A+ Questions

1. What is the most important feature to look for when, replacing the mouse?
1. ? the number of buttons
2. ? color
3. ? connector
4. ? the manufacturer and model number
2. Which of the following would NOT be repaired onsite?
1. ? Faulty video card
2. ? Virus infection
3. ? File system errors
4. ? CRT high voltage supply
3. What is the maximum distance for a 10Base2 segment?
1. ? 1000 meters
2. ? 185 meters
3. ? 100 meters
4. ? 330 meters
4. The USB port can supply power for a device?
1. ? True
2. ? False
5. Which CPU socket 7-based?
1. ? AMD Athlon
2. ? Pentium MMX
3. ? Pentium II
4. ? Pentium I
6. How would an ID logical 3 be set on a three-bit jumper block on a SCSI hard disk drive?
1. ? 111
2. ? 011
3. ? 010
4. ? 101
7. What is the smallest storage access unit on an IDE hard drive?
1. ? Sector
2. ? Cylinder
3. ? Partition
4. ? Track
8. Which test checks the transmitter and receiver of a local modem?
1. ? Local digital loop back
2. ? Analog loop back
3. ? Remote digital loop back
4. ? Data-parity

9. Which interrupt does the real-time clock use?

1. ? 0
2. ? 8
3. ? 13
4. ? 1
10. What is the newest type of serial bus architecture?
1. ? USB
2. ? DVD
3. ? ST-506
4. ? ATA
11. What can cause laser-jet printer to print too light?
1. ? Malfunctioning transfer corona
2. ? Too much humidity in the air.
3. ? Printing on wrong side of paper.
4. ? Malfunctioning high-voltage DC power supply.
12. The ISA bus speed is____________
1. ? 4.27 MHz
2. ? 6 MHz
3. ? 16 MHz
4. ? 8.33 MHz
13. Which of the following is NOT capable of full-duplex transmission?
1. ? Serial
2. ? USB
3. ? IEEE 1394
4. ? Parallel
14. When powering on a system, you receive a keyboard error. What generates this message?
1. ? POSIX
2. ? POST
3. ? CMS
4. ? ASPI
15. Which differentiates EPP (Enhanced Parallel Port) from ECP (Enhanced Capsulation
Port) parallel ports?
1. ? ECP uses DMA
2. ? ECP uses 8-bits, EPP uses 4-bits
3. ? EPP requires more RAM
4. ? EPP requires a device driver
1. What should you do after installing a new ink-jet cartridge?
1. ? Print a very detailed picture
2. ? Run the printer alignment program
3. ? Reboot your computer
4. ? Adjust the assignment manually

2. How many bits wide is the AGP Bus?

1. ? 8
2. ? 64
3. ? 32
4. ? 16
3. How many pins are on a serial port connector? (Choose two)
1. ? 15
2. ? 9
3. ? 25
4. ? 8
4. On the dot-matrix you only see the bottom half of the characters. What is a possible cause
of this?
1. ? Defective print head
2. ? Paper text incorrectly on tractor.
3. ? Defective home position sensor.
4. ? Wrong paper thickness
5. How many IDE controllers are typically built into an ATX motherboard?
1. ? 1
2. ? 8
3. ? 4
4. ? 2
6. What can a crossover cable in an Ethernet network be used to do?
1. ? Convert from 10 Megabits per second to 100 Megabits per second
2. ? Improve bandwidth between the server and the workstations
3. ? Connect two network devices without a Hub
4. ? Test a faulty network card.
7. Which motherboard type allows you to turn off the computer via software?
1. ? AT
2. ? MCA
3. ? ATX
4. ? VESA
8. Why can multiple SCSI devices work on the same channel?
1. ? The first device is set as master and others are set slave.
2. ? Each manufacturer codes its equipment number.
3. ? Each can be configured with a unique identification number.
4. ? No two devices are made exactly the same.
9. Which memory address range is reserved for VGA video card?
1. ? C000-C7FF
2. ? C000-C3FF
3. ? D000-DFFF
4. ? D000-D7FF
10. A Windows 9x system fails to successfully detect new devices that are added. What
should you check first?
1. ? BIOS settings in CMOS for Plug and Play.
2. ? CMOS settings in BIOS for Plug and Play

3. ? Device manager for DMA assignments.

4. ? Plug and Play settings in control panel.
11. Why would the back of your page come out dirty on a Laser printer?
1. ? Contaminated fuser.
2. ? High humidity level.
3. ? Light weight paper
4. ? Bad AC power module
12. Which type of cable is most likely in use with RJ-45 connectors attached to a computer?
1. ? 10BaseXL
2. ? 10BaseT
3. ? 10Base2
4. ? 10Base5
13. On a dot matrix printer which paper type requires tractors to feed the paper?
1. ? Single sheets
2. ? Envelopes
3. ? Continuous Forms
4. ? Fiction Fed
14. What device must be installed on a computer to provide it with a physical and electrical
connection to a network?
1. ? Gateway
2. ? NIC
3. ? Router
4. ? BNC connector
15. Where is hard disk information stored?
1. ? RAM
2. ? SYSTEM.INI
3. ? CMOS
4. ? BOOT.INI
1. Which device connects to a parallel port?
1. ? External Modem
2. ? Mouse
3. ? External storage device
4. ? Joystick
2. An IDE drive can be set to use a specific connector on the cable by?
1. ? Jumping connector for master
2. ? Plugging the IDE cable into the second connector on the motherboard
3. ? Jumping connector for slave
4. ? Jumping for cable select.
3. What is the common language that computers use to talk with one another on a network?
1. ? Adapter
2. ? Client
3. ? Operating system
4. ? Protocol
4. How is the LCD on a laptop powered?
1. ? Low voltage DC
2. ? 120VDC
3. ? 120VAC
4. ? Low voltage AC

