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Toronto Transit Commission

CONTRACT A29-1

Section 01 5719
ENVIRONMENTAL CONTROLS
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DESCRIPTION

1.1

This Section covers Work for protection of the environment during construction, Site
preparation and demolition Work.

1.2

Provisions of this Section are in addition to requirements of other Sections of the Contract
Documents.

DEFINITIONS

2.1

Alert Level: Monitored level specific for each individual environmental aspect at which
environmental contingency measures must be implemented.

2.2

Corrective Action: Action to eliminate the cause of a detected nonconformity.

2.3

Complaints Protocol: Jurisdiction specific (e.g. The City of Toronto) procedures to be


followed if a complaint is received from either the public or an affected third party (Refer to
Attachment 6).

2.4

Comprehensive Environmental Controls and Methods Program (CECMP): Contractor's


specific approach to address environmental controls at each construction Site. The
Contractor's and its Subcontractor's management system shall be used to develop and
implement all environmental aspects.

2.5

Environment: Surroundings in which the Contractor and its Subcontractors operate,


including air, water, land, natural resources, flora, fauna, humans and their interrelation.

2.6

Environmental Aspect: An element of the Contractor's activities, Products or services that


can interact with the environment.

2. 7

Environmental Inspection Log (ElL): Daily environmental reporting form prepared for each
construction Site (Refer to Attachment 1).

2.8

Environmental Performance:
The measurable results of the Contractor's and its
Subcontractors' management of its environmental aspects.

2.9

Environmental Objectives: Toronto York Spadina Subway Extension Project's overall


environmental goals consistent with the approved environmental assessments and those
referenced in the subsequent Articles of this Section.

2.10

Environmental Target: Detailed performance requirements applicable to this Contract as


described in subsequent Articles, as shown on Drawings and in applicable Appendices.

2.11

Incident Follow-Up Report Form: Form to be used to report all environmental incidents
occurring at any Site (Refer to Attachment 3).

2.12

Noise Monitoring Report Form: Form to be sued to report all noise monitoring records
throughout construction for each Site (Refer to Attachment 4).

2.13

Preventive Action: Action to eliminate the cause of potential non-conformity.

Section 01 57 19
ENVIRONMENTAL CONTROLS
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Toronto Transit Commission


CONTRACT A29-1

2.14

Proactive Mitigation: Means, methods and procedures instituted by the Contractor to


implement the environmental aspects of the CECMP.

2.15

Procedure: Specified way to carry out an activity or process.

2.16

Record:
Document(s) stating results achieved or providing evidence of activities
performed. These will include, but are not limited to, the Ell (Refer to Attachment 1 ), the
Weekly Summary Report (Refer to Attachment 2), the Incident Follow-up Report (Refer to
Attachment 3), Construction Noise Monitoring Form (Refer to Attachment 4) and the
Construction Vibration Monitoring form (Refer to Attachment 5).

2.17

Thermal Effects Monitoring Form: Reporting form for thermal effects monitoring of
dewatering effluent and the discharge effects at creek outfalls (Refer to Attachment 8).

2.18

Trigger Level: Monitored level at which proactive mitigation specific to each environmental
aspect must be initiated and reported on in the Ell.

2.19

Vibration Monitoring Form: Reporting form for ongoing construction vibration monitoring
results at each Site to support Ell and Weekly Summary Report(s) (Refer to Attachment 5).

2.20

Weekly Summary Report: Reporting form to be used to summarize issues identified in the
daily Ell and report on status of remedies or corrective actions taken (Refer to
Attachment 2).

CONTRACTOR'S RESPONSIBILITIES

3.1

The Contract Documents detail the minimum environmental protection requirements,


specifications, monitoring, reporting, materials and construction staging that the Contractor
shall install and implement. The Contractor may, at its own expense, recommend the
implementation of other or additional measures to suit the Contractor's selected means and
methods in accordance with all regulatory permits and requirements. Proposed alternative
measures shall be provided to the Commission's Representative prior to commencing any
Work and be submitted in accordance with Section 01 33 00.

3.2

The Contractor shall install, implement and maintain in good working order, all
environmental controls and monitoring as set out in the Contract Documents, together with
any additional monitoring deemed necessary in order to perform the Work with Contractor's
selected means and methods.

SUBMITTALS

4.1

Unless noted otherwise, within thirty (30) calendar days of date of Notice to Proceed and as
agreed to by the Commission's Representative, submit a Comprehensive Environmental
Controls and Methods Program (CECMP) to the Commission's Representative for all
disciplines identified in this Section covering the first ninety (90) days of the Work, or as
required to confirm or establish any baseline monitoring requirements as detailed in the
Contract Documents. The Contractor shall make appropriate amendments to the plans as
requested by the Commission's Representative.

Toronto Transit Commission


CONTRACT A29-1

Section 01 57 19
ENVIRONMENTAL CONTROLS
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4.2

Within sixty (60) calendar days of date of Notice to Proceed submit for the Commission's
Representative's review a set of CECMPs for all disciplines identified in this Section
covering the entire schedule of the Work for each construction Site. The Contractor shall
make appropriate changes to the plans as requested by the Commission's Representative
and issue.

CONTRACTOR'S COMPREHENSIVE ENVIRONMENTAL CONTROLS AND METHODS


PROGRAM {CECPM)

5.1

The Contractor shall provide a CECMP comprising Site specific environmental controls and
methods, monitoring, testing implementation and record keeping as applicable to the
environmental aspect of the Work for each construction Site in a manner generally
consistent with the IS014001 :2004 Environmental Management Systems. The CECPM
shall address all phases of the Work, including temporary works design and construction,
materials procurement and construction.

5.2

The CECMP shall establish, document, implement, maintain and continually improve the
CECMP in accordance with the requirements of these Contract Documents, all applicable
regulations and requirements, and the conditions of all permits associated with this Work
and determine how it will fulfill tt)ese requirements.

5.3

At a minimum the Contractor's CECMP shall include the following categories describing the
Contractor's commitment to and procedures covering:

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General Requirements:
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Control of the Comprehensive Environmental Controls and Methods Program .

Project Environmental Commitment:


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The environmental philosophy to be followed on the Work and provide direction to


action in order to avoid delays in identifying and addressing environmental impacts
arising from the Work .
The applicable mitigation measures and follow-up requirements during the Work .
The contingency and response procedures related to the discovery of unexpected
Site conditions .
The roles and responsibilities for the Contractor and Subcontractor(s), including Work
accountability and institution of reporting protocols with respect to environmental
aspects .
Implement an Environmental Awareness Training Program (EATP} to ensure that all
on-Site personnel understand the importance of environmental protection, the causes
of environmental damage, proper environmental protection practices and the
Contractor and Subcontractor( s) obligations to ensure that the environment is
protected .
Implement an adaptive monitoring and management program to verify that all
environmental protection measures required in this Section are being properly
implemented and maintained and are effective .
Collection and maintenance of records are maintained to monitor the effectiveness of
environmental controls.

Section 01 5719
ENVIRONMENTAL CONTROLS
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Planning:
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Identify the environmental impacts of the construction activities to be carried out.


Identify specific mitigation measures necessary to prevent adverse environmental
impact resulting from construction activities where these are not specifically indicated
in the above listed environmental objectives.

Environmental Aspects:
.1

Work methods, environmental targets, prov1s1on and control of monitoring and


measuring, proactive mitigation and contingency plans for each of the following
disciplines as detailed in subsequent Articles:

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5.4

Toronto Transit Commission


CONTRACT A29-1

Air Quality and Dust Control.


Noise Control.
Vibration Control .
Erosion and Sediment Control.
Surface Water Runoff Management.
Aquatic Habitat Management including Thermal Monitoring of downstream
discharge to stormsewers.
Terrestrial Habitat Monitoring .
Spill Prevention and Response.

Legal and Other Requirements: The Contractor shall be fully familiar and implement plans
and programs which comply with all applicable environmental acts, regulations and
municipal by-laws for environmental requirements amended from time to time which
include, but not limited to:

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Federal Legislation:
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Ontario Legislation:

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Canadian Environmental Protection Act (CEPA) .


Transportation of Dangerous Goods Act (TOGA) .
Fisheries Act.
Migratory Birds Convention Act (MBCA) and its implementing Regulations
Respecting the Protection of Migratory Birds.

Environmental Protection Act (EPA).


Ontario Water Resources Act (OWRA).
Dangerous Goods Transportation Act (DGTA).
Technical Standards and Safety Act (TSSA).
Occupational Health and Safety Act (OHSA).

MOE policies, standards and guidelines relating to the handling and disposal of
excess soil:

.1

"Records of Site Condition" (Ontario Regulation 153/04 as amended by O.Reg

.2

"General - Waste Management" (R.R.o 1990 O.Reg 347, as amended by


O.Reg. 337/09).

155/09).

Toronto Transit Commission


CONTRACT A29-1

Section 01 57 19
ENVIRONMENTAL CONTROLS

Page 5
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Ministry of Transportation Ontario {MTO), MTO Drainage Management Manual,


{DMM), {1997) .
Ontario Regulations, standards and guidelines pertaining to waste, effluent
monitoring, erosion and sediment control, air, polychlorinated biphenyls {PCBs),
spills, 3 R regulations {Reduce, Reuse, Recycle) and any other regulations affecting
the environment.
Ontario Provincial standards where specifically identified in the Contract Document.
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Ontario Provincial Standard Specification {OPSS).


Ontario Provincial Standard Drawing (OPSD).

Municipal by-laws pertaining to sewer use, sediment and erosion control, noise and
vibration, and any other environmental requirements from the applicable jurisdiction
depending on the location of the construction component activities .
Toronto and Region Conservation Authority (TRCA), "Regulation of Development,
Interference with Wetlands and Alterations to Shorelines and Watercourses" {Ontario
Regulation 166/06).
Greater Golden Horseshoe Area Conservation Authorities "Erosion and Sediment
Control Guidelines for Urban Construction," December 2006 .
The Contractor shall identify any additional regulations or requirements that must be
met.

Execution, Implementation and Operation:


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Guidance on Sampling and Analytical Methods for use at Contaminated Sites in


Ontario, Dec 1996.
Guideline for Implementing Spill Prevention and Contingency Plan Regulatory
Requirements {O.Reg. 224/07).

Establish baseline, conditions trigger and alert levels and approach for each
environmental aspect.
Establish and implement program for each environmental aspect.
Establish and implement reporting and communication protocols using reporting tools
appended herein .

Resources, Roles, Responsibility and Authority:


.1
.2

Define Contractor's responsibilities and management commitment for environmental


aspects .
Identify personnel and authorities for all Work associated with environmental aspects .
.1

.2

The Contractor shall ensure the availability of resources essential to establish,


implement, maintain and improve the CECMP. Resources include human
resources and specialized skills organization infrastructure, technology and
financial resources .
The Contractor shall employ a full time qualified "Environmental Manager" to be
responsible for the monitoring, data collection, inspections, and reporting of
compliance with all Contract Environmental requirements and permit conditions.
The Contractor shall implement and operate the CECMP and ensure the
availability of resources essential to establish, implement, maintain and improve
the CECMP.

Section 01 57 19
ENVIRONMENTAL CONTROLS
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Contact information for the Environmental Manager shall be provided, including


business phone, after hours phone, fax, email and mailing address .
All plans, monitoring programs and reports shall be reviewed, stamped and
sealed by a Professional Engineer or Professional Geoscientist licensed in the
Province of Ontario .
The Environmental Manager shall assess the effectiveness of Project
environmental protection measures to ensure that:
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Environmental protection measures are adequate for need and


functioning as intended .
All required monitoring and testing equipment is checked regularly and is
in working order. All failed devices are replaced within twenty-four (24) to
forty-eight ( 48) hours, depending on individual monitoring requirements .
Deficiencies are corrected immediately.
All daily, weekly, and monthly records, logs, and reports are established,
reported, and maintained on Site .
Monitoring reports are prepared and submitted in accordance with
Section 01 33 00 .

The Environmental Manager shall have the following qualifications:


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Toronto Transit Commission


CONTRACT A29-1

A degree or diploma from a recognized university or college in a natural


or physical science with specialization in fisheries biology, aquatic
biology, ecology, or another related discipline, and
Minimum of five (5) years related work experience, and
Minimum of three (3) years experience in monitoring construction
activities in and around fish habitat, and
The Contractor shall define, document and communicate roles,
responsibilities and authorities in order to facilitate effective management
of environmental aspects in the CECMP .

The Contractor shall retain air, water, noise and vibration monitoring
professionals to establish and conduct baseline and monitoring requirements,
as well as reporting for construction noise and vibration in accordance with the
applicable City construction noise by-laws and construction vibration by-laws.
The noise monitoring professional must demonstrate that he/she has a current
certificate of competency in environmental acoustics technology issued by an
accredited program of an Ontario Community College, or other approved
consulting agency, or is otherwise suitably qualified and acceptable to the
Commission's Representative. The Contractor shall demonstrate that the air
quality monitoring professional has a competency in air quality monitoring and
reporting .
The Contractor shall retain a qualified avian biologist to assess the potential for
and development of mitigation plan(s) if nesting birds are found on the Site(s) in
accordance with the Migratory Bird Convention Act.

Toronto Transit Commission


CONTRACT A29-1

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Section 01 57 19
ENVIRONMENTAL CONTROLS
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Communication including a Rapid Response Protocol as follows:


.1

Immediate environmental concerns with respect to construction activities or


associated with Site activities are identified:
.1
.2

.3

The Contractor's Environmental Manager shall immediately report the


incident directly to the Contractor and the Commission's Representative .
The Commission's Representative shall immediately contact the relevant
stakeholder agencies, per Section 5.35 or the Spill Response
Contingency Plan as applicable, in Section 18.
The Contractor's Environmental Manager shall work with the Contractor
to ensure the cause of the incident is quickly addressed and a plan is
developed to prevent a re-occurrence (i.e. mitigative measure
implemented). Mitigative measures shall include, but not be limited to,
the following:
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Changes to Work protocols that led to the incident.


