Nixa's Customer Service Survey

MEMORANDUM
To:!! City!Council!
From:!! Jill!Finney,!communications!director!
Re:!! Customer!Service!Survey!Results!
Date:!! Jan.!29,!2016!
!
The!results!of!our!customer!service!survey!are!in!!We!had!770!responses!during!the!twoFweek!
time!frame!the!survey!was!open.!More!than!500!of!those!came!directly!from!the!eFnewsletter!
distributed!to!more!than!7,000!people!through!Constant!Contact.!!
!
Of!the!respondents,!all!but!39!have!a!Nixa!address.!Of!those!731!who!have!a!Nixa!address!
nearly!90!percent!of!them!live!inside!the!city!limits.!That!implies!that!those!who!filled!out!the!
survey!really!do!have!interaction!with!the!city!in!some!way.!!
!
All!survey!scores!are!weighted!averages!with!1!being!poor!service!and!5!being!great!service.!As!
a!whole,!the!city!scored!a!4.11,!which!means!most!customers!who!filled!out!the!survey!are!
satisfied!with!the!citys!customer!service.!!
!
Each!of!the!departments!listed!also!have!weighted!averages!for!scores.!As!you!look!through!the!
survey,!please!pay!attention!to!the!number!of!respondents!for!each!department,!which!makes!
a!difference.!Some!departments!interact!with!a!lot!of!customers,!for!example!the!City!Clerks!
office!interacted!with!304!respondents!and!the!Communications!Office!interacted!with!78!
respondents.!All!departments!scored!above!a!3!average,!with!the!majority!scoring!above!a!4.!!
!
In!addition!to!customer!service,!we!did!learn!that!a!majority!of!the!customers!who!filled!out!the!
survey!get!information!from!the!eFnewsletter,!utility!bills,!and!Facebook.!We!also!gained!an!
additional!158!people!who!would!like!to!be!added!to!our!eFnewsletter!list.!!
!
Attached!with!this!memo,!you!will!find!the!entire!survey!with!all!the!scores!and!comments.!This!
has!also!been!sent!to!all!management!staff!to!review!as!well.!!
Neighbors*Committed*to*an*Exceptional*Quality*of*Life*
www.nixa.com*
Customer Satisfaction
Q1 Do you have a Nixa address?

Answered: 770
Skipped: 0
Yes
No
0%
10%
20%
30%
40%
Answer Choices
50%
60%
70%
80%
90%
100%
Responses
Yes
94.94%
No
5.06%
Total
731
39
770
1 / 95
Q2 Do you live inside the city limits?

Answered: 729
Skipped: 41
Yes
No
0%
10%
20%
30%
40%
Answer Choices
50%
60%
70%
80%
90%
100%
Responses
Yes
89.71%
654
No
10.29%
75
Total
729
2 / 95
Q3 In what city do you live?

Answered: 36
Skipped: 734
Responses
Date
Ozark
1/22/2016 8:38 AM
Springfield
1/22/2016 8:11 AM
Highlandville
1/21/2016 9:32 PM
OZARK ADDRESS, BUT REALLY LIVE JUST SOUTH OF NIXA, WEIRD ZONING LAWS, HAVE A NIXA PHONE
NUMBER
1/21/2016 8:01 PM
Springfield
1/21/2016 6:57 PM
Greene Co.
1/21/2016 5:05 PM
Springfield
1/21/2016 4:57 PM
nixa
1/21/2016 2:34 PM
Address is Ozark, MO
1/21/2016 2:17 PM
10
Clever
1/21/2016 1:05 PM
11
Ozark
1/21/2016 12:16 PM
12
Springfield
1/21/2016 12:11 PM
13
ozark
1/21/2016 11:44 AM
14
Springfield mo
1/21/2016 11:26 AM
15
Springfield temporarily. Moved from Nixa and currently building a home in Nixa.
1/21/2016 11:23 AM
16
Nixa
1/21/2016 11:17 AM
17
St. Louis, MO
1/21/2016 10:45 AM
18
Branson West
1/21/2016 10:45 AM
19
Springfield
1/21/2016 10:45 AM
20
Ozark
1/21/2016 10:39 AM
21
Springfield
1/21/2016 10:37 AM
22
Castle Rock, CO
1/20/2016 4:31 PM
23
ozark
1/19/2016 5:46 PM
24
Highlandville
1/19/2016 2:58 PM
25
Republic
1/19/2016 2:15 PM
26
Reeds spring
1/19/2016 2:03 PM
27
Highlandville
1/17/2016 7:13 PM
28
Springfield
1/14/2016 12:31 PM
29
Not within city limits. Christian county only.
1/14/2016 7:02 AM
30
Clever
1/13/2016 7:30 PM
31
Collinsville
1/10/2016 1:17 PM
32
Billings
1/8/2016 8:52 PM
33
Springfield
1/8/2016 3:40 PM
34
Republic
1/8/2016 12:00 PM
35
Billings Mo
1/8/2016 11:39 AM
3 / 95
36
Clever, but in the Nixa school district.
1/8/2016 11:16 AM
4 / 95
Q4 Do you own a business in Nixa?

Answered: 762
Skipped: 8
Yes
No
0%
10%
20%
30%
40%
Answer Choices
50%
60%
70%
80%
90%
100%
Responses
Yes
9.58%
No
90.42%
Total
73
689
762
5 / 95
Q5 I'm very satisfied with customer service

at the city as a whole.
Answered: 709
Skipped: 61
(no label)
Strongly
Agree
(no
Somewhat
Agree
Neither Agree or
Disagree
Somewhat
Disagree
Strongly
Disagree
45.13%
31.88%
14.10%
6.77%
2.12%
320
226
100
48
15
label)
10
Total
Weighted Average
709
4.11
Comments
Date
Nixa City Utilities has very inconvenient hours for the working person.
1/22/2016 9:21 AM
my only compliant is the Police Department in dealing with tenant problems
1/22/2016 8:39 AM
Everywhere I go people are very nice and helpful
1/22/2016 8:18 AM
Grew up in nixa. Still do business with the Nixa schools. Always a good experience
1/21/2016 9:32 PM
We have not had a lot of dealings with the city, but what dealings we have had, the service has been great.
1/21/2016 9:02 PM
Nixa utilities are a bunch of ....
1/21/2016 8:38 PM
I say I somewhat agree because while I am happy to be a Nixa resident, there have been times where customer
1/21/2016 6:27 PM
service has not made me feel welcome; on the same token, I have also spoken with customer service that has been
exceptionally helpful.
8
Shutting off my power after 10 days past due is assinine.
1/21/2016 5:45 PM
No reason to contact city in last year. I like the newsletter, though.
1/21/2016 4:58 PM
10
I pay most all my bills on line from my BOA account which allows my payment to go directly to the bill holder. I can't
believe a City like Nixa will not allow this. I have to make payment at least nine days in advance to allow the check
1/21/2016 4:48 PM
from my bank to meet the due date timeline. I realize you have other options but you want a fee for using some of
them. No one else I pay charges fees.
11
Some areas of the City are well maintained where others are not. SOme intersections are so overloaded - i.e 14& 160.
1/21/2016 3:49 PM
12
Recently dealt with utility department. Received a robotic uncaring response to a utility issue. I'm unhappy enough that
1/21/2016 3:46 PM
it is a factor I am strongly considering in relocating back to Springfield after 12 years in Nixa.

13
Haven't really had to have contact .
1/21/2016 3:35 PM
14
Only thing is the need fro a Traffic Engineer to check the timing of the traffic signals, the signing on the signal arms,
1/21/2016 3:16 PM
and the speed limits in the residential areas (15mph is not acceptable I've checked the one off of North Street and
100% were going over 20mph.)
15
Every time I call to ask questions I always seem to deal with extremely rude people. Seems like most are lacking in
social skills.
6 / 95
1/21/2016 3:03 PM
16
We appreciate how willing the city is to help us at The Gardens at Woodfield.
1/21/2016 2:24 PM
17
We own duplexes and the gas service is very difficult to get tenants connected and they are hard to deal with. the
utility company for electricity and water is some better. Non inspection on weekend makes it difficult.
1/21/2016 1:24 PM
18
Very professional staff
1/21/2016 1:24 PM
19
We had an experience in August where our bill was paid, but came home to the electricity being shut off. We were
able to prove through online bank statements that we had paid the bill on time so the after hours guy turned it back
on, but that experience was not fun.
1/21/2016 1:23 PM
20
The Planning and Zoning department has been rude and unhelpful. They act as if it is inconvenient for them to do their
job.
1/21/2016 1:07 PM
21
I have a horrible neighbor

and I am in almost constant contact with the Nixa Police Department
regarding my dog. They are always very kind to me, even though my neighbor is not
1/21/2016 12:52 PM
22
Suddenlink stinks
1/21/2016 12:43 PM
23
A couple of the ladies in the City of Nixa Utility office aren't that friendly.
1/21/2016 12:35 PM
24
I have received the best service from the city hall office. I was in need of direction regarding licensing and the ladies
were very helpful.
1/21/2016 12:23 PM
25
I have had one positive experience with Nixa City Government, which was the city Council, where I attended one
1/21/2016 12:09 PM
meeting on an issue relevant to my neighborhood. I felt the council made an admirable effort to hear all the sides and
get to a reasonable solution. I was surprised to be well treated by Nixa City Council because when I moved here, and
had to deal with city employees to establish city services, I found the employee I dealt with (sorry but I've forgotten her
name) to be disrespectful and curt. She used inappropriately escalating language in the conversation when I simply
needed answers to questions. I was shocked. She completely lacked an understanding of basic customer service and
seemed to want to fight from the moment I stepped to the counter. She must deal with lots of angry people and must
be anticipating a fight even when the customer needing her help isn't angry. This was three years ago, but I felt I was
treated so poorly that its the first thing I think of when you say Nixa City Services, and it defined what I think of Nixa
City Services. I also don't like the silly City requirement to blow out our sprinkler system through an independent
contractor each year. I've lived in KS, CO, UT and FL, and have never had to do this. The idea of water backing into
the system is completely silly. Although it isn't a financial burden, it is a nuisance, and I see it as merely a tax disguised
as a service in order to generate revenue. In general, my first impression of the city was very poor, and I tend to
continue to see the city as being a sub-par city when it comes to services, policies, etc.
26
we are new residents and we are more than satisfied ... we are delighted!
1/21/2016 12:03 PM
27
I've emailed the city twice about a pile of trash behind my house that I want removed with no response ever.
1/21/2016 11:40 AM
28
Greatest
1/21/2016 11:39 AM
29
I have only dealt with the city once in the nine years we have lived in Nixa. The problem was taken care of in a timely
manner and the customer service was excellent.
1/21/2016 11:37 AM
30
I've never had a problem, and I really appreciate having the Facebook updates.
1/21/2016 11:22 AM
31
I live in an apartment in a senior citi building in Nixa. We can't use the water for drinking. We have to buy water . The
1/21/2016 11:08 AM
sulfer is so strong smells like rotten eggs. It is damaging to my skin and hair. My hair is coming out.Please help!!
32
Phoned one day about my bill and the young man wasn't exactly pleasant. In a hurry to get off the phone.
1/21/2016 11:08 AM
33
The residental streets shoid be salted and cleared of snow.
1/21/2016 11:08 AM
34
The street light people a great. Quick response.
1/21/2016 11:03 AM
35
The fire inspector is difficult when there is no reason to be. I have other business people who vent with the same
frustration when dealing with him.
1/21/2016 11:01 AM
36
My husband truck got broke into and I couldn't get a policeman to come to my house then the next day my son's van
got egged and no police presence in our neighborhood
1/21/2016 10:58 AM
37
I've never had a bad experience with workers at the city.
1/21/2016 10:58 AM
38
I am not a fan how our city wastes money and time.
1/21/2016 10:56 AM
39
2014 shut my electric off in Nov or Dec. I lived in very nice neighborhood paid on time for 13 years and only twice was
late . BOTH due to holiday travel. I carry a credit balance most of the time anymore can't trust the City . Your billing
date to due date needs to be LONGER 30 days this is what all companies do... Visa MC banks etc.
1/21/2016 10:55 AM
7 / 95
40
I am dissapinted at your pathetic attempt at economic development. It was a half hearted by the book attempt with no
input by the city counsel on to what the city will do to encourage business to come to Nixa. I am the former CoChairman of the Economic Development Board in the City of Sunrise Florida and was in part involver in bringing the
Florida Panthers Professional Ice Hockey Team and the expansion of the Saw Grass Mills Discount Mall (the second
largest in the United States), and many more businesses. I know a little about Economic Development ans Nixa has
not even scratched the surface.
1/21/2016 10:54 AM
41
No complaints in 26 years living here.
1/21/2016 10:51 AM
42
I sometimes think that the city lacks in getting street lights fixed in a timely manner in neighborhoods. Street light in
front of
had been out since 2012
1/21/2016 10:48 AM
43
I wish there was an easier way to get new resident names and addresses for my company to send a letter to them
about our business. Very tedious and time consuming now
1/21/2016 10:47 AM
44
N/a
1/21/2016 10:46 AM
45
Feel like the strategic planning was done for show with little intent for implementation.
1/21/2016 10:45 AM
46
My usual business is with paying my utility bill. I don't think you give enough time from when its sent to when its due
1/21/2016 10:45 AM
47
I only deal with utilities and I find them very difficult to work with.
1/21/2016 10:42 AM
48
Getting Gig internet was a HUGE plus!!!
1/21/2016 10:41 AM
49
receptionist was so kind and professionally her name is
1/21/2016 10:11 AM
50
The city government operates as a monopoly, giving us only one option for services. As a result, the employees who
are supposed to service us have blatant disregard for our needs, our comfort, and our security. I feel that they should
operate as a business, where they stand the chance of losing customers. Because, after all, we could choose to live
somewhere else.
1/20/2016 7:14 PM
51
You guys should have a budget for utilities. NOt everyone gets paid on the dates and a lot of us live pay check to pay
check.
1/20/2016 4:39 PM
52
I have only been in the office one time and it was fine.
1/20/2016 9:24 AM
53
Some of the departments are easy to work with and then there are some that are unbelievably rude.
1/20/2016 9:14 AM
54
In the few times I have contacted the city I have been met with rudness and almost felt like they were making fun of
me regarding some fence issues.
1/20/2016 9:03 AM
55
We live very near the police station and have been here for 13 yrs. The water problem in strong rain storms isn't good.
We have a lot of water through our backyard that should be going through the culverts.
1/19/2016 7:46 PM
56
I rarely have a need to come into city offices as most of my questions can be taken care of by fone.I am always able to
reach the people that I need to without any problem and they handle things promptly and efficiently.
1/19/2016 7:25 PM
57
I'm very disappointed with the Police department. They only seem to be interested in writing summons. Public contact
in a professional manor -------they just don't seem to care at all !!!!!
1/19/2016 6:20 PM
58
Sometimes I feel that city staff would benefit from some training in how to work with the public. Businesses benefit
1/19/2016 4:16 PM
when delivering open and friendly services - I personally feel government should operate in a similar fashion. The city
of Ozark seems to be better at this.
59
I use the fitness center at the community center and am very satisfied with customer service there.
1/19/2016 3:00 PM
60
I don't know if this is in the correct category, but we would like to see more sidewalks and walking trails in Nixa.
1/19/2016 2:37 PM
61
I get help in Springfield!
1/19/2016 2:21 PM
62
drive up utilities good
1/17/2016 3:42 PM
63
everyone I've met seem very nice
1/15/2016 3:18 PM
64
I have had no contact with city, only DMV.
1/14/2016 1:49 PM
65
I have always found employees willing to help.
1/14/2016 12:33 PM
66
City utilities is in flexable and if they were a credit card company they would be breaking the law.
1/14/2016 10:05 AM
67
Absolutely not satisfied. I have worked with other city offices and I think the employees of Nixa are rude and very
unhelpful.
1/14/2016 9:57 AM
68
Everything except for the city utilities employees.
1/14/2016 9:28 AM
8 / 95
69
I don't think there should be an extra fee when paying the bill online.
1/14/2016 12:14 AM
70
City Utilities
1/13/2016 10:12 PM
71
Always friendly and seem to care
1/13/2016 8:59 PM
72
To clarify - I own a house in Nixa, but have not moved as I'm trying to sell my house in Coffeyville first.
1/13/2016 7:17 PM
73
I'm the guy who made an almost daily fuss about the condition of South Norton Road. The city and county should have
been much more proactive on that. People were ruining tires hitting those potholes for goodness sakes. It's all better
now! ??
1/13/2016 6:35 PM
74
The people in the utility office are terrible on a good day. I've considered leaving because of the expiernce I had with
them on 2 occasions.
1/13/2016 6:24 PM
75
Lived in Nixa city for 15 years after being a highlandville resident all my life, moved her after spouse death. Have been
very satisfied with service, etc all the way around.
1/13/2016 5:35 PM
76
I had a question on my natural gas bill. The lady I talked to from city hall wasn't sure because of the switch of company
1/13/2016 5:18 PM
supplying gas. She took the time to research it and returned my call to let me know everything was fine. Thanks
77
This really don't pertain to customer service but seems like everything you do in this town cost money. The way they
charge you for permits in this town is ridiculous. The amount we pay out for personal property taxes and homeowners
tax for the school's its just crazy. It might be different if I had ever used or had any kids in the schools but I have no
vested interest in the schools at all. The mob mentality that Missouri has with it's personal property tax is something
I've never seen in any other state. What really makes me sick about it is the wages here don't justify the four different
taxes that a person could incur living here.
1/13/2016 5:16 PM
78
The main two offices that I have had dealings with are the utilities and the x center employees. The utilities have
usually been nice while the x center has been horrible. I go to Ozark and use there center.
1/13/2016 4:55 PM
79
cant seem to get to right people
1/13/2016 1:53 PM
80
As for the Utilities, they need to make it where you can choose the due date & keep it the same each month so it is
easier to budget.
1/13/2016 8:29 AM
81
common sense isn't used in all things
1/9/2016 8:04 PM
82
is wonderful but some of the councilman are questionable
1/8/2016 3:46 PM
83
Heard bad things from businesses trying to come to town. Hard to do business, rude.
1/8/2016 2:15 PM
84
I use the community center 5-6 times a week and the staff there are excellent. I have also had to contact other Nixa
1/8/2016 11:19 AM
city offices occasionally, such as to report a dead animal (promptly removed) or to find out of a lost animal was at
Animal Control (promptly answered by e-mail) or to let the police department know about a found animal (they were
willing to take the info in case an owner contacted them).
85
I would have put very satisfied till this past Wednesday when I had an encounter with this PD because some young
girl heard me jokeing after tripping over a chair, which only a liar has not done the like, I said in the business I was in, I
promise I not drunk. After I exit business two officers are waiting on me and it was demoralizing to say the least. I am
a health care professional. I am retired, I told them I do not drink but was continually asked. Be honest , how much
have you been drinking. And yes I am drafting the facts to city and state officials...not for vengeance for the injustice I
definitely received, the officer taking me home after saying he would arest me if I got in my car finally himself admitted
it was wrong, saying he would be p_ _ _ off too. I had to call a new friend from church..because Im new to Nixa. They
helped me to church and to get my car next morning. So the point of me letter which many will receive will be a yes
and no question. Is the city, the Chief of PD, the state OK with this. I chose to move here. Wrong answer and I will
relocate.
9 / 95
1/8/2016 10:04 AM
Q6 I'm always treated with respect when I

