Which statements best reflect the difference between BPM and Case Management?

(Choose
Two)
Case Management applications cannot adequately manage ad-hoc events
false

while BPM applications can.

BPM applications consist of structured, automatable processes, while Case
false

Management applications can include manual, optional, and conditional processes.

BPM applications are poorly suited to managing ad hoc events while Case
false

Management applications are well-suited to managing ad hoc events.

Only BPM allows transactions to be logged with an audit trail, identifying
false

each action in the process and who or what performed it.

Correct!
Which statements best describe BPM? (Choose Two)
With BPM, an organization establishes automated management of its
false

processes, allowing the organization to analyze its processes to improve its overall efficiency.
BPM systems only manage the process and must rely on other systems to
false

manage other application components such as data, UI, and logic.

BPM is a structured approach one that employs methods, policies, metrics,
false

management practices, and software tools to manage and continuously optimize processes within
an organization.
With BPM, business processes are manual, inconsistent, error-prone, and
false

potentially spread out over multiple systems.

Correct!
Which statements best describe Case Management? (Choose Two)
Case Management allows an application to coordinate different types of work
false

performed by multiple parties to resolve the transaction.

Case Management applications consist of unrelated processes performed by
false

independent parties in an uncoordinated manner.

Case Management and BPM are mutually exclusive.
false

Case Management adds value by filling in the gaps, when asynchronous,

false

unanticipated, or unpredictable events affect the processing of work.

Correct!

Adding Operators to a PRPC production system ________________ (Choose One)

Is usually automated using a backend process
Requires a dedicated resource to manually add all of them
Is optional, since not all users accessing the system require an operator ID
Is a huge migration task which has to be planned ahead of the application migration

Correct!
Consider this requirement: A manager of a car dealership company will typically access a bunch of
reports to look at their sales, active quotes and performance of sales persons. In some special
cases, he would like to use the system to configure the quote. Which of the following choices is best
suited to support this requirement? (Choose One)
Have the manager log out and log in as a separate operator ID that has access to creating
quotes.
Configure the manager to have two access groups (one as a manager and one as a sales
person) and switch accordingly.
Build a secondary portal for the manager so he can switch to that portal to create quotes.
Request a sales person to create a quote and ask them to transfer it to the manager.

Correct!
Which of the following relationships is strictly one- to- one mapping? (Choose One)
Access group -> Portal
Access group -> Application
Operator ID -> Access group
Operator ID -> Portal

Correct!
An Operator ID record stores information about the __________ (Choose One)
Security settings controlling how users access the system

Application to which the user has access.

Role performed by this operator in the application.
Workspace for the operator

Correct!
An Access group does not store information about _____________ (Choose One)
How the users are authenticated
The Application record
The Primary portal for all users belonging to that group
The list of all users belonging to that group

Correct!

Adding Operators to a PRPC production system ________________ (Choose One)

Is usually automated using a backend process
Requires a dedicated resource to manually add all of them
Is optional, since not all users accessing the system require an operator ID
Is a huge migration task which has to be planned ahead of the application migration
Correct!
Consider this requirement: A manager of a car dealership company will typically access a bunch
of reports to look at their sales, active quotes and performance of sales persons. In some special
cases, he would like to use the system to configure the quote. Which of the following choices is
best suited to support this requirement? (Choose One)
Have the manager log out and log in as a separate operator ID that has access to creating
quotes.
Configure the manager to have two access groups (one as a manager and one as a sales
person) and switch accordingly.
Build a secondary portal for the manager so he can switch to that portal to create quotes.
Request a sales person to create a quote and ask them to transfer it to the manager.
Correct!

Which of the following relationships is strictly one- to- one mapping? (Choose One)
Access group -> Portal
Access group -> Application
Operator ID -> Access group
Operator ID -> Portal
Correct!
An Operator ID record stores information about the __________ (Choose One)
Security settings controlling how users access the system
Application to which the user has access.
Role performed by this operator in the application.
Workspace for the operator
Correct!
An Access group does not store information about _____________ (Choose One)
How the users are authenticated
The Application record
The Primary portal for all users belonging to that group
The list of all users belonging to that group
Correct!
Using the Create menu we can create _____________. (Choose One)
Any case that exist in the entire system
Cases that belong to the current application in which the user is logged into.
Cases that belong to the current application and all other applications to which the user has
access.
A new case or modify an existing case
In a Pega7 application built by your development team, the date format is displayed as12/12/12.
To avoid confusion, the customer wants to reformat it as 12-Dec-2012. Using Designer Studio,
how would you quickly identify the record where this format is configured? (Choose One)