Further training of personnel.
Implementation of additional engineering controls; and
Increased frequency of monitoring and ongoing maintenance.

The Contractor's Environmental Manager shall verify whether proper


procedures had been followed prior to the incident.
The Contractor's Environmental Manager shall record the incident on an
Ell, attach a description of the mitigation measures program that will be
implemented in response to the incident, and submit the Ell and
mitigative measures plan directly to the Commission's Representative .
The Contractor's Environmental Manager shall also submit an Incident
Follow-up Summary report to the Commission's Representative, verifying
that the proposed mitigation measures program was implemented
successfully and noting the condition of the identified area of
environmental concern. If the issue is not resolved in a reasonable period
of time, per the mitigation measures program developed, the
Commission's Representative shall take further action to ensure
mitigation measures are implemented as required .
The Commission's Representative will liaise with affected stakeholder
agencies throughout the incident resolution, as required, to ensure that all
relevant mitigation measures requested by said agencies, to the greatest
extent practicable, are implemented .

The Contractor must ensure that brief daily discussions are held with its
Environmental Manager to address any shortfalls identified during the
implemented monitoring programs. A daily review of any identified potential
concerns will allow the implementation of mitigative measures before any
negative environmental impacts result.
To update the Commission's Representative of the ongoing status of the
monitoring program on a regular frequency .
In the event that a dust, noise, vibration or other exceedance is detected .
To respond to complaints if they are received.

Section 01 5719
ENVIRONMENTAL CONTROLS
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CONTRACT A29-1

Establish and Implement Documentation and Procedures for the Control of


Documents .
Establish and implement Operational Controls .

Measuring, Analysis and Improvement:


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Evaluation of compliance .
Continued improvement.
Nonconformity, corrective action(s).
Preventive action(s).

5.5

The CECMP shall include a Site plan for each construction Site indicating locations of all
construction facilities, wet and dry storage areas, trailers, environmental controls equipment
and facilities, waste materials storage, erosion and sediment control areas, including wheel
wash, mud mats and all other elements of the Site.

5.6

The Contractor shall establish a co-ordinated monitoring and reporting program that
provides daily, weekly and monthly reporting as required for the various disciplines defined
in this Section. This program shall manage the individual inspection and reporting
requirements of each component plan, together with electronic and paper monitoring
reports. A copy of all reports shall be maintained on Site(s) and be maintained and
available for immediate inspection by the Commission's Representative and any
enforcement agency representative. Provide a copy of these reports to the Commission's
Representative.

5. 7

The condition of all environmental controls shall be reported on the daily Environmental
Inspection Log (Ell) (Refer to Attachment 1) of each Site, the Weekly Summary Report
(Refer to Attachment 2) and the Incident Follow-up Report (Refer to Attachment 3). A
sample copy of each form is appended to this Section.

5.8

Monitoring and reporting documentation shall also be maintained electronically and shall be
provided to the Commission's Representative on CD/DVD in a format to be mutually agreed
upon.

5.9

The Contractor shall maintain a record of any enforcement actions (Refer to Attachment 3)
that occur on-Site including, but not limited to, any citation(s), requirements to correct and
any follow-up reports from the enforcement agency. The Contractor shall report all
enforcement actions immediately to the Commission's Representative and make available
a copy of complaints and notices received from the enforcement agency. The Contractor
shall make available any records of remedial action taken by the Contractor of any
violations associated with all permits obtained by the Commission for this Work.

5.10

The Contractor shall prepare all monitoring and implementation programs, schedules, site
plans, photo logs and drawings of affected areas. Plan elements, baseline, trigger and
alarm levels, and frequencies are described in subsequent Articles.

Toronto Transit Commission


CONTRACT A29-1

Section 01 57 19
ENVIRONMENTAL CONTROLS
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The Contractor shall develop and include in the CECMP and implement an Environmental
Awareness and Training Plan (EATP).

5.11

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The EATP will include the following training components:


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Decontamination Procedures.
Materials Handling Procedures .
Spill and Fire Response/Emergency and Response Protocols .
Discovery of Unexpected Site Conditions (i.e. dewatering, soil contaminations, etc.).
Erosion and Sediment Control Measure Awareness .
Dust Prevention and Control.
Noise Prevention Awareness .
Communications Protocols.

5.12

The Contractor is responsible for administering the EATP to all on-Site personnel and must
ensure that Subcontractor(s), hired consultants and all other individuals in Project Work
areas receive training prior to entering the Site. The EATP must provide for a once per
year update training for all personnel. All new personnel must be trained prior to entering
the Site and receive up-date training annually thereafter.

5.13

The Contractor shall submit five copies of the ETAP to the Commission's Representative
prior to the initial training. The Contractor shall make any revisions requested by the
Commission's Representative.

5.14

The Contractors' Communications Protocols shall reflect procedures set forth in the TYSSE
Complaints Protocol as outlined in the Toronto-York Spadina Subway Extension,
Downsview Station to Steeles Avenue Environmental, Complaints Protocol, dated February
2008 (Refer to Attachment 6).

PRODUCTS AND EQUIPMENT

6.1

The Contractor shall provide all noise and vibration, air quality, water quality, sampling and
testing equipment, materials, and recording devices necessary to conduct all required
monitoring, testing and reporting for the environmental monitoring for the duration of
construction at each Site.

6.2

The Contractor shall provide on Site all materials necessary to implement all environmental
controls, including contingency measures specified in the Contractor's Environmental
Controls and Methods Program.

6.3

The Contractor shall obtain the services of off-Site testing laboratories and shall provide the
necessary test results associated with the various monitoring plans.

MONITORING/AUDITING BY COMMISSION'S REPRESENTATIVE

7.1

The Commission's Representative will monitor/audit Contractor compliance with all


environmental requirements in accordance with Section 01 40 00.

Section 01 57 19
ENVIRONMENTAL CONTROLS
Page 10

Toronto Transit Commission


CONTRACT A29-1

DUST AND AIR QUALITY CONTROL DURING DEMOLITION AND CONSTRUCTION

8.1

The Contractor shall prepare and submit for approval a plan for dust and air quality
monitoring. The plan shall include a Site plan showing:
.1

The pre-construction and construction monitoring locations of sensitive receptors {e.g. in


the public right-of-way adjacent or ajdacent to or across the street from each construction
Site of this Contract) including: on the York University Campus - at mulitple locations within
the Harry W. Arthur Common area at York University and including the Harry Sherman
Crowe Co-op and based on the locations and extents of the construction area{ s ).

.2

The locations of construction Site{ s) sources of total dust, Total Suspended Particulates
{TSP), Particulate Matter of 2.5 microns or smaller {PM2.5), crystalline silica and other
contaminants as applicable within the construction Sites .

.3

The locations of major excavations and soil stock piles .

.4

Location of on-Site roads to be utilized during construction.


paved or unpaved .

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Location of Site entrances and exits, including location of wheel wash facilities .

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Location of truck staging area{s) .

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Location of areas of special concern (on-Site and off-Site) such as fresh air intakes, air
conditioners and windows of adjacent buildings and residences.

Indicate if roads are to be

8.2

A description of the monitoring Jocation{s), monitoring methods and equipment, approach,


provision of power to the monitors, sample handling procedures, and data collection
frequency for Total Suspended Particulates (TSP) and Particulate Matter Jess than 2.5
microns in diameter {PM 2.5 ), crystalline silica, other contaminants as applicable to the
demolition and any materials stored on-Site.

8.3

The results of the monitoring shall be compared to relevant guidelines including, but not
limited to, their respective standards, guidelines, and time weighted average exposure
value {TWAEV) as indicated in 0. Reg. 419/05 Schedule 3 and OHSA Regulation 833, or
as directed by the Commission's Representative.

8.4

A listing of standard operating procedures {SOPs) for standard techniques in accordance


with best practices for the reduction of air emission from construction and demolition
activities within the construction industry. One {1) SOP is required for each mitigation
technique and shall be included as an appendix to the plan.

8.5

A preliminary schedule for pre-construction, construction, and post-construction monitoring,


including expected work day durations and identification of major construction activities that
are expected to generate airborne contaminants.

Toronto Transit Commission


CONTRACT A29-1

Section 01 5719
ENVIRONMENTAL CONTROLS
Page 11

8.6

During progress of the Work, implement the approved plan, monitoring, reporting, complaint
response and contingency program to the satisfaction of the Commission's Representative.

8. 7

The Contractor shall provide/complete air monitoring of crystalline silica, airborne


particulate and weather during pre-construction and construction.

8.8

A minimum of one (1) air monitoring locations shall be utilized at each discrete area of the
overall construction Site.

8.9

A minimum of two (2) full weeks of pre-construction monitoring shall be completed.

8.10

Air monitoring shall occur during construction and shall match the Contractor's Work
schedule in terms of days per week and hours per day.

8.11

Continuous sampling methods shall be utilized for monitoring TSP, PM10 and PM2.5.
Acceptable continuous monitoring methods include the following:
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Tapered element oscillating microbalance (TEOM) .

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Portable laser photometers with internal data loggers, with weatherproof environmental
enclosure .

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Portable aerosol monitors with detectors using Turnkey laser nephelometer.

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Portable programmable mass flow controlled PM reference samplers .

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Others as approved by the Commission's Representative.

8.12

8.13

Acceptable manufacturers for the above instrumentation are:

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TSI.

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BGI.

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Thermo Scientific.

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Met One Instruments.

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Others as approved by the Commission's Representative.


Continuous monitors shall be set up to alert the Environmental Manager in the event that
any of the limits are exceeded. On the detection of an exceedance, the Commission's
Representative shall be notified verbally as soon as possible and followed by notification in
writing within two (2) days, including the time of occurrence, duration of the exceedance,
magnitude of the exceedance, mitigation measures taken, wind speed and wind direction at
the time of the exceedance. To start, the instantaneous alert level shall be equal to the
twenty-four (24) averaging time values. After two (2) months of construction, the Contractor
may propose to reduce the instantaneous alert level to a value higher than the twenty-four
(24) hour averaging time value based on the data collected.

Section 01 57 19
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Toronto Transit Commission


CONTRACT A29-1

8.14

Data from the continuous monitors shall be logged with a time resolution of minimum one
{1) minute. Data shall be maintained on electronic storage media on Site throughout the
Contract.
An electronic copy of all data shall be provided to the Commission's
Representative in a format mutually agreed upon between the Contractor and the
Commission's Representative.

8.15

Continuous monitors must be active and collecting valid data for 95% of the Contractor's
working hours {on a monthly basis). Contractor shall arrange for adequate provision of
spares, provision of reliable power sources, and scheduling of required calibration and
maintenance to achieve this requirement.

8.16

For the monitoring of crystalline silica, sampling shall be carried out using a combination of
a cyclone and pump assembly. Each sample length {duration) shall be a minimum of eight
{8) hours and the sampling shall, at a minimum, be carried out on a one-in-six {1 in 6) day
sample regime. If the Contractor is working more than eight {8) hours during the sampling
day, the number of samples taken that day shall be adjusted to ensure that sampling results
are gathered for the entire working day. The intent of the one-in-six {1 in 6) day rotation is
to gather information over the construction period over different days of the week.

8.17

The Contractor shall provide notification to the Commission's Representative verbally as


soon as possible and followed by notification in writing within two {2) days of receiving the
non-continuous results from the laboratory, including the time of occurrence, magnitude of
the exceedance, mitigation measures taken.

8.18

The Contractor shall control dust and debris through the use of standard techniques and in
accordance with best practices for the reduction of air emission from construction and
demolition activities within the Work Site which include, but are not limited to, the following:
.1

Cover or wet down dry materials to prevent blowing dust and debris .

.2

Prevent dust from blowing across the Site(s) and from leaving the Site(s), in particular by
frequently wetting paved and unpaved temporary roads and excavated areas .

.3

Comply with Provincial regulations regarding the minimization of dust and airborne
pollution .

.4

Wash down the streets within the Work Site(s) on a daily basis, or more frequently as
required .

.5

Securely cover excavated material being removed from the Site(s) and all fill materials
being delivered to the Site(s) to prevent blowing of dust and suspended particulate matter
into the streets and haul routes as required in Section 02 6.1 00 - Impacted Soils Handling .

.6

Application of calcium chloride shall be kept to minimum and shall be restricted to vehicle
right-of-way. In close proximity to watercourses, frequent applications of water shall be the
preferred method. Obtain the Commission's Representative's approval before chemicals
for dust control are used.

Section 01 57 19
ENVIRONMENTAL CONTROLS
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Toronto Transit Commission


CONTRACT A29-1

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Provide wheel wash facilities at all Site exits as shown on erosion and sediment control
Drawings.
Emissions from Construction Equipment:

8.19

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The Contractor shall establish truck-staging zones for vehicles waiting to load or unload
material at the Work Site. Such zones shall be located where diesel emissions have the
least impact on abutting properties and the general public.

.2

Idling time for delivery trucks, dump trucks and all other internal combustion powered
equipment shall be reduced as appropriate.

.3

The Contractor shall ensure that internal combustion powered engines are located away
from fresh air intakes, air conditioners and windows.
Reporting:

8.20
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The Contractor shall provide the Commission's Representative with a monthly summary air
quality report. The report shall include the following:
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For the continuous monitors: A summary of the statistics (mean, median, maximum,
minimum, 75, 80, 85, 90, 95, 99th percentiles) for the period, listing of exceedances,
percentage of time exceeding, for all averaging times .
Continuous monitor uptime percentage as a percentage of the Contractor's working
hours .
Results from the non-continuous samplers .
Comparison of the monitored airborne contaminants to their respective regulatory
limits and time weighted average exposure values (TWAEV) as indicated in OHSA
Regulation 833. The limits below are based on corresponding standards, criteria, and
guidelines and may be updated from time to time, or as directed by the Commission's
Representative.
Contaminant

Source

Averaging Time

Value (pglm3)

PM-TSP
PM2.5
PM10
Crystalline Silica

0. Reg. 419/05, Schedule 3


Canada Wide Standard
MOE Interim Reference Level
OHSA Regulation 833

120
30
50
100

Crystalline Silica
Crystalline Silica

MOE Guideline
MOE Guideline

24 hours
24 hours
24 hours
Time-Weighted Average
Limit (TWA)- 8 hours
%hour
24 hours

15
5

Copies of all written notices of exceedances submitted during the month .


