GSAP P94 - https://sww-ds.europe.shell.

com/irj/portal/
Stingray (CAP) - http://sww.shell.com/canada/business_functions/downstream/stingray_landing.html
JIRA - https://jira.tch.com
Sharepoint - https://eu001-sp.shell.com/sites/AAAAA2473/default.aspx
MOE (SOAR) - https://sww-moe.shell.com/
Issues log in Livelink - https://sww-knowledge.shell.com/knowhow/livelink.exe?func=ll&objId=15926377
ASD Webform - http://sww.asd-webform.shell.com/
BMO - https://www23.bmo.com
CIBC - https://cmo.cibc.com
Data Document Manager - https://secure7.datagroup.ca
Mailbox - SSSCMLA-Cards-and-Settlement@shell.com
Distribution List - GXSSSCMLASCANCARDSANDSETTLEMENTTEAM@shell.com
Shared Folder - \\asia-pac.shell.com\asia-pac\Corporate\SSSA RCBC Tower 2\Dept_03\Cards and Settleme

CONTACT LIST for REC20 process

GSAP AR account 12063150 (Shell Retail Billed)

Company/Group

Name

Electronic Funds Source (previously called TCH)

ShellAR

EFS

Michael Torsak

EFS

Walline Broadhead

EFS

LaRayne Vicars

EFS

Tamasyn Brewer

EFS

Kevin Farnsworth

EFS

Jessica Callister

EFS

Sheila Martinez

Symcor

Service Desk

Symcor

Retail Group for Calgary

Symcor

Fiona James

Citi Bank

Bola Osagie

Citi Bank

Jenny Solon

Citi Bank

Christopher Larocque

Shell (SBSC Manila)

Shell Canada Cards and Settlement

Shell (SBSC Manila)

Michael Tristan Galang

Shell (SBSC Manila)

Richard Junio

Shell (SBSC Manila)

Mary Anne Castro

Shell (SBSC Manila)

SCAN Cash Application SCAN-SCAN

Shell (SBSC Manila)

SCAN Cash Allocation SCAN-SCAN

Card Operations

SCAN Card-Operations, SCAN--

Card Operations

Nancy Waldorf

Card Operations

Michael Burke

Position
AR group in EFS handling Shell's account
Manager
Supervisor
Analyst
Analyst
Chief Information Officer

hotline
hotline
Manager, Customer Support - Cash Mgm't Services (Toronto

Senior Specialist Client Services Citi Transaction Services

SSSCMLA Cards and Settlement SSSCMLA-FO/RP

Analyst - Cash Application and Allocation

Analyst - Cash Application and Allocation
Team Manager - Cash Application and Allocation

Business Analyst (onshore)

E-mail address

Phone #

shellar@efsllc.com
michael.torsak@efsllc.com
walline.broadhead@efsllc.com

+1 801-624-4585

larayne.vicars@efsllc.com

+1 801-624-4582

tamasyn.brewer@efsllc.com

+1 801-624-4521

Kevin.farnsworth@efsllc.com

+1 801-624-4657

jessica.callister@efsllc.com

+1 801 624-4603

sheila.martinez@efsllc.com

none

+1 877 796 2288

none

+1 403 806 5155 (fax only)

fjames@symcor.com

+1 416-673-2758

bola.osagie@citi.com

+1 416-947-5477

jenny.solon@citi.com

+1 416-947-4174

christoper.larocque@citi.com

SSSCMLA-Cards-and-Settlement@shell.com

card-operations@shell.com

nancy.waldorf@shell.com
michael.burke@shell.com

+1 403-691-3920

Remarks
All other issues in Rec20
All other issues in Rec20
All other issues in Rec20
All other issues in Rec20
All other issues in Rec20
POS Sales and Tax Exempt variances / Shell Other fees credits
Shell Other fees credit
Shell Other fees credit

first point of contact - Shell Canada's unique 4-digit customer number in

Symcor is 2332C.
second point of contact
last resort

bank issues (receipts/refunds)

no longer handling Shell's account
no longer handling Shell's account

where all reports from EFS were sent

for all issues on receipts / refunds and allocation

for all issues on receipts / refunds and allocation
for all issues on receipts / refunds and allocation
for all issues on receipts / refunds
for all request to allocate items in AR/GL

SCAN Cash Applications SCAN-SCAN (CAG808)

Application of bank receipts:
o Checks
o EFT
o Wire
o Direct debit/Direct credit
o Reinstatement of Direct debit/direct credit rejects
o Credit Cards settlement
SCAN Payment-Investigations SCAN CAG284)
Queries on payments requested to be investigated
SCAN Shell-Settlement SCAN-- (CAZY9A)
Sending of payment back ups
SCAN Cash Allocation SCAN-SCAN (CAG807)
Allocation of payments on account/partially applied
Unallocated cash
Overpayment
Disputes
SD&A
UWL
Posting of security
FLBP error
Refunds (check, EFT or wire)
Reinstatement of checks
Corrections

Hi Lerna,
Heres her colleague:

I normally escalate her to, not sure if she reports directly to her.

