Score for this quiz: 82 out of 100

Submitted Oct 25, 2013 at 1:55pm

This attempt took 58 minutes.

Question 1
2 / 2 pts

____ is the process of analyzing and identifying the need for and availability of human resources so that
the organization can meet its objectives.

Strategic planning

Human resource planning

Labor market analysis

Environmental scanning

IncorrectQuestion

0 / 2 pts

The demographic composition of the workforce affects HR planning in all the following ways EXCEPT

it affects policies on retaining employees who are past retirement age.

makes it less likely that U.S. firms will need to outsource jobs internationally.

it affects the specific capabilities and skills of the workforce.

it increases the need for work/life balancing as a retention tool.

Question 3
2 / 2 pts

Which of the following statement is TRUE regarding forecasting methods?

Statistical regression analysis is a well-established judgmental method for forecasting.

Subjective judgment has no place in modern HR forecasting which depends entirely on hard, objective
data.

Forecasting is a combination of quantitative methods and subjective judgment.

Complex computer simulations are able to project HR supply and demand accurately over the long-range,
but short-run projections are more error-prone.

Question 4
2 / 2 pts

HR forecasting periods of one to three years are considered to be __________ range.

long

short

intermediate

interim

Question 5
2 / 2 pts

HR planners can gain all the following data from governmental sources, such as state or regional
economic development offices EXCEPT

estimates of dysfunctional turnover.

industry trends.

labor force populations.

net migration into a region.

Question 6
2 / 2 pts

The internal supply of an organization is affected by all the following EXCEPT

lateral transfers.

graduation rates from local colleges.

training and development programs.

promotions.

Question 7
2 / 2 pts

From the employees point of view, the traditional psychological contract has changed mainly because of

organizational downsizing and the layoff of long-term loyal employees.

declining real pay which has not kept up with the cost of living.

the transition of the U.S. economy from a manufacturing to an information-based economy.

employers favoring younger, less-expensive Generation X and Y employees over the more highly-paid
Baby Boomers and Matures.
IncorrectQuestion

0 / 2 pts

Three major factors determine individual employee performance in the organization. All of the following
would be included under the factor of support EXCEPT

organizational training programs.

up-to-date equipment and technology.

confidence and sense of self-efficacy among employees.

availability of mentors.

Question 9
2 / 2 pts

Mark was terminated because his poor client relations skills resulted in a major client leaving the firm for a
competitor. This is an example of

uncontrollable turnover.

involuntary turnover.

dysfunctional turnover.

a voluntary separation.

Question 10
2 / 2 pts

Alice, a chronically tardy server at a moderately-priced family restaurant, who consistently gets the lowest
tips from customers, has announced that she is quitting to take another job at a newly-opened casino.
This could be categorized as ____ turnover.

predictable

controllable

functional

involuntary

IncorrectQuestion

11

0 / 2 pts

All of the issues below are drivers of retention to which organizations can affect EXCEPT

work/life balance.

employee personality.

compensation and benefits..

employee/supervisor relationships.

Question 12
2 / 2 pts

In a/an ____ interview, individuals are asked to identify their reasons for leaving the organization.

exit

final appraisal

departure

feedback

Question 13
2 / 2 pts

The ____ pool consists of all persons who are actually evaluated for selection.

labor

talent

selection

applicant

Question 14
2 / 2 pts

A nursing home is opening in a mid-sized Northwestern city. It would be most logical for the organization
to recruit for patient aides in the ____ labor market. The job pays just above minimum wage.

Northwestern states

three-county

statewide

city

Question 15
2 / 2 pts

Recommendations for successful recruiting include all the following processes EXCEPT

keeping the recruiting function in-house to better mesh recruiting with organizational strategy.

using professional and social networking on the Internet as recruiting tools.

measuring the effectiveness of its recruiting efforts.

using different recruiting media for different external labor markets.

Question 16
2 / 2 pts

A major economic factor in favor of an organizations deciding NOT to outsource U.S. jobs overseas is the

rapidly rising labor costs overseas.

restrictive U.S. requirements for work permits.

high levels of American productivity.

large tax penalties U.S. firms must pay if they outsource jobs.

Question 17
2 / 2 pts

Angela is a self-employed graphic artist. Typically she is hired by companies for special projects that may
last anywhere from a week to six months. Angela is a/an

independent contractor.

undocumented worker.

self-leasing professional.

temporary employee.

Question 18
2 / 2 pts

Mimosa Clockworks has found that it has disparate impact in the proportion of Hispanic employees
compared to the proportion of Hispanics in its labor market. The director of recruiting for Mimosa
Clockworks should

continue its current recruiting practices because only organizations with Affirmative Action Plans are
required to meet EEO guidelines.

freeze hiring until qualified Hispanics apply for positions.

lower the job specifications for Hispanic applicants.

begin advertising job openings on the local Spanish language radio station.