Copies of all written complaint reports received during the month .
Summary of actions taken to address any exceedances and complaints (if any) and
their current status .
Summary of any changes and modifications to the Air Quality and Dust Controls and
Methods component of the CECMP .
Statement of compliance with the measures to control dust and debris through the
use of standard techniques and in accordance with best practices .
Statement of compliance with the measures to control emissions from construction
equipment.

Toronto Transit Commission


CONTRACT A29-1

Section 01 57 19
ENVIRONMENTAL CONTROLS
Page 14
.2

The Contractor shall submit the monthly summary report in draft form to the Commission's
Representative within three (3) weeks of the end of each month .

.3

The Contractor shall submit five (5) copies of each final monthly summary report to the
Commission's Representative within one ( 1) week of receiving the Commission's
Representative review of the draft report.
Final Close-Out Report:

8.21
.1

Provide five (5) copies of a final close out report to the Commission's Representative
summarizing the dust control Work of all construction sites and an electronic copy of all
records made during the Work.

NOISE AND VIBRATION MONITORING AND CONTROL

9.1

The maximum allowable exposure to noise for a Commission employee (in accordance with
Ontario Occupational Health and Safety Act, Ont. Reg. 851) is:
Sound Level in Decibels

Duration Allowed in Hours per day

85
86
88
89
91
92
94
95
97
100
103
Over103

8
6
4
3
2
1.5
1
0.75
0.5
0.25
0.12
No exposure

9.2

The Contractor shall comply with all applicable noise and vibration by-laws, preparing all
required baseline monitoring and reporting. The Contractor shall prepare this information in
a Noise and Vibration Monitoring Plan and provide five (5) copies of the plan, and
subsequent reporting results to the Commission's Representative monthly throughout the
construction period.

9.3

The Contractor shall be responsible for the cost of monitoring the noise and vibration on
Site and at sensitive receptors off Site.

9.4

In addition to requirements of the noise by-laws, the Contractor shall take special
precautions and apply noise abatement measures to reduce public exposure to noise.
These shall be identified in the Noise and Vibration Plan.

9.5

Shields or other physical barriers to restrict the transmission of noise: Barriers should have
sufficient mass such that noise passing through the barrier does not affect the net sound
level by more than 1dB at the receiver.

9.6

Pile drivers used for construction at the Station areas shall be of the "quiet" hydraulic
vibratory type, rather than the noisier drop weight type, unless such equipment is required
for other identified reasons by the Commission's Representative.

Toronto Transit Commission


CONTRACT A29-1

Section 01 57 19
ENVIRONMENTAL CONTROLS
Page 15

9.7

Soundproof housings and enclosures for noise producing machinery, such as compressors,
pumps, motors and generators. All equipment shall meet NPC115 guidelines at a
minimum.

9.8

Provide efficient intake and exhaust mufflers on internal combustion engines.

9.9

Provide efficient intake and exhaust silencers on air equipment.

9.10

Provide sound deadening lining material on hoppers and storage bins.

9.11

Conduct truck loading, unloading and hauling operations so that noise is kept to a
minimum.

9.12

All vehicles and equipment employed continuously on any Site for extended periods (in
excess of two (2) days) shall be fitted with sound reducing, broadband, multi-frequency
back-up (reversing) alarms, such as 'bbs-tek' heavy duty model BBS-107, as distributed by
Walker Aggregates Inc. (Tel: 905-680-3747), or similar and approved. All such vehicles will
be subject to inspection by the Environmental Manager for compliance with this
requirement. Any original factory installed vehicle and equipment back-up alarm units, not
complying with the sound level of the BBS-107 unit will not be permitted on such vehicles,
and the Commission's Representative will have the right to order that they be removed and
replaced with the specified units.

9.13

Use electric, rather than internal combustion engine power, on chain saws, hoisting
equipment in fixed locations and other equipment, where electric power is available.

9.14

Position stationary noise producing equipment at maximum distance from public areas.

9.15

Provide any other effective noise control measure proposed by the Contractor and
approved by the Commission's Representative.

9.16

The Contractor shall design and establish a Noise and Vibration Monitoring Program within
the CECMP to document existing noise and vibration levels at each Site and at sensitive
receptors e.g. adjacent or across the street from each construction Site of this Contract
including, but not limited to, on the York University Campus - at mulitple locations within the
Commons area at York University and including the Harry Sherman Crowe Co-op and
based on the locations and extents of the construction area( s). Notwithstanding the above
work shall be carried out as required by the City of Toronto noise and vibration construction
by-laws, to provide ongoing noise monitoring and reporting during construction that can be
used to substantiate the effects on nearby sensitive receptors. This Work may be the same
as that done to meet the noise and vibration requirements of the applicable City
construction by-laws, but must at a minimum provide:

.1

A map of the location(s) of and list of adjacent and nearby sensitive receptor(s) for
pre-condition monitoring (in the public right-of-way as described herein), that is likely to
experience noise and vibration effects from the construction activities. Noise and vibration
levels for nearby sensitive properties shall be measured prior to the commencement of
construction.

Section 01 57 19
ENVIRONMENTAL CONTROLS
Page 16

Toronto Transit Commission


CONTRACT A29-1

.2

Construction Site plan(s) that identify the sources and locations of all construction
equipment and activities which generate noise, and locations of noise mitigation measures
to be erected and maintained at or on each construction Site(s). Site plans shall be
updated as construction sites change over the course of the construction .

.3

Noise monitoring equipment shall conform, as a minimum, to the following specification:


Type 2 integrating sound level meter, including a free-field microphone equipped with a
windscreen, able to log A-weighted (dBA) equivalent sound level (Leq) and the L90 and L 10
statistical values simultaneously in one (1) hour intervals. Monitors shall be contained in
outdoor weather protected enclosures mounted approximately 3 m above grade. The
microphone shall be directed towards the noise source of concern (construction Site(s)) .

.4

Vibration monitoring equipment shall conform, as a minimum, to the following specification:


capable of continuously measuring tri-axial, in-ground, Peak Particle Velocity (PPV) in
mm/s with a frequency range of 5-100Hz and reporting exceedances above pre-set trigger
levels based upon the requirements of the City of Vaughan. At each location, a transducer
axis shall be directed towards the vibration source of concern (e.g. construction Site(s)).
Monitors shall be weatherproof.

.5

Baseline noise and vibration measurements shall be conducted for a minimum duration of
twenty-four (24) uninterrupted hours. Noise data measured during inclement weather
conditions shall be discounted from the data set. Inclement weather conditions shall
include conditions where the wind is in excess of 20 km/hr and any type of precipitation.
Noise measurement reports shall include noise level data (Leq, L90 and L 10) in A-weighted
values (dBA) at one {1) hour intervals; with associated weather conditions (wind speed,
temperature, conditions, etc) to be provided for each one (1) hour interval. Vibration
measurement reports shall include continuously recorded vibration level data (PPV, in
mm/s) for a frequency range 5-100 Hz logging exceedences above the critical levels as
provided in the applicable City construction bylaws.

9.17

Provide five (5) copies of a pre-condition report (Refer to Attachment 4 for a Noise
Monitoring Form Sample) and monitoring plan to the Commission's Representative prior to
the commencement of construction prior to on-Site activities.

9.18

The monitoring plan shall identify trigger and alert noise levels based on the pre-condition
monitoring and, for each Site for construction in accordance with the City of Vaughan's
noise by law and baseline measurement taken prior to construction. These trigger and alert
levels shall be provided to the Commission's Representative for review, together with a
baseline noise and vibration measurement report which supports the trigger and alert levels
prior to construction. Noise and vibration levels shall be maintained at or below these
limits.

9.19

Long-Term Noise Monitoring:


.1

A noise monitor shall be located at each construction Site to continuously monitor the noise
level from construction .

.2

The public right-of-way at the closest noise sensitive receptor to the Site, or the edge of the
construction Site may be used as a location for continuous monitoring, upon written
approval by the Commission's Representative.

Toronto Transit Commission


CONTRACT A29-1

Section 01 5719
ENVIRONMENTAL CONTROLS
Page 17

.3

Additional locations for continuous noise monitoring may be added as required .

.4

Continuous noise monitoring shall be measured and reported in one (1) hour intervals over
twenty-four {24) hour periods for the duration of construction at each Site .

.5

Continuous noise measurements during construction activity shall be reported to the


Commission's Representative in weekly monitoring reports (Refer to Attachment 4).
Reports shall include noise level data (Leq, L90 and L10) in A-weighted values (dBA) in one
(1) hour intervals; with associated weather conditions (wind speed, temperature, conditions,
etc.) to be provided for each one (1) hour interval. Construction activities shall also be
documented for each one ( 1) hour interval to be correlated with the noise level data for
reference purposes.

9.20

Noise Data Analysis:


.1

Noise data measured during inclement weather conditions shall be discounted from the
data set. Inclement weather conditions shall include conditions where the wind is in excess
of 20 km/hr and any type of precipitation .

.2

Hourly sound data shall be presented for each for each of the A-weighted values, Leq, L90
and L 10. Sound levels shall be sampled at a minimum rate of 1/sec. The meter shall be
set to fast response .

.3

Submit a graph depicting the hourly A-weighted Leq, L90 and L 10 values and wind speed
against time.

9.21

Long-Term Vibration Monitoring:


.1

A vibration monitor shall be located at each construction Site to continuously monitor the
vibration level from construction .

.2

The closest sensitive receptor to the construction activity may be used as a location for
continuous monitoring .

.3

Additional locations for continuous vibration monitoring may be added as required .

.4

Continuous vibration monitoring shall be measured and exceedences above the critical
levels provided in the applicable City constriction bylaws logged and reported for the
duration of construction at each Site .

.5

Commission's Representative shall be provided weekly monitoring reports (Refer to


Attachment 5). Reports shall include vibration level data referenced in Peak Particle
Velocity (mm/s) and associated frequency (5-100 Hz) specifically noting exceedances
above the critical levels provided in the applicable City construction bylaws. Construction
activities shall also be documented for each bylaw exceedance to be correlated with the
vibration level data for reference purposes.

Section 01 57 19
ENVIRONMENTAL CONTROLS
Page 18

Toronto Transit Commission


CONTRACT A29-1

9.22

Vibration Data Analysis. Submit a graph depicting the PPV against time for all logged
events exceeding the criteria set out in the applicable City Construction By-law.

9.23

Documentation of all noise and vibration alerts shall be recorded and provided within two
(2) business days to the Commission's Representative, together with the corrective actions
taken.

9.24

The Contractor shall provide weekly monitoring reports (Refer to Attachment 5 for sample
vibration monitoring forms) to the Commission's Representative prior to each progress
meeting for the duration of the Work. Any alerts and corrective actions shall be reported on
the daily Ell (Refer to Attachment 1) and on the Weekly Summary Form. Records of the
monitoring program output shall be maintained on Site and provided in a weekly summary
to the Commission's Representative on an Ell form with monitoring documentation
provided in summary form both on paper and in electronic format.

9.25

Noise and vibration monitoring reports shall


described in paragraphs 9.20, and 9.21 above.
intervals, relevant weather data (precipitation
documentation regarding the specific location
appendix to the monitoring reports.

9.26

Provide five (5) copies of a final close-out report to the Commission's Representative
summarizing the then current status of all indicators listed in paragraphs 9.20 and 9.21
above and an electronic copy of all records made during the construction period.

9.27

Should the Commission's Representative and/or the Contractor receive any complaint from
the public, the Contractor shall verify that the "general noise control measures" agreed to
are in effect. The Contractor shall investigate any noise concerns and shall report to the
Commission's Representative within one ( 1) calendar day of the complaint on what actions
have been taken to mitigate the issue. Complaints shall also be reported on the daily Ell
form and actions to abate, mitigate or confirm no exceedance shall be recorded on the daily
Ell and Weekly Summary forms

9.28

The Noise and Vibration Monitoring Plan shall identify the Contractor's procedures to
respond to public complaints in accordance with the projects-approved complaints protocols
as referenced in the project's York Complaints Protocol, June 2010 and the Contractor's
Should the Commission and/or the Contractor receive any
Rapid Response Protocol.
complaint from the public, the Contractor shall verify that noise limits (of NPC115) have not
been exceeded, and if they have, take immediate steps to ensure compliance.

9.29

Documentation requirements for incident or complaint reports shall be prepared and


forwarded immediately to the Commission's Representative and not later than within two {2)
business days after the incident, or complaint is received. This shall be completed in
accordance with the York Complaints Protocol (Refer to Attachment 6) for the York Region
portions of the project as set forth in the CECMP's Rapid Response Protocol. Copies of
plans, monitoring reports and incident or complaint reports shall be delivered to the
Commission's Representative in accordance with Section 01 33 00.

provide the statistical noise level data


The full measurement data in one (1) hour
and wind speed), summary charts and
of monitoring are to be provided in an

Toronto Transit Commission


CONTRACT A29-1

Section 01 5719
ENVIRONMENTAL CONTROLS
Page 19

9.30

If the "general noise control measures" are complied with, but the public still complain about
noise, the Commission's Representative will require the Contractor to investigate, and
subject to the results of the field investigation, apply alternative noise control measures
where these are reasonably available.

9.31

In selecting the appropriate alternative construction noise control and mitigation measures,
the Commission's Representative and the Contractor will give consideration to the
technical, administrative, and economic feasibility of the various alternatives.

9.32

Where timing constraints or any other provisions of the municipal by-laws may cause
hardship to the Commission's Representative and the Contractor, an explanation of this will
be outlined in a submission to the local municipality and the Contractor shall obtain an
exemption from such by-law directly from the local municipality in accordance with Section
01 14 00.

