30554 0.001640
6.06735
19
3.5
4.5
3.4
5.99015 -0.59015 0.010230
6.10712
20
4.7
6.6
4.2
6.87687
6.96947
9.46292
0.42313 0.006061
24
The SAS System

21
6.3
6.7
5.2
3.9
22
8.7
9.6
4.1
6.2
7.3
23
7.6
8.2
3.6
3.9
6.2
24
6.1
4.9
4.8
25
8.3
3.4
3.3
5.5
26
7.6
5.1
5.1
6.6
6.9
27
7.1
10
4.3
7.1
6.3
28
8.6
7.9
3.9
4.3
5.8
29
5.4
6.7
3.6
5.9
4.2
30
8.7
9.4
2.5
4.8
6.1

21
5.4
6.8
8.4
6.2
22
2.9
7.7
5.5
7.7
6.1
4.4
23
5.8
4.9
5.2
7.1
24
5.1
3.9
6.4
8.2
5.1
6.8
25
3.1
4.6
5.2
9.1
4.1
1.7
26
4.4
5.4
7.8
5.9
7.2
5.2
27
2.9
5.4
4.5
3.8
6.7
3.7
28
4.4
6.9
5.8
4.7
5.2
3.6
29
3.4
4.7
4.8
7.2
5.7
5.3
30
3.2
7.3
4.6
6.3
6.3
9.2
resu
outlier
prdd
21
2.5
4.3
3.5
6.76624 -0.46624 0.010022
6.59779
22
5.2
4.6
4.9
8.66844
0.03156 0.000025
8.73725
23
4.7
6.9
4.5
7.38992
0.21008 0.001475
7.56062
24
4.5
4.9
3.2
5.85940
0.14060 0.000635
5.80977
25
4.6
5.8
3.9
6.80512
0.19488 0.001846
6.70296
26
4.9
6.3
4.5
7.50333
0.09667 0.000458
7.41277
27
3.5
7.42457 -0.32457 0.007075
7.43279
28
4.1
4.2
4.3
7.73282
0.86718 0.016845
7.91838
29
3.6
2.8
5.47467 -0.07467 0.000109
5.34967
30
4.7
4.6
4.6
8.36295
8.44059
0.33705 0.003848
25
The SAS System

31
6.1
6.9
3.4
5.7
4.4
32
7.3
3.3
3.8
5.8
33
7.4
5.1
4.8
7.7
34
8.2
7.6
3.6
5.2
5.8
35
7.9
9.9
2.8
7.2
6.9
36
6.6
8.7
3.2
8.4
6.1
37
8.4
3.8
6.7
38
6.3
8.8
3.9
3.8
5.1
39
7.7
2.2
6.3
4.5
40
5.4
6.6
3.6
5.8
4.1

31
3.3
6.4
4.7
5.2
6.4
4.4
32
3.2
4.6
4.7
8.7
5.3
4.2
33
4.5
7.2
6.9
9.6
6.4
7.4
34
5.6
6.6
5.4
4.4
6.7
6.4
35
2.6
5.8
3.5
5.4
6.2
36
2.8
7.8
3.8
4.9
7.2
4.5
37
4.5
4.7
5.9
6.7
5.1
4.2
38
4.3
4.7
4.8
5.8
7.2
39
2.4
4.7
3.4
6.2
4.7
40
4.9
4.7
4.8
7.2
6.5
3.9
resu
outlier
prdd
31
3.2
2.7
3.3
6.06541
0.03459 0.000023
6.15012
32
4.9
6.6
4.2
6.77346
0.52654 0.005892
6.68103
33
5.7
6.5
5.5
8.54671
0.45329 0.008718
8.59984
34
4.6
3.9
7.38979
0.81021 0.016267
7.59648
35
5.6
4.9
7.67111
0.22889 0.002550
7.68706
36
5.4
3.9
4.5
7.44718 -0.84718 0.019931
7.53470
37
2.7
3.6
7.41889
0.58111 0.016265
7.54854
38
4.4
3.7
2.9
6.61140 -0.31140 0.003280
6.60997
39
3.3
3.1
2.6
5.49361
0.50639 0.005866
5.45316
40
3.5
3.6
2.8
5.37100
0.02900 0.000016
5.36742
26
The SAS System

41
6.1
5.5
3.7
4.7
5.4
42
5.2
7.5
3.5
3.8
3.5
43
7.9
6.5
4.3
2.7
6.6
44
8.6
9.9
3.7
7.5
4.7
45
8.2
8.5
3.9
5.3
5.5
46
8.9
9.3
3.5
6.3
7.6
47
5.7
7.1
3.4
4.9
4.1
48
7.1
9.9
7.4
4.8
49
7.4
8.7
3.2
6.4
4.9
50
6.6
8.6
2.9
5.8
3.9

41
4.3
5.3
4.9
5.6
2.5
42
2.9
4.1
4.5
7.6
5.1
5.2
43
6.5
6.3
8.7
4.7
6.3
44
5.6
6.7
6.8
7.2
4.6
45
4.9
6.8
5.7
3.6
46
5.5
7.5
5.9
4.6
6.6
3.1
47
5.9
7.8
6.1
3.5
48
5.9
4.8
4.9
5.9
6.9
49
2.4
6.8
4.6
6.8
6.3
5.1
50
2.9
5.6
6.3
6.1
resu
outlier
prdd
41
4.5
5.9
4.3
5.93544
0.16456 0.000847
6.07048
42
5.4
3.4
5.68087 -0.48087 0.004631
5.54376
43
4.6
5.6
4.6
7.24803
0.65197 0.014238
7.52205
44
4.1
3.4
3.9
8.65307 -0.05307 0.000094
8.64311
45
4.4
5.1
3.7
7.43488
0.76512 0.007927
7.42604
46
5.2
4.1
4.6
8.95807 -0.05807 0.000114
9.19874
47
2.6
3.1
2.7
6.13230 -0.43230 0.004046
6.01484
48
3.2
4.3
3.8
8.02908 -0.92908 0.033669
8.18313
49
4.3
3.7
7.16005
0.23995 0.001004
7.14645
50
2.7
6.17132
0.42868 0.002547
6.20000
27
The SAS System

51
5.2
7.5
3.5
4.1
4.5
52
5.2
3.6
1.3
53
8.2
7.7
2.6
6.7
54
7.3
9.1
3.6
5.5
5.4
55
8.2
5.5
5.5
7.7
56
4.8
7.1
4.2
4.1
2.6
57
8.9
9.3
3.5
5.4
7.8
58
7.7
9.3
3.8
4.6
59
7.3
8.6
4.8
5.6
5.3
60
6.3
7.4
3.4
2.6

51
3.5
4.1
4.5
7.6
4.9
2.8
52
3.5
4.2
4.9
8.2
4.3
7.6
53
3.5
7.2
4.3
5.9
6.9
7.7
54
4.2
6.2
4.6
8.3
6.5
4.1
55
5.6
5.7
8.2
6.3
7.4
4.9
56
2.1
3.3
4.5
9.9
5.5
3.5
57
4.6
7.5
5.9
4.6
6.4
4.9
58
4.7
6.4
5.5
7.4
5.3
4.8
59
2.3
5.7
6.7
5.8
3.6
60
4.1
4.4
4.8
7.2
4.5
6.4
resu
outlier
prdd
51
3.4
5.4
3.4
5.85183 -0.65183 0.006640
5.84903
52
2.4
4.8
3.1
4.70315
0.49685 0.011864
4.69312
53
5.1
3.9
4.3
7.45755
0.74245 0.018545
7.61306
54
4.6
4.3
3.9
7.08154
0.21846 0.000723
7.09669
55
5.5
6.7
4.9
8.00472
0.19528 0.001637
7.98813
56
2.4
4.43876
0.36124 0.005757
4.27432
57
4.8
4.1
4.6
9.05443 -0.15443 0.000723
9.27812
58
3.6
3.2
3.4
7.37553
0.32447 0.001284
7.38507
59
4.9
3.6
3.6
7.00858
0.29142 0.002515
6.85840
60
4.2
5.6
3.7
6.34376 -0.04376 0.000024
6.39363
28
The SAS System

61
5.4
8.7
3.2
3.3
3.2
62
6.4
7.8
4.9
5.8
5.3
63
5.4
7.6
3.6
4.8
4.9
64
8.7
9.2
6.5
5.2
65
6.1
7.7
4.7
4.7
4.7
66
8.4
9.5
5.6
0.4
5.5
67
5.8
6.7
3.2
3.4
5.5
68
8.4
9.7
5.5
7.1
69
7.6
8.2
3.6
8.9
5.2
70
8.4
3.8
8.6
4.9

61
3.1
6.1
2.9
5.6
4.3
62
5.2
5.3
7.1
7.9
5.7
63
3.4
4.2
4.6
7.7
6.1
5.1
64
5.2
6.5
6.2
7.3
6.8
8.6
65
5.2
5.2
7.7
5.9
5.4
66
5.6
6.9
6.6
7.6
3.8
4.4
67
2.3
6.3
4.5
5.4
6.5
68
3.4
7.5
6.1
6.7
6.9
5.2
69
4.5
4.9
7.8
4.3
70
3.2
4.7
5.9
6.7
7.9
6.6
resu
outlier
prdd
61
3.1
2.9
2.5
5.44203 -0.04203 0.000337
5.23224
62
4.3
4.9
3.9
7.58560 -1.18560 0.016151
7.58627
63
3.1
5.5
3.5
6.14820 -0.74820 0.009497
6.15900
64
5.1
4.6
4.2
8.07436
0.62564 0.013114
8.07306
65
4.7
3.7
7.29872 -1.19872 0.013704
7.26038
66
5.6
4.5
4.4
8.07894
0.32106 0.006255
8.13518
67
3.8
2.6
3.1
6.05184 -0.25184 0.002383
6.03346
68
3.7
3.4
4.1
8.53974 -0.13974 0.001233
8.59911
69
4.5
6.9
4.5
7.15872
0.44128 0.011137
7.13950
70
3.6
7.33461
0.66539 0.012473
7.17864
29
The SAS System

71
8.7
9.2
5.9
6.4
72
5.8
7.3
3.6
4.5
4.1
73
6.4
4.1
5.3
4.2
74
6.4
8.1
2.5
3.2
3.9
75
7.2
4.3
4.1
4.2
76
8.6
7.9
3.9
4.1
6.6
77
5.8
7.3
3.6
8.5
78
8.6
3.6
7.5
6.1
79
6.6
3.8
5.1
6.3
80
7.6
2.5
5.1

71
4.9
6.5
6.2
7.3
6.7
8.9
72
5.4
5.2
6.1
5.4
3.7
73
4.8
5.7
4.9
74
4.1
5.1
3.8
6.6
5.4
6.2
75
3.9
3.4
4.7
10
5.5
3.6
76
4.9
6.9
5.8
4.7
6.7
77
3.6
5.2
6.1
7.3
2.9
78
2.9
7.3
4.7
3.7
7.3
5.2
79
3.2
5.3
6.6
8.2
6.4
2.9
80
3.2
7.1
4.2
5.8
5.4
6.2
resu
outlier
prdd
71
4.2
4.6
4.2
8.35932
0.34068 0.004010
8.46132
72
2.8
3.3
2.9
6.42098 -0.62098 0.008429
6.42173
73
3.3
3.9
3.1
6.63756 -0.23756 0.000835
6.59463
74
2.6
3.5
5.92605
0.47395 0.005466
6.06831
75
3.2
4.1
2.5
4.89068
0.10932 0.000446
4.81837
76
4.6
4.2
4.3
7.95455
0.64545 0.007041
8.15507
77
3.3
3.3
2.9
6.38643 -0.58643 0.009621
6.16074
78
3.4
7.58786 -0.58786 0.006540
7.59461
79
4.3
4.1
3.3
6.78819 -0.78819 0.031972
6.52477
80
3.6
3.8
4.2
7.16506
7.41916
0.83494 0.021987
30
The SAS System

81
7.9
9.4
4.1
5.6
82
4.8
8.3
2.8
2.4
3.1
83
6.4
7.6
3.6
4.5
4.8
84
7.9
9.9
2.8
6.1
5.8
85
7.4
9.1
3.8
4.9
5.1
86
9.9
4.2
1.2
4.1
87
6.6
3.8
4.7
88
7.4
9.1
3.7
3.5
4.7
89
7.6
5.1
5.1
4.4
6.2
90
7.3
8.9
4.3
6.5
5.7

81
3.4
7.8
4.7
7.6
6.5
82
5.7
2.5
5.2
4.8
4.2
83
2.2
4.6
7.4
6.4
5.3
84
1.5
5.8
3.5
5.4
5.9
6.8
85
3.1
7.5
4.5
7.3
5.7
5.2
86
3.2
5.4
4.5
3.8
4.9
6.2
87
4.5
5.3
6.6
8.2
5.8
3.5
88
4.1
6.3
5.4
7.3
5.9
6.5
89
5.8
5.4
7.8
5.9
5.4
3.9
90
4.3
5.1
6.9
8.2
7.1
3.8
resu
outlier
prdd
81
5.1
3.7
4.4
7.68286
0.21714 0.001094
7.71828
82
1.8
2.5
2.1
4.97851 -0.17851 0.007289
4.85859
83
4.4
5.8
3.9
6.44218 -0.04218 0.000043
6.26901
84
4.9
7.49550
0.40450 0.005408
7.52294
85
4.5
3.4
4.2
7.26888
0.13112 0.000381
7.36310
86
4.1
3.5
6.95908
0.04092 0.000128
7.01178
87
4.6
4.1
3.3
6.43362 -0.43362 0.005521
6.18960
88
3.7
3.3
7.21356
0.18644 0.000522
7.17733
89
5.1
6.3
4.5
7.30899
0.29101 0.003786
7.31974
90
5.9
4.2
8.13046 -0.83046 0.019561
7.93761
31
The SAS System

91
6.3
6.2
3.3
3.5
5.4
92
7.2
4.3
3.7
3.8
93
5.2
3.6
6.7
4.4
94
6.1
5.5
3.7
7.4
5.7
95
5.4
6.7
3.7
4.9
96
7.3
8.2
3.6
4.3
97
6.6
8.6
2.9
4.5
98
6.3
6.7
4.5
4.3
99
5.4
3.3
4.9
5.6
100
7.4
9.7
2.6
6.2
5.8

91
3.6
5.1
6.9
4.8
4.7
92
3.6
3.4
4.7
10
4.5
2.9
93
4.1
4.2
4.9
8.2
6.4
94
4.5
5.3
4.9
7.6
95
5.1
5.1
4.9
9.2
6.5
5.6
96
5.8
5.2
5.6
6.2
97
2.8
5.6
6.3
6.1
5.1
98
4.2
5.4
6.8
8.4
6.1
99
4.8
4.2
5.5
5.3
100
2.1
5.6
3.3
5.2
6.7
8.4
resu
outlier
prdd
91
6.3
3.7
6.00200
0.29800 0.001747
6.05140
92
4.1
2.5
4.82008
0.17992 0.001072
4.75330
93
3.7
4.8
3.1
4.89270
0.30730 0.001808
4.82012
94
4.3
5.9
4.3
6.19528 -0.09528 0.000315
6.34519
95
3.7
4.5
3.4
5.88980 -0.48980 0.004595
5.93492
96
2.8
7.07952
0.22048 0.001496
7.05873
97
6.08497
0.51503 0.003361
5.99365
98
3.8
4.3
3.5
6.66241 -0.36241 0.002290
6.47753
99
3.3
5.2
3.7
5.97783 -0.57783 0.005925
6.14290
100
4.5
4.7
3.8
7.26024
7.26725
0.13976 0.000593
32
The SAS System

101
8.6
9.9
3.7
4.8
5.3
102
6.3
6.3
5.1
5.4
4.7
103
8.7
9.9
3.7
7.3
4.2
104
7.6
2.5
6.5
6.3
105
7.9
9.4
4.1
5.2
6.4
106
9.8
9.6
5.7
6.6
6.7
107
8.9
9.3
5.1
5.5
5.8
108
6.8
9.7
2.8
4.4
5.1
109
7.4
9.1
3.8
3.4
7.1
110
4.7
6.5
2.8
0.6
5.2

101
4.6
6.7
6.8
6.7
102
5.5
4.1
6.6
8.4
5.7
2.4
103
6.1
6.7
6.8
6.4
5.2
104
3.8
7.1
4.2
5.8
6.9
5.5
105
4.8
7.8
4.7
7.6
5.8
6.5
106
5.1
8.2
7.8
4.5
6.6
5.6
107
5.6
6.6
6.3
7.4
6.3
5.7
108
3.8
5.7
4.7
4.8
5.8
6.3
109
7.5
4.5
7.3
4.9
5.1
110
2.5
4.3
3.7
8.5
4.3
4.8
resu
outlier
prdd
101
3.4
3.9
8.73647 -0.13647 0.000667
8.61067
102
2.8
5.1
3.4
6.10246
0.19754 0.001162
6.20636
103
4.3
3.4
3.9
8.60847
0.09153 0.000472
8.62870
104
4.4
3.8
4.2
7.13982
0.86018 0.013796
7.33831
105
4.7
3.7
4.4
7.91904 -0.01904 0.000008
8.14971
106
4.6
4.3
9.50887
0.29113 0.003110
9.57684
107
4.4
4.6
4.3
8.20594
0.69406 0.007806
8.33897
108
4.7
4.1
3.6
7.61177 -0.81177 0.012010
7.59433
109
3.4
4.2
7.52419 -0.12419 0.000630
7.57572
110
4.3
4.7
3.3
5.02787 -0.32787 0.003735
5.02054
33
The SAS System

111
5.8
3.6
6.9
6.6
112
7.1
8.7
3.7
5.6
113
5.5
6.4
4.5
2.5
5.8
114
5.4
6.7
3.6
0.5
3.2
115
5.4
5.2
3.8
5.5
4.7
116
7.9
5.9
3.3
7.8
117
8.6
9.7
7.9
6.3
118
8.6
9.7
5.6
5.9

111
5.1
5.9
5.8
9.3
7.1
3.4
112
4.2
7.4
4.8
3.8
5.4
3.6
113
5.7
5.7
8.4
4.7
114
3.3
4.7
4.8
7.2
4.3
115
3.3
4.3
8.4
6.1
3.6
116
3.3
5.9
6.2
8.4
5.2
6.6
117
5.3
7.6
6.1
6.8
6.6
5.2
118
5.3
7.6
6.1
6.8
6.9
1.2
resu
outlier
prdd
111
5.9
6.1
4.6
6.77654
0.22346 0.002088
6.72898
112
5.5
3.5
4.2
7.43194 -0.33194 0.003818
7.55509
113
5.8
4.4
6.63828 -1.13828 0.027465
6.73554
114
2.9
3.6
2.8
5.15138
0.24862 0.001636
5.08179
115
4.3
4.9
3.3
4.98601
0.41399 0.002786
4.86653
116
7.5
5.4
7.63961
0.26039 0.003032
7.65138
117
4.4
3.5
4.2
8.55385
0.04615 0.000057
8.70543
118
4.3
3.5
4.2
8.17789
0.42211 0.009415
8.27463
34
The SAS System
The REG Procedure

Model: MODEL1
118
118
Source
Sum of
Squares
DF
Model
13 157.83144
Error
104
26.92797
Mean
12.14088
46.89
<.0001
0.25892
Root MSE
0.50884 R-Square 0.8543
Dependent Mean
6.91610 Adj R-Sq
Coeff Var
7.35739
0.8360
Parameter Estimates
Parameter Standard
Estimate
Variable
DF
Intercept
-0.99910
0.96475
-1.04
0.3028
Product_Quality
0.40590
0.04426
9.17
<.0001
E_Commerce
-0.19514
0.10305
-1.89
0.0610
Technical_Support
0.05490
0.05588
0.98
0.3281
0.23839
0.08522
2.80
0.0061
Advertising
0.09813
0.05742
1.71
0.0904
Product_Line
0.07031
0.23616
0.30
0.7665
Salesforce_Image
0.42535
0.08292
5.13
<.0001
Competitive_Pricing
-0.08755
0.03845
-2.28
0.0248
Warranty_Claims
-0.08521
0.11932
-0.71
0.4768
Packaging
0.04982
0.03272
1.52
0.1309
Order_Billing
-0.15678
0.09138
-1.72
0.0892
Price_Flexibility
-0.04050
0.24289
-0.17
0.8679
Delivery_Speed
0.68776
0.50076
1.37
0.1726
35
The SAS System
The REG Procedure

Model: MODEL1
0.0
-0.5
RStudent
RStudent
Residual
0.5
0
-1
-2
-1.0
4
0
-1
-2
Predicted Value
0.1
Predicted Value
0.2
0.3
0.4
Leverage
10
0.5
0.0
-0.5
-1.0
0.06
8
Cook's D
Residual
1.0
4
-2
-1
Percent
10
Predicted Value
FitMean
25
20
15
-2
0
-1.5 -1 -0.5 0 0.5 1 1.5
Residual
40
80
Observation
Observations
118
Parameters
14
Error DF
104
MSE
0.2589
R-Square
0.8543
Adj R-Square 0.836
-1
Residual
10
0.02
0.00
Quantile
0.04
0.0 0.4 0.8
0.0 0.4 0.8
Proportion Less
120
36
The SAS System
The REG Procedure

Model: MODEL1
Residual
0.5
0.0
-0.5
-1.0
10
Product_Quality
E_Commerce
Technical_Support
Residual
0.5
0.0
-0.5
-1.0
Advertising
Product_Line
37
The SAS System
The REG Procedure

Model: MODEL1
Residual
0.5
0.0
-0.5
-1.0
Salesforce_Image
10
Competitive_Pricing
Warranty_Claims
Residual
0.5
0.0
-0.5
-1.0
Packaging
10
Order_Billing
Price_Flexibility
38
The SAS System

The REG Procedure
Model: MODEL1
Residual
0.5
0.0
-0.5
-1.0
2
Delivery_Speed
39
The SAS System

1
8.2
8.5
3.9
2.5
5.9
7.1
3.4
5.2
4.6
4.7
6.5
2.8
3.1
4.1
6.3
6.2
3.3
3.9
4.8
5.8
3.6
5.1
6.7
6.1
4.9
6.3
3.9
7.6
9.2
3.9
5.7
5.5
6.4
5.7
6.7
7.6
9.1
4.5
3.6
6.4
10
5.4
5.2
3.8
7.1
5.2

1
4.8
4.9
6.8
4.7
4.3
2.2
4.5
6.8
6.1
4.5
4.3
3.7
8.5
5.1
9.5
4.6
3.6
5.1
6.9
5.4
4.8
3.7
5.9
5.8
9.3
5.9
4.4
4.4
3.9
6.4
8.2
5.8
5.9
2.4
8.4
4.8
7.1
6.7
3.3
5.5
5.1
6.2
6.7
5.4
5.3
5.3
7.1
8.4
5.8
6.7
10
3.9
4.3
8.4
7.1
4.6
resu
outlier
prdd
5.1
3.7
7.41694
0.78306 0.013627
7.37405
4.5
3.5
3.5
6.71493
0.38507 0.002000
6.59340
3.6
4.7
3.3
5.17725 -0.47725 0.010983
5.31851
4.3
6.3
3.7
5.86703
0.43297 0.003671
5.89603
4.4
6.1
4.6
6.89235
0.10765 0.000308
6.90384
4.9
3.2
5.85261
0.14739 0.000564
5.83839
4.5
2.6
4.2
7.50477
0.09523 0.000345
7.50074
4.2
6.2
4.5
6.46582 -0.06582 0.000114
6.55265
4.5
6.1
4.4
8.63044 -1.03044 0.031701
8.63025
10
3.3
4.9
3.3
5.23743
5.25384
0.16257 0.000647
40
The SAS System

11
9.9
9.6
5.7
6.8
5.9
12
8.6
3.6
7.4
5.1
13
4.8
4.1
5.3
4.7
14
5.4
3.3
5.4
5.5
15
6.3
8.5
5.7
16
5.4
7.6
3.6
17
6.1
6.9
3.4
8.5
4.3
18
6.4
8.1
2.5
7.2
4.5
19
5.4
6.7
3.7
6.5
5.3
20
7.3
3.3
6.1
5.7

11
5.4
8.3
7.8
4.5
6.4
6.5
12
3.5
7.3
4.7
3.7
6.7
13
3.5
5.3
5.3
6.5
3.9
14
2.6
4.8
4.2
6.5
5.9
15
2.3
7.6
3.7
4.8
5.8
16
5.1
4.2
4.6
7.7
4.9
7.2
17
4.5
6.4
4.7
5.2
7.7
3.3
18
2.3
5.1
3.8
6.6
6.8
6.1
19
5.3
5.1
4.9
9.2
5.7
4.2
20
5.5
4.6
4.7
8.7
5.9
3.8
resu
outlier
prdd
0.43708 0.008293
9.54250
11
4.3
4.3
12
4.8
3.4
7.47739 -0.47739 0.005329
7.53194
13
4.7
5.3
5.83967 -1.03967 0.021860
5.75766
14
4.3
5.2
3.7
5.85795 -0.45795 0.003443
5.79705
15
5.7
3.8
4.4
7.23648 -0.93648 0.026135
7.30582
16
4.7
5.5
3.5
5.96208 -0.56208 0.009691
5.96847
17
3.7
2.7
3.3
6.05362
0.04638 0.000082
6.15380
18
3.5
6.09446
0.30554 0.001640
6.06735
19
3.5
4.5
3.4
5.99015 -0.59015 0.010230
6.10712
20
4.7
6.6
4.2
6.87687
6.96947
9.46292
0.42313 0.006061
41
The SAS System

