APPENDIX 2:

Appraisal Form of Service Quality

Appraisal Form of Service Quality

Consultant
name
Representative
Office

Sifian BEN KHALIFA

PIMC

Huawei

Consultant
Company

Period of Time

1st Apr to 30th Apr 2015

Project Name

PO No.

EGO03111000221755

Result of
Appraisal

Excellence

1.00

Standard of
Appraisal

Basis of Appraisal
(Explain in detail if the
result is "Fail)

No.

Content of Appraisal

Work
Quality

Effective
Complaint

Total Score
Tangent International

100
Coefficient
of Service
Quality

Engineering Quality

File Quality

Customers Complaint

Internal Complaint

0
0

Standardization of Service

Work Attitude

Technical Level

English Level

Feedback of Other Appraisal

Information (Plus or minus 5 points
at most according to the details of
the key event)
Appraiser of
HUAWEI
ID.

Appraiser of
HUAWEI
(Signature)

Tel
E-MAIL

PIMC (Signature)

NOTE:

I.
II.

The PIMC shall request the site project manager or the related professional director of Contractor to
complete this form and confirm the coefficient of Service quality in the Service every month from the
start date of the work as stated in the single PO and shall print this form in duplicate, one original for
each party respectively upon confirmation by the respective signature of the parties.
The full score is 100 points. The appraiser shall have the key event as the basis for deduction of
points and avoid any subjective judgment.
The standard of appraisal:
1) Excellence: no deduction;

III.

2) Good: deduct 2 points;

3) Normal: deduct 5 points;
4) Fail: deduct 8 points.
In case of Fail, the appraiser shall fill out the factual basis of appraisal and may provide an
appendix for description; otherwise, the result of appraisal will be ineffective and be treated
as Normal.
Total score 80 and above - Excellent; 60 and above - Normal;
Less than 60 - Unsatisfactory.

IV.

The result of appraisal shall apply as below: If the result of appraisal is Normal and above (namely
60 points and above), the coefficient of Service quality shall be 1.0. If the result is Unsatisfactory
(namely less than 60 points or below) the coefficient of Service quality shall be 0.60 And HUAWEI
may request Supplier to replace or return the cooperators engineer. According to the terms and
conditions of this contract, the coefficient of Service quality in the current month shall be
used to settle the technical Service charge of the PIMC in the current month.

V.

Any serious accident at all levels shall be treated according to the terms and conditions of this
Subcontract Agreement.