Question 19
2 / 2 pts

If an employer lists the designation EEO/M-F/AA/ADA in its employment advertisements it indicates

the employer has a policy of complying with equal employment regulations.

the company has been found liable in a discrimination lawsuit.

the employer has found disparate impact in its workforce and is seeking to remedy it by encouraging
diversity in job applicants.

the employer must preferentially hire minorities and disabled persons.

Question 20
2 / 2 pts

Which of the following is an ADVANTAGE of external recruiting?

The process motivates high performance from employees because they know they are competing with
outside candidates as well as inside candidates for promotion.

The selection process is more rigorous than with internal hiring.

The new hire is not politically networked into the organization.

Current employees welcome the opportunity to learn new ideas from outsiders.

Question 21
2 / 2 pts

Exclusive use of the Internet for recruiting may reduce the diversity of an employers applicant population
because

there is a gender gap in computer skills.

economically-disadvantaged individuals have limited Internet access.

few minority occupational groups have websites.

some religious denominations forbid the use of advanced technology.

Question 22
2 / 2 pts

Skip to question text.

Sarah is the Executive Vice President of HR for a large research hospital. The hospital must replace its
CEO who was killed in a plane crash, along with his designated successor. Sarah will likely turn to
__________________ to help her recruit applicants for this position.

headhunters

public employment agencies

employee leasing companies

outplacement firms

Question 23

2 / 2 pts

All of the following are drawbacks of promoting from within EXCEPT

when an internal candidate in promoted, it causes a cascade of vacancies within the firm..

internal recruiting costs tend to be higher than external recruiting costs because of the extensive
databases and employee skills inventories required..

if the current workforce lacks diversity, EEO problems may be perpetuated.

an employees good performance on one job may not be a good predictor of his/her performance on
another job.

Question 24
2 / 2 pts

Which of the following statements about recruiting friends and family of current employees is TRUE?

If the current workforce is not diverse, EEO problems may result.

Family connections moderate the normal political maneuvering that occurs in firms.

Anti-nepotism laws make current-employee referrals problematic.

Friends and family of current workers tend to be less qualified than external hires, especially if bonuses
are offered to the referring employees.

Question 25
2 / 2 pts

Skip to question text.

A vendor of selection tests has called on the recruiting manager for Maxster Merchandisers, Inc. The
vendor is promoting an honesty test which scores he says are strongly negatively correlated with theft.
Maxster has had a long-standing problem of employee theft from warehouses. The recruiting manager
asks to see some statistics. The vendor says that a high score on the test has a correlation coefficient of
____ with shoplifting behavior.

-.2

.6

.1

-.8

Question 26
2 / 2 pts

In a selection test, validity refers to the

applicant achieving approximately the same score in a test-retest situation.

correlation between a predictor and job performance.

consistency with which the predictor actually tests the desired construct.

strength of the correlation between a test score and a predictor.

IncorrectQuestion

27

0 / 2 pts

____ is the extent to which a predictor repeatedly produces the same results, over time.

Predictability

Reliability

Consistency

Test validity

Question 28
2 / 2 pts

The purpose of a/an ____ is to give applicants an accurate idea of the positive and negative aspects of
the job so that they can more accurately evaluate the employment situation.

realistic job preview

truth-in-hiring approach

job orientation

pre-employment job disclosure

Question 29
2 / 2 pts

____ means that the employer or applicant has the right to terminate an employee at any time with or
without notice or cause (except where prevented by law).

Right-of-dismissal

Employment-at-will

Contingency employment

Free agency

Question 30
2 / 2 pts

Every application form should have all of the following disclosures or disclaimers EXCEPT

the requirement for drug testing and other testing.

the organizations policy that employees who join a union will be terminated.

that falsification of the information on the form can be grounds for serious reprimand or termination.

how long the application will remain active.

Question 31
2 / 2 pts

The Immigration Reform and Control Act of 1986, requires employers to

contact the Department of Homeland Security within 24 hours if an illegal alien applies for a job with a
government contractor, in the transportation sector or in sensitive industries.

determine whether the job applicant is a U.S. citizen, registered alien, or illegal alien, within 72 hours of
hiring.

cooperate with annual audits of HR records by ICE agents.

send copies of all documents submitted by employees to the Immigration and Naturalization Service
within 48 hours of hiring.

Question 32
2 / 2 pts

A/an ____ is a selection and development device composed of a series of evaluative exercises and tests
in which candidates are evaluated by a panel of trained raters.

work simulation

assessment center

career potential evaluation

multi-faceted selection process

IncorrectQuestion

33

0 / 2 pts

In a structured interview,

each candidate appears before a panel of interviewers.

questions are designed to address all of the Big Five personality traits.

all candidates meet with the same interviewer.

a set of standardized questions are asked of all job applicants.