21
6.3
6.7
5.2
3.9
22
8.7
9.6
4.1
6.2
7.3
23
7.6
8.2
3.6
3.9
6.2
24
6.1
4.9
4.8
25
8.3
3.4
3.3
5.5
26
7.6
5.1
5.1
6.6
6.9
27
7.1
10
4.3
7.1
6.3
28
8.6
7.9
3.9
4.3
5.8
29
5.4
6.7
3.6
5.9
4.2
30
8.7
9.4
2.5
4.8
6.1

21
5.4
6.8
8.4
6.2
22
2.9
7.7
5.5
7.7
6.1
4.4
23
5.8
4.9
5.2
7.1
24
5.1
3.9
6.4
8.2
5.1
6.8
25
3.1
4.6
5.2
9.1
4.1
1.7
26
4.4
5.4
7.8
5.9
7.2
5.2
27
2.9
5.4
4.5
3.8
6.7
3.7
28
4.4
6.9
5.8
4.7
5.2
3.6
29
3.4
4.7
4.8
7.2
5.7
5.3
30
3.2
7.3
4.6
6.3
6.3
9.2
resu
outlier
prdd
21
2.5
4.3
3.5
6.76624 -0.46624 0.010022
6.59779
22
5.2
4.6
4.9
8.66844
0.03156 0.000025
8.73725
23
4.7
6.9
4.5
7.38992
0.21008 0.001475
7.56062
24
4.5
4.9
3.2
5.85940
0.14060 0.000635
5.80977
25
4.6
5.8
3.9
6.80512
0.19488 0.001846
6.70296
26
4.9
6.3
4.5
7.50333
0.09667 0.000458
7.41277
27
3.5
7.42457 -0.32457 0.007075
7.43279
28
4.1
4.2
4.3
7.73282
0.86718 0.016845
7.91838
29
3.6
2.8
5.47467 -0.07467 0.000109
5.34967
30
4.7
4.6
4.6
8.36295
8.44059
0.33705 0.003848
42
The SAS System

31
6.1
6.9
3.4
5.7
4.4
32
7.3
3.3
3.8
5.8
33
7.4
5.1
4.8
7.7
34
8.2
7.6
3.6
5.2
5.8
35
7.9
9.9
2.8
7.2
6.9
36
6.6
8.7
3.2
8.4
6.1
37
8.4
3.8
6.7
38
6.3
8.8
3.9
3.8
5.1
39
7.7
2.2
6.3
4.5
40
5.4
6.6
3.6
5.8
4.1

31
3.3
6.4
4.7
5.2
6.4
4.4
32
3.2
4.6
4.7
8.7
5.3
4.2
33
4.5
7.2
6.9
9.6
6.4
7.4
34
5.6
6.6
5.4
4.4
6.7
6.4
35
2.6
5.8
3.5
5.4
6.2
36
2.8
7.8
3.8
4.9
7.2
4.5
37
4.5
4.7
5.9
6.7
5.1
4.2
38
4.3
4.7
4.8
5.8
7.2
39
2.4
4.7
3.4
6.2
4.7
40
4.9
4.7
4.8
7.2
6.5
3.9
resu
outlier
prdd
31
3.2
2.7
3.3
6.06541
0.03459 0.000023
6.15012
32
4.9
6.6
4.2
6.77346
0.52654 0.005892
6.68103
33
5.7
6.5
5.5
8.54671
0.45329 0.008718
8.59984
34
4.6
3.9
7.38979
0.81021 0.016267
7.59648
35
5.6
4.9
7.67111
0.22889 0.002550
7.68706
36
5.4
3.9
4.5
7.44718 -0.84718 0.019931
7.53470
37
2.7
3.6
7.41889
0.58111 0.016265
7.54854
38
4.4
3.7
2.9
6.61140 -0.31140 0.003280
6.60997
39
3.3
3.1
2.6
5.49361
0.50639 0.005866
5.45316
40
3.5
3.6
2.8
5.37100
0.02900 0.000016
5.36742
43
The SAS System

41
6.1
5.5
3.7
4.7
5.4
42
5.2
7.5
3.5
3.8
3.5
43
7.9
6.5
4.3
2.7
6.6
44
8.6
9.9
3.7
7.5
4.7
45
8.2
8.5
3.9
5.3
5.5
46
8.9
9.3
3.5
6.3
7.6
47
5.7
7.1
3.4
4.9
4.1
48
7.1
9.9
7.4
4.8
49
7.4
8.7
3.2
6.4
4.9
50
6.6
8.6
2.9
5.8
3.9

41
4.3
5.3
4.9
5.6
2.5
42
2.9
4.1
4.5
7.6
5.1
5.2
43
6.5
6.3
8.7
4.7
6.3
44
5.6
6.7
6.8
7.2
4.6
45
4.9
6.8
5.7
3.6
46
5.5
7.5
5.9
4.6
6.6
3.1
47
5.9
7.8
6.1
3.5
48
5.9
4.8
4.9
5.9
6.9
49
2.4
6.8
4.6
6.8
6.3
5.1
50
2.9
5.6
6.3
6.1
resu
outlier
prdd
41
4.5
5.9
4.3
5.93544
0.16456 0.000847
6.07048
42
5.4
3.4
5.68087 -0.48087 0.004631
5.54376
43
4.6
5.6
4.6
7.24803
0.65197 0.014238
7.52205
44
4.1
3.4
3.9
8.65307 -0.05307 0.000094
8.64311
45
4.4
5.1
3.7
7.43488
0.76512 0.007927
7.42604
46
5.2
4.1
4.6
8.95807 -0.05807 0.000114
9.19874
47
2.6
3.1
2.7
6.13230 -0.43230 0.004046
6.01484
48
3.2
4.3
3.8
8.02908 -0.92908 0.033669
8.18313
49
4.3
3.7
7.16005
0.23995 0.001004
7.14645
50
2.7
6.17132
0.42868 0.002547
6.20000
44
The SAS System

51
5.2
7.5
3.5
4.1
4.5
52
5.2
3.6
1.3
53
8.2
7.7
2.6
6.7
54
7.3
9.1
3.6
5.5
5.4
55
8.2
5.5
5.5
7.7
56
4.8
7.1
4.2
4.1
2.6
57
8.9
9.3
3.5
5.4
7.8
58
7.7
9.3
3.8
4.6
59
7.3
8.6
4.8
5.6
5.3
60
6.3
7.4
3.4
2.6

51
3.5
4.1
4.5
7.6
4.9
2.8
52
3.5
4.2
4.9
8.2
4.3
7.6
53
3.5
7.2
4.3
5.9
6.9
7.7
54
4.2
6.2
4.6
8.3
6.5
4.1
55
5.6
5.7
8.2
6.3
7.4
4.9
56
2.1
3.3
4.5
9.9
5.5
3.5
57
4.6
7.5
5.9
4.6
6.4
4.9
58
4.7
6.4
5.5
7.4
5.3
4.8
59
2.3
5.7
6.7
5.8
3.6
60
4.1
4.4
4.8
7.2
4.5
6.4
resu
outlier
prdd
51
3.4
5.4
3.4
5.85183 -0.65183 0.006640
5.84903
52
2.4
4.8
3.1
4.70315
0.49685 0.011864
4.69312
53
5.1
3.9
4.3
7.45755
0.74245 0.018545
7.61306
54
4.6
4.3
3.9
7.08154
0.21846 0.000723
7.09669
55
5.5
6.7
4.9
8.00472
0.19528 0.001637
7.98813
56
2.4
4.43876
0.36124 0.005757
4.27432
57
4.8
4.1
4.6
9.05443 -0.15443 0.000723
9.27812
58
3.6
3.2
3.4
7.37553
0.32447 0.001284
7.38507
59
4.9
3.6
3.6
7.00858
0.29142 0.002515
6.85840
60
4.2
5.6
3.7
6.34376 -0.04376 0.000024
6.39363
45
The SAS System

61
5.4
8.7
3.2
3.3
3.2
62
6.4
7.8
4.9
5.8
5.3
63
5.4
7.6
3.6
4.8
4.9
64
8.7
9.2
6.5
5.2
65
6.1
7.7
4.7
4.7
4.7
66
8.4
9.5
5.6
0.4
5.5
67
5.8
6.7
3.2
3.4
5.5
68
8.4
9.7
5.5
7.1
69
7.6
8.2
3.6
8.9
5.2
70
8.4
3.8
8.6
4.9

61
3.1
6.1
2.9
5.6
4.3
62
5.2
5.3
7.1
7.9
5.7
63
3.4
4.2
4.6
7.7
6.1
5.1
64
5.2
6.5
6.2
7.3
6.8
8.6
65
5.2
5.2
7.7
5.9
5.4
66
5.6
6.9
6.6
7.6
3.8
4.4
67
2.3
6.3
4.5
5.4
6.5
68
3.4
7.5
6.1
6.7
6.9
5.2
69
4.5
4.9
7.8
4.3
70
3.2
4.7
5.9
6.7
7.9
6.6
resu
outlier
prdd
61
3.1
2.9
2.5
5.44203 -0.04203 0.000337
5.23224
62
4.3
4.9
3.9
7.58560 -1.18560 0.016151
7.58627
63
3.1
5.5
3.5
6.14820 -0.74820 0.009497
6.15900
64
5.1
4.6
4.2
8.07436
0.62564 0.013114
8.07306
65
4.7
3.7
7.29872 -1.19872 0.013704
7.26038
66
5.6
4.5
4.4
8.07894
0.32106 0.006255
8.13518
67
3.8
2.6
3.1
6.05184 -0.25184 0.002383
6.03346
68
3.7
3.4
4.1
8.53974 -0.13974 0.001233
8.59911
69
4.5
6.9
4.5
7.15872
0.44128 0.011137
7.13950
70
3.6
7.33461
0.66539 0.012473
7.17864
46
The SAS System

71
8.7
9.2
5.9
6.4
72
5.8
7.3
3.6
4.5
4.1
73
6.4
4.1
5.3
4.2
74
6.4
8.1
2.5
3.2
3.9
75
7.2
4.3
4.1
4.2
76
8.6
7.9
3.9
4.1
6.6
77
5.8
7.3
3.6
8.5
78
8.6
3.6
7.5
6.1
79
6.6
3.8
5.1
6.3
80
7.6
2.5
5.1

71
4.9
6.5
6.2
7.3
6.7
8.9
72
5.4
5.2
6.1
5.4
3.7
73
4.8
5.7
4.9
74
4.1
5.1
3.8
6.6
5.4
6.2
75
3.9
3.4
4.7
10
5.5
3.6
76
4.9
6.9
5.8
4.7
6.7
77
3.6
5.2
6.1
7.3
2.9
78
2.9
7.3
4.7
3.7
7.3
5.2
79
3.2
5.3
6.6
8.2
6.4
2.9
80
3.2
7.1
4.2
5.8
5.4
6.2
resu
outlier
prdd
71
4.2
4.6
4.2
8.35932
0.34068 0.004010
8.46132
72
2.8
3.3
2.9
6.42098 -0.62098 0.008429
6.42173
73
3.3
3.9
3.1
6.63756 -0.23756 0.000835
6.59463
74
2.6
3.5
5.92605
0.47395 0.005466
6.06831
75
3.2
4.1
2.5
4.89068
0.10932 0.000446
4.81837
76
4.6
4.2
4.3
7.95455
0.64545 0.007041
8.15507
77
3.3
3.3
2.9
6.38643 -0.58643 0.009621
6.16074
78
3.4
7.58786 -0.58786 0.006540
7.59461
79
4.3
4.1
3.3
6.78819 -0.78819 0.031972
6.52477
80
3.6
3.8
4.2
7.16506
7.41916
0.83494 0.021987
47
The SAS System

81
7.9
9.4
4.1
5.6
82
4.8
8.3
2.8
2.4
3.1
83
6.4
7.6
3.6
4.5
4.8
84
7.9
9.9
2.8
6.1
5.8
85
7.4
9.1
3.8
4.9
5.1
86
9.9
4.2
1.2
4.1
87
6.6
3.8
4.7
88
7.4
9.1
3.7
3.5
4.7
89
7.6
5.1
5.1
4.4
6.2
90
7.3
8.9
4.3
6.5
5.7

81
3.4
7.8
4.7
7.6
6.5
82
5.7
2.5
5.2
4.8
4.2
83
2.2
4.6
7.4
6.4
5.3
84
1.5
5.8
3.5
5.4
5.9
6.8
85
3.1
7.5
4.5
7.3
5.7
5.2
86
3.2
5.4
4.5
3.8
4.9
6.2
87
4.5
5.3
6.6
8.2
5.8
3.5
88
4.1
6.3
5.4
7.3
5.9
6.5
89
5.8
5.4
7.8
5.9
5.4
3.9
90
4.3
5.1
6.9
8.2
7.1
3.8
resu
outlier
prdd
81
5.1
3.7
4.4
7.68286
0.21714 0.001094
7.71828
82
1.8
2.5
2.1
4.97851 -0.17851 0.007289
4.85859
83
4.4
5.8
3.9
6.44218 -0.04218 0.000043
6.26901
84
4.9
7.49550
0.40450 0.005408
7.52294
85
4.5
3.4
4.2
7.26888
0.13112 0.000381
7.36310
86
4.1
3.5
6.95908
0.04092 0.000128
7.01178
87
4.6
4.1
3.3
6.43362 -0.43362 0.005521
6.18960
88
3.7
3.3
7.21356
0.18644 0.000522
7.17733
89
5.1
6.3
4.5
7.30899
0.29101 0.003786
7.31974
90
5.9
4.2
8.13046 -0.83046 0.019561
7.93761
48
The SAS System

91
6.3
6.2
3.3
3.5
5.4
92
7.2
4.3
3.7
3.8
93
5.2
3.6
6.7
4.4
94
6.1
5.5
3.7
7.4
5.7
95
5.4
6.7
3.7
4.9
96
7.3
8.2
3.6
4.3
97
6.6
8.6
2.9
4.5
98
6.3
6.7
4.5
4.3
99
5.4
3.3
4.9
5.6
100
7.4
9.7
2.6
6.2
5.8

91
3.6
5.1
6.9
4.8
4.7
92
3.6
3.4
4.7
10
4.5
2.9
93
4.1
4.2
4.9
8.2
6.4
94
4.5
5.3
4.9
7.6
95
5.1
5.1
4.9
9.2
6.5
5.6
96
5.8
5.2
5.6
6.2
97
2.8
5.6
6.3
6.1
5.1
98
4.2
5.4
6.8
8.4
6.1
99
4.8
4.2
5.5
5.3
100
2.1
5.6
3.3
5.2
6.7
8.4
resu
outlier
prdd
91
6.3
3.7
6.00200
0.29800 0.001747
6.05140
92
4.1
2.5
4.82008
0.17992 0.001072
4.75330
93
3.7
4.8
3.1
4.89270
0.30730 0.001808
4.82012
94
4.3
5.9
4.3
6.19528 -0.09528 0.000315
6.34519
95
3.7
4.5
3.4
5.88980 -0.48980 0.004595
5.93492
96
2.8
7.07952
0.22048 0.001496
7.05873
97
6.08497
0.51503 0.003361
5.99365
98
3.8
4.3
3.5
6.66241 -0.36241 0.002290
6.47753
99
3.3
5.2
3.7
5.97783 -0.57783 0.005925
6.14290
100
4.5
4.7
3.8
7.26024
7.26725
0.13976 0.000593
49
The SAS System

101
8.6
9.9
3.7
4.8
5.3
102
6.3
6.3
5.1
5.4
4.7
103
8.7
9.9
3.7
7.3
4.2
104
7.6
2.5
6.5
6.3
105
7.9
9.4
4.1
5.2
6.4
106
9.8
9.6
5.7
6.6
6.7
107
8.9
9.3
5.1
5.5
5.8
108
6.8
9.7
2.8
4.4
5.1
109
7.4
9.1
3.8
3.4
7.1
110
4.7
6.5
2.8
0.6
5.2

101
4.6
6.7
6.8
6.7
102
5.5
4.1
6.6
8.4
5.7
2.4
103
6.1
6.7
6.8
6.4
5.2
104
3.8
7.1
4.2
5.8
6.9
5.5
105
4.8
7.8
4.7
7.6
5.8
6.5
106
5.1
8.2
7.8
4.5
6.6
5.6
107
5.6
6.6
6.3
7.4
6.3
5.7
108
3.8
5.7
4.7
4.8
5.8
6.3
109
7.5
4.5
7.3
4.9
5.1
110
2.5
4.3
3.7
8.5
4.3
4.8
resu
outlier
prdd
101
3.4
3.9
8.73647 -0.13647 0.000667
8.61067
102
2.8
5.1
3.4
6.10246
0.19754 0.001162
6.20636
103
4.3
3.4
3.9
8.60847
0.09153 0.000472
8.62870
104
4.4
3.8
4.2
7.13982
0.86018 0.013796
7.33831
105
4.7
3.7
4.4
7.91904 -0.01904 0.000008
8.14971
106
4.6
4.3
9.50887
0.29113 0.003110
9.57684
107
4.4
4.6
4.3
8.20594
0.69406 0.007806
8.33897
108
4.7
4.1
3.6
7.61177 -0.81177 0.012010
7.59433
109
3.4
4.2
7.52419 -0.12419 0.000630
7.57572
110
4.3
4.7
3.3
5.02787 -0.32787 0.003735
5.02054
50
The SAS System

111
5.8
3.6
6.9
6.6
112
7.1
8.7
3.7
5.6
113
5.5
6.4
4.5
2.5
5.8
114
5.4
6.7
3.6
0.5
3.2
115
5.4
5.2
3.8
5.5
4.7
116
7.9
5.9
3.3
7.8
117
8.6
9.7
7.9
6.3
118
8.6
9.7
5.6
5.9

111
5.1
5.9
5.8
9.3
7.1
3.4
112
4.2
7.4
4.8
3.8
5.4
3.6
113
5.7
5.7
8.4
4.7
114
3.3
4.7
4.8
7.2
4.3
115
3.3
4.3
8.4
6.1
3.6
116
3.3
5.9
6.2
8.4
5.2
6.6
117
5.3
7.6
6.1
6.8
6.6
5.2
118
5.3
7.6
6.1
6.8
6.9
1.2
resu
outlier
prdd
111
5.9
6.1
4.6
6.77654
0.22346 0.002088
6.72898
112
5.5
3.5
4.2
7.43194 -0.33194 0.003818
7.55509
113
5.8
4.4
6.63828 -1.13828 0.027465
6.73554
114
2.9
3.6
2.8
5.15138
0.24862 0.001636
5.08179
115
4.3
4.9
3.3
4.98601
0.41399 0.002786
4.86653
116
7.5
5.4
7.63961
0.26039 0.003032
7.65138
117
4.4
3.5
4.2
8.55385
0.04615 0.000057
8.70543
118
4.3
3.5
4.2
8.17789
0.42211 0.009415
8.27463
51
The SAS System
The REG Procedure

Model: MODEL1
118
118
Source
Sum of
Squares
DF
Model
13 157.83144
Error
104
26.92797
Mean
12.14088
46.89
<.0001
0.25892
Root MSE
0.50884 R-Square 0.8543
Dependent Mean
6.91610 Adj R-Sq
Coeff Var
7.35739
0.8360
Parameter Estimates
Parameter Standard
Estimate
Variable
DF
Intercept
-0.99910
0.96475
-1.04
0.3028
Product_Quality
0.40590
0.04426
9.17
<.0001
E_Commerce
-0.19514
0.10305
-1.89
0.0610
Technical_Support
0.05490
0.05588
0.98
0.3281
0.23839
0.08522
2.80
0.0061
Advertising
0.09813
0.05742
1.71
0.0904
Product_Line
0.07031
0.23616
0.30
0.7665
Salesforce_Image
0.42535
0.08292
5.13
<.0001
Competitive_Pricing
-0.08755
0.03845
-2.28
0.0248
Warranty_Claims
-0.08521
0.11932
-0.71
0.4768
Packaging
0.04982
0.03272
1.52
0.1309
Order_Billing
-0.15678
0.09138
-1.72
0.0892
Price_Flexibility
-0.04050
0.24289
-0.17
0.8679
Delivery_Speed
0.68776
0.50076
1.37
0.1726
52
The SAS System
The REG Procedure

Model: MODEL1
0.0
-0.5
RStudent
RStudent
Residual
0.5
0
-1
-2
-1.0
4
0
-1
-2
Predicted Value
0.1
Predicted Value
0.2
0.3
0.4
Leverage
10
0.5
0.0
-0.5
-1.0
0.06
8
Cook's D
Residual
1.0
4
-2
-1
Percent
10
Predicted Value
FitMean
25
20
15
-2
0
-1.5 -1 -0.5 0 0.5 1 1.5
Residual
40
80
Observation
Observations
118
Parameters
14
Error DF
104
MSE
0.2589
R-Square
0.8543
Adj R-Square 0.836
-1
Residual
10
0.02
0.00
Quantile
0.04
0.0 0.4 0.8
0.0 0.4 0.8
Proportion Less
120
53
The SAS System
The REG Procedure

Model: MODEL1
Residual
0.5
0.0
-0.5
-1.0
10
Product_Quality
E_Commerce
Technical_Support
Residual
0.5
0.0
-0.5
-1.0
Advertising
Product_Line
54
The SAS System
The REG Procedure

Model: MODEL1
Residual
0.5
0.0
-0.5
-1.0
Salesforce_Image
10
Competitive_Pricing
Warranty_Claims
Residual
0.5
0.0
-0.5
-1.0
Packaging
10
Order_Billing
Price_Flexibility
55
The SAS System

The REG Procedure
Model: MODEL1
Residual
0.5
0.0
-0.5
-1.0
2
Delivery_Speed
56
The SAS System
The REG Procedure

Model: MODEL1
118
118
Source
Sum of
Squares
DF
Model
13 157.83144
Error
104
26.92797
Mean
12.14088
46.89
<.0001
0.25892
Root MSE
0.50884 R-Square 0.8543
Dependent Mean
6.91610 Adj R-Sq
Coeff Var
7.35739
0.8360
Parameter Estimates
Parameter Standard
Estimate
Variable
DF
Intercept
-0.99910
0.96475
-1.04
0.3028
Product_Quality
0.40590
0.04426
9.17
<.0001
E_Commerce
-0.19514
0.10305
-1.89
0.0610
Technical_Support
0.05490
0.05588
0.98
0.3281
0.23839
0.08522
2.80
0.0061
Advertising
0.09813
0.05742
1.71
0.0904
Product_Line
0.07031
0.23616
0.30
0.7665
Salesforce_Image
0.42535
0.08292
5.13
<.0001
Competitive_Pricing
-0.08755
0.03845
-2.28
0.0248
Warranty_Claims
-0.08521
0.11932
-0.71
0.4768
Packaging
0.04982
0.03272
1.52
0.1309
Order_Billing
-0.15678
0.09138
-1.72
0.0892
Price_Flexibility
-0.04050
0.24289
-0.17
0.8679
Delivery_Speed
0.68776
0.50076
1.37
0.1726
57
The SAS System
The REG Procedure

Model: MODEL1
0.0
-0.5
RStudent
RStudent
Residual
0.5
0
-1
-2
-1.0
4
0
-1
-2
Predicted Value
0.1
Predicted Value
0.2
0.3
0.4
Leverage
10
0.5
0.0
-0.5
-1.0
0.06
8
Cook's D
Residual
1.0
4
-2
-1
Percent
10
Predicted Value
FitMean
25
20
15
-2
0
-1.5 -1 -0.5 0 0.5 1 1.5
Residual
40
80
Observation
Observations
118
Parameters
14
Error DF
104
MSE
0.2589
R-Square
0.8543
Adj R-Square 0.836
-1
Residual
10
0.02
0.00
Quantile
0.04
0.0 0.4 0.8
0.0 0.4 0.8
Proportion Less
120
58
The SAS System
The REG Procedure

Model: MODEL1
Residual
0.5
0.0
-0.5
-1.0
10
Product_Quality
E_Commerce
Technical_Support
Residual
0.5
0.0
-0.5
-1.0
Advertising
Product_Line
59
The SAS System
The REG Procedure

Model: MODEL1
Residual
0.5
0.0
-0.5
-1.0
Salesforce_Image
10
Competitive_Pricing
Warranty_Claims
Residual
0.5
0.0
-0.5
-1.0
Packaging
10
Order_Billing
Price_Flexibility
60
The SAS System

The REG Procedure
Model: MODEL1
Residual
0.5
0.0
-0.5
-1.0
2
Delivery_Speed
61
The SAS System
The REG Procedure