come into a city office.
Answered: 709
Skipped: 61
(no label)
Strongly
Agree
(no
Somewhat
Agree
Neither Agree or
Disagree
Somewhat
Disagree
Strongly
Disagree
51.34%
23.70%
18.19%
4.23%
2.54%
364
168
129
30
18
label)
10
Total
Weighted Average
709
4.17
Comments
Date
People are respectful and professional
1/22/2016 8:18 AM
I would say strongly disagree but I wasn't in the city utilities office at the time so I can't say that. I was pregnant with
1/21/2016 9:17 PM
my now 2yr old when I had a disconnect notice and I made several trips in and out of the office paying as much as I
could at a time and had everything paid by 12:30 and I returned home and my electric was still on and my bill was paid
in full so I thought I was good and about 3:00 a disconnect truck showed up to disconnect me and when I told them I
had paid it in full they called the office and spoke to a woman who informed me that I had to have it all paid before
trucks went out at 10am. After I told the men I wouldn't let them disconnect me because they had the money and it
would've meant i had to pay a reconnect fee and a deposit then they told me that the lady at the office decided to be
nice and not disconnect me and I should feel lucky. I think that's horrible that a company can have that type of rule and
not inform the customers unless that situation comes up. Your company should work with their customers like
Springfield utilities does!!
3
Never been in the offices
1/21/2016 8:48 PM
Haven't been there, Haven't needed so far. So that is good!
1/21/2016 7:37 PM
Refer to the previous question.
1/21/2016 6:27 PM
Only been one time.
1/21/2016 5:49 PM
I haven't been to a city office for about 8 years or there abouts.
1/21/2016 5:03 PM
No reason to visit city office in last year.
1/21/2016 4:58 PM
I have only visited your office once since we move here in 2011 so, I really have little to judge on. I've called a few
1/21/2016 4:48 PM
times and was treated ok.

10
The staff have always been good.
1/21/2016 3:16 PM
11
See above.
1/21/2016 3:03 PM
12
The utility department is rude when I have spoken to them. However the people when I have to have a rental
1/21/2016 3:03 PM
inspected are helpful...
10 / 95
13
Last time I was in the city office. The woman at the desk was rude, not willing to help with information about the front
yard being dug up by the city. Even though her name was on the paper work from dig rite. Walked off in the middle of
questions and answers with " I don't know why they did it. I just fill out the paper work for dig rite to mark it. And we
don't have to tell you why. It was an emergency." She said to go to the other building. Ask them. Walks off. The rudest
woman has no people skills. This has been over six months ago. Should have made a complaint then. But the other
building to care of it no problem. I suggest a class or classes in customer service. ( we did find out why the yard was
dug up. They got an 80,000 camera stuck in the sewer pipe)
1/21/2016 2:17 PM
14
Have not been there
1/21/2016 2:10 PM
15
I haven't been in a city office since I moved here over a year ago.
1/21/2016 1:57 PM
16
I actually haven't been in a City Office since I had my utilities turned on in 2012
1/21/2016 1:26 PM
17
Ffriendly but not very efficient. Make inspection appointment in one place, pay in another, give a of duplicate info.
1/21/2016 1:24 PM
18
I've had less than friendly encounters on more than one occasion.
1/21/2016 1:23 PM
19
I don't want to say disrespected but after obtaining a fence permit I left feeling as though I was a bother with the
questions I had.
1/21/2016 12:23 PM
20
Very unfriendly
1/21/2016 12:10 PM
21
I've been to the city offices twice in three years. Once, to attend a City Council meeting, where I feel I was treated
very well. The first time I visited was when I moved here and was to establish city services. See my comments in # 4
1/21/2016 12:09 PM
for more info, but your city employee who I dealt with tops the list for the worst ever. Also, the gentleman in your office
who oversees the Sprinkler Blow Out program is very polite and generally nice, but I get a letter from him every year
saying I'll be fined or whatever, if I don't provide proof that I've had by Sprinkler's purged, when the contractor that
does it has been to my house and done the work weeks to a month or so prior. Since I can't provide the affidavit and
since the contractor is the one operating in the middle, you should be contacting him, not hassling me.
22
Everybody has been great (utilities, city hall, swimming pool, police, road maintenance) but the customer service at
the rest of the community center is very spotty. There appears to be little concern about a fitness center that will not
address excess fragrance and other noxious odors when requested by people with allergies. Similarly, if we are to be
proud of the professionalism of the fitness staff, their certifications and professional designations should not be a
secret. We cannot trust our safety to the staff no matter how inexpensive the fee. And the youths at the desk and their
1/21/2016 12:08 PM
supervisors should behave as though we voters are important regardless of our age. Training is clearly lacking.
Perhaps they can learn from our excellent, other staff.
23
Good
1/21/2016 11:39 AM
24
I have never come into the city office.
1/21/2016 11:37 AM
25
Never been.
1/21/2016 11:22 AM
26
I rarely go into a city office
1/21/2016 11:19 AM
27
I even entered the wrong department and
28
See above comment.
1/21/2016 11:08 AM
29
Have not been to a city office in many years.
1/21/2016 11:06 AM
30
Never been to city office
1/21/2016 11:03 AM
31
I have not had the need to come in, but have always been treated courteously on the phone.
1/21/2016 11:02 AM
32
Everyone is friendly and helpful.
1/21/2016 10:58 AM
33
I am putting them out for them to get out of their chair.
1/21/2016 10:56 AM
34
People at the desk in the utility office are either un-inspired in their job, or incompetent.
1/21/2016 10:56 AM
35
I don't really ever come in.
1/21/2016 10:48 AM
36
Usually treated like I am interrupting work rather than a customer who should be valued.
1/21/2016 10:47 AM
37
N/A
1/21/2016 10:46 AM
38
never had to come into a city office
1/21/2016 10:45 AM
39
The utilities people are not helpful and are very rude. The young gentleman is the only polite one there.
1/21/2016 10:42 AM
40
I have been ignored and then treated very rudely by the lady in the front office to the right as you enter the city offices.
She has been a terrible representative of the city.
1/21/2016 10:42 AM
was very kind.
11 / 95
1/21/2016 11:17 AM
41
Haven't been in a city office.
1/21/2016 10:41 AM
42
Rarely go into a city office
1/21/2016 10:39 AM
43
I feel as if my presence is disruptive, and that I am keeping employees from doing what they would otherwise be
doing. Yet my presence and dealing with my concerns is indeed one of their duties.
1/20/2016 7:14 PM
44
The last time I was in I greeted with an additude and wait at least 15mins. before they came to the window.
1/20/2016 4:39 PM
45
The girl in the permit office acts like it is a bother to help you. And the lady over the Human Resources is rude and
hard to deal with.
1/20/2016 9:14 AM
46
Again, getting a simple permit was met with disrespect.
1/20/2016 9:03 AM
47
We feel the restrictions in the subdivision aren't being enforced the way they should.
1/19/2016 7:46 PM
48
Have not needed to visit a city office.
1/19/2016 7:07 PM
49
Depends on the office !
1/19/2016 6:20 PM
50
Never visit a city office.
1/19/2016 3:00 PM
51
If anyone notices.
1/19/2016 2:21 PM
52
Haven't been into city offices very often.
1/19/2016 9:42 AM
53
drive up utilities good
1/17/2016 3:42 PM
54
See above.
1/14/2016 1:49 PM
55
My girlfriend lives in Nixa and we have found that staff is very respectful and helpful when we needed them.
1/14/2016 12:33 PM
56
The employees from the recycling center act like you are putting them out. The employees at the city utility office act
like you are beneath them. The police could care less about anything other than stopping kids and harassing them and
I don't have kids I see it from the traffic stops I go by.
1/14/2016 9:57 AM
57
Only utility employees.
1/14/2016 9:28 AM
58
It varies between offices
1/14/2016 9:18 AM
59
Never go into an office - drop off utility payment at drive-in window. Staff are very nice there!
1/14/2016 8:38 AM
60
as a customer, in most stores I am given a warm greeting
1/13/2016 7:31 PM
61
Haven't been by City Hall lately. I hope they have a receptionist by now. When we moved here we had to roam the
1/13/2016 6:35 PM
halls and find open doors to ask questions.

62
sometimes the attitude is if you don't like it deal with it
1/13/2016 5:16 PM
63
I don't have to go into the office.
1/13/2016 5:15 PM
64
I have been treated very rudely from

at the parks department. I have extensively volunteered for
different programs and have been lied to and talked down to. Our parks programs are a joke for the youth and I have
taken all my business out of town for this reason.
1/13/2016 4:55 PM
65
not very business friendly
1/13/2016 1:53 PM
66
Never been there
1/8/2016 9:43 PM
67
The city utility office has a lady there that isn't friendly at all!!!
1/8/2016 12:16 PM
12 / 95
Q7 City staff members are

knowledgeable about their jobs.
Answered: 709
Skipped: 61
(no label)
Strongly
Agree
(no
label)
Somewhat
Agree
44.71%
317
Neither Agree or
Disagree
28.49%
202
Somewhat
Disagree
22.28%
158
Strongly
Disagree
2.82%
20
1.69%
12
10
Total
Weighted Average
709
4.12
Comments
Date
I would assume so, but have not been in there.
1/21/2016 7:37 PM
I have never had an issue with a staff member not knowing how to handle a problem or not knowing the answer to a
question.
1/21/2016 6:27 PM
My interaction has been very limited.
1/21/2016 6:11 PM
One time only---regarding recycling
1/21/2016 5:49 PM
I don't know, I would expect so... ?
1/21/2016 5:03 PM
Nothing to compare this too.
1/21/2016 4:58 PM
Again, I haven't had a lot of communication with staff but what little I've had has been very good.
1/21/2016 4:48 PM
recently my husband visited City Hall to get some answers regarding our developer and he was not given the true
facts.
1/21/2016 3:49 PM
Many times I am put on hold and after a long time the answer I get is ...I don't really know.
1/21/2016 3:03 PM
10
help us at The Gardens at Woodfield and they are outstanding workers.
1/21/2016 2:24 PM
11
Depends who you talk to. See above comment.
1/21/2016 2:17 PM
12
Not applicable
1/21/2016 2:10 PM
13
We had a water leak at meter, city said it down the line between meter and house. We had several plumber out and
they all agreed the leak was at the meter. We called the city out and directed them where to feel on the meter to find
the leak. Once they were convinced they came right out and changed the meter in nothing flat. They were very
efficient and professional.
1/21/2016 1:26 PM
14
Again, the desk staff and their supervisors seem clueless about customer service.
1/21/2016 12:08 PM
15
I don't know about this but I'm always happy when the power comes back on.
1/21/2016 11:56 AM
16
Very nice
1/21/2016 11:39 AM
17
don't know
1/21/2016 11:22 AM
13 / 95
18
I've never really have had to deal with a staff member
1/21/2016 11:19 AM
19
Haven't had much interaction.
1/21/2016 11:06 AM
20
Everyone I have come in contact with was very professional.
1/21/2016 11:03 AM
21
When we inquired about signage regulations when looking to purchase a building for our business the person on the
line we were directed to didn't know where "the old downtown" was. When we stated the street where Sucker Days is
held, he still didn't seem to know where or what we were talking about.
1/21/2016 11:01 AM
22
I've never had a question go unanswered or ignored. If the person I'm speaking with doesn't have an answer, they find
someone who has the information. Very happy with the service.
1/21/2016 10:58 AM
23
I have argued items with them and when they go to look it up I am right and they say I didn't know that but...
1/21/2016 10:56 AM
24
In the past there was some confusion over how to reach animal control.
1/21/2016 10:55 AM
25
unknow at this time
1/21/2016 10:54 AM
26
I have had occasion to find someone that wasn't helpful when asked questions in the utility dept. Nothing that would be
hurtful to my way of life.
1/21/2016 10:51 AM
27
Only made a couple of calls, mostly for the burnt out street light. Never been fixed. They seem knowledgable, but not
sure about performance.
1/21/2016 10:48 AM
28
N/A
1/21/2016 10:46 AM
29
Never had to contact anyone
1/21/2016 10:45 AM
30
Haven't talked to them much, but they can always give me answers.
1/21/2016 10:42 AM
31
They agreed to rezone a residential area to support multi-family dwellings in a more upscale area. This brought down
housing worth in the surrounding area.
1/21/2016 10:41 AM
32
Don't have enough information to answer this.
1/21/2016 10:39 AM
33
I feel that most of them know what their jobs are and are capable of doing them well.
1/20/2016 7:14 PM
34
seems to be.
1/20/2016 9:24 AM
35
Again, have not needed to call or visit a city office. I use the Community Center for the treadmill & I just scan my card
& really don't need to talk to anyone. But a year ago, when I asked an attendant to help me with a machine, he was
very helpful.
1/19/2016 7:07 PM
36
Some of the offices are very nice and professional in contact with the public.
1/19/2016 6:20 PM
37
have not encountered staff
1/19/2016 6:09 PM
38
If they were knowledgeable they would answer your questions without referring you to 6 other people and then calling
you back.
1/19/2016 2:21 PM
39
Building and zoning in particular
1/19/2016 12:03 PM
40
do not know
1/17/2016 3:42 PM
41
They are hired based on who they know rather than qualifications.
1/17/2016 2:49 PM
42
Only city utilities employees.
1/14/2016 9:28 AM
43
Lady at the permit office acts like she doesn't ever know anything the guy at the water office can't seem to remember
1/13/2016 5:16 PM
that we don't have a sprinkler system. Hell first year he shut my water off because he said I had a sprinkler system.
44
Parks has been a nightmare to work with. I stopped trying and go elsewhere and spend my money. I will never vote for
a tax increase as long as
are there.
1/13/2016 4:55 PM
45
Give
1/13/2016 4:51 PM
46
talk to one department they tell us to call another
1/13/2016 1:53 PM
47
Police officers could be paid more for the difficult jobs they do.
1/8/2016 11:20 AM
a raise!
14 / 95
Q8 Have you ever interacted with the City

Clerk's Office (business licenses, garage
sale permits, dog licenses, etc.)?
Answered: 702
Skipped: 68
Yes
No
0%
10%
20%
30%
40%
Answer Choices
50%
60%
70%
80%
90%
100%
Responses
Yes
43.30%
304
No
56.70%
398
Total
702
15 / 95
Q9 I was very satisfied with the City Clerk

Office's customer service.
Answered: 305
Skipped: 465
(no label)
Strongly
Agree
(no
label)
Somewhat
Agree
64.92%
198
Neither Agree or
Disagree
20.98%
64
Somewhat
Disagree
8.52%
26
Strongly
Disagree
3.28%
10
2.30%
7
10
Total
Weighted Average
305
4.43
Comments
Date
they remembered me and my dog from the previous year.
1/21/2016 4:44 PM
Extremely rude people.
1/21/2016 3:03 PM
I renew my licenses yearly and am always greeted with a friendly face!
1/21/2016 12:25 PM
Able to mail out dog registration due to not being in Nixa during business hours
1/21/2016 11:54 AM
Any questions or problems were solved the first visit.
1/21/2016 11:18 AM
Living in another city prior to Nixa, all dog license were purchased through the Vet. Clinic yearly when dogs were
vaccinated, therefore all dogs were registered, solving many problems & city had more funds available to work with &
1/21/2016 11:06 AM
gave the owners more responsibility of their pet.

