Water Quality Report

2008

For You,
Only Our Best Will Do!
An Ongoing Commitment
to the Communities
We Serve.

Claremont Water System

204066_claremont_r1.indd 1 6/11/08 1:58:33 PM

 Claremont Water System

Water Quality, Customer Service and Healthy Communities

As your water service provider, Golden State Water Company (GSWC) takes its
responsibility very seriously. Our 550 highly trained and dedicated employees
work hard every day to deliver the highest quality water possible, as well as “best
in class” customer service. Water availability and conservation are important.
Keeping customers informed is, too. That is why we are pleased to present
GSWC’s 2008 Water Quality Report.

GSWC maintains strict adherence to established drinking water standards. The

quality of your water routinely meets, or is better than, the standards required by
the U.S. Environmental Protection Agency, the California Department of Public
Health and the California Public Utilities Commission. It is this commitment
to water quality and customer service that enables GSWC to deliver billions of
gallons of clean, safe drinking water annually.

Similarly, to ensure water is delivered efficiently, we are constantly improving

the water production and delivery system, installing and maintaining wells,
pumps and pipelines. Our philosophy is to invest in ongoing and preventive
maintenance so that water infrastructure is kept in the best possible condition.
Over the long term, this helps ensure operational costs are minimized and
service is consistent.

Ultimately, we know that water rates affect our hard-working customers. That
is why we do everything possible to maintain fair and competitive rates. GSWC
is held to the highest accountability standards by the California Public Utilities
Commission. Consumer advocates review our operations and investments to
ensure rates are commensurate with water service.

On behalf of the men and women of GSWC, thank you for the opportunity
to be your water provider. We will continue to work hard for you, striving for
excellence in all that we do. Please do not hesitate to contact us if you have any
questions or feedback. Customer Service Representatives are available all day,
every day, 365 days a year at (800) 999-4033 or via email at
customerservice@aswater.com.

Sincerely,

Floyd E. Wicks Alice Shiozawa
Chief Executive Officer Foothill District Manager

204066_claremont_r1.indd 2 6/11/08 1:58:33 PM

 800-999-4033

About the Company

American States Water Company is an investor-owned utility
publicly traded on the New York Stock Exchange under the
trading symbol AWR.

Through its subsidiary companies -Golden State Water

Company and Chaparral City Water Company- American
States Water Company provides water service to 1 out of 30
Californians located within 75 communities throughout
10 counties in Northern, Coastal and Southern California
(approximately 252,300 customers) and approximately 12,800
customers in the city of Fountain Hills, Arizona and a small
portion of Scottsdale, Arizona. The Company also distributes
electricity to approximately 22,800 customers in the Big Bear
recreational area of California. Golden State Water Company
is an active contributor to the American Water Works
Research Foundation.

204066_claremont_r1.indd 3 6/11/08 1:58:33 PM

 Claremont Water System
Delivering Excellence, One Drop at a Time
GSWC’s Water Philosophy
Protect, Monitor, Invest, Serve
T
PROTEC
SERVE
E ST
1 Protect
Golden State Water Company (GSWC)
understands that protecting your water
supply is of the utmost importance.
The source of your water supply is
monitored on a schedule approved by
the California Department of Public
Health (CDPH), and any activity
which may affect this supply is closely
analyzed. Should action become
necessary, GSWC will use the best
available technology to protect your
water supply. GSWC welcomes and
encourages consumers to share in our
vigilance. If you observe any activities
that could possibly endanger the water
supply, contact us immediately by
calling our 24-hour customer service
center at (800) 999-4033.
2 Monitor
To maintain the safety and integrity of
your water supply, GSWC constantly
monitors its water sources, treatment
processes and distribution system
for all constituents mandated by
the United States Environmental
Protection Agency (USEPA) and the
CDPH. In 2007, GSWC’s independent
laboratories conducted approximately
90,000 analyses on over 21,000
samples company-wide to provide the
highest quality of water delivered to
your tap.
204066_claremont_r1.indd 4
MON
I TO
R
IN V
3 Invest
GSWC’s state certified water
treatment and distribution operators
work diligently to ensure water
treatment processes are maintained
to the highest standards. Whenever
necessary, new technologies are
adopted to benefit our customers.
Water is delivered via a complex
distribution system made up of
multiple sources of supply, storage
facilities, pumps, pipes, valves, meters,
and countless other components to
provide safe water to your tap. GSWC
carefully monitors the system and
invests annually to ensure it is kept
in top condition, minimizing the risk
of major problems which are costly to
repair.
4 Serve
The quality of GSWC’s customer
service is just as important as the
water itself. We pride ourselves on
providing “best in class” service and
personal assistance 24 hours a day,
seven days a week, 365 days a year. We
are able to accomplish this by hiring
the best and brightest men and women
and by providing ongoing support and
training to all employees. All GSWC
employees share a commitment to
provide the best possible service.
6/11/08 1:58:33 PM
 800-999-4033

