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  • Manage Front Desks in Hotels

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    Rommell Ray Maidin
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    This course outline describes a front office management course that introduces students to operations in the lodging industry. The course covers all areas of front desk and front office operations, including reservations, concierge services, cashiering, and coordinating with other departments. Students will learn front office tasks and skills to seek employment in supervisory or staff roles. They will also learn to manage the front office using property management systems and understand how the front office impacts the overall lodging business. Assessment includes exams, projects, and field trips, and students must demonstrate understanding of core front office concepts and skills to pass the course.

    Original Description:

    Malaysian

    Original Title

    HTM170

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    This course outline describes a front office management course that introduces students to operations in the lodging industry. The course covers all areas of front desk and front office operations, including reservations, concierge services, cashiering, and coordinating with other departments. Students will learn front office tasks and skills to seek employment in supervisory or staff roles. They will also learn to manage the front office using property management systems and understand how the front office impacts the overall lodging business. Assessment includes exams, projects, and field trips, and students must demonstrate understanding of core front office concepts and skills to pass the course.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    34 views3 pages

    Manage Front Desks in Hotels

    Uploaded by

    Rommell Ray Maidin
    This course outline describes a front office management course that introduces students to operations in the lodging industry. The course covers all areas of front desk and front office operations, including reservations, concierge services, cashiering, and coordinating with other departments. Students will learn front office tasks and skills to seek employment in supervisory or staff roles. They will also learn to manage the front office using property management systems and understand how the front office impacts the overall lodging business. Assessment includes exams, projects, and field trips, and students must demonstrate understanding of core front office concepts and skills to pass the course.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 3

    College of Micronesia-FSM

    Pohnpei Campus
    DivisionofHospitalityandTourism
    Course Outline
    FrontOfficeManagementHTM170
    CourseTitleDivision&Number
    AssociateProfessor,HowardRice
    CourseDescription:
    Thisisasemesterlengthcoursedesignedtointroducestudentstoallfacetsoffrontdesk/front
    officelodgingmanagement.Thestudentwillhavetheopportunitytostudyinterlinkedfront
    officeoperationsforavarietyofhospitalitysettings.Studentswilllearnhowlodgingoperations
    relyonconnectivityandinterdependenceasprovidedbythefrontdesk/frontoffice.Management
    skillsforeachfrontdesk/frontofficepositionwillbecoveredenablingthestudenttoexperience
    alllodgingsystemsmanagement.Examinationofshiftmanagement,staffing,scheduling,
    reservations,concierge,uniformedstaff,cashier,keyclerk,audit,housekeeping,maintenance,
    securityandfood/beverageoperationsandsystemsaremanagedfromthefrontdesk/frontoffice,
    willprovidestudentswithasystemsperspective.
    ProgramOutcomes:
    A. Studentswilllearnlodgingfrontoffice/frontdesktaskandsupervisoryskillsenabling
    themtoseekemploymentwithinthelodgingindustryinasupervisoryorstaffcapacity.
    B. Studentswillbeabletoparticipateindiscussionsaboutthechallengesfacinglodging
    ownersandmanagersenablingthemtoparticipateinfuturemanagementdecision
    making.
    C. Studentswillbeabletoidentifytheinterdependentcomponentsoffrontdesk
    coordinatingandmanagingeffortsenablingthemtoeffectivelymanagetheguest
    experiencefromprecheckintocheckoututilizingaPMSsystem.
    D. Studentswillbeabletoidentifybenefitsandproblemsarisingfromdifferentfront
    desk/frontofficemanagementsystemsenablingthemtotakepreventivemeasuresas
    futureemployeesorownerswithinthelodgingindustry.
    E. Studentswillbeabletoengageinlodgingandfrontdesk/frontofficespecificresearch.
    CourseOutcomes:
    (Measurablestudentlearningoutcomes.)
    BytheendoftheHTM170coursestudentswillbeableto:
    A. Identifytheinterdependentcomponentsofthelodgingfrontdesk/frontofficesystem.
    1. {Core}beabletoidentifyandexplainthemissionofthefrontdeskandorfront
    office.
    2. {Core}beabletoidentifyandexplainthetasksofeachskillareainthefront
    officeorfrontdesk.

    3. {Core}beabletoexplainaPMSsystem(propertymanagementsystem)andhow
    thefrontdesk/frontofficefitsintothissystem.
    4.{Peripheral}beabletoexplainandusebothmanualandelectronicPMSsystems.
    B. Identifyandexplaintheimpactsofthefrontdesk/frontofficeontheoveralllodging
    operation.
    1. {Core}beabletoexplainthedefinitionof,characteristicsof,advantagesofand
    disadvantagesofvariousPMSsystems.
    2. {Core}beabletoexplainthenightauditfunction.
    3. {Core}beabletodescribethemanagementandsupervisorystructureofvarious
    frontdesk/frontofficeoperations.
    4. {Peripheral}beabletoidentifyandexplaintheimportanceofinterdepartmental
    managementandstaffmeetings.
    5. {Peripheral}beabletoidentifyandexplaintheguestexperienceasrelatedtothe
    skilllevelofthefrontdesk/frontofficestaffandmanagement.
    C. Learnskillsnecessarytoseekemploymentinfrontdesk/frontofficesupervisionand
    management.
    1. {Core}beabletocorrectlyperformallfrontdeskpositionskillsets.
    2. {Core}beabletointerpret,analyzeandcommunicateguestinformation,guest
    data,complaints,requestsforserviceandotherlodgingsituationsinneedof
    reporttomanagement.
    3. {Core}beabletoidentifymethodsforconductingaprofessionallymanaged
    frontoffice/frontdesk.
    4. {Core}beabletoidentifysourcesoflodgingchainandindependentemployment
    opportunities.
    Instructional Intent:
    Studentswillhavetheopportunitytoexperienceallskillsetsinvolvedinlodgingsupervisionand
    management.GuestserviceandsystematicPMSmanagementpracticeswillbestressed.
    Definitions and parameters used in this outline:
    A. CoreReferstoanoutcomethatmustbeattainedinorderforastudenttopassthis
    course.
    B. PeripheralReferstoanoutcomethatshouldbeattainedbutisnotrequiredforastudent
    topassthiscourse.
    C. OptionalReferstoanoutcome,whichmaybeoptionallycoveredbytheinstructorasa
    toolforillustrativepurposesbutisnotrequiredfroastudenttopassthiscourse.
    Textbook:
    HotelManagementandOperations,RutherfordVanNostrandReinhold

    MethodsofInstruction:
    Lecture,researchproject,lodgingfacilityfieldtripsandinternetresearchexercises.
    Attendance:
    AspertheCOMFSMGeneralCatalogattendancepolicydescription.
    Evaluation:
    AspertheCOMFSMGeneralCatalogAcademicRegulations,CourseGradingSystem.

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