Professional Documents
Culture Documents
BACKGROUND
The Broadsoft platform is expected to deliver the stability that inContact and its customers demand. It is
the premier provider of hosted IP voice platforms in the USA, with approximately 60% of all hosted IP
voice services being provided through its platforms. Furthermore, the Broadsoft platforms are being
deployed with geographic redundancy and automatic failover from one location to the other in case of
emergency.
NOTES AND PREREQUISITES
VoiP numbers are 700-XX-XXX-XXXX (12 Digits).
Customers using softphones will need to download the softphone from Central.
Your machines need to meet the inContact Softphone system requirements. Please remember to
also check the minimum workstation requirements outlined by Centrals NG Requirements.
Please remember that agents still need to be logged into one of the inContact applications to make
outbound calls.
DAL: 216.20.235.240/28
dalsip.incontact.com
dalsec.incontact.com
LAX: 216.20.237.240/28
laxsip.incontact.com
laxsec.incontact.com
MUN: 216.20.255.0/28
munsip.incontact.eu
munsec.incontact.eu
FRA: 216.20.254.0/28
frasip.incontact.eu
frasec.incontact.eu
HKO: 205.252.219.240/28
hkosip.incontact.com hkosec.incontact.com
Ports:
For all SIP services, port 5060 must be open for inbound/outbound as all SIP Messaging traverses
this port. UDP is the default; however the end point can be adjusted to TCP based on preference.
TLS/SIP services will utilize TCP port 5061. RTP (Audio) ports are dynamically assigned when a call is
established and will draw from the available range of UDP ports: 1024 through the end of the
range, 65,535. These RTP ports only need to be open for outbound communication.
For hard phones and soft phones configuration. TCP port 80 and 443 to the following:
Europe: 216.20.244.128/27 and 216.20.248.128/27 fraxsp.incontact.eu munxsp.incontact.eu
US, HKO: 207.166.92.64/26 and 207.166.95.128/26 dalxsp.incontact.com laxxsp.incontact.com
Softphone only:
To register with the license, the user needs to add https://secure.counterpath.com.
SYSTEM REQUIREMENTS
Step 2: Hover over the Support tab, and choose Software and Updates from the drop down.
Step 10:
Step 13: Upon completion, you will receive the following confirmation. Click Finish.
10
Step 15: Choose the US option unless your Username (number) begins with a 7006.
Step 16: Enter the Username and Password that has been provided to you. This is the only information
needed to pull down the configuration file for your softphone.
The username is the 700 #.
The password is the device password.
11
12
Step 19: You can enable auto answer, with the more call options button.
This setting does not save and must activate daily:
13