5. When configuring ISA network interface cards without jumpers or plug and play. What is
used to set IRQs?
1. ? The operating system
2. ? COMS
3. ? Configuration software
4. ? DMA
6. On a system with one hard drive and one CD-ROM what is the typical placement of the
CDROM drive?
1. ? Master drive on the secondary IDE channel
2. ? Slave drive on the secondary IDE channel
3. ? Master drive on the primary IDE channel.
4. ? Slave drive on the primary IDE channel.
7. When replacing a power supply what must you observe?
1. ? Wattage
2. ? Voltage
3. ? Resistance
4. ? Current
8. What is the name of the process that laser printers use to produce a printed image?
1. ? Laser writing
2. ? Electro-photographic
3. ? Micro-laser printing
4. ? Ink-jet laser photographic
9. Which statement is true concerning the installation of USB mouse?
1. ? You must shut the computer down, plug in the mouse, and restart.
2. ? You must first set up a specific IRQ for the device.
3. ? You must first set a DMA channel for the new device
4. ? You can plug it in while the computer is running.
10. What is the default IRQ for the floppy drive controller?
1. ? 9
2. ? 6
3. ? 3
4. ? 2
11. Which device contains its own BIOS?
1. ? Hard drive
2. ? Diskette drive
3. ? Video adapter
4. ? DRAM
12. Which setting must a device have in order to interrupt the CPU?
1. ? DMA channel
2. ? IRQ
3. ? I/O address
4. ? Memory address
13. Which interrupt is reserved for the system timer?
1. ? 13
2. ? 0
3. ? 1
4. ? 8
14. The computer identifies a non-mask able interrupt error. What is most likely cause of this
error?

1. ? Corrupted software
2. ? Lost clusters
3. ? Defective RAM
4. ? The I/O controller
15. What is the default IRQ for LPT1?
1. ? 7
2. ? 5
3. ? 2
4. ? 13
1. The CD-ROM does not work on your system. You suspect that the CD-ROM is not
getting the proper voltage. What should you use to test the power connector?
1. ? Loop back tester
2. ? Multimeter
3. ? Continuity Tester
4. ? High voltage probe
2. After attempting to dial-up to internet, your mouse pointer freezes. What should be your
first diagnostic step in solving the problem?
1. ? Check for browser updates.
2. ? Check to see, if you are still connected to internet
3. ? Check for IRQ conflict.
4. ? Check to see if the correct mouse driver is loaded
3. You are installing a modem on COM3. Which I/O address should you normally use?
1. ? 3E8H
2. ? 2E8H
3. ? 2F8H
4. ? 3F8H
4. Due to the possibility of brownouts which of the following items will help electronic
equipment perform in an interrupted manner? (Choose two)
1. ? Strips
2. ? Extension Cords
3. ? Battery backup devices
4. ? Line conditioners
5. A NIC that has an ST or SC connector on it is an example of?
1. ? Twisted Pair
2. ? Thin Net
3. ? IR
4. ? Fiber Optic
6. A customer calls and says his computer will not boot. You have determined that no
sounds are coming from the system and none of the lights are on. What should you take
to the site to fix the problem?
1. ? Power Supply
2. ? Video Card
3. ? CPU
4. ? Modem
7. You have installed a new modem with jumpers set to COM2 and IRQ3, but Windows
cannot detect the modem. What is the problem?
1. ? COM port speed not set to 256Kbps
2. ? No dial tone.

3. ? DMA overrun
4. ? IRQ conflict
8. Which protocol requires unique addressing through software configuration?
1. ? NetBEUI
2. ? IPX
3. ? TCP/IP
4. ? AppleTalk
9. What is the first program to run during a system boot sequence?
1. ? COMMAND.COM
2. ? BIOS
3. ? AUTOEXEC.BAT
4. ? CONFIG.SYS
10. When you arrive at the customer's desk the computer is giving a continuous beep noise
that will not stop. What is the problem?
1. ? A key on the key board is stuck in the down position
2. ? BIOS on the motherboard was corrupted
3. ? Virus was down loaded from the internet
4. ? Improper driver was loaded on the hard drive
11. The customer is complaining that the program applications being displayed on the screen
are missing lines, details and other graphics. How should you change the setting?
1. ? Increase hardware graphics acceleration.
2. ? Increase the horizontal setting on the monitor.
3. ? Reduce hard ware graphics acceleration.
4. ? Decrease the vertical display settings on the monitor.
12. What would cause the error message "Bad or missing operating system at boot up"?
1. ? No CD-ROM
2. ? A bad floppy drive cable connection
3. ? Missing or corrupt boot sector
4. ? Slave hard drive not powered up
13. How many pins does a standard IDE connector have?
1. ? 68
2. ? 34
3. ? 50
4. ? 40
14. You find that you have no audio. Which of the following does not apply?
1. ? The speaker cable is not plugged into the right connection
2. ? An audio adapter needs hardware resources such as an IRQ
3. ? You should check to see if Windows volume control is up
4. ? The sound card is set to a 66MHz bus speed.
15. Which I/O port does the secondary IDE controller use?
1. ? 168H
2. ? 134H
3. ? 170H
4. ? 1F0H
1. What is the paper feeder technology most commonly associated with dot matrix printers?
1. ? Sheet feed
2. ? Manual feed

