Professional Documents
Culture Documents
Rationality
The RMG industry is the only multi-billion-dollar manufacturing and export industry in
Bangladesh. Whereas the industry contributed only 0.001 per cent to the countrys total export
earnings in 1976, its share increased to about 75 per cent of those earnings in 2005. Over the past
one and half decade, RMG export earnings have increased by more than 8 times with an
exceptional growth rate of 16.5 percent per annum, due to policy support of the government and
dynamism of the private sector entrepreneurs. The export-quota system in trading garment
products played a significant role in the success of the industry. However, the quota system came
to an end in 2004. Even after the end of the quota system, earnings reached about 8 billion USD
in FY06, which was only less than a billion USD in FY91. Excepting FY02, the industry
registered significant positive growth throughout this period. Bangladesh exported garments
worth the equivalent of $6.9 billion in 2005, which was about 2.5 per cent of the global total
value ($276 billion) of garment exports. The countrys RMG industry grew by more than 15 per
cent per annum on average during the last 15 years. The foreign exchange earnings and
employment generation of the RMG sector have been increasing at double-digit rates from year
to year. Some important issues related to the RMG industry of Bangladesh are noted in table 1.
Currently, The RMG industry in Bangladesh has still been expanding horizontally and
contributing to national development significantly. It comprises of about 16 percent of GDP (FY
2010-11) providing employment (both directly and indirectly) to 10.72 percent of national labor
force, in which 6.83 percent are directly employed (BBS& BGMEA). Nearly 79 percent of the
total exports of the country comprises of RMG products in FY 2010 11(EPB). Now as per the
2011 statistics, the number of RMG units is around 5,000 and the export earnings have reached
over $19.00 billion and over 3.7 million garment workers are working in the RMG units, of
whom 80 per cent are women. The following table shows the growth of RMG sector in
Bangladesh.
Table 2: Year wise Total number of RMG factories and its total employees. (BGMEA website, 2011)
To about 30 countries around the world, Bangladesh presently exports ready-made garments,
with over 45% to USA, 50% to the countries in EU and 3% to Canada and rest to the other
EXPORT OF RMG
In Million US$
Fig 1: Data Source Export Promotion Bureau (Year 1983-84 to Year 2013-14) Compiled by BGMEA
(3Based on Table 03)
In the above line graph (Fig 1), one can easily find out trend and the growth rate of Bangladesh
garments industry. The trend starting to going up from the year 1994-1995 and started to have a
sharp rise from the year 2009-2010. And now our total RMG export is around 25b US$ where
else the total export of Bangladesh is only around 30b US$.
In the Fig 2, one can see the comparison of export based on type. From 1992 to 2004, woven
dominated to total RMG export but now the difference is quite minimum. In the year 2013-2014,
we can see the total woven export was about 12.5b US$ compare to the knit whose total export
was just above the 12b US$.
30000
25000
20000
15000
10000
5000
0
WOVEN
KNIT
TOTAL
Fig 2: Data Source Export Promotion Bureau (Year 1992-93 to Year 2013-14) Compiled by BGMEA
(4Based on Table 04)
And in the following graph (Fig 3) we can see the comparison of total RMG export in the last
two fiscal year 2012-2013 and 2013-2014. Where we can see the RMG growth rate is
experiencing a declining trend starting from the month of April 2014. And this is due to the
recent violence and security issues in the garments industries of Bangladesh.
50
40
30
20
10
0
Fig 3: Data Source Export Promotion Bureau (FY 2012-13 & 2013-14) Compiled by BGMEA
(6Based on Table 05)
Answers
Epyllion Group
Ha-Meem Group
ZA Apparels
Regular feedbacks:
360 degree feedback
Strengths
and
improvement areas
Support and plan
Best fit and compensation
Planning
Monitoring
Rewards
Achievement
of
Organization Goals
Setting of individual
objectives
Evaluation of individual
performance
against
objectives
Improvement
of
Performance
Allocation of Rewards
Encouraging
Performance
Improvement
Motivating
Superior
Performance.
Setting and Measuring
Goals
Counseling
Poor
Performers
Determining
Compensation Changes
Encouraging Coaching
and Mentoring
Supporting
Manpower
Planning
Determining Individual
Training
and
Development Needs
Determining
Organizational Training
and Development Needs
Improving
Overall
Organizational
Performance
Yes.
Yes.
Develop an evaluation
form.
Identify
performance
measures.
Set
guidelines
for
feedback.
Create disciplinary and
termination procedures.
Set
an
evaluation
schedule.
Setting and Measuring
Goals
To judge the gap between
the actual and the desired
performance.
To help the management
in
exercising
organizational control.
Helps to strengthen the
relationship
and
communication between
superior subordinates
and
management
employees.