Model: MODEL1
118
118
Source
Sum of
Squares
DF
Model
13 157.83144
Error
104
26.92797
Mean
12.14088
46.89
<.0001
0.25892
Root MSE
0.50884 R-Square 0.8543
Dependent Mean
6.91610 Adj R-Sq
Coeff Var
7.35739
0.8360
Parameter Estimates
Parameter Standard
Estimate
Variable
DF
Intercept
-0.99910
0.96475
-1.04
0.3028
Product_Quality
0.40590
0.04426
9.17
<.0001
E_Commerce
-0.19514
0.10305
-1.89
0.0610
Technical_Support
0.05490
0.05588
0.98
0.3281
0.23839
0.08522
2.80
0.0061
Advertising
0.09813
0.05742
1.71
0.0904
Product_Line
0.07031
0.23616
0.30
0.7665
Salesforce_Image
0.42535
0.08292
5.13
<.0001
Competitive_Pricing
-0.08755
0.03845
-2.28
0.0248
Warranty_Claims
-0.08521
0.11932
-0.71
0.4768
Packaging
0.04982
0.03272
1.52
0.1309
Order_Billing
-0.15678
0.09138
-1.72
0.0892
Price_Flexibility
-0.04050
0.24289
-0.17
0.8679
Delivery_Speed
0.68776
0.50076
1.37
0.1726
62
The SAS System
The REG Procedure

Model: MODEL1
0.0
-0.5
RStudent
RStudent
Residual
0.5
0
-1
-2
-1.0
4
0
-1
-2
Predicted Value
0.1
Predicted Value
0.2
0.3
0.4
Leverage
10
0.5
0.0
-0.5
-1.0
0.06
8
Cook's D
Residual
1.0
4
-2
-1
Percent
10
Predicted Value
FitMean
25
20
15
-2
0
-1.5 -1 -0.5 0 0.5 1 1.5
Residual
40
80
Observation
Observations
118
Parameters
14
Error DF
104
MSE
0.2589
R-Square
0.8543
Adj R-Square 0.836
-1
Residual
10
0.02
0.00
Quantile
0.04
0.0 0.4 0.8
0.0 0.4 0.8
Proportion Less
120
63
The SAS System
The REG Procedure

Model: MODEL1
Residual
0.5
0.0
-0.5
-1.0
10
Product_Quality
E_Commerce
Technical_Support
Residual
0.5
0.0
-0.5
-1.0
Advertising
Product_Line
64
The SAS System
The REG Procedure

Model: MODEL1
Residual
0.5
0.0
-0.5
-1.0
Salesforce_Image
10
Competitive_Pricing
Warranty_Claims
Residual
0.5
0.0
-0.5
-1.0
Packaging
10
Order_Billing
Price_Flexibility
65
The SAS System

The REG Procedure
Model: MODEL1
Residual
0.5
0.0
-0.5
-1.0
2
Delivery_Speed
66
The SAS System
The REG Procedure

Model: MODEL1
118
118
Source
Sum of
Squares
DF
Model
13 157.83144
Error
104
26.92797
Mean
12.14088
46.89
<.0001
0.25892
Root MSE
0.50884 R-Square 0.8543
Dependent Mean
6.91610 Adj R-Sq
Coeff Var
7.35739
0.8360
Parameter Estimates
Parameter Standard
Estimate
Variable
DF
Intercept
-0.99910
0.96475
-1.04
0.3028
Product_Quality
0.40590
0.04426
9.17
<.0001
E_Commerce
-0.19514
0.10305
-1.89
0.0610
Technical_Support
0.05490
0.05588
0.98
0.3281
0.23839
0.08522
2.80
0.0061
Advertising
0.09813
0.05742
1.71
0.0904
Product_Line
0.07031
0.23616
0.30
0.7665
Salesforce_Image
0.42535
0.08292
5.13
<.0001
Competitive_Pricing
-0.08755
0.03845
-2.28
0.0248
Warranty_Claims
-0.08521
0.11932
-0.71
0.4768
Packaging
0.04982
0.03272
1.52
0.1309
Order_Billing
-0.15678
0.09138
-1.72
0.0892
Price_Flexibility
-0.04050
0.24289
-0.17
0.8679
Delivery_Speed
0.68776
0.50076
1.37
0.1726
67
The SAS System
The REG Procedure

Model: MODEL1
0.0
-0.5
RStudent
RStudent
Residual
0.5
0
-1
-2
-1.0
4
0
-1
-2
Predicted Value
0.1
Predicted Value
0.2
0.3
0.4
Leverage
10
0.5
0.0
-0.5
-1.0
0.06
8
Cook's D
Residual
1.0
4
-2
-1
Percent
10
Predicted Value
FitMean
25
20
15
-2
0
-1.5 -1 -0.5 0 0.5 1 1.5
Residual
40
80
Observation
Observations
118
Parameters
14
Error DF
104
MSE
0.2589
R-Square
0.8543
Adj R-Square 0.836
-1
Residual
10
0.02
0.00
Quantile
0.04
0.0 0.4 0.8
0.0 0.4 0.8
Proportion Less
120
68
The SAS System
The REG Procedure

Model: MODEL1
Residual
0.5
0.0
-0.5
-1.0
10
Product_Quality
E_Commerce
Technical_Support
Residual
0.5
0.0
-0.5
-1.0
Advertising
Product_Line
69
The SAS System
The REG Procedure

Model: MODEL1
Residual
0.5
0.0
-0.5
-1.0
Salesforce_Image
10
Competitive_Pricing
Warranty_Claims
Residual
0.5
0.0
-0.5
-1.0
Packaging
10
Order_Billing
Price_Flexibility
70
The SAS System

The REG Procedure
Model: MODEL1
Residual
0.5
0.0
-0.5
-1.0
2
Delivery_Speed
71
The SAS System

1
8.2
8.5
3.9
2.5
5.9
7.1
3.4
5.2
4.6
4.7
6.5
2.8
3.1
4.1
6.3
6.2
3.3
3.9
4.8
5.8
3.6
5.1
6.7
6.1
4.9
6.3
3.9
7.6
9.2
3.9
5.7
5.5
6.4
5.7
6.7
7.6
9.1
4.5
3.6
6.4
10
5.4
5.2
3.8
7.1
5.2

1
4.8
4.9
6.8
4.7
4.3
2.2
4.5
6.8
6.1
4.5
4.3
3.7
8.5
5.1
9.5
4.6
3.6
5.1
6.9
5.4
4.8
3.7
5.9
5.8
9.3
5.9
4.4
4.4
3.9
6.4
8.2
5.8
5.9
2.4
8.4
4.8
7.1
6.7
3.3
5.5
5.1
6.2
6.7
5.4
5.3
5.3
7.1
8.4
5.8
6.7
10
3.9
4.3
8.4
7.1
4.6
resu
outlier
prdd
5.1
3.7
7.41694
0.78306 0.013627
7.37405
4.5
3.5
3.5
6.71493
0.38507 0.002000
6.59340
3.6
4.7
3.3
5.17725 -0.47725 0.010983
5.31851
4.3
6.3
3.7
5.86703
0.43297 0.003671
5.89603
4.4
6.1
4.6
6.89235
0.10765 0.000308
6.90384
4.9
3.2
5.85261
0.14739 0.000564
5.83839
4.5
2.6
4.2
7.50477
0.09523 0.000345
7.50074
4.2
6.2
4.5
6.46582 -0.06582 0.000114
6.55265
4.5
6.1
4.4
8.63044 -1.03044 0.031701
8.63025
10
3.3
4.9
3.3
5.23743
5.25384
0.16257 0.000647
72
The SAS System

11
9.9
9.6
5.7
6.8
5.9
12
8.6
3.6
7.4
5.1
13
4.8
4.1
5.3
4.7
14
5.4
3.3
5.4
5.5
15
6.3
8.5
5.7
16
5.4
7.6
3.6
17
6.1
6.9
3.4
8.5
4.3
18
6.4
8.1
2.5
7.2
4.5
19
5.4
6.7
3.7
6.5
5.3
20
7.3
3.3
6.1
5.7

11
5.4
8.3
7.8
4.5
6.4
6.5
12
3.5
7.3
4.7
3.7
6.7
13
3.5
5.3
5.3
6.5
3.9
14
2.6
4.8
4.2
6.5
5.9
15
2.3
7.6
3.7
4.8
5.8
16
5.1
4.2
4.6
7.7
4.9
7.2
17
4.5
6.4
4.7
5.2
7.7
3.3
18
2.3
5.1
3.8
6.6
6.8
6.1
19
5.3
5.1
4.9
9.2
5.7
4.2
20
5.5
4.6
4.7
8.7
5.9
3.8
resu
outlier
prdd
0.43708 0.008293
9.54250
11
4.3
4.3
12
4.8
3.4
7.47739 -0.47739 0.005329
7.53194
13
4.7
5.3
5.83967 -1.03967 0.021860
5.75766
14
4.3
5.2
3.7
5.85795 -0.45795 0.003443
5.79705
15
5.7
3.8
4.4
7.23648 -0.93648 0.026135
7.30582
16
4.7
5.5
3.5
5.96208 -0.56208 0.009691
5.96847
17
3.7
2.7
3.3
6.05362
0.04638 0.000082
6.15380
18
3.5
6.09446
0.30554 0.001640
6.06735
19
3.5
4.5
3.4
5.99015 -0.59015 0.010230
6.10712
20
4.7
6.6
4.2
6.87687
6.96947
9.46292
0.42313 0.006061
73
The SAS System

21
6.3
6.7
5.2
3.9
22
8.7
9.6
4.1
6.2
7.3
23
7.6
8.2
3.6
3.9
6.2
24
6.1
4.9
4.8
25
8.3
3.4
3.3
5.5
26
7.6
5.1
5.1
6.6
6.9
27
7.1
10
4.3
7.1
6.3
28
8.6
7.9
3.9
4.3
5.8
29
5.4
6.7
3.6
5.9
4.2
30
8.7
9.4
2.5
4.8
6.1

21
5.4
6.8
8.4
6.2
22
2.9
7.7
5.5
7.7
6.1
4.4
23
5.8
4.9
5.2
7.1
24
5.1
3.9
6.4
8.2
5.1
6.8
25
3.1
4.6
5.2
9.1
4.1
1.7
26
4.4
5.4
7.8
5.9
7.2
5.2
27
2.9
5.4
4.5
3.8
6.7
3.7
28
4.4
6.9
5.8
4.7
5.2
3.6
29
3.4
4.7
4.8
7.2
5.7
5.3
30
3.2
7.3
4.6
6.3
6.3
9.2
resu
outlier
prdd
21
2.5
4.3
3.5
6.76624 -0.46624 0.010022
6.59779
22
5.2
4.6
4.9
8.66844
0.03156 0.000025
8.73725
23
4.7
6.9
4.5
7.38992
0.21008 0.001475
7.56062
24
4.5
4.9
3.2
5.85940
0.14060 0.000635
5.80977
25
4.6
5.8
3.9
6.80512
0.19488 0.001846
6.70296
26
4.9
6.3
4.5
7.50333
0.09667 0.000458
7.41277
27
3.5
7.42457 -0.32457 0.007075
7.43279
28
4.1
4.2
4.3
7.73282
0.86718 0.016845
7.91838
29
3.6
2.8
5.47467 -0.07467 0.000109
5.34967
30
4.7
4.6
4.6
8.36295
8.44059
0.33705 0.003848
74
The SAS System

31
6.1
6.9
3.4
5.7
4.4
32
7.3
3.3
3.8
5.8
33
7.4
5.1
4.8
7.7
34
8.2
7.6
3.6
5.2
5.8
35
7.9
9.9
2.8
7.2
6.9
36
6.6
8.7
3.2
8.4
6.1
37
8.4
3.8
6.7
38
6.3
8.8
3.9
3.8
5.1
39
7.7
2.2
6.3
4.5
40
5.4
6.6
3.6
5.8
4.1

31
3.3
6.4
4.7
5.2
6.4
4.4
32
3.2
4.6
4.7
8.7
5.3
4.2
33
4.5
7.2
6.9
9.6
6.4
7.4
34
5.6
6.6
5.4
4.4
6.7
6.4
35
2.6
5.8
3.5
5.4
6.2
36
2.8
7.8
3.8
4.9
7.2
4.5
37
4.5
4.7
5.9
6.7
5.1
4.2
38
4.3
4.7
4.8
5.8
7.2
39
2.4
4.7
3.4
6.2
4.7
40
4.9
4.7
4.8
7.2
6.5
3.9
resu
outlier
prdd
31
3.2
2.7
3.3
6.06541
0.03459 0.000023
6.15012
32
4.9
6.6
4.2
6.77346
0.52654 0.005892
6.68103
33
5.7
6.5
5.5
8.54671
0.45329 0.008718
8.59984
34
4.6
3.9
7.38979
0.81021 0.016267
7.59648
35
5.6
4.9
7.67111
0.22889 0.002550
7.68706
36
5.4
3.9
4.5
7.44718 -0.84718 0.019931
7.53470
37
2.7
3.6
7.41889
0.58111 0.016265
7.54854
38
4.4
3.7
2.9
6.61140 -0.31140 0.003280
6.60997
39
3.3
3.1
2.6
5.49361
0.50639 0.005866
5.45316
40
3.5
3.6
2.8
5.37100
0.02900 0.000016
5.36742
75
The SAS System

41
6.1
5.5
3.7
4.7
5.4
42
5.2
7.5
3.5
3.8
3.5
43
7.9
6.5
4.3
2.7
6.6
44
8.6
9.9
3.7
7.5
4.7
45
8.2
8.5
3.9
5.3
5.5
46
8.9
9.3
3.5
6.3
7.6
47
5.7
7.1
3.4
4.9
4.1
48
7.1
9.9
7.4
4.8
49
7.4
8.7
3.2
6.4
4.9
50
6.6
8.6
2.9
5.8
3.9

41
4.3
5.3
4.9
5.6
2.5
42
2.9
4.1
4.5
7.6
5.1
5.2
43
6.5
6.3
8.7
4.7
6.3
44
5.6
6.7
6.8
7.2
4.6
45
4.9
6.8
5.7
3.6
46
5.5
7.5
5.9
4.6
6.6
3.1
47
5.9
7.8
6.1
3.5
48
5.9
4.8
4.9
5.9
6.9
49
2.4
6.8
4.6
6.8
6.3
5.1
50
2.9
5.6
6.3
6.1
resu
outlier
prdd
41
4.5
5.9
4.3
5.93544
0.16456 0.000847
6.07048
42
5.4
3.4
5.68087 -0.48087 0.004631
5.54376
43
4.6
5.6
4.6
7.24803
0.65197 0.014238
7.52205
44
4.1
3.4
3.9
8.65307 -0.05307 0.000094
8.64311
45
4.4
5.1
3.7
7.43488
0.76512 0.007927
7.42604
46
5.2
4.1
4.6
8.95807 -0.05807 0.000114
9.19874
47
2.6
3.1
2.7
6.13230 -0.43230 0.004046
6.01484
48
3.2
4.3
3.8
8.02908 -0.92908 0.033669
8.18313
49
4.3
3.7
7.16005
0.23995 0.001004
7.14645
50
2.7
6.17132
0.42868 0.002547
6.20000
76
The SAS System

51
5.2
7.5
3.5
4.1
4.5
52
5.2
3.6
1.3
53
8.2
7.7
2.6
6.7
54
7.3
9.1
3.6
5.5
5.4
55
8.2
5.5
5.5
7.7
56
4.8
7.1
4.2
4.1
2.6
57
8.9
9.3
3.5
5.4
7.8
58
7.7
9.3
3.8
4.6
59
7.3
8.6
4.8
5.6
5.3
60
6.3
7.4
3.4
2.6

51
3.5
4.1
4.5
7.6
4.9
2.8
52
3.5
4.2
4.9
8.2
4.3
7.6
53
3.5
7.2
4.3
5.9
6.9
7.7
54
4.2
6.2
4.6
8.3
6.5
4.1
55
5.6
5.7
8.2
6.3
7.4
4.9
56
2.1
3.3
4.5
9.9
5.5
3.5
57
4.6
7.5
5.9
4.6
6.4
4.9
58
4.7
6.4
5.5
7.4
5.3
4.8
59
2.3
5.7
6.7
5.8
3.6
60
4.1
4.4
4.8
7.2
4.5
6.4
resu
outlier
prdd
51
3.4
5.4
3.4
5.85183 -0.65183 0.006640
5.84903
52
2.4
4.8
3.1
4.70315
0.49685 0.011864
4.69312
53
5.1
3.9
4.3
7.45755
0.74245 0.018545
7.61306
54
4.6
4.3
3.9
7.08154
0.21846 0.000723
7.09669
55
5.5
6.7
4.9
8.00472
0.19528 0.001637
7.98813
56
2.4
4.43876
0.36124 0.005757
4.27432
57
4.8
4.1
4.6
9.05443 -0.15443 0.000723
9.27812
58
3.6
3.2
3.4
7.37553
0.32447 0.001284
7.38507
59
4.9
3.6
3.6
7.00858
0.29142 0.002515
6.85840
60
4.2
5.6
3.7
6.34376 -0.04376 0.000024
6.39363
77
The SAS System

61
5.4
8.7
3.2
3.3
3.2
62
6.4
7.8
4.9
5.8
5.3
63
5.4
7.6
3.6
4.8
4.9
64
8.7
9.2
6.5
5.2
65
6.1
7.7
4.7
4.7
4.7
66
8.4
9.5
5.6
0.4
5.5
67
5.8
6.7
3.2
3.4
5.5
68
8.4
9.7
5.5
7.1
69
7.6
8.2
3.6
8.9
5.2
70
8.4
3.8
8.6
4.9

61
3.1
6.1
2.9
5.6
4.3
62
5.2
5.3
7.1
7.9
5.7
63
3.4
4.2
4.6
7.7
6.1
5.1
64
5.2
6.5
6.2
7.3
6.8
8.6
65
5.2
5.2
7.7
5.9
5.4
66
5.6
6.9
6.6
7.6
3.8
4.4
67
2.3
6.3
4.5
5.4
6.5
68
3.4
7.5
6.1
6.7
6.9
5.2
69
4.5
4.9
7.8
4.3
70
3.2
4.7
5.9
6.7
7.9
6.6
resu
outlier
prdd
61
3.1
2.9
2.5
5.44203 -0.04203 0.000337
5.23224
62
4.3
4.9
3.9
7.58560 -1.18560 0.016151
7.58627
63
3.1
5.5
3.5
6.14820 -0.74820 0.009497
6.15900
64
5.1
4.6
4.2
8.07436
0.62564 0.013114
8.07306
65
4.7
3.7
7.29872 -1.19872 0.013704
7.26038
66
5.6
4.5
4.4
8.07894
0.32106 0.006255
8.13518
67
3.8
2.6
3.1
6.05184 -0.25184 0.002383
6.03346
68
3.7
3.4
4.1
8.53974 -0.13974 0.001233
8.59911
69
4.5
6.9
4.5
7.15872
0.44128 0.011137
7.13950
70
3.6
7.33461
0.66539 0.012473
7.17864
78
The SAS System

71
8.7
9.2
5.9
6.4
72
5.8
7.3
3.6
4.5
4.1
73
6.4
4.1
5.3
4.2
74
6.4
8.1
2.5
3.2
3.9
75
7.2
4.3
4.1
4.2
76
8.6
7.9
3.9
4.1
6.6
77
5.8
7.3
3.6
8.5
78
8.6
3.6
7.5
6.1
79
6.6
3.8
5.1
6.3
80
7.6
2.5
5.1

71
4.9
6.5
6.2
7.3
6.7
8.9
72
5.4
5.2
6.1
5.4
3.7
73
4.8
5.7
4.9
74
4.1
5.1
3.8
6.6
5.4
6.2
75
3.9
3.4
4.7
10
5.5
3.6
76
4.9
6.9
5.8
4.7
6.7
77
3.6
5.2
6.1
7.3
2.9
78
2.9
7.3
4.7
3.7
7.3
5.2
79
3.2
5.3
6.6
8.2
6.4
2.9
80
3.2
7.1
4.2
5.8
5.4
6.2
resu
outlier
prdd
71
4.2
4.6
4.2
8.35932
0.34068 0.004010
8.46132
72
2.8
3.3
2.9
6.42098 -0.62098 0.008429
6.42173
73
3.3
3.9
3.1
6.63756 -0.23756 0.000835
6.59463
74
2.6
3.5
5.92605
0.47395 0.005466
6.06831
75
3.2
4.1
2.5
4.89068
0.10932 0.000446
4.81837
76
4.6
4.2
4.3
7.95455
0.64545 0.007041
8.15507
77
3.3
3.3
2.9
6.38643 -0.58643 0.009621
6.16074
78
3.4
7.58786 -0.58786 0.006540
7.59461
79
4.3
4.1
3.3
6.78819 -0.78819 0.031972
6.52477
80
3.6
3.8
4.2
7.16506
7.41916
0.83494 0.021987
79
The SAS System

81
7.9
9.4
4.1
5.6
82
4.8
8.3
2.8
2.4
3.1
83
6.4
7.6
3.6
4.5
4.8
84
7.9
9.9
2.8
6.1
5.8
85
7.4
9.1
3.8
4.9
5.1
86
9.9
4.2
1.2
4.1
87
6.6
3.8
4.7
88
7.4
9.1
3.7
3.5
4.7
89
7.6
5.1
5.1
4.4
6.2
90
7.3
8.9
4.3
6.5
5.7

81
3.4
7.8
4.7
7.6
6.5
82
5.7
2.5
5.2
4.8
4.2
83
2.2
4.6
7.4
6.4
5.3
84
1.5
5.8
3.5
5.4
5.9
6.8
85
3.1
7.5
4.5
7.3
5.7
5.2
86
3.2
5.4
4.5
3.8
4.9
6.2
87
4.5
5.3
6.6
8.2
5.8
3.5
88
4.1
6.3
5.4
7.3
5.9
6.5
89
5.8
5.4
7.8
5.9
5.4
3.9
90
4.3
5.1
6.9
8.2
7.1
3.8
resu
outlier
prdd
81
5.1
3.7
4.4
7.68286
0.21714 0.001094
7.71828
82
1.8
2.5
2.1
4.97851 -0.17851 0.007289
4.85859
83
4.4
5.8
3.9
6.44218 -0.04218 0.000043
6.26901
84
4.9
7.49550
0.40450 0.005408
7.52294
85
4.5
3.4
4.2
7.26888
0.13112 0.000381
7.36310
86
4.1
3.5
6.95908
0.04092 0.000128
7.01178
87
4.6
4.1
3.3
6.43362 -0.43362 0.005521
6.18960
88
3.7
3.3
7.21356
0.18644 0.000522
7.17733
89
5.1
6.3
4.5
7.30899
0.29101 0.003786
7.31974
90
5.9
4.2
8.13046 -0.83046 0.019561
7.93761
80
The SAS System

91
6.3
6.2
3.3
3.5
5.4
92
7.2
4.3
3.7
3.8
93
5.2
3.6
6.7
4.4
94
6.1
5.5
3.7
7.4
5.7
95
5.4
6.7
3.7
4.9
96
7.3
8.2
3.6
4.3
97
6.6
8.6
2.9
4.5
98
6.3
6.7
4.5
4.3
99
5.4
3.3
4.9
5.6
100
7.4
9.7
2.6
6.2
5.8

91
3.6
5.1
6.9
4.8
4.7
92
3.6
3.4
4.7
10
4.5
2.9
93
4.1
4.2
4.9
8.2
6.4
94
4.5
5.3
4.9
7.6
95
5.1
5.1
4.9
9.2
6.5
5.6
96
5.8
5.2
5.6
6.2
97
2.8
5.6
6.3
6.1
5.1
98
4.2
5.4
6.8
8.4
6.1
99
4.8
4.2
5.5
5.3
100
2.1
5.6
3.3
5.2
6.7
8.4
resu
outlier
prdd
91
6.3
3.7
6.00200
0.29800 0.001747
6.05140
92
4.1
2.5
4.82008
0.17992 0.001072
4.75330
93
3.7
4.8
3.1
4.89270
0.30730 0.001808
4.82012
94
4.3
5.9
4.3
6.19528 -0.09528 0.000315
6.34519
95
3.7
4.5
3.4
5.88980 -0.48980 0.004595
5.93492
96
2.8
7.07952
0.22048 0.001496
7.05873
97
6.08497
0.51503 0.003361
5.99365
98
3.8
4.3
3.5
6.66241 -0.36241 0.002290
6.47753
99
3.3
5.2
3.7
5.97783 -0.57783 0.005925
6.14290
100
4.5
4.7
3.8
7.26024
7.26725
0.13976 0.000593
81
The SAS System

101
8.6
9.9
3.7
4.8
5.3
102
6.3
6.3
5.1
5.4
4.7
103
8.7
9.9
3.7
7.3
4.2
104
7.6
2.5
6.5
6.3
105
7.9
9.4
4.1
5.2
6.4
106
9.8
9.6
5.7
6.6
6.7
107
8.9
9.3
5.1
5.5
5.8
108
6.8
9.7
2.8
4.4
5.1
109
7.4
9.1
3.8
3.4
7.1
110
4.7
6.5
2.8
0.6
5.2

