Professional Documents
Culture Documents
Effectiveness Lab
- An Experiential Learning Platform
CHAPTER 2
This document is authorized for internal use only at IBS campuses- Batch of 2012-2014 - Semester I. No part of this publication
may be reproduced, stored in a retrieved system, used in a spreadsheet, or transmitted in any form or by any means - electronic,
mechanical, photocopying or otherwise - without prior permission in writing from IBS Hyderabad.
C HAPTER 1
Prologue...
Source:www.t2.gstatic.com
Source:www.learning3pointzero.com
Self Awareness
Perception & Attitudes
Body Language
Effective Presentation Skills - Input & Output Sessions
Listening Skills
Goal Setting
Time Management
Interpersonal Skills - Conversational & Assertive Skills
Leadership & Team Building
Social Skills, Netiquette, Dining Etiquette and
Telephone Etiquettes
Stress Management
Negotiation Skills & Conflict Management
Structured Thinking
Source:www.ntuinspyre.files.wordpress.com
3
Source:www.youtube.com/watch?
v=trZcL3Zy0k0&feature=youtu.be
Source:www.youtube.com/watch
?v=phmkCuWObsk&feature=yout
u.be
Source:www.youtube.com/watch?
v=uAsF2ljzUUQ&feature=youtu.be
Source:www.youtube.com/watch?v
=-coYoDkfmZM&feature=youtu.be
C HAPTER 2
Self Awareness
Self Awareness
Source:www.profilingforsuccess.com
Self Assessment
Source:www.lawrence.edu
Section 1
Self Awareness
To know that we know what we know and that we dont
know what we dont know is true knowledge.
The exciting journey of
personal effectiveness
starts with knowing self i.e.,
Self Awareness. A person
aspiring for success should
dig into himself and try to
better himself by identifying Source:www.daletedder.files.
wordpress.com
his strengths and
weaknesses, spotting
opportunities and preparing to deal effectively with threats.
Every individual should
pose a question to self Am I Living or just
existing?
If you only exist, you are
one of the trillion living
creatures on the planet. But
if you are living, you should
be able to build the brand
YOU.
If you are passionately involved in
the process of self development
to build a brand YOU.. you
should answer the following
questions:
Do I know myself?
Have I set the right goals for
myself?
Source:www.youtube.com
/watch?v=DmJpc0EiYZc
Source:www.youtube.com/w
atch?v=vA2cDV4K9jg
Weaknesses
Family ----------------------------------
Physical ----------------------------------
Physical ----------------------------------
Health ----------------------------------
Health ----------------------------------
Stress ----------------------------------
Stress ----------------------------------
Finance ----------------------------------
Finance ----------------------------------
Spiritual ----------------------------------
Spiritual ----------------------------------
Tasks to Perform...
Creativity ----------------------------------
Creativity --------------------------------
Others ----------------------------------
Others ----------------------------------
Opportunities
Threats
C HAPTER 3
Source:www.my-ecoach.com
Attitude
Source:www.vnaveen.wordpress.com
Section 1
Source:www.files.fbstat
ic.com
Video 3.1.1:
Perception
Source:www.youtube.com
/watch?v=s2XLZsiCBsA
Source:www.lottolab.org
10
Perception vs Reality
Source:www.qvbrands.com
11
Task to Perform...
12
Section 2
13
Keynote 3.2.1:
Attitude is Everything
Source:www.youtube.com/wat
ch?v=z_OCmWEEkcQ&featur
e=related
Source: www.4.bp.blogspot.com
Source:www.youtube.com/watch
?v=H8ZuKF3dxCY
Source:www.youtube.com/w
atch?v=jUhOU1LnXJ8
Source:www.4.bp.blogspot.com
14
C HAPTER 4
Body Language
Source:www.api.ning.com
Section 1
Source:www.cehjournal.org
16
17
Body Language
Source:www.bitstrips.com
18
Source:www.youtube.com/w
atch?v=aWnVlV356r4
Source:www.youtube.com/w
atch?v=prM0jRIxC2I
Source:www.youtube.com/watc
h?v=PYcID4KWKe4&feature=re
lated
19
C HAPTER 5
Source: www.4.bp.blogspot.com
Section 1
21
22
Presentation in a Nutshell
Important Ingredients of an Effective Presentation are:
Purpose
Plan
Procure
Practice
Prepare
Points
Preview
Source:www.youtube.com/watc
h?v=7-bRmiKja2U
Perfect
Present
Presence - make it lively with humor and contemporary
things
Passion - care and enthusiasm
Personality
Source:www.youtube.com/watc
h?v=ehFDeHHHIME
24
Section 2
25
Persuasive Speeches
The major function of the persuasive speech is to induce the
audience to think, feel or act in a manner selected by the
speaker. You may want your listeners to discard old beliefs or
form new ones; or you may merely want to strengthen opinions
that they already hold. The salesperson uses the speech to
persuade as a means of getting the customer to buy a coat.
