Professional Documents
Culture Documents
sector: Potential,
opportunities and
enabling framework
for sustainable
growth
December 2013
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2013 KPMG, an Indian Registered Partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (KPMG International), a Swiss entity. All rights reserved.
Message
The Indian tourism and hospitality industry has emerged as one of the key drivers
of growth among the services sector in India. Tourism in India is a potential game
changer. It is a sun rise industry, an employment generator, a significant source of
foreign exchange for the country and an economic activity that helps local and host
communities.
India is a tourism product which is unparalleled in its beauty, uniqueness, rich
culture and history has been aggressively pursuing the promotion of tourism both
internationally as well as in the domestic market.
Indian tourism industry is thriving due to an increase in foreign tourist arrivals and
greater number of Indians travelling to domestic destinations than before. In the past
few years the real growth has come from within the domestic sector as around 30
million Indians travel within the country in a year.
Indias demographic dividend of a younger population compared to developed countries
is leading to greater expenditure on leisure services. Travel and tourism sectors
contribution to capital investment is projected to grow at 6.5 per cent per annum during
2013-2023, above the global average of five per cent.
Arjun Sharma
Chairman, CII Tourism Fest 2013
Co-Chairman, CII National
Committee on Tourism and
Managing Director, Le Passage
to India
The Ministry of Tourism promotes the countrys various tourism products through its
tactile campaigns under the Incredible India brand- both for international as well as
domestic markets. The budget allocated for the Domestic Promotion & Publicity and
Overseas Promotion & Publicity including Marketing Development stood at INR 1.1
billion (USD 17.73 million) and INR 3.5 billion (USD 56.41 million) for the financial year
2013-14.
The ministry has set up a Hospitality Development and Promotion Board, which will
monitor and facilitate hotel project approvals. The allocation for Ministry of Tourism in
the Union Budget 2013-14 has been increased by INR 876.6 million (USD 14.13 million)
to INR 12,976.6 million (USD 209.30 million).
There is a need to take steps to improve the present scenario of tourism that includes
extending facility of visa-on-arrival to tourists from more countries, simple tax rules and
ensuring safety of tourists. There is a need for better marketing and brand strategies to
promote the sector. The cost of obtaining an Indian visa is prohibitive and we need to
take a relook at it. Creation of an enabling environment for the sectors growth would
lead to rise in foreign tourists inflows and foreign exchange earnings, thus, contributing
to economic growth. This would also lead to creation of additional jobs in the sector,
which would create opportunities for all sections of the society and in turn lead to
attaining an all-inclusive development.
Set against this backdrop, CII is organising a mega event CII Tourism Fest from 5 to
7 December 2013 in Chandigarh to bring all critical stakeholders like policy makers,
officials of Ministry of Tourism, State Governments, International Tourism Boards,
hoteliers, hospitals, tour operators and travel agents on one platform.
I hope that the deliberations not only reflect true voice of the industry, but also bring
all stakeholders together to think alike to kick off a new campaign to create & establish
roadmap for inclusive and seamless tourism.
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Foreword
The travel and tourism industry has emerged as one of the
largest and fastest growing economic sectors globally. Its
contribution to the global Gross Domestic Product (GDP)
and employment has increased significantly. Increasingly,
travel and tourism is emerging as an important category of
services exports worldwide.
