PROCESS BUSINESS MAPPING

IN CV. FIRDILLA
USING APQC FRAMEWORK

Group Member :
Fauzan Ghifari

1102110099

Randy Pradana

1102110090

Nur Endah Lizarifin

1102121289

Michael Whizo

1102121272

Emeral Sakinah

1102120083

TELKOM UNIVERSITY
2015/2016
TABLE OF CONTENTS
OBJECTIVE OF CV. FIRDILLA...................................................................................................3

SWOT ANALYSIS OF CV. FIRDILLA.........................................................................................3

CV. FIRDILLA ORGANIZATION STRUCTURE.........................................................................4
OPERATING PROCESS.................................................................................................................4
1.0 DEVELOP VISION AND STRATEGY...................................................................................5
2.0 DEVELOP AND MANAGE NEW PRODUCT........................................................................6
3.0 DESIGN AND MANAGE OPERATIONS...............................................................................7
4.0 DEVELOP AND MANAGE STAKEHOLDER RELATIONS AND SERVICES....................8
FLOW CHART..............................................................................................................................10

OBJECTIVE OF CV. FIRDILLA

a

Become a big and useful company that focus on convection, computer embroidery and
printing.

Produce qualified products in short time, cheaper price

Make partners satisfied because the products and services offered have a warranty

Concentrate on service where all the work is based on order

Has legal aspect (certificate of incorporation) so that partners will feel secure to
cooperate with this company

Committed to provide the best service to all partners

SWOT ANALYSIS OF CV. FIRDILLA

STRENGTHNESS
>Excellent staff with strong knowledge
of existing products
>Product and service offered have a
warranty
>Has legal aspect (certificate of
incorporation)
>Committed to provide the best service
to all partners

OPPORTUNITY
>Similar product and services on the
market are not as reliable or are more
expensive
>Loyal customer

WEAKNESS
>Only have two subsidiary and located
only in Bandung

THREAT
> Competitors have similar services
>Competitors have launched a new
advertising campaign
>Competitor opening shop nearby

CV. FIRDILLA ORGANIZATION STRUCTURE

1.0 DEVELOP VISION AND STRATEGY

OPERATING PROCESS

1.0
2.0
4.0
3.0
Develop Vision and Strategy
Design & develop new products
manage stakeholder relations and
Design &Develop
manage&operation

1.1 Adopt Vision and mission statements for the company.

1.1.1 Describe the main company activities.
1.1.2 Describe history and prediction of revenue, cost, and tax.
4

1.1.3 Describe state laws, state regulations, local convection policies.

1.1.4 Describe social and cultural changes that impact to the company.
1.2 Set goals and objectives for all instructional and service areas, including targets for
subgroups of students
1.3 Analyze company strength and company weakness
1.3.1 Describe strength and weakness of the districts leadership.
1.3.2 Select metrics and collect data describing the efficiency and effectiveness of process.
1.3.3 Audit technology and information systems to determine steps for improvement.
1.4 Develop an implementation plan
1.4.1 Develop overall mission statement.
1.4.2 Evaluate alternative programs.
1.4.3 Develop partnership with business, community other company, etc.
1.5 Maintain and monitor the progress of the strategic plan
1.5.1 Develop programs that support the strategic plan.
1.5.2 Evaluate the effectiveness of the program.
2.0 DEVELOP AND MANAGE NEW PRODUCT

2.1 Steps in developing New Product

2.1.1 Gathering market needs to know what to be sold
2.1.2 Processing sales data to know what product that is the main product to be developed
2.1.3 Develop method to do the most efficient product making process
2.2 Design New Product
2.2.1 Generating product specification
2.2.2 Doing the creative method for developing product
2.2.3 Generate alternatives for product design
5

2.2.4 Generate improvement design

3.0 DESIGN AND MANAGE

OPERATIONS
3.1 Describing Operation Process in Convection
3.1.1 Designing the product that will be produced
3.1.2 Receiving or asking order to or from the customer
3.1.3 Purchasing Raw Material for making the product
3.1.4 Producing the convection product
3.1.4.1 Creating the pattern of the product on the raw material
3.1.4.2 Cut the raw material based on the pattern
3.1.4.3 Sewing material that already cut
3.1.5 Quality Controlling
3.1.6 Shipping the product to the customer
3.2 Describing Operation Process in Printing
3.2.1 Receiving Order from the customer
3.2.2 Designing the product that will be produced
3.2.3 Printing the Product
6

3.2.4 Quality Controlling

3.2.5 Shipping the product to the customer
4.0 DEVELOP AND MANAGE STAKEHOLDER RELATIONS AND SERVICES
3.3 Describing Operation Process in Computer Embroidery
3.3.1 Receiving Order from the customer
3.3.2 Producing the Embroidery Product
3.3.3 Quality Controlling
3.3.4 Shipping the Embroidery Product

4.1Develop stakeholder relationship strategy

4.1.5 Understand stakeholder needs
4.1.6 Identify community and parent segments to target
4.1.7 Define offerings and positioning possibilities
4.1.8 Define channels for relations
4.2Manage stakeholder relationships strategy
4.2.5 Deliver relationships strategies
4.2.6 Establish relationships strategies
4.2.7 Develip enrollment forecast (new and continuing students)
4.2.8 Establish overall stakeholder relatonships budget
4.2.9 Establish stakeholder relationships measures and metrics
4.2.10 Prepare/Analyze/Evaluate relationships results
4.3Develop communications and publications strategies
4.3.5 Design and develop key groups strategies
4.3.5.1
Develop key groups plans
4.3.5.2
Identify priority groups
4.3.5.3
Establish budgets
4.3.5.4
Schedule contacts with groups
4.3.6 Implement agreed-to communications plans
4.3.7 Prepare/Analyze/Evaluate communication results
4.4Manage communications and public information activities
4.4.5 Design and develop publications
4.4.5.1
Define publications objectives and strategy
4.4.5.2
Define targe audiences
4.4.5.3
Engage third-party communications agency
4.4.5.4
Develop publications
4.4.6 Develop media plans
4.4.6.1
Develop media (website, advertisement)
7

4.4.6.2
4.4.6.3
4.4.7 Design
4.4.7.1
4.4.7.2
4.4.7.3
4.4.7.4

Develop media plan

Implement media plan
and develop communication activities
Design direc-to-stakeholder communication concepts
Plan direct-to-stakeholder communications activities
Test and implement direct activities
Prepare/Analyze?Evaluate direct communications performance

4.0 DEVELOP AND MANAGE STAKEHOLDER RELATIONNS AND SERVICES

measures and metrics
4.4.7.5
Refine direct communications performance metrics
4.4.8 Design and develop communication partners and alliances
4.5Manage stakeholder relationships and transactions
4.5.5 Manage stakeholder support channels
4.5.6 Respond to stakeholder inquiries
4.5.6.1
Respond to infromation requests
4.5.6.2
Respond to records inquires
4.5.6.3
Respond to services inquiries
4.5.7 Manage stakeholder complaints
4.5.8 Capture and assess stakeholder feedback
4.5.8.1
Obtain after-case feedback
4.5.8.2
Conduct qualitative/quantitative surveys
4.5.9 Measure stakeholders satisfaction
4.6Manage budget
4.6.5 Develop volume/unity forecast and set budget
4.6.6 Implement budget plan
4.6.7 Evaluate budget impact
4.6.8 Refine budget as needed

FLOW CHART