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Master of Business Administration- smude MBA Semester 3 spring 2015

MU0012: Employee Relations Management
Q1. Employee relations management (ERM) is all about management of relationship
with employees in an organization. Explain the features and importance of this ERM.
Answer: The important features of ERM are: Communication: Communication channels
among the employees and between employees and the management must be open. If the
opinions of the employees are not considered, they become frustrated and lead to

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Q2. What are the various types of communication? Explain the importance of
organizational communication. What are the methods to improve communication?
Answer:Types of communication
Passive communication: This is an ineffective form of communication. People using this
form of communication avoid confrontation. They do not communicate their wishes or
desires. This style of communication can cause alienation,

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Q3. Human Resource Information System (HRIS) helps organizations to carry out their
HR administrative functions in an effective manner. What are the important features
that make a good HRIS? Mention some common applications of HRIS.
Answer: Features of Human Resource Information Systems
Job and pay history: The HRIS documents details and salary of past jobs. The education
details of the employee are also recorded. The HR personnel are able to view salary details
including bonuses awarded and deductions

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Q4. What are the objectives of organizational discipline? List the types of disciplinary
problems. Explain the steps of disciplinary procedures commonly followed in many
organizations.
Answer: Objectives of organizational discipline
To obtain voluntary acceptance of rules, regulations and policies of the company.
To provide direction and leadership:.
To promote co-operation and

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Q5. What is Trade Union and what are its objectives? Describe trade unions in India.
Answer: Trade unions: The Trade Union Act of India 1926 defines a trade union as an
organisation, whether temporary or permanent, formed primarily for the purpose

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Q6. Write a brief note on the following Acts:
i) Factories Act, 1948
ii) Industrial Dispute Act, 1947
Answer: i) Factories Act, 1948: The Factories Act regulates labour employed in factories.
It applies to the whole of India. This Act applies to all factories which use power and employ
10 or more workers, and applies to factories not using power and employing 20 or more

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