Jaideep Ghosh
Partner
Management Consulting
KPMG India
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Table of
contents
Executive summary
01
Introduction 03
1.1
04
1.2
05
1.2.1
05
1.2.2
06
1.2.3
07
1.2.4
07
1.2.5
08
09
10
15
15
16
18
21
Seamless travel
23
24
24
25
27
28
30
31
4.4 Infrastructure
32
Recommendations 34
About KPMG in India
35
About CII
36
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01
Executive
summary
Source:
India Tourism Statistics 2008, Ministry of Tourism and http://tourism.gov.in/writereaddata/
CMSPagePicture/file/marketresearch/New/2012%20Data.pdf
WTTC travel and tourism economic impact 2013- India, Data taken at Nominal Prices
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02
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03
Introduction
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04
05
Source: India Tourism Statistics 2008, 2009, 2010, 2011, Ministry of Tourism
http://tourism.gov.in/writereaddata/CMSPagePicture/file/marketresearch/New/2012%20Data.pdf
Note: Domestic and foreign tourist visits to various states and union territories in India
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Figure 1.3: Travel and tourism direct contribution to GDP, INR Billion
Source: WTTC travel and tourism Economic Impact 2013- India, Data taken at Nominal Prices
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06
07
Source: WTTC travel and tourism Economic Impact 2013- India, Data taken at Nominal Prices
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08
Domestic tourism
Healthy economic growth and rising income
levels
Inbound tourism
New product offerings
Outbound tourism
Rising disposable income with the Indian
consumer
8. http://articles.economictimes.indiatimes.com/2011-02-06/
news/28424975_1_middle-class-households-applied-economicresearch
9. http://www.ncaer.org/popuppages/EventDetails/IPF_2012/
ShekharAiyarandAshokaMody.pdf
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09
Performance of
tourism sector in
various states of
India
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10
Rank in
2012
Number
of tourist
visits
(mn) in
2012
CAGR
(20082012)
Rank
improvement
(2008-2012)
Tourism
spend
(INR
mn)
2011-12
% of Overall
likely state
expenditure
2011-12
Andhra Pradesh
207
12%
106
0.02%
Tamil Nadu
188
17%
307
0.13%
Uttar Pradesh
170
8%
(1)
261
0.06%
Karnataka
95
64%
2400
0.63%
Maharashtra
71
33%
4855
1.16%
Madhya Pradesh
53
24%
727
0.32%
Rajasthan
30
0.2%
(3)
281
0.10%
Uttarakhand
27
7%
(1)
1111
1.42%
Gujarat
25
12%
2691
0.71%
West Bengal
10
24
4%
(2)
430
0.19%
Bihar
11
23
17%
304
0.14%
Delhi
12
21
47%
155
0.10%
Jharkhand
13
20
36%
250
0.20%
Punjab
14
19
147%
224
0.19%
Himachal Pradesh
15
16
13%
(3)
174
0.52%
Chhattisgarh
16
15
141%
479
0.29%
17
13
13%
1392
2.11%
Kerala
11
7%
(5)
1530
1.27%
All India
1057
16%
23991
0.49%
State
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11
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Source:
http://www.gujarattourism.com/downloads/
tourism_sector_profile_new.pdf
http://www.india.diplo.de/contentblob/3839178/
Daten/3075252/Economics_India_Figures_
Gujarat_VDMA_Report_DD.pdf
http://tourism.gov.in/writereaddata/
CMSPagePicture/file/marketresearch/
Tentavely%20Identified%20circuit%20for%20
various%20states/new/Gujarat.pdf
http://www.vibrantgujarat.com/images/pdf/
Service-Sector-Profile.pdf
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12
13
Source:
http://tourism.gov.in/writereaddata/
CMSPagePicture/file/marketresearch/
Tentavely%20Identified%20circuit%20for%20
various%20states/new/Kerala.pdf
http://www.keralatourism.org/international-fair/
http://www.business-standard.com/article/
economy-policy/kerala-tourism-plans-tostrengthen-digital-campaign-113081300889_1.
html
http://www.traveltechie.com/news/Keralatourism-plans-to-woo-tourists-from-USA-Japanmarkets/7175
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14
7.7%
170
2008
6.9%
21
10 16
8 13
21 27
2012
3.8%
0.2%
30 30
Rajasthan
6 7
Haryana
Uttarakhand
12.9%
UP
19
13.4%
J&K
0.5
46.9%
HP
146.9%
Delhi
126
Punjab
15
The total market share of the Northern states in overall India tourist visits declined
from 36 per cent in 20083 to 29 per cent in 20124.
Figure 2.2: Market shares of northern states in overall tourist visits in India
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Source: http://tourism.gov.in/writereaddata/CMSPagePicture/file/marketresearch/New/2012%20Data.pdf
Note: Northern states include Punjab, Delhi, HP, J&K, UP, Uttarakhand, Haryana and Rajasthan
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16
17
Table 2.2: Proportion of total tourist visits in northern states of India by purpose of visit
Haryana
(2012)
Himachal
Pradesh
(2012)
Delhi
(2010)
Punjab (2010)
Business
31%
12%
38%
16%
13%
48%
18%
47%
Social activity
20%
7%
20%
10%
Pilgrimage
13%
13%
6%
5%
Education
3%
3%
6%
7%
Medical
1%
1%
3%
3%
Others
23%
15%
8%
11%
Purpose of Visit
Himachal
Pradesh
(2012)
Delhi
(2010)
Punjab (2010)
Domestic
1.3
1.8
1.2
1.1
International
1.5
2.4
1.2
1.4
Total
1.3
1.9
1.2
1.1
Visitor
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Fiscal incentives
Policy support
Himachal
Pradesh7
Punjab8
Haryana 9
Uttarakhand10
Jammu &
Kashmir11
11. http://www.pppinindia.com/policy-initiatives-jammu-kashmir.php
www.jandkplanning.com/images/Economic_Survey/32-tourism.
