Professional Documents
Culture Documents
Quality
Management
Submitted by: Sudhir K.C
Wittenborg University
04-04-2012
Seminar Presented By: Hans Groothuis
International
Quality Management
Table of Contents
Introduction Quality Overview2
Different definitions of quality
Conclusion
4
References
5
Research Question: The word quality is probably one of the most used and misused words we
know. Give at least three different definitions of the word quality as are used in the
management literature. Prepare your preferred definition of the word quality including a
detailed motivation.
International
Quality Management
Introduction:
Quality, like truth is in the mind of believer. To define it is to misunderstand the infinite
possibilities we are capable of achieving. There is no universal definition of quality .The
meaning of quality differs on perception, circumstances and point of view of each individual.
However, the meaning of quality can also be different in reference of time and situation.
Furthermore, the word Quality only has a meaning when it is translated into items that are
related to the individual specifications.
Different Definition of Quality:
The word quality is one the most commonly used words that is used for many aspects of life
from product/service; business and also the quality time we spend in our personal relation.
According to Richard E, Quality itself has been defined as fundamentally relational: 'Quality is
the ongoing process of building and sustaining relationships by assessing, anticipating, and
fulfilling stated and implied needs. This can be explained as even those quality definitions,
which are not expressly relational, have an implicit relational character. The focus of continuous
improvement is, likewise, the building and sustaining of relationships. It would be difficult to
find a realistic definition of quality that did not have, implicit within the definition, a
fundamental express or implied focus of building and sustaining relationships.
AccordingtoBaldrige,Qualityisperformanceexcellenceasviewedbyallstakeholders.We
knowthatmeetingenduserneedsrelativetocompetitorsisgoodbutnotenough.Wemustalso
meetsocietal,producer,ownerandsupplierneeds.Further,theseneedsreflectfutureaswellas
presentneeds.Oursmallerworldrequiresthissystemviewofquality
Although, the definition of quality is considered vague and no matter how often the word quality
is being used in almost all aspect of industries, this report will consider the definition of quality
from some aspect that plays a vital role in fulfilling requirement, be it consumer or entire
International
Quality Management
stakeholders. The three definitions this report will be considering are based on how they view
quality from International standard organization (ISO), manufacturing and stakeholders.
The word quality is very broad and the definition of quality differs from
person to person depending on their own perspective. In terms of
International
Quality Management
References:
http://www.qualitydigest.com/html/qualitydef.html
http://www.flexstudy.com/catalog/schpdf.cfm?coursenum=9529a
SeminarHandouts
International
Quality Management