Citizens Charter

Commissionerate of Health and Family Welfare

Department of Health Medical and Family Welfare

Sulthan Bazar, Koti
Hyderabad
http://cfw.ap.nic.in/

July 2013

Next review in march 2014

CITIZENS CHARTER for the Commissionerate of Health and Family Welfare

The Commissionerate of Health and Family Welfare (CFW) has the mandate to provide
Maternal and Child Health and Family Welfare services viz. Antenatal care, Family Planning,
Postnatal Care including Immunization services by focusing mainly on preventive and
promotive care.

I. Vision: To provide accessible, affordable and quality health care to the rural population,
especially the vulnerable sections.

II. Mission:
To provide effective health care to rural population by undertaking architectural correction to
the existing health system, revitalizing local health traditions, mainstreaming AYUSH
systems and effectively integrating the health concerns through decentralized management
at district level.
III. Objectives:
To reduce the Maternal Mortality Rate (MMR), Infant Mortality Rate (IMR), Total Fertility
Rate (TFR), stabilize population and enhance life expectancy.

IV. Functions
The technical functions of the CFW include provision of maternal health care, child health
care and family planning services. Adolescent Health, School Health, Tribal Health and
Urban Health are other specific interventions.
The

managerial

functions

include

infrastructure

development,

human

resource

management, improving monitoring & evaluation by enabling IT, decentralized budgetary

allocations for key activities and building the capacity of the officers and staff at all levels.

V. A. Services and standards at Sub-centres (SC)

Main
services

Maternal
Health
Care
(Antenatal
care to all
pregnant
women)

Process

Fee
requir
ed

Document
s required

Time
frame

Name of
Health Staff
responsible

Office to be
contacted
for delay or
default in
service

Registration of
pregnant women
before 12 weeks of
pregnancy by making
household visits and
at Sub-center

Not
applic
able

Aadhar
Card

MPHA(F)

Issue of Mother and

Child Health cards to
all pregnant women

Not
applic
able

Not
applicable

MPHA(F)

Medical
Officer (MO)
of concerned
Primary
Health
Centre
(PHC)
MO of PHC

Conduct antenatal
checkups at 3rd, 5th,
7th months of
pregnancy and one or
two weeks before
delivery
Hemoglobin and urine
tests conducted on
every visit for
antenatal checkup
Distribution of Iron
and Folic Acid tablets
to pregnant women
from 5th month of
pregnancy
Administering 2 doses
of Injection Tetanus
Toxide to pregnant
women with an
interval of 4 to 6
weeks

Not
applic
able

Mother and On
Child
visiting
Protection day
(MCP) Card

MPHA(F),
MO of PHC

MO of PHC

Not
applic
able

Mother and
Child
Protection
(MCP) Card
Mother and
Child
Protection
(MCP) Card

MPHA(F),
Lab
technician at
PHC
MPHA(F)

MO of PHC

MPHA(F),
MO of PHC

MO of PHC

Not
applic
able

Not
applic
able

On
visiting
day
On
visiting
day

Mother and On
Child
visiting
Protection day
(MCP) Card

MO of PHC

Family
planning
services

Child
immunizat
ion

Chlorinati
on of
water
sources

Free entitlements
under Janani Sishu
Suraksha
Karyakramam (JSSK)
free diagnostics
Free drugs
Free diet
Free Blood
Free Transport to
Pregnant women

Not
applic
able

Mother and
Child
Protection
(MCP) card

48 Hours

MPHA(F)

Medical
Officer of
concerned
PHC

Janani Suraksha
Yojan (JSY) /
Sukhibhava Payment
to Pregnant women
after delivery
Providing Family
planning spacing
methods to eligible
couples
Counseling and
sending eligible
couples who have 2
or more living children
for Family planning
sterilizations at PHC
Conducting
immunization clinics
for pregnant women
and children 5, 10
and 16 years children

Not
applic
able

Aadhar
Card

78 Hours

Medical
Officer of
concerned
PHC

Medical
Officer of
concerned
PHC

Not
applic
able

Not
applicable

On
visiting
day

MPHA(M),
MPHA(F),

MO of PHC

Not
applic
able

Ration Card Fixed

days at
PHC

MPHA(M),
MPHA(F)

