CarolLee

clee130@uncc.edu
123
UniversityBlvd.tel.(704)1235555
Charlotte,NC28226cell(704)7655555

ResearchProject
Proposal
CarolLee

CommunicationProblemsin
FastFoodEnvironment

CarolLee
clee130@uncc.edu
123
UniversityBlvd.tel.(704)1235555
Charlotte,NC28226cell(704)7655555

Memorandum
Date:
To:
From:
Subject:

November11,2015
Dr.RobertArnold
CarolLee
RequestforApprovalofResearchProject

Thepurposeofthismemorandumistoformallyrequestapprovalofmyresearchproject
topic.ThereasonwhyIaminterestedinthistopicisbecauseitoccurseverydaybutwe
donotpaycloseattentiontoit.Thismemorandumwillfullyexplainwhytheproblem,
objectives,solution,schedule,qualifications,andcost.
Problem:
Incompetitivefastfoodindustry,fastfoodrestaurantshavetomaintainefficiencyin
theirstandardoperationsandkeepupwiththequalityoftheirproductsandservices.
However,DistrictManagersarerequestingGeneralManagerstoonlyhaveafewcertain
crewmemberstoworkundertoomuchpressure.
Notenoughworkersonthefloorcausefrustrationduringrushhoursandlead
themtotakeitoutontheircustomers.
DistrictManagersexpectstoomuchoutofcrewmembers.
Verbalcommunicationbetweencashiersandcustomers.
Objectives:
IencouragebothManagerstoconductOneonOnemeetings.Somecommunicationis
moreappropriatelydiscussedinaoneononesettingbetweenadistrictmanagerand
storemanager.Thiswillincludesissuesrelatedtodiscipline,complaints,conflict
resolution,andcompensationandbenefits.
Solution:
WorkingasaShiftManageratafastfoodindustry,thepressureofsatisfyingeveryone
wantsandneedsisverydifficult.Tosolvethis,Ibelievethatthereshouldholdaregular
staffmeetingsfortheDistrictManager,StoreManager,andafewofthecrewmembers
tostatetheiropinions.IbelievethatiftheDistrictManagersconsidertheirworkers
(managersandcrewmembers)thoughts/opinionsandactuallydosomethingaboutit,then
itwouldleadthefastfoodenvironmentahappyplace.Hiringnewapplicationsandfast

CarolLee
clee130@uncc.edu
123
UniversityBlvd.tel.(704)1235555
Charlotte,NC28226cell(704)7655555

trainingfrommanagers.Additionally,aoneononemeetingcommunicationbetween
managersandemployeesgiveeachpartytheopportunitytoprivatelydiscusspersonal
goals,objectivesandtopicsnotsuitedtogroupdebate.Overall,iftheemployeecarries
outagreatpersonality,theywillgetaraise.
Schedule:
November
Entitledanofficialproposal
December
Gathersuggestions/goals/opinionsfrom
everyone
January
Takeaction
February
Reviewtheresults/outcomeandanalyzeit,
improveanythingthatisnotwell
Qualifications:
IhavequalificationsforthisproposalbecauseIamcurrentlyashiftmanageratafast
foodrestaurantandhaveexperiencedmanydifferentmiscommunicationsbetween
customers,managers,andemployees.Tolookatthebiggerpicture,everyonejustwants
totakeandnotgiveinany.
Cost:
Time
Effort
Hiringnewapplicationsatahourlypay