Professional Documents
Culture Documents
In compliance with
th
Website: www.ausgroup.com.sg
AGMS-BIQ-MN-001-SG
Rev.1
Quality Manual
In compliance with
AGMS-BIQ-MN-001-SG
Rev.1
REVISION
1
DATE
DESCRIPTION
15-April-2014
PREPARED BY
REVIEWED BY
Sanjay Khankhoje
Quality System Lead
Alvin Lim
Management Representative
APPROVED BY
Mario Durinic
General Manager
The Controlled Copy of this document is in electronic format and is stored Network drive Ausgroup ( T ) . All hard copies are
Uncontrolled unless specifically marked and endorsed by the Management Representative as Controlled Copy.
AGMS-BIQ-MN-001-SG
Rev.1
Doc. Type.
No.
QUALITY MANUAL
MN -001
Title
TABLE OF CONTENTS
API Q1 8th Ed.
MN 0.4
MN 1.0
MN 2.0
MN 3.0
1.0
2.0
3.0
MN 4.0
MN 4.1
MN 4.2
MN 5.0
MN 5.1
MN 5.2
MN 5.3
MN 5.4
MN 5.5
MN 5.6
4.0
4.4.1, 4.2.1, 4.1.4a), 4.1.4b), 6.1, 6.2.3, 5.6.1.1, 5.6.1.6
5.6.1.1 f)
4.4.1a),b),c),d), 4.4.3, 4.4.3a),b),c),d), 4.5
4.2.1,5.1.5a),b),4.1.2, 4.2.1a),b)4.1.3, 6.5.1
4.2.1, 4.2.1a),b) 4.1.2, 4.1.3,6.5.1
4.1.5.2
4.1.2, 6.5.1
4.1.3, 4.1.3, 4.1.4b),5.11
4.2.2, 4.2.3 a), b), d), 4.1.5.1
6.5.1, 6.5.3, 6.5.2 a),b),c)d),e),f),g),i),j)
MN 6.0
MN 6.1
MN 6.2
MN 6.3
MN 6.4
MN 7.0
MN 7.1
MN 7.2
MN 7.3
MN 7.4
MN 7.5
MN 7.6
MN 8.0
4.3.1, 6.2.1
4.3.1, 6.2.1
4.3.2.1, 4.3.2.2, 4.3.2.3 a),b),c),d),e)
4.3.3 a),b),c)
4.3.3, 4.3.3 d)
5.0
4.1.4 a),b),5.2,5.2 a), b), 4.1.3,5.2 a),f),h),4.4.1d), 4.4.4, 4.3.1
5.1.2 a),b),c), 5.1.3, 5.1.3 a),b),c)
Exclusion
5.6.1.1, 5.6.1.1c),b),d),f), 5.6.1.2 b), i), 5.7.1.5, 5.6.2
a),b),c),d)
5.7.1.1 a),b),c),d),g),h), 5.7.1.3,5.7.1.5 a),b),c),d),e),f), 5.7.3,
5.7.4,
5.7.5
5.8,
5.8
a),b),d),e),f),h),5.8.5
6.3
MN 8.1
MN 8.2
MN 8.3
MN 8.4
MN 8.5
Rev.
Date
15-April-2014
Page
1 of 1
TITLE DESCRIPTION
COMPANY PROFILE
RESOURCE MANAGEMENT
Provisions of Resources
Human Resources
Infrastructures
Work Environment
PRODUCT REALIZATION
Planning Of Product Realization
Customer Related Processes
Design and Development
Purchasing
Product and Service Provision
Control of Monitoring and Measuring
Devices
MEASUREMENT, ANALYSIS AND
IMPROVEMENT
6.3 b), 6.1
General
6.2.1, 6.2.2.1,6.2.2.2,6.2.2.3, 6.2.3,5.7.7.1, 5.7.7.2,5.9, 5.7.7.3 Monitoring And Measurement
5.10.1, 5.10.1a), b),d),5.10.2 a),c),5.10.15,5.10.13, 5.10.3
Control of Non-Conforming Product
a),b),c),
5.10.4
6.3, 6.3 a),b),d),e
Analysis of Data
6.1, 6.4.1,6.4.2,6.4.2 a),b),c),d),e),f),6.4.3,6.4.3 b),c),e)
Improvements
MN AP-II
MN AP-III
MN AP-IV
MN AP-V
Amendment Record
AGMS-BIQ-MN-001-SG
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QUALITY MANUAL
MN 0.4
COMPANY PROFILE
15-April-2014
Title
1.0.
Rev.
Date
Page
1 of 1
COMPANY PROFILE
AusGroup Singapore Pte Ltd (AGS) has been established to meet the needs of the oil and gas
industry in Singapore. Include in the activities of AGS are those of AusGroup Pressure Controls
(APC) which is a wholly owned business unit of AusGroup Singapore Pte Ltd) and together they
form the business entity AusGroup Singapore Pte. Ltd. referred to as AGS henceforth.
AGS has developed and implemented a quality management system to satisfy the contractual
needs of our customers and to improve management of the company. The quality system complies
with the International Standard ISO 9001 and the American Petroleum Institute ANSI / API
Specification Q1, 9
th
The principal business activity of AGS offers the provision of General Machining, Fabrication, Test
and Assembly Services.
Our facilities are easily accessible by either road or sea. The 4114 Sq. meter facility includes
fabrication and testing areas, covered machining and storage areas 4178 Sq. meter.
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QUALITY MANUAL
MN 1.0
Title
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Page
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1.1 SCOPE
Provision of General Machining, Fabrication, Test and Assembly Services.
1.2 General
The Quality System described in this Quality Manual conforms to the requirements of ISO
9001:2008, API Specification Q1, 9th edition and ISO/TS 29001:2010 standards. The system
requirements of this manual are aimed at achieving customer satisfaction by consistently providing
conforming products and meeting customer requirements through the application of QMS, continual
improvement and prevention of nonconformity.
This document ensures AusGroup Singapore Pte Ltd identifies customer requirements, through all
QMS processes to achieve customer satisfaction with a closed-loop PDCA methodology.
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QUALITY MANUAL
MN 1.0
Title
Rev.
Date
Page
15-April-2014
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Management
Responsibilities
MN 5.1
Decide Quality
Objectives AGMS-
Product
Realization
MN 7.0
Measure
Analyze
MN 8.1
Improvement
MN 8.1
Provide
Resources
MN 6.1
Planning
Quality Plan
MN Appendix-II
Continual
Improvement
AGMS-BIQ-PR036-SG
Provide Training
AGMS-PCST-015-SG
BIQFM-212-SG
Responsibility,
Authority &
Communication,
Evaluate
Infrastructure,
Space, Building
& Maint.
AGMS-PC-ST015-SG
AGMS-BIQ-PR-030-SG
Management
AGMS-BIQ-PR-009SG
Resource
Management
MN 6.1
Environment &
Health Act 2006
Review Customer
Requirement
AGMS-BDP-PR010-SG
Production &
AGMS-MF-PR025-SG Planning
Procure Raw
AGMS-COMM-PR001-SG
Verify Goods
AGMS-BIQ-ST-007
-SG
Control of Nom-Confirming
Product (CAR/PAR for
Process) Customer
Complaints, AGMS-BIQ-PR040-SG, AGMS-BIQ-PR039-SG
Corrective Action
AGMS-BIQ-PR037-SG
Preventive Action
AGMS-BIQ-PR039-SG
Customer Satisfaction
Survey, AGMS-BDP-PR016-SG
Analysis of Data
AGMS-BIQ-PR-026SG
Manufacturing
AGMS-MF-PR-001SG
Packing / Delivery
AGMS-COMM-PR-018-SG
PLAN
AGMS-BIQ-MN-001-SG
DO
CHECK
ACT
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1.4 APPLICATION
The technical Specification defines the quality management system for product and service
supply organizations for the petroleum, petrochemical and natural gas industries.
Design and Development, Clause 7.3 is considered for exclusions.
All other processes of the international standard are applicable to AusGroup Singapore Pte. Ltd.
The Quality Management System established satisfies the full requirements of ISO 9001, API
Spec Q1, and ISO/ TS 29001 standards.
1.5 CONTROL
This Manual is prepared and issued by the Management Representative and approved by the
General Manager prior to its publication and controlled distribution electronically.
1.6 CONTINUOUS IMPROVEMENT METHODOLOGY
The methodology known as "Plan-Do-Check-Act" (PDCA) is applied to all processes. PDCA can be
briefly described as follows:
Plan:
Do:
Check:
Monitor and measure processes and product against policies, objectives and
requirements for the product and report the results.
Act:
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QUALITY MANUAL
MN 2.0
REFERENCES
15-April-2014
Title
1.1
REFERENCE DOCUMENTS
1.2
1.3
Rev.
Date
Page
1 of 1
ISO 9001:2008
ISO 9000:2005
ISO 9004:2000
ISO / TS 29001
1.4
1.5
PRODUCT SPECIFICATIONS
API Spec 6A
API Spec 16 A
API Spec 16 C
API Spec 16 R
API Spec 16 F
API 1104
API 5L
API 5CT
ASME IX
NACE MR 0175
Production
Doc. Type.
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QUALITY MANUAL
MN 3.0
15-April-2014
Title
AGMS-BIQ-MN-001-SG
Rev.