pdf
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18
19
Table 2.4: Incentives & Policy Support by State Governments in Northern states
State
Fiscal Incentives
Policy Support
Rajasthan15
Uttar
Pradesh16
http://www.rajasthantourism.gov.in/Business/Investment-inHospitality.aspx
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Source:
http://www.hotelierindia.com/article-10093-investing_in_goa/
http://www.business-standard.com/article/pti-stories/brand-consultantfor-goa-tourism-industry-soon-minister-113040800226_1.html
http://articles.timesofindia.indiatimes.com/2013-05-31/goa/39654732_1_
goa-tourism-marketing-strategies-promotion-committee
http://articles.timesofindia.indiatimes.com/2013-09-25/goa/42392405_1_
cctv-cameras-goa-tourism-development-corporation-gtdc
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20
21
Punjab17
Amritsar circuit (Amritsar Ram Tirath - Sarai Amanat Khan -Wagha Border)
Pathankot circuit (Amritsar - Dera Baba Nanak - Qadian-Kalanaur- Gurdaspur)
Jalandhar circuit (Amritsar - Tarn Taran Hari Ke - Pattan - Goindwal Sahib - Sultanpur Lodhi
Kapurthala Kanjli lake)
Jalandhar circuit (Amritsar - Baba Bakala Kartarpur)
Chandigarh circuit (Chandigarh, Ropar (Rup Nagar)- Anandpur Sahib, Bhakra - Nangal, Ropar)
Faridkot circuit (Ludhiana - Moga - Ferozepur - Bhatinda - Malout Muktsar)
Chandigarh circuit (Patiala-Nabha-Malerkotla - Ludhiana - Fatehgarh Sahib Chandigarh Jalandhar Hoshiarpur, either back to Jalandhar or Ropar)
Identified circuits
Sikh Circuit (Akal Takht in Amritsar, SriKeshgarh Sahib in Anandpur and Sri Damdama Sahib at
Talwandi Sabo Bhatinda district)
Eco tourism circuit (Chandigarh - Ropar - Hoshiarpur - Talwara - Ranjit Sagar Dam)
Heritage circuit (Nabha - Patiala -Sangrur - Bathinda - Faridkot - Kapurthala)
Freedom trail (Patiala - Nabha - Malerkotla - Jagraon - Ferozpur - Amritsar - Ajnala)
Delhi18
Himachal
Pradesh19
Dhauladhar circuit (Delhi -Chintpurni - Jwalamukhi -Kangra - Dalhousie - Khajjiar - Chamba Dharamsala - Chamunda - Palampur - Jogindernagar Delhi)
Beas circuit (Delhi - Swarghat - Bilaspur - Mandi - Rewalsar - Kullu - Manali - Rohtang - Naggar Manikaran - Delhi)
Tribal circuit (Delhi - Shimla - Sarahan - Sangla - Kalpa - Nako - Tabo - Dhankar - Pin Vally Kaza - Losar Kunzum - Koksar - Sissu - Tandi - Udaipur - Trilokpur - Rohtang Pass Manali - Delhi)
Sutlej circuit (Delhi - Parwanoo - Kasauli- Barog - Solan - Chail - Hatkoti - Rampur - Sarahan Narkanda - Naldehra - Tattapani - Shimla - Kiarighat - Delhi)
Identified circuits
Shimla Circuit (Kalka - Solan - Shimla- Chail - Kufri - Naldara)
Uttarakhand21