Where Does My Water For People with Sensitive

Come From? Immune Systems . . .
Water delivered to customers in the Cryptosporidium is a microbial
Claremont System is purchased water pathogen found in surface water
from the Three Valleys Municipal throughout the U.S. When ingested,
Water District (TVMWD) and the organism may cause nausea,
groundwater pumped from the Chino, diarrhea, and other gastrointestinal
Pomona, and Upper Claremont Heights symptoms. The organism comes from
groundwater basins. The Chino Basin is animal wastes and may be in surface
southeast of the San Jose fault, south of watersheds. Surface water is purchased
the San Gabriel Mountains, and north from Metropolitan Water District of
of the Santa Ana River. The Pomona Southern California (MWDSC), which
basin is northwest of the San Jose fault, tested for cryptosporidium in 2007
east of the San Jose Hills and south of and did not detect it in the water. If
Indian Hill fault. The Upper Claremont detected, cryptosporidium is eliminated
Heights Basin is north of Foothill by an effective treatment combination
Boulevard and east of Indian Hill Blvd. including sedimentation, filtration and
in northern Claremont. disinfection.

N
IO
AT
S
N
DE
CON

P R E C I P I TAT I O N

SURF
AC
E
R T R A N S P I R AT I O N
U

E VA P O R AT I O N
N
O

LAKE
FF
L AT I O N

WAT E R STREAM F OCEAN

RCO

TA B L E LOW
PE

G R O U N D WAT E R F L O W

204066_claremont_r1.indd 5 6/11/08 1:58:34 PM

 Claremont Water System
Some people may be more vulnerable
to contaminants in the water than
the general population. Immuno-
compromised persons, such as persons
with cancer undergoing chemotherapy,
persons who have undergone organ
transplants, people with HIV/AIDS
or other immune system disorders,
some elderly, and infants can be
particularly at risk of infections.
These people should seek advice from
their healthcare providers about their
drinking water.
The USEPA and the Centers for
Disease Control (CDC) guidelines
on appropriate means to lessen the
risk of infection by Cryptosporidium
and other microbial contaminants
are available from the USEPA’s Safe
Drinking Water Hotline at
(800) 426-4791.
Risk to Tap and Bottled
Water
Drinking water, including bottled
water, may reasonably be expected
to contain at least small amounts of
some contaminants. The presence of
contaminants does not necessarily
indicate that water poses a health risk.
More information about contaminants
and potential health effects can be
obtained by calling the USEPA’s
Safe Drinking Water Hotline at (800)
426-4791.
The sources of drinking water
(both tap water and bottled water)
include rivers, lakes, streams, ponds,
reservoirs, springs, and wells. As water
travels over the surface of the land or
through the layers in the ground, it
dissolves naturally occurring minerals
and, in some cases, radioactive
material, and can pick up substances
resulting from the presence of animal
or human activity.
204066_claremont_r1.indd 6
In order to ensure that tap water is
safe to drink, the USEPA and the
California Department of Public
Health (CDPH) prescribe regulations
that limit the amount of certain
contaminants in water provided
by public water systems. CDPH
regulations also establish limits for
contaminants in bottled water that
must provide the same protection for
public health.
Contaminants in
Drinking Water Sources
May Include:
• Microbial contaminants, such as
viruses and bacteria, which may
come from sewage treatment
plants, septic systems, agricultural
livestock operations, and wildlife.
• Inorganic contaminants, such as
salts and metals, which can be
naturally-occurring or result from
urban storm water runoff, industrial
or domestic wastewater discharges,
oil and gas production, mining, or
farming.
• Pesticides and herbicides, that may
come from a variety of sources such
as agriculture, urban storm water
runoff, and residential uses.
• Organic chemical contaminants,
including synthetic and volatile
organic chemicals, which are
by-products of industrial processes
and petroleum production, and can
also, come from gas stations, urban
storm water runoff, agricultural
application, and septic systems.
• Radioactive contaminants, that can
be naturally occurring or be the
result of oil and gas production and
mining activities.
6/11/08 1:58:34 PM
 800-999-4033

