Internship Report on

Employee Job Satisfaction at Jamuna Bank Limited

Course Name: Practicum (BUS-490)

Prepared to:
Prof. Dr. M Alimullah Miyan
Chair, College of Business Administration
IUBAT-International University of Business Agriculture and Technology

Prepared by:
Nahida Akter
ID: 12102231
Program: BBA

IUBAT International University of Business Agriculture and Technology

Date: August 14, 2015

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Letter of Transmittal
August 14, 2015
Prof. Dr. M Alimullah Miyan
Chair, College of Business Administration
IUBAT- International University of Business Agriculture and Technology
4, Embankment Drive Road, Uttara Model Town
Sector # 10, Dhaka-1230, Bangladesh.
Subject: Submission of Internship Report in Employee Satisfaction at Jamuna Bank Limited.
Dear Sir,
Here is my internship report on Employee Job Satisfaction at Jamuna Bank Limited that
you have assigned me to submit as a partial requirement for the course BBA Internship. This
course gave me an opportunity to have an exposure to the working experience of Jamuna Bank
Limited. I have acquired a good understanding on operational performance of employees, their
job satisfaction and other activities of Jamuna Bank Limited.
I have tried my level best to put meticulous effort for the preparation of this report. Any
shortcomings or fault may arise as my unintentional mistakes. I will whole heartedly welcome
any clarification and suggestion about any view and conception disseminated through this report.
I, therefore, pray and hope that you would be kind enough to accept my effort and oblige thereby.
Sincerely Yours,

NahidaAkter
ID: 12102231
Program: BBA

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Supervisors Certificate
This is to certify that the Internship Report on Employee Job Satisfaction at Jamuna Bank

Limited is prepared by Nahida Akter ID: 12102231Department of CBA, as a mandatory

requirement of Bachelor of Business Administration (BBA) from IUBAT This report is an original
work completed under my supervision.

He is permitted to submit the Internship Report.

------------------------------------------------Professor Md. Lutfar Rahman

College of Business Administration, CBA
IUBAT International University of Business Agriculture and Technology
Uttara, Dhaka-1230.

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Student Declaration
I am Nahida Akter, student of BBA, IUBAT-International University of Business Agriculture
and Technology hereby declare that the report entitled Employee Job Satisfaction at Jamuna
Bank Limited is an original work done by me under the supervision of Professor Md. Lutfar
Rahman, College of Business Administration, IUBAT-International University of Business
Agriculture and Technology.

NahidaAkter
ID: 12102231
Program: BBA
Major in Human Resource Management

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Acknowledgement
At the very beginning I would like to express my deepest gratitude to almighty Allah for giving
me the strength and the composure to finish the task within the scheduled time. At the beginning
of this report, I deem it is to record my appreciation & gratitude to few persons who made my
journey smooth and helped me to prepare this report in many ways. I am deeply in debt to my
supervisor Professor Md. Lutfar Rahman for his whole hearted supervision to me during the
preparation of the report. His suggestions and comments to make the report a good one was
really a great source of spirit for me.
My Sincere thanks goes to, Md. Sahidullah, the AVP & Relationship Manager, Jamuna Bank
Limited, Uttara Branch. He gives me this opportunity to complete my internship in this Bank.
It was my great privilege to work with Md. Arabina ROY (Trainee officer), Mst. Shahida
Khan (Officer, IT), of Jamuna Bank Limited, Uttara Branch, whose valuable support helped
me to prepare this report in a constructive way.
I am also grateful to all of the officers and employee of Jamuna Bank Limited who extended
their wholehearted cooperation to me despite their huge workload during this internship. At last I
must mention the Wonderful working environment of this bank that enabled me to gather
practical knowledge about the Banking.
However, I tried very hard and worked very sincerely on this report to make an informative one.
At last my sincere apology goes to the readers for my conceptual and printing mistakes, if there
is any.

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Table of Contents

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Executive Summary
A few years back also, Banks are nothing but a medium whose only task is to collect money
from people who have excess of it and give it into those people who need it. But very recently
banks have diversified their operations into various sectors. Even, they have notification able
contribution in maintaining the global relation among various countries of the world. The JBL is
one of the newest Bank of Bangladesh.
Jamuna Bank Limited (JBL) is a Banking Company registered under the Companies Act, 1994
with its Head Office at Chini Shilpa Bhaban, 3, Dilkusha C/A, Dhaka-1000. The Bank started its
operation from 3rd June 2001. Jamuna Bank Limited is one of the leading private commercial
Banks having a spread network 97 branches. This report is prepared on the basis of three month
practical experience at JBL (Uttara Branch). JBL (Uttara Branch) started its operation on 01
December, 2008, located at theSingapore Plaza, Sector 3, Uttara Dhaka 1230. This program
helped me to improve my theoretical knowledge into the practical realistic environment.
This report has been segmented into different five chapters and the chapter has divided into 3
parts-(i) Prefatory part, (ii) Body Part, (iii)Supplementary part.Under the Body part there are sub
contain part, Introduction, overview on Jamuna port Bank Limited, Employee job satisfaction on
Jamuna bank limited, Job analysis, project activities, and Conclusion.
In Introduction part I have focused on the concept about the study, Objective of the report and
limitations of the report also have been discussed. The main objective of the study is to provide a
brief picture on the Employee job Satisfaction. The limitations have been time limit,
confidentiality, knowledge and experience etc.
In the second chapter I discussed a brief history of Jamuna Bank of Bangladesh Limited. Here
represents an overview on Jamuna Bank of Bangladesh Limited. This chapter also includes
mission, Strategies, Management structure, Goal and Objective, Financial products & services,
Branch information, Departments, Financial performance analysis with graphical presentation and
some basic information about their general banking activities. The bank provides a broad range of
financial services to its customers and corporate clients. The Board of Directors consists of
eminent personalities from the realm of commerce and industries of the country.
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Chapter three have discussed about Employee job satisfaction. This part contains basically the
theories of job satisfaction, Importance of Job Satisfaction, contain of Job satisfaction.
Chapter four is discussed about Actual task in Jamuna Bank Limited.
Chapter five contains project activities. In this part I was making questioner for employee of
Jamuna bank. Then Question base I have done hypothesis development.
At the end of my study, I have mentioned the finding according to the research part. Here I have
mentioned some recommendations for the Jamuna Bank Ltd. what activities they can follow. I
hope they will be benefited from those recommendations and then overall conclusion is given
according to my point of view.

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