10

EROSION AND SEDIMENT CONTROL PLAN

10.1

Erosion and sediment controls (ESC) at the York University Site are to be installed at the
site by the A29-2 Contractor and then turned over to the Contractor. Upon mobilization,
Contractor will inspect and assume responsibility of these installed and/or remaining ESC
measures for completion of the station site. Hand over will be supervised by the
Commission's Representative.

10.2

Mitigation measures identified in the Contract Documents listed below are in accordance
with the OPSS, OPSD, and the Greater Golden Horseshoe Area Conservation Authorities
(GGHACA) Erosion and Sedimentation Guideline for Urban Construction (December 2006).

10.3

The purpose of the Erosion and Sediment Control Plan is to prevent sediment laden
stormwater from entering either temporary or permanent storm drainage systems during
construction by the following:
.1

Minimize the duration and extent of soil exposure .

.2

Manage surface water to prevent contact with exposed soil surfaces .

.3

Implement erosion and sedimentation control measures on-Site to prevent sediment


migration off-Site .

.4

Erosion and Sediment Control Plan measures shall be in place before construction
commences .

.5

Baseline ESC control monitoring results shall be collected within one (1) week of
installation, documented and provided to the Commission's Representative on the daily Ell
(Refer to Attachment 1) and Weekly Summary Forms (Refer to Attachment 2) for review .

.6

A copy of all records shall be maintained on Site for inspection by regulators and the
Commission's Representative; a weekly summary shall be provided to the Commission's
Representative (paper and electronic versions); Ells shall be provided daily, together with
the weekly summary and for each incident/event that triggers an inspection.

Toronto Transit Commission


CONTRACT A29-1

Section 01 5719
ENVIRONMENTAL CONTROLS
Page20

.7

Provide five (5) copies of a final close-out report that coalesces individual Site reports to the
Commission's Representative summarizing the then current status of all
measures/indicators listed and used in paragraph 10.4 below and an electronic copy of all
records made during the construction period.
The Contractor shall design and establish a plan to address erosion and sediment control
and monitoring on Site and on adjacent streets, for each construction Site associated with
this Contract that reflects the Contractor's means and methods of construction. These shall
be consistent with and based on the details shown on the on the following Drawings:

10.4

.1

Contract A29-1: Drawing No. A29-1 C5102 and C5504 Erosion and Sediment Control plan
and details ..

10.5

Where changes in construction staging, methods and/or the arrangement of construction


Site(s) occur that change or modify the Contract details, a revised ESC Plan shall be
prepared and submitted by the Contractor to the Commission's Representative for review
prior to implementation.

10.6

The ESC Plan shall include an inspection schedule including times, areas and personnel
responsible. Reports on the inspections shall be included on the daily and weekly Ell and
Summary forms and provided to the Commission's Representative for review. The ESC
Plan shall include from among the following ESC control measures and shall identify the
following monitoring trigger levels and alert levels which identify when corrective action
must be taken by the Contractor, as well as the corrective action to be taken under each
condition:
Measures/Indicators

Monitoring fTrigger Level

Action Level

Heavv Dutv Silt Fence


Jersey Barrier with Silt Fence
Staked Sediment Control Log
Truck Wash

30% full
30% full
30% of height
As specified by Manufacturer's
0& Mmanual
50% coverage
30% full
15% full
15% full
15% full
15% full
85% coverage
85% cover~~e
85% coverage

50% full
50% full
50% of height
As specified by Manufacturer's
O&Mmanual
75% coverage
50% full
30% full
30% full
30% full
30% full
< 70% coverage
< 70% coveraQe
< 70% coverage

Mud Mat
Concrete Wash-out Station
Inlet Sediment Control Device
Sediment Trap
Temporary Rock Check Dam
Sediment Control Pond
Erosion Control Blanket
Mulch
Hydroseed

Sediment and erosion control measures shall be inspected and monitored by the
Contractor:

10.7

.1

On a weekly basis .

.2

After large rainfall events (>20 mm in twenty-four (24) hours).

.3

After significant snowmelt events.

.4

Daily during extended rain or snowmelt periods.

''

Toronto Transit Commission


CONTRACT A29-1

Section 01 57 19
ENVIRONMENTAL CONTROLS
Page21

.5

During inactive construction periods, where the Site is left inactive for thirty {30) days or
longer, a monthly inspection shall be conducted and reported after to the Commission's
Representative to ensure that these measures are maintained in proper working order until
all areas are fully stabilized.

.6

Provide daily reports once a week to the Commission's Representative on Ell forms
accompanied by required submittal documents.

10.8

All damaged erosion and sediment control measures shall be repaired or replaced within
forty-eight (48) hours of the inspection to the satisfaction of the Commission's
Representative. Repair and replacement actions and materials will be reported on Ells
and Weekly Summary forms. Repair materials must be maintained on site for all installed
ESC measures.

10.9

The ESC plan shall also include provisions for monitoring and maintenance to ensure the
ESC measures at each Site are functioning within their established discharge quality and
quantity limits.

10.10

Erosion and sediment controls shall be removed or retained at the end of the Contract as
directed by the Commission's Representative. All remaining control materials shall be left
in good working order and all elements that will be dismantled shall be removed from the
Site. Those ESC facilities/elements to be retained will be documented in the final closeout
report and submitted to the Commission's Representative.

11

SURFACE WATER MANAGEMENT PLAN

11.1

The Contractor shall design and implement a Surface Water Management Plan (SWMP) as
part of the CECMP for each Site and submit to the Commission's Representative for
review.

11.2

The Contractor shall define in the SWMP procedures, monitoring and reporting to
implement mitigation measures that ensure following surface water management
objectives:

.1

Protection of local vegetation and surrounding properties from flooding and/or soil
saturation (the frequent or prolonged inundation of soil).

.2

Maintained proper Site drainage .

.3

Protection of excavations and trenches against flooding and damage .

Section 01 57 19
ENVIRONMENTAL CONTROLS
Page22

11.3

Toronto Transit Commission


CONTRACT A29-1

Table 1 reflects the general elements of the SWMP.

Table 1
Monitoring
Element

Parameter

#of
locations

Method

Baseline 1

Total
suspended
solids (TSS)

At sources
across the
construction
site(s).

Grab samples
with analytic
testing results

none

Dissolved
Oxygen (DO),
pH,
conductivity

At sources
across the
construction
site(s).

Field analysed
with portable
meter

none

Surface Water
Temperature

Temperature

Continuous
logger, field
analyzed with
portable meter

none

Water Quantity

Calculated
Sewer input for
storm or
sanitary

At sources
across the
construction
site(s) if
discharge is
to the storm
sewers.
At each
discharge
location of
construction
site(s).

Continuous flow
metre

none

Surface Water
Quality

11.4

MonitorinQ Frequeno
During
Construction
In accordance
with the
discharge
permit and
after every
20 mm rain
event or major
snowfall.
In accordance
with the
discharge
permit and
after every
20 mm rain
event or major
snowfall.
Continuous
downloaded
bi-weekly.

Continuous,
downloaded
bi-weekly,
reported
monthly.

Contract
Completion
none

none

none

none

The SWMP shall:


.1

Address the means and methods to control Site flooding and soil saturation at all
construction Sites.

.2

Shall be executed on a Site by Site basis by the Contractor and reported in the daily EIL(s),
the Weekly Summary form and on the incident follow-up form for each Site .

.3

Shall describe and implement a program that establishes ongoing monitoring,


implementation of control methods, establishes discharge trigger and alarm levels and lists
pro-active mitigation to be implemented on site in accordance with Table 2 below.

.4

The Surface Water Management Plan shall include monitoring, control methods, trigger and
alarm levels and pro-active mitigation in accordance with Table 2 and as appropriate to
each construction Site and the activities therein, as well as appropriate to the potential for
flooding at each construction Site. These methods may include:
.1

Frequent on-Site daily visual and odour observations of areas of collected surface
water for spills and high turbidity levels.

Section 01 57 19
ENVIRONMENTAL CONTROLS
Page 23

Toronto Transit Commission


CONTRACT A29-1

Table 2

SurfaceWater Ri.moft'
Management

1
Baseline:
No on site
flooding

Monitor: surf ace water runoff for spills and turbidity,. met eo ro logical co nd itions, on"site
flooding and the surf ace water runoff collection system(s)

Trigger: Observed
areas of pooled
surf ace water or
aturated soils

'

Action: Inspect surface"'


water drainage
system(s), take all
necessary steps to
ensure the surface water
runoff drainage system is
functioning property,
increase monitoring
frequency

"""

'

Action:Take all
necessary actions to
ensure surf ace water
drainage system(s) is
functioning properly

Trigger:
2dmrnl24 hr rain
fall event (pre ,
during and post
event) , thav.'
event

Alarm:
On-site
flooding

Action: Employ
Contingency .Plan for
Severe Weather and
inspect surface water
drainage system(s),
increase monitoring
frequencl

'

Baseline:
No evidence
of spill

I+

1
Alarm: Spill or
deleterious substance
is presentwithin
surface wa~er runoff

1
Action: Inspect
surface drainage
collection system(s)
prior to, during and
postrain event to
ensure proper
function, ensure filter
/settling components
are in good function to
reduce turbidity levels
prior to entry into the
storm sewer, ensure
sediment and erosion
controls are in good
function
..1

"'""

Action: Employ Spill


Canting encyPian
measures

Action:
Implement
proactive
mitigative
measures for
spills

.2
.3

.4

Frequent daily visual observations for flooding or areas of surface water run-off
collection on Site .
Frequent daily inspection of the surface water drainage collection system(s) to ensure
proper maintenance and function as provided in the design specifications .
Daily monitoring of Environment Canada weather forecast to anticipate and plan for
rain and thaw events .

.5

Identify personnel by name, responsible for ensuring that the work Site (s) shall be
maintained at all times, such that materials are contained during regularly foreseeable
weather conditions. Additional protocols must be identified for implementation if greater
than a one-in ten (1 in 10) or one-in-one hundred years storm is forecasted .

.6

Shall cause to be prepared and filed copies of all records which will be maintained at each
Site's construction office for inspection by regulators and the Commission's Representative
including the daily Ells, the Weekly Summary Forms and records of each incident or event
that triggers an inspection.

Section 01 5719
ENVIRONMENTAL CONTROLS
Page24

Toronto Transit Commission


CONTRACT A29-1

.7

Shall cause to report any exceedance of MOE water quality standards/City of Toronto
discharge standards to the Commission's Representative and when required to the MOE.

.8

Describe and cause to be implemented a program whereby site surface water will be
sampled, tested and monitored for water quality including total oil and grease, Total
Suspended Solids (TSS), general chemistry and total metals (e.g. copper, iron, zinc, and
boron). Samples will be taken consistently from established post treatment discharge
locations as approved in the Contractor obtained City of Toronto's discharge permit (either
storm or sanitary sewer). monitoring Sites at the same time in-situ (field) water quality
measurements are taken. TSS may not exceed 5 ppm .

.9

All measurements, as well as the date and time of sample collection are to be recorded and
submitted by the Contractor to the Commission's Representative with corresponding
analytical laboratory reports including original signed test results, four additional copies and
an electronic version .

.10

Specify that the Contractor must submit all laboratory results to the Commission's
Representative within twenty-four (24) hours of receipt. An original signed laboratory result
shall be provided. Laboratory results may be appended to the Ells and Weekly Summary
Reports .

.11

Shall include a severe weather element that identifies all appropriate precautions to be
taken by the Contractor to ensure that, in the event of severe weather, the integrity of each
Site(s) and the safety of the workers will be maintained .

.12

The SWMP shall identify procedures to be followed to implement the following surface
water run-off action plan including the listed trigger and alarm levels shown in Table 2
above.

11.5

Baseline stormwater discharge monitoring results shall be compiled into a report and five
(5) paper copies and a PDF electronic copy shall be provided to the Commission's
Representative for review within thirty (30) days of Notice to Proceed. The Contractor is
provided the monitoring reports from design phase work (Refer to Attachment 6).
Contractor shall provide monthly reports throughout the duration of the Contract.

11.6

Final stormwater discharge monitoring results shall be compiled into a report and five (5)
paper copies and a .pdf format electronic copy shall be provided to the Commission's
Representative. The report shall summarize the results throughout construction and a final
set of results for the Site shall be submitted prior to final payment.

11.7

The Surface Water Management Plan shall implement and be consistent and compatible
with the surface water handling requirements specified in Drainage of Excavated Areas of
Section 31 23 19.

11.8

The Contractor shall maintain all components of the surface water management system in
good condition and ensure that all sediment and erosion control measures are functioning
as designed. Replacement and repair of all facilities must be made no longer than 24 hours
after identification of failure or shortfall.

Toronto Transit Commission


CONTRACT A29-1

Section 01 57 19
ENVIRONMENTAL CONTROLS
Page 25

11.9

The SWMP shall identify those responsible for ensuring that Work Sites shall be maintained
at all times, such that materials are contained during regularly foreseeable weather
conditions. Additional protocols must be identified for implementation if greater than one-inten (1 in 10) or one-in-one-hundred (1 in 100) years storms are forecast.

12

TERRESTRIAL HABITAT MONITORING PROGRAM

12.1

The Contractor shall define a Terrestrial Habitat monitoring program as part of the
Comprehensive Controls and Methods Plan. The Terrestrial Habitat Monitoring Program
(THMP) shall include:
.1

Tree protection and monitoring in accordance with the local by-laws .

.2

Vegetation protection in accordance with Ontario Ministry of Natural Resource's (MNR)


provisions for the Species at Risk Act (SARA) listed species as applicable .

.3

Wildlife protection in accordance with MBCA (Migratory Bird Convention Act) .

.4

Reporting by the Environmental Manager in accordance with the reporting format as


specified herein .