17. http://tourism.gov.in/writereaddata/CMSPagePicture/file/
marketresearch/Tentavely%20Identified%20circuit%20for%20
various%20states/new/Punjab.pdf
18. http://www.destinations-india.com/famous-tourist-circuits.html
http://tourism.gov.in/writereaddata/CMSPagePicture/file/
marketresearch/Tentavely%20Identified%20circuit%20for%20
various%20states/new/Delhi.pdf
19. http://tourism.gov.in/writereaddata/CMSPagePicture/file/
marketresearch/Tentavely%20Identified%20circuit%20for%20
various%20states/new/HimachalPradesh.pdf
20. http://tourism.gov.in/writereaddata/CMSPagePicture/file/
marketresearch/Tentavely%20Identified%20circuit%20for%20
various%20states/new/Jammu.pdf
21. http://tourism.gov.in/writereaddata/CMSPagePicture/file/
marketresearch/Tentavely%20Identified%20circuit%20for%20
various%20states/new/Uttarakhand.pdf
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22
Uttar
Pradesh22
Agra- Braj
Varanasi- Sarnath- Ramnagar
Mahabharat circuit (Hastinapur- Baghpat Bijnor)
Ram Van-Gaman Yatra circuit (Ayodhya, Bharatkund, Belha Devi-Pratapgarh, Shrangverpur, Allahabad,
Chitrakoot)
Circuit related to Ist War of Independence in 1857: (Jhansi Meerut Lucknow Raibareily Unnao
Kanpur Bithoor Sitapur Badaun Bareilly Hathras Shahjahanpur Mainpuri Firozabad
Gorakhpur Devaria Azamgarh Balia Varanasi - Allahabad)
Jain Circuit (Shravasti Kaushambi Allahabad Ayodhya Faizabad Ronahi Kampil Hastinapur
Sauripur Agra Banaras Kushinagar
Sikh Circuit (Gurudwara Pakki Sangat (Allahabad)- Gurudwara Ahrora, Gurudwara Chota & Gurudwara
Bhuili (Mirzapur)- Gurudwara Nichibagh, Gurudwara Gurubagh (Varanasi - Guru Teg Bahadur Ji ki Tapsthali,
Chachakpur, Gurudwara Raasmandal (Jaunpur)- Gurudwara Brahmkund (Ayodhya)- Gurudwara Ahyiyaganj
(Lucknow)- Gurudwara Singh Sabha (Mathura)- Gurudwara Hathighat, Gurudwara Guru ka Taal (Agra))
Sufi Circuit (Fatehpur Sikri Rampur Badaun Bareilly Lucknow Kakori - Dewasharif (Barabanki)
Bahraich - Kichocha Sharif - Kade Shah - Kada (Kaushambi) Allahabad - Kantit Sharif (Mirzapur))
Christian circuit ( Merut-Sardhana Agra Kanpur Lucknow Allahabad Varanasi Gorakhpur)
Handicraft circuit (Lucknow Agra Aligarh Firozabad Rampur Kanpur Kannauj Vrindavan
Muradabad Khurja Varanasi Bhadohi Mirzapur Chunar Jaunpur Gorakhpur)
Identified circuits
Awadh - Ayodhya circuit
Allahabad- Varanasi circuit
Uttar Pradesh buddhist circuit
Haryana23
Rajasthan24
Development of innovative
marketing and promotion techniques
Leverage key strength of the state
in terms of natural resources, flora
and fauna, rich and cultural heritage
etc. to promote different forms of
tourism.
