Professional Documents
Culture Documents
Contents
1
Preamble ............................................................................................................3
Use of Apartment................................................................................................5
Maintenance .......................................................................................................9
10
11
12
13
14
15
16
17
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1
1.1
Preamble
Purpose of document
The purpose of this document is to serve as house rules, regulations and guidelines for
all residents of Nagarjuna Green Ridge, HSR Layout, Bangalore. It will supplement the
bye-laws by elaborating on specific points and bringing in additional points and is
intended to serve as day to day working document for all aspects of life at Nagarjuna
Green Ridge. It will also serve as a readily available record of rules and regulations for
all residents.
It is to be understood that the set of rules outlined in this document is intended for
common benefit and long term welfare of all. It is to be viewed and followed above
specific interests of individuals or groups even in cases of conflict. Also this may not be
exhaustive and cover all situations, in which case all are expected to follow the intent
and spirit of the guidelines. All residents are expected to read and adhere to this. A
copy of the same will be available at maintenance office for reference.
1.2
Amendments to document
To address the changing needs, this document will be amended by the Management
Committee from time to time as governed by the bye-laws. Such amendments may be
in form of addition, deletion or modification of existing clauses.
All Amendments will be issued through circulars. All such circulars will be published on
official notice boards which are deemed to be a communication to all. All are advised to
read the Notice Boards to make themselves aware of the amendments. Maintenance
office will also maintain a file with all the circulars.
Feedback from residents on this document is welcome. Feedback may be provided by
email to mc@nccgreenridge.com. Note that Management Committee will not be able to
give individual responses to all feedback, but would consider and act in a holistic
manner.
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Category
Contact
Maintenance
Manager
*89200
4166 8027
9880474800
Maintenance
Helpdesk
*89200
4166 4075
9886587666
Security
Supervisor
*89000
41664061
8147557266
Housekeeping
Supervisor
*89200
41664075
9972908045
Elevator /Lift
Kone Hotline
18004254666
Security
*89000
41664061
Security
*89001
41664062
Security
*89002
42150564
Clothes Ironing
B Block Basement
*89211
41664069
9611922745
Clothes Ironing
D Block Basement
*89411
41664071
9740397628
Clothes Ironing
F Block Basement
*89611
41664079
Gym Attender
Clubhouse 1
*89100
41664076
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Extension
Page 4
Landline
Mobile
9980140901
3
3.1
Use of Apartment
General Guidelines
3.1.1
This being a residential complex the usage of the apartment is limited for
residential use only as governed by the original deed of declaration and byelaws of the association. The purpose of elaboration here is only ease of
administration and general information for all residents.
3.1.2
3.1.3
3.1.4
Parking slots are assigned against specific apartments and shall not be used
for any other activity other than parking. No storage of personal property is
allowed in parking slots.
3.1.5
3.1.6
Parking slots may be rented out separately, but only to other residents (owners
or tenants) only and not to outsiders.
3.1.7
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4
4.1
Good Neighborliness
Overview
4.1.1
4.1.2
4.1.3
4.2
4.2.1
4.2.2
Do not throw out unwanted material, garbage, hair, sweeping dust etc. out of
the balconies or windows. Do not use balcony for haircut, wood & stone work
and similar activities that generate wind propagating micro-garbage.
4.2.3
Residents who have plants in their balcony/terrace should take care to ensure
that water and soil do not fall in the flats below or disfigure the exterior walls
of the block. Do not hang or place pots on parapets unless secured well. The
flower pots should not be fragile.
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4.3
Avoid keeping shoe racks, cycles or any other items in the lobby space outside
main door. Limited use for visitor footwear, 1-2 potted plants with plastic
container to collect excess water, carpets etc. are allowed. It is to be
understood that all these general consideration cannot firmly stipulated and
judgment needs to be applied in overall interest and objective. Association
would intervene in case of complaints from any of the other residents,
maintenance or housekeeping teams etc. and the ruling would generally be
inclined in favor of the complainant. So it is important to manage the general
considerations in such a way that there is no complaint.
Going Out
4.3.1
Ensure that all taps are closed before going out. Make doubly sure of this if
there is a water outage at time of your exit.
4.3.2
Ensure that all gas cylinders are closed, all flames are put off & nothing is left
cooking. Ensure all electrical appliance, specifically ones with heating elements
are off. Safety is of paramount importance and it is to be noted that any
negligence will put not only your home at risk, but the entire community at
large.
4.3.3
4.3.4
While going out on vacation, it is good idea to leave details of whereabouts and
contacts with your neighbors or other co-residents for emergency purposes.