3. ? Tractor feed
4. ? Friction feed
2. What is a type of IDE translation?
1. ? USB
2. ? UTB
3. ? QIC
4. ? LBA
3. What expansion bus types do most motherboards support?
1. ? MCA, PCI
2. ? ISA, PCI, AGP
3. ? ISA, EISA
4. ? ISA, VESA, PCI
4. With respect to the interface network card, what does the term 10/100 refer to?
1. ? Minimum and maximum server speed
2. ? Megabits per second.
3. ? Protocol speed
4. ? A fiber network.
5. What does a 601 error POST (Power On Self-Test) indicate?
1. ? floppy drive error
2. ? network boot problem
3. ? hard drive error
4. ? defective power supply
6. When upgrading to a Pentium II, which slot or socket is viable?
1. ? Slot 3
2. ? Slot 1
3. ? Slot A
4. ? Socket 7
7. What is modified when changing the system start up boot sequence?
1. ? CONFIG.SYS
2. ? AUTOEXEC.BAT
3. ? COMMAND.COM
4. ? BIOS/CMOS
8. You must service the laser printer in your office. Which part of the printer should you
avoid touching because it is hot?
1. ? Fuser
2. ? Primary corona
3. ? High voltage power supply
4. ? Print head
9. When installing PCI network interface you can check IRQ availability looking at?
1. ? DIP switches.
2. ? Motherboard BIOS
3. ? Jumper settings.
4. ? Config.sys
10. Laser jet printer speeds are measured in pages per minute (PPM). What do we use to
measure the speed of dot matrix printers?
1. ? Characters per second
2. ? Characters per inch
3. ? Lines per inch.
4. ? Lines per sheets

11. A laser printer generates a totally black paper. What is the cause?
1. ? No power to the primary corona.
2. ? Low level in the tonal cartage.
3. ? Malfunctioning image laser.
4. ? No power to the transfer corona.
12. What allows you to print on both sides of the paper?
1. ? Fuser
2. ? Toner cartage
3. ? Paper swapping unit
4. ? Duplexer
13. How much video RAM is needed to display 1024 into 768 at 24bit color?
1. ? 512MB
2. ? 4MB
3. ? 8MB
4. ? 1MB
14. WRAM is used on a _______ .
1. ? Motherboard
2. ? Modem
3. ? ATA controller
4. ? Video card
15. In ink jet printers what is the most common problem with the paper tray?
1. ? Inconsistent printing
2. ? Paper jamming on the ink cartage
3. ? Malfunctioning pick up rollers.
4. ? Misalignment of the sheet feeder
1. Which device should not be plugged into a standard UPS?
1. ? Laser printer
2. ? External Modem
3. ? Any monitor
4. ? An inkjet printer
2. You have just installed a new internal PCI modem in your desktop. It will not dial out.
What is the problem?
1. ? The phone line out of the wall is plugged into the phone port on the modem card
2. ? The phone line is plugged in to the line-in port on the modem card.
3. ? The port speed is set too high
4. ? The modem has not been set up in control panel properties
3. What is your first action when windows report that your hard drive is developing bad
sectors?
1. ? Run Scan Disk with the thorough option
2. ? Run Secclean from DOS
3. ? Replace the hard drive
4. ? Run the defrag utility on the hard Drive
4. What could cause a larger capacity drive to format at lower capacity when you install it in
an existing system?
1. ? The ram does not support the larger capacity hard drives
2. ? The new drive in not y2k compatible

3. ? The BIOS cannot handle the larger capacity drive and formats at the highest
recognizable capacity
4. ? The disk repository is full
5. A customer calls and says that her computer will not boot. She can hear noises and see
lights on the box but nothing comes on the screen. What should you take to the site to fix
the problem?
1. ? Hard Drive
2. ? Video Card
3. ? Power Cable
4. ? Power Supply
6. Which is the fastest speed?
1. ? 20 ns
2. ? 2 ns
3. ? 100 ns
4. ? 50 ns
7. How many devices does USB support?
1. ? 127
2. ? 32
3. ? 256
4. ? 64
8. Which type of field replaceable unit is a SCSI host adapter?
1. ? CPU
2. ? Video Card
3. ? Hard Drive
4. ? I/O card
9. All of the following voltage/current combinations should be considered dangerous but
which of these combinations is the most likely to cause serious injury or death?
1. ? 120 Volts DC at 500 Amperes.
2. ? 12 volts DC at 200milli ampere
3. ? 5 volts DC at 100milli amperes.
4. ? 240 volts and DC at 10milli amperes
10. When seeking to upgrade your BIOS for a particular motherboard. What do you need to
know?
1. ? DIMM manufacturer
2. ? Hard Drive Size
3. ? Make and Model
4. ? Memory Type
11. The resolution on a new 19" ULTRA VGA monitor was set to 640 x 480 16 colors. You
change the resolution to 800x600 High color 16-bit. But the monitor goes blank. What
could be the problem?
1. ? The refresh rate is too fast for the monitor
2. ? The video card is not installed properly
3. ? The monitor trapezoid setting is wrapped
4. ? The video card is using an IRQ
12. You get a CMOS Checksum error during boot up. What is the most likely cause?
1. ? Power Supply is bad
2. ? Hard Drive types are incorrectly defined
3. ? BIOS needs Updating
4. ? CMOS battery is nearing end of life