Use the Application Explorer to see all the properties defined in the application
Use the UI Inspector tool to identify the property
Type the label of the field in the search field to find the actual rule
Run a report to check all the date time fields and then check them one-by-one
The Pega Discovery Network (PDN) is _______________? (Choose Two)
Accessible to all registered users from any browser in addition it can be
false

launched from the Designer Studio

A repository containing all helpful information regarding Pega 7 application
false

development
A social network used to track the application development in terms of
false

checkouts, etc.
Accessible only from the Designer Studio using the same operator ID
false

Which explorer is useful in opening a record that is shipped as part of the product? (Choose One)
Any Explorer
Records Explorer
Application Explorer
Private Explorer
Which of the following requires users to logoff? (Choose One)
Switching to a different access group
Opening an end user portal
Creating a case
Switching to a different operator
Which of the following statements is NOT an accurate description of the solution (application) to
be built in this course? (Choose One)
The solution incorporates several case types.

The solution models the management process for job applications.

The solution reflects the policies and procedures for an existing process.
The solution combines flows, user interfaces, properties, and decisions.
Correct!
Which of the following is NOT part of the applicant management process implemented in this
course? (Choose One)
Extend an offer to the candidate.
Interview the candidate.
Check the candidates references.
Match the candidate to an open position.
Correct!
(True or False) System Architect Essentials II focuses on design principles, such as best practices
and reuse, while System Architect Essentials does not.
True
False
Correct!
Which of the following rules contain the data elements that display on the screen? (Choose One)
Harness
Sections
Flow Actions
Controls

Correct!
Which of the following statements are true about harness rules? (Choose Two)
Its used in the creation of designer studio
New harness is always used in the creation of a case
Confirm harness is referenced in the starter flow of a case

Assignment shapes must use only Perform harness

Correct!
Which of the following statements are true about flow actions? (Choose Two)
Flow Actions can be used to advance off an assignment
Flow Actions are not directly referenced in flow rules
Flow actions can use sections for content
Flow actions are used in end user portals
Correct!
Which of the following is not a rule type? (Choose One)
Flow Actions
Layout
Sections
Harness

Correct!
The Perform harness is usually referenced in ___________? (Choose One)
End user portals
The starting process or the flow rule
The assignment shape of the flow rule
Internally by the process engine and the name cannot be customized

Correct!
Which of the following rules can have the layouts embedded in it? (Choose One)
Harness
Sections

Flow Actions
Controls

Correct!
Which of the following statements are true about dynamic layouts? (Choose Two)
Can orient labels on top of the fields
Useful in dynamically altering the content at runtime
A set of standard formats are supplied; however no restrictions in creating new formats
Must be used only when the application is deployed in various form factors
Correct!
Which of the following are key benefits in using dynamic layouts over other layouts? (Choose Two)
Supports nesting layouts
Localization layouts offer ability to render data elements in various languages
Responsiveness layout can be configured to switch to a different format in a different form
factor
Alignment displaying labels next to field is not possible in other layouts
Correct!
Which of the following rule contains the configuration information about layouts? (Choose One)
Flow Actions
Skin
Sections
Harness

Correct!
A dynamic layout can be saved as a _______ so it can be used in other rules. (Choose One)
Layout rule

Free form layout

Section
Layout template

Correct!
Which repeating layout is used to display hierarchical relationships in a spreadsheet format?
(Choose One)
Dynamic
Grid
Tree
Tree Grid

Correct!
When creating repeating layouts the underlying structure must either be __________. (Choose Two)
Page list
Java Arrays
Page group
Page
Correct!
Which of the following statements are correct? (Choose One)
Progressive pagination impacts performance at runtime
Pagination in general impacts the performance
Filtering hides the results from the clipboard
Sorting is applied only on text or numeric fields

Correct!
When adding the repeating layout in stage designer which of the following rule is not created by the
system? (Choose One)

The section that is embedded inside the repeating layout

The section containing the page list
The properties used as columns in the page list
The actual page needed in the page list

Correct!
Which of the following statements are correct when we add a repeating layout from the layout
palette? (Choose Two)
We must configure the source of the grid
We can specify any icons (such as add ,or delete) that appear in the layout during creation
We can configure the layout as a grid, or any other type.
The grid overwrites any existing layout
Correct!
In the outline view when we add fields in the add fields dialog, which of the following rule is not
created? (Choose One)
Control
Property
Section
Embedded or Data class

Correct!
We need to display a list of currencies for the user to select, however the selection should save the
currency code and not the actual currency label. Which of the following is the most accurate choice?
(Choose One)
Requires a custom control which can use different properties for display and for value
Use a local list in the property to provide the list of currency and then lookup the code after
selection
Use prompt list option in the property to store both the currency code and currency labels