4.4
Extended Absence
4.4.1
If you are planning to leave the apartment closed and unoccupied for extended
periods, it is good idea to inform maintenance office and arranges to have
water and power mains switched off.
4.4.2
4.4.3
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4.5.1
Keeping the noise levels and disturbance to others at an acceptable level is the
key to good neighborliness. Hence residents should not engage in, indulge,
carry on or cause to be done any activity which may interfere with the peaceful
enjoyment and occupation of the Apartment by other residents.
4.5.2
Loud music and/or private partying are restricted in such way not to disturb
others.
4.5.3
Common areas are not to be used for any private functions or parties.
4.5.4
4.5.5
4.5.6
4.5.7
Only exceptions to the above will be for community functions being organized
under the auspices of the residents association. Such exceptions shall to be to
a limited extent planned & agreed by the larger community and communicated
in advance.
4.6
Prohibitions
4.6.1
All common areas of the apartment complex are non-smoking and non-drinking
zones specifically lobbies, stair case areas, basements, lifts,
clubhouse/swimming pool areas, garden/lawns/play areas etc.
4.6.2
4.6.3
Smoking is allowed inside apartments, private balconies and terraces; but care
should be taken not to dispose cigarette butts and ash outside.
4.7
4.7.1
Managing Pets
Pet owners should manage their pets in such a way that it does not cause
nuisance or disturbance to others. In case of repeated complaints, the
concerned owner will have to make arrangements to have the pet removed
from the complex.
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Pet owners should ensure that their pets are trained; they must not urinate or
defecate in the common areas of the building and complex; if a pet does so
accidentally, then it is the responsibility of the owner to immediately clean and
disinfect the place.
4.7.3
Pets should not be let loose within the complex. Keep then on short lease while
on walking rounds. All dropping rounds should be outside the complex. Extra
care to be taken to ensure that pet dogs do not indulge in usual urination
inside the complex.
4.7.4
4.7.5
Utmost discretion is advised in case you take pets inside lifts. Do not force
yourself along with the pets when kids are traveling alone in the lifts. Take
permission of other lift passengers before getting in along with your pet. Extra
care should be taken with pets inside lifts.
4.7.6
Pet owners must ensure that their pets are vaccinated against all diseases and
hold a valid certificate for the same from a recognized veterinary practitioner
5
5.1
Maintenance
Maintenance Charges
5.1.1
5.1.2
5.1.3
5.1.4
For Rented or leased apartments Rs 2.00 per sq. ft. per month
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5.1.5
5.1.6
5.1.7
5.2
5.2.1
Ensure that you collect official receipts for all payments made at maintenance
office. Payments may be towards maintenance charges, chargeable activities or
as penalties.
5.2.2
5.2.3
Record Date: The Date of Receipt of Cheque/DD will taken as Record Date
in our records. Note that this is Subject to Realization
Cheques are subject to realizations and credit for the concerned service
may be on hold till the cheque is realized.
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5.3
Record Date: The Date of Intimation will be taken as Record Date. Any
Penalty or Overdue Interest Passed on account of Delay in Proper
Intimation even in cases of the earlier credit to Association Account will
NOT be reversed.
HDFC
Bank,
Maintenance Complaints
5.3.1
5.3.2
Residents may call maintenance office to notify their complaints too and the
maintenance staff will enter such complaints into the register. But it is
advisable for residents to check and ensure that their complaints are logged
properly.
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5.3.4
5.3.5
5.3.6
5.3.7
The Managing Committee will not normally intervene into day to day
administration and escalations. Hence it will not be able to respond on
individual escalations. However, please bring any systemic issues to the
attention of Management Committee, who would then review with the
maintenance team and affected residents to find a resolution.
6
6.1
6.1.1
All pedestrian entry and exit will only be allowed through the pedestrian gate
adjacent to main gate. No pedestrian movement will be allowed through Main
Vehicle gate or Vehicle Exit (gate 2)
6.1.2
All inward vehicle traffic shall only happen through Main Gate and all outward
vehicles shall exit through gate 2. Details of vehicle traffic are outlined in
section regarding Traffic.
6.1.3
6.1.4
In general security at the gate has right to verify the credentials of anyone
entering or exiting the apartment complex irrespective of the category or status
of the person.
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6.2
6.2.1
No passes are proposed for entry and exit of residents. Resident guests on
medium or long term stay (>3 days) would have the same consideration as
residents provided the host notifies the security of the same.
6.2.2
6.3
6.3.1
6.3.2
Such persons are expected to carry & display their employment identity badge
at all times when inside the apartment complex.
6.3.3
6.4
6.4.1
This category includes staff of agencies that have regular maintenance contract
and come to work on a daily basis. This includes organizations such as
housekeeping agency, security agency, garden maintenance agency and the
like.