101
4.6
6.7
6.8
6.7
102
5.5
4.1
6.6
8.4
5.7
2.4
103
6.1
6.7
6.8
6.4
5.2
104
3.8
7.1
4.2
5.8
6.9
5.5
105
4.8
7.8
4.7
7.6
5.8
6.5
106
5.1
8.2
7.8
4.5
6.6
5.6
107
5.6
6.6
6.3
7.4
6.3
5.7
108
3.8
5.7
4.7
4.8
5.8
6.3
109
7.5
4.5
7.3
4.9
5.1
110
2.5
4.3
3.7
8.5
4.3
4.8
resu
outlier
prdd
101
3.4
3.9
8.73647 -0.13647 0.000667
8.61067
102
2.8
5.1
3.4
6.10246
0.19754 0.001162
6.20636
103
4.3
3.4
3.9
8.60847
0.09153 0.000472
8.62870
104
4.4
3.8
4.2
7.13982
0.86018 0.013796
7.33831
105
4.7
3.7
4.4
7.91904 -0.01904 0.000008
8.14971
106
4.6
4.3
9.50887
0.29113 0.003110
9.57684
107
4.4
4.6
4.3
8.20594
0.69406 0.007806
8.33897
108
4.7
4.1
3.6
7.61177 -0.81177 0.012010
7.59433
109
3.4
4.2
7.52419 -0.12419 0.000630
7.57572
110
4.3
4.7
3.3
5.02787 -0.32787 0.003735
5.02054
82
The SAS System

111
5.8
3.6
6.9
6.6
112
7.1
8.7
3.7
5.6
113
5.5
6.4
4.5
2.5
5.8
114
5.4
6.7
3.6
0.5
3.2
115
5.4
5.2
3.8
5.5
4.7
116
7.9
5.9
3.3
7.8
117
8.6
9.7
7.9
6.3
118
8.6
9.7
5.6
5.9

111
5.1
5.9
5.8
9.3
7.1
3.4
112
4.2
7.4
4.8
3.8
5.4
3.6
113
5.7
5.7
8.4
4.7
114
3.3
4.7
4.8
7.2
4.3
115
3.3
4.3
8.4
6.1
3.6
116
3.3
5.9
6.2
8.4
5.2
6.6
117
5.3
7.6
6.1
6.8
6.6
5.2
118
5.3
7.6
6.1
6.8
6.9
1.2
resu
outlier
prdd
111
5.9
6.1
4.6
6.77654
0.22346 0.002088
6.72898
112
5.5
3.5
4.2
7.43194 -0.33194 0.003818
7.55509
113
5.8
4.4
6.63828 -1.13828 0.027465
6.73554
114
2.9
3.6
2.8
5.15138
0.24862 0.001636
5.08179
115
4.3
4.9
3.3
4.98601
0.41399 0.002786
4.86653
116
7.5
5.4
7.63961
0.26039 0.003032
7.65138
117
4.4
3.5
4.2
8.55385
0.04615 0.000057
8.70543
118
4.3
3.5
4.2
8.17789
0.42211 0.009415
8.27463
83
The SAS System
84
Customer_Satisfaction Product_Quality E_Commerce Technical_Support Complaint_Resolution Advertising

8.2
8.5
3.9
2.5
5.9
4.8
7.1
3.4
5.2
4.6
2.2
4.7
6.5
2.8
3.1
4.1
6.3
6.2
3.3
3.9
4.8
4.6
5.8
3.6
5.1
6.7
3.7
6.1
4.9
6.3
3.9
4.4
7.6
9.2
3.9
5.7
5.5
2.4
6.4
5.7
6.7
3.3
7.6
9.1
4.5
3.6
6.4
5.3
Product_Line Salesforce_Image Competitive_Pricing Warranty_Claims Packaging Order_Billing

4.9
6.8
4.7
4.3
4.5
6.8
6.1
4.5
4.5
4.3
3.7
8.5
5.1
9.5
3.6
3.6
5.1
6.9
5.4
4.8
4.3
5.9
5.8
9.3
5.9
4.4
4.4
3.9
6.4
8.2
5.8
5.9
8.4
4.8
7.1
6.7
4.5
5.5
5.1
6.2
6.7
5.4
4.2
5.3
7.1
8.4
5.8
6.7
4.5
Cook's D
Predicted Value of
Influence
Predicted Value of
Price_Flexibility Delivery_Speed Customer_Satisfaction Residual Statistic Customer_Satisfaction
5.1
3.7
7.41694
0.78306
0.013627
7.37405
3.5
3.5
6.71493
0.38507
0.002000
6.59340
4.7
3.3
5.17725
-0.47725
0.010983
5.31851
6.3
3.7
5.86703
0.43297
0.003671
5.89603
6.1
4.6
6.89235
0.10765
0.000308
6.90384
4.9
3.2
5.85261
0.14739
0.000564
5.83839
2.6
4.2
7.50477
0.09523
0.000345
7.50074
6.2
4.5
6.46582
-0.06582
0.000114
6.55265
6.1
4.4
8.63044
-1.03044
0.031701
8.63025
The SAS System

5.4
5.2
3.8
7.1
5.2
3.9
9.9
9.6
5.7
6.8
5.9
5.4
8.6
3.6
7.4
5.1
3.5
4.8
4.1
5.3
4.7
3.5
5.4
3.3
5.4
5.5
2.6
6.3
8.5
5.7
2.3
5.4
7.6
3.6
5.1
6.1
6.9
3.4
8.5
4.3
4.5
6.4
8.1
2.5
7.2
4.5
2.3

4.3
8.4
7.1
4.6
3.3
8.3
7.8
4.5
6.4
6.5
4.3
7.3
4.7
3.7
6.7
4.8
5.3
5.3
6.5
3.9
4.7
4.8
4.2
6.5
5.9
4.3
7.6
3.7
4.8
5.8
5.7
4.2
4.6
7.7
4.9
7.2
4.7
6.4
4.7
5.2
7.7
3.3
3.7
5.1
3.8
6.6
6.8
6.1
Cook's D
Predicted Value of
Influence
Predicted Value of
4.9
3.3
5.23743
0.16257
0.000647
5.25384
4.3
9.46292
0.43708
0.008293
9.54250
3.4
7.47739
-0.47739
0.005329
7.53194
5.3
5.83967
-1.03967
0.021860
5.75766
5.2
3.7
5.85795
-0.45795
0.003443
5.79705
3.8
4.4
7.23648
-0.93648
0.026135
7.30582
5.5
3.5
5.96208
-0.56208
0.009691
5.96847
2.7
3.3
6.05362
0.04638
0.000082
6.15380
3.5
6.09446
0.30554
0.001640
6.06735
85
The SAS System
86

5.4
6.7
3.7
6.5
5.3
5.3
7.3
3.3
6.1
5.7
5.5
6.3
6.7
5.2
3.9
8.7
9.6
4.1
6.2
7.3
2.9
7.6
8.2
3.6
3.9
6.2
5.8
6.1
4.9
4.8
5.1
8.3
3.4
3.3
5.5
3.1
7.6
5.1
5.1
6.6
6.9
4.4
7.1
10
4.3
7.1
6.3
2.9

5.1
4.9
9.2
5.7
4.2
3.5
4.6
4.7
8.7
5.9
3.8
4.7
5.4
6.8
8.4
6.2
2.5
7.7
5.5
7.7
6.1
4.4
5.2
4.9
5.2
7.1
4.7
3.9
6.4
8.2
5.1
6.8
4.5
4.6
5.2
9.1
4.1
1.7
4.6
5.4
7.8
5.9
7.2
5.2
4.9
5.4
4.5
3.8
6.7
3.7
Cook's D
Predicted Value of
Influence
Predicted Value of
4.5
3.4
5.99015
-0.59015
0.010230
6.10712
6.6
4.2
6.87687
0.42313
0.006061
6.96947
4.3
3.5
6.76624
-0.46624
0.010022
6.59779
4.6
4.9
8.66844
0.03156
0.000025
8.73725
6.9
4.5
7.38992
0.21008
0.001475
7.56062
4.9
3.2
5.85940
0.14060
0.000635
5.80977
5.8
3.9
6.80512
0.19488
0.001846
6.70296
6.3
4.5
7.50333
0.09667
0.000458
7.41277
3.5
7.42457
-0.32457
0.007075
7.43279
The SAS System

8.6
7.9
3.9
4.3
5.8
4.4
5.4
6.7
3.6
5.9
4.2
3.4
8.7
9.4
2.5
4.8
6.1
3.2
6.1
6.9
3.4
5.7
4.4
3.3
7.3
3.3
3.8
5.8
3.2
7.4
5.1
4.8
7.7
4.5
8.2
7.6
3.6
5.2
5.8
5.6
7.9
9.9
2.8
7.2
6.9
2.6
6.6
8.7
3.2
8.4
6.1
2.8

6.9
5.8
4.7
5.2
3.6
4.1
4.7
4.8
7.2
5.7
5.3
7.3
4.6
6.3
6.3
9.2
4.7
6.4
4.7
5.2
6.4
4.4
3.2
4.6
4.7
8.7
5.3
4.2
4.9
7.2
6.9
9.6
6.4
7.4
5.7
6.6
5.4
4.4
6.7
6.4
4.6
5.8
3.5
5.4
6.2
5.6
7.8
3.8
4.9
7.2
4.5
5.4
Cook's D
Predicted Value of
Influence
Predicted Value of
4.2
4.3
7.73282
0.86718
0.016845
7.91838
3.6
2.8
5.47467
-0.07467
0.000109
5.34967
4.6
4.6
8.36295
0.33705
0.003848
8.44059
2.7
3.3
6.06541
0.03459
0.000023
6.15012
6.6
4.2
6.77346
0.52654
0.005892
6.68103
6.5
5.5
8.54671
0.45329
0.008718
8.59984
3.9
7.38979
0.81021
0.016267
7.59648
4.9
7.67111
0.22889
0.002550
7.68706
3.9
4.5
7.44718
-0.84718
0.019931
7.53470
87
The SAS System
88

8
8.4
3.8
6.7
4.5
6.3
8.8
3.9
3.8
5.1
4.3
7.7
2.2
6.3
4.5
2.4
5.4
6.6
3.6
5.8
4.1
4.9
6.1
5.5
3.7
4.7
5.4
4.3
5.2
7.5
3.5
3.8
3.5
2.9
7.9
6.5
4.3
2.7
6.6
6.5
8.6
9.9
3.7
7.5
4.7
5.6
8.2
8.5
3.9
5.3
5.5

4.7
5.9
6.7
5.1
4.2
2.7
4.7
4.8
5.8
7.2
4.4
4.7
3.4
6.2
4.7
3.3
4.7
4.8
7.2
6.5
3.9
3.5
5.3
4.9
5.6
2.5
4.5
4.1
4.5
7.6
5.1
5.2
6.3
8.7
4.7
6.3
4.6
6.7
6.8
7.2
4.6
4.1
4.9
6.8
5.7
3.6
4.4
Cook's D
Predicted Value of
Influence
Predicted Value of
5
3.6
7.41889
0.58111
0.016265
7.54854
3.7
2.9
6.61140
-0.31140
0.003280
6.60997
3.1
2.6
5.49361
0.50639
0.005866
5.45316
3.6
2.8
5.37100
0.02900
0.000016
5.36742
5.9
4.3
5.93544
0.16456
0.000847
6.07048
5.4
3.4
5.68087
-0.48087
0.004631
5.54376
5.6
4.6
7.24803
0.65197
0.014238
7.52205
3.4
3.9
8.65307
-0.05307
0.000094
8.64311
5.1
3.7
7.43488
0.76512
0.007927
7.42604
The SAS System
89

8.9
9.3
3.5
6.3
7.6
5.5
5.7
7.1
3.4
4.9
4.1
7.1
9.9
7.4
4.8
7.4
8.7
3.2
6.4
4.9
2.4
6.6
8.6
2.9
5.8
3.9
2.9
5.2
7.5
3.5
4.1
4.5
3.5
5.2
3.6
1.3
3.5
8.2
7.7
2.6
6.7
3.5
7.3
9.1
3.6
5.5
5.4
4.2

7.5
5.9
4.6
6.6
3.1
5.2
5.9
7.8
6.1
3.5
2.6
5.9
4.8
4.9
5.9
6.9
3.2
6.8
4.6
6.8
6.3
5.1
4.3
5.6
6.3
6.1
2.7
4.1
4.5
7.6
4.9
2.8
3.4
4.2
4.9
8.2
4.3
7.6
2.4
7.2
4.3
5.9
6.9
7.7
5.1
6.2
4.6
8.3
6.5
4.1
4.6
Cook's D
Predicted Value of
Influence
Predicted Value of
4.1
4.6
8.95807
-0.05807
0.000114
9.19874
3.1
2.7
6.13230
-0.43230
0.004046
6.01484
4.3
3.8
8.02908
-0.92908
0.033669
8.18313
3.7
7.16005
0.23995
0.001004
7.14645
6.17132
0.42868
0.002547
6.20000
5.4
3.4
5.85183
-0.65183
0.006640
5.84903
4.8
3.1
4.70315
0.49685
0.011864
4.69312
3.9
4.3
7.45755
0.74245
0.018545
7.61306
4.3
3.9
7.08154
0.21846
0.000723
7.09669
The SAS System

8.2
5.5
5.5
7.7
5.6
4.8
7.1
4.2
4.1
2.6
2.1
8.9
9.3
3.5
5.4
7.8
4.6
7.7
9.3
3.8
4.6
4.7
7.3
8.6
4.8
5.6
5.3
2.3
6.3
7.4
3.4
2.6
4.1
5.4
8.7
3.2
3.3
3.2
3.1
6.4
7.8
4.9
5.8
5.3
5.2
5.4
7.6
3.6
4.8
4.9
3.4

5.7
8.2
6.3
7.4
4.9
5.5
3.3
4.5
9.9
5.5
3.5
7.5
5.9
4.6
6.4
4.9
4.8
6.4
5.5
7.4
5.3
4.8
3.6
5.7
6.7
5.8
3.6
4.9
4.4
4.8
7.2
4.5
6.4
4.2
6.1
2.9
5.6
4.3
3.1
5.3
7.1
7.9
5.7
4.3
4.2
4.6
7.7
6.1
5.1
3.1
Cook's D
Predicted Value of
Influence
Predicted Value of
6.7
4.9
8.00472
0.19528
0.001637
7.98813
2.4
4.43876
0.36124
0.005757
4.27432
4.1
4.6
9.05443
-0.15443
0.000723
9.27812
3.2
3.4
7.37553
0.32447
0.001284
7.38507
3.6
3.6
7.00858
0.29142
0.002515
6.85840
5.6
3.7
6.34376
-0.04376
0.000024
6.39363
2.9
2.5
5.44203
-0.04203
0.000337
5.23224
4.9
3.9
7.58560
-1.18560
0.016151
7.58627
5.5
3.5
6.14820
-0.74820
0.009497
6.15900
90
The SAS System

8.7
9.2
6.5
5.2
5.2
6.1
7.7
4.7
4.7
4.7
5.2
8.4
9.5
5.6
0.4
5.5
5.6
5.8
6.7
3.2
3.4
5.5
2.3
8.4
9.7
5.5
7.1
3.4
7.6
8.2
3.6
8.9
5.2
4.5
8.4
3.8
8.6
4.9
3.2
8.7
9.2
5.9
6.4
4.9
5.8
7.3
3.6
4.5
4.1
5.4

6.5
6.2
7.3
6.8
8.6
5.1
5.2
7.7
5.9
5.4
6.9
6.6
7.6
3.8
4.4
5.6
6.3
4.5
5.4
6.5
3.8
7.5
6.1
6.7
6.9
5.2
3.7
4.9
7.8
4.3
4.5
4.7
5.9
6.7
7.9
6.6
6.5
6.2
7.3
6.7
8.9
4.2
5.2
6.1
5.4
3.7
2.8
Cook's D
Predicted Value of
Influence
Predicted Value of
4.6
4.2
8.07436
0.62564
0.013114
8.07306
4.7
3.7
7.29872
-1.19872
0.013704
7.26038
4.5
4.4
8.07894
0.32106
0.006255
8.13518
2.6
3.1
6.05184
-0.25184
0.002383
6.03346
3.4
4.1
8.53974
-0.13974
0.001233
8.59911
6.9
4.5
7.15872
0.44128
0.011137
7.13950
3.6
7.33461
0.66539
0.012473
7.17864
4.6
4.2
8.35932
0.34068
0.004010
8.46132
3.3
2.9
6.42098
-0.62098
0.008429
6.42173
91
The SAS System
92

6.4
4.1
5.3
4.2
6.4
8.1
2.5
3.2
3.9
4.1
7.2
4.3
4.1
4.2
3.9
8.6
7.9
3.9
4.1
6.6
4.9
5.8
7.3
3.6
8.5
3.6
8.6
3.6
7.5
6.1
2.9
6.6
3.8
5.1
6.3
3.2
7.6
2.5
5.1
3.2
7.9
9.4
4.1
5.6
3.4

4.8
5.7
4.9
3.3
5.1
3.8
6.6
5.4
6.2
2.6
3.4
4.7
10
5.5
3.6
3.2
6.9
5.8
4.7
6.7
4.6
5.2
6.1
7.3
2.9
3.3
7.3
4.7
3.7
7.3
5.2
5.3
6.6
8.2
6.4
2.9
4.3
7.1
4.2
5.8
5.4
6.2
3.6
7.8
4.7
7.6
6.5
5.1
Cook's D
Predicted Value of
Influence
Predicted Value of
3.9
3.1
6.63756
-0.23756
0.000835
6.59463
3.5
5.92605
0.47395
0.005466
6.06831
4.1
2.5
4.89068
0.10932
0.000446
4.81837
4.2
4.3
7.95455
0.64545
0.007041
8.15507
3.3
2.9
6.38643
-0.58643
0.009621
6.16074
3.4
7.58786
-0.58786
0.006540
7.59461
4.1
3.3
6.78819
-0.78819
0.031972
6.52477
3.8
4.2
7.16506
0.83494
0.021987
7.41916
3.7
4.4
7.68286
0.21714
0.001094
7.71828
The SAS System
93

4.8
8.3
2.8
2.4
3.1
6.4
7.6
3.6
4.5
4.8
2.2
7.9
9.9
2.8
6.1
5.8
1.5
7.4
9.1
3.8
4.9
5.1
3.1
9.9
4.2
1.2
4.1
3.2
6.6
3.8
4.7
4.5
7.4
9.1
3.7
3.5
4.7
4.1
7.6
5.1
5.1
4.4
6.2
5.8
7.3
8.9
4.3
6.5
5.7
4.3

5.7
2.5
5.2
4.8
4.2
1.8
4.6
7.4
6.4
5.3
4.4
5.8
3.5
5.4
5.9
6.8
7.5
4.5
7.3
5.7
5.2
4.5
5.4
4.5
3.8
4.9
6.2
4.1
5.3
6.6
8.2
5.8
3.5
4.6
6.3
5.4
7.3
5.9
6.5
3.7
5.4
7.8
5.9
5.4
3.9
5.1
5.1
6.9
8.2
7.1
3.8
Cook's D
Predicted Value of
Influence
Predicted Value of
2.5
2.1
4.97851
-0.17851
0.007289
4.85859
5.8
3.9
6.44218
-0.04218
0.000043
6.26901
4.9
7.49550
0.40450
0.005408
7.52294
3.4
4.2
7.26888
0.13112
0.000381
7.36310
3.5
6.95908
0.04092
0.000128
7.01178
4.1
3.3
6.43362
-0.43362
0.005521
6.18960
3.3
7.21356
0.18644
0.000522
7.17733
6.3
4.5
7.30899
0.29101
0.003786
7.31974
5.9
4.2
8.13046
-0.83046
0.019561
7.93761
The SAS System
94

6.3
6.2
3.3
3.5
5.4
7.2
4.3
3.7
3.8
3.6
5.2
3.6
6.7
4.4
4.1
6.1
5.5
3.7
7.4
5.7
4.5
5.4
6.7
3.7
4.9
5.1
7.3
8.2
3.6
4.3
5.8
6.6
8.6
2.9
4.5
2.8
6.3
6.7
4.5
4.3
4.2
5.4
3.3
4.9
5.6

3.6
5.1
6.9
4.8
4.7
3.4
4.7
10
4.5
2.9
4.2
4.9
8.2
6.4
3.7
5.3
4.9
7.6
4.3
5.1
4.9
9.2
6.5
5.6
3.7
5.2
5.6
6.2
5.6
6.3
6.1
5.1
5.4
6.8
8.4
6.1
3.8
4.8
4.2
5.5
5.3
3.3
Cook's D
Predicted Value of
Influence
Predicted Value of
6.3
3.7
6.00200
0.29800
0.001747
6.05140
4.1
2.5
4.82008
0.17992
0.001072
4.75330
4.8
3.1
4.89270
0.30730
0.001808
4.82012
5.9
4.3
6.19528
-0.09528
0.000315
6.34519
4.5
3.4
5.88980
-0.48980
0.004595
5.93492
2.8
7.07952
0.22048
0.001496
7.05873
6.08497
0.51503
0.003361
5.99365
4.3
3.5
6.66241
-0.36241
0.002290
6.47753
5.2
3.7
5.97783
-0.57783
0.005925
6.14290
The SAS System

7.4
9.7
2.6
6.2
5.8
2.1
8.6
9.9
3.7
4.8
5.3
4.6
6.3
6.3
5.1
5.4
4.7
5.5
8.7
9.9
3.7
7.3
4.2
6.1
7.6
2.5
6.5
6.3
3.8
7.9
9.4
4.1
5.2
6.4
4.8
9.8
9.6
5.7
6.6
6.7
5.1
8.9
9.3
5.1
5.5
5.8
5.6
6.8
9.7
2.8
4.4
5.1
3.8

5.6
3.3
5.2
6.7
8.4
4.5
6.7
6.8
6.7
4.1
6.6
8.4
5.7
2.4
2.8
6.7
6.8
6.4
5.2
4.3
7.1
4.2
5.8
6.9
5.5
4.4
7.8
4.7
7.6
5.8
6.5
4.7
8.2
7.8
4.5
6.6
5.6
4.6
6.6
6.3
7.4
6.3
5.7
4.4
5.7
4.7
4.8
5.8
6.3
4.7
Cook's D
Predicted Value of
Influence
Predicted Value of
4.7
3.8
7.26024
0.13976
0.000593
7.26725
3.4
3.9
8.73647
-0.13647
0.000667
8.61067
5.1
3.4
6.10246
0.19754
0.001162
6.20636
3.4
3.9
8.60847
0.09153
0.000472
8.62870
3.8
4.2
7.13982
0.86018
0.013796
7.33831
3.7
4.4
7.91904
-0.01904
0.000008
8.14971
4.3
9.50887
0.29113
0.003110
9.57684
4.6
4.3
8.20594
0.69406
0.007806
8.33897
4.1
3.6
7.61177
-0.81177
0.012010
7.59433
95
The SAS System
96

7.4
9.1
3.8
3.4
7.1
4.7
6.5
2.8
0.6
5.2
2.5
5.8
3.6
6.9
6.6
5.1
7.1
8.7
3.7
5.6
4.2
5.5
6.4
4.5
2.5
5.8
5.4
6.7
3.6
0.5
3.2
3.3
5.4
5.2
3.8
5.5
4.7
3.3
7.9
5.9
3.3
7.8
3.3

7.5
4.5
7.3
4.9
5.1
4.3
3.7
8.5
4.3
4.8
4.3
5.9
5.8
9.3
7.1
3.4
5.9
7.4
4.8
3.8
5.4
3.6
5.5
5.7
5.7
8.4
4.7
4.7
4.8
7.2
4.3
2.9
4.3
8.4
6.1
3.6
4.3
5.9
6.2
8.4
5.2
6.6
Cook's D
Predicted Value of
Influence
Predicted Value of
3.4
4.2
7.52419
-0.12419
0.000630
7.57572
4.7
3.3
5.02787
-0.32787
0.003735
5.02054
6.1
4.6
6.77654
0.22346
0.002088
6.72898
3.5
4.2
7.43194
-0.33194
0.003818
7.55509
5.8
4.4
6.63828
-1.13828
0.027465
6.73554
3.6
2.8
5.15138
0.24862
0.001636
5.08179
4.9
3.3
4.98601
0.41399
0.002786
4.86653
7.5
5.4
7.63961
0.26039
0.003032
7.65138
The SAS System

8.6
9.7
7.9
6.3
5.3
8.6
9.7
5.6
5.9
5.3

7.6
6.1
6.8
6.6
5.2
4.4
7.6
6.1
6.8
6.9
1.2
4.3
Cook's D
Predicted Value of
Influence
Predicted Value of
3.5
4.2
8.55385
0.04615
0.000057
8.70543
3.5
4.2
8.17789
0.42211
0.009415
8.27463
97
The SAS System
The MEANS Procedure

Variable
Product_Quality
E_Commerce
Technical_Support
Advertising
Product_Line
Salesforce_Image
Competitive_Pricing
Warranty_Claims
Packaging
Order_Billing
Price_Flexibility
Delivery_Speed
Mean
127
127
127
127
127
127
127
127
127
127
127
127
127
127
6.8503937
7.8716535
3.7440945
5.0984252
5.1874016
4.0456693
5.7874016
5.1976378
6.9708661
5.9346457
5.1669291
4.1992126
4.3346457
3.7314961
Std Dev Minimum Maximum

