SURVEY REPORT

INDONESIA EXIMBANK

By:
Friska Amalia

(17312039)

Kariza Fitri Azalia

(17312005)

Laksmi Pratiwi

(17312027)

INTERIOR DESIGN MAJOR

VISUAL ART AND DESIGN FACULTY
INSTITUT TEKNOLOGI BANDUNG
2015

FOREWORD
All praise to our God we pray to our God Almighty. Without his gift, this paper would be
impossible to be finished on time and other responsible that present. We felt this is challenging to
improve this paper as a part of quotation what you give is what you receive then. We choose
Indonesia Exim Bank as an office in our research.
This paper was written to fulfill the task of Interior Design Studio IV. Office room as
main problems to be discussed in this semester, this paper might help readers to know
performance and standard the use of current office building. Hopefully, readers can grab more
information about the office.
Finishing of this paper cannot be separated from the help of several parties. Therefore, we
would like to thank Mr. Andriyato Wibisono as lecturer in Interior Design Studio IV. With these
beliefs, we believe that this support is an effort to improve the quality of our self and work in the
nearest future. We also express our gratitude to them.
Although we have been trying to avoid mistakes, we realize that this book still did a
mistake as a weakness. Therefore, we hope that readers will pleased to convey critics. Critics is a
concern to be perfect. Finally, we hope that this book will bring some benefits to the reader.
Particularly, we hope that this paper will inspire the next generation of this nation to be a
responsive and resilient generation. Be a generation that full of dignity, creative, and
independent.

Bandung, March 2015

Authors

1. Background
Indonesia is rich of culture. It has more than over 20.000 traditions either from
languages, dances, music, or commodities. Indonesia also counted as a country with huge
number of populations. It has more than 200.000.000 population and the number of
population is inclining year by year. Those statements make possibility of exporting
commodities extremely added over year. Exporting local product supposed to be
managed by government to improve the value added of Indonesia commodities then help
this country to develop the growing of economy.
Obviously, before 2009 export and import local product problems are handled by
a BUMN A company belongs to government in which several shares are owned by
government and another owned by foreign company or local company. Recently, in 2009
that companys shares started to all owned by government and help government to
manage export and import product of Indonesias commodities. This company, named by
Indonesia Exim bank (Indonesia export-import bank). This company was rebranded again
as a bank which manage national export of finance that given as a costs, an insurances,
and Consultation services to another company, either Law Company or not-law Company
includes individual and conventional. The company itself can be local company or
foreign company.
This companys histories and roles make us interest to know more about the
interior role of their building to serve a small either big company to be helped. How the
workers commit to work
2. Corporate Identity
a. Name of Company
Indonesia Exim bank
b. Type of Company
Government Company
c. Type of Place
Renting building in 2nd,
8th, 10th, 14th floor of
Bursa Efek Jakarta building.
d. Short history

1999 Build in the Bursa Efek Jakarta building as Bank Ekspor Indonesia that
several shares owned by government and others owned by local or international
company.
2009 Change its name into LPEI (Lembaga Pembiayaan Ekspor Indonesia) as
Indonesia Exim Bank and all of the shares owned by government and that this
bank responsible to give annual report to the ministry of finance of Indonesia
government.
e. Vision
Encourage Exim bank to be trusted and enable to support inclining productivity of
national export through supplying financial, insurance, guarantee, and
consultation service that has been planned and continuously.
f. Mission
Encourage the improvement and development of national export excellent
product and highly competitive through financial and guarantee help whether
in the country or outside this country then supply export insurance and

consultation service to the exporter.

Encourage development of low class business and so middle class to improve

the product that orientated as export product

g. Address
Bursa Efek Indonesia Building, Tower II, Floor 8, Sudirman CBD Jl. Jend.
Sudirman, Kav. 52-53 Jakarta 12190, Indonesia
h. Organization Structure
Problem limits: 4 divisions in Indonesia Exim Bank. They are Human Resources
Department, Financial Department, Risk Management and Strategic Planning, and
Consultation service (2nd floor Tower II Bursa Efek Indonesia Tower). Those
department are led by 1 head divisions and organized by 2 head subdivisions with
8 staffs in each divisions. In total the number of workers in those 3 department are
48. There are also 5 office boy in each floor with 2 securities and 1 receptionist.
In total, the users are 55 people.
These image will inform the whole organizational structure of Indonesia Exim bank

The workers from Finance Department have a duty to manage the process of

finance document. They also process the income and outcome for the company.
The workers from Human Resources Department have a duty to recruit best people
to work and improvement of the workers. They also manage the need of workers
and the need of every department to improve their productivity. Besides, they also

prepare and process the need of guest that come to Indonesia Exim bank.
The workers from Risk management and strategic planning have a duty to make a
research from every action that will do or have done by Indonesia Exim bank to the

entrepreneur.
The workers from Consultation service has a duty to advise every client with their
company if want to sell them overseas to have a service and insurance there.