7
Go check to see who is having a garage sale and did they get a license? Make them pick up signs that is your job.
1/21/2016 11:05 AM
When i came in to get my business license
1/19/2016 7:33 PM
Personnel were very helpful. Acted professionally and were very gracious.
1/19/2016 2:56 PM
10
Totally not satisfied they do not check on garage sales licenses or they would know that might neighbor has one every
month from March to October and as a street we have made numerous complaints because of the traffic and parking.
1/19/2016 2:29 PM
11
the women in the office seemed very happy
1/15/2016 3:19 PM
12
was very nice and helped me with my application.
were very friendly.
1/14/2016 11:56 AM
13
I do not like the practice of the clerk's office regarding garage sales. They get the money, do not check to see if it is in
area that can handle the traffic or go around and check that signs or sales have been cleaned up. I think that the
clerk's office should do their homework and update the job requirements of the office and actually give a service to the
community instead of justing expecting a paycheck or money from the people of the town.
1/14/2016 10:00 AM
14
She was pleasant. Answered our questions appropriately.
1/14/2016 4:13 AM
15
Very friendly
1/13/2016 7:48 PM
16
very friendly when I got a dog license
1/13/2016 7:31 PM
17
is awesome!
1/13/2016 1:14 PM
16 / 95
Q10 Have you ever interacted with the

Communications Office?
Answered: 700
Skipped: 70
Yes
No
0%
10%
20%
30%
40%
Answer Choices
50%
60%
70%
80%
90%
100%
Responses
Yes
11.14%
78
No
88.86%
622
Total
700
17 / 95
Q11 I was very satisfied with the

Communications Office's customer service.
Answered: 78
Skipped: 692
(no label)
Strongly
Agree
(no
label)
Somewhat
Agree
46.15%
36
Neither Agree or
Disagree
21.79%
17
Somewhat
Disagree
8.97%
7
Strongly
Disagree
14.10%
11
8.97%
7
10
Total
Weighted Average
78
3.82
Comments
Date
I feel there is work to be done in this area, I believe a person should be open minded to new idea's not just their
own...and certainly not look down on a person because of education or that they have a different pay scale then
their's..Lot's of room for improvement in this area.
1/21/2016 2:34 PM
If it's the building on Katherine past the recycling center. Then no. Horrible
1/21/2016 2:19 PM
She is a very condescending person. Not a real good "face" for the City of Nixa, I would expect a friendlier attitude as
the Communication's department.
1/21/2016 1:11 PM
I have only contacted by text or e-mail about emergency notification. All went just fine.
1/21/2016 11:38 AM
I don't know for sure what that is.
1/21/2016 11:12 AM
If you don't take the paper which we don't we never know what is going on in town.
1/21/2016 11:06 AM
Communication within the City of Nixa is top notch. Really. If there is an issue or question, we are alerted quickly.
1/21/2016 10:58 AM
Police and the city's spokeswoman work well together, getting timely information to the public and media so everyone
can have up-to-date information.
8
I waited for a little bit before servied.
1/20/2016 4:40 PM
A month or two ago I sent an email suggestion for a news story in the Nixa Government e-newsletter. The receipt of
my suggestion was not acknowledged - this should be standard practice.
1/19/2016 4:19 PM
10
What communications office!
1/19/2016 2:30 PM
11
What communications office?
1/14/2016 10:00 AM
12
is the salvation of the whole shebang. She is a conscientious professional who probably handles more than
her job description indicates.
1/13/2016 6:37 PM
13
That lady was really nice and knowlegeable and did a great job helping me
1/12/2016 2:47 PM
14
15
is very knowledgeable, organized and quick to respond.

She is a know it all and can be very condescending.
1/12/2016 2:45 PM
1/12/2016 2:42 AM
18 / 95
Q12 Have you ever interacted with the Court

Department (tickets, fines, court dates,
etc.)?
Answered: 698
Skipped: 72
Yes
No
0%
10%
20%
30%
40%
Answer Choices
50%
60%
70%
80%
90%
100%
Responses
Yes
21.49%
150
No
78.51%
548
Total
698
19 / 95
Q13 I was very satisfied with the Court

Department's customer service.
Answered: 150
Skipped: 620
(no label)
Strongly
Agree
(no
label)
Somewhat
Agree
51.33%
77
30.67%
46
Neither Agree or
Disagree
Somewhat
Disagree
12.00%
18
Strongly
Disagree
2.00%
3
4.00%
6
10
Total
Weighted Average
150
4.23
Comments
Date
My son was given an erroneous ticket at 160 & 14 for going up on the right-of-way to turn East on 160; the judge was
very understanding as my son was driving with a permit and collected the fee, but allowed it to not be on his record. I
contacted the office to have more discretion in the future for drivers learning how to drive rather than tarnishing the
image of officers in the public's eye.
1/22/2016 8:22 AM
The prosecutor is helpful.
1/21/2016 3:04 PM
They quickly handled my traffic ticket
1/21/2016 1:28 PM
my husband had an expired insurance card and I was able to bring in the current one without any trouble
1/21/2016 12:54 PM
It was a bogus ticket. Going over 20 mph on Market Street, really?
1/21/2016 11:58 AM
I have waited hours to talk to someone in the court office. I have argued points about our roads and the bizarre lanes
on Gregg and 14 Hwy but I was talking to a person with no idea what I was talking about.
1/21/2016 11:08 AM
I paid a ticket before it was officially turned in by the officer. I was afraid my payment would get lost in the shuffle, but
it didn't.
1/21/2016 10:59 AM
I have had to deal with Family Court department. The ladies are very nice but I wish they could be more helpful, filling
out forms etc.
1/21/2016 10:50 AM
I have had neighbor issues and the court admin have been very understanding, great listener and good with advice.
1/21/2016 9:40 AM
10
All the police just want to make money off of the citizens by issuing "Fake" tickets. I got a ticket for not wearing a seat
belt, but I clearly was. The policeman tried to tell me that I was speeding and that the seat belt ticket would not cost
me as much. I fought it and won.
1/21/2016 7:58 AM
11
Wasn't very pleased with the police officers attitude but the clerks were very good.
1/19/2016 4:41 PM
12
If you get a ticket and go in to discuss it they have no idea what to do they are programmed to only accept money and
are baffled if you want to talk to anyone.
1/19/2016 2:40 PM
13
14
are great.
1/14/2016 11:57 AM
I have never been issued a ticket but have talked to the office on a couple of occasions, I waited over a 1 1/2 to see
someone.
20 / 95
1/14/2016 10:02 AM
15
One of the clerks is very friendly, but one is not. She was very short seemed to be a pain in her side.
1/14/2016 9:20 AM
16
I got a speeding ticket several years ago.
1/13/2016 4:56 PM
17
Very rude, unwilling to listen, unrelentingly rude despite my efforts to fix a ticket. I moved out of nixa won't go back.
1/8/2016 3:42 PM
21 / 95

Development Department (building permits,
inspections, fence permits, etc.)?
Answered: 693
Skipped: 77
Yes
No
0%
10%
20%
30%
40%
Answer Choices
50%
60%
70%
80%
90%
100%
Responses
Yes
32.47%
225
No
67.53%
468
Total
693
22 / 95

Development Office's customer service.
Answered: 225
Skipped: 545
(no label)
Strongly
Agree
(no
Somewhat
Agree
Neither Agree or
Disagree
Somewhat
Disagree
Strongly
Disagree
51.11%
28.00%
6.67%
8.00%
6.22%
115
63
15
18
14
label)
10
Total
Weighted Average
225
4.10
Comments
Date
The person we received the permit for should had known we did not need a permit for what we had done
1/22/2016 8:21 AM
Much easier process in nixa
1/21/2016 9:34 PM
It is much better than it used to be.
1/21/2016 8:49 PM
I was told by Nixa that I had to work out drainage backup in my yard caused by a berm installed by a lower grade
1/21/2016 6:12 PM
neighbor without Nixa advising the berm neighbor.

5
My experience was over 15 years ago.
1/21/2016 4:59 PM
When employees defend the developers and do not tell the truth about how poor planning got thru the City it is not
1/21/2016 3:50 PM
good customer service to the citizens

7
They were cordial and worked to get the answers to my inquiry.
1/21/2016 3:17 PM
if this is the department that does rental inspections they are helpful.
1/21/2016 3:04 PM
Building a house required way too many permits and inspections. I've heard others say they would not build here
again due to the hassle.
1/21/2016 1:27 PM
10
They just made me feel like I was interrupting them, that it was an inconvenience to them to do their job.
1/21/2016 1:12 PM
11
Again, my fantastic neighbor complained that I had a broken fence. The City was nice enough about it
1/21/2016 12:54 PM
12
I felt as though I was a nuisance with questions I had about my permit.
1/21/2016 12:26 PM
13
The contractor who put up a fence for me must have dealt with the Development Office. There was no issues getting a
1/21/2016 12:11 PM
permit.
14
Three different inspections seems a bit excessive for a deck not even a two feet from the ground.
1/21/2016 11:55 AM
15
See previous reply
1/21/2016 11:40 AM
16
This department could be a little more business friendly. Would like to see an easier less costly approach to getting
new business in Nixa.
1/21/2016 11:13 AM
17
Sometimes people need to take a mandatory retirement. The ideas of our office are so outdated that hardware stores
1/21/2016 11:09 AM
do not even know what they are wanting us to do.
23 / 95
18
I had some small hiccups with the rental property inspection. I had called and scheduled an inspection and the
inspector never showed up for the reinspection and we had renters moving in the following day. The office allowed
the movers to move in and then inspected the following Monday.
1/21/2016 10:38 AM
19
Very rude people in this office...
1/20/2016 9:04 AM
20
Subdivision rules & regulations aren't being enforced, for so many cars parted in the street and on both sides of the
street. I question which side should the cars be parked if they are in front of your home?
1/19/2016 7:49 PM
21
When i started my business i didn't know i needed to get a permit unitl i went to the utility office. they sent me to see
. He was very understanding that i didn't know and took the time to explain the infill permit requirments,
he seemed to be very smart and helped me to get what i needed to turn utilities on. He sent a guy named Joe to
inspect my business and helped me get what i needed to open. Very confusing process but they made it easy to get
done.
1/19/2016 7:38 PM
22
The staff are knowledgeable and generally very receptive to discussion.

professional.
1/19/2016 4:21 PM
23
they helped with my problem with my neighbor. everyone I spoke with were very nice and helpful
1/15/2016 3:21 PM
24
We recently put up a fence and
1/14/2016 12:35 PM
25
I appreciate the rental inspection program, it keeps my apartment complex clean.
1/14/2016 11:57 AM
26
I had to get a permit for a fence, I don't know why you have to have a permit for a fence! But the young lady at the
front desk was very helpful
1/14/2016 10:34 AM
27
Get some new people in there with a personality. Dry, dry, dry.
1/14/2016 10:03 AM
28
In my dealings the front staff they have been very short with me. Only doing what they have to but never going out of
their way to help me more. I have felt like I should know what I'm doing with no guidance. They have made me feel
like I'm stupid.
1/14/2016 9:24 AM
29
Very friendly and helpful when I had to get a permit. Also had to talk to
of the problem
1/13/2016 7:50 PM
30
This is a very helpful department, especially when I got a permit for a fence. Also very helpful for a complaint on my
neighbor's grass.
1/13/2016 7:32 PM
31
Just asked for information.
1/13/2016 7:18 PM
32
Explain my issues with this office earlier in this survey
1/13/2016 5:17 PM
33
is always responsive and is very
was more than helpful during the permitting process.
about my neighbors grass. He took care
went out of her way to help me out with a problem, and the young gentleman, Nate I believe, was a great help
too.
24 / 95
1/13/2016 1:15 PM

Electric Department (electric lines, tree
trimming, etc.)?
Answered: 690
Skipped: 80
Yes
No
0%
10%
20%
30%
40%
Answer Choices
50%
60%
70%
80%
90%
100%
Responses
Yes
34.64%
239
No
65.36%
451
Total
690
25 / 95
Q17 I was very satisfied with the Electric

Answered: 238
Skipped: 532
(no label)
Strongly
Agree
(no
label)
55.46%
132
Somewhat
Agree
Neither Agree or
Disagree
23.95%
57
Somewhat
Disagree
7.56%
18
Strongly
Disagree
7.98%
19
5.04%
12
10
Total
Weighted Average
238
4.17
Comments
Date
We had a power line come down and they were there quickly to take care of the problem
1/22/2016 8:23 AM
Very fair in trimming the trees and not removing them.
1/22/2016 8:22 AM
City has poor management of lines, tree cutting.
1/21/2016 10:35 PM
Nothing good to say. Most of Nixa feels this way
1/21/2016 8:40 PM
Called to report vines on transformer. They never responded and did nothing to resolve issue.
1/21/2016 7:56 PM
Too many outages! Electric Department is an extortionist! It should be a crime to charge customers theses prices.
1/21/2016 6:32 PM
From tree trimming to questions about my bill, customer service has been exceptional. There is one problem I have;
though, and that is anytime I have needed to make payment arrangements, I have been told, payment arrangements
are not accepted. As a long time Nixa resident, being there for the people would be extremely helpful in tough times.
1/21/2016 6:29 PM
The tree trimming guys put an orange ribbon on my tree two years ago & it is still there.
1/21/2016 5:44 PM
I called to report a power outage once.
1/21/2016 5:04 PM
10
RUDE
1/21/2016 3:05 PM
11
It's taken months for them to come clip some dangerous tree limbs by a power line the keeps saying they will
1/21/2016 2:51 PM
12
Never a problem.
1/21/2016 2:36 PM
13
Previous comment is that they are not very efficient.
1/21/2016 1:25 PM
14
We were very satisfied with the gentlemen that came to our house to help with electrical issues.
1/21/2016 1:25 PM
15
They trimmed one of my trees and it died
1/21/2016 12:14 PM
16
They do a great job.
1/21/2016 11:58 AM
17
It's been several years, but at the time the were friendly and helpful
1/21/2016 11:20 AM
18
If it is not within the time of 9-4 you want be talking to the electric office.
1/21/2016 11:10 AM
19
Street lights
1/21/2016 11:04 AM
26 / 95
20
During an outage, they were very quick to respond.
1/21/2016 11:03 AM
21
But I wish I had more time to pay the bills. Before getting electricity turned off. 10days after due date is difficult if
unforeseen situation come up.
1/21/2016 11:00 AM
22
see comment prior question
1/21/2016 10:56 AM
23
Reported an outage
1/21/2016 10:44 AM
24
I do wish I was better informed about the tree trimming. I appreciate it was done, but they killed one of my trees and
I'm left responsible for having it removed.
1/21/2016 10:41 AM
25
They are careless and drove across my property without even asking.
1/21/2016 7:59 AM
26
The department seems very rigid in their expectations for payment. However, when there is a power outage I am
expected to be patient. This seems like a one-way street. Please practice what you preach.
1/20/2016 7:15 PM
27
The women working there seem a little hateful or unfriendly most times I've dealt with them. They act as though your a
bother to them and they don't have a good attitudes or happy to help demeanor. The city's policy on shutting electric
1/20/2016 9:53 AM
off after a few days late is ridiculous. There is no compassion in this area. Would love to see more options to help ppl
pay high electric bills besides LIHEAP, in the winter they only cover gas for some, and electric bills are still high. A
program that lets people donate to less fortunate. A program that screens people that are having a hard time or an
emergency once in a while. Would love to see something come of this idea.
28
Person answering phone was rude. The guy that I talked to in the electric department was nice.
1/20/2016 9:16 AM
29
Very happy with the tree trimmers in our neighborhood, good job.
1/19/2016 7:50 PM
30
I am a retired person and my Social Security check comes in about 10 days after the due date. So I have to pay a fine
"every month" ! A little consideration would be very nice !
1/19/2016 6:25 PM
31
They worked with us on requirements regarding a whole house generator along with building permits
1/19/2016 4:22 PM
32
Asked to lower my water meter so I could mow over it. No response
1/19/2016 2:28 PM
33
It was when I got my electric turned on.
1/19/2016 9:43 AM
34
During a outage we found the response time to quick at restoring our power.
1/14/2016 12:36 PM
35
We still have not had the tree limbs trimmed away from the power lines.
1/14/2016 10:37 AM
36
They trimmed trees on my property. They said they would return to pick up branches but never did.
1/14/2016 10:07 AM
37
Our power goes out constantly which is usually a result of a squirrel and rather than coming out to "flip" a switch we
wait alllllllllll day.
1/14/2016 10:05 AM
38
Called to report an outage and the person answering the phone was fairly abrupt in telling me that she had received
1/14/2016 8:39 AM
MANY calls to report the outage.

39
It was difficult to ever talk to anyone, but finally did after several calls.
1/13/2016 7:18 PM
40
will get to it when we can
1/13/2016 1:54 PM
41
We have lived in the house since October 16 2015, with in a month the power went out 6 times...
1/13/2016 8:50 AM
42
We had an issue that affected our residence late in the evening and staff was very prompt and courteous in getting
1/8/2016 3:23 PM
the issue resolved despite the time of day.
27 / 95

Human Resources Department?
Answered: 687
Skipped: 83
Yes
No
0%
10%
20%
30%
40%
Answer Choices
50%
60%
70%
80%
90%
100%
Responses
Yes
9.32%
No
90.68%
Total
64
623
687
28 / 95
Q19 I was very satisfied with the Human

Resources Department's customer service.
Answered: 65
Skipped: 705
(no label)
Strongly
Agree
(no
Somewhat
Agree
Neither Agree or
Disagree
Somewhat
Disagree
Strongly
Disagree
23.08%
29.23%
16.92%
13.85%
16.92%
15
19
11
11
label)
10
Total
Weighted Average
65
3.28
Comments
Date
Not very personable.
1/21/2016 2:37 PM
The Human Resource department is supposed to be for the employee. The department head is completely
unapproachable to the employees and has more power than that department should have.
1/21/2016 1:15 PM
people very polite but process very user-unfriendly.
1/21/2016 11:59 AM
Only contact was to give SDC tickets to the city for Christmas family. They were appreciative.
1/21/2016 11:40 AM
Only if you are one of the "Good Ole Boys" or related to one of the "Good Ole Boys"
1/21/2016 11:10 AM
I'm not sure of this, unless you mean the Family Services Dept.
1/21/2016 10:53 AM
The lady that has worked there for ever is a Bitch!
1/21/2016 7:59 AM
Very helpful
1/20/2016 4:47 PM
Not transparent.
1/17/2016 2:50 PM
10
Are you one of the "good ole boys?" better not try to get a job here!
1/14/2016 10:06 AM
11
The director has lack of approachability. HR is suppose to be the go to place. You get the vibe of guilty until proven
innocent.
1/14/2016 9:28 AM
12
Lady seemed very withdrawn
1/13/2016 1:55 PM
13
HR head needs to be replaced
1/12/2016 2:43 AM
14
wishy wasy like a waffle iron
1/11/2016 4:27 PM
29 / 95
Q20 Have you ever interacted with the Parks

Department?
Answered: 686
Skipped: 84
Yes
No
0%
10%
20%
30%
40%
Answer Choices
50%
60%
70%
80%
90%
100%
Responses
Yes
49.13%
337
No
50.87%
349
Total
686
30 / 95
Q21 I was very satisfied with the Parks'

Department customer service.
Answered: 337
Skipped: 433
(no label)
Strongly
Agree
(no
label)
Somewhat
Agree
53.12%
179
Neither Agree or
Disagree
28.19%
95
Somewhat
Disagree
8.90%
30
Strongly
Disagree
6.23%
21
3.56%
12
10
Total
Weighted Average
337
4.21
Comments
Date
Efficient, friendly, and helpful.
1/22/2016 8:23 AM
They are lazy
1/21/2016 10:35 PM
Most of the people who I have dealt with at the Parks dept. have been great but a couple of the younger girls that work
the front desk in the evenings & weekends not great with customer service.
1/21/2016 8:52 PM
Great group of people.
1/21/2016 7:57 PM
99.9% of the time I am very happy and continue to utilize the parks in Nixa. My family and I have a fitness
membership and although we are happy, we have dealt with staff at the desk that has not been very friendly to our
1/21/2016 6:30 PM
children or use during visits.