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Page
Rev.1
1 of 3
3.1
Acceptance Criteria
3.1.2
Acceptance Inspection
3.1.3
API Spec Q1
3.1.4
Calibration
3.1.5
Collection
3.1.6
Compliance
3.1.7
Continual Improvement
3.1.8
Control feature
3.1.9
Corrective Action
3.1.10 Critical
3.1.12 Definition
The definitions of ISO 9000, API Spec Q1 and ISO/TS 29001 apply
to this manual.
3.1.13 Delivery
3.1.14 DAC
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3.1.21 KPI
3.1.23 Management
3.1.24 MAC
3.1.25 Nonconformity
Non-fulfillment of a requirement
3.1.26 Outsource
3.1.28 Preventive maintenance Planned action to minimize the likelihood of equipment failure
and unscheduled interruptions.
3.1.29 Procedure
3.1.30 Quality
3.1.33 Risk
3.1.34 Service
3.1.35 Servicing
3.1.36 T e n d e r
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15-April-2014
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3.2
Rev.
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ABBREVIATIONS
The key abbreviations used in this Quality Manual are listed below :
API
ASME
BS
CAR
CCR
DAC
EHS
GM
HR
Human Resources
IQA
ISO
KPI
MAC
MOC
MPS
MR
NCR
PCP
PDCA
QA
QAP
QC
QL
MN
QMS
PR
SPEC
ITP
TS
WI
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QUALITY MANUAL
MN 4.1
15-April-2014
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4.1
4.2
GENERAL REQUIREMENTS
4.2.1
4.2.2
The Quality System described in this Manual shall be designed to ensure that the products and
services provided by AusGroup Singapore Pte. Ltd. consistently meets and continually
improves its effectiveness with respect to the requirements of the international standards ISO
9001, API Spec Q1 and ISO/TS 29001 standards.
4.2.3
4.2.4
An outsourced process is a process that the company needs for its quality management
system and chooses to have it performed by an external party.
4.2.5
Ensuring control over outsourced processes does not absolve the company of the
responsibility of conformity to all customers, statutory and regulatory requirements. The type
and extent of control to be applied to the outsourced process can be influenced by factors such
as :
a) The potential impact of the outsourced process on the organizations capability to provide
product that conforms to requirements.
b) The degree to which the control of the process is shared.
b) The capability of achieving the necessary control through the application of purchasing
processes.
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4.2.6 The Quality Management System of AusGroup Singapore Pt. Ltd. shall include processes for
management activities, provision of resources, product realization and measurement, analysis
and improvement. A list of procedures governing the processes shall be identified under section
AP-I of this manual and maintained under the Quality Procedures Manual.
4.2.7
For outsourced processes and / or services, AusGroup Singapore Pte. Ltd. shall maintain
responsibility for product conformance to specified requirements when processes are
outsourced.
4.2.8
Quality processes in AusGroup Singapore Pte Ltd will have two main business processes.
The business process overview and process map are as follows:
Core Processes
Estimation
Production
Repair
Support Processes
Fab.
Machining
Logistics
AGMS-BIQ-MN-001-SG
HR
Project
Project
Control
QA / QC
QMS / MR
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MN 4.1
Date
Title
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Requirements
BUSINESS PROCESSES
SUPPLIER
Requirements
Complaints
Satisfaction
Feedback
Maintenance
SALES /
CUSTOMER
SUPPORT
CUSTOMER
Feedback
Material
Requirements
Material Supplier
rating
Q.C
Breakdown
Information
Purchase &
Receiving
Customer Requirements & Complaints
Service
Production
Test
Report
Feedback
Quality
Control
Dispatch
test results
Material &
Necessary
information
Training
needs
Competency
& skill
requirements
Effectiveness
Feedback
Test
Provision of
Training
Samples for
testing
Service
T
r
a
i
n
i
n
g
Calibration
report
Equipment
(Out sourced)
Flow of information
Flow of material
AGMS-BIQ-MN-001-SG
Management
Processes
MIS Report
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Title
15-April-2014
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Management processes
Management Review
Business Processes
Marketing
Purchase
Production
Quality Control
Dispatch
Resource Planning
Maintenance
Calibration
Training
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QUALITY MANUAL
MN 4.2
15-April-2014
Title
4.2
Rev.
Date
Page
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DOCUMENTATION REQUIREMENTS
4.2.1.1 Policy
It is the policy of AusGroup Singapore Pte Ltd to define the documentation, including the
relevant records, needed to establish, implement and maintain the Quality Management
System and to support the effective and efficient operation of the companys processes.
4.2.1.2 Requirements
The nature and extent of the Quality System documentation shall be such that it satisfies the
contractual, statutory and regulatory requirements, and the needs and expectations of customers
and other interested parties. Documentation may be in any form or type of medium, suitable to
the needs of the organisation.
AusGroup Singapore Quality Management System documentation shall include the following:
a)
b)
Quality Manual
c)
Documented procedures and records required by the quality management system standards
d)
Process flowchart, contract documents, legal regulations, standards & specifications and
any other documents including records determined by AusGroup to ensure the effective
planning, operation and control of its processes
e)
Quality Manual
Quality Procedures
Work Instructions
Quality Records
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The Quality Manual la ys down th e plan a n d sp e cif ie s all basic areas of activity that m u st
b e addressed. It defines the policies and objectives of the Quality System and reasons WHY the
organisation wants to ensure quality of products/services to meet customer's requirements.
The Quality Procedures contains the procedures for activities or processes identified as
essential for the implementation of the Quality Management System. It describes WHAT and
WHO of the work carried out in specific areas and the sequence and interaction of processes to
ensure conformity of product and service.
All procedures referenced within this specification shall be established, documented,
implemented, and maintained for continued suitability.
The Work Instructions deals with HOW the organisation executes the specific tasks in greater
details. It describes the operating practices and controls kept over process activities.
AusGroup Quality Management System satisfies the requirements of ISO 9001, API Spec Q1
and ISO/TS 29001 standards, while adhering to customer's quality requirements that form part
of Total Quality Management.
4.2.1.4 List of Quality System Procedures
The related quality system procedures are mentioned in each section of this Quality Manual.
The Appendix-I at the end of this Quality Manual tabulates the list of quality procedures
developed by AusGroup to maintain its Quality Management System in accordance with
the requirements of ISO9001, API Spec Q1, and ISO/TS 29001 standards.
Quality Manual
Quality Policy
Quality Objectives
Control of Documents
Control of Records
AGMS-BIQ-ST-001-SG
AGMS-BIQ-PR-040-SG
AGMS-BIQ-PR-037-SG
AGMS-BIQ-PR-039-SG
Preventive Action
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MN 4.2
15-April-2014
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4.2.2.2 Requirements
The Quality Manual includes;
b)
a) Scope of the Quality Management System, including details of and justification for exclusions
Reference to system procedures including process flow
c)
d)
The processes that require validation are welding, NDE, heat treatment and painting
e)
The AusGroup addresses in this Quality Manual each specific requirement of ISO 9001,
API Spec Q1 and ISO/TS 29001 standards including the supplemental requirements.
CONTROL OF DOCUMENTS
4.2.3.1 Policy
It is the policy of AusGroup to establish and maintain procedures to review, approve and
effectively control all documents in compliance with the requirements of ISO 9001, API Spec
Q1 and ISO/TS 29001 standards.
4.2.3.2 Method and Responsibility
All personnel within the company are responsible for ensuring that the document and data being
referred to are of current revision.
The Management Representative is responsible for ensuring that the Quality Manual,
Quality Procedures and Work Instructions are properly reviewed, approved for adequacy prior to
issue.
The respective Department Heads are responsible for ensuring that all operational documents
and data including those in the form of electronic and other media are properly processed,
approved for adequacy prior to issue and well maintained.
The Management Representative and Department Heads shall ensure documents are reviewed
and updated as necessary and reapprove when needed, relevant versions of applicable
documents are available at points of use and they remain legible and readily identifiable.
All procedures referenced within ISO 9001, API Spec Q1 and ISO/TS 29001 standards shall be
established, documented, implemented, and maintained for continued suitability. Procedures,
Work instructions, and forms required by Quality Management System shall be controlled.
Changes to documents and their current revision status are identified. All changes to the
documentation of Quality System are reviewed and approved by the same functions that
performed the original review.
AGMS-BIQ-MN-001-SG
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MN 5.1
MANAGEMENT RESPONSIBILITY
15-April-2014
Title
5.1
Rev.
Date
Page
1 of 1
MANAGEMENT RESPONSIBILITY
Communicating to the organization the importance of meeting customer, legal, statutory and
other applicable requirements
b)
Establishing the quality policy, communicating to all employees the awareness of the policy
to enhance the profitability of the company
c)
Ensuring that quality objectives are established including key performance indicator for use in
data analysis
d)
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MANAGEMENT RESPONSIBILITY
15-April-2014
Title
5.2
Rev.
Date
Page
1 of 1
CUSTOMER FOCUS
The Top Management at AusGroup Singapore Pte. Ltd, determines customer needs and
expectations and translates them into applicable customer requirements. The Top Management
ensures customer requirements are communicated throughout the organisation and efforts are
focused on process improvement, to enhance customer satisfaction.
In order to satisfy customer needs and expectations, the Top Management of AusGroup
shall:
a) Understand the needs and expectations of its customers, including those of potential
customers
b)
c)
Conduct customer satisfaction survey and identify opportunities, weaknesses and future
competitive advantage.