1.2378216
1.3488912
0.7712753
1.6401212
1.1727726
1.1669221
1.3494262
1.1016196
1.6445731
0.8460344
1.4808328
0.9256912
1.1329396
0.7485118
4.8000000
5.0000000
2.2000000
0.4000000
1.5000000
1.9000000
2.3000000
2.5000000
3.7000000
3.7000000
1.2000000
1.2000000
2.3000000
1.6000000
9.9000000
10.0000000
5.7000000
8.6000000
8.3000000
6.9000000
8.4000000
8.2000000
10.0000000
8.4000000
9.2000000
6.4000000
6.9000000
5.5000000
98
The SAS System
The CONTENTS Procedure

Data Set Name
WORK.MANALYSICS
Observations
127
Member Type
DATA
Variables
14
Engine
V9
Indexes
Created
Monday, December 17, 2012 10:55:39 AM Observation Length
Last Modified
Monday, December 17, 2012 10:55:39 AM Deleted Observations 0
112
Protection
Compressed
NO
Data Set Type
Sorted
NO
Label
Data Representation
WINDOWS_64
Encoding
wlatin1 Western (Windows)
Engine/Host Dependent Information

Data Set Page Size
12288
Number of Data Set Pages
First Data Page
Max Obs per Page
109
Obs in First Data Page
86
Number of Data Set

Repairs
Filename
C:\DOCUME~1\mphs\LOCALS~1\Temp\SAS Temporary
Files\_TD3892_OPTIVAL_\manalysics.sas7bdat
Release Created
9.0301M0
Host Created
X64_PRO
Alphabetic List of Variables and Attributes

# Variable
Type Len Format Informat
6 Advertising
Num
8 BEST12. BEST32.
Num
8 BEST12. BEST32.
5 Complaint_Resolution Num
8 BEST12. BEST32.
1 Customer_Satisfaction Num
8 BEST12. BEST32.
14 Delivery_Speed
Num
8 BEST12. BEST32.
3 E_Commerce
Num
8 BEST12. BEST32.
12 Order_Billing
Num
8 BEST12. BEST32.
11 Packaging
Num
8 BEST12. BEST32.
Num
8 BEST12. BEST32.
99
The SAS System
The CONTENTS Procedure

Alphabetic List of Variables and Attributes
# Variable
Type Len Format Informat
7 Product_Line
Num
8 BEST12. BEST32.
2 Product_Quality
Num
8 BEST12. BEST32.
8 Salesforce_Image
Num
8 BEST12. BEST32.
4 Technical_Support
Num
8 BEST12. BEST32.
Num
8 BEST12. BEST32.
10 Warranty_Claims
100
The SAS System
The FREQ Procedure
Customer_Satisfaction Frequency
Percent
Cumulative Cumulative
Frequency
Percent
4.8
5.51
5.51
3.15
11
8.66
5.2
1.57
13
10.24
5.4
7.09
22
17.32
5.5
2.36
25
19.69
5.7
3.15
29
22.83
5.8
2.36
32
25.20
3.94
37
29.13
6.1
2.36
40
31.50
6.3
4.72
46
36.22
6.4
11
8.66
57
44.88
6.6
1.57
59
46.46
6.8
2.36
62
48.82
5.51
69
54.33
7.1
6.30
77
60.63
7.3
4.72
83
65.35
7.4
6.30
91
71.65
7.6
4.72
97
76.38
7.9
3.15
101
79.53
1.57
103
81.10
8.2
5.51
110
86.61
8.4
0.79
111
87.40
8.6
3.94
116
91.34
8.7
3.94
121
95.28
8.9
1.57
123
96.85
0.79
124
97.64
9.8
1.57
126
99.21
9.9
0.79
127
100.00
101
The SAS System
The FREQ Procedure
Product_Quality Frequency
Percent
Frequency
Percent
1.57
1.57
5.1
0.79
2.36
5.5
1.57
3.94
5.6
1.57
5.51
5.7
1.57
7.09
5.8
1.57
11
8.66
5.9
0.79
12
9.45
1.57
14
11.02
6.1
1.57
16
12.60
6.2
1.57
18
14.17
6.3
0.79
19
14.96
6.4
5.51
26
20.47
6.5
0.79
27
21.26
6.6
1.57
29
22.83
6.7
4.72
35
27.56
6.9
1.57
37
29.13
0.79
38
29.92
7.1
3.15
42
33.07
7.2
1.57
44
34.65
7.3
0.79
45
35.43
7.4
1.57
47
37.01
7.6
4.72
53
41.73
7.7
3.94
58
45.67
7.8
1.57
60
47.24
7.9
2.36
63
49.61
1.57
65
51.18
8.1
1.57
67
52.76
8.2
3.15
71
55.91
8.3
3.15
75
59.06
8.5
2.36
78
61.42
8.6
3.94
83
65.35
8.7
4.72
89
70.08
8.8
1.57
91
71.65
102
The SAS System
The FREQ Procedure
Product_Quality Frequency
Percent
Frequency
Percent
3.15
95
74.80
9.1
3.15
99
77.95
9.2
3.15
103
81.10
9.3
1.57
105
82.68
9.4
4.72
111
87.40
9.5
0.79
112
88.19
9.6
3.15
116
91.34
9.7
3.15
120
94.49
9.9
4.72
126
99.21
10
0.79
127
100.00
103
The SAS System
The FREQ Procedure
E_Commerce Frequency
Percent
Frequency
Percent
2.2
1.57
1.57
2.4
0.79
2.36
2.5
4.72
7.09
2.6
1.57
11
8.66
2.7
0.79
12
9.45
2.8
2.36
15
11.81
2.9
0.79
16
12.60
3.94
21
16.54
3.2
6.30
29
22.83
3.3
4.72
35
27.56
3.4
11
8.66
46
36.22
3.5
1.57
48
37.80
3.6
19
14.96
67
52.76
3.7
7.09
76
59.84
3.8
3.94
81
63.78
3.9
4.72
87
68.50
2.36
90
70.87
4.1
6.30
98
77.17
4.2
2.36
101
79.53
4.3
3.15
105
82.68
4.5
2.36
108
85.04
4.7
1.57
110
86.61
4.8
1.57
112
88.19
4.9
3.15
116
91.34
2.36
119
93.70
5.1
1.57
121
95.28
5.5
1.57
123
96.85
5.6
0.79
124
97.64
5.7
2.36
127
100.00
104
The SAS System
The FREQ Procedure
Technical_Support Frequency
Percent
Frequency
Percent
0.4
0.79
0.79
0.5
0.79
1.57
1.2
0.79
2.36
1.3
0.79
3.15
1.5
0.79
3.94
2.1
0.79
4.72
2.5
1.57
6.30
2.6
0.79
7.09
2.7
1.57
11
8.66
2.8
0.79
12
9.45
3.94
17
13.39
3.2
0.79
18
14.17
3.3
1.57
20
15.75
3.4
1.57
22
17.32
3.5
1.57
24
18.90
3.7
1.57
26
20.47
3.8
1.57
28
22.05
3.9
1.57
30
23.62
4.1
2.36
33
25.98
4.3
2.36
36
28.35
4.4
2.36
39
30.71
4.5
1.57
41
32.28
4.6
1.57
43
33.86
4.7
2.36
46
36.22
4.8
3.15
50
39.37
4.9
3.94
55
43.31
0.79
56
44.09
5.1
3.15
60
47.24
5.2
3.15
64
50.39
5.3
4.72
70
55.12
5.4
0.79
71
55.91
5.5
2.36
74
58.27
5.6
2.36
77
60.63
105
The SAS System
The FREQ Procedure
Technical_Support Frequency
Percent
Frequency
Percent
5.7
3.15
81
63.78
5.8
2.36
84
66.14
5.9
1.57
86
67.72
1.57
88
69.29
6.1
3.15
92
72.44
6.2
0.79
93
73.23
6.3
2.36
96
75.59
6.4
2.36
99
77.95
6.5
1.57
101
79.53
6.6
2.36
104
81.89
6.7
3.94
109
85.83
6.8
1.57
111
87.40
6.9
1.57
113
88.98
1.57
115
90.55
7.2
2.36
118
92.91
7.3
0.79
119
93.70
7.4
1.57
121
95.28
7.5
0.79
122
96.06
7.7
0.79
123
96.85
7.9
1.57
125
98.43
8.5
0.79
126
99.21
8.6
0.79
127
100.00
106
The SAS System
The FREQ Procedure
Complaint_Resolution Frequency
Percent
Frequency
Percent
1.5
0.79
0.79
2.6
1.57
2.36
0.79
3.15
3.2
1.57
4.72
3.3
0.79
5.51
3.4
1.57
7.09
3.6
0.79
10
7.87
3.7
3.15
14
11.02
3.8
0.79
15
11.81
3.9
2.36
18
14.17
5.51
25
19.69
4.1
2.36
28
22.05
4.2
3.15
32
25.20
4.3
0.79
33
25.98
4.4
2.36
36
28.35
4.5
1.57
38
29.92
4.6
1.57
40
31.50
4.7
3.15
44
34.65
4.8
3.94
49
38.58
4.9
2.36
52
40.94
1.57
54
42.52
5.1
3.94
59
46.46
5.2
1.57
61
48.03
5.3
4.72
67
52.76
5.4
3.15
71
55.91
5.5
5.51
78
61.42
5.6
2.36
81
63.78
5.7
1.57
83
65.35
5.8
3.94
88
69.29
5.9
3.15
92
72.44
2.36
95
74.80
6.1
3.94
100
78.74
6.2
3.94
105
82.68
107
The SAS System
The FREQ Procedure
Complaint_Resolution Frequency
Percent
Frequency
Percent
6.3
1.57
107
84.25
6.4
3.15
111
87.40
6.6
3.94
116
91.34
6.7
1.57
118
92.91
6.9
0.79
119
93.70
1.57
121
95.28
7.1
1.57
123
96.85
7.3
0.79
124
97.64
7.4
0.79
125
98.43
7.6
0.79
126
99.21
8.3
0.79
127
100.00
108
The SAS System
The FREQ Procedure
Advertising Frequency
Percent
Frequency
Percent
1.9
0.79
0.79
2.1
0.79
1.57
2.2
3.15
4.72
2.3
3.15
10
7.87
2.4
3.94
15
11.81
2.6
2.36
18
14.17
2.7
2.36
21
16.54
2.8
1.57
23
18.11
2.9
1.57
25
19.69
3.15
29
22.83
3.1
2.36
32
25.20
3.2
3.15
36
28.35
3.3
5.51
43
33.86
3.4
2.36
46
36.22
3.5
3.15
50
39.37
3.6
2.36
53
41.73
3.7
1.57
55
43.31
3.8
2.36
58
45.67
3.9
1.57
60
47.24
3.94
65
51.18
4.1
3.15
69
54.33
4.2
3.15
73
57.48
4.3
2.36
76
59.84
4.4
1.57
78
61.42
4.5
0.79
79
62.20
4.6
2.36
82
64.57
4.7
3.15
86
67.72
4.8
3.94
91
71.65
4.9
1.57
93
73.23
1.57
95
74.80
5.1
3.94
100
78.74
5.2
3.15
104
81.89
5.3
3.94
109
85.83
109
The SAS System
The FREQ Procedure
Advertising Frequency
Percent
Frequency
Percent
5.4
1.57
111
87.40
5.5
1.57
113
88.98
5.6
3.15
117
92.13
5.8
3.94
122
96.06
5.9
0.79
123
96.85
6.1
0.79
124
97.64
6.5
1.57
126
99.21
6.9
0.79
127
100.00
110
The SAS System
The FREQ Procedure
Product_Line Frequency
Percent
Frequency
Percent
2.3
0.79
0.79
2.9
1.57
2.36
3.3
1.57
3.94
3.4
1.57
5.51
3.6
1.57
7.09
3.9
2.36
12
9.45
4.2
4.72
18
14.17
4.4
0.79
19
14.96
4.6
3.15
23
18.11
4.7
5.51
30
23.62
4.8
2.36
33
25.98
4.9
2.36
36
28.35
1.57
38
29.92
5.1
3.15
42
33.07
5.2
2.36
45
35.43
5.3
3.94
50
39.37
5.4
3.15
54
42.52
5.5
1.57
56
44.09
5.6
1.57
58
45.67
5.7
6.30
66
51.97
5.8
0.79
67
52.76
5.9
3.15
71
55.91
4.72
77
60.63
6.1
2.36
80
62.99
6.2
0.79
81
63.78
6.3
3.15
85
66.93
6.4
1.57
87
68.50
6.5
2.36
90
70.87
6.6
1.57
92
72.44
6.8
2.36
95
74.80
6.9
1.57
97
76.38
1.57
99
77.95
7.1
0.79
100
78.74
111
The SAS System
The FREQ Procedure
Product_Line Frequency
Percent
Frequency
Percent
7.2
2.36
103
81.10
7.3
3.15
107
84.25
7.4
2.36
110
86.61
7.5
2.36
113
88.98
7.6
2.36
116
91.34
7.7
1.57
118
92.91
7.8
1.57
120
94.49
7.9
0.79
121
95.28
8.1
0.79
122
96.06
8.2
1.57
124
97.64
8.3
0.79
125
98.43
8.4
1.57
127
100.00
112
The SAS System
The FREQ Procedure
Salesforce_Image Frequency
Percent
Frequency
Percent
2.5
0.79
0.79
2.9
1.57
2.36
0.79
3.15
3.1
0.79
3.94
3.3
0.79
4.72
3.4
1.57
6.30
3.5
0.79
7.09
3.7
0.79
10
7.87
3.8
1.57
12
9.45
0.79
13
10.24
4.2
1.57
15
11.81
4.3
0.79
16
12.60
4.5
14
11.02
30
23.62
4.6
5.51
37
29.13
4.7
7.09
46
36.22
4.8
12
9.45
58
45.67
4.9
4.72
64
50.39
4.72
70
55.12
5.1
3.15
74
58.27
5.2
1.57
76
59.84
5.3
2.36
79
62.20
5.4
3.15
83
65.35
5.5
1.57
85
66.93
5.6
1.57
87
68.50
5.7
3.15
91
71.65
5.8
3.15
95
74.80
5.9
3.15
99
77.95
3.94
104
81.89
6.1
3.15
108
85.04
6.2
0.79
109
85.83
6.4
1.57
111
87.40
6.6
1.57
113
88.98
6.7
1.57
115
90.55
113
The SAS System
The FREQ Procedure
Salesforce_Image Frequency
Percent
Frequency
Percent
6.8
0.79
116
91.34
6.9
0.79
117
92.13
1.57
119
93.70
7.1
1.57
121
95.28
7.8
3.15
125
98.43
8.2
1.57
127
100.00
114
The SAS System
The FREQ Procedure
Competitive_Pricing Frequency
Percent
Frequency
Percent
3.7
1.57
1.57
3.8
3.15
4.72
4.4
1.57
6.30
4.5
3.15
12
9.45
4.6
0.79
13
10.24
4.7
0.79
14
11.02
4.8
1.57
16
12.60
4.9
1.57
18
14.17
1.57
20
15.75
5.2
4.72
26
20.47
5.3
1.57
28
22.05
5.4
0.79
29
22.83
5.6
1.57
31
24.41
5.8
1.57
33
25.98
5.9
1.57
35
27.56
1.57
37
29.13
6.2
3.94
42
33.07
6.3
3.94
47
37.01
6.6
1.57
49
38.58
6.7
2.36
52
40.94
6.8
10
7.87
62
48.82
6.9
1.57
64
50.39
7.1
2.36
67
52.76
7.2
2.36
70
55.12
7.3
3.15
74
58.27
7.4
0.79
75
59.06
7.6
2.36
78
61.42
7.7
3.94
83
65.35
7.8
1.57
85
66.93
7.9
1.57
87
68.50
2.36
90
70.87
8.2
3.94
95
74.80
8.3
0.79
96
75.59
115
The SAS System
The FREQ Procedure
Competitive_Pricing Frequency
Percent
Frequency
Percent
8.4
4.72
102
80.31
8.5
1.57
104
81.89
8.7
1.57
106
83.46
8.8
2.36
109
85.83
8.9
0.79
110
86.61
1.57
112
88.19
9.1
3.15
116
91.34
9.2
1.57
118
92.91
9.3
1.57
120
94.49
9.6
0.79
121
95.28
9.7
1.57
123
96.85
9.9
1.57
125
98.43
10
1.57
127
100.00
116
The SAS System
The FREQ Procedure
Warranty_Claims Frequency
Percent
Frequency
Percent
3.7
0.79
0.79
3.8
0.79
1.57
3.9
0.79
2.36
4.1
0.79
3.15
4.3
2.36
5.51
4.5
1.57
7.09
4.7
2.36
12
9.45
4.8
0.79
13
10.24
4.9
3.15
17
13.39
1.57
19
14.96
5.1
1.57
21
16.54
5.2
2.36
24
18.90
5.3
1.57
26
20.47
5.4
10
7.87
36
28.35
5.5
3.15
40
31.50
5.6
1.57
42
33.07
5.7
3.94
47
37.01
5.8
10
7.87
57
44.88
5.9
3.94
62
48.82
2.36
65
51.18
6.1
6.30
73
57.48
6.2
4.72
79
62.20
6.3
2.36
82
64.57
6.4
6.30
90
70.87
6.5
7.09
99
77.95
6.6
3.94
104
81.89
6.7
5.51
111
87.40
6.8
1.57
113
88.98
6.9
0.79
114
89.76
1.57
116
91.34
7.1
1.57
118
92.91
7.2
0.79
119
93.70
7.3
3.94
124
97.64
117
The SAS System
The FREQ Procedure
Warranty_Claims Frequency
Percent
Frequency
Percent
7.4
0.79
125
98.43
7.5
0.79
126
99.21
8.4
0.79
127
100.00
118
The SAS System
The FREQ Procedure
Packaging Frequency
Percent
Frequency
Percent
1.2
0.79
0.79
1.7
0.79
1.57
2.4
0.79
2.36
2.5
0.79
3.15
2.7
0.79
3.94
2.8
1.57
5.51
2.9
1.57
7.09
0.79
10
7.87
3.1
1.57
12
9.45
3.4
1.57
14
11.02
3.5
2.36
17
13.39
3.6
5.51
24
18.90
3.7
0.79
25
19.69
3.8
0.79
26
20.47
3.9
3.15
30
23.62
0.79
31
24.41
4.1
2.36
34
26.77
4.2
0.79
35
27.56
4.3
3.94
40
31.50
4.4
3.15
44
34.65
4.5
1.57
46
36.22
4.6
1.57
48
37.80
4.7
1.57
50
39.37
4.8
1.57
52
40.94
4.9
1.57
54
42.52
2.36
57
44.88
5.1
3.94
62
48.82
5.2
4.72
68
53.54
5.3
2.36
71
55.91
5.4
2.36
74
58.27
5.6
2.36
77
60.63
5.7
1.57
79
62.20
5.8
0.79
80
62.99
119
The SAS System
The FREQ Procedure
Packaging Frequency
Percent
Frequency
Percent
5.9
2.36
83
65.35
3.94
88
69.29
6.1
1.57
90
70.87
6.2
4.72
96
75.59
6.3
1.57
98
77.17
6.4
2.36
101
79.53
6.5
4.72
107
84.25
6.6
0.79
108
85.04
6.8
1.57
110
86.61
6.9
0.79
111
87.40
2.36
114
89.76
7.1
1.57
116
91.34
7.2
2.36
119
93.70
7.4
1.57
121
95.28
7.5
0.79
122
96.06
7.6
1.57
124
97.64
0.79
125
98.43
8.6
0.79
126
99.21
9.2
0.79
127
100.00
120
The SAS System
The FREQ Procedure
Order_Billing Frequency
Percent
Frequency
Percent
1.2
0.79
0.79
1.57
2.36
2.4
1.57
3.94
2.5
0.79
4.72
2.6
1.57
6.30
2.7
0.79
7.09
2.8
0.79
10
7.87
2.9
1.57
12
9.45
2.36
15
11.81
3.1
3.15
19
14.96
3.2
3.15
23
18.11
3.3
2.36
26
20.47
3.4
0.79
27
21.26
3.5
1.57
29
22.83
3.6
2.36
32
25.20
3.7
3.15
36
28.35
3.8
1.57
38
29.92
3.9
0.79
39
30.71
6.30
47
37.01
4.1
4.72
53
41.73
4.2
2.36
56
44.09
4.3
11
8.66
67
52.76
4.4
6.30
75
59.06
4.5
4.72
81
63.78
4.6
6.30
89
70.08
4.7
7.09
98
77.17
4.8
2.36
101
79.53
4.9
0.79
102
80.31
3.94
107
84.25
5.1
3.15
111
87.40
5.2
2.36
114
89.76
5.4
0.79
115
90.55
5.5
1.57
117
92.13
121
The SAS System
The FREQ Procedure
Order_Billing Frequency
Percent
Frequency
Percent
5.6
2.36
120
94.49
5.7
1.57
122
96.06
5.8
0.79
123
96.85
5.9
1.57
125
98.43
0.79
126
99.21
6.4
0.79
127
100.00
122
The SAS System
The FREQ Procedure
Price_Flexibility Frequency
Percent
Frequency
Percent
2.3
0.79
0.79
2.5
0.79
1.57
2.6
3.15
4.72
2.7
0.79
5.51
2.8
1.57
7.09
2.9
2.36
12
9.45
3.94
17
13.39
3.1
3.15
21
16.54
3.3
0.79
22
17.32
3.4
4.72
28
22.05
3.5
6.30
36
28.35
3.6
3.15
40
31.50
3.7
5.51
47
37.01
3.8
1.57
49
38.58
3.9
3.94
54
42.52
3.94
59
46.46
4.1
5.51
66
51.97
4.2
2.36
69
54.33
4.3
3.94
74
58.27
4.4
0.79
75
59.06
4.5
3.94
80
62.99
4.6
3.15
84
66.14
4.7
2.36
87
68.50
4.8
1.57
89
70.08
4.9
3.94
94
74.02
5.1
1.57
96
75.59
5.2
0.79
97
76.38
5.3
1.57
99
77.95
5.4
1.57
101
79.53
5.5
1.57
103
81.10
5.6
1.57
105
82.68
5.8
4.72
111
87.40
1.57
113
88.98
123
The SAS System
The FREQ Procedure
Price_Flexibility Frequency
Percent
Frequency
Percent
6.1
1.57
115
90.55
6.2
2.36
118
92.91
6.3
2.36
121
95.28
6.5
0.79
122
96.06
6.6
1.57
124
97.64
6.7
1.57
126
99.21
6.9
0.79
127
100.00
124
The SAS System
The FREQ Procedure
Delivery_Speed Frequency
Percent
Frequency
Percent
1.6
1.57
1.57
0.79
2.36
2.1
0.79
3.15
2.4
1.57
4.72
2.5
3.15
10
7.87
2.6
1.57
12
9.45
2.7
1.57
14
11.02
2.8
1.57
16
12.60
2.9
1.57
18
14.17
5.51
25
19.69
3.1
5.51
32
25.20
3.2
1.57
34
26.77
3.3
2.36
37
29.13
3.4
1.57
39
30.71
3.5
7.09
48
37.80
3.6
2.36
51
40.16
3.7
6.30
59
46.46
3.8
2.36
62
48.82
3.9
10
7.87
72
56.69
7.09
81
63.78
4.1
1.57
83
65.35
4.2
11
8.66
94
74.02
4.3
3.94
99
77.95
4.4
4.72
105
82.68
4.5
6.30
113
88.98
4.6
4.72
119
93.70
4.7
0.79
120
94.49
4.8
0.79
121
95.28
4.9
3.15
125
98.43
5.2
0.79
126
99.21
5.5
0.79
127
100.00
125
The SAS System
126
The CORR Procedure

14
Variables:
Customer_Satisfaction Product_Quality
E_Commerce
Technical_Support Complaint_Resolution Advertising
Product_Line
Salesforce_Image
Competitive_Pricing Warranty_Claims
Packaging
Order_Billing
Price_Flexibility Delivery_Speed
Simple Statistics
Variable
Mean Std Dev
Sum Minimum Maximum
Customer_Satisfaction 127 6.85039
1.23782 870.00000
4.80000
9.90000
Product_Quality
127 7.87165
1.34889 999.70000
5.00000
10.00000
E_Commerce
127 3.74409
0.77128 475.50000
2.20000
5.70000
Technical_Support
127 5.09843
1.64012 647.50000
0.40000
8.60000
127 5.18740
1.17277 658.80000
1.50000
8.30000
Advertising
127 4.04567
1.16692 513.80000
1.90000
6.90000
Product_Line
127 5.78740
1.34943 735.00000
2.30000
8.40000
Salesforce_Image
127 5.19764
1.10162 660.10000
2.50000
8.20000
Competitive_Pricing
127 6.97087
1.64457 885.30000
3.70000
10.00000
Warranty_Claims
127 5.93465
0.84603 753.70000
3.70000
8.40000
Packaging
127 5.16693
1.48083 656.20000
1.20000
9.20000
Order_Billing
127 4.19921
0.92569 533.30000
1.20000
6.40000
Price_Flexibility
127 4.33465
1.13294 550.50000
2.30000
6.90000
Delivery_Speed
127 3.73150
0.74851 473.90000
1.60000
5.50000
The SAS System
The CORR Procedure