6
Interaction was over 15 years ago.
1/21/2016 5:01 PM
They really helpful during the Ice storm 2011
1/21/2016 3:55 PM
Lot's of room for improvement here.
1/21/2016 2:37 PM
I love the Nixa Parks Dept. We celebrate my son's birthday party every year at a park pavilion.
1/21/2016 12:55 PM
10
Everyone is always friendly. Some of the younger staff aren't very knowledgeable but that's to be expected.
1/21/2016 12:36 PM
11
Beautiful facilities but poor customer service at the desk and a palpibly poor attitude about why they exist. Several
members of the Ozark Center are fellow Nixa residents who have been unimpressed with the Nixa Center's apparent
attitude toward the safety and health of all its Members. By the way, the pool has been an important exception. Fully
certified lifeguards are radically different--and helpful.
1/21/2016 12:10 PM
12
We are members and there is no way to put your account on hold, if you go to work out there is no place to park
1/21/2016 12:04 PM
because the people with kids in basketball are there. They want more parks which we do not need we need to make
the ones we have work better. The flower garden at the central park total waste of money and it looks like sh**. Again
do not bring it up to anyone because we are to blame for not voting to raise our taxes higher.
13
new director a lot better...
1/21/2016 11:59 AM
14
We stopped going to your community center to walk when you stopped allowing seniors to walk without fees. We go to
1/21/2016 11:41 AM
Ozark now.
31 / 95
15
Excellent. Thanks!
1/21/2016 11:39 AM
16
Some desk workers don't seem sufficiently knowledgeable about certain programs (swim lessons, martial arts) and
have to refer to the director
1/21/2016 11:00 AM
17
I think that they could be more proactive with what they have, not what they want.
1/21/2016 10:50 AM
18
I have enrolled my children in the Nixa Parks Summer It Up program for the last few years and every year I have
watched as the quality of workers goes down. I spoke with
about this last year and saw improvement. I
have spoken to a few parents who feel the same way. I appreciate that the Parks dept offers such an educational and
fun program for kids but I don't feel that my children are as safe as I would like considering they are monitored by
apathetic and otherwise preoccupied high school students. This year I will be choosing to put my children in the Nixa
public school's XLT summer program. While the activities are very much the same the staff is more responsible and
concerned with my children's' well being and that is reassuring as a parent and well worth the extra cost.
1/21/2016 10:47 AM
19
20
does a nice job. He is approachable and in touch with the needs of the community.
Summer it Up! staff is great. The staff at the community center front desk, not so much. Sullen, unfriendly, not
1/21/2016 10:47 AM
1/21/2016 10:46 AM
knowledgeable
21
Appreciate personnel coming to the sr center to lead exercise.
1/21/2016 10:45 AM
22
We need a dog park!
1/21/2016 10:43 AM
23
Customer service seems good. Prices for using the Center are ridiculous.
1/21/2016 10:42 AM
24
They hire people who have no idea what is going on!
1/21/2016 7:59 AM
25
They had the opportunity to get a tax passed to improve the quality of life here in Nixa. Yet they didn't relay their
1/20/2016 7:18 PM
message, didn't display how they would be good stewards of public funds, and let a tax fail. When a tax fails, the
community loses confidence in their city.
26
There needs to be more activity slots for "Seniors" at the community center. Silver Sneakers is often overflowing and
using chairs that are not safe for the exercises and elderly.
1/20/2016 2:02 PM
27
I don't like the way money was asked for on the election for the parks. We are not dumb , we need all the
INFORMATION to make An Informed decision. I think the parks dept could be doing more with what they already
have. Squeeze those dollars and let citizens know about it. Then just ask for what you really need. About GOOD
customer service: I think you really need to hand everyone that works for the city a dictionary definition of what
customer service is, what it looks like, how it sounds, the way you feel when you give Good customer Service. A lot of
city employees have a very entitlement attitude. You all may need to get off your entitlement high horses and get back
1/20/2016 10:40 AM
to reality. You all are not Kings and Queens, you SERVE a wonderful community of good people that are very
generous. I think employee morale needs a good check-up. I'm not just picking on parks dept here but all
departments. I have not dealt with a lot of them personally but people talk and a lot of people think what I'm saying.
Thanks for giving people a chance to voice an opinion of our city services. I hope lots of people will participate and you
all can work towards making some happy changes to serve the community.
28
Have ask numerous times for parks to cut back the tall weeds in the northwest corner of the center's property. (where
they store Soccer goals and benches). They always said that they will get it done, but never does. It's a eye sore.
1/20/2016 9:27 AM
29
At times yes, however there have been times I have been at the Center for ball games and the staff seemed very put
1/20/2016 9:06 AM
off when we went to ask questions about snacks and stuff. Same thing happened one time at the Ball Park. They were
more interested in their phones.
30
its very busy at the gym, they need more help and more equipment
1/19/2016 7:40 PM
31
My interaction has been mostly with the staff at the Center. Also, staff were helpful in past meetings regarding the tax
proposals on parks improvements.
1/19/2016 4:24 PM
32
I am extremely disappointed in the childcare at the community center. I was looking for a place to except use while my
1/19/2016 3:30 PM
children would be looked after. I do not feel my children are safe there. There is no verification at pick up to ensure the
correct person is taking my children. Also, I have caught the workers on their phones and not paying attention to the
children more than once. The last time my 2 year old was being spun in a chair by an older child while the worker was
on his phone. I no longer trust them to watch my children.
33
Until the last 30 days (it has otter better). We would see 3 or4 times a week staff sitting around at the center
conversing with other staff members or on their phones. Ignoring people coming and going. It was apparent to us the
Parks Dept., was either over staffed, not supervised, or consciously serious about their jobs.
32 / 95
1/19/2016 2:44 PM
34
My 16 year old daughter was not allowed to use the fitness center because they hadn't updated her record when we
paid our annual family membership. All it took was a 2 minute phone call later in the day for me to make them fix the
error. They also refuse to put up volleyball nets on several occasions because they don't want to have to get up & do
something.
1/19/2016 2:44 PM
35
Everyone has been wonderful, whether it is the community center or organized sports, everyone is wonderful! Special
thanks to
at the front desk, she is always helpful and cheerful!
1/19/2016 2:10 PM
36
at the Fitness Center needs to listen to suggestions on how to improve classes to maintain membership.
1/19/2016 2:06 PM
37
new personal at the community center are doing a better job and friendly. Previously they were not. friendly to senior
persons at facility.
1/17/2016 3:44 PM
38
the teenagers at the pool are always friendly
1/15/2016 3:22 PM
39
The front desk employees are always friendly.
1/14/2016 11:58 AM
40
Would like to see the parks department take more advantage of our FREE programs.
1/14/2016 10:46 AM
41
We are members of the fitness club and do a number of things with the parks. They are the reason we want to put our
house on the market and move out of Christian County.
1/14/2016 10:07 AM
42
Our son's picture has not come to us yet from the basketball season that ended in December and when I contacted
the Parks Department, I was given the contact information for Lifetouch. I have had to call them twice and still don't
have our picture yet. I felt the Parks Department maybe should have made sure all pictures were sent to parents when
they realized there were missing packages (ours was not the only one not delivered).
1/14/2016 8:41 AM
43
at the community center is great with the kids and programming for the summer program.
1/14/2016 7:05 AM
44
Very friendly
1/13/2016 7:51 PM
45
City wide Garage Sale.
1/13/2016 7:19 PM
46
I would love to see a community garden
1/13/2016 5:14 PM
47
I have volunteered for years and have been lied too, talked down too and in general felt that I was wasting my time. I
1/13/2016 4:58 PM
will never support the parks department while Jodie and Matt are there.
48
Matt and Katie provide excellent customer service.
1/12/2016 2:46 PM
49
Matt Crouse is doing a great job
1/9/2016 8:22 AM
50
As stated earlier, we use the X Center many times a week, which I believe is operated by the Parks Department. BTW
1/8/2016 11:22 AM
"Parks" is not possessive (should be no apostrophe).

51
The uninterested staff at the front desk of the COMMUNITY center (NOT eXclusion center), who aren't very
knowledgeable when you ask them a question, make this statement hard to agree with.
33 / 95
1/8/2016 11:00 AM

Police Department?
Answered: 685
Skipped: 85
Yes
No
0%
10%
20%
30%
40%
Answer Choices
50%
60%
70%
80%
90%
100%
Responses
Yes
56.35%
386
No
43.65%
299
Total
685
34 / 95

Police Department's customer service.
Answered: 385
Skipped: 385
(no label)
Strongly
Agree
(no
label)
Somewhat
Agree
62.60%
241
19.48%
75
Neither Agree or
Disagree
Somewhat
Disagree
9.09%
35
Strongly
Disagree
5.97%
23
2.86%
11
10
Total
Weighted Average
385
4.33
Comments
Date
We have never had an incident with the Nixa Police that wasn't handled correctly. They are consistently one of the
1/22/2016 8:55 AM
best to work with as a business operator.

2
I feel that a problem exists with not same procedures always been done and we need to know what the position is of
the chief so that we can know how problems will be handled.
1/22/2016 8:43 AM
We are not home often, but one time we came home it looked like someone shot at our house. The officer was very
friendly is helping us. Also, told us that since we aren't home often do to our job he will have officers do drive by a little
1/22/2016 8:27 AM
more. You make us feel very safe

4
They seemed to be concerned about various car break-ins in our neighborhood.
1/22/2016 8:24 AM
I lost my dog
1/22/2016 8:04 AM
They are unprofessional
1/21/2016 10:36 PM
Very supportive and have nothing but respect for each one of them for keeping us protected.
1/21/2016 7:43 PM
The Police Department is the ONE and ONLY thing I like about Nixa city. Everything else SUCKS here and I will be
1/21/2016 6:34 PM
moving out of city limits as soon as I can.

9
Approximately five years ago, our home was broken into. It scared me and my family. While the police were there, I
also felt violated and not entirely safe, almost as if I was being blamed for the incident. Other than this, I have felt the
police protect and serve.
1/21/2016 6:33 PM
10
Police responded once to my home when my security sounded. They were very professional and very nice. Police
1/21/2016 4:53 PM
responded another time when I called about a strange package on my front porch. Police were very professional and
very nice.
11
Our police dept. is the best
1/21/2016 4:15 PM
12
I think the Nixa police department have some the finest and most professional officers I've ever met.
1/21/2016 3:53 PM
13
Nixa has an outstanding police force. They are receptive to hearing what is going on in neighborhoods and proactive
1/21/2016 3:49 PM
in resolving issues and giving feedback.

14
They helped set up a Neighborhood Watch
1/21/2016 3:19 PM
35 / 95
15
I have had positive experiences and negative experiences, mostly positive though.
1/21/2016 3:06 PM
16
Front desk personnel is lacking in social skills. I do not like going up there only to hear them loudly talk about their
personal lives. Very unprofessional.
1/21/2016 3:05 PM
17
Great service and fast response time. Very personal with their investigation.
1/21/2016 2:52 PM
18
We have a great Police Department
1/21/2016 2:20 PM
19
They are the best!
1/21/2016 1:28 PM
20
The police are a little clannish and the public are not part of the clan, interaction with the public could be a little better,
we all don't have our hair high and tight and wear black tactical gear..all of the people are not suspects, we very well
may be the best friend the police have when they are in a tight spot or need information. In my interactions when I
needed the police I was treated a little sub-class I was not treated bad or out of line it was just a little reserve, and I
was the one initiating the contact.. This is not a gripe just something I think needed to be said.
1/21/2016 1:22 PM
21
Again, see my earlier comment. My horrible neighbor likes to complain and waste the time of the Police Department
and the money of the other tax payers. I am never happy to have the police call me regarding my dog, but they are
always polite and let me cry and vent to them. I appreciate all that they do everyday to keep everyone safe and
appease those that are not satisfied in their own lives. :)
1/21/2016 12:57 PM
22
They seem a little "badge heavy" at times and most drive a aggressively (tailgating, surging their vehicles at lights,
1/21/2016 12:50 PM
speeding without lights or sirens). Otherwise they are ok. This comes from personal comparative experience as I was
raised with family in the force in a large city, so it is not a personal attack on the local police, just observations. As for
their Customer Service, they are just ok. My dealing with the local police was a not at-fault accident and I was made to
feel as if I had done something wrong during the investigation.
23
Mostly what they seem to care about is writing traffic tickets and intimidating the public
1/21/2016 12:15 PM
24
Very helpful, kind, and courteous while maintaining professionalism. Proud to have them.
1/21/2016 12:12 PM
25
I was pulled over for not having my turn signal on which was still on when I pulled over to the shoulder. The policeman
1/21/2016 12:07 PM
came to my window and was stunned because he said oh I thought you were a kid. REALLY He did a u-turn in the
middle of the street when he was done and did not use a turn signal and his driver head light was out. I contacted the
police station and was told, "we all make mistakes."
26
The ticket thing. Other times they were professional.
1/21/2016 12:00 PM
27
I'm glad to know a place to take my left over meds
1/21/2016 12:00 PM
28
nice chief... hopefully the others in the dept will show his professionalism and not get too full of themselves.
1/21/2016 11:59 AM
29
We love that they checked our home when we were gone. That is program ended. We do wish that they would take
dog complaints without giving names and at least tell the homeowners to not let dogs run to poop on other peoples
property.
1/21/2016 11:43 AM
30
I think we have the best police department in the state

professional.I feel safe here
1/21/2016 11:35 AM
31
Not customer service but, the officers, (a couple of them) could be a bit more interested and/or show a little concern
about what a citizen is trying to tell him/her, and actually acknowledge they are listening. I personally have
encountered one officer who could only glower behind his sunglasses showing no expression or verbal
acknowledgement at all upon a citizen asking for information during a situation.
1/21/2016 11:27 AM
32
Talked with the Chief about donating shirts. I was very grateful.
1/21/2016 11:19 AM
33
Could be a lot more helpful.
1/21/2016 11:15 AM
34
We had a robbery and it took forever to get a police report to give to our insurance company. Also when I drove up in
my company car (which is a buildboard of graphics) after receiving a call from the alarm company about a break in, I
was greeted with officers with AR weapons drawn and not permitted in, even after I was told the scene had been
1/21/2016 11:04 AM
has great integrity and the officers are all very
cleared. Not exactly a friendly greeting.

35
Again they respond quickly and professionally
1/21/2016 11:04 AM
36
I have had great interaction and bad interaction with the police department, both cases I was just asking questions
about something that has happened in my neighborhood.
1/21/2016 11:03 AM
37
I feel the police department does a great job protecting our city and informing the public about concerns or crime
trends officers are seeing throughout the city. The police department's "Citizen's Police Academy" is an invaluable
course for people in Nixa. The chief and his staff are always accessible and approachable. Many people I speak with
in the community feel the same way.
1/21/2016 11:03 AM
36 / 95
38
They were very respectful and listened well when I was on the receiving end of a complaint.
1/21/2016 11:02 AM
39
Had some ATVs stolen - initial effort was there, but leads weren't followed very far. Basically not enough people to
1/21/2016 10:57 AM
handle our case. The officers have all been pleasant though. Just disappointed.
40
Particular officer seemed to be having a bad day. If he treats a soccer mom the way he did me, how does he treat
other, rougher people?
1/21/2016 10:57 AM
41
Officers were very personable and helpful.
1/21/2016 10:57 AM
42
Not that the end was satisfactory, but it wasn't the fault of the police department. The theft was not something that
could be tracked down, or paid for by insurance, to my disappointment.
1/21/2016 10:56 AM
43
Christian County SWAT team damaged a door in a situation at our duplex. They admitted they over reacted.
1/21/2016 10:55 AM
44
Would like to see more patrol in subdivisions. Don't like having to call Christian County to get a officer to check on
something.
1/21/2016 10:48 AM
45
I went with the Boy Scouts once and everyone was very friendly.
1/21/2016 10:48 AM
46
I appreciate their support of athletic events and student safety.
1/21/2016 10:47 AM
47
In every instance I have found the officers to be professional and personable.
1/21/2016 10:47 AM
48
It depends on the person you encounter. Some are very good. I've been very disappointed in others within the
department.
1/21/2016 10:46 AM
49
Called about what sounded like a gun shot in wooded area near my home. They were here in a short time.
1/21/2016 10:46 AM
50
Neighbor issues. They did all they could do. I appreciate them being understanding of our situation.
1/21/2016 9:41 AM
51
They seem to treat everyone with suspicion. I have not seen them helping anyone, only giving the citizens dirty looks.
1/20/2016 7:20 PM
Are they unhappy? Are they angry? The crime rate in Nixa is relatively low, yet they act as if they are hitting the beat
in Detroit.
52
They were very calm and understanding. Talked to us like humans and not idoits
1/20/2016 4:48 PM
53
Again, entitlement attitudes. Snobbish and unfriendly.
1/20/2016 10:41 AM
54
Always prompt and courteous and took care of things with no trouble which is much appreciated.
1/19/2016 7:30 PM
55
Lets keep this nice . No comment !
1/19/2016 6:26 PM
56
I was tricked
1/19/2016 6:23 PM
57
A couple of times over 21 years - they were very professional in their investigations and conduct
1/19/2016 4:26 PM
58
Unless you do their job for them by giving them the where, when, why, and how they are kinda rude.
1/14/2016 10:08 AM
59
They have a very open door demeanor. Which makes you feel safe in your community.
1/14/2016 9:30 AM
60
I still am requesting patrol on Butterfield St in the Butterfield development during pre & after school travel hours. Cars
speed through the development during this time, and especially dangerous for children walking. I have requested the
1/13/2016 10:38 PM
increased patrols since 2005.

