Professional Documents
Culture Documents
DEMONSTRATED STRENGTHS
LAN & WAN
Technical Support
Network Administration
MS Office
Spectralink Phones
Sequel Server
Terminal Services
Active Directory
Disaster Recovery
Multi-Task Management
Cisco Wireless
Unify WL3
Digital Phone System
File & Print Sharing
Troubleshooting
Applications
SCCM
Analog Phones
Audio Systems
Paging Systems
Video Systems
CORE COMPETENCIES
Cisco Routers
Cisco Switches
L2/L3/VLANs
Routing Protocols
WANs (T1, T3)
Load Balancers
Spanning Tree
EtherChannel
Cisco ASA Firewalls
Training / Mentoring
L2L Tunnels
Web Filters/Fortigate/Blue Socket
VPN
Process Improvement
Communications
Network Monitoring
VoIP
TECHNICAL KNOWLEDGE
ROUTING
PROTOCOLS:
HARDWARE:
SOFTWARE:
PROFESSIONAL EXPERIENCE
PARKER HANNIFIN HOSE PRODUCTS DIVISION - Manitowoc, WI
1999 to 2015
.
Technical Resource Analyst / Network Administrator
As the only IT professional at this location, held a variety of roles supporting administrative and production
computing and telecommunication needs.
Partnered with staff to determine hardware and software needs. Recommended, deployed and upgraded
systems including servers, workstations, software, networks and peripheral equipment.
Worked with vendors to identify and order equipment and software. Installed, configured, and supported
local and regional area network hardware, software and communication services.
Created group policy standard for the Remote Desktop Clients that the whole Hose Products Division
followed.
Provided user training and served as a resource for end users.
Provided first and second level support for network servers, switches, workstations and peripherals.
Provided troubleshooting of both hardware and software either in person or through remote access.
Performed software upgrades on printers, servers, and workstations.
Installed/supported Fugitsu, Norstar, Spectralink, And Unify phone systems.
Setup and supported group 2-way audio systems.
Created documentation including implementing new procedures and special projects.
IT management of (2) Parker facilities.
Received a 12% wage increase in 2007 for outstanding performance.
RELATED EXPERIENCE
DOVENMUEHLE MORTGAGE, INC. Schaumburg, IL
PC Technical Support
Provided PC and application support for a Fannie Mae Mortgage Co. consisting of 550 plus users.
Installed and configured Novell 4.11/MS Windows95 operating system.
Supported Help Desk for MS Office 97 and specific applications to support the mortgage company.
EDUCATION
Mechanical Design Technician; Lakeshore Technical College - Cleveland, WI
Professional development continues through participation in workshops in management topics.