Hardcode these values directly in the control using the properties panel

Correct!
Which of the following is a control that is not associated with properties? (Choose One)
Checkbox
Radiobutton
Button
Rich Text Area Editor

Correct!
Which of the following statements are correct when it comes to controls? (Choose One)
Control that is referenced in the property applies wherever the property is added
Control that is referenced in the section does not override the control defined in the property
Control can be referenced in the cell of a layout only when the property does not reference a
control
PRPC associates control with the property only when the property is defined using the outline
view
Correct!
Control cannot be used to _______________ (Choose One)
Restrict the max number of characters entered in a text box
Dynamically change from textbox to dropdown based on a condition
Format values when the field is selected to display as read-only
Format property if the values are received from an external system

Correct!
Which of the following rules cannot be used for validating data elements? (Choose One)
Flow Action
Property

Validate
Control

Correct!
When using validation rules, we can invoke ______________. (Choose Two)
A flow action rule
A message rule
Another validation rule
A section rule
Correct!
Edit validate is referenced in the ________________. (Choose One)
Flow action
Property
Control
Properties panel for the field

Correct!
We have the following requirement: The user name entered must not already be taken and it should
not exceed 10 characters. Which one of the following choices is the best way to address this
requirement? (Choose One)
An edit validate rule that verifies both these conditions
A single validate rule to verify both these conditions
A validate rule for the first condition which calls another validate rule which has the second
condition since the validate rule cannot specify different conditions for the same field
A validate rule for the first condition and an edit validate for the second

Correct!
Which one of the following requirements should not be handled in a edit validate rule? (Choose One)
Make sure the address field is not empty

Check if the zip code confirms to us postal code standard

Check if the telephone number contains the international access code
Check if the unit price is not negative

Correct!
Which of the following is not true when it comes to saving data tables? (Choose One)
Data tables must be defined as part of the application
Data tables are saved in the same database that PRPC is installed
Data tables are usually populated using database tools
Data tables can be populated automatically using rules

Correct!
The data table wizard does not create ___________ .(Choose Two)
The class where all rules related to data tables are stored
The derives from class if not present
The data page that displays the list of all rows
The records (rows) part of the data table
Correct!
Data tables are used for ________________. (Choose One)
Storing static list that is used by applications
Storing list of cases that are created by user
Storing list of cases that require approval by manager
Storing the information of all operators in PRPC

Correct!
pr_other is a _______________ ..(Choose One)
Database table that usually has data table instances if a dedicated table is not created

Database table created in PRPC to hold information about all data tables
A sample Database table structure that does not exist anywhere
Database table that holds all data class instances

Correct!
Which of the following statements most accurately describe the data tables? (Choose One)
Is a structure that helps in data modeling Pega Applications
List of reference data that can be used for display or selection
List of all data instances used by the application
List of reference data that cannot be modified in the application

Correct!
A data page configured as a page structure can be used as a source for _________. (Choose One)
Repeating Tree Grid
Repeating Grid
Dropdown
Embedded section

Correct!
When we are defining a data page that displays a list of all products that the company can sell, what
is the scope in which it is defined? (Choose One)
Only on a requestor
Only on the thread level to list it on the case where product list is used
On the node irrespective of the applications used in the node
Only on the case where product list is getting updated

Correct!
Radio button control can use the following as a source for listing options? (Choose Two)
SQL query that can get values from an external source

Static list that is defined on the property

Data page that has a structure of list
Data page that has a scope defined as requestor
Correct!
Which of the following is not configured in the data page definition? (Choose One)
Whether the data page can be used as a page list or a page group
Whether the data page content is specific to a requestor or common to all requestors
Whether the data page becomes stale in 2 hours or 2 days
Whether the data page source comes from an external database or a data table

Correct!
Which of the following statements is correct when it comes to accessing data pages? (Choose One)
Data pages are invoked in a flow action if it has to be used in the user interface
Data pages are invoked declaratively using a declare expression which refreshes the content
Data pages display stale data unless a specific rule is written to configure the refresh
Data page is loaded in memory when an embedded section accesses it using a parameter

Correct!