.5

The Terrestrial Habitat Monitoring plan shall include the following baseline, threshold and
remediation levels:

12.2

Parameter

Baseline

Terrestrial Health

Precondition Survey

Bird Nests

Preconstruction
Survey

Tree Protection

Preconstruction
Survey

Threshold
Deficiencies in tree
protection materials
Nests (tree or ground)
located within
construction site
Damage to or Failure
of protection

Remediation
Repair
or
immediately

replace

Immediate Repair
Immediate Repair

Establish tree protection plan(s) to implement City By-laws at all construction Sites .
.1

The Contractor shall establish a tree protection plan in accordance with Section 32 01 91 .

.2

Provide monitoring by a certified arborist twice (2) annually during the growing seasons and
periodically year-round for the duration of dewatering and recovery to ensure that they are
functioning as designed .

.3

Address methods to correct deficiencies .

.4

Report and repair deficiencies within twenty-four (24) hours of identification.

Section 01 57 19
ENVIRONMENTAL CONTROLS
Page26
.5

Toronto Transit Commission


CONTRACT A29-1

Specifically prohibit the following activities within Tree Protection Zones (TPZ).
.1
.2
.3
.4
.5

Construction activities .
Altering of grade by adding fill, excavating, trenching, scraping, dumping, or
disturbances of any kind .
Storage of construction materials, equipment, soil, construction waste, or debris .
Disposal of any liquids (e.g. concrete wash-out, gas, oil, etc.).
Movement of vehicles and machinery.

12.3

If temporary stock piling of materials is to be located near a TPZ, appropriate measures, as


determined by a certified arborist, shall be installed to ensure no material enters the TPZ.

12.4

Establish a Wildlife Protection Monitoring plan to implement the Migratory Bird protections.

12.5

The Contractor shall establish a mitigation and monitoring plan to implement construction
timing restrictions to avoid nesting/breeding periods for wildlife, including migratory birds.
As a result, wildlife habitat shall not be removed, from April1 to July 31 annually, where
possible.

12.6

If construction occurs at any Site between March 15 and July 31, the Contractor shall use a
qualified avian biologist to conduct a survey for migratory bird nesting sites.

12.7

Inspection results shall be recorded and shall include photos of any nests identified during
the inspection with locations of nests shown on a Project Site plan.

12.8

If an active nest is found during the breeding season, the Contractor shall immediately
notify the Commission's Representative and shall not disturb nor conduct Work that may
adversely impact the active nests.

12.9

If an active nest is found, the Contractor shall do the following:


.1

The Contractor's avian biologist shall prepare a Site-specific mitigation plan in consultation
with the Commission's Representative. The Commission's Representative will contact the
Canadian Wildlife Service (CWS) to review and approve the Site-specific mitigation plan .

.2

Prior to vegetation clearing, wildlife capture/relocation and dispersal techniques shall be


used to protect wildlife from physical harm in accordance with the CWS approved
Site-specific mitigation plan .

.3

Establish procedures to ensure that vegetation with active nests and areas adjacent to the
nest cannot be disturbed until the young have fledged.

12.10

Where there are no active nests, vegetation clearing can occur within three (3) calendar
days of the survey, between March 15th and July 31st breeding period. For clearing activity
to occur outside of the three {3) calendar day window, the survey must be repeated.

12.11

The Contractor shall be responsible for the implementation of any Site-specific mitigation
plan approved by the CWS for the identified nesting site.

Toronto Transit Commission


CONTRACT A29-1

12.12

Section 01 5719
ENVIRONMENTAL CONTROLS
Page27

Reporting and Records:


.1

The Contractor shall provide a monthly report during nesting season of all surveys and
findings of nesting birds and wildlife recorded at the Site.

.2

The Contractor shall maintain a copy of the Terrestrial Habitat Monitoring Plan, Ell reports,
any mitigation plans prepared and all monitoring reports and records on Site for review by
Federal and/or Provincial regulatory enforcement personnel .

.3

The Contractor shall maintain a copy of any CWS mitigation plans on Site and make them
available to the public upon request.

12.13

Vegetation Protection and Predator Protection Plans:

12.14

Landscape Contract Drawings identify additional plant materials to be protected.


Contractor shall install protections prior to on-Site activities, in accordance with the Contract
Documents, and shall inspect and maintain such protections as shown on the Contract

Drawings.

12.15

Tree replacements and re-vegetation must be in accordance with requirements specified in


the Contract Documents.

12.16

The construction Site is located within the regulation area for both the Emerald Ash Borer
and the Asian long-Horned Beetle. Vegetation Removal shall be in accordance with
Canadian Food Inspection Agency (CFIA) requirements which include:

12.17

All trees being monitored have a numbered metal tag affixed to the tree with a staple. Any
of these tagged trees that require removal must have CFIA inspect them prior to removal.
.1

All removed federal tags from removed trees must be returned to CFIA.

13

DISCOVERY OF UNEXPECTED CONTAMINATION

13.1

If unexpected contaminated materials are encountered, the Contractor shall immediately


stop work in the affected area, inform the Commission's Representative and proceed in
accordance with the Commission' Representative's direction.

14

SOILS MANAGEMENT PLAN

14.1

Soils management at each construction Site shall be conducted in accordance with the
relevant Sections of this Specification, including Sections 02 61 00, and 31 23 15, as
applicable.

14.2

The Contractor shall prepare a Soils Management Plan which implements the
recommendations of the applicable Soil and Ground Water Management Strategy. The
Contractor shall set out sampling and testing procedures for management of excavated soil
according to all applicable regulatory requirements.

Section 01 57 19
ENVIRONMENTAL CONTROLS
Page28

Toronto Transit Commission


CONTRACT A29-1

14.3

The Contractor shall submit a proposed protocol to the Commission's Representative


where soils confirmed to be contaminated are to be segregated on Site to allow for further
testing by the Contractor. Contractor shall follow protocols for collection of samples, their
testing and methods of handling in accordance with those set forth in Section 02 61 00 of
this Contract, as applicable.

14.4

For soils, which do not meet all of the MOE standards, handling and disposal requirements
shall be determined based on thorough soil sample extraction and chemical analysis by the
Contractor. Analytical results shall be evaluated and compared with the applicable generic
standards, as provided in Soil, Groundwater and Sediment Standards for Use under Part
XV.1 of the Environmental Protection Act (EPA) (dated March 9, 2004). The standards are
referenced in Ontario Regulation 153/04 (the Record of Site Condition Regulation),
(0. Reg. 153/04 as amended by 0. Reg. 266/08) under the EPA.

14.5

Prior to construction, the Commission will require the Contractor to submit the names,
locations and types of licences, as issued by the MOE, of the designated soil disposal sites.

15

DESIGNATED SUBSTANCES

15.1

The Occupational Health and Safety Act (OHSA) imposes a duty on the Owner
(Commission) to inform the Contractor of any designated substances present at the Work
Site, where it is reasonable for the Commission to have known about the substance.

15.2

There are currently eleven (11) substances designated.


regulations under OHSA:
.1

Asbestos .

.2

Lead .

.3

Ethylene oxide .

.4

Mercury.

.5

Silica (free crystalline silica).

.6

Vinyl chloride monomer (not PVC).

.7

Benzene .

.8

Arsenic .

.9

Coke oven emissions .

.10

Acrylonitrile .

. 11

lsocyanates.

They are subject to special

Toronto Transit Commission


CONTRACT A29-1

Section 01 57 19
ENVIRONMENTAL CONTROLS

Page29
15.3

Asbestos:
.1

Notify the Commission's Representative immediately if any material suspected to be


asbestos-containing material is discovered during demolition/construction .

.2

Cease work in the area and barricade the area to prevent entry until such time as the
Commission's Representative confirms the presence or non-presence of asbestos.

.3

Comply with all provisions of the "Occupational Health and Safety Act" and the "Regulations
Respecting Asbestos on Construction Projects and in Buildings and Repair Operations".

15.4

Man-Made Mineral Fibre:


.1

Comply with "Synthetic Vitreous Fibres- Guidelines for Construction", Construction Safety
Association of Ontario Document DS036.

15.5

Designated substances, other hazardous materials and PCBs survey report.

15.6

In accordance with the requirements of the Ontario Occupational Health and Safety Act, no
reports of Designated Substances for Contract A37 -1 have been prepared.

16

POLYCHLORINATED BIPHENYLS (PCBS)

16.1

Conform to the EPA and Regulations made thereunder, Ontario Regulation as amended.

16.2

In the event of unexpected discovery of PCBs immediately notify Commission's


Representative orally and in writing and do not handle, disturb nor remove items containing
PCBs. Commission's Representative will authorize remedial work, if any, in writing.

17

ENVIRONMENTAL CONTROLS AND CONTINGENCY PLAN FOR CLEAN-UP OF


SPILLS

17.1

A spill is defined in the Ontario Environmental Protection Act as a discharge "into the
natural environment, from or out of a structure, vehicle or other container, that is abnormal
in quality or quantity in light of all the circumstances of the discharge".

17.2

The Contractor is solely responsible and liable for, without being limited to, all testing,
documentation, clean up, reporting, repairs, removal, damages and associated costs and
any other actions arising from a spill.
.1

Provide, at each Site, a "Spill Response Kit" for use by any Site personnel including, but not
limited to, Subcontractors and Commission's Representative(s). The "Spill Response Kit"
shall contain materials and equipment capable of containing and disposing any spill that
may occur during the course of this Contract.

.2

Provide all equipment specific for controlling spills directly into Black Creek Creek and
tributaries at thel construction Site(s}, or into stormwater management facilities that drain
into these creeks.

Section 01 57 19
ENVIRONMENTAL CONTROLS
Page30

Toronto Transit Commission


CONTRACT A29-1

.3

Contingency plans shall include, but not be limited to, provisions for spills of hazardous and
unknown materials (i.e. puncturing an unmarked drain during excavation).

.4

To prevent spills during construction re-fuelling the Contractor shall:


.1
.2

Not permit refuelling within 30 m of a watercourse or catchbasin .


Have Emergency Response Plan in place before construction commences.

In event of a spill, the Contractor shall at its own expense:

17.3
.1

Immediately report the spill to the MOE Spills Action Centre.

.2

Immediately report the spill to the municipality within boundaries of which the spill occurred .

.3

Immediately communicate the details to the Commission's Representative. Report on the


type of spill, the quantity of the material spilled, the exact location of the spill and whether or
not the contaminant has entered any drain, or water course, or if the spill has occurred on
unpaved ground. Advise if any contaminant has entered a sewer line, floor drain, or has
affected any unpaved ground .

.4

Contain the spill in a safe manner.

.5

Proceed to clean up the spill in accordance with the applicable regulations.


The Contractor shall prepare and submit in accordance with Article 3, Site specific Spill
Prevention and Contingency Plan(s) for the avoidance, control and clean-up of spills in
accordance with 0. Reg. 224/07 and to meet the requirements of O.Reg 675/98 and other
applicable regulations. The Contractor shall be responsible for preparing, implementing,
Submit for the Commission's
directing and supervising the contingency plan(s).
Representative's review five (5) copies of the Spills Prevention and Contingency Cleanup
Plan and make appropriate changes as requested. The plan shall include as a minimum:

17.4

.1

Names and telephone numbers of persons in local municipalities and MOE to be notified
immediately of a reportable spill .

.2

Names and telephone numbers of representatives of fire, police and health departments of
local municipalities who are responsible to respond to emergency situations .

.3

Names and telephone numbers of companies experienced in control and clean-up of


hazardous materials that will be called in an emergency involving a spill.

.4

A Site plan for each construction Site that identifies: Pre-designated safe and secure
Product storage areas at the materials staging areas; set-backs from any nearby
watercourses, drainage ditches and catchbasins and the creek that each drains into;
refuelling and equipment maintenance areas; diesel fuels and above ground storage tanks;
and compressed gas cylinder storage.

Toronto Transit Commission


CONTRACT A29-1

.5

Shall require daily and weekly inspection of active and inactive storage areas and report the
results in the Ell and Weekly Summary Log .

.6

Procedures for monitoring and inspection to limit or reduce the potential for spills.
Contingency plans shall include, but not be limited to, provisions for spills of hazardous and
unknown materials (i.e. puncturing an unmarked drain during excavation). The contingency
plan shall include:

17.5

17.6

Section 01 57 19
ENVIRONMENTAL CONTROLS
Page 31

.1

Proposal for immediate containment and control of spill, clean up procedures to be initiated
immediately and any other action to be taken to mitigate potential environmental damage
while awaiting additional assistance .

.2

Be responsible for preparing, implementing, directing and supervising the contingency plan.
Spill prevention training for each Site shall be documented and included in the ETAP. All
personnel, including Contractor, Subcontractors and Commission's Representatives shall
be trained in the procedures for all construction Sites which each may access during the
construction.

END OF SECTION

Toronto Transit Commission


CONTRACT A29-1

Section 01 5719
ENVIRONMENTAL CONTROLS
ATTACHMENT 1: ENVIRONMENTAL INSPECTION LOG

Environmental Inspection Log - Contract # A29-1


Site Location:
Time (24hrs):

Date (D/MIY):
Weather Conditions:
Construction Status:
Inspection Log Completed by (printed name and signature):

ACCEPTABLE1

NOT ACCEPTABLE1*

Heavy Duty Silt Fences

IJ

Jersey Barriers with Silt Fence

IJ

c
c

Staked Sediment Control Logs

IJ

IJ

Truck Wash

IJ

Mud Mat

IJ

Concrete Wash-Out Station

c
c

Storm Drain Inlet Protection

IJ

Sediment Traps

Temporary Rock Flow Check Dams

IJ

Other

CHECKLIST ITEM:

NOT APPLICABLE

1. Sediment Control Structures

c
c
c
c
c

c
c
c
c
c
c
c
c
c
c

2. Stabilization Areas

Mulch

c
c

Hydroseed

IJ

Erosion Control Blankets

3. General Noise Control Measures

IJ

4. General Air Quality Control Measures

IJ

c
c
c
c

c
c
c
c
c

c
c
c
c

c
c
c
c

c
c
c
c

c
c
c
c

IJ

8. Dewatering
Discharge Quality

Discharge Filters/Treatment System

IJ

Groundwater Level (excavations)

Groundwater Level (ecological)

IJ

9. Environmental Monitoring Activities


Soil Quality

IJ

Dryness Level of Spoils

IJ

Surface Water

IJ

Aquatic Environment

Toronto Transit Commission


CONTRACT A29-1

Section 01 57 19
ENVIRONMENTAL CONTROLS
ATTACHMENT 1: ENVIRONMENTAL INSPECTION LOG

[]

[]

10. Access Roads

c
c

[]

[]

12. Other

[]

[]

[]

13. Other

[]

[]

Terrestrial Health

'

Criteria for Acceptable and Nol Acceptable for each checklist item are given on Pages 3 to 7.