Claremont Water System - Source Water Quality

Most Recent
Primary Standards - PRIMARY PHG Range of Average MCL Typical Source of
Sampling
Health Based (units) MCL (MCLG) Detection Level Violation? Constituent
Date

Turbidity

Highest single
measurement of the
TT = 1.0 n/a n/a 0.08 No 2007 Soil runoff
Treated Surface Water
(NTU)

Lowest Percent of all

Monthly Readings less TT = 95 n/a n/a 100% No 2007 Soil runoff
than 0.3 NTU (%)

Inorganic Constituents

Erosion of natural
deposits; runoff from
Arsenic (ug/L) 10 0.004 ND - 2.7 ND No 2007 orchards, glass and
electronics production
wastes

Erosion of natural
deposits; water additive
that promotes strong
Fluoride (mg/L) 2.0 1 ND - 0.87 0.18 No 2007
teeth; discharge from
fertilizer and aluminum
factories

Runoff and leaching

from fertilizer use;
leaching from septic
Nitrate [as NO3] (mg/L) 45 45 4.3 - 42 19 No 2007
tanks and sewage;
erosion of natural
deposits

Discharge from
petroleum,
glass, and metal
refineries; erosion
of natural deposits;
Selenium (ug/L) 50 (50) ND - 8.7 ND No 2007
discharge from
mines and chemical
manufacturers; runoff
from livestock lots (feed
additive)

Volatile Organic Constituents

Discharge from
1,1-Dichloroethylene
6 10 ND - 2.2 ND No 2007 industrial chemical
(ug/L)
factories

Radioactive Constituents

Erosion of natural
Uranium (pCi/L) 20 0.43 1.7 - 3.6 2.6 No 2007
deposits

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 Claremont Water System - Source Water Quality
Most Recent
Secondary Standards - SECONDARY PHG Range of Average MCL Typical Source of
Sampling
Aesthetic (units) MCL (MCLG) Detection Level Violation? Constituent
Date

Naturally-occurring
Color (units) 15 n/a ND - 5 ND No 2007
organic materials

Runoff/leaching from
Chloride (mg/L) 500 n/a 3 - 81 48 No 2007 natural deposits;
seawater influence

Internal corrosion of
household plumbing
systems; erosion
Copper (mg/L) 1 n/a ND - 0.08 ND No 2007
of natural deposits;
leaching from wood
preservatives

Foaming Agents [MBAS] Municipal and industrial

500 n/a ND - 120 ND No 2007
(ug/L) waste discharges

Substances that form

Specific Conductance
1600 n/a 280 - 590 439 No 2007 ions when in water;
(uS/cm)
seawater influence

Runoff/leaching from
Sulfate (mg/L) 500 n/a 20 - 55 39 No 2007 natural deposits;
industrial wastes

Turbidity (units) 5 n/a ND - 0.4 0.1 No 2007 Soil runoff

Total Dissolved Solids Runoff/leaching from

1000 n/a 200 - 440 286 No 2007
(mg/L) natural deposits

Runoff/leaching from
Zinc (mg/L) 5 n/a ND - 0.06 ND No 2007 natural deposits;
industrial wastes

Unregulated Constituents Most Recent

Notification PHG Range of Average MCL
Requiring Monitoring Sampling
Level (MCLG) Detection Level Violation?
(units) Date

Boron (ug/L) 1000 n/a ND -192 ND n/a 2007

Chromium, Hexavalent
n/a n/a ND - 9.8 6.7 n/a 2007
[CrVI] (ug/L)

Vanadium (ug/L) 50 n/a ND - 9.9 1.9 n/a 2007

Most Recent
Notification PHG Range of Average MCL
Other Parameters (units) Sampling
Level (MCLG) Detection Level Violation?
Date

Alkalinity (mg/L) n/a n/a 60 - 210 121 n/a 2007

Calcium (mg/L) n/a n/a 23 - 78 42 n/a 2007

The sum of polyvalent

cations present in
Hardness [as CaCO3] the water, generally
n/a n/a 45 - 270 147 n/a 2007
(mg/L) magnesium and calcium.
The cations are usually
naturally-occurring.

