RICHARD FRANCIS

24 Chopin Avenue • Dollard des Ormeaux, Quebec H9G 1J6 (514) 620-8079 • (514) 236-4584

Objective: A challenging position, full or part-time, utilizing developed abilities in Management,

Human Resources, Training and Operations with the opportunity for professional
growth based on performance.

Experience: SELF-STORAGE CONSULTANT MONTREAL, QUEBEC

Self Employed June 2006 to Present
• Assist companies or individuals with opening of new storage facilities
• Set up marketing plans, office layout, software and training
• Handle all aspects of hiring and training of employees
• Set policies, procedures and working parameters
• Review budgets and all associated costs of opening a self-storage
facility
• Work with owners to establish proper operating procedures
• Follow up provided after completion of mandate

PUBLIC STORAGE CANADA. VANCOUVER, B.C.

District Manager (based in Montreal) May 1996 to January 2006
• Direct and manage staff of 25 employees.
• Supervise operations of 6 storage facilities plus 6 in Toronto for 4 years
• Audit properties monthly on all areas including operations and financial.
• Hire, train and evaluate employees. Handle HR issues for Quebec Market
• Oversee all property expenses including yearly capital expenditures.
• Source out trades, vendors and suppliers

CULTURES RESTAURANTS INC. TORONTO, ONTARIO

Human Resources Manager September 1996 to April 1997
• Implemented wage and performance reviews for company employees
• Developed compensation programs for corporate stores
• Created New-Hire packages
• Interview, hire and train new restaurant managers
• Developed WHMIS and Health and Safety programs for chain
• Devised Corporate disciplinary programs
• Conducted employee focus groups
• Handled employee grievances
• Interviewed potential Franchisees and assisted in selection process
• Worked with Franchisees on various HR issues

CULTURES RESTAURANTS INC. TORONTO, ONTARIO

Franchise Consultant/Training Manager May 1993 to August 1996
• Oversee operations of 20 Franchise Restaurants and 9 corporate stores.
• Developed Franchise training program and implement to new Franchisees.
• Coordinated new store openings
• Hire, train and evaluate corporate employees.
 THE SECOND CUP COFFEE CO. TORONTO, ONTARIO
Operations Supervisor/Franchise Consultant April 1992 to April 1993
• Supervised 10 Corporate stores
• Evaluated Operations excellence
• Interviewed, hired and trained new employees and managers
• Franchise Consultant for 20 stores
• Performed Franchise Operations audits as required
• Assisted Franchisees on Operational, Financial and Personnel issues

MCDONALD'S RESTAURANTS OF MONTREAL, QUEBEC

CANADA LTD. (1974 TO 1992)
Regional Trainer
May 1990 to January 1992
• Trained and followed up on all new management trainees.
• Prepare management trainees for Basic Operations Course (B.O.C.)
• Worked with all levels of management in developing various skills base on the
individual's need.
• Conduct workshops, meetings and training classes for all levels of restaurant
management.

MCDONALD'S RESTAURANT OF MONTREAL QUEBEC

CANADA LTD.
Human Resources Generalist
January 1987 to May 1990
• Assisted store managers and area supervisors with all recruitment issues.
• Organized all recruitment activities and action plans.
• Conducted career booths in schools, universities and malls.
• Perform regular counseling to all restaurant staff including management.
• Conducted orientation classes, employee rap sessions and personnel audits
• Handle employee grievances
• Assisted Human Resources department with salary scales, minimum wage
adjustments, Health, Safety and Workman's Compensation claims,

MCDONALD'S RESTAURANT OF MONTREAL, QUEBEC

CANADA LTD.
Restaurant Management
April 1974 to December 1986

Education:

1975 DAWSON COLLEGE (CEGEP) MONTREAL, QUEBEC

Completed 2 year course in Business Administration

1973 JOHN F. KENNEDY HIGH SCHOOL MONTREAL, QUEBEC

High School Leaving Certificate

Computer Skills:

Microsoft Office, Internet and Email

Volunteer: Animal Adoption Montreal October 2009 to present

Toronto Wildlife Centre 1992 to 1997