Question 34
2 / 2 pts

Skip to question text.

In her interview for a position as a bartender at an upscale hotel bar, Megan was asked What would you
do if one of the customers started slurring her words and began making off-color jokes that other
customers in the bar could hear? Megan experienced a____ interview.

behavioral

nondirective

stress

situational

Question 35
2 / 2 pts

Skip to question text.

When interviewing an applicant for a position as financial director of the citys symphony orchestra, the
recruiter is strongly impressed by the fact that the applicant was a professional musician with a prestigious
European orchestra for 10 years. The recruiter is suffering from the

favorable emphasis.

cultural noise.

the dominant trait error.

halo effect.

Question 36
2 / 2 pts

Skip to question text.

A school district hired a school bus driver without doing a multi-state criminal background check. It
checked only in the state in which the school is located. Subsequently, the school bus driver was
convicted of kidnapping one of the children who rode his bus. The prosecution in the case revealed that
the driver had been convicted ten years earlier of possession of child pornography in another state. The
school district is guilty of

employment misfeasance.

incompetent selection.

dereliction of duty.

negligent hiring.

Question 37
2 / 2 pts

What can employers do in order to comply with the EEOC requirements of reporting the race and sex of
applicants?

Ask the applicant to provide EEOC reporting data on a form separate from the application blank.

Gather the information on the application blank during the pre-screening process.

Collect the data after the hiring decision has been made.

Make a visual assessment during the initial selection process and record the race and sex of applicants
on the application form.

Question 38
2 / 2 pts

Development is distinguished from training, in that

development is broader in scope, focusing on individuals gaining new capabilities useful for both present
and future jobs.

development provides people with specific, identifiable knowledge and skills for use on their present jobs.

EEO laws and regulations apply primarily to training not development.

training is usually provided internally whereas development takes place in external learning environments.

IncorrectQuestion

39

0 / 2 pts

Training must comply with employment laws and regulations. A primary discrimination concern centers on

the amount of expenditures on training of minority and disabled employees versus training of majority and
able-bodied employees.

criteria used to select individuals for inclusion in training programs.

methods by which mentors are selected and allocated.

whether the trainers are representative, as a group, of the diversity of the workforce.

Question 40
2 / 2 pts

The planned introduction of new employees to their jobs, coworkers, and the organization is a definition of

orientation.

organizational entry.

socialization.

indoctrination.

IncorrectQuestion

41

0 / 2 pts

In the ____ phase of the training process, organizational and employee performance issues are
considered to determine if training can help.

implementation

design

needs assessment

evaluation

IncorrectQuestion

42

0 / 2 pts

The most elementary way in which people learn is ____, or copying someone else's behavior.

behavior modification

cognitive practice

behavior modeling

positive reinforcement

Question 43
2 / 2 pts

The primary considerations when designing training include all of the following EXCEPT

cost efficacy.

learning styles.

transfer of training.

learner readiness.

Question 44
2 / 2 pts

Soltura Products, Inc., has a training program for customer service representatives that tests trainees on
their knowledge of company products. Every time the trainee answers a question, he/she learns whether
the answer is right or wrong. This is called

immediate confirmation.

using error-based examples.

active practice.

behavior modeling.

Question 45
2 / 2 pts

One way to aid transfer of training to job situations is to ensure that

the specific details of the training tasks are addressed early in the process.

trainers have high levels of self-efficacy.

immediate confirmation is provided.

the training mirrors the job context as much as possible.

Question 46
2 / 2 pts

The most common method for delivering training in the workplace is

web-based training.

outside training.

on-the-job training.

cross-training.

Question 47
2 / 2 pts

The two major advantages for the employer of cross-training employees is employee development and

better union relations.

the increase in employee motivation.

flexibility in worker assignments.

increased employee productivity without pay raises or bonuses.

IncorrectQuestion

48

0 / 2 pts

An artificial surgical environment in which a surgeon could practice a new type of operation without
harming a human being or sacrificing a laboratory animal would be called

self-guided training.

simulation.

cross-training.

blended learning.

Question 49
2 / 2 pts

The difficulty with evaluating results by measuring the effect of training on the achievement of
organizational objectives is

that organizational results are not clearly quantifiable.

the criteria are hard to obtain.

the difficulty of interpreting subjective performance measures.

pinpointing whether it actually was training that caused the changes.

Question 50
2 / 2 pts

Direct cost of training include all of the following EXCEPT

design costs.

opportunity costs.

trainer salaries and fees.

training facilities costs.