Pearson Correlation Coefficients, N = 127
Prob > |r| under H0: Rho=0
Customer_Satisfaction Product_Quality E_Commerce Technical_Support
1.00000
0.54202
<.0001
0.28013
0.0014
0.15309
0.0857
Product_Quality
0.54202
<.0001
1.00000
-0.07309
0.4141
0.05128
0.5669
E_Commerce
0.28013
0.0014
-0.07309
0.4141
1.00000
0.00802
0.9287
Technical_Support
0.15309
0.0857
0.05128
0.5669
0.00802
0.9287
1.00000
0.59510
<.0001
0.11973
0.1800
0.18040
0.0424
0.20382
0.0215
Advertising
0.33087
0.0001
-0.08292
0.3540
0.50012
<.0001
-0.04587
0.6086
Product_Line
0.68078
<.0001
0.53418
<.0001
0.10036
0.2616
0.14479
0.1043
Salesforce_Image
0.42892
<.0001
-0.17251
0.0525
0.78056
<.0001
0.07322
0.4133
-0.36723
<.0001
-0.45406
<.0001
0.12209
0.1715
-0.03121
0.7276
Warranty_Claims
0.19006
0.0323
0.04545
0.6119
0.05785
0.5183
0.84814
<.0001
Packaging
0.11223
0.2090
0.09560
0.2850
-0.09301
0.2983
-0.10789
0.2273
Order_Billing
0.57929
<.0001
0.14623
0.1009
0.26317
0.0028
0.13476
0.1309
Price_Flexibility
-0.00635
0.9435
-0.49365
<.0001
0.18007
0.0428
0.00917
0.9185
Delivery_Speed
0.65502
<.0001
0.12234
0.1706
0.26015
0.0031
0.13412
0.1328
Competitive_Pricing
127
The SAS System
128
The CORR Procedure

Complaint_Resolution Advertising Product_Line Salesforce_Image Competitive_Pricing
0.59510
<.0001
0.33087
0.0001
0.68078
<.0001
0.42892
<.0001
-0.36723
<.0001
Product_Quality
0.11973
0.1800
-0.08292
0.3540
0.53418
<.0001
-0.17251
0.0525
-0.45406
<.0001
E_Commerce
0.18040
0.0424
0.50012
<.0001
0.10036
0.2616
0.78056
<.0001
0.12209
0.1715
Technical_Support
0.20382
0.0215
-0.04587
0.6086
0.14479
0.1043
0.07322
0.4133
-0.03121
0.7276
1.00000
0.24388
0.0057
0.57015
<.0001
0.24969
0.0046
-0.07986
0.3721
Advertising
0.24388
0.0057
1.00000
0.10470
0.2414
0.62210
<.0001
0.05194
0.5620
Product_Line
0.57015
<.0001
0.10470
0.2414
1.00000
0.07408
0.4078
-0.50002
<.0001
Salesforce_Image
0.24969
0.0046
0.62210
<.0001
0.07408
0.4078
1.00000
0.11250
0.2079
-0.07986
0.3721
0.05194
0.5620
-0.50002
<.0001
0.11250
0.2079
1.00000
0.15114
0.0898
-0.05001
0.5766
0.17168
0.0536
0.14128
0.1131
-0.03897
0.6636
-0.02428
0.7864
0.06091
0.4963
0.04086
0.6483
0.01883
0.8336
-0.14695
0.0992
Order_Billing
0.74961
<.0001
0.26791
0.0023
0.47123
<.0001
0.31901
0.0003
-0.12055
0.1770
Price_Flexibility
0.41254
<.0001
0.26630
0.0025
-0.35313
<.0001
0.26848
0.0023
0.45040
<.0001
Delivery_Speed
0.87752
<.0001
0.30955
0.0004
0.65060
<.0001
0.31810
0.0003
-0.11627
0.1930
Competitive_Pricing
Warranty_Claims
Packaging
The SAS System
The CORR Procedure

Warranty_Claims Packaging Order_Billing Price_Flexibility Delivery_Speed
0.19006
0.0323
0.11223
0.2090
0.57929
<.0001
-0.00635
0.9435
0.65502
<.0001
Product_Quality
0.04545
0.6119
0.09560
0.2850
0.14623
0.1009
-0.49365
<.0001
0.12234
0.1706
E_Commerce
0.05785
0.5183
-0.09301
0.2983
0.26317
0.0028
0.18007
0.0428
0.26015
0.0031
Technical_Support
0.84814
<.0001
-0.10789
0.2273
0.13476
0.1309
0.00917
0.9185
0.13412
0.1328
0.15114
0.0898
-0.02428
0.7864
0.74961
<.0001
0.41254
<.0001
0.87752
<.0001
-0.05001
0.5766
0.06091
0.4963
0.26791
0.0023
0.26630
0.0025
0.30955
0.0004
Product_Line
0.17168
0.0536
0.04086
0.6483
0.47123
<.0001
-0.35313
<.0001
0.65060
<.0001
Salesforce_Image
0.14128
0.1131
0.01883
0.8336
0.31901
0.0003
0.26848
0.0023
0.31810
0.0003
-0.03897
0.6636
-0.14695
0.0992
-0.12055
0.1770
0.45040
<.0001
-0.11627
0.1930
1.00000
-0.09524
0.2868
0.13188
0.1394
-0.03513
0.6950
0.12785
0.1520
-0.09524
0.2868
1.00000
0.05828
0.5151
0.02855
0.7500
0.04949
0.5805
0.13188
0.1394
0.05828
0.5151
1.00000
0.38173
<.0001
0.77239
<.0001
Price_Flexibility
-0.03513
0.6950
0.02855
0.7500
0.38173
<.0001
1.00000
0.46300
<.0001
Delivery_Speed
0.12785
0.1520
0.04949
0.5805
0.77239
<.0001
0.46300
<.0001
1.00000
Advertising
Competitive_Pricing
Warranty_Claims
Packaging
Order_Billing
129
The SAS System
The REG Procedure

Model: MODEL1
127
127
Source
Sum of
Squares
DF
Model
13 156.07749
Error
113
36.97999
Mean
12.00596
36.69
<.0001
0.32726
Root MSE
0.57206 R-Square 0.8085
Dependent Mean
6.85039 Adj R-Sq
Coeff Var
8.35081
0.7864
Parameter Estimates
Parameter Standard
Estimate
Estimate Inflation
Variable
DF
Intercept
-2.36221
1.06015
-2.23
0.0278
Product_Quality
0.44947
0.05143
8.74
<.0001
0.48980
1.85294
E_Commerce
-0.36291
0.11073
-3.28
0.0014
-0.22613
2.80811
Technical_Support
-0.03760
0.06074
-0.62
0.5372
-0.04981
3.82146
0.08991
0.09816
0.92
0.3616
0.08518
5.10216
Advertising
0.00261
0.05904
0.04
0.9649
0.00246
1.82762
Product_Line
0.34606
0.22496
1.54
0.1268
0.37727
35.48140
Salesforce_Image
0.63554
0.09067
7.01
<.0001
0.56561
3.84150
Competitive_Pricing
-0.07330
0.03956
-1.85
0.0665
-0.09739
1.62988
Warranty_Claims
0.09770
0.11879
0.82
0.4126
0.06678
3.88904
Packaging
-0.00191
0.03670
-0.05
0.9585
-0.00229
1.13691
Order_Billing
0.05436
0.09248
0.59
0.5578
0.04065
2.82177
Price_Flexibility
0.28186
0.23613
1.19
0.2351
0.25798
27.55410
Delivery_Speed
-0.01796
0.45170
-0.04
0.9684
-0.01086
44.01362
130
The SAS System
The REG Procedure

Model: MODEL1
Durbin-Watson D
2.091
127
131
The SAS System
The REG Procedure

Model: MODEL1
0.5
0.0
-0.5
-1.0
RStudent
1.0
RStudent
Residual
0
-1
-2
0
-1
-2
-1.5
5
Predicted Value
0.1
0.2
0.5
0.0
-0.5
-1.0
0.06
9
8
Cook's D
1.0
7
6
0.04
0.02
-1.5
0.00
-2
-1
Quantile
10
Predicted Value
FitMean
30
50
20
Residual
Observations
127
Parameters
14
Error DF
113
MSE
0.3273
R-Square
0.8085
Adj R-Square 0.7864
1
0
10
-1
-2
0
-1.65 -0.75
0.15
Residual
1.05
0.0 0.4 0.8
0.0 0.4 0.8
Proportion Less
100
Observation
Percent
0.3
Leverage
10
1.5
Residual
Predicted Value
132
The SAS System
The REG Procedure

Model: MODEL1
1.0
Residual
0.5
0.0
-0.5
-1.0
-1.5
5
10
Product_Quality
E_Commerce
Technical_Support
1.0
Residual
0.5
0.0
-0.5
-1.0
-1.5
2
Advertising
Product_Line
133
The SAS System
The REG Procedure

Model: MODEL1
1.0
Residual
0.5
0.0
-0.5
-1.0
-1.5
2
Salesforce_Image
10
Competitive_Pricing
Warranty_Claims
1.0
Residual
0.5
0.0
-0.5
-1.0
-1.5
2
Packaging
Order_Billing
Price_Flexibility
134
The SAS System
The REG Procedure

Model: MODEL1
1.0
Residual
0.5
0.0
-0.5
-1.0
-1.5
2
Delivery_Speed
135
The SAS System
The REG Procedure

Model: MODEL1
127
127
Source
Sum of
Squares
DF
Model
13 156.07749
Error
113
36.97999
Mean
12.00596
36.69
<.0001
0.32726
Root MSE
0.57206 R-Square 0.8085
Dependent Mean
6.85039 Adj R-Sq
Coeff Var
8.35081
0.7864
Parameter Estimates
Parameter Standard
Estimate
Variable
DF
Intercept
-2.36221
1.06015
-2.23
0.0278
Product_Quality
0.44947
0.05143
8.74
<.0001
E_Commerce
-0.36291
0.11073
-3.28
0.0014
Technical_Support
-0.03760
0.06074
-0.62
0.5372
0.08991
0.09816
0.92
0.3616
Advertising
0.00261
0.05904
0.04
0.9649
Product_Line
0.34606
0.22496
1.54
0.1268
Salesforce_Image
0.63554
0.09067
7.01
<.0001
Competitive_Pricing
-0.07330
0.03956
-1.85
0.0665
Warranty_Claims
0.09770
0.11879
0.82
0.4126
Packaging
-0.00191
0.03670
-0.05
0.9585
Order_Billing
0.05436
0.09248
0.59
0.5578
Price_Flexibility
0.28186
0.23613
1.19
0.2351
Delivery_Speed
-0.01796
0.45170
-0.04
0.9684
136
The SAS System
The REG Procedure

Model: MODEL1
0.5
0.0
-0.5
-1.0
RStudent
1.0
RStudent
Residual
0
-1
-2
0
-1
-2
-1.5
5
Predicted Value
0.1
0.2
0.5
0.0
-0.5
-1.0
0.06
9
8
Cook's D
1.0
7
6
0.04
0.02
-1.5
0.00
-2
-1
Quantile
10
Predicted Value
FitMean
30
50
20
Residual
Observations
127
Parameters
14
Error DF
113
MSE
0.3273
R-Square
0.8085
Adj R-Square 0.7864
1
0
10
-1
-2
0
-1.65 -0.75
0.15
Residual
1.05
0.0 0.4 0.8
0.0 0.4 0.8
Proportion Less
100
Observation
Percent
0.3
Leverage
10
1.5
Residual
Predicted Value
137
The SAS System
The REG Procedure

Model: MODEL1
1.0
Residual
0.5
0.0
-0.5
-1.0
-1.5
5
10
Product_Quality
E_Commerce
Technical_Support
1.0
Residual
0.5
0.0
-0.5
-1.0
-1.5
2
Advertising
Product_Line
138
The SAS System
The REG Procedure

Model: MODEL1
1.0
Residual
0.5
0.0
-0.5
-1.0
-1.5
2
Salesforce_Image
10
Competitive_Pricing
Warranty_Claims
1.0
Residual
0.5
0.0
-0.5
-1.0
-1.5
2
Packaging
Order_Billing
Price_Flexibility
139
The SAS System
The REG Procedure

Model: MODEL1
1.0
Residual
0.5
0.0
-0.5
-1.0
-1.5
2
Delivery_Speed
140
The SAS System

30
5.5
2.5
4.7
7.1
33
5.7
8.2
2.7
3.7
7.4
46
7.1
9.9
6.8
72
6.1
7.7
4.7
4.1
5.4

30
3.6
7.7
5.2
5.1
3.9
33
2.7
7.9
3.1
5.3
5.3
46
5.4
5.9
4.8
4.9
7.3
7.6
72
4.3
5.2
7.7
5.3
7.4
resu
outlier
30
4.3
4.2
4.7
6.81136 -1.31136 0.065794
33
4.5
4.3
4.9
7.06923 -1.36923 0.072278
46
3.1
4.3
3.8
7.95085 -0.85085 0.042548
72
5.1
4.7
3.7
7.45863 -1.35863 0.041200
141
The SAS System

1
8.2
8.5
3.9
2.5
5.9
7.1
3.4
5.2
4.6
4.7
6.5
2.8
3.1
4.1
6.3
6.2
3.3
3.9
4.8
5.8
3.6
5.1
6.7
6.1
4.9
6.3
3.9
7.6
9.2
3.9
5.7
5.5
6.4
5.7
6.7
7.6
9.1
4.5
3.6
6.4
10
5.4
5.2
3.8
7.1
5.2

1
4.8
4.9
6.8
4.7
4.3
2.2
4.5
6.8
6.1
4.5
4.3
3.7
8.5
5.1
9.5
4.6
3.6
5.1
6.9
5.4
4.8
3.7
5.9
5.8
9.3
5.9
4.4
4.4
3.9
6.4
8.2
5.8
5.9
2.4
8.4
4.8
7.1
6.7
3.3
5.5
5.1
6.2
6.7
5.4
5.3
5.3
7.1
8.4
5.8
6.7
10
3.9
4.3
8.4
7.1
4.6
resu
outlier
5.1
3.7
7.41694
0.78306 0.013627
4.5
3.5
3.5
6.71493
0.38507 0.002000
3.6
4.7
3.3
5.17725 -0.47725 0.010983
4.3
6.3
3.7
5.86703
0.43297 0.003671
4.4
6.1
4.6
6.89235
0.10765 0.000308
4.9
3.2
5.85261
0.14739 0.000564
4.5
2.6
4.2
7.50477
0.09523 0.000345
4.2
6.2
4.5
6.46582 -0.06582 0.000114
4.5
6.1
4.4
8.63044 -1.03044 0.031701
10
3.3
4.9
3.3
5.23743
0.16257 0.000647
142
The SAS System

11
9.9
9.6
5.7
6.8
5.9
12
8.6
3.6
7.4
5.1
13
4.8
4.1
5.3
4.7
14
5.4
3.3
5.4
5.5
15
6.3
8.5
5.7
16
5.4
7.6
3.6
17
6.1
6.9
3.4
8.5
4.3
18
6.4
8.1
2.5
7.2
4.5
19
5.4
6.7
3.7
6.5
5.3
20
7.3
3.3
6.1
5.7

11
5.4
8.3
7.8
4.5
6.4
6.5
12
3.5
7.3
4.7
3.7
6.7
13
3.5
5.3
5.3
6.5
3.9
14
2.6
4.8
4.2
6.5
5.9
15
2.3
7.6
3.7
4.8
5.8
16
5.1
4.2
4.6
7.7
4.9
7.2
17
4.5
6.4
4.7
5.2
7.7
3.3
18
2.3
5.1
3.8
6.6
6.8
6.1
19
5.3
5.1
4.9
9.2
5.7
4.2
20
5.5
4.6
4.7
8.7
5.9
3.8
resu
outlier
11
4.3
4.3
12
4.8
3.4
7.47739 -0.47739 0.005329
13
4.7
5.3
5.83967 -1.03967 0.021860
14
4.3
5.2
3.7
5.85795 -0.45795 0.003443
15
5.7
3.8
4.4
7.23648 -0.93648 0.026135
16
4.7
5.5
3.5
5.96208 -0.56208 0.009691
17
3.7
2.7
3.3
6.05362
0.04638 0.000082
18
3.5
6.09446
0.30554 0.001640
19
3.5
4.5
3.4
5.99015 -0.59015 0.010230
20
4.7
6.6
4.2
6.87687
9.46292
0.43708 0.008293
0.42313 0.006061
143
The SAS System

21
6.3
6.7
5.2
3.9
22
8.7
9.6
4.1
6.2
7.3
23
7.6
8.2
3.6
3.9
6.2
24
6.1
4.9
4.8
25
8.3
3.4
3.3
5.5
26
7.6
5.1
5.1
6.6
6.9
27
7.1
10
4.3
7.1
6.3
28
8.6
7.9
3.9
4.3
5.8
29
5.4
6.7
3.6
5.9
4.2
30
8.7
9.4
2.5
4.8
6.1

21
5.4
6.8
8.4
6.2
22
2.9
7.7
5.5
7.7
6.1
4.4
23
5.8
4.9
5.2
7.1
24
5.1
3.9
6.4
8.2
5.1
6.8
25
3.1
4.6
5.2
9.1
4.1
1.7
26
4.4
5.4
7.8
5.9
7.2
5.2
27
2.9
5.4
4.5
3.8
6.7
3.7
28
4.4
6.9
5.8
4.7
5.2
3.6
29
3.4
4.7
4.8
7.2
5.7
5.3
30
3.2
7.3
4.6
6.3
6.3
9.2
resu
outlier
21
2.5
4.3
3.5
6.76624 -0.46624 0.010022
22
5.2
4.6
4.9
8.66844
0.03156 0.000025
23
4.7
6.9
4.5
7.38992
0.21008 0.001475
24
4.5
4.9
3.2
5.85940
0.14060 0.000635
25
4.6
5.8
3.9
6.80512
0.19488 0.001846
26
4.9
6.3
4.5
7.50333
0.09667 0.000458
27
3.5
7.42457 -0.32457 0.007075
28
4.1
4.2
4.3
7.73282
29
3.6
2.8
5.47467 -0.07467 0.000109
30
4.7
4.6
4.6
8.36295
0.86718 0.016845
0.33705 0.003848
144
The SAS System

31
6.1
6.9
3.4
5.7
4.4
32
7.3
3.3
3.8
5.8
33
7.4
5.1
4.8
7.7
34
8.2
7.6
3.6
5.2
5.8
35
7.9
9.9
2.8
7.2
6.9
36
6.6
8.7
3.2
8.4
6.1
37
8.4
3.8
6.7
38
6.3
8.8
3.9
3.8
5.1
39
7.7
2.2
6.3
4.5
40
5.4
6.6
3.6
5.8
4.1

31
3.3
6.4
4.7
5.2
6.4
4.4
32
3.2
4.6
4.7
8.7
5.3
4.2
33
4.5
7.2
6.9
9.6
6.4
7.4
34
5.6
6.6
5.4
4.4
6.7
6.4
35
2.6
5.8
3.5
5.4
6.2
36
2.8
7.8
3.8
4.9
7.2
4.5
37
4.5
4.7
5.9
6.7
5.1
4.2
38
4.3
4.7
4.8
5.8
7.2
39
2.4
4.7
3.4
6.2
4.7
40
4.9
4.7
4.8
7.2
6.5
3.9
resu
outlier
31
3.2
2.7
3.3
6.06541
0.03459 0.000023
32
4.9
6.6
4.2
6.77346
0.52654 0.005892
33
5.7
6.5
5.5
8.54671
0.45329 0.008718
34
4.6
3.9
7.38979
0.81021 0.016267
35
5.6
4.9
7.67111
0.22889 0.002550
36
5.4
3.9
4.5
7.44718 -0.84718 0.019931
37
2.7
3.6
7.41889
38
4.4
3.7
2.9
6.61140 -0.31140 0.003280
39
3.3
3.1
2.6
5.49361
0.50639 0.005866
40
3.5
3.6
2.8
5.37100
0.02900 0.000016
0.58111 0.016265
145
The SAS System

41
6.1
5.5
3.7
4.7
5.4
42
5.2
7.5
3.5
3.8
3.5
43
7.9
6.5
4.3
2.7
6.6
44
8.6
9.9
3.7
7.5
4.7
45
8.2
8.5
3.9
5.3
5.5
46
8.9
9.3
3.5
6.3
7.6
47
5.7
7.1
3.4
4.9
4.1
48
7.1
9.9
7.4
4.8
49
7.4
8.7
3.2
6.4
4.9
50
6.6
8.6
2.9
5.8
3.9

41
4.3
5.3
4.9
5.6
2.5
42
2.9
4.1
4.5
7.6
5.1
5.2
43
6.5
6.3
8.7
4.7
6.3
44
5.6
6.7
6.8
7.2
4.6
45
4.9
6.8
5.7
3.6
46
5.5
7.5
5.9
4.6
6.6
3.1
47
5.9
7.8
6.1
3.5
48
5.9
4.8
4.9
5.9
6.9
49
2.4
6.8
4.6
6.8
6.3
5.1
50
2.9
5.6
6.3
6.1
resu
outlier
41
4.5
5.9
4.3
5.93544
42
5.4
3.4
5.68087 -0.48087 0.004631
43
4.6
5.6
4.6
7.24803
44
4.1
3.4
3.9
8.65307 -0.05307 0.000094
45
4.4
5.1
3.7
7.43488
46
5.2
4.1
4.6
8.95807 -0.05807 0.000114
47
2.6
3.1
2.7
6.13230 -0.43230 0.004046
48
3.2
4.3
3.8
8.02908 -0.92908 0.033669
49
4.3
3.7
7.16005
0.23995 0.001004
50
2.7
6.17132
0.42868 0.002547
0.16456 0.000847
0.65197 0.014238
0.76512 0.007927
146
The SAS System

51
5.2
7.5
3.5
4.1
4.5
52
5.2
3.6
1.3
53
8.2
7.7
2.6
6.7
54
7.3
9.1
3.6
5.5
5.4
55
8.2
5.5
5.5
7.7
56
4.8
7.1
4.2
4.1
2.6
57
8.9
9.3
3.5
5.4
7.8
58
7.7
9.3
3.8
4.6
59
7.3
8.6
4.8
5.6
5.3
60
6.3
7.4
3.4
2.6

51
3.5
4.1
4.5
7.6
4.9
2.8
52
3.5
4.2
4.9
8.2
4.3
7.6
53
3.5
7.2
4.3
5.9
6.9
7.7
54
4.2
6.2
4.6
8.3
6.5
4.1
55
5.6
5.7
8.2
6.3
7.4
4.9
56
2.1
3.3
4.5
9.9
5.5
3.5
57
4.6
7.5
5.9
4.6
6.4
4.9
58
4.7
6.4
5.5
7.4
5.3
4.8
59
2.3
5.7
6.7
5.8
3.6
60
4.1
4.4
4.8
7.2
4.5
6.4
resu
outlier
51
3.4
5.4
3.4
5.85183 -0.65183 0.006640
52
2.4
4.8
3.1
4.70315
0.49685 0.011864
53
5.1
3.9
4.3
7.45755
0.74245 0.018545
54
4.6
4.3
3.9
7.08154
0.21846 0.000723
55
5.5
6.7
4.9
8.00472
0.19528 0.001637
56
2.4
4.43876
0.36124 0.005757
57
4.8
4.1
4.6
9.05443 -0.15443 0.000723
58
3.6
3.2
3.4
7.37553
0.32447 0.001284
59
4.9
3.6
3.6
7.00858
0.29142 0.002515
60
4.2
5.6
3.7
6.34376 -0.04376 0.000024
147
The SAS System

61
5.4
8.7
3.2
3.3
3.2
62
6.4
7.8
4.9
5.8
5.3
63
5.4
7.6
3.6
4.8
4.9
64
8.7
9.2
6.5
5.2
65
6.1
7.7
4.7
4.7
4.7
66
8.4
9.5
5.6
0.4
5.5
67
5.8
6.7
3.2
3.4
5.5
68
8.4
9.7
5.5
7.1
69
7.6
8.2
3.6
8.9
5.2
70
8.4
3.8
8.6
4.9

61
3.1
6.1
2.9
5.6
4.3
62
5.2
5.3
7.1
7.9
5.7
63
3.4
4.2
4.6
7.7
6.1
5.1
64
5.2
6.5
6.2
7.3
6.8
8.6
65
5.2
5.2
7.7
5.9
5.4
66
5.6
6.9
6.6
7.6
3.8
4.4
67
2.3
6.3
4.5
5.4
6.5
68
3.4
7.5
6.1
6.7
6.9
5.2
69
4.5
4.9
7.8
4.3
70
3.2
4.7
5.9
6.7
7.9
6.6
resu
outlier
61
3.1
2.9
2.5
5.44203 -0.04203 0.000337
62
4.3
4.9
3.9
7.58560 -1.18560 0.016151
63
3.1
5.5
3.5
6.14820 -0.74820 0.009497
64
5.1
4.6
4.2
8.07436
65
4.7
3.7
7.29872 -1.19872 0.013704
66
5.6
4.5
4.4
8.07894
67
3.8
2.6
3.1
6.05184 -0.25184 0.002383
68
3.7
3.4
4.1
8.53974 -0.13974 0.001233
69
4.5
6.9
4.5
7.15872
0.44128 0.011137
70
3.6
7.33461
0.66539 0.012473
0.62564 0.013114
0.32106 0.006255
148
The SAS System

