Code No: A17 800

English for Communication

KERTAS TUGASAN
PROGRAM

DIPLOMA VOKASIONAL MALAYSIA,

KOLEJ VOKASIONAL KPM

COURSE

ENGLISH FOR COMMUNICATION

SEMESTER

DILPOMA SEMESTER 4
01 ORAL COMMUNICATION SKILLS IN THE
WORKPLACE

KEBOLEHAN / ABILITIES

Provide information and express ideas orally

At the end of the module, the students will be able to:

OBJEKTIF MODUL /
MODUL OBJECTIVE

NO. KOD / CODE NO. / NOSS

1.1 Use appropriate language to report to superiors

1.2 Use appropriate language to communicate with
colleagues
1.3 Use appropriate language to give instructions to
subordinates
1.4Use appropriate language to deal with stakeholders
[ customers / suppliers ]
A17 800

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TOPIC : ORAL COMMUNICATION SKILLS IN THE WORKPLACE

OBJECTIVES:
1. Use language for interpersonal purposes.
2. Ask questions and make statements with correct intonation, word stress and
sentence rhythm.
3. Respond to questions politely by giving required information.
1

Code No: A17 800

English for Communication

4. Share ideas, information and experiences on work-related topics.

ASSIGNMENT 1 : ROLE PLAY CUSTOMER SERVICE
[ 10 marks ]
1. Target Vocabulary :
Kettle
Switch on

Take out
Unplug

Receipt

Fill in
Replacement

Plug in
Pleased

2. Basic Story
Pn. Salmah buys an electric kettle from Titan Department Store. She brings it
home and takes it out of the box. She fills it with water from the tap and plugs in
the kettle. Then she switches it on. It is 4.50 p.m. After 5 minutes, the water is not
hot. She tries again but after waiting for 20 minutes, the water is still not hot. She
unplugs it and takes it back to the customer service at the store the next day. The
staff at the counter asked her a few questions and tested the kettle. After verifying
that it is faulty , he gives her a replacement at no cost.

1. Work in pairs.
2. Write out the dialogue between Pn. Salmah and the customer service staff.
3. Role play the scene

Code No: A17 800

English for Communication

ASSIGNMENT 2 : MOCK JOB INTERVIEW

[ 20 marks ]
Instructions:
1. Look into newspapers and select a job that you can apply for and interested in.
2. Note down the description
3. Get students to prepare for their interviews by informing them:
- the criteria for the position
- how much money do you want to pay
- overtime and benefits
- working hours
- other relevant information
4. Ask students to be ready to
- tell about their personal identification
- tell their strengths, best skills
- tell their biggest weakness
- tell their career goals, future plan
- advertise to sell themselves
- tell their salary expectation
5. Students can take turns practising in pairs.
6. Teacher will be interviewing the students in groups based on the positions they
apply for.
.
NOTE;
1. Students can refer to Kertas Penerangan Modul for sample questions and
guidelines
2. Mock Interview Assessment form has also been included to be used as a guideline
for students and lecturer.