To diagnose the strengths
and weaknesses of the
individuals so as to
identify the training and
development needs of the
future.
To provide feedback to
the employees regarding
their past performance.
Provide information to
assist in the other
personal decisions in the
organization.
No.
Achievement
of
Organization Goals
Setting of individual
objectives
Motivating
Superior
Performance.
Supporting
Manpower
Planning
Improving
Overall
Organizational
Performance
Yes.
difficulties?
What are the main KPI's (Key
Performance Indicators) of your
company?
What
performance
appraisal
system are you following, a) 180
degree performance appraisal
system. Or b) 360 degree
performance appraisal system and
why?
What can you aim to achieve
through
your
preferred
performance appraisal system?
180 Degree
360 Degree
An analysis of
development requires and
the setting of
development action plans
An open review of
performance at standard
periods
Training
Evaluation
Review
Promotion
Compensation
Employees Development
Selection Validation
Communication
Motivation
Setting
goals
and
formulating action plans
for further improvement.
Training
Evaluation
Review
Promotion
Compensation
Employees Development
Selection Validation
Communication
Motivation
Understanding himself his
strengths
and
weaknesses.
Initiated
by
HR
Department
Conducted by Managers
After
every
Three
Months
Yes
Initiated by HR
Department & Manages
Conducted by Managers
Yearly
B, A, D, C
A, B, D, C
B, A, C, D
B, A, D, C
360 Degree
An open review of
performance at standard
periods
A relation to the annual
salary review
Training
Evaluation
Review
Promotion
Compensation
Employees Development
Selection Validation
Communication
Motivation
Understanding himself his strengths and
weaknesses.
Yes
Yes
Yes
Yes
technique.
technique.
type of committee
we
follow
this
occasionally.
Out of the four garments the most common components performance appraisal system are
Timely Reviews & Feedback, planning, developing guideline and setting up the goals.
Surprisingly the main objectives of all the four garments companies are same. The main
objective of performance appraisals is to measure and improve the performance of employees
and increase their future potential and value to the company. Other objectives include providing
feedback, improving communication, understanding training needs, clarifying roles and
responsibilities and determining how to allocate rewards. All these are to meet the organizational
goals.
Among the four companies, three companys traditional performance appraisal system have
failed but all four companies gets conflicting results because manages sometimes lacks skill in
providing feedback and often provokes a defensive response from the employee, who may
justifiably feel he is under attack. Consequently, managers avoid giving honest feedback which
defeats the purpose of the performance appraisal. For these reasons they think "Behavioral
anchored rating scale (BARS)" might to overcome this problem as it is behaviorally based,
easy to use, fully equitable, individualized and action-oriented based system.
Three out of four selected garment company has following the modern and effective 360 degree
performance appraisal system because it help to design effective training and development
programs that increase the companys overall performance and productivity. It gives employees a
broad view of their performance from a range of sources and an opportunity to identify strengths
and weaknesses.
All four selected garment company follow the Forced Choice Rating method for selecting or
recruiting new employees and they follow it to identify the activities the candidate prefers to
focus, whether or not the candidates strongest technical skills and knowledge areas match the
job requirements. To identify whether the candidate prefers to work in a role where they are
isolated and influence decisions solely or as part of a larger consensus. And finally to identify at
what management style, they are the most productive.
Practically its not possible to follow Critical Incident Appraisal technique in Bangladeshi
Garment Industries as the number of general worker are very high and it results in very close
supervision which may not be liked by the employee.
Out of four three of the selected company doesnt follow the Management by Objective
(MBO) system because as in the local garment industry, the management has little trust on its
general workers as well as on its other employees. This is the reason why management makes
decisions autocratically and relies heavily on external controls to direct employee behavior. The
amount of time needed to implement and maintain an MBO process may also cause problems as
most of the employees have very little education. And only one company follows this system for
their top level of employees.
Findings:
Most of the company faced trouble using essay appraisal system. A most important trouble
they have faced was teaching the managers. The key findings were;
The traditional appraisal technique failed in most of the company and they think "Behavioral
anchored rating scale (BARS)" might help to overcome this problem, because the BARS
Its behaviorally based. The BARS system is totally focused on employee performance.
Ideally, it removes all uncertainty regarding the meaning of each numerical rating.
Its easy to use. The clear behavioral indicators make the process easier for the manager
to carry out and the employee to accept.
Its equitable. With its heavy emphasis on behavior, the evaluation process comes across
as fair.
Its fully individualized. From the standpoint of consistency within a company, BARS is
designed and applied individually and uniquely for every position.
sewing machines and total manpower of the factory is 1100 then man to machine ratio
=1100:500 OR 2.2.