71
8.7
9.2
5.9
6.4
72
5.8
7.3
3.6
4.5
4.1
73
6.4
4.1
5.3
4.2
74
6.4
8.1
2.5
3.2
3.9
75
7.2
4.3
4.1
4.2
76
8.6
7.9
3.9
4.1
6.6
77
5.8
7.3
3.6
8.5
78
8.6
3.6
7.5
6.1
79
6.6
3.8
5.1
6.3
80
7.6
2.5
5.1

71
4.9
6.5
6.2
7.3
6.7
8.9
72
5.4
5.2
6.1
5.4
3.7
73
4.8
5.7
4.9
74
4.1
5.1
3.8
6.6
5.4
6.2
75
3.9
3.4
4.7
10
5.5
3.6
76
4.9
6.9
5.8
4.7
6.7
77
3.6
5.2
6.1
7.3
2.9
78
2.9
7.3
4.7
3.7
7.3
5.2
79
3.2
5.3
6.6
8.2
6.4
2.9
80
3.2
7.1
4.2
5.8
5.4
6.2
resu
outlier
71
4.2
4.6
4.2
8.35932
72
2.8
3.3
2.9
6.42098 -0.62098 0.008429
73
3.3
3.9
3.1
6.63756 -0.23756 0.000835
74
2.6
3.5
5.92605
0.47395 0.005466
75
3.2
4.1
2.5
4.89068
0.10932 0.000446
76
4.6
4.2
4.3
7.95455
0.64545 0.007041
77
3.3
3.3
2.9
6.38643 -0.58643 0.009621
78
3.4
7.58786 -0.58786 0.006540
79
4.3
4.1
3.3
6.78819 -0.78819 0.031972
80
3.6
3.8
4.2
7.16506
0.34068 0.004010
0.83494 0.021987
149
The SAS System

81
7.9
9.4
4.1
5.6
82
4.8
8.3
2.8
2.4
3.1
83
6.4
7.6
3.6
4.5
4.8
84
7.9
9.9
2.8
6.1
5.8
85
7.4
9.1
3.8
4.9
5.1
86
9.9
4.2
1.2
4.1
87
6.6
3.8
4.7
88
7.4
9.1
3.7
3.5
4.7
89
7.6
5.1
5.1
4.4
6.2
90
7.3
8.9
4.3
6.5
5.7

81
3.4
7.8
4.7
7.6
6.5
82
5.7
2.5
5.2
4.8
4.2
83
2.2
4.6
7.4
6.4
5.3
84
1.5
5.8
3.5
5.4
5.9
6.8
85
3.1
7.5
4.5
7.3
5.7
5.2
86
3.2
5.4
4.5
3.8
4.9
6.2
87
4.5
5.3
6.6
8.2
5.8
3.5
88
4.1
6.3
5.4
7.3
5.9
6.5
89
5.8
5.4
7.8
5.9
5.4
3.9
90
4.3
5.1
6.9
8.2
7.1
3.8
resu
outlier
81
5.1
3.7
4.4
7.68286
82
1.8
2.5
2.1
4.97851 -0.17851 0.007289
83
4.4
5.8
3.9
6.44218 -0.04218 0.000043
84
4.9
7.49550
0.40450 0.005408
85
4.5
3.4
4.2
7.26888
0.13112 0.000381
86
4.1
3.5
6.95908
0.04092 0.000128
87
4.6
4.1
3.3
6.43362 -0.43362 0.005521
88
3.7
3.3
7.21356
0.18644 0.000522
89
5.1
6.3
4.5
7.30899
0.29101 0.003786
90
5.9
4.2
8.13046 -0.83046 0.019561
0.21714 0.001094
150
The SAS System

91
6.3
6.2
3.3
3.5
5.4
92
7.2
4.3
3.7
3.8
93
5.2
3.6
6.7
4.4
94
6.1
5.5
3.7
7.4
5.7
95
5.4
6.7
3.7
4.9
96
7.3
8.2
3.6
4.3
97
6.6
8.6
2.9
4.5
98
6.3
6.7
4.5
4.3
99
5.4
3.3
4.9
5.6
100
7.4
9.7
2.6
6.2
5.8

91
3.6
5.1
6.9
4.8
4.7
92
3.6
3.4
4.7
10
4.5
2.9
93
4.1
4.2
4.9
8.2
6.4
94
4.5
5.3
4.9
7.6
95
5.1
5.1
4.9
9.2
6.5
5.6
96
5.8
5.2
5.6
6.2
97
2.8
5.6
6.3
6.1
5.1
98
4.2
5.4
6.8
8.4
6.1
99
4.8
4.2
5.5
5.3
100
2.1
5.6
3.3
5.2
6.7
8.4
resu
outlier
91
6.3
3.7
6.00200
0.29800 0.001747
92
4.1
2.5
4.82008
0.17992 0.001072
93
3.7
4.8
3.1
4.89270
0.30730 0.001808
94
4.3
5.9
4.3
6.19528 -0.09528 0.000315
95
3.7
4.5
3.4
5.88980 -0.48980 0.004595
96
2.8
7.07952
0.22048 0.001496
97
6.08497
0.51503 0.003361
98
3.8
4.3
3.5
6.66241 -0.36241 0.002290
99
3.3
5.2
3.7
5.97783 -0.57783 0.005925
100
4.5
4.7
3.8
7.26024
0.13976 0.000593
151
The SAS System

101
8.6
9.9
3.7
4.8
5.3
102
6.3
6.3
5.1
5.4
4.7
103
8.7
9.9
3.7
7.3
4.2
104
7.6
2.5
6.5
6.3
105
7.9
9.4
4.1
5.2
6.4
106
9.8
9.6
5.7
6.6
6.7
107
8.9
9.3
5.1
5.5
5.8
108
6.8
9.7
2.8
4.4
5.1
109
7.4
9.1
3.8
3.4
7.1
110
4.7
6.5
2.8
0.6
5.2

101
4.6
6.7
6.8
6.7
102
5.5
4.1
6.6
8.4
5.7
2.4
103
6.1
6.7
6.8
6.4
5.2
104
3.8
7.1
4.2
5.8
6.9
5.5
105
4.8
7.8
4.7
7.6
5.8
6.5
106
5.1
8.2
7.8
4.5
6.6
5.6
107
5.6
6.6
6.3
7.4
6.3
5.7
108
3.8
5.7
4.7
4.8
5.8
6.3
109
7.5
4.5
7.3
4.9
5.1
110
2.5
4.3
3.7
8.5
4.3
4.8
resu
outlier
101
3.4
3.9
8.73647 -0.13647 0.000667
102
2.8
5.1
3.4
6.10246
0.19754 0.001162
103
4.3
3.4
3.9
8.60847
0.09153 0.000472
104
4.4
3.8
4.2
7.13982
0.86018 0.013796
105
4.7
3.7
4.4
7.91904 -0.01904 0.000008
106
4.6
4.3
9.50887
0.29113 0.003110
107
4.4
4.6
4.3
8.20594
0.69406 0.007806
108
4.7
4.1
3.6
7.61177 -0.81177 0.012010
109
3.4
4.2
7.52419 -0.12419 0.000630
110
4.3
4.7
3.3
5.02787 -0.32787 0.003735
152
The SAS System

111
5.8
3.6
6.9
6.6
112
7.1
8.7
3.7
5.6
113
5.5
6.4
4.5
2.5
5.8
114
5.4
6.7
3.6
0.5
3.2
115
5.4
5.2
3.8
5.5
4.7
116
7.9
5.9
3.3
7.8
117
8.6
9.7
7.9
6.3
118
8.6
9.7
5.6
5.9

111
5.1
5.9
5.8
9.3
7.1
3.4
112
4.2
7.4
4.8
3.8
5.4
3.6
113
5.7
5.7
8.4
4.7
114
3.3
4.7
4.8
7.2
4.3
115
3.3
4.3
8.4
6.1
3.6
116
3.3
5.9
6.2
8.4
5.2
6.6
117
5.3
7.6
6.1
6.8
6.6
5.2
118
5.3
7.6
6.1
6.8
6.9
1.2
resu
outlier
111
5.9
6.1
4.6
6.77654
112
5.5
3.5
4.2
7.43194 -0.33194 0.003818
113
5.8
4.4
6.63828 -1.13828 0.027465
114
2.9
3.6
2.8
5.15138
0.24862 0.001636
115
4.3
4.9
3.3
4.98601
0.41399 0.002786
116
7.5
5.4
7.63961
0.26039 0.003032
117
4.4
3.5
4.2
8.55385
0.04615 0.000057
118
4.3
3.5
4.2
8.17789
0.42211 0.009415
0.22346 0.002088
153
The SAS System
The REG Procedure

Model: MODEL1
118
118
Source
Sum of
Squares
DF
Model
13 157.83144
Error
104
26.92797
Mean
12.14088
46.89
<.0001
0.25892
Root MSE
0.50884 R-Square 0.8543
Dependent Mean
6.91610 Adj R-Sq
Coeff Var
7.35739
0.8360
Parameter Estimates
Parameter Standard
Estimate
Estimate Inflation
Variable
DF
Intercept
-0.99910
0.96475
-1.04
0.3028
Product_Quality
0.40590
0.04426
9.17
<.0001
0.45265
1.73834
E_Commerce
-0.19514
0.10305
-1.89
0.0610
-0.11623
2.68828
Technical_Support
0.05490
0.05588
0.98
0.3281
0.07768
4.46118
0.23839
0.08522
2.80
0.0061
0.20667
3.89524
Advertising
0.09813
0.05742
1.71
0.0904
0.08537
1.78088
Product_Line
0.07031
0.23616
0.30
0.7665
0.06938
38.74547
Salesforce_Image
0.42535
0.08292
5.13
<.0001
0.37852
3.88528
Competitive_Pricing
-0.08755
0.03845
-2.28
0.0248
-0.10751
1.59054
Warranty_Claims
-0.08521
0.11932
-0.71
0.4768
-0.05787
4.68570
Packaging
0.04982
0.03272
1.52
0.1309
0.06176
1.17431
Order_Billing
-0.15678
0.09138
-1.72
0.0892
-0.10795
2.82481
Price_Flexibility
-0.04050
0.24289
-0.17
0.8679
-0.03682
34.79516
Delivery_Speed
0.68776
0.50076
1.37
0.1726
0.35477
47.61114
154
The SAS System
The REG Procedure

Model: MODEL1
Durbin-Watson D
1.980
118
155
The SAS System
The REG Procedure

Model: MODEL1
0.0
-0.5
RStudent
RStudent
Residual
0.5
0
-1
-2
-1.0
4
0
-1
-2
Predicted Value
0.1
Predicted Value
0.2
0.3
0.4
Leverage
10
0.5
0.0
-0.5
-1.0
0.06
8
Cook's D
Residual
1.0
4
-2
-1
Percent
10
Predicted Value
FitMean
25
20
15
-2
0
-1.5 -1 -0.5 0 0.5 1 1.5
Residual
40
80
Observation
Observations
118
Parameters
14
Error DF
104
MSE
0.2589
R-Square
0.8543
Adj R-Square 0.836
-1
Residual
10
0.02
0.00
Quantile
0.04
0.0 0.4 0.8
0.0 0.4 0.8
Proportion Less
120
156
The SAS System
The REG Procedure

Model: MODEL1
Residual
0.5
0.0
-0.5
-1.0
10
Product_Quality
E_Commerce
Technical_Support
Residual
0.5
0.0
-0.5
-1.0
Advertising
Product_Line
157
The SAS System
The REG Procedure

Model: MODEL1
Residual
0.5
0.0
-0.5
-1.0
Salesforce_Image
10
Competitive_Pricing
Warranty_Claims
Residual
0.5
0.0
-0.5
-1.0
Packaging
10
Order_Billing
Price_Flexibility
158
The SAS System
The REG Procedure

Model: MODEL1
Residual
0.5
0.0
-0.5
-1.0
2
Delivery_Speed
159
The SAS System
The REG Procedure

Model: MODEL1
118
118

Variable Product_Line Entered: R-Square = 0.4968 and C(p) = 245.0910
Source
DF
Sum of
Squares
Mean
Model
91.78258
91.78258
Error
116
92.97683
0.80152
114.51
<.0001
Variable
Parameter Standard
Estimate
Intercept
2.83429
0.39025
42.27913
52.75
<.0001
Product_Line
0.71430
0.06675
91.78258
114.51
<.0001
Bounds on condition number: 1, 1

Variable Salesforce_Image Entered: R-Square = 0.6207 and C(p) = 158.6490
Source
Model
Error
DF
Sum of
Squares
2 114.68223
115
70.07718
Mean
57.34111
94.10
<.0001
0.60937
Variable
Parameter Standard
Estimate
Intercept
1.00554
0.45252
3.00883
4.94
0.0282
Product_Line
0.66602
0.05873
78.35807
128.59
<.0001
Salesforce_Image
0.39922
0.06512
22.89965
37.58
<.0001
160
The SAS System
The REG Procedure

Model: MODEL1
Variable Product_Quality Entered: R-Square = 0.7226 and C(p) = 87.9129
Source
Model
Error
DF
Sum of
Squares
3 133.51525
114
51.24415
Mean
44.50508
99.01
<.0001
0.44951
Parameter Standard
Estimate
Variable
Intercept
-0.85886
0.48376
1.41687
3.15
0.0785
Product_Quality
0.35323
0.05457
18.83303
41.90
<.0001
Product_Line
0.43361
0.06192
22.04407
49.04
<.0001
Salesforce_Image
0.47859
0.05726
31.40163
69.86
<.0001

Variable Delivery_Speed Entered: R-Square = 0.8133 and C(p) = 25.1933
Source
Model
Error
DF
Sum of
Squares
4 150.27262
113
34.48679
Mean
37.56816
0.30519
123.10
<.0001
161
The SAS System
The REG Procedure

Model: MODEL1
Parameter Standard
Estimate
Variable
Intercept
-2.16527
0.43586
7.53201
24.68
<.0001
Product_Quality
0.41435
0.04572
25.07133
82.15
<.0001
Product_Line
0.18030
0.06141
2.63056
8.62
0.0040
Salesforce_Image
0.35722
0.04994
15.61284
51.16
<.0001
Delivery_Speed
0.77349
0.10439
16.75737
54.91
<.0001

Variable Competitive_Pricing Entered: R-Square = 0.8252 and C(p) = 18.7439
Source
Model
Error
DF
Sum of
Squares
5 152.46038
112
32.29903
Mean
30.49208
105.73
<.0001
0.28838
Parameter Standard
Estimate
Variable
Intercept
-1.18049
0.55439
1.30758
4.53
0.0354
Product_Quality
0.40259
0.04464
23.45213
81.32
<.0001
Product_Line
0.10408
0.06580
0.72158
2.50
0.1165
Salesforce_Image
0.37775
0.04912
17.05687
59.15
<.0001
-0.10772
0.03911
2.18776
7.59
0.0069
0.82317
0.10306
18.39758
63.80
<.0001
Competitive_Pricing
Delivery_Speed
162
The SAS System
The REG Procedure

Model: MODEL1
Variable Complaint_Resolution Entered: R-Square = 0.8326 and C(p) = 15.4469
Source
Model
Error
DF
Sum of
Squares
6 153.83189
111
30.92752
Mean
25.63865
92.02
<.0001
0.27863
Parameter Standard
Estimate
Variable
Intercept
-1.23310
0.54544
1.42403
5.11
0.0257
Product_Quality
0.40346
0.04388
23.55092
84.53
<.0001
0.18687
0.08423
1.37151
4.92
0.0285
Product_Line
0.09690
0.06476
0.62388
2.24
0.1374
Salesforce_Image
0.37706
0.04828
16.99413
60.99
<.0001
-0.09875
0.03866
1.81821
6.53
0.0120
0.56860
0.15306
3.84515
13.80
0.0003
Competitive_Pricing
Delivery_Speed

Variable E_Commerce Entered: R-Square = 0.8395 and C(p) = 12.5462
Source
Model
Error
DF
Sum of
Squares
7 155.10078
110
29.65863
Mean
22.15725
0.26962
82.18
<.0001
163
The SAS System
The REG Procedure

Model: MODEL1
Parameter Standard
Estimate
Variable
Intercept
-1.15559
0.53775
1.24511
4.62
0.0338
0.41341
0.04341
24.45090
90.69
<.0001
-0.22450
0.10349
1.26889
4.71
0.0322
0.18524
0.08286
1.34764
5.00
0.0274
Product_Line
0.10189
0.06374
0.68884
2.55
0.1128
Salesforce_Image
0.49355
0.07169
12.78029
47.40
<.0001
-0.08843
0.03832
1.43583
5.33
0.0229
0.56581
0.15057
3.80722
14.12
0.0003
Product_Quality
E_Commerce
Competitive_Pricing
Delivery_Speed

Variable Order_Billing Entered: R-Square = 0.8452 and C(p) = 10.4571
Source
Model
Error
DF
Sum of
Squares
8 156.15955
109
28.59985
Mean
19.51994
74.39
<.0001
0.26238
Variable
Intercept
Parameter Standard
Estimate
-1.07584
0.53196
1.07319
4.09
0.0456
0.42351
0.04312
25.31171
96.47
<.0001
-0.21222
0.10227
1.12986
4.31
0.0403
0.23167
0.08494
1.95184
7.44
0.0074
Product_Line
0.09034
0.06314
0.53709
2.05
0.1554
Salesforce_Image
0.48245
0.07093
12.13758
46.26
<.0001
Competitive_Pricing
-0.09625
0.03800
1.68315
6.41
0.0127
Order_Billing
-0.18042
0.08981
1.05878
4.04
0.0470
0.69398
0.16166
4.83525
18.43
<.0001
Product_Quality
E_Commerce
Delivery_Speed
164
The SAS System
The REG Procedure

Model: MODEL1
Variable Product_Line Removed: R-Square = 0.8423 and C(p) = 10.5314
Source
Model
Error
DF
Sum of
Squares
7 155.62247
110
29.13694
Mean
22.23178
83.93
<.0001
0.26488
Parameter Standard
Estimate
Variable
Intercept
-0.95841
0.52809
0.87246
3.29
0.0723
0.45294
0.03808
37.47401
141.47
<.0001
-0.20618
0.10267
1.06828
4.03
0.0471
0.24054
0.08512
2.11532
7.99
0.0056
Salesforce_Image
0.48316
0.07127
12.17394
45.96
<.0001
Competitive_Pricing
-0.11903
0.03467
3.12207
11.79
0.0008
Order_Billing
-0.19211
0.08987
1.21053
4.57
0.0347
0.77422
0.15234
6.84177
25.83
<.0001
Product_Quality
E_Commerce
Delivery_Speed

Variable Advertising Entered: R-Square = 0.8471 and C(p) = 9.1042
Source
Model
Error
DF
Sum of
Squares
8 156.50985
109
28.24956
Mean
19.56373
0.25917
75.49
<.0001
165
The SAS System
The REG Procedure

Model: MODEL1
Parameter Standard
Estimate
Variable
Intercept
-1.00608
0.52300
0.95907
3.70
0.0570
0.45207
0.03767
37.32475
144.02
<.0001
-0.20544
0.10156
1.06062
4.09
0.0455
0.24998
0.08435
2.27629
8.78
0.0037
Advertising
0.10317
0.05576
0.88738
3.42
0.0670
Salesforce_Image
0.42017
0.07828
7.46605
28.81
<.0001
Competitive_Pricing
-0.12106
0.03431
3.22589
12.45
0.0006
Order_Billing
-0.19093
0.08889
1.19564
4.61
0.0339
0.75616
0.15100
6.49902
25.08
<.0001
Product_Quality
E_Commerce
Delivery_Speed

Variable Price_Flexibility Entered: R-Square = 0.8503 and C(p) = 8.8445
Source
Model
Error
DF
Sum of
Squares
9 157.09492
108
27.66449
Mean
17.45499
68.14
<.0001
0.25615
Variable
Intercept
Parameter Standard
Estimate
-0.84673
0.53053
0.65249
2.55
0.1134
0.42041
0.04291
24.58751
95.99
<.0001
-0.20902
0.10099
1.09723
4.28
0.0409
0.23969
0.08413
2.07891
8.12
0.0053
Advertising
0.10863
0.05555
0.97963
3.82
0.0531
Salesforce_Image
0.41116
0.07805
7.10743
27.75
<.0001
Competitive_Pricing
-0.09640
0.03782
1.66443
6.50
0.0122
Order_Billing
-0.18146
0.08860
1.07453
4.19
0.0430
Product_Quality
E_Commerce
166
The SAS System
The REG Procedure

Model: MODEL1
Parameter Standard
Estimate
Variable
Price_Flexibility
-0.09758
0.06456
0.58507
2.28
0.1336
Delivery_Speed
0.86400
0.16622
6.92123
27.02
<.0001

All variables left in the model are significant at the 0.1500 level.
No other variable met the 0.1500 significance level for entry into the model.
Summary of Stepwise Selection
Variable
Step Entered
Variable
Removed
Number
Partial
Model
Vars In R-Square R-Square
C(p) F Value Pr > F
1 Product_Line
0.4968
0.4968 245.091
114.51
<.0001
2 Salesforce_Image
0.1239
0.6207 158.649
37.58
<.0001
3 Product_Quality
0.1019
0.7226 87.9129
41.90
<.0001
4 Delivery_Speed
0.0907
0.8133 25.1933
54.91
<.0001
0.0118
0.8252 18.7439
7.59
0.0069
6 Complaint_Resolution
0.0074
0.8326 15.4469
4.92
0.0285
7 E_Commerce
0.0069
0.8395 12.5462
4.71
0.0322
8 Order_Billing
0.0057
0.8452 10.4571
4.04
0.0470
0.0029
0.8423 10.5314
2.05
0.1554
10 Advertising
0.0048
0.8471
9.1042
3.42
0.0670
0.0032
0.8503
8.8445
2.28
0.1336
Product_Line
167
The SAS System
The REG Procedure

Model: MODEL1
0.5
0.0
-0.5
RStudent
1.0
RStudent
Residual
0
-1
-2
-1.0
5
0
-1
-2
Predicted Value
0.025
Predicted Value
0.075
0.125
0.175
Leverage
10
0.5
0.0
-0.5
-1.0
0.04
9
8
Cook's D
Residual
1.0
7
6
0.03
0.02
0.01
5
0.00
-2
-1
Quantile
FitMean
30
Percent
10
Predicted Value
40
80
Observation
Residual
20
Observations
118
Parameters
10
Error DF
108
MSE
0.2562
R-Square
0.8503
Adj R-Square 0.8378
1
0
10
-1
-2
0
-1.5 -0.9 -0.3 0.3 0.9 1.5
Residual
0.0 0.4 0.8
0.0 0.4 0.8
Proportion Less
120
168
The SAS System
The REG Procedure

Model: MODEL1
1.0
Residual
0.5
0.0
-0.5
-1.0
10
Product_Quality
E_Commerce
1.0
Residual
0.5
0.0
-0.5
-1.0
Advertising
Salesforce_Image
Competitive_Pricing
10
169
The SAS System
The REG Procedure

Model: MODEL1
1.0
Residual
0.5
0.0
-0.5
-1.0
Order_Billing
Price_Flexibility
Delivery_Speed
170
The SAS System
The REG Procedure

Model: MODEL1
118
118
Source
Sum of
Squares
DF
Model
13 157.83144
Error
104
26.92797
Mean
12.14088
46.89
<.0001
0.25892
Root MSE
0.50884 R-Square 0.8543
Dependent Mean
6.91610 Adj R-Sq
Coeff Var
7.35739
0.8360
Parameter Estimates
Parameter Standard
Estimate
Variable
DF
Intercept
-0.99910
0.96475
-1.04
0.3028
Product_Quality
0.40590
0.04426
9.17
<.0001
E_Commerce
-0.19514
0.10305
-1.89
0.0610
Technical_Support
0.05490
0.05588
0.98
0.3281
0.23839
0.08522
2.80
0.0061
Advertising
0.09813
0.05742
1.71
0.0904
Product_Line
0.07031
0.23616
0.30
0.7665
Salesforce_Image
0.42535
0.08292
5.13
<.0001
Competitive_Pricing
-0.08755
0.03845
-2.28
0.0248
Warranty_Claims
-0.08521
0.11932
-0.71
0.4768
Packaging
0.04982
0.03272
1.52
0.1309
Order_Billing
-0.15678
0.09138
-1.72
0.0892
Price_Flexibility
-0.04050
0.24289
-0.17
0.8679
Delivery_Speed
0.68776
0.50076
1.37
0.1726
171
The SAS System
The REG Procedure

Model: MODEL1
0.0
-0.5
RStudent
RStudent
Residual
0.5
0
-1
-2
-1.0
4
0
-1
-2
Predicted Value
0.1
Predicted Value
0.2
0.3
0.4
Leverage
10
0.5
0.0
-0.5
-1.0
0.06
8
Cook's D
Residual
1.0
4
-2
-1
Percent
10
Predicted Value
FitMean
25
20
15
-2
0
-1.5 -1 -0.5 0 0.5 1 1.5
Residual
40
80
Observation
Observations
118
Parameters
14
Error DF
104
MSE
0.2589
R-Square
0.8543
Adj R-Square 0.836
-1
Residual
10
0.02
0.00
Quantile
0.04
0.0 0.4 0.8
0.0 0.4 0.8
Proportion Less
120
172
The SAS System
The REG Procedure