Record and analyse any feedback from customers for continual improvement.
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MANAGEMENT RESPONSIBILITY
15-April-2014
Title
5.3
Rev.
Date
Page
1 of 1
QUALITY POLICY
Quality Policy
Objective
AusGroup is committed to providing quality of service to our clients and our distinguishing factor
starts with our people.
We strive to develop a competent and highly motivated workforce that is united in delivering performance
excellence. Our prime objective is to provide products and services efficiently, that are technically
innovative, defect free and on time.
The AusGroup Management System (AGMS) is certified to Australian and International Standard ISO 9001
and our
personnel comply with the requirements of our documented processes but also continually seek ways to
improve its effectiveness.
The AGMS is available to all personnel via the company Intranet and delivered via structured induction
and training programs. The effectiveness of the AGMS is reviewed by auditing and a systematic review of
performance data and the identification and implementation of improvement opportunities.
Strategies
To implement this policy AusGroup will:
Maintain an effective management system in accordance with ISO9001, designed to meet the needs
of project and contract requirements;
Provide competent resources to ensure work carried out by AusGroup and its subsidiaries shall
comply with statutory and regulatory requirements, standards, codes, certification and contractual
requirements;
Ensure Subcontractors and Suppliers are selected and approved based on assessment of
competence and capability;
Coordinate inspection and testing requirements in accordance with identified specifications and
regulatory requirements; and
Ensure compliance with documented deliverable obligations.
This Corporate Quality Policy establishes the framework and authority upon which AusGroup bases its
management practices.
Application
This policy is applicable to all AusGroup personnel, contractors and visitors engaged in activities under
AusGroup controlled sites.
The CEO and Managing Director of AusGroup is accountable to the Board of Directors for ensuring that
this policy is implemented in its entirety. This policy will be reviewed every two years.
Stuart Kenny
CEO & Managing Director
October 2013
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QUALITY MANUAL
MN 5.4
MANAGEMENT RESPONSIBILITY
15-April-2014
Title
AGMS-BIQ-MN-001-SG
Rev.
Date
Page
Rev.1
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5.4
PLANNING
are understood,
Rev.1
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QUALITY MANUAL
MN 5.4
MANAGEMENT RESPONSIBILITY
15-April-2014
Title
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Date
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2 of 2
MOC Notification
The AusGroup Singapore shall notify relevant personnel, including the customer when
required by contract, of the change and residual or new risk due to changes that have either
been initiated by the organization or requested by the customer.
The organization shall maintain records of MOC ativities.
5.4.6 Related Documentation
AGMS-BIQ-PR-041-SG
AGMS-BIQ-PR-042-SG
AGMS-BIQ-PR-043-SG
AGMS-BIQ-MN-001-SG
Rev.1
5.5
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QUALITY MANUAL
Rev.
MN 5.5
Title
Date
MANAGEMENT RESPONSIBILITY
15-April-2014
1
Page
1 of 1
Rev.1
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QUALITY MANUAL
MN 5.5
MANAGEMENT RESPONSIBILITY
15-April-2014
Title
AGMS-BIQ-MN-001-SG
Date
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Page
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AGMS-BIQ-MN-001-SG
Operations Manager
Supply Chain Manager
Project Controls Manager
Sr. Project Engineer
Fabrication Shop
Maintenance Supervisor
Welding Engineer
HR Manager
Quality System Lead
QC Inspector
Asst. QA Engineer
QC Charge hand - Project
Rev.1
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QUALITY MANUAL
MN 5.6
MANAGEMENT RESPONSIBILITY
25-March-2014
Title
5.6
Rev.
Date
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1 of 2
MANAGEMENT REVIEW
5.6.1
General
AusGroup Singapore Pte Ltd , Quality Management System in compliance with ISO 9001, API
Spec Q1 and ISO/TS 29001 shall be reviewed minimum once annually by the
management team consisting of the General Manager, Operations Manager, Management
Representative and Department Heads and other key personnel within the organisation.
The Management Review meeting shall be convened by the Management Representative, and
chaired by the General Manager. An agenda will be prepared for the review and minutes of the
review shall be distributed to the Management Team Members and relevant personnel for the
necessary action.
The review of the QMS is to ensure its continuing suitability, adequacy and effectiveness and
monitoring of Quality Objectives. The review shall include assessing opportunities for improvement
and the need for changes to the QMS, including quality policy and quality objectives. The
Management Representative shall maintain records of the Management Review.
5.6.2
Review Input
The input to management review shall include the information as
below;
a)
b)
c)
d)
e)
f)
g)
Process performance
Results of risk assessment
Status of corrective and preventive actions
h)
i)
j)
5.6.3
Review Output
The output from the management review shall include any decisions and actions
related to;
a)
b)
Any required changes to the processes and any decisions and actions
Improvement of the effectiveness of the quality management system and its processes
c)
d)
e)
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No.
QUALITY MANUAL
MN 5.6
MANAGEMENT RESPONSIBILITY
15-April-2014
Title
Rev.
Date
Page
2 of 2
Management reviews shall be documented and records of these reviews shall be maintained.
Key personnel of the organisation are responsible for reviewing the minutes to ensure that
corrective actions resulting from the meeting are carried out promptly.
5.6.4
Related Documentation
AGMS-BIQ-PR-009-SG
AGMS-BIQ-ST-006-SG
AGMS-PC-ST-015-SG
AGMS-BIQ-PR-030-SG
MN 5.5.2
MN 6.1
AGMS-BIQ-PR-004-GL
AGMS-BIQ-MN-001-SG
Control of Documents
Control of Records
Training Procedure
Responsibility and Authority
Management Representative
Provision of Resources
Management Review
Rev.1
Doc. Type.
No.
QUALITY MANUAL
MN 6.1
RESOURCE MANAGEMENT
15-April-2014
Title
6.1
6.2
Rev.
Date
Page
1 of 1
RESOURCE MANAGEMENT
Provision of Resources
AusGroup Singapore Pte Ltd shall ensure customers needs are satisfied at all times. The
General Manager shall be responsible to provide adequate resources and assigning qualified
personnel to all activities. Resources include both personnel and equipment.
The requirements for verification activities are identified and documented in the relevant
procedures and instructions. Personnel performing management tasks, verification and other
activities shall be equipped with adequate resources and training prior to taking up the task. The
minimum qualification/experience requirements for all personnel have been documented by
Human Resource dept.
AusGroup Singapore Pte Ltd. shall determine and provide the resources needed to :
a)
Implement and maintain the quality management system and continually improve
its effectiveness, and
b)
Such resources are applied to the managing of organisations processes and projects.
AGMS-BIQ-MN-001-SG
Rev.1
Doc. Type.
No.
QUALITY MANUAL
MN 6.2
RESOURCE MANAGEMENT
15-April-2014
Title
6.2
Rev.
Date
Page
1 of 1
HUMAN RESOURCES
6.2.1 General
It is the policy of the AusGroup Singapore Pte Ltd to select and assign personnel performing work
affecting conformity to product requirements shall be competent on the basis of appropriate
education, training, skills and experience.
AusGroup Singapore Pte Ltd aware that conformity to products and services requirements can
be affected directly or indirectly by personnel performing task within the quality management system.
6.2.2 Competence, Training and Awareness
a)
Supervisors in consultation with the Department Head shall determine the necessary
competence for personnel performing work affecting conformity to product and service
requirements, and record them in the appraisal form.
b)
The Department Head where applicable, shall provide training or take other actions to
achieve the necessary competence are met with and reviewed.
c)
It is the responsibility of the HR Manager to ensure that the necessary training, education and
other actions are carried out in accordance with the training needs identified and training plans.
d)
Training requirements shall provide for Quality Management System training and for job
training of personnel.
e)
The frequency and content of training shall be documented in the training plan.
f)
It is the responsibility of the Department Head to evaluate the effectiveness of the training
provided to the employee, as applicable.
g)
AusGroup Singapore Pte Ltd shall ensure employees are aware of the relevance and
importance of their activities and how they contribute to the achievement of the Quality
Objectives. The extent of their awareness is measured in appraisal form.
h)
i)
Customer specified training and / or customer provided training, when required, will include
in the training program.
Records of education, training, skill and experience are maintained by the HR Manager
6.2.3 Related Documentation
AGMS-PC-ST-015-SG
AGMS-BIQ-MN-001-SG
Training Procedure
Rev.1
Doc. Type.
No.
QUALITY MANUAL
MN 6.3
RESOURCE MANAGEMENT
15-April-2014
Title
6.3
Rev.
Date
Page
1 of 1
INFRASTRUCTURE
6.3.1
General
AusGroup Singapore Pte Ltd shall determine, provide and maintains the infrastructure
needed to achieve conformity to product requirements.
The infrastructure includes resources such as workplace, tools and equipment, supporting
services, such as communication or information systems and transport facilities.
AusGroup Singapore Pte Ltd shall maintain a documented procedure for the establishment of
preventive maintenance for equipment used in product realization the procedure shall identify
requirements for:
a)
b)
Frequency and
c)
Responsible personnel
The AusGroup Singapore Pte Ltd also emphasizes on the maintenance and improvement of
infrastructure such as equipment, hardware and software, so as to ensure continuing process
capability.
Records of preventive maintenance of equipment shall be maintained.
6.3.2
Responsibility
The General Manager / Operations Manager is responsible for the introduction and approval of
new equipment to the AusGroup as and when required.