61
Spouse was abusive when drunk, so police were here several times. They were always concerned about my safety,
but when I needed reports as I filed a protection order, there were none to be had at Nixa Police Department.
1/13/2016 9:02 PM
62
they sent a patrol car out to monitor traffic on our street within the hour i called
1/13/2016 7:38 PM
63
I have met many of the policeman while working at walgreens. They were pleasant, caring and very proffesional...I
1/13/2016 7:35 PM
have the highest respect and regard for them

64
Top notch officers
1/12/2016 2:43 AM
65
Very rude incompetent. They arrested me over a $20 oversraft fee and took me to 3 different counties and arrested
me in front of my childs school. Then after the 3rd county i was driven to they meet a springfield cop in LAMBERTS
busy parking lot and SHACKLE me. Over a $20 over draft fee from 15 years prior that i had no idea i even had!
1/8/2016 3:45 PM
66
As mentioned earlier, this was to report two found dogs in the hopes that the owner might also contact them. We did
speak with an owner of a missing dog after being connected through their office, but they were not their dogs.
1/8/2016 11:23 AM
67
The police officers work very very hard to maintain peace in the city and they deserve more than what they are paid.
So do the firemen and women.
1/8/2016 11:21 AM
68
See previous note
1/8/2016 10:06 AM
37 / 95
Q24 Have you ever interacted with

the Recycle Center?
Answered: 683
Skipped: 87
Yes
No
0%
10%
20%
30%
40%
Answer Choices
50%
60%
70%
80%
90%
100%
Responses
Yes
60.18%
411
No
39.82%
272
Total
683
38 / 95
Q25 I was very satisfied with the Recycle

Center's customer service.
Answered: 410
Skipped: 360
(no label)
Strongly
Agree
(no
label)
Somewhat
Agree
54.15%
222
Neither Agree or
Disagree
24.15%
99
Somewhat
Disagree
9.51%
39
Strongly
Disagree
8.29%
34
3.90%
16
10
Total
Weighted Average
410
4.16
Comments
Date
The gentleman there is rude, abrasive, and is the type of person you want to 'run from' when you see him come out of
the little office to verify residence and/or mention where brush should go, or where limbs should go. He needs to be
replaced!
1/22/2016 8:25 AM
Always friendly
1/21/2016 8:40 PM
Most of the time the employees don't interact with those dropping things off.
1/21/2016 7:58 PM
I enjoy the abilities we have to use while the Recycle Center is open, it is nice to know there is a service like this in
1/21/2016 6:34 PM
Nixa.
5
It really depends on who is working. Occasionally, someone who really seems to enjoy helping is there.
1/21/2016 6:14 PM
Feel it could be expanded and more user friendly
1/21/2016 5:51 PM
They close earlier than what is posted on the signs hours of operations & the guy that works there is rude / unkind.
1/21/2016 5:06 PM
Would like to see an "update" as to what is acceptable at the recycle center. At one time, the plastic and glass was just
1/21/2016 5:05 PM
taken to the dump. I asked this the last time I was there to drop off cardboard and paper. I picked up a flyer and the
volunteer was unsure about the answer to my question. Is this on the city website and I just don't know it? Would like
to know "detail" of what is acceptable for plastic and glass. Thanks!
9
The first time I used the facility, the person I asked where to place tree limbs, was very rude! I've never gone back.
1/21/2016 4:35 PM
10
When I take a load of limbs or what have you they are most helpful
1/21/2016 3:56 PM
11
Great service and tremendously appreciated, especially for brush disposal and curbside recycling pick up.
1/21/2016 3:54 PM
12
Nicely run. I enjoy the extended hours.
1/21/2016 3:50 PM
13
The amount of recyclable items is very limited and the hours make it difficult for me to get to the center when I am not
working.
1/21/2016 1:59 PM
14
Very reluctant to help
1/21/2016 12:11 PM
15
no customer service the man that works there has to be the laziest person on the earth. He leans over the rail and
1/21/2016 12:07 PM
waters the leaves.
39 / 95
16
Can be a bit gruff at times.
1/21/2016 12:02 PM
17
we need to be more of an environmental friendly community.
1/21/2016 11:59 AM
18
The only time I have had any interaction was in regard to me using a bin that was apparently too full and I was
1/21/2016 11:47 AM
supposed to use the other bin for cardboard. I was unsure and the man out there was less than pleasant in telling me
I was using the wrong bin. Not inappropriate, just not friendly.
19
We use it on a weekly basis. So glad to have it.
1/21/2016 11:40 AM
20
There are a few grumpy old men that work there,but I am grateful for the service
1/21/2016 11:37 AM
21
Love that we have a place to recycle!
1/21/2016 11:32 AM
22
Sometimes closed when expected to be open (not due to weather). Need to let citizens know when unexpectedly
1/21/2016 11:24 AM
closing on days listed as open.

23
I save for a neighbor .I asume it is satisfying .
1/21/2016 11:20 AM
24
Love the recycle center!
1/21/2016 11:20 AM
25
No one ever around
1/21/2016 11:11 AM
26
Once witnessed an employee chew out a confused older woman for putting recyclables in the wrong container.
Instead of yelling at her, he could have shown some patience and helped her.
1/21/2016 11:11 AM
27
The goal is to keep items out of the land fill, I was told even though I have a Nixa address, but live outside the city I
am not allowed to use the recycling center. I stated I had a business located within the city limits and was still not
permitted to use the facility based on the address on my driver's license.
1/21/2016 11:05 AM
28
They could add more acceptable items to what's collectable. Curbside pick-up is fine
1/21/2016 11:05 AM
29
Hours need to be extended so more people can utilize the service. Bins also need to be emptied more often.
1/21/2016 10:59 AM
30
I would rather have the option to take my recycle over personally and NOT pay additional fees for the pick up service.
1/21/2016 10:48 AM
31
Appreciate having a place to recycle. Used to have a neighbor who worked there. Got compost there a few times.
1/21/2016 10:47 AM
32
The guy who works there has asked me for my ID. I don't mind that, however he was very rude about it, asking in a
manner that gave me the impression he was itching to kick someone out for being a non-resident.
1/21/2016 10:47 AM
33
Longer hours of operation on the weekends would be appreciated
1/21/2016 10:43 AM
34
I think it is a bit silly that I pay each month for recycling, but have to pay extra if i want a can to put recycle items in. I
1/21/2016 10:42 AM
can't transport stuff to the recycle location.

35
I use the trash service to recycle now but once I went to he recycle center is was pouring rain and no one came out to
help me. That's not good customer service whether it's their job or not!
1/21/2016 10:41 AM
36
The hours make it difficult for people that work to utilize the service
1/21/2016 10:39 AM
37
They seem uninspired.
1/20/2016 7:20 PM
38
A good project for the city. It is nice to have a place to take yard clippings.
1/20/2016 2:03 PM
39
Not very friendly when asked them questions.
1/20/2016 11:08 AM
40
Lazy
1/20/2016 10:42 AM
41
I had been working all day in my yard and went to dump some limbs and forgot my wallet. He was very rude about
believing my I was a Nixa resident. I wish the hours were longer too.
1/20/2016 9:07 AM
42
Love that we have such a great place to recycle!
1/19/2016 10:17 PM
43
Very happy to have this service. We use it often in the summer.
1/19/2016 7:50 PM
44
courteous and helpful to seniors.
1/19/2016 7:30 PM
45
I called to set get a recycle bin & the person I talked to was very helpful. My bin was delivered timely. Also very happy
with the service.
1/19/2016 7:09 PM
46
Very rude treatment
1/19/2016 6:24 PM
47
I would like to see us be able to have our recycling picked up at our homes.
1/19/2016 5:55 PM
48
It's common knowledge among my peers, this is a dreaded trip, when you need to go to recycle. Perhaps you have
changed staff but, there was one man who delighted in bully and intimidating citizens
1/19/2016 2:47 PM
40 / 95
49
The person who runs it has no people skills. Man is a dictator
1/19/2016 2:30 PM
50
service is great. Personal at the center are knowledgeable and friendly. This is a great assist to the city
1/17/2016 3:46 PM
51
It isn't open at convenient times. The staff will sit and watch you unload your recycling, but will not offer assistance.
The center I went to before we moved to Nica was very helpful, and the staff always helped unload the cars. The
hours were geared towards the working adult schedule.
1/17/2016 2:53 PM
52
They're lazy. They do have the ability to walk and move about right. Get out of your office sometimes. Don't just open
the door and yell out at folks. If that's the best they can do then just pay someone to open the gates and lock them up
1/17/2016 10:43 AM
at the end of the day. Just about what you have right now.
53
Glass
1/15/2016 4:18 PM
54
excellent well managed, super tidy and great hours. Thanks for this program. I love it. Have little waste.
1/14/2016 5:35 PM
55
is the best!
1/14/2016 12:46 PM
56
Lazy, lazy, lazy. The man there on Saturdays holds the rail up.
1/14/2016 10:08 AM
57
In the distant past, there was an employee who is there who was a little rude and made derogatory comments about
his employment with the City. I have not seen that person there for quite some time though. Usually, I don't encounter
any employees when I go to the recycling center. I am thankful Nixa has a Center too!
1/14/2016 8:43 AM
58
We curbside recycle and take yard waste and glass to recycling center. Am glad to have such a facility in my city with
easy access.
1/13/2016 9:04 PM
59
The recycle center is a great big golden feather in Nixa's cap. I use it often. Although it is wonderfully self service, I've
1/13/2016 6:42 PM
always found the folks who work there to be courteous and helpful when I needed them.
60
The one employee that I have interacted with several times at the recycle center does not provide good customer
service. He comes across as extremely lazy and rude. It is obvious that he does not like his job or take pride in
servicing the citizens of Nixa at our recycle center.
1/12/2016 2:55 PM
61
Customer service is great. We just wish it was open later in the day for those of us that work during the daytime.
1/8/2016 3:25 PM
41 / 95

Sewer Department?
Answered: 679
Skipped: 91
Yes
No
0%
10%
20%
30%
40%
Answer Choices
50%
60%
70%
80%
90%
100%
Responses
Yes
5.45%
No
94.55%
Total
37
642
679
42 / 95
Q27 I was very satisfied with the Sewer

Answered: 37
Skipped: 733
(no label)
Strongly
Agree
(no
label)
59.46%
22
Somewhat
Agree
Neither Agree or
Disagree
8.11%
3
Somewhat
Disagree
16.22%
6
Strongly
Disagree
13.51%
5
2.70%
1
10
Total
Weighted Average
37
4.08
Comments
Date
Rip Off!!!!
1/21/2016 6:35 PM
Had issues a few years ago, problem was fixed the next day.
1/21/2016 11:21 AM
In be known to use we had installed a portable shed over a ground sewer in our back yard.(it was covered with fill dirt
done by the builder.) The day the men from that dept, came to tell us what was wrong and that we needed to move
that shed Immediately! They were rude and impolite.
1/19/2016 2:52 PM
43 / 95

Utility Billing Office (setting up service,
paying bills, reporting outages, etc.)?
Answered: 678
Skipped: 92
Yes
No
0%
10%
20%
30%
40%
Answer Choices
50%
60%
70%
80%
90%
100%
Responses
Yes
82.60%
560
No
17.40%
118
Total
678
44 / 95
Q29 I was very satisfied with the Utility

Billing Office's customer service.
Answered: 559
Skipped: 211
(no label)
Strongly
Agree
(no
label)
Somewhat
Agree
Neither Agree or
Disagree
Somewhat
Disagree
Strongly
Disagree
57.78%
21.82%
6.98%
7.16%
6.26%
323
122
39
40
35
10
Total
Weighted Average
559
4.18
Comments
Date
I think each case should be looked at on a case-by-case basis. My daughter went through a separation from her
husband and was staying at our place. In the process, her mail was stolen from her mailbox twice. Apparently, both of
1/22/2016 8:30 AM
those times were warnings of disconnection due to the account she had payments deducted from her was closed as a
result of the separation. Her utilities were disconnected unexpectedly over a weekend without a call. A certified letter
requiring signature of the occupant needs to be sent if disconnection occurs, as well as a call to the occupant. In this
case, a reconnect fee was not waived and she seriously almost had a breakdown due to the mental stress of all going
on with her situation at the time
She had paid PROMPTLY until the two months of no payment; a
TRUE sign of an extenuating circumstance. The clerk would not allow me to ask anyone other than her for a waiver of
this fee. VERY frustrating situation!!!
2
3
The people in the office were very friendly and explained things very proffesionaly
has helped me out tremendously
1/22/2016 8:28 AM
1/22/2016 8:05 AM
Only disagree with the fee of paying a bill online. I understand there is probably a fee to the city and that it gets
passed along. The fee takes away the convenience of paying online. Is there maybe another bank or payment system
that would not change a fee if households used the fee-less online payment system.
1/21/2016 9:59 PM
This is mainly the department that we have had interaction, and they are always very professional and helpful.
1/21/2016 9:05 PM
Again, it's like going to the DMV.
1/21/2016 8:40 PM
Went above and beyond helping us correct a billing error on the bank's end.
1/21/2016 7:04 PM
I commented on the Electric Office when I intended that comment for the Utility Billing Office. I apologize.
1/21/2016 6:35 PM
not very informative
1/21/2016 6:35 PM
10
Not really happy about the 1.25 processing fee to pay my utilities online
1/21/2016 6:31 PM
11
After living in Nixa for 2.5 years and never having a late utility bill, I recently received a notice that my utilities would be
1/21/2016 6:05 PM
turned off for having a DAY late payment. The check was actually in the mail and they just hadn't processed it yet--I
was still charged a fine.
12
They are always kind, respectful, and helpful in all interactions I've had!
1/21/2016 5:52 PM
13
They helped me pin point a water leak (which we then we're able to have repaired) & credited my account a little bit.
1/21/2016 5:07 PM
45 / 95
14
Over 15 years ago.
1/21/2016 5:05 PM
15
They are always friendly and helpful!
1/21/2016 4:36 PM
16
Some of the girls have attitudes there.
1/21/2016 3:56 PM
17
See earlier comment.
1/21/2016 3:50 PM
18
incident within the apartment complex I reside, the electric went out, I had a hard time reaching city, I had to call police
1/21/2016 3:34 PM
dept. I wish there was a better way to reach someone when this situation occurs. Maintenance at the complex was of
no help either. A direct number that works for power outages would be greatly appreciated.
19
It just seems it takes a little to long for my bank to get my check to or you are you are too lomg cashing it. If the city
could receive it electronically it would be much faster and the city would receive it faster.
1/21/2016 3:14 PM
20
It has the worst cycle time of paying. 15 to 20 to pay a bill. Along with a new deposit fee if you get shut off. Over a 15
1/21/2016 2:30 PM
year customer. Only once did I get shut off. Which if I had more time or part payed till next cycle would have helped.
But nope in full by the shut off or shut off plus your full pay and an extra 100. But you'll get that 50 back when you
move. I own a home I have no plans of moving. In the 30 minutes of being there a least 8 people where in the same
boat how much money did that make. And why do you need an armed police officer in the lobby? If people on the
whole in Nixa are that bad you need to rethink your policy.
21
I have not had any problems with setting up or paying for my utilities.
1/21/2016 2:00 PM
22
inefficient
1/21/2016 1:26 PM
23
Nice bunch that will try and work with you..
1/21/2016 1:22 PM
24
Very friendly office. I had an issue with a bill and it was addressed immediately and fairly.
1/21/2016 1:17 PM
25
Business hours should be extended. The current hours of operation are not conducive to those who work during the
day.
1/21/2016 1:17 PM
26
love that I can pay online
1/21/2016 12:57 PM
27
Not flexible at all on payments and sometimes get an unfriendly clerk.
1/21/2016 12:37 PM
28
Most in there act like they really love their job........ HaHa
1/21/2016 12:16 PM
29
Great job.
1/21/2016 12:13 PM
30
See prior comments on # 3, #4.
1/21/2016 12:12 PM
31
A couple of workers very unfriendly
1/21/2016 12:12 PM
32
Fix the stupid drop box people if you want more money and a fuel surcharge which by the way has gone wayyyyy
down move the after hour drop box up to the level that people can reach it inside their cars. I get out and stand in line.
1/21/2016 12:09 PM
33
I made a personal error and even the your staff made me feel honored and respected
1/21/2016 12:05 PM
34
It's easy to pay my bill
1/21/2016 12:01 PM
35
Very thankful there is automatic draft and abc billing now.
1/21/2016 11:57 AM
36
This month for the first time our utility bill was available on line with an e-mail. I hope that continues rather then mailing
1/21/2016 11:45 AM
those bills. We travel and it is much easier when we are gone.