MO of PHC

Not
applic
able

Mother and
Child
Protection
(MCP) Card

Immuniz
ation
days Wednesd
ays and
Saturday
s

MPHA(M),
MPHA(F)

MO of PHC

Chlorination of
drinking water in
overhead tanks

Not
applic
able

Log Book

MPHA(M),
MPHA(F)

MO of PHC

Chlorination of
drinking water in wells

Not
applic
able
Not
applic
able

Walls
Register

Every
time
water
released
Once in
15 days

MPHA(M),
MPHA(F)

MO of PHC

MPHA(M),
MPHA(F)

MO of PHC

Not
applic
able

Health Card

Once a
month as
per
Program
me day
Every
Thursday

MPHA (F) /
ASHA /
Anganwadi

MO of PHC

Health checkups for

students under school
health programme

School
health

Weekly Iron and Folic

Acid Supply (WIFS)

Health Card

services
De-worming for
school going children
Visits by MCH and
epidemic teams

Tribal
Health

Maintenance of Birth
Waiting homes

Conducting Health
Camps with
Specialists in Tribal
Areas
Need Based
utilization of specialist
services

Not
applic
able
Not
applic
able
Not
applic
able

Health Card

Biannual

Not
Applicable

Daily
visits

Not
applicable

Every
month

Not
applic
able

Not
applicable

Monthly
one
camp

Not
applic
able

Not
applicable

As and
when
required

worker
ASHA/Angan
wadi worker
/Teacher
Addl.
DM&HO

MO of PHC

PO (ITDA)
concerned

Medical
Officer /
Medical
Superintende
nt
Addl.
DM&HO

PO (ITDA)
concerned

Medical
Officer /
Medical
Superintende
nt

PO (ITDA)
concerned

PO (ITDA)
concerned

B. Services available at Urban Health Centres in Urban Slums:Main

services

Process

Fee
requir
ed

Document
s required

Time
frame

Name of
Health Staff
responsible

Office to be
contacted
for delay or
default in
service

Antenatal
care
services

To conduct antenatal
checkups for
pregnant women

Not
applic
able

Not
applicable

All days
except
Monday
(8 AM to
2 PM)

Medical
Officer /
ANMs / NGO
concerned

District
Immunization
Officer /
DM&HO
concerned

Immunizat
ion

To vaccinate
pregnant wome,
Infants and children

Not
applic
able

Not
applicable

Every
Wednesd
ay (8 AM
to 2 PM)

Medical
Officer /
ANMs / NGO
concerned

District
Immunization
Officer /
DM&HO
concerned

Family
Planning
Services

To motivate eligible
couples and distribute
contraceptives

Not
applic
able

Not
applicable

All days
except
Monday
(8 AM to
2 PM)

Medical
Officer /
ANMs / NGO
concerned

District
Immunization
Officer /
DM&HO
concerned

Primary
Health
Care
Services

To provide treatment
of minor elements
and refer appropriate
cases to Higher
Institutions

Not
applic
able

Implement
ation of
National
Health
Programm
es

Early detection of
cases of
communicable
diseases and their
treatment

Not
applic
able

Not
applicable

Not
applicable

All days
except
Monday
(8 AM to
2 PM)

Medical
Officer /
NGO
concerned

District
Immunization
Officer /
DM&HO
concerned

All days
except
Monday
(8 AM to
2 PM)

Medical
Officer / /
ANMs /
Community
Organizer /
NGO
concerned

District
Immunization
Officer /
DM&HO
concerned

C. Services and service standards at Post-Partum Units (PPUs) and Urban Family
Welfare Centres (UFWCs)
Main
services

Process

Fee
requi
red

Registration of pregnant Not

Documents
required

NIL

Time
frame

women before 12 weeks applic

of pregnancy by making able
household visits and at (NA)

Name
of Office to be
Health Staff contacted
responsible
for delay or
default in
service
MPHA(F) /
Medical
Officer (MO)
of
concerned
PPU
/
UFWC

Sub-center
Not
applic
Child Health cards to all able
Antenatal
pregnant women
Not
care to all Conduct
antenatal
applic
pregnant
checkups at 3rd, 5th, 7th able
women
months of pregnancy
Issue of Mother and