Model: MODEL1
Residual
0.5
0.0
-0.5
-1.0
10
Product_Quality
E_Commerce
Technical_Support
Residual
0.5
0.0
-0.5
-1.0
Advertising
Product_Line
173
The SAS System
The REG Procedure

Model: MODEL1
Residual
0.5
0.0
-0.5
-1.0
Salesforce_Image
10
Competitive_Pricing
Warranty_Claims
Residual
0.5
0.0
-0.5
-1.0
Packaging
10
Order_Billing
Price_Flexibility
174
The SAS System
The REG Procedure

Model: MODEL1
Residual
0.5
0.0
-0.5
-1.0
2
Delivery_Speed
175
The SAS System

1
8.2
8.5
3.9
2.5
5.9
7.1
3.4
5.2
4.6
4.7
6.5
2.8
3.1
4.1
6.3
6.2
3.3
3.9
4.8
5.8
3.6
5.1
6.7
6.1
4.9
6.3
3.9
7.6
9.2
3.9
5.7
5.5
6.4
5.7
6.7
7.6
9.1
4.5
3.6
6.4
10
5.4
5.2
3.8
7.1
5.2

1
4.8
4.9
6.8
4.7
4.3
2.2
4.5
6.8
6.1
4.5
4.3
3.7
8.5
5.1
9.5
4.6
3.6
5.1
6.9
5.4
4.8
3.7
5.9
5.8
9.3
5.9
4.4
4.4
3.9
6.4
8.2
5.8
5.9
2.4
8.4
4.8
7.1
6.7
3.3
5.5
5.1
6.2
6.7
5.4
5.3
5.3
7.1
8.4
5.8
6.7
10
3.9
4.3
8.4
7.1
4.6
resu
outlier
prdd
5.1
3.7
7.41694
0.78306 0.013627
7.37405
4.5
3.5
3.5
6.71493
0.38507 0.002000
6.59340
3.6
4.7
3.3
5.17725 -0.47725 0.010983
5.31851
4.3
6.3
3.7
5.86703
0.43297 0.003671
5.89603
4.4
6.1
4.6
6.89235
0.10765 0.000308
6.90384
4.9
3.2
5.85261
0.14739 0.000564
5.83839
4.5
2.6
4.2
7.50477
0.09523 0.000345
7.50074
4.2
6.2
4.5
6.46582 -0.06582 0.000114
6.55265
4.5
6.1
4.4
8.63044 -1.03044 0.031701
8.63025
10
3.3
4.9
3.3
5.23743
5.25384
0.16257 0.000647
176
The SAS System

11
9.9
9.6
5.7
6.8
5.9
12
8.6
3.6
7.4
5.1
13
4.8
4.1
5.3
4.7
14
5.4
3.3
5.4
5.5
15
6.3
8.5
5.7
16
5.4
7.6
3.6
17
6.1
6.9
3.4
8.5
4.3
18
6.4
8.1
2.5
7.2
4.5
19
5.4
6.7
3.7
6.5
5.3
20
7.3
3.3
6.1
5.7

11
5.4
8.3
7.8
4.5
6.4
6.5
12
3.5
7.3
4.7
3.7
6.7
13
3.5
5.3
5.3
6.5
3.9
14
2.6
4.8
4.2
6.5
5.9
15
2.3
7.6
3.7
4.8
5.8
16
5.1
4.2
4.6
7.7
4.9
7.2
17
4.5
6.4
4.7
5.2
7.7
3.3
18
2.3
5.1
3.8
6.6
6.8
6.1
19
5.3
5.1
4.9
9.2
5.7
4.2
20
5.5
4.6
4.7
8.7
5.9
3.8
resu
outlier
prdd
0.43708 0.008293
9.54250
11
4.3
4.3
12
4.8
3.4
7.47739 -0.47739 0.005329
7.53194
13
4.7
5.3
5.83967 -1.03967 0.021860
5.75766
14
4.3
5.2
3.7
5.85795 -0.45795 0.003443
5.79705
15
5.7
3.8
4.4
7.23648 -0.93648 0.026135
7.30582
16
4.7
5.5
3.5
5.96208 -0.56208 0.009691
5.96847
17
3.7
2.7
3.3
6.05362
0.04638 0.000082
6.15380
18
3.5
6.09446
0.30554 0.001640
6.06735
19
3.5
4.5
3.4
5.99015 -0.59015 0.010230
6.10712
20
4.7
6.6
4.2
6.87687
6.96947
9.46292
0.42313 0.006061
177
The SAS System

21
6.3
6.7
5.2
3.9
22
8.7
9.6
4.1
6.2
7.3
23
7.6
8.2
3.6
3.9
6.2
24
6.1
4.9
4.8
25
8.3
3.4
3.3
5.5
26
7.6
5.1
5.1
6.6
6.9
27
7.1
10
4.3
7.1
6.3
28
8.6
7.9
3.9
4.3
5.8
29
5.4
6.7
3.6
5.9
4.2
30
8.7
9.4
2.5
4.8
6.1

21
5.4
6.8
8.4
6.2
22
2.9
7.7
5.5
7.7
6.1
4.4
23
5.8
4.9
5.2
7.1
24
5.1
3.9
6.4
8.2
5.1
6.8
25
3.1
4.6
5.2
9.1
4.1
1.7
26
4.4
5.4
7.8
5.9
7.2
5.2
27
2.9
5.4
4.5
3.8
6.7
3.7
28
4.4
6.9
5.8
4.7
5.2
3.6
29
3.4
4.7
4.8
7.2
5.7
5.3
30
3.2
7.3
4.6
6.3
6.3
9.2
resu
outlier
prdd
21
2.5
4.3
3.5
6.76624 -0.46624 0.010022
6.59779
22
5.2
4.6
4.9
8.66844
0.03156 0.000025
8.73725
23
4.7
6.9
4.5
7.38992
0.21008 0.001475
7.56062
24
4.5
4.9
3.2
5.85940
0.14060 0.000635
5.80977
25
4.6
5.8
3.9
6.80512
0.19488 0.001846
6.70296
26
4.9
6.3
4.5
7.50333
0.09667 0.000458
7.41277
27
3.5
7.42457 -0.32457 0.007075
7.43279
28
4.1
4.2
4.3
7.73282
0.86718 0.016845
7.91838
29
3.6
2.8
5.47467 -0.07467 0.000109
5.34967
30
4.7
4.6
4.6
8.36295
8.44059
0.33705 0.003848
178
The SAS System

31
6.1
6.9
3.4
5.7
4.4
32
7.3
3.3
3.8
5.8
33
7.4
5.1
4.8
7.7
34
8.2
7.6
3.6
5.2
5.8
35
7.9
9.9
2.8
7.2
6.9
36
6.6
8.7
3.2
8.4
6.1
37
8.4
3.8
6.7
38
6.3
8.8
3.9
3.8
5.1
39
7.7
2.2
6.3
4.5
40
5.4
6.6
3.6
5.8
4.1

31
3.3
6.4
4.7
5.2
6.4
4.4
32
3.2
4.6
4.7
8.7
5.3
4.2
33
4.5
7.2
6.9
9.6
6.4
7.4
34
5.6
6.6
5.4
4.4
6.7
6.4
35
2.6
5.8
3.5
5.4
6.2
36
2.8
7.8
3.8
4.9
7.2
4.5
37
4.5
4.7
5.9
6.7
5.1
4.2
38
4.3
4.7
4.8
5.8
7.2
39
2.4
4.7
3.4
6.2
4.7
40
4.9
4.7
4.8
7.2
6.5
3.9
resu
outlier
prdd
31
3.2
2.7
3.3
6.06541
0.03459 0.000023
6.15012
32
4.9
6.6
4.2
6.77346
0.52654 0.005892
6.68103
33
5.7
6.5
5.5
8.54671
0.45329 0.008718
8.59984
34
4.6
3.9
7.38979
0.81021 0.016267
7.59648
35
5.6
4.9
7.67111
0.22889 0.002550
7.68706
36
5.4
3.9
4.5
7.44718 -0.84718 0.019931
7.53470
37
2.7
3.6
7.41889
0.58111 0.016265
7.54854
38
4.4
3.7
2.9
6.61140 -0.31140 0.003280
6.60997
39
3.3
3.1
2.6
5.49361
0.50639 0.005866
5.45316
40
3.5
3.6
2.8
5.37100
0.02900 0.000016
5.36742
179
The SAS System

41
6.1
5.5
3.7
4.7
5.4
42
5.2
7.5
3.5
3.8
3.5
43
7.9
6.5
4.3
2.7
6.6
44
8.6
9.9
3.7
7.5
4.7
45
8.2
8.5
3.9
5.3
5.5
46
8.9
9.3
3.5
6.3
7.6
47
5.7
7.1
3.4
4.9
4.1
48
7.1
9.9
7.4
4.8
49
7.4
8.7
3.2
6.4
4.9
50
6.6
8.6
2.9
5.8
3.9

41
4.3
5.3
4.9
5.6
2.5
42
2.9
4.1
4.5
7.6
5.1
5.2
43
6.5
6.3
8.7
4.7
6.3
44
5.6
6.7
6.8
7.2
4.6
45
4.9
6.8
5.7
3.6
46
5.5
7.5
5.9
4.6
6.6
3.1
47
5.9
7.8
6.1
3.5
48
5.9
4.8
4.9
5.9
6.9
49
2.4
6.8
4.6
6.8
6.3
5.1
50
2.9
5.6
6.3
6.1
resu
outlier
prdd
41
4.5
5.9
4.3
5.93544
0.16456 0.000847
6.07048
42
5.4
3.4
5.68087 -0.48087 0.004631
5.54376
43
4.6
5.6
4.6
7.24803
0.65197 0.014238
7.52205
44
4.1
3.4
3.9
8.65307 -0.05307 0.000094
8.64311
45
4.4
5.1
3.7
7.43488
0.76512 0.007927
7.42604
46
5.2
4.1
4.6
8.95807 -0.05807 0.000114
9.19874
47
2.6
3.1
2.7
6.13230 -0.43230 0.004046
6.01484
48
3.2
4.3
3.8
8.02908 -0.92908 0.033669
8.18313
49
4.3
3.7
7.16005
0.23995 0.001004
7.14645
50
2.7
6.17132
0.42868 0.002547
6.20000
180
The SAS System

51
5.2
7.5
3.5
4.1
4.5
52
5.2
3.6
1.3
53
8.2
7.7
2.6
6.7
54
7.3
9.1
3.6
5.5
5.4
55
8.2
5.5
5.5
7.7
56
4.8
7.1
4.2
4.1
2.6
57
8.9
9.3
3.5
5.4
7.8
58
7.7
9.3
3.8
4.6
59
7.3
8.6
4.8
5.6
5.3
60
6.3
7.4
3.4
2.6

51
3.5
4.1
4.5
7.6
4.9
2.8
52
3.5
4.2
4.9
8.2
4.3
7.6
53
3.5
7.2
4.3
5.9
6.9
7.7
54
4.2
6.2
4.6
8.3
6.5
4.1
55
5.6
5.7
8.2
6.3
7.4
4.9
56
2.1
3.3
4.5
9.9
5.5
3.5
57
4.6
7.5
5.9
4.6
6.4
4.9
58
4.7
6.4
5.5
7.4
5.3
4.8
59
2.3
5.7
6.7
5.8
3.6
60
4.1
4.4
4.8
7.2
4.5
6.4
resu
outlier
prdd
51
3.4
5.4
3.4
5.85183 -0.65183 0.006640
5.84903
52
2.4
4.8
3.1
4.70315
0.49685 0.011864
4.69312
53
5.1
3.9
4.3
7.45755
0.74245 0.018545
7.61306
54
4.6
4.3
3.9
7.08154
0.21846 0.000723
7.09669
55
5.5
6.7
4.9
8.00472
0.19528 0.001637
7.98813
56
2.4
4.43876
0.36124 0.005757
4.27432
57
4.8
4.1
4.6
9.05443 -0.15443 0.000723
9.27812
58
3.6
3.2
3.4
7.37553
0.32447 0.001284
7.38507
59
4.9
3.6
3.6
7.00858
0.29142 0.002515
6.85840
60
4.2
5.6
3.7
6.34376 -0.04376 0.000024
6.39363
181
The SAS System

61
5.4
8.7
3.2
3.3
3.2
62
6.4
7.8
4.9
5.8
5.3
63
5.4
7.6
3.6
4.8
4.9
64
8.7
9.2
6.5
5.2
65
6.1
7.7
4.7
4.7
4.7
66
8.4
9.5
5.6
0.4
5.5
67
5.8
6.7
3.2
3.4
5.5
68
8.4
9.7
5.5
7.1
69
7.6
8.2
3.6
8.9
5.2
70
8.4
3.8
8.6
4.9

61
3.1
6.1
2.9
5.6
4.3
62
5.2
5.3
7.1
7.9
5.7
63
3.4
4.2
4.6
7.7
6.1
5.1
64
5.2
6.5
6.2
7.3
6.8
8.6
65
5.2
5.2
7.7
5.9
5.4
66
5.6
6.9
6.6
7.6
3.8
4.4
67
2.3
6.3
4.5
5.4
6.5
68
3.4
7.5
6.1
6.7
6.9
5.2
69
4.5
4.9
7.8
4.3
70
3.2
4.7
5.9
6.7
7.9
6.6
resu
outlier
prdd
61
3.1
2.9
2.5
5.44203 -0.04203 0.000337
5.23224
62
4.3
4.9
3.9
7.58560 -1.18560 0.016151
7.58627
63
3.1
5.5
3.5
6.14820 -0.74820 0.009497
6.15900
64
5.1
4.6
4.2
8.07436
0.62564 0.013114
8.07306
65
4.7
3.7
7.29872 -1.19872 0.013704
7.26038
66
5.6
4.5
4.4
8.07894
0.32106 0.006255
8.13518
67
3.8
2.6
3.1
6.05184 -0.25184 0.002383
6.03346
68
3.7
3.4
4.1
8.53974 -0.13974 0.001233
8.59911
69
4.5
6.9
4.5
7.15872
0.44128 0.011137
7.13950
70
3.6
7.33461
0.66539 0.012473
7.17864
182
The SAS System

71
8.7
9.2
5.9
6.4
72
5.8
7.3
3.6
4.5
4.1
73
6.4
4.1
5.3
4.2
74
6.4
8.1
2.5
3.2
3.9
75
7.2
4.3
4.1
4.2
76
8.6
7.9
3.9
4.1
6.6
77
5.8
7.3
3.6
8.5
78
8.6
3.6
7.5
6.1
79
6.6
3.8
5.1
6.3
80
7.6
2.5
5.1

71
4.9
6.5
6.2
7.3
6.7
8.9
72
5.4
5.2
6.1
5.4
3.7
73
4.8
5.7
4.9
74
4.1
5.1
3.8
6.6
5.4
6.2
75
3.9
3.4
4.7
10
5.5
3.6
76
4.9
6.9
5.8
4.7
6.7
77
3.6
5.2
6.1
7.3
2.9
78
2.9
7.3
4.7
3.7
7.3
5.2
79
3.2
5.3
6.6
8.2
6.4
2.9
80
3.2
7.1
4.2
5.8
5.4
6.2
resu
outlier
prdd
71
4.2
4.6
4.2
8.35932
0.34068 0.004010
8.46132
72
2.8
3.3
2.9
6.42098 -0.62098 0.008429
6.42173
73
3.3
3.9
3.1
6.63756 -0.23756 0.000835
6.59463
74
2.6
3.5
5.92605
0.47395 0.005466
6.06831
75
3.2
4.1
2.5
4.89068
0.10932 0.000446
4.81837
76
4.6
4.2
4.3
7.95455
0.64545 0.007041
8.15507
77
3.3
3.3
2.9
6.38643 -0.58643 0.009621
6.16074
78
3.4
7.58786 -0.58786 0.006540
7.59461
79
4.3
4.1
3.3
6.78819 -0.78819 0.031972
6.52477
80
3.6
3.8
4.2
7.16506
7.41916
0.83494 0.021987
183
The SAS System

81
7.9
9.4
4.1
5.6
82
4.8
8.3
2.8
2.4
3.1
83
6.4
7.6
3.6
4.5
4.8
84
7.9
9.9
2.8
6.1
5.8
85
7.4
9.1
3.8
4.9
5.1
86
9.9
4.2
1.2
4.1
87
6.6
3.8
4.7
88
7.4
9.1
3.7
3.5
4.7
89
7.6
5.1
5.1
4.4
6.2
90
7.3
8.9
4.3
6.5
5.7

81
3.4
7.8
4.7
7.6
6.5
82
5.7
2.5
5.2
4.8
4.2
83
2.2
4.6
7.4
6.4
5.3
84
1.5
5.8
3.5
5.4
5.9
6.8
85
3.1
7.5
4.5
7.3
5.7
5.2
86
3.2
5.4
4.5
3.8
4.9
6.2
87
4.5
5.3
6.6
8.2
5.8
3.5
88
4.1
6.3
5.4
7.3
5.9
6.5
89
5.8
5.4
7.8
5.9
5.4
3.9
90
4.3
5.1
6.9
8.2
7.1
3.8
resu
outlier
prdd
81
5.1
3.7
4.4
7.68286
0.21714 0.001094
7.71828
82
1.8
2.5
2.1
4.97851 -0.17851 0.007289
4.85859
83
4.4
5.8
3.9
6.44218 -0.04218 0.000043
6.26901
84
4.9
7.49550
0.40450 0.005408
7.52294
85
4.5
3.4
4.2
7.26888
0.13112 0.000381
7.36310
86
4.1
3.5
6.95908
0.04092 0.000128
7.01178
87
4.6
4.1
3.3
6.43362 -0.43362 0.005521
6.18960
88
3.7
3.3
7.21356
0.18644 0.000522
7.17733
89
5.1
6.3
4.5
7.30899
0.29101 0.003786
7.31974
90
5.9
4.2
8.13046 -0.83046 0.019561
7.93761
184
The SAS System

91
6.3
6.2
3.3
3.5
5.4
92
7.2
4.3
3.7
3.8
93
5.2
3.6
6.7
4.4
94
6.1
5.5
3.7
7.4
5.7
95
5.4
6.7
3.7
4.9
96
7.3
8.2
3.6
4.3
97
6.6
8.6
2.9
4.5
98
6.3
6.7
4.5
4.3
99
5.4
3.3
4.9
5.6
100
7.4
9.7
2.6
6.2
5.8

91
3.6
5.1
6.9
4.8
4.7
92
3.6
3.4
4.7
10
4.5
2.9
93
4.1
4.2
4.9
8.2
6.4
94
4.5
5.3
4.9
7.6
95
5.1
5.1
4.9
9.2
6.5
5.6
96
5.8
5.2
5.6
6.2
97
2.8
5.6
6.3
6.1
5.1
98
4.2
5.4
6.8
8.4
6.1
99
4.8
4.2
5.5
5.3
100
2.1
5.6
3.3
5.2
6.7
8.4
resu
outlier
prdd
91
6.3
3.7
6.00200
0.29800 0.001747
6.05140
92
4.1
2.5
4.82008
0.17992 0.001072
4.75330
93
3.7
4.8
3.1
4.89270
0.30730 0.001808
4.82012
94
4.3
5.9
4.3
6.19528 -0.09528 0.000315
6.34519
95
3.7
4.5
3.4
5.88980 -0.48980 0.004595
5.93492
96
2.8
7.07952
0.22048 0.001496
7.05873
97
6.08497
0.51503 0.003361
5.99365
98
3.8
4.3
3.5
6.66241 -0.36241 0.002290
6.47753
99
3.3
5.2
3.7
5.97783 -0.57783 0.005925
6.14290
100
4.5
4.7
3.8
7.26024
7.26725
0.13976 0.000593
185
The SAS System

101
8.6
9.9
3.7
4.8
5.3
102
6.3
6.3
5.1
5.4
4.7
103
8.7
9.9
3.7
7.3
4.2
104
7.6
2.5
6.5
6.3
105
7.9
9.4
4.1
5.2
6.4
106
9.8
9.6
5.7
6.6
6.7
107
8.9
9.3
5.1
5.5
5.8
108
6.8
9.7
2.8
4.4
5.1
109
7.4
9.1
3.8
3.4
7.1
110
4.7
6.5
2.8
0.6
5.2

101
4.6
6.7
6.8
6.7
102
5.5
4.1
6.6
8.4
5.7
2.4
103
6.1
6.7
6.8
6.4
5.2
104
3.8
7.1
4.2
5.8
6.9
5.5
105
4.8
7.8
4.7
7.6
5.8
6.5
106
5.1
8.2
7.8
4.5
6.6
5.6
107
5.6
6.6
6.3
7.4
6.3
5.7
108
3.8
5.7
4.7
4.8
5.8
6.3
109
7.5
4.5
7.3
4.9
5.1
110
2.5
4.3
3.7
8.5
4.3
4.8
resu
outlier
prdd
101
3.4
3.9
8.73647 -0.13647 0.000667
8.61067
102
2.8
5.1
3.4
6.10246
0.19754 0.001162
6.20636
103
4.3
3.4
3.9
8.60847
0.09153 0.000472
8.62870
104
4.4
3.8
4.2
7.13982
0.86018 0.013796
7.33831
105
4.7
3.7
4.4
7.91904 -0.01904 0.000008
8.14971
106
4.6
4.3
9.50887
0.29113 0.003110
9.57684
107
4.4
4.6
4.3
8.20594
0.69406 0.007806
8.33897
108
4.7
4.1
3.6
7.61177 -0.81177 0.012010
7.59433
109
3.4
4.2
7.52419 -0.12419 0.000630
7.57572
110
4.3
4.7
3.3
5.02787 -0.32787 0.003735
5.02054
186
The SAS System

111
5.8
3.6
6.9
6.6
112
7.1
8.7
3.7
5.6
113
5.5
6.4
4.5
2.5
5.8
114
5.4
6.7
3.6
0.5
3.2
115
5.4
5.2
3.8
5.5
4.7
116
7.9
5.9
3.3
7.8
117
8.6
9.7
7.9
6.3
118
8.6
9.7
5.6
5.9

111
5.1
5.9
5.8
9.3
7.1
3.4
112
4.2
7.4
4.8
3.8
5.4
3.6
113
5.7
5.7
8.4
4.7
114
3.3
4.7
4.8
7.2
4.3
115
3.3
4.3
8.4
6.1
3.6
116
3.3
5.9
6.2
8.4
5.2
6.6
117
5.3
7.6
6.1
6.8
6.6
5.2
118
5.3
7.6
6.1
6.8
6.9
1.2
resu
outlier
prdd
111
5.9
6.1
4.6
6.77654
0.22346 0.002088
6.72898
112
5.5
3.5
4.2
7.43194 -0.33194 0.003818
7.55509
113
5.8
4.4
6.63828 -1.13828 0.027465
6.73554
114
2.9
3.6
2.8
5.15138
0.24862 0.001636
5.08179
115
4.3
4.9
3.3
4.98601
0.41399 0.002786
4.86653
116
7.5
5.4
7.63961
0.26039 0.003032
7.65138
117
4.4
3.5
4.2
8.55385
0.04615 0.000057
8.70543
118
4.3
3.5
4.2
8.17789
0.42211 0.009415
8.27463
187

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The SAS System

08:51 Monday, December 17, 2012

The REG Procedure

Number of Observations Used

Corrected Total 117 184.75941

0.50884 R-Square 0.8543

6.91610 Adj R-Sq

The SAS System

08:51 Monday, December 17, 2012

The REG Procedure

1st Order Autocorrelation -0.005

The SAS System

08:51 Monday, December 17, 2012

The REG Procedure

0.0 0.4 0.8

0.0 0.4 0.8

The SAS System

08:51 Monday, December 17, 2012

The REG Procedure

The SAS System

08:51 Monday, December 17, 2012

The REG Procedure

The SAS System

08:51 Monday, December 17, 2012

The SAS System

08:51 Monday, December 17, 2012

The REG Procedure

Number of Observations Used

Stepwise Selection: Step 1

Corrected Total 117 184.75941

Bounds on condition number: 1, 1

Corrected Total 117 184.75941

The SAS System

08:51 Monday, December 17, 2012

The REG Procedure

Corrected Total 117 184.75941

Bounds on condition number: 1.5342, 12.371

Corrected Total 117 184.75941

The SAS System

08:51 Monday, December 17, 2012

The REG Procedure

Bounds on condition number: 2.223, 26.99

Corrected Total 117 184.75941

Bounds on condition number: 2.7007, 44.006

The SAS System

08:51 Monday, December 17, 2012

The REG Procedure

Corrected Total 117 184.75941

Bounds on condition number: 4.1335, 88.098

Corrected Total 117 184.75941

The SAS System

08:51 Monday, December 17, 2012

The REG Procedure

Bounds on condition number: 4.1338, 132.28

Corrected Total 117 184.75941

The SAS System

08:51 Monday, December 17, 2012

The REG Procedure

Corrected Total 117 184.75941

Bounds on condition number: 4.3071, 130.99

Corrected Total 117 184.75941

The SAS System

08:51 Monday, December 17, 2012