13. What causes chip creep?

1. ? Overheating of chips due to electrical shorts
2. ? Chips memory that is incompatible with the motherboard
3. ? Chips that don't communicate with other chips
4. ? Thermal expansion and contraction
14. What would a Multimeter be used to measure?
1. ? Power-supply voltage
2. ? Floppy drive speed
3. ? RAID controller synchronization
4. ? CD-ROM data
15. You just installed a new IDE hard drive but your system BIOS will not recognize the new
drive. What should you check first?
1. ? Jumpers on the hard Drive
2. ? Drivers that need to be loaded
3. ? Cable sequence
4. ? Hard Drive manufacturer Website information
1. IRQ 4 use which COM port?
1. ? COM3 and COM4
2. ? COM1 and COM3
3. ? COM1 and COM2
4. ? COM2 and COM4
2. What does a 201 error indicate during POST?
1. ? Floppy drive error
2. ? Memory error
3. ? Video problem
4. ? CPU error
3. Windows uses what name of a peer to peer network?
1. ? Network
2. ? Workgroup
3. ? Group
4. ? Domain
4. What is the motherboard speed setting for a Pentium-200?
1. ? 200MHZ
2. ? 50 MHZ
3. ? 60 MHZ
4. ? 66 MHZ
5. What is the default IRQ for COM1?
1. ? 3
2. ? 5
3. ? 2
4. ? 4
6. What is the most probable cause of a sound card and a printer working intermittently?
1. ? A changed printer cable
2. ? The wrong APM setting.
3. ? Conflicting IRQs.
4. ? An improperly seated card
7. What is the minimum cable type 10BaseT specifies

1. ? Category 6
2. ? Category 3
3. ? Category 5
4. ? Category 5e
8. What is the main feature of SDRAM?
1. ? Using fewer transistors
2. ? Transferring the BIOS information
3. ? Delivering the data in high speed bursts
4. ? Locating the boot sector
9. How many DMA channels are there in AT class computers?
1. ? 3
2. ? 8
3. ? 4
4. ? 7
10. Which type of connector is used for a parallel connector on the end that connects to the
printer?
1. ? Centronics (36-pin) D-shell
2. ? 25-Pin (DB-25) female
3. ? 25-Pin (DB-25) male
4. ? Centronics (25-pin) D-shell
11. You have a jumpered modem that could only take the standard COM1 and COM 2 ports.
Which step will help when installing the modem in a Windows 9x PC?
1. ? Free the IRQ tied up by the floppy drive controller
2. ? Use manual setting for COM1 and set it to IRQ 4
3. ? Ensure that the second and third USB devices are not conflicting with the IRQ
4. ? Disable the second serial port in CMOS
12. Uninterruptible power supply is also known as?
1. ? Power Helper
2. ? Surge Strip
3. ? Battery Backup
4. ? Circuit Breaker
13. What is the most important difference between standard USB and IEEE1394?
1. ? IEEE1394 is faster
2. ? USB is Plug and Play
3. ? IEEE1394 is hot swappable
4. ? USB cable is bigger
14. What is the default I/O port for COM2?
1. ? 3F8H
2. ? 2E8H
3. ? 2F8H
4. ? 3E8H
15. What is the maximum cable length, in meters, using 20-gauge twisted-pair shielded cable
between two full speed USB devices?
1. ? 8
2. ? 7
3. ? 5
4. ? 6
1. Which symptoms would the initial POST not identify?
1. ? Bad memory location

2. ? A stuck key or defective keyboard

3. ? ROM BIOS configuration failure
4. ? A RAM chip that fails at high temperature
2. What does memory mapped I/O do?
1. ? Maps IRQ's to PCI interface cards
2. ? Uses the same address space for memory locations and peripheral devices
3. ? Acquires a unique ID for each memory module
4. ? Duplicates the contents of the ROM BIOS into RAM.
3. Where can you find the BIOS version ID?
1. ? System properties
2. ? Motherboard manual
3. ? BIOS setup screens
4. ? On the back of the computer
4. In the middle of printing several print jobs to a networked dot matrix printer the power
goes out. When power is restored you are unable to get any print jobs from the printer.
What should you do to continue printing on this device?
1. ? Delete existing print jobs from the printer buffers
2. ? Hit the reload button on the printer
3. ? Print the documents from a different PC on the network
4. ? Click the print command several times until the buffer clears
5. You would have to enable int 13h support on an SCSI controller card in order to use
which device?
1. ? Bootable CD-ROM
2. ? Scanner
3. ? Tape device
4. ? Bernoulli
6. Which type of connector do analogue modems use?
1. ? RJ-45
2. ? BNC
3. ? RJ-11
4. ? AUI
7. Which AT command is used to reset your Modem's configuration?
1. ? AT
2. ? ATZ
3. ? ATH
4. ? ATD
8. If the computer suddenly restarts and lights flicker which event probably occurred?
1. ? Power overload and circuit shutdown
2. ? Electrical surge
3. ? Electrical sag
4. ? Prolonged power outage
9. Which is not a valid AMD CPU?
1. ? Athlon
2. ? K5
3. ? K8
4. ? K6
10. What must you do after replacing the CMOS battery?
1. ? Flash the BIOS
2. ? Format the hard drive