37
When I first moved to Nixa in 2011, the young lady at the counter was very rude and abrupt. These days the
customer service is outstanding and very helpful!
1/21/2016 11:36 AM
38
10 days after the due date is difficult if unforeseen circumstances arise
1/21/2016 11:05 AM
39
Every person I have dealt with are so nice!!!
1/21/2016 11:03 AM
40
Not only did they not file my paperwork on time, causing my draft to not come out of my account (which I had been
told it would) but when I received a late notice, I had to call 3 times so I could speak with someone who could actually
help rectify the situation. The front desk staff were completely indifferent to the fact that they had caused the situation.
1/21/2016 10:59 AM
41
Very nice and friendly
1/21/2016 10:57 AM
42
When we went through financial issues 6 years ago, they really didn't have the tools to help. Their hands were tied by
1/21/2016 10:52 AM
city rules.
43
This office is also a mixed review. It depends on the person you encounter. Some are capable of doing the job but
they are not very helpful or pleasant to work with.
46 / 95
1/21/2016 10:49 AM
44
Had a question one time that was answered satisfactorily and politely. Pay my bill at drive-up window usually and have
polite service.
1/21/2016 10:48 AM
45
They acted unknowledgeable, annoyed and unmotivated to help.
1/21/2016 10:48 AM
46
Sometimes it has seemed the right and left hands do not know each other.
1/21/2016 10:47 AM
47
Uninformed and can't give a good reason why there have been so many outages in the Cobblecreek neighborhood.
Due to our homeowners Facebook page, we know this is not just a isolated issue, but more of a widespread ongoing
problem.
1/21/2016 10:44 AM
48
I don't really remember the interaction, but I also don't remember anything dissatisfying about it.
1/21/2016 10:42 AM
49
Some of the Reps are rude and have attitudes.
1/21/2016 10:41 AM
50
Love how they hand out dog treats!
1/21/2016 9:42 AM
51
See previous comment under Electric.
1/20/2016 7:21 PM
52
They were cross and talked to me like I was beneath them. I was trying to understand your policy on late and turn offs.
she spoke to me like I was to much of a bother. which I never had a problem before.
1/20/2016 4:51 PM
53
The office was very nice to me when I came in to switch service as a new property owner in Nixa. The person who
met me at the house the day I was closing was extremely rude. If fact when I came to office to give my information,
1/20/2016 2:06 PM
he had already tagged my house for cut off, 1 hour after I closed on the house.
54
Already ranted earlier about them. No employee marble. Unfriendly attitudes
1/20/2016 10:43 AM
55
Some of them are nice and then a couple of them are not nice at all.
1/20/2016 9:18 AM
56
efficiently set up my auto bill payment.
1/19/2016 7:32 PM
57
Like I said earlier, lets keep this nice !
1/19/2016 6:28 PM
58
Setting up my account.
1/19/2016 9:44 AM
59
Rude people
1/17/2016 10:47 PM
60
drive thur for payment of utilities. I chose not to be charged to payment services of another company which exposes
me to possible id theif.
1/17/2016 3:48 PM
61
They messed up my utility billing and did not use the bank account information provided to them to draft my account. I
1/17/2016 2:55 PM
got home with two kids and my utilities were shut off. When I called, they said they could turn it on the next day, but
not before that. I wound up checking into a local hotel. No apology was offered.
62
would like to see programs for LED light bulbs, ie coupons, energy saving tips, winterization programs, time of use
credits for using off rate time
63
is very friendly
1/14/2016 5:37 PM
1/14/2016 11:58 AM
64
They try to help as much as possible
1/14/2016 10:35 AM
65
See comment about electric poles. We will get someone there when we can. click
1/14/2016 10:09 AM
66
These people are the worst of the worse. I have never in my life dealt with anyone that treats people so
condescending. These people seem to have no respect for anyone. I have been spoken to poorly and have observed
them speaking and treating other people so poorly it makes me sick to my stomach. The worst part is that when you
ask for someone to talk to about this, the manager seems to be one of the worst.
1/14/2016 9:37 AM
67
Staff was quick to answer he couldn't help me switching my service to a new address (both in Nixa).
1/14/2016 9:33 AM
68
See my earlier comment on the outage report and the Utilities drive-in window employees.
1/14/2016 8:44 AM
69
I'm mentioned this earlier, but I wish there was no fee for paying bill online.
1/14/2016 12:19 AM
70
Poor service. Made to feel like a credit delinquent within 7-10 days of end of billing cycle. Pretty much forced online
payments with an add on convenience fee. Questionable practices.
1/13/2016 10:19 PM
71
Always friendly.
1/13/2016 9:05 PM
72
Rude
1/13/2016 8:33 PM
73
Very friendly
1/13/2016 7:53 PM
74
I had a problem with getting a bill taken care of that I didn't recieve, they listened, were respectful and treated me very
well. They took care of the issue right away and I was very pleased with their conduct and personal skills. They also
fixed the problem immediatly
1/13/2016 7:38 PM
47 / 95
75
moved here in Aug,they were very helpful
1/13/2016 7:38 PM
76
Very helpful when I opened my account
1/13/2016 7:33 PM
77
Every time I have to call this office they are always very respectful and nice. Several times I've tried to pay my bill
1/13/2016 7:25 PM
without my account number and they always help by looking it up without any issues. I appreciate that very much
78
When my utility bill soared outta sight this past summer I called to inquire. They sent someone out immediately to
1/13/2016 6:45 PM
recheck the reading. Turns out the reading was correct, but I was impressed with the friendliness and
responsiveness.
79
always room for improvement
1/13/2016 5:19 PM
80
A couple months or so ago my service was disconnected. I told the gentlemen at my house that I paid my bill. They
waited as I called. The gentleman that answered made me feel like I was lying. I told him the the time and date I was
1/13/2016 5:05 PM
there. I asked if he could check the drop off box to see if it was stuck. He said it wasn't but it was clear he didn't check
since he was still on the phone with me. They disconnected me. I then went back and forth with a woman as she tried
to find my payment. I described my vehicle and demanded they check the cameras. This went on for hours as I was
made to feel like a liar. After they saw my car on camera she said she couldn't tell if I had a check in my hand and it
could've been empty. Which made me incredibly upset. Long story short they found the check in the drop box even
tho from the beginning they said it wasn't there. They said my service would be turned back on shortly. Well time went
on and it still wasn't on. I called and she said they should've been there a long time ago. Finally it was turned on and I
got no credit to my bill. This happened right before preparing my house for Thanksgiving. I was preparing food and
trying to clean. I would've expected more. If my service is disconnected wrongly and no credit given then why do I have
to pay a reconnect fee when disconnected for non payment? A side note.. anytime I've come in to pay a bill I've had
no issues with poor customer service. However this experience was embarrassing and an extreme pain
81
somewhat business oriented
1/13/2016 1:55 PM
82
The staff in Utility Billing were not extremely friendly during the set up process. I cannot say they were rude, however I
1/12/2016 2:58 PM
was not greeted upon entering. The clerk was not interactive nor did she make any attempt to go above and beyond
or provide a pleasant experience.
83
Reported an outage, the lady was friendly and helpful. Our electric was restored quickly
1/9/2016 8:23 AM
84
After 1 year of asking for a second trash bin they delivered it. They then "forgot" to charge us for 6 months for it then
HIT us with a huge bill!!!!
1/8/2016 3:46 PM
85
Great customer service. We had an issue with our electricity late in the evening and staff was very prompt and
1/8/2016 3:26 PM
courteous about resolving the issue despite time of day.

86
Not always friendly.
1/8/2016 11:22 AM
48 / 95

Water Department?
Answered: 677
Skipped: 93
Yes
No
0%
10%
20%
30%
40%
Answer Choices
50%
60%
70%
80%
90%
100%
Responses
Yes
19.79%
134
No
80.21%
543
Total
677
49 / 95
Q31 I was very satisfied with the Water

Answered: 135
Skipped: 635
(no label)
Strongly
Agree
(no
label)
44.44%
60
Somewhat
Agree
Neither Agree or
Disagree
25.19%
34
Somewhat
Disagree
11.85%
16
Strongly
Disagree
12.59%
17
5.93%
8
10
Total
Weighted Average
135
3.90
Comments
Date
Rip Off!!!!!!!
1/21/2016 6:35 PM
Water meter was too tall in my front yard and they were very effecince in correcting the problem.
1/21/2016 4:55 PM
We we first moved in there was a break in the line coming into the house under the street. The department got it fixed
1/21/2016 3:56 PM
within a week, and it was no repair. Good for everyone. Our water pressure issue was resolved and the city quit losing
a significant amount of water underground.
4
Like I said in my earlier statement, we had quite a battle with them over a leak. They insisted the leak was between
1/21/2016 1:32 PM
the meter and the house, over half a dozen plumber disagreed. We finally got them to come back out and we had to
show them where the leak was on the meter. Once they actually felt the water gushing out they were back out here
fairly quickly and they replaced the meter in record time and were very professional.
5
What about the disgusting smell in the water, I understand Chlorine for clean, but SO MUCH in the water, I have been
in this town since 1974, the water was GREAT for years, even Springfield water is better and its has Chlorine and it
1/21/2016 1:27 PM
doesn't smell
6
They are great at leaving notes on your doors but you better call them back between 2-3 because they do not answer.
1/21/2016 12:10 PM
Never there or never will return calls
1/21/2016 11:12 AM
We had a water leak and were billed of $100 for "spilled water" Otherwise great service. Glad to see chlorine added.
please REMOVE fluoride. Chlorine filters out easily, fluoride very difficult to remove.
1/21/2016 11:08 AM
RDE Water Co is a big pain. Not only is there no access online, but we are constantly getting different bills for different
amounts within a short period of time. We get notices of our water being shutoff frequently, and then the next bill
1/21/2016 11:01 AM
shows a credit on our account. It's very confusing. The lady that works there isn't very friendly either.
10
Just when the water was undrinkable! It was explained to me what was happening, and that it would soon be back to
normal. Now I keep bottled water, just in case.
1/21/2016 10:58 AM
11
The quality of water, specifically the odor and taste, is not consistent. When they department addresses this, it
appears they are passing the buck, coming up with excuses for why it isn't their fault. Ultimately they need to find the
1/20/2016 7:22 PM
problem and fix it, and then shoot us straight.
50 / 95
12
I have complained about my water ( mostly the horrible smell ) to

in the past when I first moved to city of Nixa.
They came out and flushed all water lines but it did nothing to help with the smell. I have tried to drink Nixa's city water
1/20/2016 10:58 AM
but it's terrible. I haul all drinking water to my home from price cutter or Walmart water refill stations. When you all got
in trouble these past years about bacteria levels I wasn't surprised, and was glad I didn't drink from my tap. Now that
you are chlorinating it, it smells extremely bleachy when you first add it the water. I'm not sure what's wrong with our
water here but I hope that you continue to monitor the situation and keep it safe for our community.
13
We have a water hydrant across from our home and it should be looked into for leakage. We had a water break and
had a new line installed and our plumber said he though the hydrant was sinking & one side lower than the other. We
have a sump pump under our house & it runs a lot. If the hydrant is leaking it would be a good chance it is running our
way. Please have this hydrant checked.
1/19/2016 7:56 PM
14
Cut off my family's water without proper warning. Impossible to contact someone in the office after 4:00.
1/19/2016 2:47 PM
15
Asked to lower my water meter to the ground to mow over it. No response
1/19/2016 2:31 PM
16
Irrigation system information was great.
1/17/2016 2:56 PM
17
If you call putting a note on your door and leaving saying to call but when you call they have already went home at
2:30 in the afternoon
1/14/2016 10:11 AM
18
We have had several issues with our water (smell, taste, etc.) and the Dept. has responded but just recently it appears
it has improved. We have had to put a filter on our city water line in order for our water to not taste and smell bad but I
have not smelled bad water in our washer for a few months now. Hopefully the problem has been fixed.
1/14/2016 8:45 AM
19
I was very impressed that the office called to let me know that an unusual amount of water had been used at my
house in the previous week. It led to finding a leak and having it fixed sooner rather than later. I don't know how much
water (or money) we would have wasted before noticing it.
1/13/2016 8:45 PM
20
always room for improvement
1/13/2016 5:19 PM
21
1/13/2016 1:56 PM
51 / 95
Q32 How do you pay your utility bill?

Answered: 662
Skipped: 108
Mail
Online Bill Pay
Automatic
Draft from B...
Other (please
specify):
0%
10%
20%
30%
40%
Answer Choices
50%
60%
70%
80%
90%
100%
Responses
Mail
24.17%
160
Online Bill Pay
33.08%
219
Automatic Draft from Bank Account
16.62%
110
Other (please specify):
26.13%
173
Total
662
Date
Drop off
1/22/2016 9:39 AM
Bring it in to the office so I can recycle envelope
1/22/2016 9:20 AM
Drop it off
1/22/2016 8:06 AM
Drop off
1/22/2016 8:01 AM
Drive up window
1/21/2016 10:52 PM
Office
1/21/2016 10:14 PM
I come in and pay the bill
1/21/2016 10:06 PM
1/21/2016 9:59 PM
Drive Thru
1/21/2016 9:38 PM
10
drop off
1/21/2016 9:12 PM
11
Drop off window slot
1/21/2016 8:50 PM
12
Drive up window
1/21/2016 8:38 PM
13
Drop-off
1/21/2016 8:25 PM
14
Drop Box
1/21/2016 8:04 PM
15
Dropped off at office each month.
1/21/2016 7:59 PM
16
Pay through my bank
1/21/2016 7:38 PM
52 / 95
17
drive thru window
1/21/2016 7:25 PM
18
I have no billing with the City, other than as a service provider for the City.
1/21/2016 6:59 PM
19
Drop off
1/21/2016 6:58 PM
20
Drive through
1/21/2016 6:44 PM
21
drive thru
1/21/2016 6:35 PM
22
drive up window
1/21/2016 6:13 PM
23
Drive-Thru
1/21/2016 6:08 PM
24
Online through bank
1/21/2016 5:59 PM
25
I don't like the fact I have to pay nine or ten days in advance to allow my bank to write and mail to city.
1/21/2016 4:59 PM
26
drop it off since it is so close to the house
1/21/2016 4:46 PM
27
I live close by, so I have always used the drive thru drop box. Very handy!!
1/21/2016 4:40 PM
28
Generally drop it off at the Utilities office
1/21/2016 3:56 PM
29
This was part of the earlier issue when my bank mailed my payment January 8 and the city processed it 7 days later
1/21/2016 3:52 PM
on the day the utilities were shut off!

