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Dahn
127 Beech Ridge Dr. Phone: (614) 260-1633
Powell, Ohio 43065 Rd8267@hotmail.com
• Currently hold CompTIA A+, Network +, MCP certifications and will be working on my Security + certification along with
over fifteen years working helpdesk and desktop support
• Comprehensive experience in a wide range of Technologies, Protocols, Hardware / Software and Networking
• Thorough knowledge of Networking and Wireless Infrastructure, System Access and effective problem resolution processes.
• Personal strengths include being a highly motivated, organized, and energetic team player committed to insuring
user satisfaction and uninterrupted availability of systems
• Excellent communication skills, customer interaction skills, diagnostic skills and mechanical ability
• Military Experience: U.S. Coast Guard Veteran
Skills:
Operating Systems:
Windows 95 / 98 Windows XP Windows NT
Windows 2000 Windows Vista Windows Server 2000 / 2003
Software / Applications / Tools / Networks / Protocols:
Microsoft Office Suite (MS Word, Excel, PowerPoint, Outlook, Access)
Adobe Products QuickBooks Lotus Sametime Peregrine
Remedy Service Desk Eagle ticketing system Peachtree
Norton Ghost Imaging Norton Utilities MS Exchange MS Front Page 98/2002
MS Active Directory (AD) Routers Switches Windows Remote Desktop
Support Skills:
Telephone Support for local and remote users Network Connectivity issues
Computer Configuration User Application Training
PC / Laptop redeployment Network and Standalone Printer Configuration
Inventory control Windows XP Remote Assistance
Server Tape Backup Break / fix
Rack and Stack Training
Desktop Computers:
Dell Compaq e-Machine Custom Build
Laptop Computers:
Dell Gateway HP IBM
Printers:
Dell Lexmark HP Xerox
Peripherals:
Networking and wireless components Hard Drives Video Cards
CRT and LCD monitors DVD Drives CD Rom Memory
Modems Network Interface Cards Hubs and Switches Scanners
Printers
Continuing Education:
Certifications:
Career Experience:
JPM Chase, Columbus, Ohio 2009 - 2009
Desktop Support Specialist – Tier II, Consultant
• Provided Tier II desktop support for Chase/Washington Mutual conversion
• Provided phone support for the end user while restaging and configuring from the old Washington Mutual
banking computer systems over to the Chase banking computer systems
U.S. Army Columbus Recruiting BN, DSCC, Columbus, Ohio 2007 - 2009
Information Management Specialist, Consultant
• While working as a team member, we provided both remote and on-site Windows XP support for the Army recruiters.
• Responsible for maintaining user accounts in Active Directory, Cisco ACS and IMS systems
• It was my responsibility to maintain the tape backup library for the server
• Appointed as the Information Assurance Security Officer, (IASO), to perform information systems security
functions for each computer or contiguous group of computers in the area