The Operations Manager and Maintenance Supervisor are responsible for the proper
maintenance of plant equipment to ensure the uninterrupted availability of machines for meeting
customer needs.
6.3.3
Related Documentation
AGMS-MF-PR-023-SG
AGMS-BIQ-MN-001-SG
Maintenance Processes
Rev.1
Doc. Type.
No.
QUALITY MANUAL
MN 6.4
RESOURCE MANAGEMENT
15-April-2014
Title
6.4
WORK ENVIRONMENT
6.4.1
General
Rev.
Date
Page
1 of 1
AusGroup Singapore Pte Ltd has defined and implemented workplace human health,
environmental, safety and physical factors of the work environment, needed to achieve
conformity of product.
AusGroup Singapore Pte Ltd shall ensure that the work environment has a positive influence on
motivation, satisfaction and performance of employees, in order to enhance the profitability of
the organisation.
AusGroup Singapore Pte Ltd recognizes that the work environment relates to those conditions
under which work is performed including physical, environmental and other factors,
such as noise, temperature, humidity, lighting or weather. Work environment also includes
maintaining its premises in a state of order, cleanliness and repair consistent with the product and
manufacturing process needs.
6.4.2
Responsibility
The Top Management is responsible for providing a healthy and safe working environment in the
work place. In addition, he should provide safety rules and guidance including the use of protective
equipment if necessary.
If applicable, the Department Manager shall ensure the working environment meets the
requirements stated in the relevant Legislation Acts.
AGMS-BIQ-MN-001-SG
Rev.1
Doc. Type.
No.
QUALITY MANUAL
MN 7.1
PRODUCT REALIZATION
15-April-2014
Title
7.1
PRODUCT REALIZATION
7.2
7.2.1
Rev.
Date
Page
1 of 2
General
AusGroup Singapore Pte Ltd shall for identify, plan and develop the processes and documents
needed for product realization in consistent with the requirements of the other processes of
the quality management system. In planning process the following criteria shall address:
a)
b)
c)
d)
Responsibility
It is the responsibility of the Operations Manager, Quality Manager, and Project Manager to plan
the required output of processes and the necessary inputs and activities required, for the
effective and efficient achievement. The Project Manager or his designate shall prepare the
Process Flow documents for the production of products and services provided to the customer.
7.2.3
Quality Plan
The Quality Plan shall be formulated based on the following
guidelines:
a) Quality objectives and requirements for the product
b) The need to establish processes and documents to provide resources specific to
the products and services
c) Required verification, validation, monitoring, measurement, inspection and test criteria.
d) Customer requirements for final product acceptance
e) Personnel and operational resources required achieving the quality of products and
services provided
f) Records needed to provide evidence
The Quality Plan shall be reviewed and revised when new or additional requirements are
specified including any changes brought about by new technologies, customer requirements,
quality concepts, market strategies, and social or environment conditions.
AGMS-BIQ-MN-001-SG
Rev.1
Doc. Type.
No.
QUALITY MANUAL
MN 7.1
PRODUCT REALIZATION
15-April-2014
Title
7.2.4
Rev.
Date
Page
2 of 2
The Product Quality Plans and any revisions to them shall be documented and approved to
ensure customer requirements are met. These product quality plans and any revisions shall be
communicated to the customer.
7.2.5
7.2.6
Related Documentation
Use of External Documents in Product Realization, AGMS-BIQ-PR-044-SG Rev.0
MN AP-II
AGMS-BIQ-MN-001-SG
Rev.1
Doc. Type.
No.
QUALITY MANUAL
MN 7.2
PRODUCT REALIZATION
15-April-2014
Title
7.2
Rev.
Date
Page
1 of 2
7.2.1.1 Policy
It is the policy of AusGroup Singapore Pte Ltd to evaluate the requirements relative to the
product and service to ensure that AusGroup has the resources and ability to meet the customer
requirements.
7.2.1.2 Responsibility
Upon receipt of orders from customer the Project Manager, shall determine the requirements
with the following considerations:
a) Customer stated requirements including delivery and post-delivery activities.
b) Requirements essential for product, to be specified by AusGroup
c) Requirements not stated by the customer but essential for product to be fit for intended
use, where known.
d) Legal, Statutory and other applicable requirements to the product.
e) Any additional requirements considered necessary by AusGroup
Post-delivery activities include, for example, actions under warranty provisions, contractual
obligations such as maintenance services, and supplementary services such as recycling
or final disposal.
7.2.1.3 Related Documentation
AGMS-BIQ-PR-011-SG
AGMS- BDP-PR-010-SG
AGMS-BIQ-PR-044-SG
AGMS-BIQ-PR-041-SG
AGMS-BIQ-PR-042-SG
AGMS-BIQ-PR-043-SG
Rev.1
Doc. Type.
No.
QUALITY MANUAL
MN 7.2
PRODUCT REALIZATION
15-April-2014
Title
Rev.
Date
Page
2 of 2
The Estimation Department and Project Department shall maintain records of the results of the
review and actions arising from the review.
Where the customer provides no documented statement of requirement, the customer
requirements shall be confirmed by AusGroup, before acceptance of order.
Where contract or product requirements are changed, the organisation shall ensure that the
relevant documents are amended and that the relevant personnel are made aware of the
changes.
In situations, such as verbal orders, a formal review is impractical for each order. Instead of
review, the details of discussion and points agreed shall be recorded and maintained in the
Contract order file, by the Estimation Personnel.
Records of the results of the review, including resulting actions, shall be maintained.
7.2.2.3 Related Documentation
AGMS- BDP-PR-010-SG
AGMS-BIQ-PR-044-SG
AGMS-BIQ-PR-041-SG
AGMS-BIQ-PR-042-SG
AGMS-BIQ-PR-043-SG
7.2.3
7.2.3.1
Policy
It is the policy of AusGroup Singapore Pte Ltd to maintain effective communication with
external organisation including customers to ensure the requirements are understood
throughout the contract execution and product realization for enhancing customer satisfaction.
AGMS-BIQ-MN-001-SG
Rev.1
Doc. Type.
No.
QUALITY MANUAL
MN 7.3
PRODUCT REALIZATION
15-April-2014
Title
7.3
Rev.
Date
Page
1 of 1
AGMS-BIQ-MN-001-SG
Rev.1
Doc. Type.
No.
QUALITY MANUAL
MN 7.4
PRODUCT REALIZATION
15-April-2014
Title
7.4
PURCHASING
7.4.1
Purchasing Process
Rev.
Date
Page
1 of 3
Type and extent of control applied to the supplier based on the criticality of the product or
activity;
d) The company shall purchase quality critical goods and services from suppliers that have
been assessed and approved for inclusion in the approved vendor list.
e) Criteria for selection, evaluation and re-evaluation of suppliers are established in
purchasing procedure AGMS-COMM-PR-001-GL
f)
AGMS-BIQ-MN-001-SG
Rev.1
Doc. Type.
No.
QUALITY MANUAL
MN 7.4
PRODUCT REALIZATION
15-April-2014
Title
I.
II.
III.
Rev.
Date
Page
2 of 3
c)
7.4.2
Purchasing Information
Purchasing is carried out in accordance with AGMS-COMM-PR-001-SG Purchasing Procedure,
ensuring that the details provided for specifying the product or service includes the following:
a) Requirements for approval of product, procedures, processes and equipment.
Applicable version of specifications, drawings, process requirements, inspection
instructions, traceability, and other relevant technical data.
b) Requirements for qualification of personnel.
c) Quality management system requirements.
AGMS-BIQ-MN-001-SG
Rev.1
Doc. Type.
No.
QUALITY MANUAL
MN 7.4
PRODUCT REALIZATION
15-April-2014
Title
Rev.
Date
Page
3 of 3
The Company ensures that purchase requirements are checked prior to issuing to suppliers.
The company shall document its purchasing information to the supplier and shall describe the
product to be purchased, including where appropriate:
i)
ii)
the title or other positive identification, and applicable issues of specifications, drawings,
process requirements, inspection instructions, acceptance criteria and other relevant
technical data.
AGMS-BIQ-MN-001-SG
Purchasing Procedure.
Inspections, Examinations and Testing
Rev.1
Doc. Type.
No.
QUALITY MANUAL
MN 7.5
PRODUCT REALIZATION
15-April-2014
Title
7.5
7.5.1
Rev.
Date
Page
1 of 4
b)
c)
Ensuring design requirements and related changes are satisfied, when applicable;
d)
e)
The availability and use of monitoring and measuring equipment, (calibrated instruments,
gauges, measuring equipment etc.);
f)
Process control documents such as route sheets, work instructions, quality procedures,
etc.
g)
h)
Rev.1
Doc. Type.
No.
QUALITY MANUAL
MN 7.5
PRODUCT REALIZATION
15-April-2014
Title
Rev.
Date
Page
2 of 4
Validation of Processes
AusGroup shall validate any processes for production and service provision where the resulting
output cannot be verified by subsequent monitoring or measurement. This includes
processes where deficiencies become apparent only after the product is in use or the service
has been delivered. (Special processes).
Heat Treatment, Blasting / Painting and NDE activities shall be considered as Special
Processes. Validation shall demonstrate the ability of these processes to achieve planned
results.
AusGroup shall establish arrangements for these processes that include the following :
a) Required equipment
b) Qualification of personnel
c) Use of specific methods, procedures including identified operating
parameters
d)
e)
f)
g)
AGMS-BIQ-MN-001-SG
Rev.1
Doc. Type.