22. http://www.up-tourism.com/tourism_circuits.htm
http://tourism.gov.in/writereaddata/CMSPagePicture/file/
marketresearch/Identified%20circuit%20for%20various%20
states%20phase%202/new/UttarII.pdf
23. http://tourism.gov.in/writereaddata/CMSPagePicture/file/
marketresearch/Tentavely%20Identified%20circuit%20
for%20various%20states/new/Haryana.pdf
24. http://www.rajasthantrip.com/rajasthan-travel-circuits.html
http://tourism.gov.in/writereaddata/CMSPagePicture/file/
marketresearch/Tentavely%20Identified%20circuit%20
for%20various%20states/Rajasthan.pdf
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23
Seamless travel
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1. http://travel.state.gov/travel/cis_pa_tw/cis/cis_4361.html
2. euinsight, November 2011
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24
25
Tax structure
Haryana
Under the Punjab Passengers and Goods Taxation Act, 1952, as applicable to the State of Haryana,
Tax at 25% of value of fare is charged on passengers carried by a motor vehicle
Lump sum rates of tax varying from INR 6000 to INR 16000 per month have been fixed for permit holders on link routes
Lump sum amount varying from INR 1200 to INR 14400 per annum is payable by smaller passengers vehicles
Gujarat
Himachal Pradesh
Rajasthan
In case of passenger vehicles registered in the state, special road tax is broadly based on the cost of vehicle/chassis and its seating
capacity. In case of vehicles registered outside the state, special Road tax is based on the basis of seating capacity for the passenger
vehicles
Source: Report on Road User Taxes in India issued by Foundation for Public Economics and Policy Research, 2010
4. http://www.ttgasia.com/article.php?article_id=21691
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5. http://pib.nic.in/newsite/erelease.aspx?relid=78167
6. http://www.thehindu.com/news/cities/bangalore/bmrcl-bmtcsign-mou-for-common-day-metrobus-transit-passes-in-bangalore/
article1458642.ece
7. http://www.sita.aero/content/aai-partners-with-sita-to-improvepassenger-experience-at-25-indian-airports
8. http://travel.financialexpress.com/latest-updates/1241-yes-banklaunches-incredible-india-travel-card
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26
27
Key issues in
tourism sector in
India
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Table 4.1 Skill development areas for employees engaged in travel and tourism sector in India
Function
Technical skills
Soft skills
Managing guests
Call handling incoming and outgoing
Billing
Maintaining registers
Paying attention to details
F&B services
Managing guests
Adequate knowledge of menu and cuisines
Cleanliness and hygiene
Simple billing
Complaint handling
Communication skills
Dedication towards work
Behavioural skills
F&B kitchen
Latest cuisines
Innovation/creative skill towards developing new
offerings
Handling kitchen equipments
Yield management
Staff management
Cost management
Hygiene and cleanliness
Communication skills
Dedication towards work
Behavioural skills
Time management skills
Housekeeping
Communication skills
Team work skills
Attitude towards work
Communication skills
Team work skills
Attitude to listen
Behavioural and interpersonal skills
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28
29
Table 4.1 Skill Development areas for employees engaged in travel and tourism sector in India
Function
Technical skills
Soft skills
Time management
Telephone etiquette
Communication skills
Tour guides
Time management
Communication skills
Source: Human Resource and Skill Development requirements in the Tourism, Travel, Hospitality & Trade sector, 2022 report by National Skills Development
Council
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4. http://www.thefreelibrary.com/Indias/first/tourist/police/station/
opens/in/Kochi.-a0220034757
5. http://in.news.yahoo.com/government-favours-special-forcesafety-tourists-112538680.html
6. http://www.travelbizmonitor.com/mot-unveils-i-respect-womencampaign-21069
7. http://www.apec.org/Meeting-Papers/Ministerial-Statements/
Tourism/2012_tourism/annex_c.aspx
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30
31
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4.4 Infrastructure
As per the World Economic Forums
T&T Competitiveness Report 2013
for 140 world economies, Indias
air transport infrastructure, ground
transport infrastructure and tourism
infrastructure have been ranked 39,
42 and 95 respectively indicating
considerable scope for improvement.
Other infrastructure requirements
such as availability of good quality and
reasonably priced hotel rooms, parking
spaces, tourist cars etc. are also a
cause of concern. Some of these have
been discussed below.
Air Transport Infrastructure: While the
overall airport infrastructure in India is
ranked well, quality of infrastructure,
airport density per million population
and number of departures along with
rising airfares are a cause of concern.
State wise comparison reflects
wide disparity with Maharashtra
and Delhi leading at more than 0.25
million aircraft movements in 2010
as compared to Punjab, Manipur and
Jharkhand with less than 0.01 million
aircraft movements10.
Road Transport Infrastructure: While
India is ranked high (30)11 in terms of
road density per million population,
quality of roads is unsatisfactory
especially in rural areas. In addition
there is a lack of feeder stations even
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Recommendations
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Inclusive growth
There is a need to spread education
and awareness on the importance
of tourism sector and increase
stakeholder participation involving
the government, private sector and
the community at large. Marketing
campaigns like Atithidevo Bhava
Box 5: Case study tourism development initiatives in South East Asian countries
Several tourism development initiatives have been planned and implemented by countries like Thailand1, Singapore2 and
Malaysia3 around key areas of infrastructure development, development of tourist destinations, marketing campaigns and
events, training and development and stakeholder participation.