The person asking for a raise, the wife trying to get her
husband to fix the tap, the teacher trying to get the class to
study - all are trying to persuade someone to do something.
Entertaining Speech
Persuasive Speech
Informative Speech
26
Section 3
Methods of Speaking
The method of speaking or the type of delivery should
suit the subject, audience and occasion.
Source:www.youtube.com/watc
h?v=whTwjG4ZIJg
Source: Internal
28
Section 4
Source: Internal
29
Section 5
30
Source: Internal
31
Section 6
Source: Internal
Statistics
Expert testimony
Analogies
32
Section 7
Visual Aids
Most formal speeches and presentations incorporate
visual aids. From a purely practical standpoint, they are a
convenience to the speaker, who can use them as a tool
for remembering the details of the message. Visual aids
also dramatically increase the audiences ability to absorb
and remember information. In a sense, they support the
support or proof used in the oral presentation.
Designing and Presenting Visual Aids
Two types of visual aids are used to supplement speeches
and presentations: Text and Graphic. Text visuals consist
of words and help the audience follow the flow of ideas.
Because text visuals are simplified outlines of a
presentation, they can be used to summarize and preview
the message and to signal major shifts in thought. Graphic
visuals, on the other hand, illustrate the main points. They
help the audience grasp numerical data and other
information that would be hard to follow if presented orally.
Because people cant read and listen at the same time,
the visual aids have to be simple enough for the audience
to understand within a moment or two. Visual aids should
33
34
have to dim the lights, you dont lose contact with the
audience. Transparencies are easy to make using a typed
original on regular paper, a copying machine or a paper-size
sheet of plastic. Opaque projections are similar to
transparencies but do not require as much preparation. You
can use an opaque projector to show the audience a
photograph or an excerpt from a report.
Slides: The content of slides may be text, graphics or
pictures. If you are trying to create
a
polished, professional
atmosphere, you
might find this
approach worthwhile.
H o w e v e r, b e a r i n
mind that you will
have to speak in a
darkened room. Moreover, you Source:www.europa.eu m a y
need someone to operate the projector, so you will have to
coordinate the slide presentation with your speech.
Computers: With a special projector, a personal computer
can be turned into a large-screen intelligent chalkboard that
allows you to create and modify your visual aids as the
presentation unfolds. For example, if you are discussing
financial projections, you can show how a change in sales
forecasts will affect profits by typing in a new number. When
the presentation is over, you can print out hard copies of the
visual aids for interested members of the audience. You can
also make a computer-generated slide show, for instance, by
Source:www.spiralofcanada.
com
35
36
Post-Presentation
On all but the most formal occasions, an oral presentation is
followed by a question-and-answer session. Dont be
intimidated by questions. Questions from the audience
indicate that people have listened to you and are interested
in your presentation.
This will prevent the person from boring or annoying the rest
of the audience. If it is appropriate to stay after the session to
talk individually with members of the audience, offer to do so.
Dont forget to thank them for their courtesy in listening to
you.
Keynote 5. 7.1 - Effective
Presentation Skills (EPS)
IBS Hyderabad
37
Video cases
Video 5.7.1 - Rahul Dravids
farewell Speech
Source:www.youtube.com/watc
h?v=4x-kcvcOH10&feature=fvsr
Source:www.youtube.com/watch?v
=Q3MAgkHHIaY
Source:www.youtube.com/watc
h?v=Jll5baCAaQU
38
Tasks to Perform...