What are the two elements that are required in defining a dynamic user interface? (Choose Two)
A source or the controlling element
Targets or the controlled elements
A button control that can act as a target for the event
An event can be applied on the section
Correct!
A dynamic user interface can be used to ________________ . (Choose One)

Calculate the sub total and total based on a changed value

Hide or display the flow action on a condition
Conditionally hide or display a part of the user interface based on a property value
Refresh the section periodically at scheduled intervals

Correct!
If we want to make a layout visible only when the user has the checkbox checked where do we set
the visible when condition? (Choose One)
On the Action Set defined in the checkbox
On the included section
On the layout
On the main section

Correct!
Which of the following keyword are valid choices for a radio button control? (Choose One)
Click
Change
Enter
Hover

Correct!
Which of the following statements is incorrect in terms of having multiple values in it? (Choose One)
The controlling field can use multiple control rules
The controlling field can have any number of events configured
The controlling field can have any number of actions associated to an event
The controlling field can affect any number of controlled fields

Correct!
Which of the following statements is true when it comes to connectors? (Choose One)

Connectors are web clients published by Pega to access only a PRPC service
Connectors are helpful in tracking the number of unique connections made to the PRPC service
Connectors can query from a database directly using SQL
Connectors are usually configured to migrate the work items from one system to another

Correct!
When PRPC acts as a service it usually _______ (Choose One)
References the data table to get the values required by the external system
Requires the external client to exist in the same network
Creates a case to perform the requested action
Requires the external client to be a java application

Correct!
What is the quickest way to generate connectors? (Choose One)
Use a Integrator shape in the process modeler
By defining them in a data page
Use the application express
Use the wizard

Correct!
Which of the following statements is false when it comes to connectors? (Choose One)
PRPC connectors require the services to co-exist in the same server
The wizard generates all the rules that are required for parsing the response from the external
object.
The rules created in the wizard can be cleaned up if they are not generated properly.
SOAP, REST And SQL are some protocols that the connector can use

Correct!
Which of the following is the most recommended option to access connector results in the
application? (Choose One)

Export the connector results to all user sessions using a backend process.
Create a data page containing all the results
Populate the results in a data table
Invoke connector whenever required using a procedural rule

Correct!
(True or False), Declarative rules are evaluated by the user when needed to satisfy certain
conditions.
True
False

Correct!
Which of the following provides a declarative form of property validation? (Choose One)
Validate Rules
Declare Expressions
Constraints
Declare Trigger

Correct!
Of the six declarative rule types, four establish a dependency on a specific property or properties.
Which two do not establish a dependency? (Choose Two)
Declare Expressions
Declare OnChange
Constraints
Declare Trigger
Declare Index
Data Page
Correct!

If the default chaining technique is used, the expression calculation will occur ___________ .
(Choose One)
When a value in the expression is not present
When target property value changes
When input properties value changes
Each time a property in the expression is referenced

Correct!
When creating a declare expression, you must set the computation type on the _______. (Choose
One)
New Rule Dialog
Expressions tab of the rule form of the corresponding properties
Expressions tab of the Declare Expressions rule form
Action tab of the corresponding Flow Action

Correct!
True or False) A When rule can return a value other than true or false.
True
False

Correct!
When rules cannot be used to __________________. (Choose One)
Skip a stage
Process or skip a step in a stage.
Add a Decision shape automatically.
Conditionally display UI elements.

Correct!
Which of the following is not a good candidate for conditional processing? (Choose one)
Home inspection is not required if the loan is refinancing.

Flood insurance is required if the property is located in a flood zone.

Appraisal of the property is ordered if the appraisal has not been done within two years.
The interest rate is determined based on the credit score, property value and annual income.

Correct!

Which of the following is NOT a type of decision rule? (Choose One)

Decision Map.
When
Decision Table.
Decision Tree.

Correct!
In a flow, we can call a decision from _____________________. (Choose Two)
A connector.
A utility shape.
A decision shape.
A fork.
Correct!
A ____________ consists of a set of branching logic tests that progress from less-specific to morespecific. (Choose One)
Decision table.
Decision tree.
Decision map.
Declarative expression.

Correct!

When using a ____________ in a flow, the connector corresponds to the ___________. (Choose
One)
Assignment, decision result.
Decision shape, decision logic.
Fork, decision result.
Decision shape, decision result.

Correct!
(True or False) Decision rules are evaluated by end users when processing a case.
True
False

Correct!
Where are routing rules referenced? (Choose One)
On the assignment shape which has to be routed
On the assignment shape prior to the one that has to be routed
On the decision table
On the start shape

Correct!
When processing an insurance claim, the system requires multiple approvals one from underwriter,
one from the policy administrator and one from the inspector who verified the claim. How do you
implement this so each of them can work on their own? (Choose One)
Require a custom routing activity
Create a decision based routing using a tree or a table
Three separate assignment shapes and each of them routed appropriately
Route it to a workbasket an operator picks it and after submission goes back to the
workbasket, it continues until all three approves it
Correct!