Hardness [as CaCO3]

n/a n/a 2.6 - 16.0 8.6 n/a 2007
(grains/gal)

Magnesium (mg/L) n/a n/a 3.9 - 18.0 12.4 n/a 2007

pH (pH units) n/a n/a 7.6 - 8.5 8.1 n/a 2007

Potassium (mg/L) n/a n/a 1.4 - 3.7 3 n/a 2007

Radon (pCi/L) n/a n/a ND - 668 205 n/a 2007

Refers to the salt

present in the water and
Sodium (mg/L) n/a n/a 7 - 43 30 n/a 2007
is generally naturally
occurring.

204066_claremont_r1.indd 8 6/11/08 1:58:34 PM

 Claremont System - Distribution Water Quality
Microbiological Most Recent
PRIMARY PHG MCL Typical Source of
Constituents Value Sampling
MCL (MCLG) Violation? Constituent
(units) Date

No more than
Total Coliform Bacteria Highest Percent of monthly
5% of monthly Naturally present in the
≥40 Samples/Month (0) samples positive was No 2007
samples are environment
(Present / Absent) 1.5 %
positive

Disinfection Byproducts PRIMARY Highest Most Recent

PHG Range of MCL Typical Source of
and Disinfectant MCL 4-Quarterly Sampling
(MRDLG) Detection Violation? Constituent
Residuals (units) (MRDL) Average Date

Drinking water
Chlorine [as Cl2] (mg/L) (4.0) (4) 0.06 - 3.3 1.9 No 2007 disinfectant added for
treatment

HAA5 [Total of Five Byproduct of drinking

60 n/a ND - 27 13 No 2007
Haloacetic Acids] (ug/L) water disinfection

TTHMs [Total of Four Byproduct of drinking

80 n/a ND - 60 39 No 2007
Trihalomethanes] (ug/L) water chlorination

Most Recent
Inorganic Constituents ACTION PHG Sample 90th % MCL Typical Source of
Sampling
(units) LEVEL (MCLG) Data Level Violation? Constituent
Date

None of the Internal corrosion of

31 samples household plumbing
collected systems; erosion
Copper (mg/L) 1.3 0.17 0.27 No 2005
exceeded of natural deposits;
the action leaching from wood
level. preservatives.

None of the Internal corrosion of

31 samples household plumbing
collected systems; discharges
Lead (ug/L) 15 2 4.7 No 2005
exceeded from industrial
the action manufactures; erosion
level. of natural deposits.

204066_claremont_r1.indd 9 6/11/08 1:58:35 PM

 Claremont Water System
Laboratory Analyses
Over the years we have taken
thousands of water samples in order
to determine the presence of any
radioactive, biological, inorganic,
volatile organic or synthetic organic
contaminants in your drinking water.
The enclosed table shows only those
contaminants that were detected in
the water.
Although all of the substances
listed here are under the Maximum
Contaminant Level (MCL), we feel it
is important that you know exactly
what was detected and how much of
these substances were present in the
water. Compliance (unless otherwise
noted) is based on the average level of
concentration being below the MCL.
The state allows us to monitor for
some contaminants less than once per
year because the concentrations do not
change frequently. Some of our data,
though representative, is more than a
year old.
Unregulated contaminant monitoring
helps USEPA and the California
Department of Public Health to
determine where certain contaminants
occur and whether the contaminants
need to be regulated.
10
204066_claremont_r1.indd 10
Chloramination
The water imported from Three
Valleys Municipal Water District
(TVMWD) contains chloramine.
Chloramine is added to the water
for public health protection.
Chloraminated water is safe for people
and animals to drink, and for all other
general uses.
Three special user groups including
kidney dialysis patients, aquarium
owners, and businesses or industries
that use water in their treatment
process must remove chloramine from
the water prior to use.
Hospitals or dialysis centers should
be aware of chloramine in the water
and should install proper chloramine
removal equipment, such as dual
carbon adsorption units.
Aquarium owners can use readily
available products to remove or
neutralize chloramine.
Businesses and industries that use
water in any manufacturing process
or for food or beverage preparation
need to be aware of a change in
water disinfectant from chlorine to
chloramine. Chloramination may
require companies to adjust or upgrade
their current treatment system.
Businesses should contact their water
treatment equipment supplier to
determine if chloramine could impact
their system.
Should you have any questions or
concerns regarding chloramine in your
water, please contact TVMWD at
(909) 621-5568.
6/11/08 1:58:35 PM
 800-999-4033