39
C HAPTER 6
Listening Skills
Source:www.p2w2.com
Listening Skills
Amit Suri was asked to represent his department at the
Benefits Committee meeting. The purpose of the meeting
was to announce changes in the companys home loan
schemes. Amit and the others in his department were
unanimous in their support of the OTP (one-timepayment) scheme. But he knew that there were some in
the other departments who favored the MIP (monthlyinstallment-payment) scheme. He walked into the room,
hoping the OTP scheme would be adopted.
The head of the committee entered the room, walked up
to the podium, put his papers in front, and began to speak.
I know you are all here to learn about our new home loan
scheme, and I wont keep you in suspense. We have
decided that the MIP scheme will be our primary scheme.
Source:www.finntrack.co.uk
Section 1
Source:www.nettekconsultants.com
42
Section 2
Hearing impairment
Speaking-Thinking rate
Message overload
Physiological Barriers
43
Attitudinal Barriers
Prejudices
Sometimes our prejudices and deep-seated beliefs make it
impossible for us to be receptive to the speaker. For
instance, when politicians of two different political parties
argue an issue, they do not give each other a fair hearing,
because of their preconceived attitudes. To break down this
barrier, we must achieve some control over our instinctive
responses and learn to postpone judgement until we have
listened to exactly what is being said.
Preoccupation
Sometimes we are preoccupied with other concerns. As
students, all of you must have had days when you
registered nothing of what was said in class, because your
thoughts were on the freshers party you had to arrange the
next evening.
A Casual Attitude
Because hearing is relatively easy, we assume that we can
do it without much concentration and effort. This attitude is
often a major barrier to listening.
44
Egocentrism
Many people are poor listeners, because they are overly
concerned with themselves. Three personal concerns
dominate their listening behavior. These can be summed
up in three sentences:
Section 3
Approaches to Listening
Now that weve considered some of the barriers to
effective listening, let us look at another question: Why
do people listen at all? Well, the answers to this
question are many and varied. Sometimes people listen
because they want some information from the speaker;
sometimes they listen, because they enjoy what theyre
hearing. Depending on the purpose, a listener adopts
one of the following listening approaches discussed
here.
Discriminative Listening
Discriminative listening involves
an attempt to distinguish one
sound from all the others.
Stopping work to determine
whether the phone is ringing is an
example.
We learn how to
discriminate among sounds at an
early age. Eventually, we come to
recognize not only the sounds
Source:www.lh3.ggpht
that make up our language, we
.com
also learn to identify vocal cues such as tone of voice,
46
47
Section 4
Video 6.4.1: NR
Narayana Murthys
Speech
Source:www.youtube.com/wat
ch?v=c_dtRSJl2W4
Be Prepared to Listen
Sometimes you need to make some preparation
beforehand in order to listen effectively to a particular
Source: IBS Hyderabad, Adapted from
various sources
48
Source:www1.webng.com
49
Tasks to Perform...
50
C HAPTER 7
Goal Setting
Source: www.benbruno.com
Section 1
52
Setting Goals
A goal is a powerful tool to focus energy
and resources. Goals play a vital role in
the time management process. Manager
learns to overcome obstacles, develop
strengths and discover new objectives in
the process. This process gives longlasting fulfillment and motivates them to
Source:www.acti
vegarage.com
Section 2
Goal Areas
A manager has to set SMART goals in the following areas:
Goal Chart
3. Family goals
4. Social goals
S. No.
Action
Time Remarks
taken
5. Spiritual goals
Types of goals
1. Immediate goals (within 6 months)
2. Short-term goals (6 months to one year)
3. Mid-term goals (2 to 4 years)
4. Long-term goals (more than 4 years)
55
Role Model
A manager can draw inspiration by following a role model
who could be a person whom the manager tries to follow,
emulate or get influenced. A role model could be a
parent, sibling, relative, teacher, friend or any celebrity. A
role model need not be from the same profession or
chosen goal area. He is just an individual who wields a
considerable influence on the person. The manager
always looks to the role model as a source of
tremendous inspiration.
Action
Analyze self
Write your strengths & weaknesses.
Refer chapter no. 1.
Goal Model
10
11
Task to Perform...