No.
QUALITY MANUAL
MN 7.5
PRODUCT REALIZATION
15-April-2014
Title
Rev.
Date
Page
3 of 4
The organization shall validate those processes identified by the applicable product
specification as requiring validation. If these processes are not identified, or there is no product
specification involved, the processes requiring validation shall include, as a minimum,
nondestructive examination, welding and heat treating, if applicable to the product.
7.5.2.1 Special Processes
Heat Treatment, Blasting & Painting, and NDE activities shall be considered as Special
Processes. Welding processes shall be carried out as per AGMS-BIQ-PR-013-SG , Control of
Welding Operations Procedure. Welding procedure qualification, welder qualification shall be
carried out as per the requirements of this procedure.
Heat Treatment shall be carried out as Out sourced process from Sub contractor.
Heat Treatment Charts shall serve as permanent records for the effectiveness of the process.
NDE activities shall be carried out as Out sourced process from Sub contractor. NDE
activities. All NDE activities shall have reports.
Blasting and Painting shall be carried out as Out sourced process from Sub contractor.
Inspection Reports shall serve as permanent records.
7.5.2.2 Related Documentation
AGMS-BIQ-PR-013-SG
AGMS-BIQ-ST-007-SG
AGMS-BIQ-PR-008-SG
AGMS-BIQ-MN-003-SG
7.5.3
AGMS-BIQ-MN-001-SG
Rev.1
Doc. Type.
No.
QUALITY MANUAL
MN 7.5
PRODUCT REALIZATION
15-April-2014
Title
Rev.
Date
Page
4 of 4
Related Documentation
AGMS-BIQ-ST-005-SG
AGMS-BIQ-ST-006-SG
7.5.4
Customer Property
It is the policy of the Company that where applicable, all products, i.e. hardware or software,
supplied by the customers will be identified, verified, protected and safeguarded for use or
incorporation into the product.
While under its control the company shall exercise due care in the handling and use of
customer property. If any customer property is lost, damaged or otherwise found to be
unsuitable for use, this shall be reported to the customer and records maintained. Customer
property can be intellectual property and personal data.
AusGroup Singapore Pte Ltd shall handle customer property in accordance with the
requirements of ISO 9001, API Spec Q1 and ISO/TS 29001 standards as described in the
procedures AGMS-BIQ-ST-005-SG, Product Identification , Traceability and Inspection Status,
AGMS-BIQ-PR-044-SG, Repair / Re-Manufacture Processes procedure, for the verification,
storage, maintenance and control.
Preservation of Product
AusGroup Singapore Pte Ltd shall preserve the product during internal processing and
delivery of the product to intended destination in order to maintain conformity to requirements.
As applicable, the preservation shall include the identification, handling, packaging, storage
and protection does not affect its conformity with requirements. This also applies to parts or
components of a product.
Logistics Processes Procedure, AGMS-BIQ-PR-019-SG, describes the methods employed by
AusGroup to preserve the conformity of product.
AGMS-BIQ-MN-001-SG
Rev.1
Doc. Type.
No.
QUALITY MANUAL
MN 7.6
PRODUCT REALIZATION
15-April-2014
Title
Rev.
Date
Page
1 of 2
Logistics Processes.
7.6.1 Policy
It is the policy of AusGroup Singapore Pte Ltd that the calibration of measuring and test
equipment, used for verification and testing, are carried out periodically. This is to ensure
that the measuring and measuring equipment needed to provide evidence of conformity of
product to determined requirements.
7.6.1.1 Control of Monitoring and Measuring Equipments
QC personnel of AusGroup Singapore shall establish processes to ensure that monitoring and
measurement are carried out and in such a way that is consistent with the monitoring and
measurement requirements.
The procedure shall include requirements for the specific equipment type that
addresses:
a) Unique identifier
b)
Calibration status
c)
d)
Acceptance criteria
f)
h)
AGMS-BIQ-MN-001-SG
Rev.1
Doc. Type.
No.
QUALITY MANUAL
MN 7.6
PRODUCT REALIZATION
15-April-2014
Title
Rev.
Date
Page
2 of 2
Have the calibration status identifiable by the user for the activities being performed at all
times
c)
Safeguarded from adjustments that would invalidate the measurement result or the
calibration status
d)
e) Be used under environmental conditions that are suitable for calibrations, inspections,
measurements and tests being carried out.
Also, the records shall include as applicable;
a) Revision following engineering changes.
b) Any out-of-specification readings as received for calibration / verification
c) An assessment of the impact of out-of-specification condition.
d) Notification to the customer if suspect product or material has been shipped.
When used in the testing, monitoring, or measurement of specified requirements, the ability of
computer software to satisfy the intended application shall be confirmed prior to initial use
and reconfirmed as necessary.
When the equipment is provided from a source external to the organization, including third party,
proprietary, employee- and customer owned equipment, it shall verify that the equipment is
suitable and provide evidence of conformity to the requirements of this section.
AusGroup Singapore shall maintain an Excel sheet in Computer of the required testing,
measurement, and monitoring equipment used to determine product conformity to requirements
that includes a unique identification, specific to each piece of equipment.
The calibration of all the monitoring and measuring devices that require calibration are carried
out both in-house and sub-contract vendors.
Records of the results of calibration and verification shall be maintained.
7.6.2.1 Related Documentation
AGMS-BIQ-MN-001-SG
Rev.1
Doc. Type.
No.
QUALITY MANUAL
MN 8.1
15-April-2014
Title
8.1
Rev.
Date
Page
1 of 1
8.1.1 GENERAL
It is the policy of AusGroup Singapore Pte Ltd to identify the overall aims of measurement,
analysis and improvement to :
a) To demonstrate conformity to product specified requirements.
b) To ensure conformity of the QMS to the requirements of ISO 9001, API Spec Q1 and
ISO/TS 29001 standards.
c) Continually improve the effectiveness of the QMS such that AusGroups capability to
consistently meet customer requirements is enhanced.
Based on the review of QMS planning and product realization planning, AusGroup will
implement monitoring, measurement and improvement processes in accordance with the
requirements of sub- clause 8.2 to 8.5. This shall include determination of applicable methods,
including statistical techniques, and extent of their use.
AusGroup will identify parameters and measurement methods to determine the progress
made in meeting quality objectives and also evaluate the need to monitor any parameters based
on customer satisfaction data.
The effectiveness of measures implemented is periodically evaluated.
Related Documentation
AGMS-BIQ- PR-038-SG
AGMS-BIQ-ST-001-SG
AGMS-BIQ-ST-007-SG
AGMS-BIQ-PR-040-SG
AGMS-BIQ-PR-036-SG
AGMS-BIQ-PR-037-SG
AGMS-BIQ-PR-039-SG
AGMS-BIQ-MN-001-SG
Customer Complaints
Quality Audits
Inspections, Examinations and Testing
Control of Non-conforming Product
Continual Improvement
Corrective Action
Preventive Action
Rev.1
Doc. Type.
No.
QUALITY MANUAL
MN 8.2
15-April-2014
Title
8.2
Rev.
Date
Page
1 of 3
Internal Audit
8.2.2.1 Policy
It is the policy of AusGroup Singapore Pte Ltd to ensure that a comprehensive system of
planned and documented Internal Audits is carried out to verify whether activities
comply with
planned arrangements and to determine the effectiveness of the Quality
Management System.
8.2.2.2 Method and Responsibility
The Management Representative is responsible for establishing audit programme /schedule
based on the status and importance of the activities to be audited, as well as the results of
previous audits. He shall carry out planning and co-ordination of Internal Audits, which are
conducted at least annually.
The audit criteria, scope, frequency and methods of audit shall be formulated to ensure
overall conformity of the QMS. Checklists may be used for guidance, during audit.
Only competent and appropriately trained personnel working in AusGroup and familiar with the
QMS and audit process shall be allowed to participate in the audit. He shall be independent and
shall not be the person who performed or directly supervised the activities being audited. The
selection of auditors and conduct of audits shall ensure objectivity and impartially of the audit
process.
AGMS-BIQ-MN-001-SG
Rev.1
Doc. Type.
No.
QUALITY MANUAL
MN 8.2
15-April-2014
Title
Rev.
Date
Page
2 of 3
Related Documentation
AGMS-BIQ-ST-001-SG
AGMS-BIQ-PR-036-SG
AGMS-BIQ-PR-037-SG
AGMS-BIQ-PR-039-SG
8.2.3
Quality Audits
Continual Improvement
Corrective Action
Preventive Action
8.2.3.1 Policy
AusGroup shall apply suitable methods for monitoring and where applicable, measurement
of the Quality Management System processes to demonstrate the ability of the processes
to achieve planned results.
8.2.3.2 Method
Measurements of process performance shall cover the needs and expectations of interested
parties in a balanced manner. Waste reduction, Cost allocation and reduction, Effectiveness
and Efficiency of the companys people, Cycle time or throughput are some of the process
performance measurements adopted by the company.
AGMS-BIQ-MN-001-SG
Rev.1
No.
Doc. Type.
Rev.
QUALITY MANUAL
Title
MN 8.2
15-April-2014
Date
Page
3 of 3
Measurement and monitoring methods shall include Internal Audits, Customer Satisfaction
Survey, Evaluation of Suppliers Performance, and Product Non-Conformance. The resulting
data shall be analysed to detect trends and confirm the ability of the processes to achieve
planned results.