3. ? Set the date and time

4. ? Use FDISK
11. The user says that after downloading a program from the internet the computer will not
boot. What is the first thing to ask the user?
1. ? Was the downloaded software compatible with your system
2. ? Did you scan the file for viruses before you opened it
3. ? If the network used for internet access.
4. ? Were any modem errors were reported
12. Which device would you plug into an AGP slot?
1. ? External storage device
2. ? Serial port
3. ? Video card
4. ? Hard drive
13. When you boot up your computer the light on the diskette drive lights up and stays lit.
What does this mean?
1. ? The data cable is installed backwards
2. ? Disk is in the drive
3. ? The diskette drive is functioning properly
4. ? No disk is in the drive
14. What is the first step in diagnosing a completely dead computer that was working fine the
day before?
1. ? Replace the CMOS battery
2. ? Reseat the hard drive cable controller
3. ? Test the power supply
4. ? Check the AC outlet for voltage
15. What best describes the time it takes CRT's electrons beam to paint the screen from top to
bottom in a monitor?
1. ? Video RAM
2. ? Dot pitch
3. ? Refresh Rate
4. ? Interlacing
1. Which of the following cable types is the MOST expensive to implement?
1. ? IR (Infrared)
2. ? UTP
3. ? Coax
4. ? Fiber
2. Which of the following protocols answers a request to an Internet site?
1. ? HTTP
2. ? SMTP
3. ? TELNET
4. ? SNMP
3. What would be the MOST effective way to make a personal computer boot from a CDROM?
1. ? Set the CD-ROM to bootable in the cpu settings.
2. ? Disable the primary Master Hard drive.
3. ? Change the boot order in the CMOS settings
4. ? Configure the CD-ROM to primary Master

4. Which printer type would MOST likely produce the most noise?
1. ? Thermal
2. ? Dot Matrix
3. ? Laser
4. ? Ink Dispersion
5. What is the standard parallel cable used with most ink jet printers?
1. ? SERIAL DB 15
2. ? SCSI 3
3. ? USB
4. ? IEEE 1284
6. The RS-232 interface on a printer is also known as what?
1. ? The Centronics
2. ? The Parallel
3. ? The SCSI
4. ? The Serial
7. A user reports that the system is shutting down after running for about 10 minutes. The
technician examines the PC and finds that the BIOS is reporting the CPU fan RPM of 0.
What seams to be the problem?
1. ? The CMOS battery needs to be replaced
2. ? The CPU needs to be replaced
3. ? The power card needs to be replaced
4. ? The CPU fan needs to be replaced
8. What does the BIOS do when a plug and play card is installed?
1. ? Checks the processor ID for compliance
2. ? Consults the ESCD to determine which system resources are available and
needed for the card
3. ? Looks for the manufacturer of the card
4. ? Disables the other cards until the new card is installed
9. Cache memory located on the processor chip is typically referred to as which of the
following?
1. ? Dynamic Cache
2. ? System Cache
3. ? Level 1 Cache
4. ? RAM Cache
10. After installing a new PCI card into an older PC the PC will not boot, however, the PCI
card will work in a newer PC. What is the likely cause?
1. ? The PCI drivers are incompatible with the older PC.
2. ? The PCI card is PC1 2.1 based and the older PC only supports PC1 2.0
3. ? The older PC's power supply is not powerful enough for the new PCI card
4. ? The PCI card is using another card's interrupt
11. After you take a page out of the LaserJet printer, the printer looks good but smears when
you pickup the paper. What is the problem?
1. ? Damp paper
2. ? Wrong type of toner
3. ? Output roller assembly
4. ? Fuser assembly
12. What is the total number of devices that can connect to a IEEE 1394 (FireWire) port?
1. ? 126
2. ? 10

3. ? 63
4. ? 50
13. The system timer is at IRQ:
1. ? 1
2. ? 2
3. ? 0
4. ? 3
14. 10Base2 uses which of the following connectors?
1. ? ST
2. ? AUI
3. ? RJ-45
4. ? BNC
15. While working in a system, a computer technician notices that the CD ROM does not
appear to be working correctly. The Device Manager displays a yellow sign with an
exclamation point next to the secondary IDE controller. What does the exclamation point
mean?
1. ? Automatic settings for that particular device have been overridden
2. ? The system has no idea what this particular device is
3. ? A device is in a problem state or not functioning properly
4. ? That the device has been disabled
1. What would definitely cause an IDE hard drive to be damaged?

2.

3.

4.

5.

1. ? Connecting one end of the IDE cable the wrong way

2. ? Connecting to a defective power supply that only gives five volts on the 12volt
line.
3. ? Using the Y splitter where the 5- and 12- volt connectors are switched on one
end.
4. ? Forcing the IDE cable to the floppy drive connector.
What is the Data Bus width for an ISA slot?
1. ? 64
2. ? 16
3. ? 32
4. ? 12
What is the most significant difference between EDO RAM and Fast Page Mode DRAM?
EDO RAM is______
1. ? faster
2. ? slower
3. ? cheaper
4. ? smaller
After replacing a keyboard with a known good one, it still is not recognized by the
system. What could be the problem?
1. ? The processor is overheating
2. ? SETUP was not run
3. ? The keyboard controller is not working
4. ? The BIOS needs to be flashed
10BaseT Ethernet uses which type of physical topology?
1. ? star

2. ? bus
3. ? ring
4. ? tree
6. An A+ candidate just built a clone PC from scratch. The floppy drive's LED is lit up (and
stays that way) from the time the machine is powered on. What is the most likely cause?
1. ? Hard drive failure
2. ? Floppy drive cable connection
3. ? CMOS configuration error
4. ? A disk left in the floppy drive
7. What has the highest throughput?
1. ? UPP
2. ? ECP
3. ? EPP
4. ? SPP
8. What should be used to extinguish a computer fire?
1. ? Fire hose
2. ? Class C extinguisher
3. ? Class A extinguisher
4. ? A silver foam water extinguisher
9. Which equipment of the following means that the NIC and network equipment are set up
so that they cannot send and receive at the same time?
1. ? Paused Duplex
2. ? Single Duplex
3. ? Half Duplex
4. ? Switched Duplex
10. What is unique about each device on a SCSI chain?
1. ? Identification
2. ? LUN
3. ? I/O
4. ? Master or Slave
11. The maximum distance for a 10BaseT segment in meters is?
1. ? 330
2. ? 1000
3. ? 185
4. ? 100
12. To which connector on an IDE cable, should you connect the bootable drive?
1. ? The third connector from the primary IDE controller
2. ? The first connector from primary IDE controller.
3. ? The second connector from the primary IDE controller
4. ? Either the first or the second connector from the primary IDE controller
13. Which device is used to extend the 10Base2 network beyond the maximum distance?
1. ? Extender
2. ? Repeater
3. ? Expander
4. ? Converter
14. If a computer is not protected with a UPS what problem can occur when power is
restored after a power failure?
1. ? The motherboard switch needs to be reset
2. ? There is danger from a power surge

