HEATHER A.

COLEMAN
15 Southern Road, Southbourne, Dorset BH6 3SR
07769112111 | heather.a.coleman@hotmail.com

EDUCATION
Bachelor of Arts (Hons) English Language and Literature
Open University, Milton Keynes, UK

Dec 2014 Dec 2017

A Level Qualification
Bournemouth and Poole College, Dorset, UK
o A2 Level passes in media studies, psychology, English language and literature.
o AS Level passes in information and communication technology.

Sept 2010 May 2012

International Baccalaureate Program

Mulgrave School, West Vancouver, Canada
o Completed Middle Years International Baccalaureate Program.

Apr 2005 Jun 2010

EMPLOYMENT HISTORY
Sales and Marketing Associate
Mar 2014 Dec 2014
nergie Fitness For Women, Southbourne, UK
o Obtained Active IQ Level 2 Fitness Instructor qualification, achieved health and safety first aid qualification,
and completed nergie group sales course.
o Conducted workout sessions with prospects and members, as well as created personalised fitness plans
with tailored health advice.
o Worked within a team to achieve monthly membership and member retention goals through active
prospecting and research.
o Carried out all reception and administration duties, inducted prospects and new members, and dealt with
membership queries in a professional manner.
Digital Media Analyst
Nov 2013 Mar 2014
DAL Strategy Ltd, Bournemouth, UK
o Analysed internet trends and crowd funding opportunities.
o Performed an array of administration tasks, such as filing and other office organization.
Customer Service Assistant
Nov 2012 Nov 2013
Sainsburys Local, Southbourne, UK
o Delivered excellence in customer service, as shown by scores of 100 per cent in customer service and
Think 25 tests.
o Completed training in code checking, food handling and hygiene regulation, and customer service.
Customer Service Associate
Mar 2012 Jul 2012
Good Play Caf, Southbourne, UK
o Carried out customer food and drink orders, supervised indoor childrens play area, and performed menu
training for new staff members.

CAREER DEVELOPMENT
Volunteer
Apr 2009
Mulgrave School Costa Rica Volunteer Program, San Jos, CRC
o Helped to ultimately build a classroom and nursery for a school in a low-income area of Costa Rica.
o Worked within a small team to achieve a collective goal, facilitating a much needed objective through
much endurance and hard work.
Summer Camp Volunteer
Aug 2007
West Vancouver Youth Summer Camp Program, Vancouver, Canada
o Supervised and entertained ~20 pre-school children for the summer.
o Demonstrated excellent communication and teamwork skills, as well as exemplary patience.

COMPUTER LITERACY
o
o

Microsoft Excel, Word, Outlook, Access, Powerpoint, Publisher, Adobe Photoshop, Acrobat.
Mac and PC proficient.