Prepare goal chart duly referring to the
table (7.2.2) of goal setting in action.
If one does not dream and plan, one may not go far, but
if one does not plan and only dream, one may go
nowhere at all.
Source:www.youtube.com/watch
?v=RNPbamAf9r4
C HAPTER 8
Time Management
Source: www.timesheetscript.com
Source:www.youtube.com/wat
ch?v=rM1A9zFkfHw
Source;www.productivityjunkies.com
59
Section 1
60
Section 2
Analysis of Time
Effective time management starts with analyzing where
and how time is spent. An effective manager has the
ability to gain control over time and make the best use of
it.
Many managers may feel that they are working hard and
making optimum utilization of their time. For instance, a
manager skipping his/her lunch may feel that he/she is
working hard. However, the truth is that he/she may be
poor at time management. It is therefore necessary to
analyze where the time is spent. It involves identifying the
time-wasters and time abusers with the help of time logs.
Time Logs
Time logs (refer to table 8.2.1) are used by employees to
fill in a detailed account of the time spent at the
workplace. They can be designed for daily, weekly or
fortnightly use and can help in identifying how many hours
an individual spends on actual work. After maintaining
time logs for a period (say four or five weeks), managers
can analyze their pattern of spending time. Time logs help
managers in identifying activities that waste time and the
amount of time wasted. For instance, a manager may
61
Table 8.2.1 Time Log (From d/m/y To d/m/y) Time Spent Each Day at Workplace (Hrs/Min)
Tasks
Mon
Tue
Wed
Thurs
Fri
62
each entry will take less than 15 seconds and the whole
process, only 5 to 10 minutes a day. Regular maintenance
of time logs gives the managers an idea of the time
required for performing any given task. This enables them
to plan accordingly.
Time logs improve the performance of managers and
increase the organizations productivity. Managers start
feeling accountable for the way they spend their time.
However, time logs should be used only to improve
performance and effectiveness and not to monitor
employees. It must be a productivity tool and not a
monitoring tool. Moreover, time logs alone cannot help to
bring about efficient time management. They should be
used along with planning, scheduling and delegating to
overcome potential wastage of time and help in effective
time management.
Time Budget
Budgeting of time is an important aspect for a successful
manager. The manager has to allocate time to various goal
areas as discussed in goal setting.
The time budget (refer table 8.2.2 and keynote 8.2.1)
should be prepared on a weekly basis and be reviewed
every week to find out whether the budgeted time is spent
as per the plan. Sincere efforts should be made to stick to
the plan and avoid time wasters.
The time budget for various goal areas can be prepared as
follows:
Tasks to Perform...
63
Remarks
64
C HAPTER 9
Interpersonal Skills
Source:www.learning3pointzero.com
Source:www.adelphi-associates.co.uk
66
Section 1
Source:www.job-interview-site.com
67
Source:www.learningdesigns.uow.edu.au
Video 9.1.1:
Conversational Skills
Source:www.youtube.com/watch?
v=gw5bkBk0gz4&feature=related
68
Section 2
69
Emotional Arousal
Poor Listening
Listening attentively to what the other person says ensures the
effectiveness of
interpersonal
interactions. In
interpersonal
communication, if one
person is talking and
the other person is not
listening to what is
being said, then all the
communication
Source:www.itechsolutions.in
attempts of the first
person would go waste. Another problem is of the listener
jumping to conclusions. For example, when a manager is
communicating with a subordinate, the subordinate may give
the impression that he/she has fully understood what is being
said even if that is not actually the case.
In such a situation, the manager should ask for immediate
feedback from the subordinate. Instead of asking the
subordinate whether he/she has understood the matter, the
manager should ask the person to explain in his/her own words
what was said.
Lack of Time
Time pressure can affect the interpersonal interactions
between two persons to a great extent. This is especially true in
organizations where everyone is busy and has no time to get
feedback on what they have said. For example, a manager
may move around giving instructions to everyone. But he/she
may not wait for the feedback. However, it is essential to obtain
feedback as a failure to do so could result in
misunderstandings and prove costly at a later stage.
