Professional Documents
Culture Documents
S T U D Y
Region
Pakistan
Industry
Real Estate
Project Overview
Systems Limited implemented
Microsoft Dynamics CRM at a
leading Real Estate company in
Pakistan that helped them achieve
end-to-end leasing and sales
process automation and enabled
them to provide seamless customer experience in all front-ofce
operations including sales, services
and marketing.
Technology Provided
Microsoft Dynamics CRM
Results
Achieved end-to-end leasing and
sales process automation that
helped them save customers time
and hassle while offering
seamless customer experience.
Enabled the company to view
real-time insights and make
accurate and timely business
decisions.
Better-enabled them to launch
property projects, plan and execute
sales and marketing activities,
manage after-sales and facility
management cases.
Provided them a single platform to
run overall real estate business
with fundamental focus on
enhancing customer relationship.
The Need
It is a given fact that success in Real Estate
industry is demonstrated through satisfaction of
customers and strength of brand. Nothing can be
as powerful as a strong brand with a fleet of loyal
customers. This happens when the real estate
company has a streamlined flow of operations
from managing and maintaining catalogs and
property listing to nurturing sales leads and
keeping up with business insight to make
well-informed decisions.
Our client was relying heavily on manual
management of these functions and was unable
to track various sales and marketing activities,
eventually failing to measure the return on
investment.
The Solution
After through assessment of the above business
challenges faced by the company, Systems
Limited proposed the implementation of
Microsoft Dynamics CRM at the Real Estate
company helped them to launch property
projects, plan and execute sales and marketing
activities, manage after-sales and facility
management cases, and run overall real estate
business on a single platform with fundamental
focus on enhancing customer relationship and
providing real-time insights into business for
better decision making and improving the topline.
Design Campaigns
Manage Leads & Enquiries
Track Customer Response
Campaign Scoring and Reports
SERVICE MANAGEMENT
Capture Cases
Categorize and Assign Cases
Case Queues, Process and Log
Reports & Dashboards
MOBILE
Free Mobile Apps
Mobile Native Access to Entire System
Seamless Experience
MISCELLEANEOUS
Outlook Integration
Powerful Reporting Engine
Integration with Microsoft Products
Robust Multi-level Security View
Benets
The Real Estate company was able to leverage on
a range of benets that the Real Estate Processes
Management solution offers including:
Manage Property Listing The company was
able to cut the hassle of maintaining various
property listing and catalogs as all critical
documents were maintained within one CRM
solution. The solution also enabled customized
options such as availability of property units
visible on individual portals with a clear
distinction of property units that can be booked
through a third-party entity; all options are
customized with respect to the user. The
solutions ability to be 100% compatible to be
integrated with worlds leading CMS solutions
enabled runtime integration among Real Estate
solution as well as the clients website.
Customers and Partners Prole - The solution
managed detailed proles of the rms partners,
including partnership terms, partnerships
tenure, partner goals etc. The proles, which are
also linked with all communication tracking,
sales and marketing activities, and case
management, enabled the company to have a
360-degree prole view serving as a centralized
platform to manage all data relevant to real
estate activities for their partners and customers.
Karachi
Dubai