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C. Desegregation
D. Affirmative action
5) In the employment context, _______________ can be viewed broadly as giving an unfair
advantage or disadvantage to the members of a particular group in comparison with the members of
other groups
A. ethnocentrism
B. discrimination
C. seniority system
D. race norming
6) Thousands of equal-pay suits have been filed, predominantly by ___________ since the Equal
Pay Act of 1963 was passed
A. women
B. African Americans
C. the elderly
D. Americans with disabilities
7) Which of the following observations is correct?
A. Diversity is problem focused, and affirmative action is opportunity focused
B. Diversity is government initiated, and affirmative action is voluntary
C. Diversity is proactive, and affirmative action is reactive
D. Diversity is quantitative, and affirmative action is qualitative
8) Which of the following would you associate with managing diversity?
A. Government initiated
B. Assumes integration
C. Internally focused
D. Quantitative
9) "To be the world's best quick-service restaurant" is an example of what?
A. Organizational charter
B. Standard operating procedure
C. Code of ethics
D. Vision statement
10) _________ is a job analysis method that lists tasks or behaviors and involves workers rating
each task or behavior in terms of whether or not it is performed. If the task is performed, workers
also rate the frequency, importance, level of difficulty, and relationship to overall performance
A. Job performance
B. Structured questionnaires
C. Interviews
D. Critical incidents
11) Recruitment begins by specifying _____, which are the typical results of job analysis and
workforce planning activities
A. human resource requirements
B. strategic imperatives
C. succession plans
D. affirmative action candidates
12) The step following recruitment is _____, which is basically a rapid, rough selection process
A. an orientation
B. an initial screening
C. a suspension
D. a workforce plan
13) During the _____ stage, it is most important to select the managers who can develop stable
management systems to preserve the gains achieved during the embryonic stage
A. mature
B. high-growth
C. aging
D. embryonic
14) Increasing an individual's employability outside the company simultaneously increases his or her
job security and desire to stay with the current employer. What is this known as?
A. Training paradox
B. Pygmalion effect
C. Distributed practice
D. Massed practice
15) Which is a characteristic of the most effective training practices?
A. Training starts at the bottom of the organization
21) A sequence of positions occupied by a person during the course of a lifetime is characteristic of
what type of career?
A. Subjective
B. Objective
C. Specific
D. General
22) In the new world of career management, the primary goal is to provide which of the following for
employees?
A. Rising aspirations
B. Executive ranking
C. Psychological success
D. Time off when they need it
23) At a broad level, _____ includes anything an employee values and desires that an employer is
able and willing to offer in exchange for employee contributions
A. a competency-based pay system
B. an employee stock ownership plan
C. an organizational reward system
D. a merit-pay method
24) This benefit, tied mostly to profitability and promising better job security, but not guaranteeing it,
is at the center of the evolving bonus system
A. Contribution-based pay
B. Competency-based pay
C. Skill-based pay
D. Flexible pay
25) Financial rewards include direct payments plus indirect payments in the form of what?
A. Individual equity
B. Corporate compensation
C. Spot awards
D. Employee benefits
26) Which law offers full coverage for retirees, dependent survivors, and disabled persons insured
by 40 quarters of payroll taxes on their past earnings or earnings of heads of households?
A. Federal Unemployment Tax Act