Cut to ship ratio: This is a ratio of total cut quantity and total shipped quantity of an order. This
indicator is measured order wise and monthly shipped orders. To keep buffer (for damaged,
defective garments) factory cuts extra pieces than order quantity. For example: factory received
an order of 20000 pieces, cut quantity 20200 pieces (1% extra cutting) and total shipped quantity
20000 pieces. Cut: Ship = 20200:20000 = 1.01. This indicator is measured to control surplus
quantity after shipment, reduction in extra cutting and damaged garment. Target Cut to ship ratio
is 1.
Order to ship ratio: Buyer expect to receive full quantity from supplier that has been ordered.
This is most important factor that buyer uses for vendor evaluation. This indicator is calculated
as = Total order quality/ Total shipped quantity. Target of Order to Ship ratio is always 1.
On time Delivery: Target on time delivery of each style is to meet shipment delivery date. If not
meet reasons of not meeting delivery date are analyzed. It is calculate as = Total orders shipped
on time/Total orders shipped on the month. For example, if factory shipped 18 styles on time out
of total 20 styles shipped in month then On time delivery of that month is =18/20*100% = 90%
Right First time quality: This indicator is represented in percentages. Total audits passed in first
time out of total audit conducted by auditors. Higher values (percentage) of right first time
quality is considered as better performance of the factory.
Quality to Production: Quality level of each department is measured in DHU and Percentage
defective unit. Higher the value of DHU higher alteration time and higher cost incurred in
quality.
Average style changeover time: Time gap between previous style over (last piece out from the
line) and first piece output of the current style is known as style change over time. Shorter
changeover time is considered as better performance level. It varies style to style and production
systems. Time of Change over time of each style is recorded and average changeover time of the
factory is measured.
Down time percentage: Down time is one of the top most reasons for less factory efficiency.
Factory analyses major down times to control and improve machine and operator utilization. Top
5 reasons for down time (also known as non-productive time, Off-standard time) are line setting,
operation sitting idle, no feeding, machine breakdown and no planning for line.
Now most of the company find using 360 degree performance appraisal system useful
because,
360 degree because its a multi-rater evaluation and focuses on skills needed across
organizational boundaries.
360 degree because it encourages self-development and promotes a more open culture
where giving and receiving feedback is an accepted norm. In addition it also increases
communication within the organization.
360 degree because it help to design effective training and development programs that
increase the companys overall performance and productivity. It gives employees a broad
view of their performance from a range of sources and an opportunity to identify
strengths and weaknesses.
The HR department of these company use the following points of appraisal system to chalk out
employees career progression.
Promotion: Performance Appraisal helps the supervisors to chalk out the promotion programs
for efficient employees. In this regards, inefficient workers can be dismissed or demoted in case.
Compensation: Performance Appraisal helps in chalking out compensation packages for
employees. Merit rating is possible through performance appraisal. Performance Appraisal tries
to give worth to a performance. A compensation package which includes bonus, high salary
rates, extra benefits, allowances and pre-requisites are dependent on performance appraisal. The
criteria should be merit rather than seniority.
Employees Development: The systematic procedure of performance appraisal helps the
supervisors to frame training policies and programs. It helps to analyze strengths and weaknesses
of employees so that new jobs can be designed for efficient employees. It also helps in framing
future development programs.
Selection Validation: Performance Appraisal helps the supervisors to understand the validity
and importance of the selection procedure. The supervisors come to know the validity and
thereby the strengths and weaknesses of selection procedure. Future changes in selection
methods can be made in this regard.
Communication: For an organization, effective communication between employees and
employers is very important. Through performance appraisal, communication can be sought for
in the following ways:
1. Through performance appraisal, the employers can understand and accept skills of
subordinates.
2. The subordinates can also understand and create a trust and confidence in
superiors.
3. It also helps in maintaining cordial and congenial labor management relationship.
4. It develops the spirit of work and boosts the morale of employees.
All the above factors ensure effective communication.
Motivation: Performance appraisal serves as a motivation tool. Through evaluating performance
of employees, a persons efficiency can be determined if the targets are achieved. This very well
motivates a person for better job and helps him to improve his performance in the future.
After analyzing the mentioned four companies results, we can conclude that the following are
the main advantages and disadvantages of Management by Objective (MBO) system.
Management by Objective (MBO) system is a performance Appraisal method that includes
mutual objective setting and evaluation based on the attainment of the specific objectives.
MBOS advantages lie in its results oriented emphasis. It assists the planning and control
functions and provides motivation, as well as being an approach to performance appraisal. Thats
because employees know exactly what is expected of them and how they will be evaluated.
Moreover, employees understand that their evaluation will be based on the success in achieving
mutually agreed-on objectives.