30
Drop it in the box at the Utility Office
1/21/2016 3:47 PM
31
paid direct for the window.
1/21/2016 3:33 PM
32
I just drop it off
1/21/2016 3:05 PM
33
Hand delivered
1/21/2016 3:02 PM
34
Pay home owner
1/21/2016 2:59 PM
35
Under roommates name and he goes in to office to make payments personally
1/21/2016 2:54 PM
36
By check at the drive- In window.
1/21/2016 2:52 PM
37
Drop Box
1/21/2016 2:40 PM
38
Pay at the window
1/21/2016 2:11 PM
39
Bring the payment to the office.
1/21/2016 2:09 PM
40
We pay at the office
1/21/2016 1:34 PM
41
In the office
1/21/2016 1:18 PM
42
In person
1/21/2016 1:12 PM
43
drive up
1/21/2016 1:05 PM
44
drop off at window
1/21/2016 1:03 PM
45
Drive thru window drop off
1/21/2016 12:50 PM
46
I go thru the drive thru.
1/21/2016 12:41 PM
47
I pay at the office in Nixa.
1/21/2016 12:35 PM
48
I DROP MY PAYMENT OFF IN THE DROP BOX THE NIGHT BEFORE IT IS DUE.
1/21/2016 12:34 PM
49
drop off
1/21/2016 12:32 PM
50
I use the drop box
1/21/2016 12:21 PM
51
Night drop off box.
1/21/2016 12:21 PM
52
Drop off
1/21/2016 12:17 PM
53
Drive thru
1/21/2016 12:14 PM
54
Drop off
1/21/2016 12:13 PM
55
I would pay online but you are getting the service of the money right away but I am paying a complimentary fee to
1/21/2016 12:11 PM
help you out no way. Drop the damn surcharge.
53 / 95
56
Drop off at window
1/21/2016 11:59 AM
57
Money order in drop box
1/21/2016 11:59 AM
58
hand delivered
1/21/2016 11:55 AM
59
In person
1/21/2016 11:54 AM
60
Money order dropped off in box at Utility office
1/21/2016 11:52 AM
61
I pay by online bank payment through my bank not your system.
1/21/2016 11:47 AM
62
Drive thru and hand them the check
1/21/2016 11:45 AM
63
drop off at city utilities
1/21/2016 11:43 AM
64
Personnely drop it off at there office
1/21/2016 11:39 AM
65
hand deliver
1/21/2016 11:37 AM
66
drop off
1/21/2016 11:37 AM
67
Drop off
1/21/2016 11:33 AM
68
Drop off at Nixa Utilities
1/21/2016 11:29 AM
69
Corp office pays it
1/21/2016 11:29 AM
70
I go into the office
1/21/2016 11:21 AM
71
At the Utility Office window
1/21/2016 11:14 AM
72
I don't pay City Utilites now, but when I lived in the City Limits had a good expereince.
1/21/2016 11:14 AM
73
drive thru
1/21/2016 11:10 AM
74
Drop off
1/21/2016 11:09 AM
75
e-check from my checking account
1/21/2016 11:08 AM
76
in person
1/21/2016 11:08 AM
77
personal bank's bill pay
1/21/2016 11:05 AM
78
in person
1/21/2016 11:05 AM
79
Drop off box.
1/21/2016 11:04 AM
80
Equal amounts online and through drive-through.
1/21/2016 11:04 AM
81
drive thru window
1/21/2016 11:01 AM
82
Bank on line
1/21/2016 11:01 AM
83
drop it off @ the office
1/21/2016 11:01 AM
84
Mail or drive-through window
1/21/2016 11:00 AM
85
Drop off at utility office window
1/21/2016 10:58 AM
86
Drop off at window
1/21/2016 10:54 AM
87
Or thru the drive thru window
1/21/2016 10:50 AM
88
in person at drive-up window
1/21/2016 10:49 AM
89
at utility office
1/21/2016 10:49 AM
90
does not apply
1/21/2016 10:48 AM
91
company website
1/21/2016 10:47 AM
92
drive thru
1/21/2016 10:46 AM
93
Pay in person
1/21/2016 10:46 AM
94
Drop off at office window
1/21/2016 10:45 AM
95
Come in to the office
1/21/2016 10:43 AM
96
I usually drop it off at the office drive through window.
1/21/2016 10:42 AM
54 / 95
97
Usually drop payment off or come inside and pay.
1/21/2016 10:42 AM
98
sometimes online bill pay, sometimes I drop it off.
1/21/2016 10:41 AM
99
thru my bank on line
1/21/2016 10:41 AM
100
NA
1/21/2016 10:40 AM
101
drive thru at office
1/21/2016 10:39 AM
102
Drive through at the office. Love the drive through!
1/21/2016 9:42 AM
103
drive thru
1/21/2016 9:07 AM
104
New customer- not paid bill yet
1/20/2016 6:34 PM
105
Online and through the window
1/20/2016 4:52 PM
106
Not a Nixa resident -- no utility bill.
1/20/2016 4:34 PM
107
Drive thru
1/20/2016 10:59 AM
108
We drop ours off at the office
1/20/2016 10:50 AM
109
drive through window
1/20/2016 9:32 AM
110
I take the bill to the utility office.
1/19/2016 8:06 PM
111
drive up window.
1/19/2016 7:57 PM
112
Do not have Nixa utilities
1/19/2016 7:49 PM
113
In person
1/19/2016 7:38 PM
114
I pay online from my bank.
1/19/2016 7:10 PM
115
Drive to the window.
1/19/2016 6:28 PM
116
Drop off window
1/19/2016 6:25 PM
117
in person
1/19/2016 4:26 PM
118
In person
1/19/2016 3:31 PM
119
Drop off
1/19/2016 3:31 PM
120
At the window
1/19/2016 3:29 PM
121
Drop box
1/19/2016 3:09 PM
122
Don't live in Nixa
1/19/2016 3:02 PM
123
Drop box
1/19/2016 2:31 PM
124
At Utilities center
1/19/2016 2:22 PM
125
Pay at office
1/18/2016 12:10 AM
126
Pay at office
1/17/2016 10:42 PM
127
I out it in the drop box at the utility office drive-thru.
1/17/2016 10:36 PM
128
In person
1/17/2016 8:28 PM
129
Drop it off.
1/17/2016 5:54 PM
130
drive thur
1/17/2016 3:49 PM
131
In office
1/15/2016 7:19 PM
132
drive thru
1/14/2016 5:38 PM
133
I come into the utility building.
1/14/2016 11:59 AM
134
drop off
1/14/2016 10:38 AM
135
I take it to the dropbox at the utility office and because that box is 24" off the ground I park the car, get out and walk
up to it and put it in for overnight and then I call the next business day because even then they have messed it up.
1/14/2016 10:12 AM
136
I put my payment in the drop box.
1/14/2016 9:10 AM
55 / 95
137
Pay at office
1/14/2016 8:50 AM
138
Drive-in window
1/14/2016 8:46 AM
139
I don't pay nixa utilities
1/14/2016 7:06 AM
140
Drive through
1/14/2016 12:20 AM
141
Drop check off at office
1/13/2016 10:39 PM
142
I drop it off.
1/13/2016 9:05 PM
143
I do not trust computer for any finance, banking as I have been hacked in past
1/13/2016 7:39 PM
144
Drive through
1/13/2016 6:31 PM
145
Drop off at location.
1/13/2016 5:55 PM
146
Just as of recent on line.
1/13/2016 5:38 PM
147
drive through at office
1/13/2016 5:11 PM
148
Window
1/13/2016 5:08 PM
149
Take it to the office
1/13/2016 5:07 PM
150
drop off at building
1/13/2016 5:06 PM
151
Bank bill pay
1/13/2016 5:02 PM
152
I do not have Nixa City Utilities
1/13/2016 5:00 PM
153
Drop it off
1/13/2016 4:57 PM
154
Drop off
1/13/2016 8:52 AM
155
At the drive through
1/12/2016 7:32 PM
156
Drop box
1/12/2016 2:44 AM
157
In person
1/12/2016 12:00 AM
158
drop in slot
1/9/2016 8:09 PM
159
Drop off
1/8/2016 8:53 PM
160
I call in and pay over the phone with my credit card.
1/8/2016 5:12 PM
161
Would love to do automatic draft but not for an extra fee. I don't understand why the customer is charged extra.
1/8/2016 5:10 PM
162
Deducted from credit card.
1/8/2016 3:59 PM
163
Office
1/8/2016 3:52 PM
164
Call
1/8/2016 1:11 PM
165
Drop off box
1/8/2016 12:32 PM
166
Drop off
1/8/2016 12:25 PM
167
drive through window
1/8/2016 11:39 AM
168
not on Nixa utilities
1/8/2016 11:24 AM
169
Pay inside.
1/8/2016 11:22 AM
170
Drop off at the utility department
1/8/2016 11:01 AM
171
Drop at window
1/8/2016 10:31 AM
172
Drop off at Utilities
1/8/2016 10:14 AM
173
In person
1/8/2016 10:07 AM
56 / 95
Q33 Did you know that you could pay your

utility bills through online bill pay or
automatic draft?
Answered: 660
Skipped: 110
Yes
No
0%
10%
20%
30%
40%
Answer Choices
50%
60%
70%
80%
90%
100%
Responses
Yes
92.42%
No
7.58%
Total
610
50
660
57 / 95
Q34 How do you get the information the city

shares? (Please check all that apply)
Answered: 661
Skipped: 109
Facebook
Twitter
E-Newsletter
Web site
Utility Bills
None
Other (please
specify):
0%
10%
20%
30%
40%
Answer Choices
50%
60%
70%
80%
90%
100%
Responses
Facebook
32.83%
217
Twitter
3.33%
E-Newsletter
48.87%
323
Web site
26.02%
172
Utility Bills
51.89%
343
None
8.62%
57
7.26%
48
22
Total Respondents: 661
Date
Newspaper
1/22/2016 9:39 AM
dont know what you mean
1/22/2016 8:44 AM
Word of mouth
1/22/2016 8:02 AM
Emails
1/21/2016 11:15 PM
News Paper
1/21/2016 10:22 PM
Jill Finney
1/21/2016 10:01 PM
E-Mail
1/21/2016 6:59 PM
58 / 95
8
e-mail
1/21/2016 6:42 PM
Newspaper
1/21/2016 6:18 PM
10
Television and/or Radio
1/21/2016 6:11 PM
11
face book
1/21/2016 6:08 PM
12
I may already be getting this if it's though Constant Contact.
1/21/2016 3:58 PM
13
word of mouth or nightly news
1/21/2016 3:53 PM
14
Newspaper
1/21/2016 3:20 PM
15
email newsletter
1/21/2016 3:19 PM
16
Christian County Headliner
1/21/2016 1:37 PM
17
news-leader
1/21/2016 1:35 PM
18
Didn't until I started getting these emails.
1/21/2016 1:34 PM
19
Neibors word of mouth
1/21/2016 1:25 PM
20
Newspaper
1/21/2016 1:16 PM
21
Email, newspaper
1/21/2016 12:17 PM
22
Nixa newspapers.
1/21/2016 12:13 PM
23
word of mouth
1/21/2016 11:59 AM
24
E-mail emergency allerts
1/21/2016 11:48 AM
25
newspaper
1/21/2016 11:31 AM
26
Newspaper
1/21/2016 11:27 AM
27
Newspaper
1/21/2016 11:10 AM
28
What E-Newsletter??
1/21/2016 11:08 AM
29
Nixa News Leader
1/21/2016 11:04 AM
30
email
1/21/2016 10:51 AM
31
Nixa News-leader
1/21/2016 10:50 AM
32
Text
1/21/2016 10:42 AM
33
Local paper
1/21/2016 9:44 AM
34
Need to sign up
1/20/2016 6:35 PM
35
Chamber of Commerce
1/20/2016 10:09 AM
36
Not sure
1/20/2016 9:31 AM
37
Newspaper
1/20/2016 9:16 AM
38
NIXA community center
1/19/2016 8:12 PM
39
Center info
1/19/2016 6:26 PM
40
Wed. Nixa news paper.
1/19/2016 2:56 PM
41
Word of mouth
1/17/2016 8:31 PM
42
printed newspaper
1/14/2016 1:53 PM
43
newspaper
1/14/2016 10:48 AM
44
I do get it he enewsletter , but mainly by idle gossip.
1/14/2016 4:22 AM
45
Email
1/13/2016 6:48 PM
46
Paper
1/13/2016 5:56 PM
47
By e mauls or text on phone such as this one.
1/13/2016 5:39 PM
48
signed up for texts about x center closings, but have been none yet
1/8/2016 11:25 AM
59 / 95
Q35 How could the city communicate

better?
Answered: 139
Skipped: 631
Responses
Date
not sure
1/22/2016 9:39 AM
Where is the recycle center? I like emails with info
1/22/2016 9:22 AM
Ok
1/22/2016 8:02 AM
N/A
1/21/2016 11:44 PM
Maybe by mail.
1/21/2016 11:06 PM
Communication is good.
1/21/2016 10:38 PM
Monthly emails
1/21/2016 8:39 PM
No suggestions.
1/21/2016 8:26 PM
make sure web site is as user friendly as possible - with current information
1/21/2016 7:13 PM
10
n/a
1/21/2016 6:59 PM
11
Mail out flyers
1/21/2016 6:37 PM
12
Not sure
1/21/2016 6:36 PM
13
Email updates about pertinent details in the city
1/21/2016 6:32 PM
14
Good question. Those who are interested probably read the info already. How do you interest others?
1/21/2016 6:18 PM
15
Email
1/21/2016 6:14 PM
16
Increase frequency of e-mail updates and information ( especially planned roadwork ).
1/21/2016 6:11 PM
17
For me it would just be a note in my bill.
1/21/2016 6:08 PM
18
No suggestions
1/21/2016 5:56 PM
19
I think they provide plenty of options to communicate
1/21/2016 5:53 PM
20
Important information should be mailed and emailed
1/21/2016 5:31 PM
21
It seems as though communication has improved.
1/21/2016 5:08 PM
22
I prefer by email or direct mail.
1/21/2016 5:00 PM
23
I'm good.
1/21/2016 5:00 PM
24
They could answer emails when you send them
1/21/2016 4:55 PM
25
Haven't had any issues with this. No complaints
1/21/2016 4:34 PM
26
I am not really sure
1/21/2016 4:17 PM
27
more info on what is going on in Nixa as far as activities and special events
1/21/2016 3:59 PM
28
Pick up the phone and talk with your citizens. A direct email would be appreciated. There are always other choices
1/21/2016 3:56 PM
besides sending one pink slip in the mail (especially when the citizen has provided these avenues to the city and the
citizen has elected to receive electronic bills to save the city labor and mailing costs and the citizen has a history of
making timely electricity payments on the day the bill is received so that the city has that money available to it).
29
It seems to work fine.
1/21/2016 3:49 PM
30
No comment at this time
1/21/2016 3:36 PM
31
email
1/21/2016 3:23 PM
32
They do a pretty good job
1/21/2016 3:20 PM
33
I think they are doing a goo job with the E newsletter and the info in the utility bills.
1/21/2016 3:06 PM
60 / 95
34
By mail or emails
1/21/2016 2:56 PM
35
When something happens in the City, it needs to go beyond facebook.It needs to be on the radio, Television, a lot of
elderly people do not have a computer.
1/21/2016 2:40 PM
36
Keep sending info. through utility bills and all other tech forms of communication, twitter, web, etc.
1/21/2016 2:31 PM
37
MindMixer or SeeClickFix apps
1/21/2016 2:21 PM
38
Satisfied!
1/21/2016 2:01 PM
39
You're doing fine
1/21/2016 1:51 PM
40
More visibility in the News-Leader.
1/21/2016 1:37 PM
41
We have no problem with the system now.
1/21/2016 1:35 PM
42
Not sure
1/21/2016 1:34 PM
43
Didn't know there was an e-newsy
1/21/2016 1:31 PM
44
Facebook would be good
1/21/2016 1:29 PM
45
??
1/21/2016 1:28 PM
46
Text
1/21/2016 1:25 PM
47
Didn't really know about Facebook option or e-newsletter so getting that out there more might help.
1/21/2016 1:16 PM
48
text system (like the schools) regarding outages or traffic issues
1/21/2016 12:58 PM
49
Fine as is,
1/21/2016 12:45 PM
50
Unknown
1/21/2016 12:37 PM
51
I understand communication is conducted mainly through social media but I feel that for the sake of older citizens lets
1/21/2016 12:35 PM
not forget about them and remember that they may not be able to access events and news.
52
PUT NEWSLETTERS OUT AT THE LOCAL BUSINESSES!
1/21/2016 12:34 PM
53
would like to see more hosting of ward meetings by councilmen.
1/21/2016 12:23 PM
54
I have no idea because I am not raising my taxes any more
1/21/2016 12:22 PM
55
you do great, so far
1/21/2016 12:20 PM
56
More email communications
1/21/2016 12:17 PM
57
Emails
1/21/2016 12:17 PM
58
I do appreciate the e-mails and texts. I think your communications are well done. You've just reminded me of one
1/21/2016 12:14 PM
other thing I like about Nixa.

59
I'm sure they'll think of something.
1/21/2016 12:13 PM
60
Insert into utility bills
1/21/2016 12:13 PM
61
I think you are doing a stellar job
1/21/2016 12:06 PM
62
If I need to know something I just ask. I suppose a billeted announcing page online would do.
1/21/2016 12:00 PM
63
value it from the top down
1/21/2016 11:59 AM
64
Surveys like this to garner community feedback are good if you are able to get enough responses to be accurate. I did
1/21/2016 11:50 AM
recently find out about a vote to change the zoning on the land intended for the city park only through a colleague.
Since this location is very near me, I believe the lack of publicity given the rezoning is a clear indication of a desire to
only communicate the bare minimum in situations where the response would likely be less favorable from the
community.
65
doing a fine job
1/21/2016 11:49 AM
66
It is fine now if people read the notification.
1/21/2016 11:48 AM
67
This current system works
1/21/2016 11:44 AM
68
Answering emails would be nice
1/21/2016 11:42 AM
61 / 95
69
n/a
1/21/2016 11:39 AM
70
Na
1/21/2016 11:21 AM
71
Not sure
1/21/2016 11:19 AM
72
N/A
1/21/2016 11:16 AM
73
Facebook
1/21/2016 11:15 AM
74
Tell the truth be more transparent
1/21/2016 11:14 AM
75
Make is aware of all the options like Twitter and Facebook.
1/21/2016 11:14 AM
76
Better customer service with regard to phone on.
1/21/2016 11:11 AM
77
Does a good job
1/21/2016 11:10 AM
78
An optional text messaging communication (such as the school district offers) could be very helpful for alerts and
1/21/2016 11:10 AM
other emergency situations.

79
They are doing fine
1/21/2016 11:09 AM
80
doing better already.
1/21/2016 11:09 AM
81
Communication in Nixa is good
1/21/2016 11:07 AM
82
City is doing fine!
1/21/2016 11:07 AM
83
N/a
1/21/2016 11:05 AM
84
Email notifications
1/21/2016 11:04 AM
85
doing great for us! The e newsletter is greatly appreciated.
1/21/2016 11:03 AM
86
I get what I need through the above, and the news media.
1/21/2016 11:00 AM
87
More information from the police and utility departments on street work and closed streets.
1/21/2016 10:59 AM
88
This email is good
1/21/2016 10:58 AM
89
Set up a city wide mass text for outages, watch and warnings. Not everyone checks their emails, but almost everyone
1/21/2016 10:54 AM
carries a cell phone.