When planned results are not achieved, correction and corrective action shall be taken, as
appropriate, to ensure conformity of the product.
Records of effective dates of process changes shall be maintained.
NOTE: When determining suitable methods, AusGroup shall consider the type and extent of
monitoring or measurement appropriate to each process in relation to their impact on the
conformity to product requirements and on the effectiveness of the quality management
system.
8.2.3.3
Related Documentation
MN AP II - Appendix
Plan
AGMS-COMM-PR-002-SG
AGMS-BIQ- PR-038-SG
AGMS-BIQ-ST-001-SG
AGMS-BIQ-PR-040-SG
AGMS-BIQ-PR-036-SG
AGMS-BIQ-PR-037-SG
AGMS-BIQ-PR-039-SG
8.2.4
Qu ality
Purchasing Procedure.
Customer Complaints
Quality Audits
Control of Non-conforming Product
Continual Improvement
Corrective Action
Preventive Action
8.2.4.1 Policy
AusGroup Singapore shall apply suitable methods for measurement and monitoring of the
characteristics of the product and services, to verify that requirements for the product and
service are met at appropriate stages of the product or service realisation process.
8.2.4.2 Method and Inspection Process
Quality Plans and Route Sheets shall establish and specify the measurement requirements
(including acceptance criteria) for the products. Initial Inspection, In-Process Inspection and
Final Inspection and Testing shall be carried out in accordance with AGMS-BIQ-ST-007-SG,
Inspections and Examinations.
Only the QC Staff or Qualified persons, independent of those who performed or directly
supervised the production of the materials or products, shall perform final acceptance and
product release.
Evidence of implementation of required measurement & monitoring and conformance to the
acceptance criteria, is recorded. Records indicate the authority responsible for release of
product or service for delivery to the customer.
Personnel other than those who performed or directly supervised the production of the product
shall perform final acceptance inspection at planned stages of the product realization process.
The all final inspection and testing shall be performed in accordance with the product quality
plan or inspection test plan or route sheet / PSS and /or documented procedures to validate
and document conformity of the finished product to the specified requirements.
Product release and service delivery shall not proceed until all specified activities have been
satisfactorily completed and the related documentation is available, reviewed and accepted.
Records of required inspection and testing shall be maintained per documented
procedures
AGMS-BIQ-MN-001-SG
Rev.1
Doc. Type.
No.
QUALITY MANUAL
MN 8.3
15-April-2014
Title
8.3
Rev.
Date
Page
1 of 2
8.3.1 Policy
It is the policy of AusGroup Singapore Pte Ltd to establish and maintain a procedure
for the identification and control of non-conforming products and services.
8.3.4
AGMS-BIQ-MN-001-SG
Rev.1
Doc. Type.
No.
QUALITY MANUAL
MN 8.3
15-April-2014
Title
Rev.
Date
Page
2 of 2
AusGroup Singapore shall address the procedure for addressing nonconforming product
identified after delivery shall include controls for:
1) identifying, documenting and reporting nonconformances or product failure identified after
delivery;
2) ensuring the analysis of product nonconformance or failure, provided the product or
documented evidence supporting the nonconformity is available to facilitate the
determination of the cause .
3) taking action appropriate to the effects, or potential effects, of the nonconformance
when nonconforming product is detected after delivery.
The organization shall address nonconforming product by performing one or more of the
following:
a) Repair or rework with subsequent inspection to meet specified requirements;
b) Re grade for alternative applications;
c) Release under concession; and / or
d) Reject or scrap.
Records of the nature of non-conformities and any subsequent actions taken, including
concessions obtained, shall be maintained on file. All concessions shall be documented.
When non-conforming product is corrected it shall be subject to re-verification to demonstrate
conformity to the requirements. When non-conforming product is detected after delivery or use
has started, the organisation shall take action appropriate to the effects, or potential effects, of the
non-conformity.
8.3.5 Release or Acceptance of Non-Conforming Product
The process of evaluation, release and acceptance of non-conforming product shall include one or
more of the following:
a) Accepting products that do not satisfy manufacturing acceptance criteria provided :
I. Products satisfy the design acceptance criteria, and/or customer criteria;
II. The violated manufacturing acceptance criteria are categorized as unnecessary to
satisfy
the design acceptance criteria, or
III. Products are repaired or reworked to satisfy the design acceptance criteria or
manufacturing acceptance criteria.
8.3.6 Field Non-Conformity Analysis
Non-conforming product that is detected after delivery or use has started, is commonly known as
a Field Non-Conformity. Control of Non-Conforming Product procedure will identify document and
report incidents of field non-conformities or product failures. This is to ensure the analysis of field
non-conformities, provided the product or documented evidence supporting the nonconformity is
available, to facilitate the determination of the cause.
8.3.7 Non-Conforming Services
Any Non-Conforming service detected during verification shall be highlighted immediately to the
person concerned for corrective action. Non-Conforming services normally constitute a
complaint and shall be handled as per AGMS-BIQ-PR-038-SG Customer Complaints
AGMS-BIQ-MN-001-SG
Rev.1
Doc. Type.
No.
QUALITY MANUAL
MN 8.4
15-April-2014
Title
Rev.
Date
Page
1 of 1
ANALYSIS OF DATA
8.4.1 Policy
It is the policy of AusGroup Singapore Pte Ltd to determine, collect and analyse appropriate data to
demonstrate the suitability and effectiveness of the Quality Management System and to evaluate
where continual improvement of the effectiveness of the Quality Management System can be made.
8.4.2 Method
AusGroup Singapore shall collect data generated by measuring and monitoring activities and other
relevant sources. The following data will be analysed ;
a)
b)
c)
d)
e)
f) Quality objectives
g) Management Review
AGMS-BIQ-MN-001-SG
Rev.1
Doc. Type.
No.
QUALITY MANUAL
MN 8.5
15-April-2014
Title
Rev.
Date
Page
1 of 3
IMPROVEMENT
Audit results.
Analysis of data.
Management review or
Other means that will lead to corrective and preventive action.
Continual Improvement
Corrective Action
Preventive Action
Corrective Action
8.5.2.1 Policy
It is the policy of AusGroup Singapore Pte Ltd to take action to eliminate the causes of
non- conformities in order to prevent recurrence.
8.5.2.2 Method
In pursuing corrective action the company shall identify sources of information, and collect
information to define the necessary corrective actions. Corrective action shall be appropriate
to the effects of the non-conformities encountered. Corrective Action Procedure is maintained
to :
a) Review non-conformities (including customer complaints).
b) Determine and implement corrections;
c) Identifying the root cause of the nonconformity and evaluating the need for corrective
actions;
d) Implementing corrective action to reduce the likelihood that a nonconformity
recurs;
e) Identifying the timeframe and responsible person(s) for addressing corrections and
corrective action;
f) Verification of the effectiveness of the corrections and corrective action taken; and
AGMS-BIQ-MN-001-SG
Rev.1
Doc. Type.
No.
QUALITY MANUAL
MN 8.5
15-April-2014
Title
Rev.
Date
Page
2 of 3
g) MOC (Management of change) when the corrective actions require new or changed
controls within the quality management system.
Records of the activities for control of a nonconforming process shall be maintained.
8.5.2.3 Response Times
The response times for addressing corrective action shall be identified. The relevant staff shall
propose on the Corrective/ Preventive Action Requests form (CPAR), AGMS-BIQ-FM-115SG
for detail the description of problems, investigation, proposed action & corrective /
preventive action, and thereby preventing recurrence is identified in Corrective Action
Procedure, AGMS-BIQ-PR-037-SG and return it to MR within 2 weeks from date of initiating
CAR.
Records of the activities for control of a nonconforming process shall be maintained and it
shall identify the activities performed to verify effectiveness of corrective actions taken.
8.5.2.4 Related Documentation
AGMS-BIQ-PR-037-SG
AGMS-BIQ-PR-039-SG
AGMS-BIQ-PR-036-SG
8.5.3
Corrective Action
Preventive Action
Continual Improvement
Preventive Action
8.5.3.1 Policy
It is the policy of AusGroup Singapore Pte Ltd to determine action to eliminate the
causes of potential non-conformities in order to prevent their occurrence.
8.5.3.2 Method
Preventive Action Procedure is maintained to :
a) Identifying opportunities for improvements;
b) Identifying a potential non-conformities and its potential cause (s );
c) Evaluate the need for action to prevent occurrence of non-conformities.
d) Identifying the time frame and responsible person (s ) for implementing a preventive
action;
e) Reviewing the effectiveness of the preventive action taken; and
f) MOC (Management of change) when the preventive action require new or changed
controls within the quality management system.
Preventive actions shall be appropriate to the effect(s) of the potential problems.
Records of the activities for control of potential process nonconformities shall be
maintained.
For preventive action, each Department Head is responsible to review and analyse trends in
CARs and NCRs generated in his own section periodically. The results of trend analysis will
be used as inputs for preventive action. Preventive actions shall be appropriate to the effects
of the potential problems.
AGMS-BIQ-MN-001-SG
Rev.1
Doc. Type.
No.
QUALITY MANUAL
MN 8.5
15-April-2014
Title
Rev.
Date
Page
3 of 3
AGMS-BIQ-MN-001-SG
Preventive Action
Continual Improvement
Rev.1
Doc. Type.
No.
MN AP-I
15-April-2014
Title
S.No.
