3.

2 Support processes
Interviewed with Ms. Mazlina and Mr. Azizi on the training process and the
process was found to be consistent with the documented procedure. All the new
staffs receive a general company induction briefing.

Following that the top

management identify and provide appropriate training for employees be it inhouse or via external training courses.
Recruitment & Selection

Interviewed with HR Dept on the

Process (PMSB-IMS-07) & Training & Development

Process (PMSB-IMS-08). The TNA requested by the HOD and approved by the MD.
Training need analysis conducted as per documented procedure. Sampled and
verified the training needs analysis (Form No: PMSB-F-IMS-32, Rev: 01) dated 14 th
of

October 2014 for the training

courses Supervisory Skills,

Statistical

Techniques, 7 QC Tools, Problem Solving Skills, ISO 9001 & 14001 Awareness and
Audit and Akta Pekerjaan which was requested by Mr. Muhamad Jasmin Samsudin
from the QA/QC department and approved by the general manager. Also
sampled and verified the training needs analysis dated 12 th of November 2014
for the training courses Changing Attitude and Mindset, Effective Problem Solving
and Decision Making Skills, Managing Office Records and Files Effectively, Kursus
Pembangunan Kompetensi untuk Kerani dan kakitangan pentadbiran, Forklift
Safety,

Effective

Inventory

Planning

&

Control

and

Store/Warehouse

Management, Material Planning and Inventory Control, Forklift driving skill,

Overhead crane skill and safety and building high performance teams which was
requested by Mr. Megat Roslee from the Warehouse department and approved by
the general manager. Annual training plan (Form No: PMSB-F-IMS-20, Rev: 03) for
the year 2015 was in place and updated on 23 rd July 2015. 36 training
programmes have been planned for the year 2015 and 8 out of 36 trainings have
been conducted and records in place. Training program application form (Form
No: PMSB-F-IMS-22, Rev: 02) sampled and verified for the training program Basic
Maintenance for Technician for the employees Anuar Ghazali and Mohd Rosdi Bin
Ibrahim dated 21st January 2015, training records verified for the program which
was conducted on 25th and 26th February 2015, training evaluation (Form No:
PMSB-F-IMS-24, Rev: 03) was conducted on the 27 th March 2015 for the employee
Anuar Bin Ghazali and was given score 76% and employee Mohd Rosdi Bin
Ibrahim was given score 60% both employee sampled meets the minimum job
requirement score of 55%. Also sampled and verified training records for the ISO
9001 training that was conducted on 27 th July 2015 and verified attendance
records for the employees Muhammad Jasmin Bin Samsudin and Azman Bin

Ahmad, employee training evaluation planned on 27 th August 2015. EMS training

planned on the month of October.
Purchasing activity & procedure practices Interviewed with Ms. Zahirah Bti Shaari
having more than 7years experience in the same process. Processes were found
to be as per the documented procedure Supplier Selection Process (PMSB-PU-02)
and Supplier Evaluation Process (PMSB-PU-03) practices interviewed and verified.
The approved supplier list updated on 28th April 2014 and a copy was issued to
the store department - distribution list in place observed. Sampled and verified
some of the supplier yearly performance evaluation for the following:
Supplier Name

Rating Point

1. Public Weighing Engineering S/B

100%

2. Environmental Resource Management S/B

98%

3. Sayong Chemical S/B

100%

4. DS Technology Service S/B

98%

Target Min: 70% meet the target data collected reviewed during Management
Review Meeting
Observed the Incoming Inspection practices were consistent as per the
documented procedure (Incoming & Receiving Control Process) PMSB-WH-01
performed by: En. Amirul all the inspection is based on sampling plan and visual
inspection for the following Delivery Order observed
Supplier: Kong Long Huat Chemical S/B

Delivery

Number:

WDO040145

PO

No:6577
Item: Suiphuric Acid (H2SO4) 89%

Qty : 1700Kg

Inspection Status recorded as Satisfactory against the incoming criteria.

one more record verified for the following supplier
Supplier : Signode Packing Group

Delivery Number: DO0000000017488 PO

No:6763
Item : Metallic Sheet Plates 32 x 0.8mm O/L Seal (1K/CN)
Qty :1000ea

Inspection Status : Satisfactory

Verified the calibration process which was found to be consistent with the
documented procedure Equipment Control Process (PMSB-IMS-10). Observed the

Master List of calibration record updated on the 10th June 2015 , Calibration
Record and Calibration Schedule in place. Sampled and verified calibration
records for the instrument Digimatic Micrometer manufactured by Mitutoyo with
model number 395-271, serial number 65251404, control number C1277E with
range 0 to 25 mm, resolution 0.001 mm, measurement uncertainty 0.002 mm
and coverage factor k =2, calibration dated 9th July 2015 and due 9th July 2016
with certificate number PSYP-1533354 and calibration done using the reference
standard Gauge Block (CA03328, PSYP-1427793) which is traceable to the NML
standard. Calibration done by Pyrometro Services (M) Sdn. Bhd. which is a MS
ISO/IEC 17025 certified calibration lab with SAMM number 011. Also sampled and
verified calibration records for the instrument Analytical Balance manufactured
by AND with model number GR-200, serial number 14219909 with maximum
range 210g, resolution 0.0001g and measurement uncertainty 0.0002g,
calibration dated 1st June 2015 and due 1st June 2016 with certificate number
SM15435968 and calibration done using the reference standard Standard Weight
Set Stainless Steel (WS053) which is traceable to the NML standard. Calibration
done by Sendi Mahir Sdn. Bhd. which is a MS ISO/IEC 17025 certified calibration
lab with SAMM number 082. Also sampled and verified the calibration of the Coil
Weighing of brand Mettler Toledo, model KINGBIRD, serial number 00938276MH,
sticker number 0025, capacity 20000kg and readability 10kg calibration dated
22nd June 2015 and next calibration due on 21 st October 2015 with reference
number SR 0068 and certificate number CC 10923, the calibration done with
standard weight set (PWS26 PWS50) with certificate number 3624545-3624569
and OIML class M2 that is traceable to the Metrology Corporation Malaysia Sdn
Bhd (499924-K).