COMPATITIVE ADVANTAGE OF THE CONTRACTOR IN TERENGGANU

REPORT

UNIVERSITI TEKNOLOGI MARA

KAMPUS DUNGUN

FACULTY OF BUSINESS MANAGEMENT

BACHELOR OF BUSINESS ADMINISTRATION (HONS) FINANCE

QUESTIONNAIRE

A STUDY OF COMPETITIVE ADVANTAGES OF THE CONTRACTORS IN TERENGGANU

PREPARED BY:
MUNA AIMUNI BINTI ZAINAL ABIDIN
2009886404

I am a student of BBA (Hons) in Finance, Faculty of Business Administration from UiTM

Dungun, which is conducting a study on the competitive advantage among contractors in
Terengganu. The purpose of this study was to see the power of the contractor and the factors
that must be added for the benefit of all. All facts given will be analyzed and studied for use by
all in the future.I would appreciate if you could complete the questionnaire. All the information
and the respondents identity will be kept confidential and it will be used for academic purposes
only. Your full corporation and contribution is greatly appreciated.

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COMPATITIVE ADVANTAGE OF THE CONTRACTOR IN TERENGGANU

REPORT

PART A: GENERAL
ORDER: Please mark (/) in the appropriate box
1. Gender
(

) Female

) Make

) Non-Malay

) Kelantan

) 30-34

2. Race
(

) Malay

3. Origin
( ) Pahang
4. Age
(

) 25-29

) Terengganu

) 35-39

) Diploma

) Others

) 40 and above

5. Marital Status
(

) Single

) Married

6. Education Level
(

) PMR

) SPM

) Degree (

) Further Degree

7. Monthly income level (RM)

(

) 1,001-2,000

) 2,001-3,000

) 10,001-15,000

) 15,001and above

) 3,001-5,000

) 5,001-10,000

8. Years involved as contractor

(

) < 1 year

) 1-5 years

) 6- 10 years

) > 10 years

9. License category
(

) Class A

) Class B

) Class C (

) Class D (

) Class E

) Class F

10. Area
(

) Kemaman

) Kuala Terengganu

) Dungun

) Besut

) Hulu Terengganu

) Setiu

) Marang

11. Business status

( ) Sole Proprietorship
( ) Partnership
( ) Sdn. Bhd
12. Are you getting projects in the following year :
( ) 2005
( ) 2006
( ) 2007
( ) 2008
( ) 2009
( ) 2010

) Bhd

PART B: INTERNAL FACTORS

ORDER: Please circle your answer for part B until D.
Strongly disagree

Disagree

Uncertainty

Agree

Strongly agree

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COMPATITIVE ADVANTAGE OF THE CONTRACTOR IN TERENGGANU

I.
1

REPORT

HUMAN RESOURCE MANAGEMANT

I provide continuous training for my employees.

Salary that being paid to my employee appropriate with the work they
had done.
I have enough employee

I have skilled employee in the business sector.

My employee have high qualification in specific sector.

Workers experienced and skilled help me a lot in doing the business.

I belived with my employee ability.

I partially take care of my staff welfare.

I have a good relationship with my staff.

10

How do you represent your staff attitude to their work :

i.
Very excellent in doing their job.
ii.
Highly motivate to do the job.
iii.
Need more order to do the work.

1
1
1

2
2
2

3
3
3

4
4
4

5
5
5

Loan source from

i.
Own
ii.
Loan from family and relatives
iii.
Loan from financial institution
iv.
Loan from business partner
Loan from financial institution important for capital rolling.

1
1
1
1
1

2
2
2
2
2

3
3
3
3
3

4
4
4
4
4

5
5
5
5
5

Business earning can cover the expenditure of business goods.

It takes time when dealing with the loan procedure and policy.

Interest on loan are at reasonable rate.

I have provided enough budget for promotional purpose.

II .