6.4.2
Such persons shall carry & display their employment photo identity badge
issued by their employer.
6.4.3
Specific mechanism for entry/exit tracking shall be made for each of the
agency staff on case basis.
6.4.4
These visitors may not carry any material outside, unless declared at time of
entry or supported by a material pass
6.4.5
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6.5.1
Friends and Relatives (F&R) only close friends and relatives of residents to be
included in this category.
6.5.2
Friends and Relatives will only be allowed only after the security verifies with
the visiting apartment. Such verification shall be undertaken by placing a call
on the intercom or the contact number registered in the database with the
Maintenance Office or confirmation by the resident in-person at the security
gate. Security will make entry of visitor name, number of persons and time of
entry.
6.5.3
No visitor passes or exit entry proposed as of now. However the security may
verify credentials at time of exit.
6.5.4
Visitor vehicles are not normally allowed inside. Exceptions may be allowed by
security supervisor at the gate for drop/pick up as outlined in Visitor Vehicles
section.
6.5.5
Residents are advised only to seek entry for close relatives and friends under
this category.
6.6
6.6.1
This category includes but not limited to service & sales persons, agents,
delivery persons, professional clients, business related visitors and so on
wanting to visit specific resident.
6.6.2
Security will verify the credentials with the concerned apartment before letting
in the visitor. Such verification shall be undertaken by placing a call on the
intercom or the contact number registered in the database with the
Maintenance Office or confirmation by the resident in-person at the security
gate. Visitor passes will be issued and the visitor is expected to get an
acknowledgement from the resident and return the visitor pass before exiting.
6.6.3
In case the visitor has to visit multiple apartments, the visitor should be told to
declare the same at time of entry.
6.6.4
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6.6.6
Casual visitors are not allowed to go to the basement. In case of specific need,
they should be accompanied by host resident or security.
6.6.7
These visitors may not carry any material outside, unless declared at time of
entry or supported by a material gate pass issued in writing by the resident
visited.
6.6.8
6.7
Regular visitors:
6.7.1
6.7.2
Regular visitor passes (V) shall be issued to such visitors. Application for the
same along with photograph and fee of Rs. 100/- is to be made to concerned
staff. They may be subject to background verification and required to provide
ID and address proof.
6.7.3
Such passes shall be valid for a limited time after which a fresh pass will have
to be applied for.
6.7.4
The pass is only to help identify the person. The visitor shall record both entry
and exit in specific register.
6.7.5
These visitors may not carry any material outside, unless declared at time of
entry or supported by a material pass
6.7.6
6.7.7
6.7.8
Except car wash personnel and iron persons, no other visitors in the category
are allowed to visit the basement unless accompanied by a resident,
maintenance staff or security. Exceptions should have prior consent.
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6.8.1
This category includes maids, cooks, drivers and other household help
persons/servants who are daily visitors and their primary work is within the
apartment.
6.8.2
Daily visit passes (type M and type D) shall be issued to such persons.
Application for the same along with photograph, form duly filled and signed by
the resident with applicable fee is required to be submitted for Pass issuance.
They may be subject to background verification and required to provide ID and
address proof.
6.8.3
Such passes shall be void and returned in case the person is no more in
employment with the sponsored resident.
6.8.4
In case the Maid or Cook is employed in more than one apartment, the same
shall be mentioned and approved by all such apartment residents.
6.8.5
The residents should inform the security in case the maid, driver, cook etc. is
no more under their employment. Their passes should be returned or modified
with such changes.
6.8.6
Such passes shall be valid for a limited period after which a fresh pass will have
to be applied for.
6.8.7
The pass is only to help identify the person. The visitor shall record both entry
and exit in specific register.
6.8.8
These visitors may not carry any material outside, unless declared at time of
entry or supported by a material pass
6.8.9
6.8.10 Type M pass holders are not allowed to visit the basement unless accompanied
by a sponsoring resident. Exceptions should have prior consent.
6.8.11 In general, residents should ensure that staff employed by them do not hang
around or move without a purpose inside the complex.
6.8.12 Specifically this category of visitors should be instructed to carry their passes
and comply with all entry/exit rules when they go out/in of the complex in
between their work (such as to buy groceries, pick up kids from school bus
etc.)
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7
7.1
7.1.1
Vehicles with Nagarjuna Green Ridge Pass are allowed inside. Vehicle passes
are normally issued to residents limited to extent of parking slots available for
the particular apartment.
7.1.2
Residents are required to fill out a vehicle pass application and pay the required
fee and obtain the vehicle pass this needs to be affixed in a way that the
security guard can see it to allow entry.
