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A person who buys any goods or services for a consideration, which has been paid or
promised or partly paid and partly promised, or under any system of deferred payment is a
Consumer.
Note:
A person who obtains such goods for resale or for any commercial purposes will not be a
consumer. However, if such goods are bought by a person exclusively for the purpose of
earning his livelihood by means of self-employment then such a person will be considered as a
consumer.
Central Government
One or more consumers representing numerous consumers having the same interest.
When the price paid by a consumer is in excess of the price displayed on the goods or
when the price is in excess of the price fixed under any law in force.
Goods, which will be hazardous to life and safety, when used, are being offered for sale
to the public in contravention of the provisions of any law.
Price of the commodity or value of the services and value of compensation claimed
• Complaint can be registered within 2 years from the date on which the cause of
What are the particulars that should be furnished along with the complaint?
The District Forum / State Commission can order the following relief’s:
• To pay such amount of compensation for the loss or injury suffered by the consumer.
• Aggrieved by the orders issued by the District Consumer Redressal Forum, appeal
petition may be filed before State Consumer Dispute Redressal Commission within 30
What are the Rights of Consumers as stipulated under Consumer Protection Act 1986?
1. Right to Safety
2. Right to be Informed
3. Right to Choose
4. Right to be heard
5. Right to seek Redressal
6. Right to Consumer Education
• www.fcamin.nic.in
• www.core.nic.in
• www.consumereducation.in
• You may contact your District Collector and the Chairman, District Consumer
Protection Council and also the Voluntary Consumer Organisation of locality with valid
reputation.