70
Differences in objectives
In interpersonal interactions, the parties involved may
sometimes have differences in objectives or interests. For
example, take the case of an interaction between a manager
and a subordinate. The objective of the manager may be to
find a solution to a problem related to the loss of work hours
due to machine failure. The objective of the subordinate may
be to avoid being criticized for that problem. They both have
different objectives. Such interpersonal interactions can be
fruitful only when both the parties involved have a common
objective.
Task to Perform...
71
C HAPTER 10
Source:www.respectandleadership.net
Source:www.cdlib.org
Section 1
Leadership Skills
Leadership is an essential trait
for personal effectiveness.
leadership in itself is a set of
qualities and traits that guide an
individual, his team and his
organization towards the
Source:www.4.bp.blogspot.com
achievement of success.
Leaders are not just born, but they can be made by
proper grooming and training.
Leadership can be defined as the act of influencing the
behavior of another person. In
organizations, leaders have to
influence all the members to
carry out the tasks of the
organization. They have a
vision about the organization;
they motivate, persuade and
usually get work done in the
way they want it done because
of a certain set of
Source:www.art.com
characteristics they exhibit.
73
74
Section 2
Team-Building
Together Everyone Achieves More. Togetherness
Energizes All Members.
These two quotes on team highlight the importance of
designing teams for all occasions.
Purpose
Priorities
Personal Traits
Procedures
Positive approach
Source:www.dream
stime.com
Patience
Problem-solving
Powerful (sufficient authority to be vested)
Professional
Pragmatic
Proactive
75
People-friendly
Once the people are selected, the task of creating teams
that endeavor and endure for all seasons is done. Good
management of teams calls for an effective supervision,
leadership, networking, building relationships and above all,
to influence and inspire people to work as team players and
foster a sense of team spirit.
Source:www.slideshare.net
76
Source:www.youtube.com/watch?v=u
Ejynrk66CU
Source:www.aymexco.eu
Source:www.teamlearning.wikispaces.co
m/file/view/Flight+of+geese.ppt
77
C HAPTER 11
Social Skills
Source:www.thingsthatcheermeup
.wordpress.com
Section 1
Social Skills
Personal Effectiveness of a manager is not limited to
knowing or ingraining some skills or traits that help in
the attainment of personal, team or organizational
success. A successful manager has to learn and imbibe
certain social skills which are indispensable on the
corporate platform.
The social skills are essential to develop and enhance
good relationships with clients and customers and
sometimes in clinching important business deals. A
manager showcasing refined manners is paid a lot of
attention by a guest or a client. Hence, the social skills
form an important facet of personal effectiveness.
Some of the social skills that a manager has to learn are
introducing self and others, receiving guests and seeing
of guests, extending invitations for formal events,
exchanging business cards, some pleasantries and
niceties, gifting, table manners and dining etiquettes,
telephone and e-mail etiquettes (refer to keynote 11.1.2)
(netiquette), etc.
Source:www.youtube.com/watc
h?v=0-Mmp_hGVRY
Source:www.youtube.com/watch?v
=Sizse4t4Su4
Source:www.youtube.com/watc
h?v=RYCCec0FHZc&feature=fv
wrel
Source:www.youtube.com/watch
?v=AUSVhUFmBT8&feature=rel
ated
80
Section 2
Source:www.listverse.files.wordpress.comns-grill-place-setting.jpg
81
Task to Perform...
Attend the Dining Etiquette session in formal
attire (full suit with tie) to practice the usage
of silverware/cutlery.
82
C HAPTER 12
Stress Management
Source:us.cdn3.123rf.com
Section 1
Section 2
Sources of Stress
The primary sources of stress could be Government,
society, family, job or profession and the person himself or
herself.
Government: Our lives are controlled by the
government directly or indirectly. We are very much
affected by the controls, policies, procedures, rules,
regulations, laws and enactments formulated by the
government from time to time. The bureaucratic
behemoth is perhaps the greatest stressor for people
dealing with the government departments. An
entrepreneur has to comply with almost 15 to 20
Government departments and the cumbersome
procedures take a heavy toll on the individual.
Society: The society exerts a lot of stress on an
individual in various ways. Our relations with friends,
neighbors, relatives and the numerous new
acquaintances that we make everyday put us to a lot
of pressure. Under the influence of the western
society, we subject ourselves to what is known as
social status stress. There are many people who put
up a false show to the society especially in terms of
display of valuables, vehicles and other possessions.