3. ? ROM needs to be programmed

4. ? The CMOS RAM has a battery failure
15. Your customer calls and reports that her computer shuts down and reboots on its own.
What is one possible cause?
1. ? The BIOS is set to reboot automatically every day
2. ? The CMOS is configured to cycle power at a certain time
3. ? Her external SCSI CD-RW is using too much power
4. ? The power supply is not providing enough power to the system
1. The customer is complaining that the program applications being displayed on the screen
are
missing lines, details and other graphics. How should you change the setting?
1. ? Increase hardware graphics accelerations.
2. ? Increase the horizontal setting on the monitor.
3. ? Reduce hard ware graphics acceleration.
4. ? Decrease the vertical display settings on the monitor.
2. Which I/O port does the secondary IDE controller use?
1. ? 134h
2. ? 170h
3. ? 1f0h
4. ? 168h
3. What would definitely cause an IDE hard drive to be damaged?
1. ? Forcing the IDE cable to the floppy drive connector.
2. ? Connecting one end of the IDE cable the wrong way.
3. ? Connecting to a defective power supply that only gives five volts on the 12volt
line.
4. ? Using the Y splitter where the 5- and 12- volt connectors are switched on one
end.
4. What is the function of an Energy Star-Compliant monitor?
1. ? Same as standard monitor type
2. ? Used only with fast processors
3. ? Switches to low power status when signal does not change
4. ? Consumes less power than other monitors while powering up.
5. How is the LCD on a laptop powered?
1. ? Low voltage AC
2. ? Low voltage DC
3. ? 120VAC
4. ? 120VDC
6. PIO mode 0 transfer rate is
1. ? 10MBps
2. ? 5.2MBps
3. ? 3.3MBps
4. ? 8.3MBps
7. How many IDE controllers are typically built into an ATX motherboard?
1. ? 1
2. ? 8
3. ? 4
4. ? 2

8. A service technician is trying to master-slave two known good IDE hard drivers, C and D.
Drive D
was installed as a slave to drive C, but couldnt be made to work. The same problem
occurred
when drive C was installed as a slave to drive D. Assuming that the technician used
correct
jumpering in both instances, what should you do next?
1. ? Replace drives C and D, because both are now defective.
2. ? Conclude that drives C and D are not compatible.
3. ? Replace drive D, because it is now defective.
4. ? Conclude that drives C and D are non-standard.
9. PIO specifies how many transfer rates?
1. ? 1
2. ? 3
3. ? 4
4. ? 2
10. What does the BIOS do when a plug and play card is installed?
1. ? Disables the other cards until the new card is installed.
2. ? Consults the ESCD to determine which system resources are available and
needed for the
card.
3. ? Checks the processor ID for compliance.
4. ? Looks for the manufacturer of the card.
11. The fan stopped working in the power supply, but the computer is still running. What is
the proper repair procedure?
1. ? Replace the transformer.
2. ? Lubricate the fan with oil.
3. ? Replace the fan.
4. ? Replace the power supply.
12. How many 168-pin DIMMs are required per memory bank?
1. ? 6
2. ? 8
3. ? 1
4. ? 2
13. What is the first critical component that a failed motherboard battery affects?
1. ? BIOS
2. ? CMOS
3. ? RAM
4. ? ROM
14. What is the default I/O port for COM2?
1. ? 2F8H.
2. ? 2E8H.
3. ? 3F8H.
4. ? 3E8H.
15. How would an ID logical 3 be set on a three-bit jumper block on a SCSI hard disk drive?
1. ? 111
2. ? 011
3. ? 101
4. ? 010

1. What does a 201 error indicate during POST?

1. ? Video problem
2. ? Memory error
3. ? CPU error
4. ? Floppy drive error
2. A customer just installed a new CD-RW. The system was working fine before the
installation, but now the CD-RW does not work. What should you suggest that the
customer do?
1. ? Check the jumper settings on the CD-RW
2. ? Flash or upgrade the BIOS
3. ? Check the CONFIG.SYS setup
4. ? Add CD_RW in the device manager
3. What is the memory contained inside the CPU called?
1. ? ROM
2. ? CACHE
3. ? RAM
4. ? VIRTUAL
4. A ZIF socket was put on the motherboard to help with inserting and removing?
1. ? SIMMS
2. ? DIMMS
3. ? CPUs
4. ? CPU FANS
5. ISA card should work in which bus slots? (Choose two)
1. ? ISA
2. ? PCI
3. ? AGP
4. ? EISA
6. When you arrive at the customer's desk the computer is giving a continuous beep noise
that will not stop. What is the problem?
1. ? A virus was downloaded from the Internet.
2. ? A key on the keyboard is stuck in the down position.
3. ? In proper driver was loaded on the hard drive.
4. ? The BIOS on the motherboard was corrupted.
7. What is the motherboard speed setting for a Pentium-200?
1. ? 50 MHZ
2. ? 200MHZ
3. ? 66 MHZ
4. ? 60 MHZ
8. What is the main difference between AT and ATX motherboards? (CHOOSE TWO)
1. ? PS/2 port
2. ? Serial connectors
3. ? Soft power switch
4. ? BNC connector
9. A service technician is trying to install two IDE drivers as master/slave on the same ATA
port.
Drive 1 installed first, jumped as a master and the BIOS correctly auto detected it. Drive2
was

