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sometimes called a star integration. When you however look at all the
3. Horizontal integrations
These are integrations where different tools are linked to one other
system. This system is often called a service bus. Each software tool
gets a separate integration with the service bus. Linking to the service
bus makes it possible to share data with all other linked tools.
One of the advantages of horizontal integrations is that it is possible
1. Vertical integrations
to easily link new software systems to existing links. Tools can also be
with personal data (like an Active Directory) and TOPdesk, for example.
integration is quite easy. You often dont need more than both suppliers
two systems.
different tools.
This is why organizations often choose a spaghetti integration or,
2. Spaghetti integrations
all these links form a star. That is why this integration type is also
Possibilities in TOPdesk
integration. This is the case when TOPdesk does not only take its
contain all the information that the supplier needs. However, this is not
personal data from Active Directory, but also from the personnel
always the case. It may seem like a solution to transfer the calls data
system Beaufort.
integration would most likely not outweigh the time saved. Does
bus to TOPdesk, for example. The personal data can originate from
this happen often or does it cost a lot when the supplier does not
two different systems while TOPdesk is the source system for phone
properly solve the problem or cannot solve it at all? Then the choice
numbers. TOPdesk can send this information to the bus so the other
More information?
Are you interested in a system
integration or would you like to know
more about the possibilities with
TOPdesk? Please visit www.topdesk.com/
integrations.