7.1.3
Vehicle passes are issued for specific vehicles and specific apartments.
Whenever there is a change in resident status or ownership status of the
vehicle, particular pass should be returned or destroyed. To verify this gate
security has right to verify the credentials of vehicles that display the pass as
needed.
7.1.4
All resident vehicles shall comply with parking and traffic rules within the
complex.
7.1.5
Security will maintain a register of entry and exit of all vehicles those driving
has to take note that gate opening may take some time to enable security to
compete their formalities. Residents are expected to co-operate with the Guard
at the gate and refrain from honking or taunting the guard.
7.2
7.2.1
Visitor Vehicles
Visitor vehicles are not normally allowed inside the complex expect under
special circumstances to be allowed by the security supervisor as described
below.
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7.2.3
Autos/taxis and other hired vehicles may be allowed just for quick drop/pickup
besides the block entry points on specific request by the resident.
7.2.4
Vehicles grated entry for pickup/drop only may not wait/stop for more than 3
minutes besides block entry points. In case of delay, they should exit and then
seek entry again when ready. Such vehicles shall not enter the basement and
shall exit the complex by going around the complex.
7.2.5
Guest vehicles may be allowed to park within residents allotted slots in case of
availability and if specifically requested by the resident.
7.2.6
7.2.7
In all cases where a resident requests for entry of visitor vehicle, it is deemed
that the resident undertakes that the visitor abides by all traffic and parking
rules within the complex. Any violation shall be to the account of the resident.
In general residents are advised utmost restraint and caution while exercising
this option.
7.2.8
Security shall maintain separate register for visitor vehicles. Those requesting
visitor vehicles shall complete the requisite entries in the register before being
allowed inside. It also needs to be understood that verification by security and
completion of entry formalities require some time and effort. Visitor vehicles
seeking entry need to understand the same. Till such time entry is granted, the
vehicle shall not be parked at the gate blocking way for others.
7.3
Goods Vehicles
7.3.1
Goods vehicles are not normally allowed inside the complex without prior
permission.
7.3.2
Any resident wanting to bring in or take out material in goods vehicles need to
inform maintenance office in advance and take pass for the entry of the same
into the complex.
7.3.3
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7.3.5
7.4
7.4.1
Entry and exit of all vehicles shall be through designated gates only. Exceptions
if any shall be under supervision of security only and after obtaining specific
approval from the Managing Committee.
7.4.2
All driveways within the complex including basement are one ways (with
exception of patch towards dead end parking slots and in cases where vehicle
is required to do so in order to park in the designated parking)
7.4.3
Do not use reverse horns/alarms inside the complex. If the same is installed in
your vehicle, please disable the same before taking the vehicle on reverse.
7.4.4
Maximum speed limit inside the complex is 15kmph. Horn should be used
sparingly inside the complex. Use headlights within basement. People have
right of way inside the community and vehicles are expected to wait and
accommodate people movement. Special care needs to be taken by all drivers
to look out for kids playing and on bicycles.
7.4.5
Do not play loud music from inside your vehicles. Care should be taken that
drivers waiting inside the vehicles do not violate this.
7.4.6
7.5
Parking
7.5.1
Parking inside the complex shall only be in designated and assigned spaces
only.
7.5.2
While parking please ensures that your vehicle is within the yellow border of
the parking slot and does not protrude into the driveway or neighboring
parking slot.
7.5.3
Ensure that vehicles are locked properly and glasses rolled up before leaving
the parking slot. All are requested to note that while there is security staff
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Do not park vehicles in other persons slots without their permission. In case of
disputes, parking slot owners version will be considered. Renting of parking
slots is allowed to other residents only (see Renting Out); the same has to be
in writing and registered with maintenance office.
7.5.5
Security and maintenance staff has right to deal with parking violations that
they deem fit. Violating vehicles may be chained, clamped or towed away
without notice and released only after making good the expense plus fine.
7.5.6
All driveways are no parking areas. Except for pick up/drop do not stop vehicles
in the driveways.
8
8.1
8.1.1
8.1.2
8.1.3
Security will drop the collected material within the mailboxes twice a day. In
case of large items, the resident will have to collect the item from security.
8.1.4
If a courier is delivered when the resident is not at home, security may receive
the same if allowed by the courier service only upon authorization by the
resident over phone.
8.1.5
8.1.6
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9
9.1
Swimming Pool
General Guidelines
Swimming pools are key assets and have impact on overall aesthetics, value and health
of all residents. Utmost care and cooperation is required from all residents to keep up
the same specifically the hygiene factor associated with usage of the pools.