Nitrate Turbidity
Nitrate in drinking water at levels Turbidity is a measure of the
above 45 mg/L is a health risk for cloudiness of the water. It is monitored
infants of less than six months of because it is a good indicator of
age. Such nitrate levels in drinking the effectiveness of surface water
water can interfere with the capacity filtration.
of the infant’s blood to carry oxygen,
resulting in a serious illness;
symptoms include shortness of breath
Fluoridation
and blueness of skin. Nitrate levels MWDSC, one of GSWC’s sources of
above 45 mg/L may also affect the water supply began fluoridating water
ability of the blood to carry oxygen, late in 2007. Customers receiving
in other individuals, such as pregnant water from MWDSC will see no
women and those with certain specific difference in the taste, color or odor of
enzyme deficiencies. If you are caring their water as a result of fluoridation.
for an infant, or you are pregnant, you Fluoridation will not change the
should ask advice from your health way you normally use water for
care provider. fish, pets, or cooking. Children who
receive fluoride supplements should
consult their doctor or dentist. For
Radon information regarding fluoridation of
Radon is a radioactive gas found your water, please contact MWDSC at
throughout the United States that (213) 217-6850, option 2.
can’t be seen, tasted or smelled. It can
move up through the ground and into
a home through cracks and holes in
the foundation and can build up to
high levels. Radon can get into indoor
air when released from tap water from
showering, washing dishes, and other
household activities. Radon entering
the home through tap water will, in
most cases, be a small source in indoor
air as compared to radon entering the
home through soil. Radon is a known
human carcinogen and breathing air
containing radon can lead to lung
cancer. Drinking water containing
radon may cause increased risk of
stomach cancer. If you are concerned
about radon, testing the air in your
home is inexpensive and easy. For
information call the USEPA’s Radon
Hotline at (800) SOS-RADON.

11

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 Claremont Water System

Measurements
To ensure the best possible quality, water is sampled and tested
consistently throughout the year.

Contaminants are measured in:

• parts per million (ppm) • Grains per gallon • Nephelometric
or milligrams per liter (grains/gal) – A Turbidity Units (NTU)
(mg/L) measurement of water – A measurement of
hardness often used for the clarity of water.
• parts per billion (ppb) sizing household water Turbidity in excess of
or micrograms per liter softeners. One grain 5 NTU is noticeable to
(μg/L) per gallon is equal to the average person.
• parts per trillion (ppt) 17.1 mg/L of hardness.
• PicoCuries per
or nanograms per liter • MicroSiemens per liter (pCi/L) – A
(ng/L) centimeter (μS/cm) – measurement of
A measurement of a radioactivity in water.
solution’s ability to
conduct electricity.

If this is difficult to imagine, think about these comparisons:

Parts per million: Parts per billion: Parts per trillion:

1 drop in 14 gallons 1 drop in 14,000 gallons 1 second in 32,000
1 second in 12 days 1 second in 32 years years
1 inch in 16 miles 1 inch in 16,000 miles 1 inch in 16 million
miles
10 drops in enough
water to fill the Rose
Bowl