NIL

MPHA(F)

MO of PPU/
UFWC

Mother and
Child
Protection
(MCP) Card

On
visiting
day

MPHA(F)/
Medical
Officer

Mother and
Child
Protection
(MCP) Card

On
visiting
day

MPHA(F)/
Lab
technician

MO of PPU/
UFWC

and one or two weeks

before delivery
Not
applic
tests
conducted
on able
every visit for antenatal
Hemoglobin and urine

checkup
6

MO of PPU/
UFWC

Not
applic
Folic Acid tablets to able
pregnant women from
Distribution of Iron and

Mother and
Child
Protection
(MCP) Card

On
visiting
day

Mother and
Child
Protection
(MCP) Card

On
visiting
day

MPHA(F)/

MO of PPU/

Pharmacist

UFWC

5th month of pregnancy

Not
applic
Injection Tetanus Toxide able
to pregnant women with
Administering 2 doses of

MPHA(F)/ MO MO of PPU/
of

PPU

/ UFWC

/UFWC

an interval of 4 to 6
Medical
terminatio
n of
pregnancy
(MTP)
services

weeks
Providing MTP services
to women who would
like to terminate
unwanted pregnancy
before 12 weeks or go
for MTP under medical
causes
Providing

Not
applic
able

Not
applic
spacing able
eligible

Family

methods

to

planning

couples
Counseling and sending Not
eligible couples who applic
have 2 or more living able
children
for
Family
planning sterilizations
at PHC
Not
Conducting
applic
immunization clinics for able
pregnant women and

Child
immunizati
on

NIL

Ration Card

health

day

of

PPU

/ UFWC

On
visiting
day

MPHA(F)/ MO MO of PPU/
of

PPU/ UFWC

Fixed
MPHA(F)/ MO MO of PPU/
days at
PHC
of
PPU
/ UFWC
/UFWC

Mother and
Child
Protection
(MCP) Card

Immuniz
MPHA(M)/
ation
days MPHA(F)
Wednes
days
and
Saturda
ys

Health Card

Once a
month
as per
Program
me day

years children
Health checkups for Not
students under school applic
health programme
able

MPHA(F)/ MO MO of PPU/

/UFWC

children 5, 10 and 16

School

Same

/UFWC

Family

planning

services

NIL

services

MO of PPU/
UFWC

MPHA(M)/
MO of PPU/
MPHA(F)/ MO
of
PPU
/ UFWC
/UFWC

Others

Health
checkup
for Not
boarders
in
Social applic
Welfare Hostels
able

Health Card

Treatment for minor

ailments

Not
applic
able

NIL

Not
applic
able

NIL

Providing health
education

Once a MPHA(M)/
month
MPHA(F)/
as per
Program
me day
On
visiting
day

MO of PPU /
/UFWC

On
visiting
day

MPHA(M)

MO of PPU/
UFWC

MO of PPU/
UFWC
MO of PPU/
UFWC

VI. Facilities available to citizens for obtaining information under Right to

Information Act (RTI) :
The Commissionerate of Health & Family Welfare has a website which has all the details
of its major activities. The citizens can seek public information available at Head Office
under RTI act 2005 from the following officers, who are directly responsible for providing
information as per the usual terms under the act.
S.No
1.
2.
3.
4.

Items
Public Information
Officer under RTI Act
2005
Assistant Public
Information Officer
Appellate Authority
(AA)
Website

Name
K. Appa Rao
P.Ruth Mary
Y.V.Anuradha

email
apparao.hmfw@
gmail.com
ddmemchfw@
gmail.com
cfwhyd@yahoo.co
m

Phone
9849904433
9849902231
040-24650365

cfw.ap.nic.in

VII. Facilities available to citizens for obtaining information under PCPNDT (Pre
Conception and Pre Natal Diagnostic Techniques) Act 1994 Act and Rules1996:
The Commissionerate of Health & Family Welfare has a website which has all the details
of its major activities. The citizens can seek information available at Head Office under
PCPNDT (Pre Conception and Pre Natal Diagnostic Techniques) Act from the
following officers.
A. Head Office:S.No
Items
State Appropriate
1
Authority

Designation
Addl. Dir (MCH)

email
cfwhyd@yahoo.co
m

Phone
040-24650365

B. District Level :S.No

1

Items
District Level Multi
Member Appropriate
Authority
Sub District Level
Multi Member
Appropriate Authority

Designation

email

District Collector /
DM & HO

Addl.DM&HOs /
DIOs / DLOs / PO
(DTTs)

Phone
List Enclosed

VIII. Stakeholders
S.No

Stakeholder

Relation with the stakeholder

1.

