Professional Documents
Culture Documents
POS SCREEN
AND/OR
RECEIPT ERROR
MESSAGE
REASON
POS
ERROR
CODE #
RESOLUTION
Amount Exceeds
Auth
When performing a Voucher Clear Re-Enter the Voucher Clear transaction, verifying that A3
transaction, the dollar amount
all entries are correct. If the problem persists, call the
entered is larger then the dollar
XEROX EBT Retailer Help Desk with the error code.
amount from the original voice
authorization.
Give the customer the receipt with the error code and 41
instruct the customer to call the Customer Service
number located on the back of their EBT card.
Give the customer the receipt with the error code and 42
instruct the customer to call the Customer Service
number located on the back of their EBT card.
Give the customer the receipt with the error code and 43
instruct the customer to call the Customer Service
number located on the back of their EBT card.
When performing a Voucher Clear Re-Enter the Voucher Clear transaction, verifying that A4
transaction, the cardholder
all entries are correct. If the problem persists, call the
number entered does not match
XEROX EBT Retailer Help Desk with the error code.
the cardholder number from the
original voice authorization.
When performing a Voucher Clear Re-Enter the Voucher Clear transaction, verifying that A5
transaction, the FNS number
all entries are correct. If the problem persists, call the
entered does not match the FNS
XEROX EBT Retailer Help Desk with the error code.
number from the original voice
authorization.
Give the customer the receipt with the error code and 56
instruct the customer to call the Customer Service
number located on the back of their EBT card.
Format ErrorRetry
E5
03
30
--or
Format Err
NNN-Retry
Host
Unreachable
XEROX | 2013
CB
51
Invalid Amount
13
Invalid
Authorization
When performing a Voucher Clear Re-Enter the Voucher Clear transaction, verifying that A2
transaction, the Voucher
all entries are correct. If the problem persists, call the
Authorization number entered
XEROX EBT Retailer Help Desk with the error code.
does not match the Voucher
Authorization number from the
original voice authorization
Invalid Card
Number
14
31
Invalid FNS
Status
03
Invalid PIN-Retry
55
Invalid Terminal
ID/Pwd
E0
Invalid
Transaction
06
Invalid
The system is unable to process
Transaction Type this transaction.
12
Invalid User
ID/Pwd
Invalid Voucher
ID
When performing a Voucher Clear Re-Enter the Voucher Clear transaction, verifying that A1
transaction, the Voucher ID
all entries are correct. If the problem persists, call the
number entered does not match
XEROX EBT Retailer Help Desk with the error code.
the Voucher ID number from the
original voice authorization.
XEROX | 2013
76
C1
No Answer From
Dial
CB
No Dial Tone
No ENQ From
Host
C2
No Modem
Response
The terminal has detected that the Re-enter the transaction. If the problem persists, call
modem is failing to respond to
the XEROX EBT Retailer Help Desk.
commands from the terminal.
C8
No Network
Available
C9
No Phone Line
Available
C9
- or
Lost Conn With
Host
XEROX | 2013
C3
F2
Out Of Memory
F7
Packet RX Error
C5
C4
Phone Line In
Use
CD
S5
PIN Tries
Exceeded
Re-Enter
Transaction
Return Exceeds
Limit
Give the customer the receipt with the error code and 61
instruct the customer to call the Customer Service
number located on the back of their EBT card.
System ErrorRetry
- or Packet Recv
Error
Packet TX Error
- or Packet Send
Error
XEROX | 2013
19
96
Unexpected Host
EOT
Voucher Already
Cleared
When performing a Voucher Clear This voucher has already been cleared and
transaction, the system
processed.
determined that the voucher
authorization number entered has
already been cleared and
processed.
A6
Voucher Expired
An attempt was made to complete All manual vouchers must be cleared through the
a Voucher Clear transaction on an POS equipment within 10 days of phone
expired manual voucher.
authorization.
80
XEROX | 2013
C6