Regards,
Edsel
_____________________________________________
From: Bandiola, Lerna S SSSCMLA-FO/UR
Sent: Monday, February 11, 2013 9:43 AM
To: Yumul, Edsel Q SSSCMLA-FO/UR
Subject: Citibank's contact group

Hi Eds,
Do you have a list of Shell Canadas contact people in Citibank, aside from Bola?
Also, do you know who her manager is? Thanks!
Regards,
____________________________________

Lerna S. Bandiola
Shell Canada - Cards & Settlement
Shell Shared Service Centre-Manila
23F Solaris One Building
130 Dela Rosa St., Legazpi Village
Makati City 1229 Philippines
Tel
Fax

+63 2 4908778
+63 2 4835365

Email: Lerna.Bandiola@shell.com

Hi Lerna,
Andrea has been replaced by Ashvin Gore (ashvin.gore@citi.com).
Regards,
Edsel

From: Martin-Summers, Andrea T [mailto:andrea.t.martinsummers@c

Sent: Wednesday, February 13, 2013 11:59 PM
To: Yumul, Edsel Q SSSCMLA-FO/UR
Cc: Martin-Summers, Andrea T
Subject: RE: cremul CA

Hello Edsel,

Ive moved to a new role within Citi so you can now escalate to Ashv
It has been an absolute pleasure to work with you!
All the best,
Andrea
___________________________________________
Andrea Martin-Summers
Vice President, Account Manager
Client Sales Management
Citi Transaction Services
4500 New Linden Hill Rd, 1st FL| Wilmington, DE 19808
Phone: 302-683-5173 | Fax: 302-355-0772

Email: andrea.t.martinsummers@citi.com

shvin.gore@citi.com).

rea.t.martinsummers@citi.com]

can now escalate to Ashvin Gore (ashvin.gore@citi.com) when needed.

RE: cremul CA

Dolores Cruzat
SRAY items
Card Sales Transactions

SCAN Card-Operations
Retailer Billing

Mailbox
Mailbox

SCAN Card-Operations, SCAN--

SSSCMLA-RB-SCAN-Retail@shell.com

Dolores Cruzat
Technolutions
Data

Shell contacts:
Retail for Shell BU

Orders for Shell

CIBC

Loyalty Contacts:
Retail for Loyalty BU
Loyalty for Payment Back up

Thomas Corbett
Caren Olive
BMO

Other Desk
Airmiles and Credit Card Fee
Airmiles Invoice
Airmiles and Credit Card fees item matching
Third Party Sales Transactions
SRAY items
Manual Payments

Robert Polutnik
Dave Heggie

Elizabeth Hudson

Sophie Jivan

Andrea Garner
Marc Guillard
Victoria Xu
Kalina Ng
Marie Clare Sangco (Goodwil DMs and missing Sales orders)

Dawn Middleton
Jeff Roberts
Cash allocations

TSM
SCAN Card-Operations

Pres and CEO

905-885-1010

CONTRACTOR- Asset Mgt

+1 403 691 3968

NA E-Cards and Payment Marketing Mgr-NA

Consumer Cards

+1-713-241-8227
8227

Customer Service

403-691-2607

Loyalty Analyst- NA Loyalty & Alliance

+1 403 691 2407

Supervisor
AP

416-552-2558

AP
AP
manager

Air Miles Analyst, Financial Accounting

(403) 691-4921
865-474-2011

Mailbox
Mailbox
Mailbox
Mailbox

rpolutnik@technolutionsci.com
Heggie, Dave SCAN-REV/C

Hudson, Elizabeth H SOPUS-DRU/1123

Jivan, Sophie SCAN-DIS/921

myserviceadvisor@cibc.com

any issues relating to the bank account

Garner, Andrea SCAN-DRU/1613

vxu@loyalty.com
KNg@loyalty.com

issues with order discrepancies

TCorbett@loyalty.com
COlive@loyalty.com
gtmcad.clients@BMO.com

Middleton, Dawn SCAN-FD/LCA

Jeff.Roberts@pilottravelcenters.com
Kathy.phillips@pilottravelcenters.com
SCAN Cash Allocation SCAN-SCAN
SCAN TSM-Distribution-Logistics SCAN
SCAN Card-Operations, SCAN-ShellAR@tch.com

send her the email for credit escalations