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Final Report Internship Report

Final Report Internship

Report
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WARID REPORT
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4.Groups other
business include
vehicle tracking
solutions

Standard
Chartered
Bank
Pakistan Ltd.:
1.Largest foreign
bank operating
in Pakistan.2.A
network of 117
branches in 22
cities.3.One of

the main players

in credit card
market as well.

Bank of
Punjab:
1.Bank of Punjab
has a strong
presence in 143
cities with 271
branches.

Nobel:

1.One of the
leading local
manufacturer of
electronic
devices
televisions home
theatres LCD2.E
xtensive network
of over 1000

dealers3.Compri
ses about 26% of
the market share

ARY Group:

Operators of
a range of
private television
channels related
to
entertainment inf

otainmentreligio
n music fashion
and shopping

ARY Group is
one of
the pioneers in
branded jewellery
outletsAlso
ventured ARY
Cash n Carry

super stores
across Pakistan.

Customer
Services.
Warid Telecoms
vision is "to
become
the leader in
national
communications

arena with
a stronginternati
onal presence.
Warid Telecom's
brand values
include:

Quality

Transparent

Innovative

Customer
Friendly

SimpleWarid
Telecom believes
in working with
strategic
partners
and employees
for
long termrelation

ships. As a
consequence of
the above Warid
Telecom is
looking for
the following to
deliver its vision:

Strategic vendors
and partners to
assist in rolling

out these
services in a
timely
andefficient
manner with a
focus on turnkey
solutions and
premium
propositions;

Strong partners
to assist in
launching these
services and
creating effective
sales &marketing
/ business
development
opportunities for
all

to operationally
and
financiallygain;

Consultants and
experts to
help deliver this
vision;
Well rounded
employees who

wish to become
part of this
adventure

Value Added
Services
Value Added
Services (VAS)
at Warid is
available to our

subscribers in a
bundledpackag
e, including
Multimedia
MessagingServi
ce (MMS),
Mobile Internet
(WAP/GPRS)
and Voice Mail

Service, as an
additionalfacilit
y, available to
our customers
at zerocost. The
other value
added services
are listed below:

Friends &
Family
Services:
You can add
your frequently
dialed or
important
numbers as

your Friends &

Family numbers
and call them at
discounted
rates.

1.
To Add

: Type this
message and
send it to 129:
ADD<space>(
Warid no. with
prefix)

2.
To Delete

: Type this
message and
send it to 129:
DEL<space>(
Warid no. with
prefix in your
list)

3.

To check your
F&F list
: Type this
message and
send it to 129:
List

4.
Charges:

The charges are

Rs 1.27 (with
taxes) for each
messageyou
send to 129 and
charges on F&F
numbers are
dependent

onyour tariff
rate.

Voice Mail
Service (VM
S):
1.Free of
cost facility
that allows the

user to receive
voice
messageseven
when the
mobile is
switched off,
outside
coverage area
or busy2.Memo

ry of up to 20
messages of 30
seconds length
each3.Message
s can be stored
up to 3
days4.Complet
e security of
messages

through
personally
selectedpasswo
rd5.Personalize
d greeting in la
nguage6.Availa
bility of
preferred langu
age option7.SM

S notification
for newly
received voice
messages8.Acc
ess to VMS thr
ough 101

Multimedia
Messaging

Service
(MMS):
1.Graphical
and musical
messaging
facility across
networks,
usingwallpapers
, images, ring

tones stored on
users handset

2.
Presently
Available for all
Nationwide
networks (For
Charges,

SeeGPRSPage 11)

Surf Now
(Mobile
Internet):
1.Facility
allowing the

user
to browse the
internet on
phone or
laptopat any
place, and any
time2.Commonl
y referred to as
General Packet

Radio Service
(GPRS)3.Hands
et and website
dependent,
both need to
be
GPRS/WAPenab
led

GPRS:
The details of
different GPRS
packages being
offered for
postpaidcustom
ers are
mentioned in
following:

GPRS
(Postpaid):
Package A
GPRS 120

1.
Line Rent : Rs.15
1.80 including tax
es (Rs. 120 + Tax
)2 . F r e e U n i t s
:10 Mb3 . R a

t e : R s . 1 0 /
M b
Package B
GPRS 200

1.
Line Rent : Rs. 25
3 including taxes
(Rs. 200 + Tax)2 .
Fr e e U n i t s : 2

0 Mb3 . R a t e
: R s . 8 / M b
Package C
GPRS 240

1.
Line Rent : Rs. 30
3.60 including ta
xes (Rs. 240 + Ta
x)2 . F r e e U n i t
s:30 Mb3 . R

a t e : R s . 6 /
M b
GPRS Infinity
GPRS Infinite
Line Rent: Rs. 63
2.50 including ta
xes (Rs. 500 + Ta
x)Fr e e
Units:Whole

m o n t h Rate: Rs.
0/Mb

GPRS
(Prepaid):

Our prepaid and

postpaid (Other
than Zahi
Silver)

customers
canactivate the
bundled
package free of
charge where
the
usagecharges
are:

Every 64 KB of
data download
are Rs 1.27
(inclusive
of tax)