Development of good
quality transport and
social infrastructure
Singapore: Ground and air transport ranked seocnd and 14th respectively due to availability of high-quality roads, railroads, and ports
Seamless travel in ground transport networks
Strong Information, Communication and Technology (ICT) infrastructure
Good educational systems and training facilities along with flexible labor market places, safe and secure destinations
Development of tourist
amenities and services
as per international
standards
Malaysia: Several infrastructure developments being implemented under the National Economic Transformation Programme, 2010.
Enhancing connectivity to priority medium-haul markets and improving rates, mix and quality of hotels
New luxury hotels expected to commence operations
KLIA2 a new low cost carrier terminal & Malindo airways, a new low cost airline to commence operations in 2013
Infrastructural
Developments including
new leisure zones &
attractions
Malaysia: Several tourism infrastructure developments being implemented under the National Economic Transformation programme,
2010:
22 parks and gardens under parks and gardens tourism
Development of an eco-nature integrated resort in Sabah
2012: First Legoland theme park to be built in Asia, Legoland Malaysia and Puteri Harbour Indoor theme park
Establishment of dedicated entertainment zones
Rehabilitation and
sustainable development
of tourism sites
Singapore: Upgradation of existing facilities planned like Sentosa park in Singapore to introduce Port of Lost Wonder, Singapores first
kids club by the beach and iFly Singapore, worlds largest indoor skydiving venue
Source:
1. aimp.apec.org/Documents/2012/TWG/TWG1/12_twg1_003.pdf
2. Singapores Tourism Sector Performance for 2012, Singapore Tourism Board
3. http://icis.apceo.com/Files/speech%20in%20Gansu/speech%20afternoon/2.Hooi%20Lai%20Wan.pdf
http://malaysiatravelnews.com/malaysia-is-10-in-worlds-top-tourist-destination-from-unwto/
Malaysias Tourism Success Story, Asean Tourism Forum 2013
www.lpptourism.org/download/AW_TourismPromotion.pdf
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Partnership Oriented
Marketing
Singapore: Emphasis on long term engagement with industry partners such as with Wholesaler Overseas Travel Agency for
development of tailored packages or Mastercards Priceless Singapore partnership that endorses Singapore by establishing it in same
league as New York, London, Sydney and Beijing
Thailand: The Strategic Marketing Action Plan 2012 encourages travel trade partners to formulate special packages for expansion of
high-income market, niche customer-segments such as golfers, wedding, single women travelers, encouraging repeat travelers etc.
Singapore: Differentiated approach to be adopted for proximate markets like Indonesia offering opportunities for frequent visits or for
markets like Japan and Vietnam which are expected to show good results with increased investments
Training and awareness
programs for travel trade
partners
Singapore: Training Industry Professional in Tourism Scheme to support companies in employee upgrading and talent development.
NATAS accreditation aimed at encouraging tourism professionals to upgrade skill sets through certified courses
Rehabilitation and
sustainable development
of tourism sites
Singapore: Upgradation of existing facilities planned like Sentosa park in Singapore to introduce Port of Lost Wonder, Singapores first
kids club by the beach and iFly Singapore, worlds largest indoor skydiving venue
Encourage participation
from government sectors,
civil societies and local
administration
Malaysia: Rigorous governance structure adopted for successful implementation of the National Economic Transformation
programme, 2010 with delivery task force being led by the prime minister and the minister for tourism in the country
Thailand: The National Tourism Development Plan, 2012-2017 includes as focus areas steps to improve efficiency in issuing visas,
waive visa fee for visitors from FTA partner countries or those in trade and investment relations and waive visa requirements for
tourists from target countries
Singapore: Availability of favourable policies facilitating foreign ownership and FDI, well-protected property rights and few visa
restrictions. Review of Travel Agents Act & Regulations and Tourist Guide Regulations has been planned to help industry cater to
requirements of customised itineraries
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About
KPMG in India
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About
38
CII
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CII Contacts
Pradeep Udhas
Partner and Head
Markets
T: +91 22 3090 2040
E: pudhas@kpmg.com
Jasdeep Singh
Head
Trade Fairs - Northern Region, Chandigarh
T: +91 0172- 2607228, 2605868, 5022522
E: Tradefairs.nr@cii.in
Jaideep Ghosh
Partner
Management Consulting
T: +91 124 307 4152
E: jaideepghosh@kpmg.com
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