Bus 10 Lecture Notes - 8B HRM

7-1

Introduction to Business
Human Resource Management

Human Resource Management

7-2

all actions that an

organization takes to
attract, develop, and
retain quality
employees.

Video: HR Specialist (4
mins)
https://www.youtube.com/wa
tch?v=N22q38992Ec

Job Analysis
Job Description

Job Title
Date
Department
Objectives
Major duties &
responsibilities
Positions supervised
Working Conditions
Accountability

7-3

Job Specification

Job Title
Date
Education
Training
Experience
Physical Condition
Specific Skills and
Knowledge
Personal
Characteristics

Bus 10 Lecture Notes - 8B HRM

Recruiting Sources
External:
Classified Ads
Local Job Fairs
Corporate Web Site
3rd Party Web Sites
In-Store Posters
Business Cards
College-Campus
Recruiting
Internships

7-4

Internal:
Bulletin Board
Online
Newsletter
Direct Recommendation

Which of these is the most common source for new college grads?

Selection Process

7-5

Selection involves gathering information on candidates, evaluating

their qualifications, and choosing the right one

Application /
Resume

Testing
Decision

Exam/Checks

Interview

7-6

Resume Tips
Consider yourself a business:
Specify your expertise & identify
what
you have to offer
Include an objective if you are very clear on
what position you want, or if you are changing
careers.

To build your resume:

Get involved in campus clubs
Volunteer or work freelance
Get involved in professional associations.
Describe your past experience in business
terms.
Experience from another country is great!

Bus 10 Lecture Notes - 8B HRM

Interviewing Mistakes
5%

7-7

Little/No Knowledge
of Company

3%

18%
Unprepared to
Discuss Career Plans
Limited Enthusiasm

No Eye Contact
49%
25%

Unprepared to
Discuss
Skills/Experience

Source: USA Today Snapshots

Preparing for Interviews

7-8

Research Firms
On the web
Financial statements

Prepare for tough interview questions

On Monster.com:
http://career-advice.monster.com/jobinterview/interview-questions/100-potentialinterview-questions/article.aspx

Practice with a friend

Practice interviews

7-9

Which can be asked in an interview?

1. Its OK to ask any applicant whether
he or she has an automobile.
2. It appropriate to ask applicants to
attach photographs to their resumes.
3. During interviews, its appropriate to
ask an older applicant his/her age.
4. Its appropriate to ask an applicant if
he/she has an arrest record.
5. Its appropriate to ask women
questions about childcare
arrangements.

Bus 10 Lecture Notes - 8B HRM

Benefits of Workforce Diversity

7-11

Faster and more efficient recruiting.

Increased innovation and creativity.
Better problem solving with diverse perspectives.
Better serve the needs of an increasingly diverse
customer base.
Increased ability to serve foreign markets.

How to do a
Performance Appraisal

Benefits Of Appraisal

7-12

7-13

Opportunity to discuss performance

and set goals
Identify/discuss appropriate training
Documentation for salary, promotion,
demotion, or dismissal
Control mechanism for managers

Bus 10 Lecture Notes - 8B HRM

7-14

360o Performance Appraisal

Director of
Operations

Production
Control
Manager

Purchasing
Manager

Quality Control
Manager

Production
Manager

Inspector

Quality Control
Specialist

Quality Control
Specialist

Retaining Employees

7-15

Turnover has negative impact

Need to create a positive work
environment
Need to recognize contributions and
Involve others in decision-making
Compensation and Benefits are also key to
retention.

Alternative Work
Arrangements

7-16

o Flextime
o Compressed Workweeks
o Part-Time Work
o Job Sharing
o Telecommuting

Bus 10 Lecture Notes - 8B HRM

7-17

Compensation Decisions
Compensation Structure set by HR
HR reviews a geographically-based
wage survey
Then sets salary ranges for each job
based on the firms desire to pay at,
above or below market rates.

Your level of pay is dependent on:

The salary range for the job.

Your initial salary negotiation .
Your level of experience.
Your performance in the job.

Salary Websites

7-18

Salary.comwww.salary.com
SalaryExpert.comwww.salaryexpert.com