It is easy to enhance the status and is very difficult to
85
Source:/www.stress-management-for-peak-performance.c
om
e.com.au
86
Source:www.apa.org
87
Section 3
Symptoms of Stress
The symptoms of stress could be categorized into four
groups.
Physical Symptoms: Headache, Insomnia
(sleeplessness), muscle and joint pains, back pain,
premature greying of hair, falling of hair, wrinkles on
the fore head, dark circles around the eyes, obesity,
etc.
Physiological Symptoms: Indigestion, diarrohea,
Cardio-vascular Heart Disease (CHD), high blood
pressure, ulcers, excessive heart beat and excessive
sweating, nervous break down
Behavioral or Psychological Symptoms: Irritation,
anger, isolation (unable to interact with the other
people), feeling helpless, hopeless and worthless,
smoking and escapist drinking and in extreme cases,
suicidal tendencies
Personal or Professional Symptoms: Poor
personal hygiene, lack of morale, lack of interest on
the job, reduced efficiency, racy thoughts,
impatience, poor self esteem.
Source:www.apa.org
88
Section 4
Stress Management
The objective of any stress management program is Add
life to years, not years to life. No doubt, as managers we
are highly focused on success. But then, let us keep
ourselves fit and fine to enjoy the fruits of success. Hence
success coupled with satisfaction and good health should
be our objective.
It should be remembered that some amount of stress or
tension is needed in our lives. Man is inherently lazy and
does not move or get charged
to work without some pressure.
This tension which propels us
to work is called positive stress
or Eustress. However, we have
our own abilities and
capabilities and cannot work
beyond a point. It is then that
the negative stress or Dystress
begins to operate. As we get
stressed, we should have some
m e c h a n i s m t o D e s t r e s s Source:www.stress-ma
nagement-for-peak-per
(coming out of the stress).
formance.com
Source:www.youtube.com/w
atch?v=xOpZU320v5E
89
Body Level
Physical Exercise: Half an hour of rigorous physical
exercise, every day, is a must. After a work-out we
sweat a lot and we will be in a feel good state. This
state is called Exercise Euphoria. During this stage,
the anti-depressants or anti-stress enzymes or
endorphins (sedative/comatose substances produced
inside the body) are released into the blood stream
which take care of the daily stress and strain.
Stress Exercise: A
simple two-minute
exercise to release
the tension from the
muscles and joints
of the body. Stress
percolates down to
the bodys muscles
and joints as a
result of which they
become very stiff
and hard, leading to
joint pains and
muscular pains.
Source:www.youtube.com/watch?v
=BSBbQ9vnIi8&feature=related
Source:www.myhousecallmd.com
7. 1 0 0 s h r e e m , 9 9 s h r e e m , 9 8 . . . s h r e e m
97 ...shreem and so on (recite the word shreem
loudly and the numbers to be recited within mind).
Prayer and Meditation: Minimum ten minutes of prayer
and meditation is recommended. You may be an atheist
or a theist, it is better to spend sometime on prayer and
meditation. Someone has rightly said, If there is no God,
we have to invent one.
Rhythmic chanting of the shlokas and the
mantras triggers the release of antistress hormones. Stress is basically a
chemical/hormonal reaction. Increased
levels of the hormone Cortisol causes
stress and bad mood. On the contrary,
the release of hormone Seritonin
reduces stress and leads to a pleasant Source:www.stres
mood. Prayer and meditation triggers the s-problems.com
release of Seritonin.
Autogenic Training: It is a powerful technique wherein
we focus on the self - breathing, heart-beat, feeling the
pulse or any other part of the body.
Lie flat on the floor, close the eyes and concentrate on
the breathing or on the pulse. A simple way is to count
the breath for ten times. You can concentrate only on
exhaling, for ten times. If you lose the track, start from
one.
91
Foster Friendships
Socialize but not over socialize
Relax: It is very much different from rest. Rest is forced
on us where as relaxation is by choice. Give a break to
the monotonous routine and enjoy an outing in the
company of family or friends, at least once in a month.