Every 100 KB of
MMS is charged
Rs 1.27

(inclusive
of tax) (Off-net)

Every 250 KB of
MMS is charged
Rs 1.27

(inclusive
of tax) (On-net)

Missed Call
Alert (MCA)
(for postpaid
customers
only):

1.Facility of
receiving
missed calls
from any
number when
themobile is
switched
off 2.SMS notifi
cation for newl

y missed
calls3.Does not
charge the
usage to either
of the parties

4.
Charges are Rs.
37.95 including

taxes (Rs. 30+

tax) per month

Mobile
Ring Back
Tone
(MRBT)/

Warid Caller
Tunes:
MRBT allows
you to choose a
song for your
callers to hear,
instead of the
traditional tone
before you

answer a
call1.Tone assig
nment can be
done in two
ways:i.IVR
(105)ii.SMS (7
171)

2.

Charges for
SMS are Rs.
12.65 including
taxes (Rs. 10+
tax)for each
message and
Rs. 6.33
including taxes

(Rs. 5 + tax )on

IVR per minute

3.
Rental charges
of Rs. 10 + tax
would be
charged on
monthlybasis in
advance4.Validi

ty of any
specific
tone assigned i
s 1 month
from the dateof
assignment

5.
Method to
activate RBT is

send RBT
(space) ON to
7070

Balance
Transfer
:
A prepaid
customer can

transfer balance
amount ranging
from Rs. 20
toRs. 1000 to
another prepaid
customer. The
customer will
send amessage
with syntax

B<Space><Pr
epaidNumber
><Space><A
mount> to
1414
. There are no
charges
for sending this
message;

however, the
balance to
recipient will be
receivedafter
deduction of 5%
(balance
transfer
amount).For
e.g, on a

transfer of Rs.
100, the
recipient will
receive the
amountsuch
that:<Amount>
- 5% plus tax =
PKR 100- 6.33 =
PKR 93.67

International
Roaming:
With its roaming
partnership in
more then 100
countries, Warid
Telecomensures
that the unique

needs of the
mobile
phone users are
fulfilled as
never before.
You can get this
serviceactivated
by calling on

our customer
care
number and get
information
regarding our
roaming
partners. The
requiredsecurity
deposit/ credit

limit for the

customer is
Rs.20,000.

International
Roaming
Messaging
Service
:

Warid Telecom
is proud to
announce its
unique offer
where a
postpaidsubscri
ber can send
and receive

messages in a
foreign country
at avery
reasonable
security deposit
of Rs. 2000. You
can activate
theservice by
sending

message IRSMS
ON to 129. The
total
charges for this
service are Rs.
126.50 (Rs.
100+ Tax) for
activation along
withmessage of

Rs. 1.27 (Rs. 1

+ Tax) is Rs.
127.77
including
taxes.However,
our voice calls
are not
available in this
service and the

serviceis valid
for 14 days only.

International
Roaming
GPRS
Service
:

Customers are
able to use
GPRS during
roaming now as
our Internationa
l Roaming team
is ensuring that
customers can
use

GPRSService
almost
everywhere we
are providing
our roaming
service.
Thetariff list is
updated
according to our

contract with
the respective
cellular operator
.

64K SIM:
The 64K SIM
gives its users
added flexibility

to store up to
500
numbersand 50
text messages.
This SIM is
available for our
customers for
Rs.300 only.
However, our

postpaid
subscribers can
get their 32 k
SIMreplaced
free of cost by
visiting nearest
business centre.

Anonymous
Chat:
Customers are
able to chat
from their Warid
connections by
keepingtheir
identities
anonymous. You

have to login
through the
Warid menuand
get yourself
registered. The
charges are Rs.
2.54 including
taxes(Rs. 2 +

Tax) per
message.

ZOOM
Service:
Warid telecom
is proud to
announce

SMS/MMS
packages for
itsvalued
customers.
Details of the
offered
tariffsare as
follows:
1.

PrepaidZOO
MService

Zoom Limited
:Some of the
salient features
of the package
are:
o

You shall be
provided 25
MMS/SMS on
daily basis.
o

You can
subscribe to the
service by
simply
sendingan SMS

for Rs. 2.54 (Rs.

2 + Tax).
o

The SMS/MMS
service is
available for
both on-netand
off-net numbers
(service is not
available

for international
SMS).
Activation/ De
-Activation
of service
:
o

Go to Write
Messages
o

For activation,
write
Zoom<space>o
n
o

For deactivation, write

Zoom<space>o
ff
o

Send the
message on
7070
Cost:
Subscription
charges for
Zoom limited =

Rs. 3.80 (Rs. 3

+TAX)

Zoom UnLimited
:Some of the
salient features
of the package
are:
o

Zoom Unlimited
Package offers a
total of
250SMS/MMS
limit for each
day.
o

You can
subscribe to the
service by

simply sending
anSMS for Rs.
2.54 (Rs. 2 +
tax)
o

The SMS/MMS
service is
available for
both on-net
andoff-net

numbers
(service is not
available
for international
SMS).
o

First 250
SMS/MMS for
each day in
Zoom Un-

limitedpackage
will be free of
cost.

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