Findings Other Market Performance Management

System
How other similar industry works on Employee Performance Management
System

Subway
It covers number of aspects in performance management system
Aspects / Activities
1. Company vision & goals
2. Planning of performance
management

3. Performance Measurement
framework

4. Reporting performance

Description
It includes the company goal and
strategy for the upcoming year.
It make sure every person knows
how they contribute to achieve the
company's objectives
Every individuals of the
organization know on what basis
their performance will be measured
(Achievement against agreed
standard performance, potential to
develop new skill to the next career
level, interpersonal skills which
enhance team role etc)
It make sure employee sit down
with an supervisor for final
assessment

5. Taking action for

improvement

Identify the area to be improved

6. Feedback

Supervisor gives feedback on

employee performance

Cycle
Planning
stage

Planning,
Middle &
Final stage
Review

Final Review

Starbucks
Starbucks mainly targeting operations employees for performance management
system. It covers 2 stages to do the performance appraisal.
Stages
1. Job Performance

Description
They have categorized standard performance
questions to assess the job performance (that
will be assessed by the store manager)
They use something called the customer
comment card as a way to measure the job
performance of their employees

2. Share the feedback with

employees (360 Feedback)

It means that both lower level manager

(baristas and cashiers) and middle level
manager (store manager) give feedbacks to
each other

McDonalds
McDonalds performance appraisal system and form differ between head
office and operations employees.
Head Office
Stages
1. Planning

2. Feedback

3. Assessment

Activities
- Company will identify result objective and
developmental goal
- Communicate objectives for employees to
consider for the coming year
- Supervisor to assess progress on results
objectives
- Discuss competency related feedback or
issues
- Assess result achievement and leadership
competency

Operations
Stages
3. Job Performance
4. Share the feedback with
employees (360 Feedback)

Description
They have categorized standard performance
questions to assess the job performance (that
will be assessed by the store manager)
It means that both lower level manager (Crew,
Crew Trainer) and middle level manager (store
management Team) give feedbacks to each
other

Dunkin Donuts
Dunkin Donuts use very common and ordinary performance management
system. That is;

Stages
1. Job Performance

Description
They have categorized standard performance
questions to assess the job performance (that
will be assessed by the store manager /
supervisor)