1.
MN 1.0
2.
MN 2.0
3.
MN 3.0
4.
5.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
MN 5.5
MN 5.6
MN 6.0
MN 6.1
MN 6.2
MN 6.3
Management
Rep.
1(Master)
References
Management
Rep.
Documentation Requirements
MN 5.4
Holder
1(Master)
MN 4.2
MN 5.3
Copy No.
Management
Rep.
QUALITY MANAGEMENT
SYSTEM
General Requirements
MN 5.2
Process Owner
Date
MN 4.0
MN 4.1
MN 5.0
MN 5.1
6.
Description
Document
No.
MANAGEMENT
RESPONSIBILITY
Management Commitment
Customer Focus
Quality Policy
Planning
Infrastructure
MN 6.4
Work Environment
MN 7.0
MN 7.1
PRODUCT REALIZATION
Planning of Product
Realization
MN 7.2
AGMS-BIQ-MN-001-SG
Management
Rep.
Management
Rep.
Management
Rep.
Management
Rep.
Management
Rep.
Management
Rep.
Management
Rep.
1(Master)
1(Master)
1(Master)
1(Master)
1(Master)
1(Master)
1(Master)
Management
Rep.
1(Master)
Management
Rep.
1(Master)
Management
Rep.
1(Master)
Management
Rep.
1(Master)
Management
Rep.
1(Master)
Management
Rep.
1(Master)
2
Management
Rep.
1(Master)
Management
Rep.
Rev.
1(Master)
APIQR
12
Management
Rep.
APIQR
Management
Rep.
APIQR
Management
Rep.
APIQR
Management
Rep.
APIQR
Management
Rep.
APIQR
Management
Rep.
APIQR
Management
Rep.
APIQR
Management
Rep.
APIQR
1 of 2
Latest Rev.
No.
12
Management
Rep.
APIQR
Holder No.
APIQR
Management
Rep.
APIQR
Management
Rep.
APIQR
Management
Rep.
APIQR
Management
Rep.
APIQR
Management
Rep.
APIQR
Management
Rep.
Management
Rep.
APIQR
Page
12
1
12
1
12
1
12
1
12
1
12
1
12
1
12
1
12
1
12
1
12
1
12
1
12
1
12
1
12
Rev.1
Doc. Type.
No.
MN AP-I
Title
Date
S.No.
18.
19.
20.
21.
22.
23.
24.
25.
26.
27.
Description
Document
No.
MN 7.4
MN 7.5
Purchasing
Process Owner
Management
Rep.
Management
Rep.
Management
Rep.
MN 8.0
MN 8.1
MEASUREMENT, ANALYSIS
AND IMPROVEMENT
General
Management
Rep.
MN 8.2
Management
Rep.
MN 7.6
MN 8.3
MN 8.4
MN 8.5
AP-I
AP-II
Control of Non-Conforming
Product
Management
Rep.
Analysis of Data
Management
Rep.
Improvement
AGMS-BIQ-MN-001-SG
Management
Rep.
Management
Rep.
Management
Rep.
Rev.
15-April-2014
Copy No.
Holder
1(Master)
Management
Rep.
APIQR
Management
Rep.
APIQR
Management
Rep.
APIQR
Management
Rep.
APIQR
Management
Rep.
APIQR
Management
Rep.
APIQR
Management
Rep.
APIQR
1(Master)
1(Master)
1(Master)
1(Master)
1(Master)
1(Master)
1(Master)
1(Master)
1(Master)
Management
Rep.
APIQR
Management
Rep.
APIQR
Management
Rep.
APIQR
Page
2 of 2
Holder No.
Latest Rev.
No.
12
1
12
1
12
1
12
1
12
1
12
1
12
1
12
1
12
1
12
Rev.1
Doc. Type.
No.
MN AP-II
15-April-2014
Title
Date
S.No.
Activities
1.
Management Review
Management
Review Meeting
2.
Control of Documents
As Required
3.
Control of Records
Identification,
storage, protection,
retrieval, retention &
disposition
Min of 5 years
4.
Regulatory Requirements
Government Legislation
Assessment
through internet,
gazette etc.
5.
Companys requirements,
API 6A, 16A, API 5CT, API
5L, ASME, NACE MR-01-75
etc.
Approval of
Contract Agreement
6.
Qualification of a New
Supplier
Evaluation
Assessment of Supplier
performance
Evaluation of suppliers
performance - Weightage
Assessment
8.
Internal Audit
ISO 10011
Guidelines for IQA
9.
Control of Non-Conforming
product
Customer / In-house
requirements PSS /
Route Sheet.
10.
Customer Complaints
Customer Inputs
Investigation and
Corrective Action
/Preventive Action
7.
AGMS-BIQ-MN-001-SG
Specification
Rev.
Method
Frequency
Yearly
Quality
Document
API Spec. Q1
Clause 5.6,
AGMS-BIQ-PR004-SG
AGMS-BIQ-PR-009SG
AGMS-BIQ-ST-006SG
Quality
Records
Change Request
Form & Document
Change Notice
All
Every Purchase
AGMS-COMM-PR002-SG
Purchase Reqtn.
and Approved
Vendor List
As Required
AGMS-COMMPR-002-SG
Supplier
PreQualification
Questionnaire
AGMS-COMMPR-002-SG
Evaluation of
Suppliers
Performance Form
AGMS-BIQST-001-SG
Yearly
Yearly
As Required
As and When
AGMS-BIQ-PR-040SG
Responsibility
MR
As per List of
Quality Records
1 of 4
Minutes of the
meeting
AGMS-BIQ-PR-011SG
Yearly
Page
Relevant
Personnel
MR
Supply Chain
Manager /
Purchaser.
Supply Chain
Manager /
Purchaser.
Supply Chain
Manager /
Purchaser.
Auditors and
Auditees & MR
Quality System
Lead / QA
Engineer
Rev.1
Doc. Type.
No.
MN AP-II
15-April-2014
Title
S.No.
Activities
Specification
Date
Method
Frequency
As and When
Corrective Action
a) Customer Complaint
b) Internal/External Audits
c) Product/ Service NonConformity
d) Management Review
12.
Preventive Action
Customer complaints
Internal audits results
External audits results
NCRs
Trend Analysis
Yearly
13.
Training
Annual Appraisal /
Review
Yearly
11.
14.
Estimation Processes/
Contract Review
Customer Orders
Contract Review
16.
Production Processes ( M /C
Shop & Fabrication )
Manufacturing specifications
& Production schedule
17.
Identification, Traceability
Page
2 of 4
Quality
Document
AGMS-BIQ-PR-037SG
Quality
Responsibility
Records
AGMS-BIQ-FM-119- a) Relevant staff
SG NCR, AGMSb) Auditee
BIQ-FM-115-SGc) M/C & Fab. Shop,
CAR, AGMS-BIQ-FMQC
113-SG- CCR
MR / Quality
Manager, Quality
System Lead
AGMS-BIQ-PR-039- AGMS-BIQ-FM-117- c) M/C & Fab. Shop,
SG
SG, Trend
QC
Analysis Form
MR / Quality
Manager, Quality
System Lead
AGMS-PC-ST-015SG
Employee Training
Record,
Training Feedback
& Evaluation Form
AGMS-BIQ-MN-001-SG
Rev.
Every Order
AGMS-BDPPR- 010-SG
In sequence as per
Work Instructions,
WPS and PSS /
Route Sheet
Every day
AGMS-MF-PR-025SG, Manufacturing
Processes, AGMSBIQ-PR-013-SG,
Control of Welding
Operations.
Product Realization.
In sequence as per
PSS / Route Sheet.
Every day
AGMS-BIQ-ST005-SG
Product
Identification Stickers
, PSS / Route Sheet
Tender / contract
documents
HR Manager,
Relevant Head of
Depts.
Estimation Manager/
Estimator
M /C Shop
Manager,
Fabrication
Manager,
M /C Shop
Manager,
Fabrication
Manager,
Logistics
Manager
Rev.1
Doc. Type.
No.
MN AP-II
15-April-2014
Title
S.No.
Activities
18.
Rev.
Date
Quality
Document
Quality
Records
Page
3 of 4
Specification
Method
Frequency
Project Processes
Material and
Production Planning
As required
19.
Logistics Processes
Order processing
and arrange
delivery through
sub-contractor
As Required
AGMS-BIQ-PR019-SG,
Logistics
Processes
Delivery Orders,
Shipping Documents
20.
Inspection Processes
As per Inspection
Quality Plan
Inspection Quality
Plan
AGMS-BIQ-ST007-SG,
Inspections,
Examinations
Weld- Map,
Inspection Reports
, NDT Reports
QC Insptr./QC
Charge
hands
21.
Equipment Specification,
Manufacturers
recommendations.
In-house or subcontractor
Calibration Reports,
Calibration Record
QC - Charge
hands
22.
Customer Satisfaction
Customer
satisfaction ,
Performance
Survey
As Required
AGMS-BIQ-PR-008SG, Control of
Monitoring and
Measuring Equipment
QM 8.2.1
AGMS-BDP-PR016-SG
Quality Objectives
Customer
satisfaction survey
MR, Sales
Supervisor, Sales
Admin
23.
Analysis of Data
Customer satisfaction,
NCRs, Trends analysis,
Supplier Perf.