Job Description

 Problem limits: 4 divisions in

Indonesia Exim Bank. They are

Meeting with another

subdivision

Human

Resources

Financial

Department,

Department,

Management

and

Risk
Strategic

Staff

Make a report everyday

Planning, and Consultation service

Meeting with his guest from

outside

(2nd floor Tower II Bursa Efek

Indonesia Tower).

Receptionist

Manage letter and files from

Director
Legalize every report from every

division
Meeting

with

every

head

division
Meeting with client

Head of Division
Meeting with head subdivision
Legalize every report from his
subdivision
Meeting with his guest from
outside
Meeting with client
Meeting with every division and
director

outside office

Deliver letter and files from

outside of office to the workers

Deliver internal needs of worker

to OB

Manage the meeting time of

every division

Office Boy

Maintain the cleanliness of office

room

Help the needs of every worker

in this office

Security

Manage the security of this

Head of Subdivision

office

Secure the office room if there is

Meeting with head division and

important guest

Courier

Deliver the data sending in form

head another subdivision

Legalize every report from his
staff
Meeting with his guest from
outside

of paper in every division

Deliver the data to another

company

i. Corporate Image

Ge
ner
al

Analysis
This Logotype using logo and typography. This logo formed as a circle
covered by an arrow and their color is blue placed in the center of the logotype.
The typography is also using blue color with font Estrangelo Edessa. There is

an accent color in x alphabet with light blue color.

Font Analyzing
Estrangelo Edessa is used in this logo, this font type has strict form with
straight line with curving edges, seems formal and flexible. Its also support the
vision of the company that owned by government and to be trusted by every

Indonesian entrepreneur.
Color Analyzing
The font type and the logo type use navy blue color. It visualize the vision
of the company which encourage the trusted from Indonesia entrepreneur to
manage their finance of product export. Navy blue is a color that visualize

water which has a characteristic of calmness and trustworthy.

3. Existing Issues
Problem limits: 4 divisions in Indonesia Exim Bank. They are Human
Resources Department, Financial Department, Risk Management and
Strategic Planning, and Consultation service (2nd floor Tower II Bursa
Efek Indonesia Tower).

3.1 Operational System

a. Flow of Document

The document consists of two type of driveway, it is external and internal

flow of document. From the outside, the procedure is the first document received by
the receptionist, submitted to the director of the division and to head of the
subdivision and then to his staff. For data in inside of office, employees can
communicate and send the following documents via intranet and lotus notes files
sharing between employees. Files of 10 years offices report has to be sent to the

MMI at Cikarang, data in package will be sent over. Files above 10 years report will
be destroy and burned at MMI, the digital data will be removed from the server.

Flow of Document of External Files

Files from outside
of office

The destine worker

(receiver)

Receptionist

b.

Flow of Document of Internal Files

Files from
inside of
office

In the form of
digitalin
every worker
PC

Center of
server

via Intranet

Users Activity

Usually users are working in the weekday from Monday to Friday. Office boy will

work early before the staff start to work. In Saturday, office boy, courier and
securities has a shifting work to this office to maintain the cleanliness and secure the
office during weekend. Several room also used as table tennis room by courier. In
daily work day this office is also used full day till 22.00 or sometimes 24 hours so
that several workers need to stay and seldom to sleep there in their workplace.

c. Work schedule
This office officially open at 08.00 until 17.00 in week day. In weekend they tend
to open this office from 10.00 until 17.00. However, this office sometimes used 24
hours by the workers if needed. That is why in females toilet there are bath
equipment that supposed to be unplaced there.

d. Shifting Workers
Every worker here are permanent worker and staff but there are 3% of the total
comes from internship program. The worker do not need the shifting schedule, they
work full day. However, security, courier and office boy have their shifting system for

morning session from 06.00-12.00, afternoon session from 12.00-18.00, and evening
session from 18.00- 22.00
e. Working Flow
This office does not mind the hierarchy of communication and there is no gap
between the lower position and the higher position, if important case needed the
lower position can contact the highest position to speed up the process of flow of
document. However, in legalize letter and report will follow the system.