then jumped as a slave and installed but the BIOS would not auto detect it. Which of the
following would be the next logical step to trouble shoot the problem?
1. ? Replace drive 2.
2. ? Replace drive 1.
3. ? Configure drive 2 as a master with no slave.
4. ? Make the CD-ROM drive the slave.
10. Which CPU is intended to operate at a 66MHZ motherboard speed?
1. ? Pentium II 350
2. ? Pentium 75
3. ? Intel 80486
4. ? Pentium II 300
11. MicroDIMM has how many numbers of pins.
1. ? 144
2. ? 272
3. ? 72
4. ? 128
12. What do you need to do when replacing the motherboard in a portable computer?
1. ? Any motherboard will act as long as it is specified for a laptop.
2. ? Ensure that the board is AT or ATX.
3. ? Ensure that the board is from that manufacturer the boards are interchangeable.
4. ? Match the manufacturer and the model number exactly.
13. You just installed a Pentium II 800-MHz chip. When you booted up your computer, it
only
recognized 400-MHz chip. What could be the problem?
1. ? Only half of the chip is installed into the socket.
2. ? You do not have enough space on your hard drive.
3. ? The BIOS setting is not reflecting a multi-speed setting.
4. ? The jumper settings on the chip are not correct.
14. How should you open the tray on an inoperative CD-ROM drive?
1. ? Push in on the lower-right corner door.
2. ? Right-click the CD icon and select Eject.
3. ? Insert a paper clip into the CD drive eject hole.
4. ? Push the eject button.
15. A customer states that after someone borrowed a computer, a larger than normal black
border
appeared around the edge of the Windows desktop. What is the first logical question
would you ask?
1. ? Has the operating system just been upgraded?
2. ? Have you adjusted the contrast?
3. ? Have you checked to see if the video cable is loose?
4. ? Have you checked the video monitor control settings?
1. The original release of the Intel Celeron Processor had ___KB of L2 cache.
1. ? none
2. ? 64
3. ? 128
4. ? 256
2. An ISDN BRI will carry data up to what bandwidth?

1. ? Up to a maximum of 64 Kbps
2. ? Up to a maximum of 512 Kbps
3. ? Up to a maximum of 128 Kbps
4. ? Up to a maximum of 56 Kbps
3. While POST is running on your computer, you encountered an error message:161. What
is the likely cause?
1. ? The key board need to be replaced
2. ? The CMOS battery need to be replaced
3. ? The memory has gone bad
4. ? The processor has gone bad
4. How many connectors attach directly to the motherboard to supply it with power on an
industry standard AT form factor power supply?
1. ? 4
2. ? 3
3. ? 5
4. ? 2
5. What type of memory is responsible for estimating which instructions the processor is
likely to need?
1. ? CPROM
2. ? RAM
3. ? ROM
4. ? CACHE
6. You have installed a Creative Labs SoundBlaster compatible sound card in your PC.
Which of the following statements is true?
1. ? IRQ:3, DMA:0, I/O Address:2F8
2. ? IRQ:5, DMA:1, I/O Address:220
3. ? IRQ:2, DMA:7, I/O Address:2E8
4. ? IRQ:0, DMA:0, I/O Address:1F0
7. Before attempting to repair a monitor, you must discharge any charges accumulated on
the anode lead of the monitor.
1. ? TRUE
2. ? FALSE
8. Which of the following is true of Centronics cable used in parallel printing?
1. ? It will have DB25 connectors at both ends
2. ? It will have 36 pin connector at both ends
3. ? It will have DB-25 at one end and a 36 pin connector at the other end
4. ? It will have DB9 at one end and DB25 at the other end
9. SCSI stands for what?
1. ? Small components Systems Interface
2. ? Small Computers Systems Interface
3. ? Simple Computers Systems Interface
4. ? Small Computers Systems Input
10. IRQ2 is used with which port?
1. ? Used to cascade second IRQ controller
2. ? LPT1
3. ? COM1
4. ? COM2
11. Which control signal on a serial cable indicates that the data terminal is ready?
1. ? DSR

2. ? DCE
3. ? DTR
4. ? CTS
12. What is the bus width of EISA bus?
1. ? 64-bit
2. ? 16-bit
3. ? 32-bit
4. ? 8-bit
13. The lastest standard for power management is called ACPI which stands for:
1. ? Advanced Configuration and Power Interface
2. ? Advanced Computer Program Interface
3. ? Automated Configuration Program Interface
4. ? Automated Configuration and Power Interface
14. FDDI uses which kind of cabling?
1. ? Thin Coax
2. ? CAT 3
3. ? Optic Fiber
4. ? Thick Coax
15. Toner particles attracted towards the photosensitive drum during which phase of EP
printing?
1. ? Charging
2. ? Cleaning
3. ? Writing
4. ? Transferring
1. What type of memory is used in a laptop computer?
1. ? DIMM
2. ? SO-DIMM
3. ? RIMM
4. ? SIMM
2. You want to implement a fault tolerance solution in your PC. You decided to go with
Disk "Mirroring" by copying the same information to two seperate hard disk drives using
a PCI RAID controller card.
What RAID level is this an example of?
1. ? 1
2. ? 0
3. ? 3
4. ? 5
3. What type of Hard Drive offers access speeds up to 15,000 RPM?
1. ? IDE
2. ? SCSI
3. ? EIDE
4. ? USB
4. You would have to enable int 13h support on an SCSI controller card in order to use
which device?
1. ? Tape Drive
2. ? Hard Drive
3. ? CD-ROM

