Campus Operations Online Training/Test Configuration

Department:
Training Name:
Description of Training:
OHS Training Course ID:
If there is already a Training Tracker Course set up for this training, please give the course ID.
Is there a test for this training?
Yes
Will the test be on the Staff Education's website?
Does this training require registration?
Yes
Is this training licensed?
No
Is the license restricted to UAMS Network only?
No

No

How many questions should be generated for each student exam?

Questions will be generated in a random order unless otherwise specified.
Generate questions in random order?
Yes
What is a passing score for the test (percentage)?
80
Does this replace an existing Training and Test?
No
Which test does it replace?

Are there any prerequisites that the student must meet before taking this training?
If so, describe them:

No

Who is the contact person for this training?

Contact Name: Telecom Generic
Contact Dept:
Contact Email: Telecom@uams.edu
Yes
Does this person want to be sent an email each time someone passes the test for this course?
Yes
Does this person want to be sent an email each time someone FAILS the test for this course?
Question Text:

To Change your password, you should select which one of the following tabs?

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Question Text:

Billing/my contact information/change password

Home/my contact information/change password
Report/deparment billing/search

What are the initial username and password for logging into Pinnacle?

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Question Text:

UAMS SAP# and uams_telecommunication

PINNACLE and telecom.edu
UAMS SAP# and uamstelecom

Is the default password a combination of letters, numbers, and ect?

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Question Text:

Yes
No

What are the two types of charges that can be assessed to a department?

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One time and reccurring charges

Long distance and local charges
Cellphone and data charges

One time charges include:

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Question Text:

Monthly PBX extension

DIS and Windstream
UAMS labor and equipment

Recurring charges include:

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Question Text:

UAMS voicemail
Monthly PBX extension
UAMS labor and equipment
All the Above

If you need to reset your password, you should contact which of the following:

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Question Text:

Karen Broadway
Your Supervisor
IT

To increase the number of billing periods to view, you can increase the rows per page?

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Yes
No

How do you request for new users or new accounts?

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Question Text:

Visit Telecom's website for instructions

Send an email to Telecom@uams.edu
Inform your supervisor

The purpose of the Pinnacle Billing training was to teach end users how to use the
following functions of Pinnacle:

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Change user password

Login to Pinnacle
Search and view billing information
All the above

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