Ministry of Health and Family Welfare, GoI

Receives financial and technical

support

2.

Multilateral agencies such as UNICEF

Provides technical assistance on

child health

3.

Department of Women Development and

Child Development, GoAP

Coordinates on child health and

nutrition related programs and
activities

4.

Tribal Welfare Department, GoAP

Works on tribal health component

5.

Department of School Education

Support in implementation
school health component

of

IX. Responsibility Centres and Subordinate Organizations

A. Commissionerate of Health and Family Welfare

S.N
o

Responsibility
Centre/Subordina
te Organizations

Landline
number

Mobile
Number

Commissioner

04024650365

Additional Director

04024606373

9849902222 cfwhyd@yahoo.co
m

Assistant Director

04024600668

9849902233 cfwhyd@yahoo.co
m

email

Address

peshichfw@gmail.
com

Commissi
onerate of
Family
Welfare,
Sultan
Bazar,
Koti,
Hyderaba
d

List of DM & HO Offices:

Sl.
No.

Name of the
District

Name of the
District Medical &
Health Officer

Phone No.
STD
Code

Office

Residence

Fax No.

Cell No.

SRIKAKULAM

Dr R Geethajali

08942

222186,
225015

223128,
225015

222872,
222510,
229070

9963994336

VIZIANAGARAM

Dr Swarajya
Lakshmi

08922

234553,
272133

228431

272133
225802

9849902278

VISAKHAPATNAM

Dr R Syamala

0891

2551717
2560840

2731717(D)
2564426

9849994157
9849902299

E. GODAVARI

Dr Padmavathi

0884

2361760
2362984

2347192

2361760,
2361200

9849902301

W. GODAVARI

Dr.Shakunthala

08812

230278,
230541

253128

230541(D),
231050
230052

9949623985

KRISHNA

Dr Sunanda, Addl.
DMHO (FAC)

08672

223325

252193
223326

222847
230746(D)

9849902325
9491058201

GUNTUR

Dr.M.GopiNaik

0863

2241518
2231008

2234023

2241519
2235139

9849902337

PRAKASAM

Dr SudhakarBabu

08592

233189

233026

231444

9491044156

NELLORE

Dr Masilamani

0861

2331435

2323438

2344862

9849902361

10

CHITTOOR

Dr N
Dasarathamaiah

08572

234250

234251

242900 (F)
240145 (F)

9849902373

11

KADAPA

Dr Prabhu Das

08562

245259

245174

277518(D)

9849902385

12

ANANTHAPUR

Dr Rama
SubbaRaoAddl.DM
HO (FAC)

08554

277434

277058

9849902397

13

KURNOOL

Dr Y Narsimhulu

08518

255133

255134
275558

255133 (D)
221914 (F)

9849902409

14

M.B.NAGAR

Dr P Chandra
Sekhar

08542

271556
242204

223550 (F)

249692 (D)
271556 (D)

9849902422
9849902431

10

15

MEDAK

Dr. C Ranga Reddy

08455

276447

276462

274824 (D)

9849902468
9849902461

16

NALGONDA

Dr P Amose

08682

226195
229710 (F)

248258
247044

226195

9966921036

17

HYDERABAD

Dr Narendrudu

040

27542731

23221848

27542733

8978834540
9032097790

18

RANGA REDDY

Dr DC
Venkatapathi

040

24413949
24002441

24002633

9849902444

19

NIZAMABAD

Dr Harinath

08462

231851
253585
226310 (F)

234834
238752

232001
223768
(D)

9849902469

20

ADILABAD

Dr ManikyaRao

08732

226461 (F)

