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RESUME

RAJPAL TYAGI
Village- Sultanpur
Sec -130, noida
Mob.+919212205077
rptyagi007@gmail.com

Career Objective:
To work in an organization promoting collaborative team effort, to deliver value added solutions to the
customer through the use of technology. To excel in the field I work in, thereby enhancing my
capabilities and contributing to the growth of the organization.
Summary
For the last 7.6 years Ive been installing, maintaining and Troubleshooting Desktop computers and
Thermal printers, POS devices.
Education Qualification
Xth passed in 2002 from U.P Board
XIIth passed in 2004 from U.P Board.
Professional Qualification

3 Year Diploma in ELECTRONICS ENGINEERING (63.3%) From DIES (DELHI INSTITUTE OF


ENGINEERING STUDIES) ISO 9001-2000
Technical Qualification:

1 Year HARDWARE diploma(60%) from JETKING INFOTRAIN LTD. (2005)


1 Year HARDWARE Diploma from TECHNO SPHERE COMPUTER EDUCATION
CENTER.(2008).
1 Year SOFTWARE Diploma From NIT.(2002)
Operating System: Windows XP/7/Vista.

Printers:
Good knowledge about troubleshooting of THERMAL PRINTERS AND POS DEVICES.

Professional Experience:
Company: HCL Infosystems Ltd

Duration: 1st FEB 2007- till date


Title: CUSTUMER SUPPPORT ENGG.

COMPANY PROFILE:

HCL Infosystem is the leading player in domestic market in System integration,


customer support, Networking solutions. I am working in HCL Infosystems Ltd. As a
customer engineer.I am taking care of the IT Infrastructure as a part of the its team
providing round the clock support to the users. Also provided support for customers
like
DEVYANI
INTERNATIONAL
LTD,BATA INDIA
LTD,SPICE
CINEMA,DOMINOS etc RETAIL CUSTOMERS by making onsite visits in a High
Availability mode.

MY RESPONSBILITIES:

Working As A TL Since Last 1 Year July 2013 To Till date.


Installation, Maintenance and Troubleshooting of Desktops
Client software includes WinXP,Win7.
Installation and Configuration of Desktop Thermal Printers.
Troubleshooting Of Lan Problems.
Helpdesk Support for the Users.
Work on SAP For Calls Management.

JOB PROFILE:

Assembling of Computers and Installation of all types of OS and Softwares.


Software support at customers place.
Troubleshooting of OS and S/W Drivers.
Remote Support To Customer For Software Problems.

TRAININGS ATTENDED:
One month printer/Software training in HCL TRC Centre (NOIDA)

SPECIALIZATION:
Troubleshooting of DESKTOP.
Troubleshooting of THERMAL PRINTER AND POS DEVICES
PERSONAL DETAILS
Name

Rajpal Tyagi

Fathers Name

Sh. Omprakash Tyagi

Marital status

married

Date of birth

12-10-1985

Gender

Male

Permanent Address

Vill- Sultanpur Sec 130 noida


Gautam Budha Nagar
(U.P)

Ph. No.

+919212205077

Language known

Hindi and English

Interest

Listening Music Learning Books


Enjoy playing Cricket,

E-mail

rptyagi007@gmail.com

Date

Place

(RAJPAL TYAGI)

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