FORMAT OF THE TRAINING REPORT: 1) Cover page (as per sample format)

Name of the Organization

Course
Name of the student
Extended Learning Centers Name.
Name of the University
Name of the Guide
Month &Year of Submission
2) Certificates (as per sample format)
Declaration of the student
Certificate from the Faculty Guide countersigned by the Head of the Extended Learning
Center.
From the competent authority of Organization where Management Training has been
conducted.
3) Acknowledgments
4) Contents of the Report. (as per sample format)
5) List of Tables. (as per sample format)
6) List of Graphs/Charts. (as per sample format)
7) Annexure.
8) Bibliography.

Guidelines for preparing the Training Reports.

1) All pages of the Training Report should be numbered. Times New Roman font should be
used and font size should be 12. Training Report should be in black and white format.
Training Report should be 50 to 70 pages.
2) The students are required to adhere to the following instructions:
.
.A) Training report should be typed on both sides of the A-4 size paper. The left margin should
not be less than 1.5 inches, right side, top & bottom margins should be 1 inch. The text of the
report should be 1.5 line spaced; quotation-;&foot notes should be single line spaced.
B) Chapter heading & Section heading should be capitalized and centered. Subdivision
headings should be typed from the left hand margin in lower case & underlined.
C) Tables, graphs & diagrams should have respective number, name, heading & source.
D) Footnotes should be numbered consecutively within each chapter or throughout the entire
report. Citations should contain full information for identification, viz., author's name, the title of
the publication, publisher's year & page number. For example, Peter F Drucker, The practice of
Management, London, Pan Books Ltd, 1995, p.150. If consecutive reference is also from the
same book, then simply use the Latin abbreviation 'ibid' & write the page number. Bibliography
is a list of alphabetical order reference relating to a topic, located at the end of reports. For
example: British; W.etal,Cross-Culture Research Methods,
New York; John Wiley & sons, 1973.
.

TRAINING REPORT
ON

CUSTOMER RELATIONSHIP MANAGEMENT IN

PRIVATE SECTOR BANKS

Submitted to

UNIVERSITY,.
in partial fulfillment of the requirements
for the award of the degree of
MASTER OF BUSINESS ADMINISTRATION
JULY 2015

Submitted by:
Name:
Regn. No.:
Roll No.:

NAME OF THE COLLEGE:

COLLEGE CODE:
ADDRESS OF COLLEGE:

CERTIFICATE
This is to certify that <Student Name>, a student of the University,
has prepared his/her Training/Project Report entitled Customer Relationship Management in
Private Banks at <Training Organisation Name> under my guidance. He/She has fulfilled all
requirements leading to award of the degree of MBA. This report is the record of bonafide
training undertaken by him/her and no part of it has been submitted to any other University or
Educational Institution for award of any other degree/diploma/fellowship or similar titles or
prizes.
I wish her all success in life.

<Signature of Faculty Guide>

<Name of Faculty Guide>
<Designation> or <Qualifications>

STUDENT DECLARATION
I hereby declare that the Training Report conducted at
COMPANY NAME, LOCATION
Under the guidance of
<Faculty Guide>
Submitted in Partial fulfillment of the requirements for the
Degree of
MASTER OF BUSINESS ADMINISTRATION
TO
.. UNIVERSITY,
Is my original work and the same has not been submitted for the
award of any other Degree/diploma /fellowship
or other similar titles or prizes.
<Students Signature>
Place:
Date:

<Students Name>
Regn. No.:
Roll No.:

CERTIFICATE
This is to certify that Mr./Ms. _________________________________ who is pursuing MBA
course of . University, .., at <Name of the College> has
undergone management training at our organization from ____________________ to
________________ .
His/Her performance during the training period was found to be __________________.
We wish him/her success for his/her future endeavours.
Authorized Signatory
Name
Designation

Note: This certificate of the Organization has to be necessarily taken on the letter head of the
respective Organization and the same will be treated as original Training Completion Certificate.

ACKNOWLEDGEMENTS
Note to Students:
Acknowledgements to be mentioned to the Head of the Institute, Faculty guide, Institute Training
Officer in charge. Manager in charge, other staff members, colleagues and friends for their
encouragement, support, guidance and assistance for undergoing successful management training
and preparing the Training Report.

CONTENTS :
CHAPTER 1: INTRODUCTION
1.1 General Introduction about the sector.
1.2 Industry Profile.
a. Origin and development of the industry.
b. Growth and present status of the industry.
c. Future of the industry.
CHAPTER 2: PROFILE OF THE ORGANIZATION
2.1 Origin of the Organization.
2.2 Growth and development of the Organization.
2.3 Present status of the Organization.
2.4 Functional Departments of the Organization.
2.5 Organization structure-and Organization chart.
2.6 Product and Service profile of the Organization Competitors.
2.7 Market profile of the Organization.
CHAPTER 3: DISCUSSIONS ON TRAINING.
3.1 Student's work profile (Role and responsibilities), tools and techniques used.
3.2 Key learnings
CHAPTER 4: STUDY OF SELECTED RESEARCH PROBLEM
4.1 Statement of research problem.
4.2 Statement of research objectives.
4.3 Research design and methodology.
CHAPTER 5: ANALYSIS
5.1 Analysis of data.
5.2 Summary of Findings.
CHAPTER 6: SUMMARY AND CONCLUSIONS
6.1 Summary of Learning Experience.
6.2 Conclusions and Recommendations.
BIBLIOGRAPHY
APPENDICES
Annexure like copy of questionnaires, interview schedule, leaf lets, brochures, Photographs to be
enclosed.

SAMPLE FORMAT
LIST OF GRAPHS & CHARTS
Sl.No

Graph No

Graph Title

Page No

SAMPLE FORMAT
LIST OF TABLES
Sl.No

Table No

Table Title

Page No