226519

226949 (D)

9849902481

21

KARIMNAGAR

Dr K NageswarRao

0878

2243496
243778

2240896
246180

242801
2233642(D)

9849902494

22

WARANGAL

Dr P
SambasivaRao

0870

2577391

2540312

2544248(D)

9849902258

23

KHAMMAM

Dr B
BhanuPrakash

08742

224291
228320

224338

225171
252707 (F)

9849902517

X. GRIEVANCES / COMPLAINTS / REDRESSAL:

Name
and Helpline
Timeframe
contact details of number/Website url to response
Grievance
lodge grievance
Officer
Additional Director 040-24606373
(Family Welfare)

72 Hours

11

for Timeframe
redress

30 days

for

TELEPHONE NUMBERS OF COLLECTORS OF ANDHRA PRADESH

Sl.

District

Name of the Collector

STD
Code

OFF

FAX

Res

08942

222555

222565

222648

No
1

Srikakulam

Sri Saurab Gaur IAS

9849903786 9490612827

222510

cc-9949012883
2

Vizianagaram

Dr. Kantilal Dande, IAS

08922

276720

275802

276177

0891

2563257

2754106

2526999
(T/F)

9490194666
3

Visakhapatna
m

Sri V. Seshadri, IAS

8500540540, 9848169510

East Godavari

2564426

Smt. Neetu Kumari Prasad, IAS

0884

2361200

2353480

2361300

08812

230051

231050

231844

252882,
252668

248155,
2478090

252222

252000(F)

252401,
252656

2234200

2234550

9490466366, 9704030000
5

West
Godavari

Sri Siddarth Jain, IAS9491041488,/ 9912290444

231450
9495041488
6

Krishna

Sri Jyothi Buddha Prakash, IAS

08672

9491301979, 9849053330,
9849903958-cc, 9849903959,
7

Guntur

Sri S.Suresh Kumar, IAS

0863

9849904002, 9000081008
8

Prakasam

Nellore

225907

Sri Vijay Kumar, IAS

8886616001,

08592

231443

231444

231444

0861

2331999

2331626

2325025

9491044709

Sri N. Srikant, IAS.,

9849904051

10

Chittoor

2331235

Sri Solomon Arokia Raj, IAS

08572

241200

9491077001, 9490612176
11

Kadapa

2234824

Sri Kona Shashidhar, IAS

08562

12

244676

240074

227201

226444

226444

244438

244168

9849904109 / 9440399000
12

Anantapur

250285

Sri Lokesh Kumar, IAS

244302

08554

275806

274081

240801

08518

220396

221914

220131

8008889155, 9849908576
13

Kurnool

Sri C.Sudhershan Reddy, IAS

9440290999

14

Mahabubnaga
r

220006

Sri. M. Giraja Shankar, IAS

08542

242210

9849904179, / 9703392222
15

Rangareddy

Sri B. Sreedhar, IAS,

254340

242323,

244136

242626

LOCAL

23235642

23234774

23315154

08455

276555

276556

276712

08462

221966

221602

237001

231026

231002

08732

226203

226202

226402

0878

2262301

2242801

2242828

0870

2511777

2511100

2511888

Dr. Srinivas Srinaresh, IAS,

9701097444
9848125028, 9848156778 (PA)

08742

224641

231600

224912

225181

225771

Sri Mukteswara Rao, IAS

08682

232981

232345

9849904224
9848735555 / 9849904205
16

Medak

Sri A. Dinakar Babu, IAS

9849904282, 9491144111.

17

Nizamabad

Dr. Christina Z. Chongthu, IAS

9491036933

18

Adilabad

Dr.A Babu, IAS

9441412121, 9891053555

19

Karimnagar

Smt. Veerabrahmaiah, IAS

9491016060
9401849500 / 9849904351CC

20

Warangal

Sri G. Kishan, IAS

9000114547
9849908576 / 9490180980

21

22

Khammam

Nalgonda

9985915000

232302

232940

13

23

Hyderabad

Sri Mukesh Kumar Meena, IAS

9618877033 9491044500,
8008105999 9440815888,

14

LOCAL

23202833

23202833
23205612(
F)