Table List:
Table 1: Important issues related to the Bangladesh ready-made garment
industry
Table 2: Year wise Total number of RMG factories and its total employees. (BGMEA
website, 2011)
YEAR
EXPORT OF
RMG
(IN MILLION
US$)
TOTAL
EXPORT OF
BANGLADESH
(IN MILLION
US$)
% OF RMGS TO
TOTAL EXPORT
1983-84
31.57
811.00
3.89
1984-85
116.2
934.43
12.44
1985-86
131.48
819.21
16.05
1986-87
298.67
1076.61
27.74
1987-88
433.92
1231.2
35.24
1988-89
471.09
1291.56
36.47
1989-90
624.16
1923.70
32.45
1990-91
866.82
1717.55
50.47
1991-92
1182.57
1993.90
59.31
1992-93
1445.02
2382.89
60.64
1993-94
1555.79
2533.90
61.40
1994-95
2228.35
3472.56
64.17
1995-96
2547.13
3882.42
65.61
1996-97
3001.25
4418.28
67.93
1997-98
3781.94
5161.20
73.28
1998-99
4019.98
5312.86
75.67
1999-00
4349.41
5752.20
75.61
2000-01
4859.83
6467.30
75.14
2001-02
4583.75
5986.09
76.57
2002-03
4912.09
6548.44
75.01
2003-04
5686.09
7602.99
74.79
2004-05
6417.67
8654.52
74.15
2005-06
7900.80
10526.16
75.06
2006-07
9211.23
12177.86
75.64
2007-08
10699.80
14110.80
75.83
2008-09
12347.77
15565.19
79.33
2009-10
12496.72
16204.65
77.12
2010-11
17914.46
22924.38
78.15
2011-12
19089.69
24287.66
78.60
2012-13
21515.73
27018.26
79.61
2013-14
24491.88
30176.80
81.16
KNIT
TOTAL
1992-1993
1240.48
204.54
1445.02
1993-1994
1291.65
264.14
1555.79
1994-1995
1835.09
393.26
2228.35
1995-1996
1948.81
598.32
2547.13
1996-1997
2237.95
763.30
3001.25
1997-1998
2844.43
937.51
3781.94
1998-1999
2984.96
1035.02
4019.98
1999-2000
3081.19
1268.22
4349.41
2000-2001
3364.32
1495.51
4859.83
2001-2002
3124.82
1458.93
4583.75
2002-2003
3258.27
1653.82
4912.09
2003-2004
3538.07
2148.02
5686.09
2004-2005
3598.20
2819.47
6417.67
2005-2006
4083.82
3816.98
7900.80
2006-2007
4657.63
4553.60
9211.23
2007-2008
5167.28
5532.52
10699.80
2008-2009
5918.51
6429.26
12347.77
2009-2010
6013.43
6483.29
12496.72
2010-2011
8432.40
9482.06
17914.46
2011-2012
9603.34
9486.35
19089.69
2012-2013
11039.85
10475.88
21515.73
2013-2014
12442.07
12049.81
24491.88
Data Source Export Promotion Bureau (Year 1992-93 to Year 2013-14) Compiled by BGMEA
ALL COUNTRIES
Woven
Knit
Month
Growth
Rate
Year
July
2012/13
2013/14
993.84
1262.38
2012/13
27.02
Growth
Rate
Year
1001.07
2013/14
1253.76
Total
(Woven + Knit)
2012/13
25.24
1994.91
Growth
Rate
2013/14
2516.14
26.13
August
765.85
796.05
3.94
792.53
848.15
7.02
1558.38
1644.20
5.51
September
697.17
985.26
41.32
746.23
1058.29
41.82
1443.40
2043.55
41.58
October
761.48
820.49
7.75
873.16
862.01
-1.28
1634.64
1682.50
2.93
November
710.04
889.35
25.25
653.96
877.61
34.20
1364.00
1766.96
29.54
December
1042.68
1229.98
17.96
908.94
1048.87
15.39
1951.62
2278.85
16.77
January
1147.64
1195.2
4.14
944.96
1045.83
10.67
2092.60
2241.03
7.09
February
979.71
1049.64
7.14
811.24
915.76
12.88
1790.95
1965.40
9.74
March
991.77
993.37
0.16
854.68
920.69
7.72
1846.45
1914.06
3.66
April
835.17
944.95
13.14
795.11
972.38
22.30
1630.28
1917.33
17.61
May
997.72
1092.26
9.48
1008.37
1115.72
10.65
2006.09
2207.98
10.06
June
1116.78
1183.14
5.94
1085.63
1130.74
4.16
2202.41
2313.88
5.06
Total:
11039.8
5
12442.0
7
12.70
10475.88
12049.81
15.02
21515.73
24491.88
13.83
Data Source Export Promotion Bureau (FY 2012-13 & 2013-14) Compiled by BGMEA