Where a checklist item Is not acceptable, conunents must be provided below detailing: the natura of the concern; the extent of any environmental Impacts; the
remediation measures undertaken; the requirement for any further remediation measures; if notification of a regulatory body was required, and if so, the
respoMe; any recommendations for improvements/follow-up; and any other relevant information.

COMMENTS:

(Append additional pages if necessary)

Toronto Transit Commission


CONTRACT A29-1

Section 01 57 19
ENVIRONMENTAL CONTROLS
ATTACHMENT 1: ENVIRONMENTAL INSPECTION LOG

Criteria to Determine if Mitigation Effectiveness is Acceptable or Not Acceptable


1.

Sediment Control Structures:


a.

b.

Acceptable:
i.

During visual inspection, the sediment control structures are intact, with no gaps, tears,
slumping or weathering of the materials and no noticeable impact in the receiving water
"downstream" of the sediment control structures.

ii.

During visual inspection, the reading/measurement is less than the specified Trigger
Level as indicated in the table below.

Not Acceptable:
i.

During visual inspection, the sediment control structures are not intact, with gaps, tears,
slumping or weathering of the materials and noticeable impact in the receiving water
"downstream" of the sediment control structures

ii.

During visual inspection, the reading/measurement is greater than or equal to the


Trigger Level as indicated in the table below. Remediation must be preformed within 24
hours of this inspection.

iii.

If the reading/measurement is greater than or equal to the Action Level as indicated in


the table below, work must halted and repairs to the sediment control structures must be
preformed immediately.

Measure

2.

Trigger Level

Action Level

Stabilization Areas:
a.

Acceptable: During visual inspection, there are no apparent sloughing banks or erosional
processes occurring in an area of disturbance created by the Project. During visual inspection.
The coverage of the applied stabilizer is equal or greater than the specified Trigger Level as
indicated in the table below.

b.

Not Acceptable: During visual inspection, there are sloughing banks or erosional processes
occurring in an area of disturbance created by the Project. During visual inspection, the coverage
of the applied stabilizer is less than the Trigger Level as indicated in the table below.
Remediation must be preformed within 24 hours of this inspection. If the reading/measurement

Toronto Transit Commission


CONTRACT A29-1

Section 01 57 19
ENVIRONMENTAL CONTROLS
ATTACHMENT 1: ENVIRONMENTAL INSPECTION LOG

is greater than or equal to the Action Level as indicated in the table below, work must halted and
remediation be preformed immediately.

3.

General Noise Control Measures 1:


a.

b.
4.

5.

Acceptable: If noise measurements (based on two hour averages) are within the following limits:

Leq,2hr ~ 65 dBA between 0700 to 1900 hours (Days)

Leq,2hr ~ 60 dBA between 1900 to 2300 hours (Evenings)

Leq,2hr ~55 dBA between 2300-0700 hours (Nights),

Not Acceptable: If noise measurements (based on two hour averages) are not within the above
limits.

General Air Quality Control Measuresl:


a.

Acceptable: During visual inspection, dust, VOCs and odours are controlled during grading,
excavation and construction activities. The exposed surfaces, stockpiles or stored materials are
covered with dust control measures if required (i.e. if materials are dry and are contributing to
dust generation).

b.

Not Acceptable: During visual inspection, dust, VOCs and odours are not controlled during
grading, excavation and construction activities. The exposed surfaces, stockpiles or stored
materials are not covered with dust control measures if required (i.e. if materials are dry and are
contributing to dust generation).

Dewatering:
a.

Acceptable:
i. Groundwater quality at discharge meets or is less than applicable discharge criteria (i.e.
municipal sewer use by-law for storm or sanitary, PWQO requirements (storm sewer).
ii. Treatment system is functioning effectively and is able to handle dewatering rates.
Filters are below 80% of their maximum functioning capacity according to
accompanying guidance manuals.
iii. ZOI for temporary water table drawdown at site is equal to or less than predicted ZOI
and/or groundwater quantity at discharge meets or is less than predicted dewatering
rate. Groundwater levels are maintained at 1.0m below the invert of the shafts and
600mm below the excavation floor.
iv. Soil moisture levels are consistent with control areas and no concerns are identified with
respect to tree or vegetative health (visual).

b.

Not Acceptable:

Specific noise control measures will be developed under separate cover. All specified noise control measures must be

implemented by the Contractor.


2

Specific dust, VOC, odour, particulate matter, and other air quality control measures will be developed under separate cover. All

specified air quality control measures must be implemented by the Contractor.

Toronto Transit Commission


CONTRACT A29-1

Section 01 57 19
ENVIRONMENTAL CONTROLS
ATTACHMENT 1: ENVIRONMENTAL INSPECTION LOG

i. Groundwater quality at discharge is at or greater than applicable discharge criteria (i.e.


municipal sewer use by-law for storm or sanitary, PWQO \ requirements (storm sewer).
ii. Treatment system is unable to treat parameters of concem to below the applicable
discharge criteria or is unable to process the volumes of water produced during
dewatering. Filters are at or above 80% maximum functioning capacity according to
accompanying guidance manuals.
iii. ZOI for temporary water table drawdown at site is greater than predicted ZOI and/or
groundwater quantity at discharge is greater than predicted dewatering rate.
Groundwater levels are less than 1.0m below the invert of the shafts (0. 75m-1.0m
trigger; <0.75m =alarm) and less than 600m below the excavation floor (500mm =
trigger; <500mm = alarm). At trigger level, pumping rates must be adjusted or
increased while work is ongoing, at alarm level, work must cease until water levels
reach 0.85m below the invert of the shafts and 550mm below the excavation floor.
iv. Soil moisture levels are temporarily (trigger) or consistently (alarm) below control area
levels and/or tree or vegetative health are drought stressed (visual).

6.

Environmental monitoring Activities:


Soil Quality

a.

Acceptable: Soils appear consistent with surrounding excavation and do not show signs of
contamination.

b.

Not Acceptable: Soils exhibit some (trigger) or obvious (alarm) signs of contamination (i.e.
odour/strong odour, staining/heavy staining, debris/hazardous debris).

Dryness Level of Spoils

a.

Acceptable: After standard mixing and drying period, spoils are consistently reaching the dryness
level mandated by the receiver.

b.

Not Acceptable: After standard mixing and drying period, spoils are greater than the dryness
level mandated by the receiver (one occurrence= trigger; multiple occurrences= alarm)

Surface Water

c.

Acceptable: Surface water drainage collection system(s) is in good condition and function. No
evidence of spills or on-site flooding. On site rain gauge is in good condition and function.

d.

Not Acceptable: Surface water drainage collection system(s) is not in good condition and not
functioning as it should resulting in on-site-flooding and/or the release of sediment laden water
into the natural environment. Evidence of spills. Rain gauge is in poor condition or not functioning

Aquatic Environment (only if groundwater is discharged to storm sewer system)

e.

Acceptable: downstream water temperature (at outfall) is consistent with baseline or upstream,
stream cross-sectional changes downstream of outfall reflect background trends and rates of
change based on pre-construction data collection and upstream monitoring stations. Fish habitat
and behaviour response consistent with baseline.

f.

Not Acceptable: Water temperature downstream of outfall is +/- sc of upstream (trigger) or a


thermal barrier is present or the PWQO of+/- 10"C of upstream is exceeded (alarm). Crosssectional area changes downstream of outfall by more than 15% from previous measurement or
bank erosion exceeds background rates and is a result of dewatering discharge (trigger). Crosssectional areas downstream of discharge changes or increases in bank erosion rates are
attributable to dewatering discharge as a result of dewatering discharge (alarm). Fish habitat is
negatively altered and fish are displaying stress or avoidance behaviour.

Terrestrial Health
a. Acceptable: Visual survey by arborist does not reveal any concerns with respect to tree or
vegetation health.

b.

Not Acceptable: Visual survey by arborist reveals concerns with respect to tree of vegetation
health (i.e. drought stress).

Toronto Transit Commission


CONTRACT A29-1

7.

Section 01 5719
ENVIRONMENTAL CONTROLS
ATTACHMENT 1: ENVIRONMENTAL INSPECTION LOG

Access Roads used by the Contractor(s)


a.

Acceptable: Upon visual inspection, the access roads used by the Contractor are dust
suppressed, free of debris or unnecessary materials with no spills. If applicable, silt fences
appear to be working and are being maintained along toe of slope (along banks) and drainage
ditches appear to be working to direct flow away from waterways.

b.

Not Acceptable: Upon visual inspection, the access roads used by the Contractor are not dust
suppressed, have debris or unnecessary materials with spills. If applicable, the silt fences appear
not to be working or to not be maintained along toe of slope (along banks), and drainage ditches
appear not to be working to direct flow away from waterways.

Toronto Transit Commission

CONTRACT A29-2

Section 01 57 19

ENVIRONMENTAL CONTROLS
ATTACHMENT 2: WEEKLY SUMMARY FORM

Weekly Summary Report - Contract# A29-1


Site Location: _ _ _ _ _ _ _ _ _ __
Week Ending (D/M/Y):._ _ _ _ _ _ _ _ _ _ __
Construction Status:._ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
Completed by (printed name and signature):._ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __

Were any elements found to be "Not Acceptable" according to the criteria of the Environmental Inspection Log {Ell) for
the week ending indicated above?
CYes
C No
If yes, list below:

ITEM1 :

Issue Identified

Mitigative Measure Implemented

Follow-up
Report
Received?
(Y/N)

Ust of items identified for inspection on ElL is provided on following page

Commission's Representative shall indicate whether the Contractor has completed a follow-up report regarding the incident. Followup reports shall be appended to the weekly summary if possible or forwarded to the TTC when received.

COMMENTS:

(Append additional pages if necessary)

Toronto Transit Commission


CONTRACT A29-2

Section 01 57 19
ENVIRONMENTAL CONTROLS
ATTACHMENT 2: WEEKLY SUMMARY FORM

Items Identified for Inspection on Environmental Inspection Log (Ell)

Heavy Duty Silt Fences

Concrete Wash-Out Station

Jersey Barriers with Silt Fence

Storm Drain Inlet Protection

Staked Sediment Control Logs

Sediment Traps

Truck Wash

Temporary Rock Flow Check Dams

Mud Mat

Other

Erosion Control Blankets

Hydroseed

Mulch

Discharge Quality

Groundwater Level (excavations)

Discharge Filters/Treatment System

Groundwater Level (ecological)

Temperature Gauges

Discharge Quantity Gauges

Terrestrial Health

Aquatic Environment

Surface Water

Outfall Temperature Gauge

Toronto Transit Commission


CONTRACT A29-1

Section 01 57 19
ENVIRONMENTAL CONTROLS
ATTACHMENT 3: INCIDENT FOLLOW-UP REPORT

Incident Follow-up Report - Contract # A29-1


Site location: _ _ _ _ _ _ _ _ _ __
Date of Report (D/M/Y):_ _ _ _ _ _ _ _ __

Date of Incident (D/M/Y):._ _ _ _ _ _ _ _ __

Incident initially reported by:


Name

Company

Follow-up Report Completed by:


Name

Signature

Company

Indicate the type of incident below (note that a separate follow-up report must be completed for each incident
identified - check one only):
Incident Type

4. General Air Quality Control Measures

c
c
c
c

5. Dewatering

[J

6. Environmental Monitoring Activities

[J

7. Thermal Effects Monitoring


Temperature Differential

8. Access Roads

c
c

1. Sediment Control Structures


2. Stabilization Areas
3. General Noise Control Measures

9. Other

Location/Source

Cause/Nature of Incident:

Mitigative Measures Implemented:

Current Status and Ongoing Monitoring:

(Append additional pages if necessary)

Follow-up report reviewed by _ _ _ _ _ _ _ _ __

(Company name) on _ _ _ _ _ _ _ _ (D/M/Y)

Toronto Transit Commission


CONTRACT A29-1

Section 01 57 19
ENVIRONMENTAL CONTROLS
ATTACHMENT 4: NOISE MONITORING FORM SAMPLE

Noise Monitoring Technical Memorandum _______ for A29-1


Date: [Month, Day, Year.._ _ _ _ _ _ _ _ _ _ __
To: [Commission's Representative..__ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
From: [Contractor..__ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ ___;__ _ _ _ __
Subject: Construction Noise Monitoring- (Location Description]; _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __

Contract: A37-1
Distribution: [Required persons]:
Commission's Representative
Commission's Environmental Coordinator
Contractor's Environmental Manager
Construction Manager/Superintendent
[Commission's Representative],
Noise monitoring has been conducted at [Location Description] as described in the Environmental
Controls Specification (Section 01 57 19). [The nearest construction compound is [compound name or#._ _ _ __
Long term monitoring at this location commenced on [date] and will continue to [date for end of
measurement]. This memo is a summary of the data and analysis for measurements between [date]
and [date].

Detailed Location Description


The monitor is located [details, i.e. UTM coordinates, west side of

Street

m north of_ _ _ _ _ Street]

Provide Figure 1 location map. Provide a Figure 2 to show the equipment setup at this location.