Which of the following cannot be used for routing? (Choose One)

Activity
Data Transform
Decision Table
Operator record

Correct!
When assigned to a workbasket, what are the recommended options for assigning the case to an
operator? (Choose Two)
Operator picks from the workbasket
The workgroup manager decides who can work- they need to login every day and distribute the
work manually
System uses a configurable way to route to operators depending on the workload
By using a standard routing activity shipped as part of PRPC
Correct!
Which of the following statements are false? (Choose One)
An assignment can exist in either work list or work basket and not in both at the same time.
When routed to a different operator, the case can be processed by either the new assigned
operator or the operator who created the case
Routing means the assignment is transferred to an operator
Routing to a workbasket is usually done on cases where we have a group of skilled operators
who are trained to perform the same task
Correct!
Which of the following configurations can be performed on case stages? (Choose Two)
Make the stage as optional
Adding an optional action
Transferring the stage to another operator

Copy the stage into another

Correct!
Which of the following choices cannot be performed in the stage configuration dialog? (Choose One)
Changing the stage name
Adding a new optional action to the stage
Defining the owner of the stage
Identifying all the stages where the case gets resolved

Correct!
When an optional action is added to the case stage which of the following statements is correct?
(Choose One)
Submitting an optional action progresses the flow
Optional actions can be invoked on all processes of the stage
The optional action can be accessed only once in the stage
Optional Actions can use only a standard rule that is shipped by the product

Correct!
Which of the following settings require configuration using the case stage configuration (Choose
One)
To validate the data elements when each process is completed
To validate the data elements when the stage is completed
To validate only the data elements that are used in that stage
To validate the data elements before a stage is started

Correct!
When working on a case which of the following choices lets us skip a stage? (Choose One)
A when rule to decide if the stage can be skipped
A Validate rule to make sure all values are valid to start, else skip the stage

Using the configuration dialog, we need to enable the stage is optional

Using the configuration dialog, we need to enable the stage is optional

Correct!
Which of the following is a best use case that requires us to define an optional process? ( Choose
One)
Optionally require a need for creating a separate approval process when the order is greater
than 10,000 USD
Require an option to display a screen that allows transferring the case to another employee at
any stage of the case
To display a screen that allows sending email to the customer at all stages of the stage
To create a new subcase

Correct!
Which of the following statements are accurate when we define an optional Process? (Choose One)
Optional process can be defined specific to an assignment
Optional process is always triggered declaratively
Optional process can be triggered only in the stage where it is defined
Optional process can be triggered only by operators who have manager access

Correct!
Which of the following choices are true when it comes to defining optional processes? (Choose one)
A starter flow cannot be referenced in the optional process
The flow has to be a starter flow to be referenced in the optional process
The flow when defined has an attribute that can be disabled to not be displayed as an optional
process
The flow used in optional process can also be used by other processes

Correct!

Smart Shapes are pre-configured ____________ . (Choose Two)

Utilities
Sub-processes
Flow actions
Case types
Correct!
When configuring the Send Email Smart Shape, which property is not required? (Choose One)
Email From Address
Subject
Message
Email To Address

Correct!
(True or False) When configuring the Change Stage Smart Shape and selecting a stage, you can
only type the name of the stage you want to change to.
True
False

Correct!
Which of the following is not a Smart Shape option? (Choose One)
Create Case(s)
Create PDF
Auto Approve
Send Email

Correct!
(True or False) A deadline interval can be shorter than a goal interval.
True

False

Correct!
Which statement best describes the goal interval for an SLA? (Choose One)
The amount of time in which the case or task must be completed.
The amount of time allowed for a user to advance a case to the next stage.
The amount of time in which the case or task should be completed.
The amount of time allowed before the case automatically advances to the next assignment.

Correct!
Using the Case Designer, we can set a deadline for _______________________. (Choose Two)
An assignment.
A stage.
A case.
A parent case.
Correct!
Which of the following is NOT a type of documentation produced by the Document wizard? (Choose
One)
Application Document.
Application Profile.
Entity Relationship Document.
Specification Document.

Correct!
(True or False) An Entity Relationship Diagram represents the relationship between UI rules and the
underlying process.
True

False

Correct!
(True or False) External content can be uploaded to PRPC to be included in application
documentation.
True
False

Correct!
A system architect is responsible for producing which type of documentation? (Choose One)
Application Document.
Application Profile.
Process Review Document.
Specification Document.

Correct!
When should we document an application? (Choose One)
Only after we complete the application.
Once we need to train end users.
After all specifications have been implemented.
At every significant development milestone.

Correct!