Sleep: It is an intelligent decision and hence included in
the intellectual category. Minimum six hours of sleep
everyday is suggested. Extra hours of sleep lead to body
pains.
Attitude: Develop a positive mindset and always think
positively and develop a positive attitude to life and
profession. If you cannot get a job you like, then like the
job you get. If you dont like the job, you have to work
every minute. If you love your job or profession, you
need not work for a minute.
Work-Life Balance: Depending on the type of
profession, maintain a proper work-life balance. All work
and no play leads to burn out in the long run with the
concomitant stress disorders. All play and no work would
lead to hedonistic paradox.
Humor and Entertainment: Humor and lots of laughter
lead to a positive neuro-endocrine response. Many
studies have proved that laughter reduces the levels of
stress hormones (Cortisol and Epinephrine) in the blood.
92
Source:www.youtube.com/watch?
v=FrsOco9Hbu0&feature=related
Source:www.bettycjung.net
93
Tasks to Perform...
1.
2.
3.
4.
94
C HAPTER 13
Source:www.insideoutimpact.com
Source:www.youthempowermentsoluti
ons.org
Section 1
97
Interactive 13.1.1:
Crossword: Negotiation
Skills
Source: IBS Hyderabad
Task to Perform...
99
C HAPTER 14
Structured Thinking
Source:www.gapscoach.co.za
Source:www.challengenes.com
101
Section 1
Source:www.johnkapeleris.com
102
Source:www.triz-journal.com
103
Tasks to Perform...
C HAPTER 15
Epilogue...
In todays corporate world, being a good team player is
essential for everyone. All managers agree that they
need to work in teams. At the same time, as a leader
one needs to understand what drives the people and
the implications for the job. Managers constantly face
employees who for some reason or the other do not
perform their jobs satisfactorily and it is here that soft
skills become useful to overcome such practical
problems.
The soft skills module has many real-life simulations
which may possibly occur both at professional as well
as personal levels. One cannot deny the fact that the
soft skills are hard to acquire and acquiring such skills
is a continuous process throughout ones career.
Soft skills should not be treated as a capsule of
medicine or an instant
key to managerial
success. Soft skills are to
be imbibed and
internalized in such a
way that they become
part and parcel of ones
personality. Soft skills are Source:www.changingwork.com
Source:www.youtube.com/watch
?v=gEpe7Czlmjk&feature=relate
d
http://jibc.ca/library
References
Source:www.tchin58.files.wordpress.com
http://www.itu.int/plenipotentiary/2006/pd/final-acts.doc
Stress and coping-D.M.Pestonjee
106
107
CHAPTER 2
This document is authorized for internal use only at IBS campuses- Batch of 2012-2014 - Semester I. No part of this publication
may be reproduced, stored in a retrieved system, used in a spreadsheet, or transmitted in any form or by any means - electronic,
mechanical, photocopying or otherwise - without prior permission in writing from IBS Hyderabad.
Hedonistic paradox
If all the days in a year were playing holidays, then, to play would be as difficult as to
work- Shakespeare.
Index
Find Term
Kinesthetic learning
Kinesthetic learning is a learning style in which learning takes place by the student actually carrying out a physical activity, rather than listening to a lecture or merely watching a demonstration. It is also referred to as tactile learning. People with a kinesthetic
learning style are also commonly known as do-ers.
Index
Find Term
Chapter 1 - Prologue
Self Awareness
Self Awareness is the capacity for introspection and the ability to reconcile oneself as
an individual separate from the environment and other individuals. Self Awareness,
though similar to sentience in concept, includes the experience of the self, and has
been argued as implicit to the hard problem of consciousness.
Index
Find Term
SWOT
SWOT analysis (alternately SLOT analysis) is a strategic planning method used to
evaluate the Strengths, Weaknesses/Limitations, Opportunities, and Threats involved
in a project or in a business venture. It involves specifying the objective of the business venture or project and identifying the internal and external factors that are favorable and unfavorable to achieve that objective.
Index
Find Term
Twiddling
Thumb twiddling is an activity that is done with the hands of an individual whereby the
fingers are interlocked and the thumbs circle around a common focal point, usually in
the middle of the distance between the two thumbs.
Index
Find Term