42 gallons 14,000 gallons 14,000,000 gallons

(large bathtub) (average swimming (average lake)
pool)
12

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Glossary of Terms
Maximum Contaminant Level (MCL)
The highest level of a contaminant
that is allowed in drinking water.
Primary MCLs are set as close to the
public health goals and maximum
contaminant level goals as is
economically and technologically
feasible. Secondary MCLs are set to
protect the odor, taste and appearance
of drinking water.
California Notification Level (NL)
Non-regulatory, health-based advisory
levels established by the California
Department of Public Health (CDPH)
for contaminants in drinking water
for which an MCL has not been
established.
Maximum Contaminant Level Goal
(MCLG)
The level of contaminant in drinking
water below which there is no known
or expected risk to health. Maximum
contaminant level goals are set by
the U.S. Environmental Protection
Agency (USEPA).
Maximum Residual Disinfectant
Level (MRDL)
The level of a disinfectant added for
water treatment that may not be
exceeded at the consumer’s tap.
13
204066_claremont_r1.indd 13
800-999-4033
Maximum Residual Disinfectant
Level Goal (MRDLG)
The level of a disinfectant added for
water treatment below which there
is no known or expected health risk.
MRDLGs are set by the USEPA.
Primary Drinking Water Standard
(PDWS)
MCLs and MRDLs for contaminants
that affect health along with
their monitoring and reporting
requirements, and water treatment
requirements.
Public Health Goal (PHG)
The level of a contaminant in
drinking water below which there is
no known or expected risk to health.
Public health goals are set by the
California Environmental Protection
Agency (CalEPA).
Regulatory Action Level (AL)
The concentration of a contaminant
which, if exceeded, triggers treatment
or other requirements that a water
system must follow.
Treatment Technique (TT)
A required process intended to
reduce the level of a contaminant in
drinking water.
6/11/08 1:58:36 PM
 Claremont Water System

Source Water Assessment

A source water assessment was conducted
for each of the groundwater wells serving the
customers of GSWC – Claremont System in
November 2001.

10 of the 20 (total groundwater wells) sources are

considered most vulnerable to one or more of the
following activities, which have been associated
with contaminants that have been detected in
the water supply:

• Septic systems – high density, chemical/

petroleum processing/storage, photo
processing/printing, hardware/lumber/parts
stores

All of the 20 sources are also considered most

vulnerable to one or more of the following
possible contaminating activities. Contaminants
associated with these activities have not been detected in the water supply:

• Above ground storage, Housing – high density, Parking lots/malls,

Transportation corridors – railroads, Transportation corridors – freeways/state
highways, drinking water plants, wells – water supply, dry cleaners, parks,
home manufacturing, wastewater treatment plants, lumber processing and
manufacturing, mining – sand/gravel, automobile – gas stations

A copy of the assessment may be viewed at:

CDPH Los Angeles District Office or GSWC – Claremont System
1440 W. Temple Street 401 S San Dimas Canyon Road
Los Angeles, CA 90026 San Dimas, CA 91773

You may request a summary of the assessment be sent to you by contacting:

DPH Los Angeles District Office at (213) 580-5743

For more details or information contact:

Stacey Roberts at (800) 999-4033

14

204066_claremont_r1.indd 14 6/11/08 1:58:36 PM

 800-999-4033

Cross Connection
Control Program
GSWC’s Cross Connection Control
Program provides a level of certainty
that the water in your distribution
system is protected from possible
backflow of contamination sources
from within commercial and/or
industrial customers’ premises. For
answers to commonly asked questions
and additional information please visit
the cross connection control website at
www.aswater.com/xconnect.

If You Have Questions–

Contact Us
For information about your water
quality or to find out about upcoming
opportunities to participate in public
meetings, please contact Stacey
Roberts, Water Quality Engineer,
at (800) 999-4033. Visit us online at
www.aswater.com or e-mail us at
customerservice@aswater.com.

Este informe contiene información

muy importante sobre su agua de beber.
Tradúzcalo o hable con alguien que lo
entienda bien.

15

204066_claremont_r1.indd 15 6/11/08 1:58:37 PM

 Presorted Standard
U.S. Postage
PAID
Warm Weather Tips Pasadena, CA
Permit No. 1132
Approximately 50-70% of
Golden State Water Company
household water is used
outdoors for watering lawns 401 S. San Dimas Canyon Road

204066_claremont_r1.indd 16
and gardens, so make the most San Dimas, CA 91773
of the water you use. Never
water during the hottest times
of the day or when it’s windy.

• By planting grasses and

shrubs that use little water,
you can reduce your watering
by up to 50%. Log onto
www.bewaterwise.com for a list
of water-wise plants.

• When landscaping, use plants

that require little water. You
can decorate creatively with
interesting objects that need
no water at all, such as rocks,
bricks, benches, gravel, and
deck areas.

• Hosing down your driveway

for 5 minutes wastes
25 gallons of water. Clean
it with a broom or blower
instead.

• Water lawns and gardens once

a week. They only need 2.5
centimeters of water a week,
including rainfall.

6/11/08 1:58:37 PM