9.1.1
Please take full body wash in the designated shower area/clubhouse bath
before entering the pool. Ensure that proper swimming attire only is worn and
not regular dress. Bath and dress code are applicable for all kids and adults,
gentlemen and ladies.
9.1.2
Footwear is not allowed on the swimming pool area other than bath/in-house
slippers. Please adhere to this even when accompanying or supervising
someone else.
9.1.3
Swimming pool area is not be used as a transit walkway. While relaxing in the
swimming pool area, please adhere to footwear guidelines and strictly no
putting of feet into water.
9.1.4
Swimming pools are generally open for use from 7:00AM to 09:30PM (Mondays
closed). However it could be closed for maintenance as required. Maintenance
team will announce such close-outs in the pool area/clubhouses.
9.1.5
Swimming pool is only for residents. Staff employed by residents like maids,
cooks, drivers etc. are not allowed into the pool or pool area.
9.1.6
Do not get into the pool with body lotions, oils or cosmetics on. They leave a
heavy trail of contamination behind.
9.1.7
Do not urinate or defecate inside the pool. Care should be taken specifically
with children to avoid any temptation.
9.1.8
9.1.9
Kids less than 5 years and who are potty trained are allowed only in kids pool
and Adult supervision is a must. Safety and security of kids in the swimming
pool is the responsibility of respective parents. Supervising adults should also
comply with guidelines for swimmers.
9.1.10 Those who do not know swimming should enter only smaller pool unless
accompanied or supervised.
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10 Apartment Adda
10.1 Overview
ApartmentAdda.com is our online community portal. To make effective use and make
everyone engaged, we welcome every apartment owner and resident to become a user
of the portal. This is an online but private community forum, so we need to ensure
every user is genuine and follows the community etiquette.
10.2 Initial User Creation Guidelines
10.2.1 The Initial Account against each Apartment has been created based on records
available with the Association. One Account is created for the Owner and one
for the Tenant if applicable. Note that this account will be created /approved
only based on submission of resident/owner information at the Maintenance
Office.
10.2.2 The Primary ID for each Apartment is normally assigned to the Apartment
Owner. This is the ID for which communications with regards to payments,
dues etc are notified. Primary ID can be changed on request.
10.2.3 Apartment Adda provides for multiple users against an apartment however to
keep the numbers manageable, we will restrict to a maximum of 3 additional
users per apartment two on behalf of owner and one on behalf of tenant.
10.3 Additional Account Request
10.3.1 To add another user for your Apartment use one the following options:
My Profile >> Flat Information >> Add Another User from My Flat and
complete the form [Preferred Option]
Residents Dashboard >> My Flat >> x Users >> Add Another User from
Your Flat and complete the form
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10.3.2 User requests will be approved normally within 3 days. For any help or queries,
please raise Helpdesk ticket under category Adda Admin Related.
10.3.3 If you need specific help before account is created then speak to the Services
Supervisor at Maintenance Office.
10.4 Account Deletion
10.4.1 There is no Deletion as such. Once ownership or tenancy ceases, the account
will be de-activated. If you happen to rejoin the community, it can be activated
again.
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No
No
No
Typical ones done close to sliding
window in black or matching color
could be ok approval required
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Littering inside the community will be penalized. Defacing /scribbling inside lifts,
passage ways and other common areas will lead to penalties. Do not litter play
areas, sandpits, lawns, landscaped areas, driveways and other common areas.
Dustbins are provided near play areas. Use them.
Lawn usage: Pets are strictly not allowed on the lawns. Plucking flowers, breaking
or uprooting plants or saplings will attract penalty. Parties, meetings, events are not
allowed to be conducted in lawn or garden areas. Cycling, Jumping, running, playing
cricket, soccer, badminton etc, eating / picnic and exercising is not allowed on the
lawns.
14 Intercom Facility
We have an agreement with Airtel to provide better telecom services as part of which
all residents are entitled to an intercom connection without any recurring charges and
no installation fee would be charged by Airtel. All owners and residents are encouraged
to avail this facility and install the intercom instrument in their apartment.
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16 Notice Boards
16.1 Official Notice Boards
16.1.1 Official Notice Boards are present on ground floor lobbies and basement
lobbies of all blocks and in Clubhouses.
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Fees in Rs
1,700
200
Move-out Charge
1,500
20
50
25
Party Hall Rental by resident for every 3 hour block (min. 3 hours)
500
Party hall rental for commercial event (6 hours) pro rata thereafter
2,000
2,000
500
200
100
300
150
500
200
50
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50
Violation / Breach
1,000
Penalty Rs.
500
1,000
250
500
500
500
500
200
200
200
500
500
1500
100
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in addition to