Professional Documents
Culture Documents
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Define the term management and how it relates to human resource management (HRM).
Give five (5) characteristic differences between "Theory X" managers and "Theory Y" managers.
Describe in detail how Maslow's hierarchy of needs can be applied in the context of HRM.
Give two (2) limitations of Maslow's hierarchy of needs to be applied in HRM.
What are the main similarities and differences between Maslow's hierarchy of needs and ERG theory?
Explains how human resource management practice differs using an example of each of the following different scenarios.
(i) Labor-intensive factories versus automated factories
(ii) Manufacturing versus retailing
(iii) unionized versus non-unionized
(iv) Family-owned versus publicly listed company
List three (3) challenges of HRM in today's marketplace and explain each challenge using an example.
Give three (3) primary functions of HRM in human resource development.
Explains the functions that you have mentioned in question above (Q8) in the context of a fast food store operation.
What are the employers expectations of workers under the globalization era?
Explain two (2) positive and two (2) negative impact of globalization towards organization and HR practice.
Explain two (2) challenges of HR in the globalization era with an example for each challenge.
Explain the work-life balance trends and how it affects the Malaysian workforce.
Give three (3) examples of corporate strategies and describe one associated HR approach that can help to achieve each strategy.
Describe in detail the whole strategic management process using customer call center as an example.
Case Study: Read the following passage carefully and answer the questions given.
In 2004, Singapore Airlines (SIA) retrenched 130 of its IT staff and another 70 from its finance departments. The IT employees
were from its Data Center, End User Computer Support, and the Help Desk. These people were out-placed to IBM to whom SIA
has outsourced its IT infrastructure maintenance. SIA would write off $10 million in one-off costs associated with the staff
redundancy exercise, but would benefit from expected cost savings of about $15 million a year. (Taken from Ref[1]).
(i) Identify the strategic management practice that you can identify in the passage and give one (1) benefit and one (1)
disadvantage of doing so.
(ii) Discuss how does the retrenchment exercise is related to globalization.
(iii) Are the placements of former employees to IBM appropriate? State your reason.
Is employee orientation part of training and development? Why would you say so? State your reasons.
Describe three (3) importance of a training program.
State and briefly describe the five steps of an effective training design.
Explain in detail how training needs analysis is performed towards new employee and existing employee.
Using customer service representative as an example, write out an example of three traning objectives that is aimed at
improving their work performance.
6. Explain the differences between on-the-job training and off-the-job training.
7. Describe two (2) effective training methods for managerial positions.
8. Explain the process of a controlled experimentation and how it can help in training evaluation.
9. Describe the primary difference(s) between skill development fund (SDF) and human resource development fund (HRDF).
10. Explain two (2) roles that a corporate can play in employee career development.
11. Describe briefly the processes involved before, during and after the interview process.
16. Case Study: Read the following passage carefully and answer the questions given.
References
1.
2.
Dessler, G. and Tan C.H. (2005) Human Resource Management: An Asian Perspectice, 10th Ed. Pearson Prentice Hall, Singapore.
Aminuddin, M. (2008). Human Resource Management: Principles and Practices, first ed. Oxford University Press, Malaysia.