4. ? DVD-ROM
5. What is the data rate of a USB port?
1. ? 12 Mbps
2. ? 16 Mbps
3. ? 120 Mbps
4. ? 100 Mbps
6. Which of the following technologies uses the least amount of bandwidth for uploading
files?
1. ? DSL
2. ? ISDN
3. ? Satellite
4. ? Cable
7. What is the standard speed of the PCI bus?
1. ? 66 MHz
2. ? 100 MHz
3. ? 33 MHz
4. ? 84 MHz
8. The disadvantages of networking in a peer to peer mode is?
1. ? Is meant for small networks only
2. ? No centralised/centralized administration
3. ? All choices are correct
9. Generally speaking, a Pentium M CPU operates in what voltage
ranges?
1. ? 1.18V to 1.48V in maximum performance mode, and .84 to .96V in battery
optimised mode
2. ? 1.75V in all cases
3. ? 2.0V in all cases
4. ? 3.3V in maximum performance mode, and 2.5V in battery optimised
mode
10. Which binary number is equal to 164 (base 10)?
1. ? 10100110
2. ? 10110110
3. ? 10100100
4. ? 11001011
11. What is the command in Windows 2000 that combines both Ping and Tracert?
1. ? Pathroute
2. ? Pathpin
3. ? Pingtrace
4. ? Ping
12. The ECP printer setting is faster than EPP
1. ? True
2. ? False
13. How fast is a T-3 line?
1. ? 1.544 Mbps
2. ? 128.34 Mbps
3. ? 44.736 Mbps
4. ? 64 Kbps
14. In what position in a SCSI chain is the bootable device?
1. ? 2

2. ? 5
3. ? 0
4. ? 10
15. What type of cable has a maximum length of 3 feet?
1. ? USB
2. ? VGA
3. ? UTP
4. ? STP
1. What should be used to connect two computers in an Ethernet peer-to-peer
network using RJ-45 connectors and Cat5 Cable?
1. ? Crossover cable
2. ? Modem
3. ? 1294 cable
4. ? Serial cable
2. Which of the following touch screens respond only to fingers and other stylus?
1. ? Capacitive touch screen
2. ? Resistive touch screen
3. ? Surface touch screen
4. ? Infrared touch screen
3. Which CPU is intended to operate at a 66MHZ motherboard speed?
1. ? Intel 80486
2. ? Pentium II 350
3. ? Pentium 75
4. ? Pentium II 300
4. You are going to measure an unknown voltage. How should you prevent
damage to the multi-meter?
1. ? Start with the meter on the highest voltage setting
2. ? Start with the meter on the average voltage setting
3. ? Start with the meter on the second voltage setting
4. ? Start with the meter on the lowest voltage setting
5. When an IBM PS/2 Model 80 is booting, you see a 1701 error on the
screen. This means?
1. ? Keyboard error
2. ? Fixed disk error
3. ? Memory error
4. ? Floppy drive or Controller error
6. When repairing a notebook computer you discover the system board is dead.
What is the MOST critical precaution to take?
1. ? Get an RMA number to return the dead system board.
2. ? Order an exact replacement for the make/model.
3. ? Be sure to order a system board from the same manufacture
4. ? Shop solely on price.
7. Which of the following wireless standards has the largest maximum data transfer rate?
1. ? 802.11
2. ? 802.11b
3. ? 802.11a
4. ? 802.11c

8. Recently you performed some hardware maintenance tasks on your system. After booting
your system you notice that the diskette drive LED is constantly lit. What does this
mean?
1. ? The data cable is installed backwards
2. ? Disk is in the drive
3. ? No disk is in the drive
4. ? The diskette drive is functioning properly
9. Which of the followings is true about Hyper Threading?
1. ? Increase number of instruction
2. ? 2 physical processors act as one processor
3. ? 2 logical processors act as one processor
4. ? Increase clock cycle
10. ISO 9660 is a format for:
1. ? CD writing
2. ? CD imaging.
3. ? filenames and directory structures
4. ? CD reading
11. You are configuring a new network interface card for installation. Which of the
following would be a valid I/O address you can assign to it?
1. ? fff
2. ? 378
3. ? 2f8
4. ? None of these...
12. Which of the following printers is best for printing on transparencies?
1. ? Dot matrix printer.
2. ? Thermal wax printer.
3. ? Solid ink printer
4. ? Thermo autochrome printer
13. What video compression is used by DVD?
1. ? MP3.
2. ? DivX.
3. ? MPEG-2
4. ? JPEG
14. Firewire 1394b supports data transfer rates of up to how many Mbps?
1. ? 300
2. ? 800
3. ? 600
4. ? 400
15. You attempt to setup a computer system with ATX power supply and ATX motherboard.
However, the system could not be turn-on after the integration. What could be a likely
problem?
1. ? You did not connect the "ON" wire to the motherboard.
2. ? You did not connect the "Remote SW" wire to the motherboard.
3. ? You did not connect the "PWR.SW" write to the motherboard
4. ? You did not connect the "RESET" wire to the motherboard