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they would form strategic partnerships with other companies so they could jointly
offer more value and end-to-end services for customers.
The third phase, which they planned to complete by 2010, would be a radical shift in
the HCL business model.
The idea behind Employee First was that as a services business, the employee interface
with the customer was critical. HCL had disengaged employees. The value-centric
leadership goal could only be achieved with an engaged employee. It wanted to create an
environment where employee development and empowerment was the most important
thing because ultimately, it wanted value-focused employees that were willing and able to
drive an innovative, sophisticated experience for customers.
It all starts with the belief in the core value systems enabled by the Employees First
philosophy. There are four tenets to 'EFCS'.
1. Mirror, Mirror, Confronting the Truth. Thats the shakeup call that Vineet
Nayar gave the employees. If employees did know something was wrong and that
they have to get some-where, they had to take that leap to get there.
2. Using Transparency to Build Trust. By pushing the envelope of transparency from open financial information, to the smart service desk of complaints, to 360
degree feedback to open and online planning processes, employees began to
believe in the management. And once they trusted them, they were ready to jump.
3. Invert the Organization Pyramid. By making support functions and executives
accountable to employees, rather than the other way round, they were taking
ownership of change in their own hands. With power comes responsibility. Not
only did this enhance the value, but also brought meaning and clarity to the
structure.
4. Recasting the Office of the CEO. This was the power-shift. The responsibility of
change was now on employees - they would ask and answer questions like the
CEO. This increased the speed and quality of innovation and decision making at
the value-zone.
As employees internalized these values, gradually, we realized, that more often than not,
change or value that is brought in had shifted its direction, from Management driven,
Employee embraced to Employee driven. Management embraced ideas and initiatives.
It was employees who were now steering the ship. Brought it out. Made it into a
behavior type, enabling Behavioral Patterns:
of these main programs, run at the grassroots, and illustrate how they are innovating
innovation through a bottom-up approach at HCL Technologies.
The institutional pyramid framework of ideapreneurship thus creates an ideas ecosystem
across the organization, working on FIVE multiple layers: at the base in the Value
Creation Initiative, which functions as the interface between front line employees and
customer stakeholders, followed by the Make a Difference Jamboree (MAD JAM)
program which celebrates exemplary ideas implemented in the last calendar year.
Heres a snapshot of how the innovation continuum works at HCL.
HCLTs revenue per employee is amongst the highest in the Indian IT industry
today
HCLT was also featured as one of the most innovative and disruptive companies
globally - Included in the first ever Executive Dream Team published by Fortune
Emerged as the top ranking IT Services company in APAC, in Forbes Asias Fab
50 List
Ranked by TPI in the Top 6 Global Service Providers by TCV across all 3
geographies(Americas, EMEA, APAC)
444% increase in annual revenue(from june 2005 to june 2012)
26% reduction in employee attrition rate.
90% increase in market capitalization.