Analysis Summary
The following statistical analysis was completed:
For all valid data:
Statistics

Minimum Value
Maximum Value
Mean Value
Standard Deviation
Number of Samples
95% Confidence
Interval

Daytime

Evening

Night-time

All

Toronto Transit Commission

Section 01 57 19
ENVIRONMENTAL CONTROLS
ATTACHMENT 4: NOISE MONITORING FORM SAMPLE

CONTRACT A29-1

For all valid weekday data:


Statistics

Daytime

Evening

Night-time

All

Evening

Night-time

All

Minimum Value
Maximum Value
Mean Value
Standard Deviation
Number of Samples
95% Confidence
Interval
For all valid weekend data:
Statistics

Daytime

Maximum Value
Mean Value
Standard Deviation
Number of Samples
95% Confidence
Interval
The breakdown of statistical analysis and data is presented in Appendix NA.
Irregular Activities

The following activities occurred during the period of monitoring:


[Activity - dates - approximate time]
[Activity- dates -approximate time]
If there are any questions regarding the contents of this memo, please do not hesitate to
contact the undersigned.
Yours sincerely,
Prepared By:

Reviewed By:

[name]
[title]
[company]
[phone number}

[name]
[title]
[company]
[phone number]

Toronto Transit Commission


CONTRACT A29-1

Section 01 57 19
ENVIRONMENTAL CONTROLS
ATTACHMENT 4: NOISE MONITORING FORM SAMPLE

Toronto Transit Commission


CONTRACT A29-1

Section 01 57 19
ENVIRONMENTAL CONTROLS
ATTACHMENT 4: NOISE MONITORING FORM SAMPLE

Toronto Transit Commission


CONTRACT A29-1

Section 015719
ENVIRONMENTAL CONTROLS
ATTACHMENT 4: NOISE MONITORING FORM SAMPLE

Appendix: Sample Noise Analysis Data

LEQ

lN90

LN10 -M-WildSpeed

mr---~~~-------r------~--------r-------~-------r-r---:~~

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Time (ddd dd-mmm b:mm A1WMJ

Fri 1-Miy 4:17 All

Fri 1-lllr 1.:D4 PM

Toronto Transit Commission


CONTRACT A29-1

Section 01 57 19
ENVIRONMENTAL CONTROLS
ATTACHMENT 4: NOISE MONITORING FORM SAMPLE

-::-t-++-H-t++-t+-HH-++++-Hr-t-t-+++t-IH-t-t-H-t-t--t-H-+++++++-t-t-t-++-+++-t-1

IlL
Jl IJ

II

II

'J

Toronto Transit Commission


CONTRACT A29-1

Section 01 57 19
ENVIRONMENTAL CONTROLS
ATTACHMENT 4: NOISE MONITORING FORM SAMPLE

Toronto Transit Commission


CONTRACT A29-1

Section 01 5719
ENVIRONMENTAL CONTROLS
ATTACHMENT 5: SAMPLE VIBRATION MONITORING FORM

Technical Memorandum #
To:

[Month, Day, Yearj


[Commission's representative]

From:

[ContractoiJ

Subject:

Construction Vibration Monitoring- [Loca6on Description]

Date:

PN:

Distribution:

[Required persons]

[Commission's representative],
Vibration monitoring has been conducted at [Location Description] as described in the Environmental
Controls Specification (Section 01 57 19). [The nearest construction compound is [compound
name]]. Long term monitoring at this location commenced on [date] and will continue to [date for end
of measuremenfj. This memo is a summary of the data and analysis for measurements between
[date] and [date].
Detailed Location Description

The monitor is located [details, i.e. UTM coordinates, west side of xxxx Street xx m north of yyyy
Street...]. See Figure 1. Figure 2 shows the equipment setup at this location. The longitudinal axis
of the vibration transducer was directed at [perpendicular to the TBM path/the shaft location].
Analysis Summary

The following statistical analysis was completed:


For all valid data:
Daytime
Statistics
Minimum Value
Maximum Value
Mean Value
Standard Deviation
Number of Samples
95% Confidence
Interval

Evening

95% Confidence
Interval

For all valid weekend data:

Page 1 of4

Night-time

All

Toronto Transit Commission


CONTRACT A29-1

Statistics
Minimum Value
Maximum Value
Mean Value
Standard Deviation
Number of Samples
95% Confidence
Interval

Section 01 57 19
ENVIRONMENTAL CONTROLS
ATIACHMENT 5: SAMPLE VIBRATION MONITORING FORM

Daytime

Evening

Night-time

The breakdown of statistical analysis and data is presented in Appendix: Sample Noise Analysis
Data.

Irregular Activities
The following activities occurred during the period of monitoring:

[Activity- dates- approximate time}

[Activity- dates- approximate time}

If there are any questions regarding the contents of this memo, please do not hesitate to contact the
undersigned.
Yours sincerely,
Prepared By:

Reviewed By:

[name]
[title}
[company}
[phone number}

[name]
[title}
[company}
[phone number}

Page 2 of 4

All

Toronto Transit Commission


CONTRACT A29-1

Section 01 5719
ENVIRONMENTAL CONTROLS
ATTACHMENT 5: SAMPLE VIBRATION MONITORING FORM

Page 3 of4

Toronto Transit Commission


CONTRACT A29-1

Section 01 57 19
ENVIRONMENTAL CONTROLS
ATTACHMENT 5: SAMPLE VIBRATION MONITORING FORM

Page 4 of4

Toronto Transit Commission


CONTRACT A29-1

Section 01 57 19
ENVIRONMENTAL CONTROLS
ATTACHMENT 6: COMPLAINTS PROTOCOL

Toronto-York Spadina Subway Extension


Downsview Station to Steeles Avenue

Environmental Assessment
Complaints Protocol

8 February 2008

TORONTO TRANSIT COMMISSION


ADAM GIAMBRONE
Q-IAIR

JQEMIHEVC
VICE..cHAIR

SANDRA BUSSIN
GLENN DE BAEREMAEKER
SUZAN HAll
PETER MILCZYN
ANTHONY PERRUZZA
BILL SAUNDERCOOK

GARY WEBSTER
OilEF GENERAl MANAGER

VINCENT RODO
GENERAL SECRETARY

MICHAEL THOMPSON

February 19, 2008

Ms. Marilyn Toft


Manager, Council Secretariat Support
City Clerk's Office
Toronto City Hall, 121h Floor, West Tower
100 Queen Street West
Toronto, ON M5H 2N2
Dear Ms. Toft:

Re:

Complaints Protocol, Toronto-York Spadina Subway Extension


Downsview Station to Steeles Avenue, Environmental Assessment

The Toronto Transit Commission (TTC) is currently undertaking a major expansion project,
the Toronto-York Spadina Subway Extension (TYSSE). As part of the Conditions of
Approval of the Environmental Assessment for the project, the Ministry of Environment
(MOE) has requested that the Complaints Protocol, among other documents, be placed on
the Public Record at the Clerk's Office of the City of Toronto. The intent is to provide
public access for viewing of the document.
Attached, please find one (1) copy of the Complaints Protocol for the Toronto-York
Spadina Subway Extension (Downsview Station to Steeles Avenue Section). Could you
please place this document on the Public Record at the Clerk's Office for the duration of
the design and construction period of the project. The estimated project completion date
is 2015.
Please contact me at (416) 393-7884 if you require additional information or details about
the Complaints Protocol.

Charles Wheeler
Deputy Chief Project Manager
Third Party, Planning and Property
Spadina Subway Extension Department
50-45-46
1120683

Attachment
Copy to:

S. Desautels, Ministry of the Environment


190() Yonge Street, Toronto, Canada, M4S 1Z2 Telephone 416-393-4000 Web Site: www.ttc.ca

Table of Contents
1
2

BACKGROUND ......................................................................................................... 1
COMPLAINTS PROTOCOL ...................................................................................... 1
2.1
Construction of the Undertaking ................................................................... 2
2.1.1 Project Website .........................................................................................................2
2.1.2 Central Project Telephone & Pager Hotline .........................................................2
2.1.3 Public Communications Tracking System ......................................................... ..4
2.1.3.1
System Description..............................................................................................4
2.1.3.2
Initiating a Case ................................................................................................... 6
2.1.3.3
Unique Case Number .........................................................................................8
2.1.3.4
Actions ..................................................................................................................9
2.1.3.5
Search Feature ....................................................................................................10
2.1.3.6
Project-Specific Mailing Lists ...........................................................................12
2.1.3.7
Management Reports ........................................................................................14
2.2
Operation of the Undertaking ....................................................................... 16
2.2.1 Communication Modes .........................................................................................17
2.2.2 Processing CSC's .................................................................................................... 17
2.2.3 Other CSC's ............................................................................................................. l8

Background

The Toronto-York Spadina Subway Extension (IYSSE) project is being undertaken joindy
by the City of Toronto I Toronto Transit Commission (ITC) and York Region. This
project has received approval under the Ontario Environmental Assessment (EA) Act under
two separate EA studies:

Spadina Subway Extension Environmental Assessment from Downsview to Steeles


Avenue (February 2006)- City of Toronto I TTC
Highway 7 Corridor Vaughan North-South Link Public Transit Improvements
Environmental Assessment (August 2005) -York Region (this EA addresses the
extension of the Spadina Subway north of Steeles Avenue to the Vaughan Corporate
Centre at Highway 7).

The Spadina Subway Extension Environmental Assessment from Downsview to Steeles


Avenue addressed the 6.2 km, 4 station underground extension of the Spadina Subway from
Downsview Station to Steeles Avenue, with related commuter facilities (bus terminals,
passenger pick-up and drop-off and commuter parking). In a letter dated October 18,2006
from the Minister of the Environment, Laurel C. Broten, the EA was approved under the
Environmental Assessment Act. With this approval, the City of Toronto and TTC could
proceed with the undertaking, subject to the conditions imposed in the October 18,2006
letter and any other permits and approvals required.
Item 7 of the Conditions of Approval, submission of Complaints Protocol, is addressed in
this document. The Complaints Protocol focuses on how the TTC will deal with and
respond to inquiries and complaints received during the construction and operation of the
Spadina Subway Extension from Downsview to Steeles A venue. A separate Complaints
Protocol will be submitted for the Highway 7 Corridor Vaughan North-South Link Public
Transit Improvements Environmental Assessment.

Complaints Protocol

The Complaints Protocol will be used to respond to and address inquiries and complaints
received during the construction and operation of the undertaking, Spadina Subway
Extension from Downsview to Steeles Avenue, and is detailed in the following sections
namely:

Construction of the Undertaking


Operation of the Undertaking.

Page 1

Complaints Protocol-S February 2008

2.1

Construction of the Undertaking

The general public has various means of contacting the TIC during the construction of the
Toronto-York Spadina Subway Extension where they can place a complaint or inquiry. The
following sub-section illustrates how complaints /inquiries are managed at the TTC.

2.1.1 Project Website


A web site was created by TIC specifically for the Spadina Subway Extension Project to
inform the public on the status of the project, refer to
http://www.toronto.ca/ttc/spadina extension for details. The web page has various tabs
which allows the User to learn more about the following topics:
EAStudy
History
Get Involved
FAQs
Contact Us .
The "Contact Us" web page encourages the User to get in-touch with the Toronto Transit
Commission if they have any questions or concerns rdating to the Toronto-York Spadina
Subway Extension Project.
An individual or organization can contact the TIC by mail, e-mail, tdephone, facsimile or
TTY. The contact information is noted bdow.
Mail:

Spadina Subway Extension Department


Toronto Transit Commission
5160 Yonge St., 6th Floor, ON M2N 6L9
E-mail:
subway.ea@ttc.ca
Tdephone No:416 393 4001
Facsimile No.: 416 338 0414
TTY No.:
416 397 0831

2.1.2 Central Project Telephone & Pager Hotline


The TIC currendy has a telephone hodine which has a 24-hour comment line where
individuals/ organizations can place their complaints, report on issues, request information
etc. The telephone hodine is answered live when Construction Liaison Staff are present in
the office, otherwise the Callers can leave a voice mail message.
For major construction contracts for the Toronto-York Spadina Subway Extension,
Construction Liaison Staff will be available by 24-hour pager to respond to Emergencies the response time will be immediate once a call is received. This hodine is not yet in place.
For the upcoming Stedes West Station Sewer Relocation contract, the normal TTC 24-hour
comment line will be utilized as immediate response 24-hours per day is not considered
necessary.

Page 2

Complaints Protocol-S February 2008

Please contact us if you have any questions or


comments about this project.
If you would like to be on the project mailing list to stay
informed of the project's progress, please provide us
with your name, mailing address,
and, e-mail address. Let us know if you prefer to be
contacted by email or by Canada Post.

Report

E-mail: subway.ea@ttc.ca
Telephone: 416-393-4001 (24-hour comment line}
TTY: 416-397-0831
Fax: 416-338-0414
Mail: Spadina Subway Extension Department
Toronto Transit Commission
5160 Yonge Street, 6th Floor, ON M2N 6L9

Figure 2.1- "Contact Us" Screen for the TIC Spadina Subway Extension Web Site
http://www. toronto.ca/ ttc/ spadina_extension/ contact.htm

Page3

Complaints Protocol-S February 2008

2.1.3 Public Communications Tracking System


The TIC has a Public Communications Tracking System (PCTS) which it utilizes to track,
respond and address complaints, suggestions, comments and concerns received from the
general public by mail, e-mail, tdephone, facsimile or TIY. The PCTS is a software
program that the TIC had devdoped specifically to deal with inquiries and complaints
during the implementation phase of capital projects like the Toronto-York Spadina Subway
Extension Project.
The power and capabilities of the PCTS is far-reaching and enables the TIC to input, track,
address, categorize and report on the status of complaints or inquiries at any given time. A
description and summary of PCTS features is provided below which illustrates how the TIC
manages complaints and inquiries in t:imdy and efficient manner.

2.1.3.1

System Description

The PCTS is a web based system that is easily operated and maintained. The system features
are described bdow.

The TIC hosts, uses, and maintains a database mainly used for documenting and
tracking communications with the general public (interested parties or those directly
impacted by construction activities).

Authorized TIC Staff enter details of complaints/inquiries into the database, and
either respond and document the course of action taken, or forward to the
appropriate person for action/ resolution.

When the complaint/inquiry has been referred to a project staff member for
action/ resolution, an automated e-mail notification appears in their Outlook mailbox
to prompt action.