Every Month
MN 8.4, AGMSBIQ-PR-036-SG,
AGMS-BIQ-PR039-SG
Analysis of Data
Record, Managemt
Review minutes
Quality Manager /
MR
24.
Continual Improvement
Management
Review minutes
General Manager /
Operations
Manager / MR
26.
Risk Assessment
& Management
Delivery and
Quality of Product
MN 8.5
Continual
Improvement,
AGMS-BIQ-PR036-SG
AGMS-BIQ-PR041-SG, Quality
AGMS-BIQ-MN-001-SG
3 months to 1 year,
per Cal. Master list
Yearly
As required
AGMS-BIQ-PR012-SG, Project
Planning Processes
Risk
Assessment Plan
Bill of Materials,
Current Back Log,
Job No.Register
Responsibility
Project Manager /
Project
Controls
Manager
Logistics In-charge
Rev.1
Doc. Type.
No.
MN AP-II
15-April-2014
Title
S.No.
Activities
27.
Contingency Planning
28.
Management of Change
( MOC )
AGMS-BIQ-MN-001-SG
Rev.
Date
Specification
Method
Frequency
Planning needed to
address risk & response
actions required
associated with impact on
delivery and quality of
product
Delivery and
Quality of Product
As required
Changes in organizational
structure, Changes in key
or essential personnel,
changes in critical
suppliers, changes to the
management system
procedures, including
changes resulting from
corrective & preventive
actions
The integrity of
the quality
management
system is
maintained when
changes are
planned..
Quality
Document
AGMS-BIQPR-042-SG,
Contingency
Planning
As required
AGMS-BIQ-PR043-SG,
Management of
Change
Quality
Records
Page
4 of 4
Responsibility
Project Manager,
Contingency
Register including Project Controls
Manager /
actions required in
Purchase
response to
Manager & MR
significant
scenarios to
mitigate effects
Change Request
to identify the
potential risks
associated with
the changes and
approvals prior to
the introduction of
such changes
General Manager/
Project Manager/
Project Controls
Manager & MR
Rev.1
Doc. Type.
No.
MN AP-III
15-April-2014
Title
S.
No.
API
Q1
1.
4.2.1
2.
4.2.3
Document
No.
AGMS-BIQ-PR-001-GL
AGMS-BIQ-PR-009-SG
Control of Documents
AGMS-BIQ-ST-006-SG
Control of Records
4.4.4
AGMS-BIQ-PR-045-SG
6.
5.6.1
Process
Owner
4.2.4
5.5.1
Date
Page
1 of 3
Distribution
Description
3.
5.
Rev.
All Staff
All Staff
All Staff
AGMS-BIQ-PR-030-SG
All Staff
AGMS-BIQ-PR-004-GL
Management Review
Dept. Heads
Copy No.
1(Master)
1(Master)
Holder
Management
Rep.
Management
Rep.
Holder
No.
1(Master)
Management
Rep.
1(Master)
Managemen
t Rep.
1(Master)
Management
Rep.
1(Master)
Management
Rep.
7.
8.
9.
10.
11.
12.
13.
6.2.0
6.3.0
7.2.1
5.4.3
5.4.4
5.4.5
7.2.2
14.
7.2.2
15.
7.4.0
16.
7.4.3
AGMS-PC-ST-015-SG
AGMS-MF-PR-023-SG
AGMS-BIQ-PR-011-SG
Training
Maintenance Processes
Legal and
Regulatory
Requirements
HR Manager,
Dept.
Heads
Dept. Head
AGMS-COMM-PR-003SG
Material Control
Management
Rep.
1(Master)
Management
Rep.
1(Master)
Management
Rep.
1(Master)
Management
Rep.
1(Master)
Management
Rep.
1(Master)
Management
Rep.
1(Master)
Management
Rep.
1(Master)
Management
Rep.
1(Master)
Management
Rep.
1(Master)
Management
Rep.
Dept. Heads
Purchase/
Project /
Quality Risk Management
Project Control/
AGMS-BIQ-PR-041-SG
Plan Procedure (New)
Quality Heads
Purchase/
Project /
Contingency Plan Procedure
AGMS-BIQ-PR-042-SG
Project Control/
(New)
Quality Heads
Purchase/
Management of
Project /
Change
Project Control/
AGMS-BIQ-PR-043-SG
Procedure (New)
Quality Heads
AGMS-COMM-PR-002GL
1(Master)
Supply Chain
Manager
QC Charge
hand
Doc. Type.
No.
MN AP-III
Title
Rev.
Date
Page
2 of 3
Distribution
S.
No.
API
Q1
Document
No.
Description
Process
Owner
Copy No.
Holder
Holder
No.
17. 7.5.1-1
AGMS-BIQ-PR-012-SG
7.5.1.2
AGMS-MF-PR-025-SG
Manufacturing Processes
18
19.
20.
7.5.1-3
7.5.1-4
1(Master)
Management
Rep.
1(Master)
Management
Rep.
1(Master)
Management
Rep.
1(Master)
Management
Rep.
1(Master)
Management
Rep.
Dept. Head
7.6.1
QC Charge
hand- Machine
1(Master)
Management
Rep.
AGMS-BIQ-MN- 003-SG
QC Charge
hand- Machine
1(Master)
Management
Rep.
1(Master)
Management
Rep.
1(Master)
Management
Rep.
1(Master)
Management
Rep.
1(Master)
Management
Rep.
1(Master)
Management
Rep.
7.6.1
8.2.1
8.2.4
8.2.4
28.
29.
AGMS-BIQ-PR-019-SG
26. 8.2.2
27.
Fab. Manager/
Control of Welding Operations Supervisor, QC
7.5.5
22.
25.
Project
Manager
Management
Rep.
QC Charge
hand, Machine,
Fab
7.5.3
24.
AGMS-BIQ-PR-013-SG
Repair / Re-manufacturing
Processes
Machine/ Fab
Manager
1(Master)
21.
23.
AGMS-BIQ-PR-044-SG
Project
Manager
8.2.4
Logistics Processes
Calibration
AGMS-BIQ-PR-038-SG
Customer Complaints
AGMS-BIQ-ST-001-SG
Quality Audits
Quality /
Project
Manager
IQA Auditors
QC Charge
Inspections, Examinations and hand,
Testing
Machine,
Fab
AGMS-MF-MN-003-SG Testing
Test & Assy.
Manager
AGMS-BIQ-ST-007-SG
AGMS-COMM-PR-018SG
QC Charge
hand, Machine,
Fab
30.
8.3.0
AGMS-BIQ-PR-040-SG
Quality
Manager/
Quality
System Lead
1(Master)
Management
Rep.
Doc. Type.
No.
MN AP-III
Title
Rev.
Date
Page
3 of 3
Distribution
S.
No.
API
Q1
Document
No.
31.
8.5.1 AGMS-BIQ-PR-036-SG
32.
AGMS-BIQ-PR-037-SG
33.
8.5.2
8.5.3 AGMS-BIQ-PR-039-SG
Description
Process
Owner
Continual Improvement
Corrective Action
Preventive Action
All Staff
All Staff
All Staff
Holder
Holder
No.
1(Master)
Management
Rep.
1(Master)
Management
Rep.
1(Master)
Management
Rep.
Copy No.
Prepared By:
(Management Representative)
Doc. Type.
No.
MN AP-IV
DISTRIBUTION LIST
15-April-2014
Title
S NO.
1.0
TYPE OF DOCUMENT
* Quality
Date
Rev.
Page
1 of 1
COPY NO.
Management Representative
12
APIQR
Management Representative
Manual
2.0
3.0
12
APIQR
2
1
3.1
3.2
3.3
Management Representative
Management Representative
Project Manager
Management Representative
Purchasing
Repair- Re-manufacturing
4.1
Quality Assurance
5.0
API Specifications
5.1
5.3
Quality Assurance
4.0
5.2
Management Representative
th
API 5L, 5 CT
Management Representative
Management Representative
Management Representative
Management Representative
Rev.
Doc. Type.
QUALITY MANUAL
MN AP-V
e
Title
AMENDMENT RECORD
Date
Section No.
Rev.
No.
1
Page
15-April-2014
1 of 2
Remarks
15 / 04 /14
MN 0.4
Amended and revised Para 1.0, Quality system complies with API
Q1 9th Edition and ISO / TS 29001: 2010
15 / 04 /14
MN 1.0
15 / 04 /14
MN 1.0
15 / 04 /14
MN 1.0
15 / 04 /14
MN 4.1
15 / 04 /14
MN 4.1
15 / 04 /14
MN 4.1
15 / 04 /14
MN 4.1
15 / 04 /14
MN 5.4
15 / 04 /14
MN 5.4
15 / 04 /14
MN 5.4
15 / 04 /14
MN 5.4
15 / 04 /14
MN 6.2
15 / 04 /14
MN 7.1
15 / 04 /14
MN 7.2.5
15 / 04 /14
MN 7.3
15 / 04 /14
MN 7.4
15 / 04 /14
MN 7.4
15 / 04 /14
MN 7.5
15 / 04 /14
MN 7.5
15 / 04 /14
MN 7.6
15 / 04 /14
MN 8.2
15 / 04 /14
MN 8.3
15 / 04 /14
MN 8.3
15 / 04 /14
MN 8.5
15 / 04 /14
MN 8.5
QUALITY MANUAL
MN AP-V
e
Title
AMENDMENT RECORD
Date
Section No.
Rev.
No.
15-April-2014
Remarks
Page
2of 2