Letter or
report
from staf

Deliver to
head of
subdivisio
n

Legalized
by head
division

Legalized
by
director

Deliver to
auditor

This company also held meeting every day. In a day there are almost 10 meetings

in every division. Sometimes the subdivisions also have group discussion every day it
held almost 5 times in a day. The official meeting in every division will be reported to
the receptionist and then the receptionist will manage the time and place to hold the
meeting. The meeting will be held maximally by 16 users in one meeting room with
no duration limitation of time in a day as long as they report it to the receptionist.

f. Event
Deliver to
Report it
Legalized
Report
Meeting
head
to
by head
plan has
plan
subdivisio
receptioni
division
been set
n
st

Usually, this office hold some seminar as a routine event. This seminar will be

participated by the office workers or several guest from outside. This seminar usually
hold in the office or even in outside of office to improve the workers productivity
and quality.

3.2 Service System

a. Total of Guest
Most of guest are coming from local company or individual entrepreneur. They
will come to discuss about the finance plan to exporting the product or service that
will they sell overseas. They usually come in a group of people 5 to 300 in maximum
people come as a guest. Before they come to the office usually they will send a letter
to plan the visit.

b. Service Flow
E n te r th e
b u ild in g
and
change
th e ir id
c a rd in to
access
c a rd

G o to th e
e le v a to r
to d e s tin e
fl o o r

G o to th e
s e c u rity
to a c c e s s
th e
e n tr a n c e
door

R e p o rt t o
th e
re c e p tio n i
st

G o t o th e
guest
ro o m

That table inform us the flow of entrance system for guest. Because this building

is not owned by Indonesia Exim Bank, the guest will have an appointment letter
before come to this company. And the building security will give the access card to

the guest.

3.3 Design Implementation

Zoning Blocking Indonesia

Exim bank

As we see in the zoning plan of Indonesia Exim bank, the problem of

zoning issues are the place of audit room that separated from office room
and far away from the office room. This might distract the flow of
document for financial department. The users admit that it is not efficient
in time management when the report is false. The report should be deliver

as soon as possible but the way to be the office

room is far enough.

Multifunction room

This room use as table tennis room, sometimes use

as pray room, sometimes use as seminar room.

Floor : Carpet tiles color light brown with batik ornaments and the plinth

made by vinyl 15 cm color dark brown.

Wall : Brick and concrete color broken white

Ceiling: Gypsum board 12 mm painted with broken white color and

covered by HPL wood texture color dark brown

Users said that this room always used as playroom because sometimes the
seminar held on 2nd floor then praying room usually held on mushola in ground
floor.

Audit room

This

room

supposed to be the
room

of

final

process
financial
There

in
report.
must

be

financial important
report here but there is no storage so that the report file are ignored
everywhere in this room so that difficult to find once they need in quick.

This room firstly used as meeting room but because of the needs of
activity for financial department, this room use as audit room. Thats why
the layout is not appropriate.

Users of this room up to 15 people with area of 18 m 2. They said that this
room is not adequate with the quantity of users and number of files. They
admit that this room is narrowing time by time because there are more and
more files to be audited.

Meeting room

This room is not adequate

as it seems to fulfill the
users here. This room has
30 m2 of area with 40 users.
The users said that this
room is narrowing when the

users come over and fill the room. Thats why they placed the additional
chair beside the main table.

Office room

Orientation

layout

in this office room

is

not

good

for

workers. They face

the

wall

while

work. This might

make the workers
bored and reduce
their

productivity.

The light intensity

quite high and make them uncomforted. The workers admit that they dont
feel comfort to work here.

4. Proposed Issues
4.1 Operational System
External Flow of Document
To speed up the productivity of receptionist, we tend to place mailing box to
separate the letter, report and package from outside so that the receptionist will not
dizzy to find the letter that come from outside.

Office Room
To keep the social communication between staff and also make the head
subdivision easy to handle their staff, wed like to separate the hierarchy of head
subdivision and staff. And make the staff work in their desk in open office idea.
Especially for the head of division we will make his room to be closed office room
but can also see the staff and head subdivision work inside. We decide to offer the
office room in every division separate by color so that they easy to know 4 divisions

differently. We also proposed to reprogram the room zoning so that the audit room
can be placed near the office station to make efficient the flow of document.

4.2 Service System

Administrative workers
We offer playroom as well as rest room to sleep if then they decided to sleep in
the office to increase their productivity and reduce mistakes. In female toilet we also
offer the locker for they save their bath equipment in case they need to stay in the
office.
4.3 Design Implementation
As we know that this company is a governmental company in which the
shares of the whole company owned by government. We proposed to
redesign the concept to be an ecofriendly concept for this office to reduce
the amount of energy using that can make this office efficient in energy
and not wasting money of maintenance.