Every action is recorded in the database and automatically receives a date/ time
stamp. In addition, the username of the person that entered the data is noted for
tracking and auditing purposes.

To ensure the integrity of the information, only a user who has been assigned as the
"Administrator" is permitted to ddete a case, action, or attachment from the
database. Administrators may also modify users' access rights or add projects/type of
concern categories to database.

The system has the ability to search for existing persons or organizations to prevent
duplication and to show the history of project-related contact with them.

Management reports to display statistical data may be generated.

Mailing lists for specific projects may be generated (via e-mail or paper copy).

Page4

Complaints Protocol-S February 2008

Software being used: Oracle 8.1.7.4

Glossary of Terms

Case
Attachment

Public Communications Tracking System

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PageS

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Complaints Protocol-S February 2008

2.1.3.2

Initiating a Case

Using the "Add Case" feature, the details of a complaint/inquiry are entered into database
(i.e. name, address, phone, e-mail, preferred method of communication, nature of
complaint/inquiry, date received, case details, etc.).

L_-..J
[ _________ j

Posii!Code:

[ _____________________ _) OllkePbone#

(_ _____________________ _j

!Pagei#
;Email:

CASE INFORMATION

[~I~~:!:== I

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0FAX

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COTHPR
0PAGER

. . _. . __ . . _ _ IJ

Time Riceived(ID!:MM):

TTC 0 CITY OF TORONTO C

Figure 2.3 - "Add Case" Screen

Page 6

Complaints Protocol -8 February 2008

Add Case Screen (cont'd):

;II
TrC C CITYOF TORONTO C
YI!S

r:

NO

r:

Typo ofCODCom:

PoloDiiaiCioim:

1':' PERSONAL IMJURY

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L DUSTIDDU

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ri OI!MI!RAL IMQtnRY
C OOVERMMENT REVIEW TEAM MEMBER

CMOJSE

D PRI!II'OST COMSTRIICTION JMSPECTION


[j PROPERlY ACCESS

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CsAFP.TY
C SUOOESTION.COMMENT
[j TECIIIIICAL ADVISORY COMMITTE!! MEMBER

CTRAFFIC

[j WORKSIIOPSA:IPEM HO!JllFS

CueDtscziptioa:

Figure 2.3 - "Add Case" Screen

Page7

Complaints Protocol-S February 2008

2.1.3.3

Unique Case Number

Once details of Case are entered into the system and the "save" button is pressed, a unique
Case Number is assigned.

Figure 2.4 - "Case #" Screen

Page 8

Complaints Protocol-S February 2008

2.1.3.4

Actions

There are three types of actions that are utilized when processing a claim / inquiry namely:
Update
Forward
Close.

Please add new action below.

Figure 2.5 - "Add Action to Case #" Screen


Updates to the status of the Case may be made and are date/time and name stamped.
Examples of updates are: "attempted to return call on two occasions", "site meeting
arranged with property owner", etc.
Cases may be forwarded to another PCTS user for action. If so, the recipient is notified
through their Outlook e-mail that the specified Case Number has been assigned to them
prompting access to the database to view case details. The date/time a Case is forwarded
and to whom is documented as part of the Case history. A deadline for action may also be
imposed to ensure a timely response. Deadlines that have been exceeded appear on the
"Open Claims" report for tracking purposes.

Page 9

Complaints Protocol-S February 2008

Once a Case has been closed (issue resolved or response sent), it may be modified to show
details of action taken. Written responses (e-mails, scanned letters) may also be attached to
Case.

2.1.3.5

Search Feature

The search feature allows searches for Cases based on various criteria such as name,
company, e-mail address, key word, project, assigned to, opened by, etc. This feature can be
used to show all Cases relating to a particular individual or organization to illustrate the
history of contact/ responses.

Figure 2.6 - "Search for Case" Screen

Page 10

Complaints Protocol-S February 2008

Smith
Smith
Smith
Smith

John
John
John
John

Figure 2.7- "Search Results" Screen

Page 11

SHEPPAim

SHEPPARD
SP.ADINA
SP.ADINA

Please add to mail ..


Inquired about sta ..
Complained that th. ..

Complaints Protocol-S February 2008

2.1.3.6

Project-Specific Mailing Lists

Once a request has been received to be added to a project mailing list (for project updates or
notification of project events), an indication for the preferred method of communication
(either paper copy or e-mail) is selected in the case details section of the Case. The system
automatically generates either mailing labels for hard copy mailings (via Canada Post) or a
listing of the e-mail addresses applicable to the specific project. Mailing lists are mainly used
by Project Clerks for distribution purposes.

Canada Post Mailing Labels


This report creates mailing labels for those individuals / organization who requested to be
notified of project progress or events by paper copy (via Canada Post).

JolmSIIIilll
llJCltySboet
llamili..,ONc..oa.

ULIU

Carol While

s.-.

IIIII Y"""'
Apt.IIIIJ
Tcmmto,ONc..oa.
M!IN21.0

llJMoiaStad
Tomlllo,ONc..oa.
MIMlN~

Susanllla<k

Figure 2.8 - "Canada Post Mailing Labels, Screen

Page 12

Complaints Protocol-S February 2008

E-mail Mailing Lists


This feature creates mailing labels for those individuals / organization who requested to be
notified of project progress or events by E-maiL Using the "Copy Selected E-mails" report,
e-mail addresses may be "cut and pasted" to form the address section of a project update or
event notification sent by e-mail.
Note: addresses are listed under blind copy feature to ensure privacy of E-mail contact
information. For confidentiality reasons, personal information of mailing list
registrants is not shared.

bgreen@hotmailcom;joe@8mail.com; alex_s@rogers.com;;;; ;jdoe@yaboo.ca;;; steve.jones@yaboo.ca;;;

Figure 2.9- "E-mail Mailing List" Screen

Page 13

Complaints Protocol-S February 2008

2.1.3.7

Management Reports

A variety of reports can be produced by the system which is a useful feature for managing
the complaints and inquiries. The reports which can be produced include the following:
Concern Count Report
Project Details Report
Open Claims Report.

Concern Count Report


A Concern Count Report is a management tool which summarizes the nature of
complaints/inquiries within each project or contract during a specific time period.

Figure 2.10- "Concern Count Report" Screen

Page 14

Complaints Protocol-S February 2008

Project Details Report


The Project Details Report is a management tool to view the listings of all Cases entered for
each project in numerical order.

PUBLIC COMMQNIQDQNSDACQNC SYSJDI


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12

Figure 2.11 - "Project Details Report'' Screen

Page 15

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Complaints Protocol-S February 2008

Open Claims Report


An Open Claims Report lists Cases that are still "open" and therefore require action before
closing. It is mainly used for tracking purposes to ensure staff are providing responses,
following up, etc.

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Figure 2.12- "Open Claims Report" Screen

2.2

Operation of the Undertaking

The Customer Services Section of the TIC is responsible for receiving, documenting and
responding to complaints from the public about TIC Operations. They are received via
phone, letter, email or personal visit. The most common frequent areas of complaint are
summarized in a monthly report that is presented to Management. The following subsection describes the TIC's Standard Customer Services Operating Procedure.

Page 16

Complaints Protocol-S February 2008

2.2.1 Communication Modes


TelephoneNisit
The Customer Service Representative begins the call by identifying himself/herself with their
first name. (Surnames should be provided upon customer request). When the representative
detennines the nature of the call, one of two actions is taken.

If the call is a complaint with identifying information, it is recorded via an online Customer
Service Communication (CSC) and forwarded to the appropriate operating division or
department.
In cases where the complaint can be resolved to the customer's satisfaction on-the-spot (e.g.
immediate explanation provided for a delay in service), the communication is recorded as a
memo and not circulated.

Letter/Email
The great majority ofletters/ emails are recorded as CSC's. The relevant information is taken
from the letter and keyed into the CSC's Description, Employee and Customer fields. The
letter/ email is scanned into the system as an attachment and the communication is then
forwarded to the responsible division or department.
The only letters/ emails not recorded are requests for schedules, Ride Guides, etc. These
communications are disposed of once the order has been filled and a reply sent. No
outgoing letter is required in these cases, but the representative attaches his/her business
card.

2.2.2 Processing CSC's


PhoneNisit
The customer is asked if he/ she wishes a follow-up reply to the investigation. In order to
have a matter investigated the customer is required to provide identifying information. If the
customer has complied, the esc is forwarded to the division or department for investigation
and response back to Customer Services. Divisions/ departments are allowed 10 business
days to investigate and respond to CSC's. If a reply was requested, the customer is recontacted by telephone with the final response.

If the proper identifying information is not provided as per the agreement, the esc is
forwarded as a Departmental Memorandum, for information purpose only (No response
back from division/ department)
In cases of complaints relating to potential Human Rights or Legal issues, these CSC's are
always forwarded to the department/ division involved for investigation and response,
including_reports where identifying information is not provided.

Page 17

Complaints Protocol-S February 2008

CSC Mail-outs
In cases where telephone complaints involve allegations of operator profanity, racism,
threats or physical contact, the esc is recorded, printed and forwarded to the customer for
sign-off. This allows for formal documentation of the complaints as per the Amalgamated
Transit Agreement.

Letter/Email
It is Customer Services' policy to respond to all written communications. Wherever possible,
the letter/ email is responded to by telephone, and the same process is followed as noted
above. That is, the customer indicates if he/ she desires a reply after the investigation and the
esc is sent to the appropriate division/ department.

If the representative is unable to contact the writer by telephone, an acknowledgement


letter/ email should be sent to the customer as soon as possible. Typically, the letter will
contain an apology where appropriate, and assurance that the incident has been directed to
the proper authorities for resolution. Again, if proper identifying information is provided,
the CSC is forwarded to the division/ department involved for a response. If incomplete, the
letter/ email is dispatched as a Departmental Memorandum.

Response Times
Customer Services' objective for acknowledging all communications is five business days.
For complaints in which the customer wishes a reply following the investigation, the
objective is to provide a final response within 15 business days.

2.2.3 Other CSC's


Executive CSC's
CSC's directed to the Chief General Manager, Chair or a TTC Commissioner are handled in
the same fashion as non-Executive CSC's. The response time allowed is shortened to five
days, to allow for the extra time required for signing off the final letter. That is, a letter is
prepared for the Official's signature, and the response is routed via the appropriate
Managers/GM for approval before being signed.

Legal/Claims CSC's
If a customer report involves a potential claim, Legal/Claims should receive copies of all
correspondence.

Human Rights CSC's


In cases where there are Human Rights allegations, all correspondence with the customer is
to be in writing. Further, Human Rights, Security and Legal must approve all letters before
being sent.
Other TTC Departments
Other TIC departments involved in the CSC process include Planning (route/bus
stop/schedule change requests), Equipment (Cold/hot vehicles), Plant (maintenance

Page 18

Complaints Protocol-S February 2008

concerns), Revenue Operations (foken vending machines), Marketing (Advertising) and the
Spadina Subway Extension Department.

Page 19

Toronto Transit Commission


CONTRACT A291

Section 01 57 19
ENVIRONMENTAL CONTROLS
ATTACHMENT 7: STORM SEWER OUTFALL MONITORING

LOCATIONS

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Toronto Transit Commission


CONTRACT A29-1

Section 01 5719
ENVIRONMENTAL CONTROLS
ATTACHMENT 8: THERMAL EFFECTS MONITORING REPORT FORM

Thermal Effects Monitoring Report- Contract# A29-1


Reports on thermal monitoring in all locations must be supported by weekly graphs of hourly
temperature from data loggers at each pair of measurements at each outfall location between
October 1st and May 15th annually. Reports on thermal monitoring of hourly temperature from
data loggers must be supported by daily graphs of each pair of temperature measurements at
outfall location between May 15th and September 30th annually.

Day/Week Ending (D/MIY): _ _ _ _ _ _ _ _ _ _ _ __

Construction
Status:._ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __

Completed by: Contractor's Environmental Manager

Signature

Name

Date

Reviewed by: Commission's Representative

Signature

Name

Date

Temperature Differential
Was a temperature differential identified between monitoring at any location in this
report in comparison with the most recent monitoring report?
[]Yes

[]No

IF YESRe-sampling results showing continued Temperature differential between discharge


location and in stream monitoring location.
Time/dates of re-sampling: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
[]Yes

[]No

Isolation or narrowing of source site of dewatering effluent confirmed?


[]Yes

[]No

Increased Monitoring Frequency Initiated?


[]Yes

[]No

Toronto Transit Commission


CONTRACT A29-1

Section 01 57 19
ENVIRONMENTAL CONTROLS
ATTACHMENT 8: THERMAL EFFECTS MONITORING REPORT FORM

Day/Week Ending (0/M/Y):. _ _ _ _ _ _ _ _ _ _ __

Creek
Outfall
Location

VCC2
Black
Creek
VCC2
Black
Creek
VCC2
Black
Creek
VCC2
Black
Creek

Dewaterin~

Site Name:

Daily Dewatering
Discharge Volume
to Storm Sewer
(1/sec) at each
Construction Site

Daily Outfall Monitoring:


Temperature2
50 metres
upstream of
outfal31

Downstream of
outfall in mixinp
zone location

Summary
Temperature
Differential
>5C

rt.ltfl

Extraction
Shaft 3

Cross Over
Box area
Station Box
including VIVA
Connection
Tail Track Box
area

1 Each Construction Site with dewatering must be identified separately. Multiple arrays at a single site may be reported together.
See map of outfall locations shown on Appendix 8.
2

Summary n11mber must be supported with hourly graphs of temperatures shall be provided for each week.

3. Locations must be confirmed with the Construction Resident prior to installation.

COMMENTS/MITIGATION STRATEGY TO BE IMPLEMENTED TO ALLEVIATE FISH:


Comments should provide context for monitoring report. Including, but not limited to dewatering status, weather
events, and externalities that have impacted monitoring results.
If thermal effects of dewatering effluent exceed the 5 degree differential, this section used to identify
mitigation strategy sequence to be undertaken at this construction site and/or other contributing sites to
same outfall.

(Append additional pages if necessary}