FINANCE
1. The purpose of loan.
a) Buying raw material and capital rolling
b) Expanding business
c) Repair the business premises
2. If you applying the loan, how much you can earn.
a) < RM 10,000
g) RM 100,001 RM 200,000
b) RM 11,000 RM 20,000
h) RM 200,001 RM 500,000
c) RM 21,000 RM 30,000
i) RM 500,001 RM 1,000,000
d) RM 31,000 RM 40,000
j) > RM 1,000,000
e) RM 41,000 RM 50,000
f) RM 50,001 RM 100,000

III.

TECHNOLOGY
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COMPATITIVE ADVANTAGE OF THE CONTRACTOR IN TERENGGANU

I used machines and computer in my daily business operation.

The technology that Im using now really helps me in:
i.
Increased productivity
ii.
Completing daily work
iii.
Produce more quality products and services
iv.
Produce high quality products at low cost
v.
Promote the products and services that being offered
Equipment and machines that Im used are :
i.
Up-to-date/new in the market
ii.
Mostly used by other entrepreneurs
iii.
Can be categorized as out- dated

REPORT

1
1
1
1
1

2
2
2
2
2

3
3
3
3
3

4
4
4
4
4

5
5
5
5
5

1
1
1

2
2
2

3
3
3

4
4
4

5
5
5

PART C: EXTERNAL FACTORS

I.
GOVERNMENT
1

Government subsidy help me in doing the business.

Policy and rules that being introduced by the government benefit my

business.
Business license that being provided by government are at reasonable
price.
Tender from government are at reasonable price.

Courses that being offered by the government help me a lot.

No discrimination in acquiring government assistant.

1
1
1

2
2
2

3
3
3

4
4
4

5
5
5

II.

Procedure to acquire these activities is easy:

i.
Licence
ii.
Tender
iii.
Compensation payment
SUPPLIER

It is easy to get appropriate supplier for my business.

It is easy to gain supplier information.

Goods/items quality that being supplied fulfilled the specification.

Supplier sent the order on a agreed time.

Relationship with the supplier are satisfying.

Supplied items are at reasonable price.

Supplier concern with each customer complaint.

No big price different among the suppliers.

I believe with my supplier honestly.

1
1
1

2
2
2

3
3
3

4
4
4

5
5
5

2
3

III.

MARKET ENTRANCE

With too many competitors in this industry I feel that:

i.
More confident and enthutiasm.
ii.
Threathen
iii.
No effect at all

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COMPATITIVE ADVANTAGE OF THE CONTRACTOR IN TERENGGANU

I have effective strategy to complete in this industry.

In a few years backward there are slightly increased competitors in this

industry.
I have a good relation with my rival.

3
4

REPORT

PART D:
I.
COST LEADERSHIP

Price that Im offered are reasonable.

I get positive reaction from my customer for the price that being offered.

I believe that with the price Im offered, I can survive in the business.

Reasonable price really can attract customer.

I consider a few factors in deciding the price for my products/services:

i.
By cost
ii.
Discount price
iii.
Competitors price
iv.
Quality
v.
Quantity

1
1
1
1
1

2
2
2
2
2

3
3
3
3
3

4
4
4
4
4

5
5
5
5
5

II.

PRODUCT DIFFERENTTIATION

My products/services satisfy customer needs and wants.

I stress more on products/ services quality rather than quantity.

My products/ services has special criteria compare to the competitor.

I have done for some research to my products/ services to improve my

business.
Products/ services represents a good image to my company.

Products/ services quality are my priority.

III.

FOCUS STRATEGY

I have my own target market for expanding purpose.

I have a well prepared plan to expand my business premise.

Business purpose are for:

i. Profitability
ii. Social concern
iii. interest
I have done some promotion effort to develop my business.

1
1
1
1

2
2
2
2

3
3
3
3

4
4
4
4

5
5
5
5

Customer priority always in my consideration.

I am planing to open up a new branch in other area.

I have some intention to try another business sector.

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COMPATITIVE ADVANTAGE OF THE CONTRACTOR IN TERENGGANU

REPORT

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