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Instructional Plan in TLE - Grade 9

Name of
Grade/Year
Richell P. Pestanas
9
Teacher
Level
Learning Area: TLE
Quarter:
3
Module: 2
Competency: Understand some factors that influence business environment
Lesson No.
Explain how some factors influence the business
Duratio 60 mins.
1
environment
n
(minut
es/hour
s)
Key
Understand The attitude of the sales lady and the customers are socio-cultural factors that
ing to be
influence the business environment.
developed
Learning
Knowled Analyze the attitude of the sales lady & the customers that influence
Objectives
ge
the business environment.
Skills
Propose ways to improve the business environment.
Attitude Express satisfaction in proposing/suggesting ways to improve the
business environment.
Resources
Set of Pictures, flashcards, Marker Pen, Manila Paper, Meta Strip, Bond paper,
Needed
ballpens
Website Sources:
- https://www.google.com.ph/
- http://en.wikipedia.org/wiki/Main_Page

Elements of the
Plan
Preparations
- How will I make
the learners ready?
- How do I prepare
the learners for the
new lesson?
- How will I connect
my new lesson with
the past lesson?

Presentation
- (How will I present
the new lesson?
- What materials
will I use?
- What
generalization

Methodology
Introduction

Activity

Show 2 pictures (a big store with many customers and a

store with few customers).

Say: Compare the 2 pictures. What are their

similarities/differences?
( Unlock terms: business environment, customers)
(Divide class into 5 groups. Give each group a task card.)
Role-playing (5 will be actors; the other members will
observe & write down their observations. Reminder:
Setting of Standards for proper behavior of students.)
Grp. I-Sales lady is courteous, polite, & accommodating;
many
customers; customers are rude and harsh
Grp. II- Sales lady is courteous, polite, & patient;

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/concept
/conclusion
/abstraction should
the learners arrive
at?

rude & tactless customers argue with Sales lady

Grp. III- Sales lady shows patience and is responsive to
the
demanding & nagging customer
Grp. IV- Sales lady shows unethical behavior to
dissatisfied
customers
Grp. V- Smiling sales lady, patient, polite, respectful,
systematic,
honest, courteous, & accommodating; with
many happy,
satisfied customers
Analysis

Describe the behavior of the saleslady & the customers

in the different groups. (Group presentation/submission
of observations)
What attitude is demonstrated by the sales lady?/by the
customers?
How does the attitude of the sales lady/customers
influence the business environment?

Abstraction

In a business environment, what important factor must

be considered?
(The attitude of the sales lady and the customers is an
important factor that influences the business
environment.)
Teacher Input:
The following are factors that influence the business
environment: Socio-Cultural, Economic, Political, and
Technology.
The attitude of the sales lady and the customers fall
under
Socio-Cultural factor.
Socio-Cultural factor refers to:

Cultural beliefs, customs and practices and their effect

on consumption
Income distribution( social classes, royals, ruling
families)
Life style changes (e.g. working mothers)
Fashion trends, and hypes
General standard of living

What Customers want?

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Reliability
Attractivenes
s
Credibility
Empathy
Responsivene
ss
Honesty
Good attitude
(friendly,
helpful)
Quick service
and quick
decisions

Practice
- What practice
exercises/applicatio
n activities will I
give to the
learners?

Assessme
nt
(Refer to
DepED
Order No.
73, s. 2012
for the
examples)

Application

Levels of
Assessment
Knowledge

Feel good factor

Good mannerism (polite,
alert)
Knowledge (services,
procedures)
Good appearance (smart,
fresh, clean and appropriate
for the working environment)
Good presentation (clear,
concise, well-prepared, wellspoken)
Time awareness (punctuality,
keeping appointments)
Sensitivity to their needs

Group Work: Distribute written situations.

Write suggestions/proposals to improve business
environment.
Grp. 1 & 2: You are a sales lady. An angry customer
comes in. He
wants to return an item. How will you respond
to the
situation?
Grp. 3: You are a sales lady. You are surrounded by many
demanding and aggressive customers. Each
one wants to
be ahead of the others. How will you deal with
the
situation.
Grp. 4 & 5: You are the customers. You are looking for a
grocery
item. You asked the sales lady, but she ignored
you.
What would you do?
How do you feel about your suggestions?
(satisfied?/dissatisfied?)
Assessment Matrix
What will I assess?
How will I
How will I score?
assess?
The attitude of the 5-item quiz
One point per correct
sales lady & the
Identify
answer
customers that
whether each
influence the
of the following
business
attitudes has a
environment.
positive or
negative

influence on
the business
environment:
1. Frowning
sales
lady2. Unfriendl
y sales
man3. Approach
able
sales
lady4. Arrogant
customer
5. Friendly
customer
Process or Skills

Assignme
nt

Concludin
g Activity
(Optional)

Understanding(s
)
Product/perform
ances
(Transfer of
Understanding)
Reinforcing
the days
lesson
Enriching the Recall an experience that you had at a store. Write a
days lesson
situation/dialog between a sales lady/sales man and a customer.
Comment/give reaction on the situation.
Enhancing the
days lesson
Preparing for
the new
lesson
Wrap-up
Finale

Prepared by:
RICHELL P. PESTAAS
TLE Coordinator
Corrected and Approved for Demo:
CARMELITA T. DULANGON
Director III

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Officer-in-Charge