90
I would appreciate up to date information on road conditions. As a person who works in Springfield I often wonder at
1/21/2016 10:51 AM
what point I need to head home before water levels get too high, etc.
91
I think they do a pretty good job.
1/21/2016 10:51 AM
92
?????????????
1/21/2016 10:50 AM
93
Add me to the e-news list, did not know about the FB page. maybe a quarterly printed newsletter
1/21/2016 10:50 AM
94
none
1/21/2016 10:49 AM
95
I like the idea of electronic newsletters, but don't consistently send me information that is not important.
1/21/2016 10:44 AM
96
Make the website easier to navigate. Especially the parks dept.
1/21/2016 10:42 AM
97
text messages
1/20/2016 7:23 PM
98
Bulk mailings to each household would be a possibility.
1/20/2016 2:08 PM
99
Tell us in a text what info you want to share, if it's too much info to add it to the text message add a link to a web site
1/20/2016 11:03 AM
about it.
100
Email, on important information
1/20/2016 9:31 AM
101
Communication is fine I always get what I need when I need it.
1/20/2016 6:28 AM
102
Newpaper
1/19/2016 8:12 PM
103
No ideas sorry
1/19/2016 7:49 PM
104
Courtesy !
1/19/2016 6:29 PM
105
At the community center, it would be nice, if personnel having direct contact with people, wore name tags (first
1/19/2016 3:08 PM
names). It would add a personal touch to with the customer.
62 / 95
106
I like Facebook and email.
1/19/2016 3:04 PM
107
Monthly updates in the utility bill regularly. Public meetings, changes in policies and volunteer opportunities.
1/19/2016 2:56 PM
108
N/a
1/19/2016 2:32 PM
109
Doing pretty good!
1/19/2016 2:11 PM
110
Email utility bill
1/19/2016 12:07 PM
111
mail/email
1/17/2016 11:13 PM
112
Facebook
1/17/2016 10:48 PM
113
Not sure
1/16/2016 1:49 AM
114
Put lights on S. Main St & South St stop signs, people run them. Also many cars and trucks peeling out heading south
1/14/2016 11:48 PM
and west from stop signs. (3pm-11pm) Police patrolling does help! But not done often.
115
Sending emails seems like a good way.
1/14/2016 1:53 PM
116
The city does not do a lot that the busy public cares about. We see the new sign every day so we know when the
1/14/2016 10:16 AM
mayor lights the tree. I have been to city hall meetings and have felt like a worthless ant because of the members of
the board not bothering to look up from their papers or phones to acknowledge you or what you have to say.
117
1/14/2016 9:59 AM
118
I think you do a good job of communicating.
1/14/2016 9:34 AM
119
maybe put some info sheets in the local grocery stores.
1/14/2016 9:11 AM
120
No changes
1/14/2016 7:06 AM
121
Be more informative in the enewsletter or website. Having more or additional information on the website would be
1/14/2016 4:22 AM
nice.
122
I don't know.
1/13/2016 9:06 PM
123
More updates
1/13/2016 8:34 PM
124
would like more info on events
1/13/2016 7:40 PM
125
Regular electronic newsletters.
1/13/2016 7:22 PM
126
They're doing a great job now!
1/13/2016 7:21 PM
127
You're doing better. I'm a citizen who will speak up when situations warrant it. I wasn't real impressed when we first
1/13/2016 6:48 PM
moved here but things have improved substantially.

128
Doing a better job now than in the past.
1/13/2016 6:31 PM
129
I dont know. I get the emails and that works for me
1/13/2016 5:06 PM
130
be more customer friendly
1/13/2016 1:57 PM
131
I think the city does great with communication.
1/12/2016 2:12 PM
132
Better Social Media presence
1/12/2016 9:55 AM
133
Communicate other things
1/12/2016 12:04 AM
134
Use social media more efficiently Increase in general information and development opportunities from more articulate
1/11/2016 11:45 AM
spokespeople
135
Police department needs allot of work on police officers and response time and then city officials are not friendly at all
1/8/2016 3:51 PM
136
Nixa communicates quite well.
1/8/2016 2:53 PM
137
use email or text for emergency info
1/8/2016 11:50 AM
138
you seem to have covered all the available bases to date.
1/8/2016 11:40 AM
139
Not my concern at the moment...reference previous comment
1/8/2016 10:09 AM
63 / 95
Q36 Are you interested in receiving

electronic newsletters?
Answered: 656
Skipped: 114
Yes
No
I already do!
0%
10%
20%
30%
40%
Answer Choices
50%
60%
70%
80%
90%
100%
Responses
Yes
25.61%
168
No
25.00%
164
I already do!
49.39%
324
Total
656
64 / 95
Q38 The City of Nixa is currently upgrading

its web site. What would you like to be able
to do online?
Answered: 224
Skipped: 546
Responses
Date
Updates of city newest info; addresses added....I am newer to this area and need addresses; projects talked
about...beautification projects and interaction projects with citizens...citizen inclusive projects; area history information
1/22/2016 9:41 AM
and pictures;upcoming business in area; businesses who have requested to come into area.; updates on water quality
and plans for the future in Nixa. Mayor and other legislators monthly letters to update citizens about what is going on
in their departments; updates from police officials and "get th know your police officers" open house etc. efforts at city
workers and citizens getting to know one another.....officers visiting schools and talking safety and Internet safety with
youth.....and showing these schedules on the website....Nixa could be a forerunner in how to run government for the
future......how about some long term goals on the website. History, present and future on the web site.......make it a
site that people want to surf......making new citizens and former citizens feel they are apart of the community. Ps. I like
getting warning of floodings etc sent to my phone.......great work! Think of the web site as a newspaper like
site......good luck with your upgrades......!
2
don't know
1/22/2016 9:39 AM
no comment
1/22/2016 8:44 AM
See better breakdowns of usage with comparison to previous two years in a graph format. Also, a cost of the usage
1/22/2016 8:32 AM
per month compared to the most recent year would be beneficial.

5
I would like to see the City offer most paperwork, requests for action, and payments available online.
1/22/2016 8:23 AM
Pay bills online for free
1/22/2016 8:03 AM
N/a
1/21/2016 11:44 PM
Lookup previous utility bills
1/21/2016 11:16 PM
Except online bank payments. My bank still has to mail a printed check, even though I use an online bill pay.
1/21/2016 10:41 PM
10
I would like to be able to see each utility bill statement online, rather than just the payment history and consumption
graph. I'd want to be able to more easily associate the breakdown of what I'm spending over time, and the
1/21/2016 9:47 PM
consumption graph though nice, doesn't easily let me see the cost association with the consumption.
11
Pay my bill without the extra charge!
1/21/2016 9:39 PM
12
join polls on city topics
1/21/2016 9:29 PM
13
I like receiving all the up dated information of the city growth, I have a lot of new comers that stop by my store and I
1/21/2016 9:14 PM
tell them all the information I can about the city

14
No suggestions.
1/21/2016 8:26 PM
15
More information when it comes to weather and accidents within the city limits for example "my wife sat in traffic from
1/21/2016 8:12 PM
Ozark McDonald's to Tiffany 3 hour's on Tuesday and we could not find out what was going on"
16
Pay for dog licenses online, the vet could fax over a rabies certifcate or other required paperwork needed.
1/21/2016 8:06 PM
17
Pay Bill without fees!
1/21/2016 8:05 PM
18
NO COMMENT
1/21/2016 8:05 PM
19
Pay utility bill WITHOUT being charged to do so. Will continue to pay with check until that changes. Plain stupid!!
1/21/2016 7:25 PM
20
pay bills, find out information and dates of city services, ask questions and have someone respond (chat)
1/21/2016 7:15 PM
21
Not pay the $1.25 fee to pay my utility bill online.
1/21/2016 7:05 PM
22
Not sure right now
1/21/2016 7:00 PM
23
n/a
1/21/2016 6:59 PM
24
Pay my utility bill WITHOUT the fee for paying it online.
1/21/2016 6:44 PM
74 / 95
25
buy a dog license
1/21/2016 6:43 PM
26
It is freaking about time. Online bill pay with NO
1/21/2016 6:38 PM
fees!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
27
Not sure at the time.
1/21/2016 6:37 PM
28
See what are hopeful works or works in progress to improve the city of Nixa. I assume meeting schedules are on line.
I have not used the site.
1/21/2016 6:21 PM
29
Ask questions, email, notified of pertinent household information.
1/21/2016 6:17 PM
30
Lost and found animals
1/21/2016 6:14 PM
31
Send and/or receive messages.
1/21/2016 6:12 PM
32
Not good using the computer so I don't know
1/21/2016 6:10 PM
33
Not be charged a fee to pay the utility bill online.
1/21/2016 6:06 PM
34
submit applications
1/21/2016 6:00 PM
35
View comparison of previous years utility rates
1/21/2016 5:57 PM
36
Can't think of anything that isn't offered
1/21/2016 5:54 PM
37
Order municipal fiber Internet service to my home.
1/21/2016 5:47 PM
38
report outages
1/21/2016 5:24 PM
39
See subdivision plats.
1/21/2016 5:12 PM
40
I'm good as far as I know.
1/21/2016 5:09 PM
41
Nothing pops into mind at the moment.
1/21/2016 5:07 PM
42
Pay my bills ( from my bank via pay bill) directly into the utility's account without being charged a fee.
1/21/2016 5:04 PM
43
have some recycle info, not sure everyone knows about the recycle center and about the trash that is thrown on
1/21/2016 4:50 PM
Norton road right after the volunteers pick it up it gets dumped on again.Need more enlightenment on keeping out city
clean .
44
start and/or stop electric service
1/21/2016 4:44 PM
45
Reading anything about the city would be nice. Positive stuff as well, pictures of of the cities natural beauties and
1/21/2016 4:37 PM
diversity. Resources to businesses.

46
Report outages and problems with all city agency dept.and get immediate response by email
1/21/2016 4:28 PM
47
Honestly we are from the old school we prefer paper to the web
1/21/2016 4:19 PM
48
n/a
1/21/2016 4:08 PM
49
Perhaps see live city meetings that are open to the public. Apply and pay online for dog licenses.
1/21/2016 4:00 PM
50
pay utility bills online WITHOUT the added service fee.
1/21/2016 3:59 PM
51
everything I need. It needs to reasonably pricied like under $50.00 a months.
1/21/2016 3:59 PM
52
Pay bill w/o being charged.
1/21/2016 3:53 PM
53
I would like to get online updates but do not like my email address publicized or to be put in a position to be hacked
1/21/2016 3:53 PM
54
pay our bill
1/21/2016 3:50 PM
55
No
1/21/2016 3:34 PM
56
look up billing history. Better Parks & Rec website so it's easier to find information on sports and scheduled activities
1/21/2016 3:24 PM
and register and pay online.

57
I haven't thoroughly explored the City's website, so the info I'd like to see may already be available. That would be
how the City council votes on issues and how each member voted.
1/21/2016 3:23 PM
58
I do have a clue. I'm not a computer person
1/21/2016 3:21 PM
59
Pay my bill electronically.
1/21/2016 3:16 PM
60
At this current time my online needs are being met
1/21/2016 3:06 PM
75 / 95
61
View bills
1/21/2016 3:03 PM
62
Find out why water & sewer bills are soo high,especially the sewer bill
1/21/2016 3:00 PM
63
I think there needs to be a place where you can inform someone if you see something going on that you feel the City
1/21/2016 2:43 PM
should know about.

64
Communicate with any departments as needed.
1/21/2016 2:33 PM
65
Not sure.
1/21/2016 2:32 PM
66
nothing at this time.
1/21/2016 2:22 PM
67
Responsive design for easy viewing on mobile and tablet.
1/21/2016 2:22 PM
68
No charge for utility bill payments made online would be nice.
1/21/2016 2:02 PM
69
Already pay on line
1/21/2016 2:02 PM
70
Services, events, parks information should be posted.
1/21/2016 1:52 PM
71
When there are outages, scheduled and unscheduled, it would be good to know the time frames.
1/21/2016 1:47 PM
72
Provide contact Email addresses so residents can TRY to get information from county offices, i.e., Water Dept,
1/21/2016 1:38 PM
Streets, etc.
73
To be able to pay my bill online without an extra fee.
1/21/2016 1:36 PM
74
Connect with City Offices Find out what is happen in our area
1/21/2016 1:35 PM
75
Report outages and register storm shelter.
1/21/2016 1:32 PM
76
See open gym times at the xcenter. See building permits and health inspections of restaurants.
1/21/2016 1:32 PM
77
??
1/21/2016 1:29 PM
78
I already do what I need
1/21/2016 1:26 PM
79
Pay Utility Bill on line with a credit card.
1/21/2016 1:15 PM
80
Register my dogs on the new site.
1/21/2016 1:11 PM
81
City complaints, I have noticed a couple things I wish would be taken serious. Cars parked on the roads, trash cans
left on sidewalk all week. Apartment complex headunf towards Ozark is becoming more and more infested with bad
1/21/2016 12:48 PM
people drug area. Nothing wrong with have city standards in the community
82
Report stray animals and power outages and the reporting is checked often, not just on occasion
1/21/2016 12:39 PM
83
pay permits and licenses online
1/21/2016 12:37 PM
84
PAY MY UTILITY WITHOUT A HIGH SERVICE FEE.
1/21/2016 12:35 PM
85
I would like to be able to see a list of things/activities available in the community as well as opportunities to volunteer.
1/21/2016 12:25 PM
86
pay bills without a fee. See who is suppose to be helping me and report when we have interruption in power.
1/21/2016 12:23 PM
87
When the city is experiencing power outages, a map of the city showing where crews are already working would
prevent us all calling to report the same outage. Also, could we be able to contact the different departments to have
1/21/2016 12:22 PM
questions answered?
88
View past utilities bills, no processing fee for paying utilities bill online
1/21/2016 12:21 PM
89
payments
1/21/2016 12:21 PM
90
Report outages
1/21/2016 12:18 PM
91
Hookers and blow.
1/21/2016 12:18 PM
92
Emergency information exchange, reports of outages, any other community news. Most information is already being
handledwell.
1/21/2016 12:16 PM
93
no idea of all that is being considered but I would like full integration in every way
1/21/2016 12:07 PM
94
I would like to to see video recordings of any public meetings, and have them posted within 5 days of the meeting. Live
1/21/2016 12:04 PM
streaming of the meetings would be even better. I would also like to be emailed meeting reminders.
95
See notices on the first page. Find phone numbers to get information.
1/21/2016 12:01 PM
96
Anything you'd be able to in the office.
1/21/2016 11:58 AM
76 / 95
97
View the basketball gym schedule /open gym times at the center.
1/21/2016 11:55 AM
98
Access the recycling schedule, access bill pay options, easily access contact information
1/21/2016 11:51 AM
99
I don't have an answer now.
1/21/2016 11:49 AM
100
I am not familiar with what is available on the website. If submitting suggestions for road improvements is not available
1/21/2016 11:44 AM
via the website, I would like to have the opportunity to do that.

101
currently works for me
1/21/2016 11:44 AM
102
Purchase City Parks Swimming and Gym memberships online.
1/21/2016 11:43 AM
103
Ok
1/21/2016 11:42 AM
104
Report barking dogs,report road damage
1/21/2016 11:40 AM
105
Pay my utility bill online for free
1/21/2016 11:31 AM
106
Pay gas, electric, trash, etc all in one place also purchase permits, like garage sale permits, online as well
1/21/2016 11:30 AM
107
Receive parks and rec news as well as upcoming events of interest
1/21/2016 11:28 AM
108
Not sure
1/21/2016 11:19 AM
109
Some of the basics would be to view ordinances, access contact information, and view basic department information
1/21/2016 11:18 AM
and news. Additional department-based features and area news (even just links to them) would be nice for visitors,
researchers, and locals.
110
Report utility outages
1/21/2016 11:17 AM
111
Look up any new city construction specifically a map of new road construction.
1/21/2016 11:16 AM
112
Nothing additional that I can think of.
1/21/2016 11:15 AM
113
Pay electric bill
1/21/2016 11:12 AM
114
It's convenient as is.
1/21/2016 11:11 AM
115
No comment
1/21/2016 11:09 AM
116
I love being able to pay my utility bill online
1/21/2016 11:09 AM
117
pay gas bill too
1/21/2016 11:09 AM
118
No recommendation
1/21/2016 11:09 AM
119
Be able to pay the bills without extra fee
1/21/2016 11:08 AM
120
Schedule extra trash pickup (furniture etc) without having to call in to do that.
1/21/2016 11:08 AM
121
pay my water bill online
1/21/2016 11:05 AM
122
It would be nice to not have a charge to pay utility bill online, so long as the payment is made on time.
1/21/2016 11:05 AM
123
get a COMPLETE list of the Brick and Morter business in town and a notice of the new businessw openinb in the city
most specifically Restaurants. Also a notification of businesses that are coming to Nixa in the very near future
1/21/2016 11:04 AM
124
NA
1/21/2016 11:03 AM
125
pay elec bill online with no extra fees
1/21/2016 11:02 AM
126
Can't think if anything more at this time.
1/21/2016 11:01 AM
127
No
1/21/2016 11:01 AM
128
I would love to have a section about new attractions coming to Nixa. Example businesses thinking about coming to
1/21/2016 11:01 AM
town.
129
know where funds are being spent and why. Projects upcoming and when completed.
1/21/2016 10:59 AM
130
Bill Pay system could be improved and should not charge customers a fee to use. That's like Wal-mart charging me
extra to shop online.
1/21/2016 10:59 AM
131
See the same utility bill you send in the mail on the web page for paying the utility bill, and offer paperless billing.
1/21/2016 10:56 AM
132
Check city policies to make sure I am compliant. To stay informed about events and crime in my community. To be
informed about ways I can help my community.
1/21/2016 10:54 AM
77 / 95
133
Liscense, permits and tags
1/21/2016 10:53 AM
134
??
1/21/2016 10:50 AM
135
get new resident name/address for each month in a report
1/21/2016 10:50 AM
136
none
1/21/2016 10:49 AM
137
Yes
1/21/2016 10:48 AM
138
I'm good with what you have. But change is always welcome.
1/21/2016 10:48 AM
139
Yes. It would be nice to be able to pay your utility bill, without being charged a fee
1/21/2016 10:46 AM
140
N/A
1/21/2016 10:46 AM
141
Pay bills.
1/21/2016 10:45 AM
142
I would just like it to be user friendly, not a lot of steps to pay your bill etc.
1/21/2016 10:44 AM
143
Pay bills without being charged for it. That is ludicrous in today's day and age.
1/21/2016 10:44 AM
144
everything
1/21/2016 10:44 AM
145
chat
1/21/2016 10:43 AM
146
See future plans for the city, budgets, Financials, etc. Maybe an events calendar as well for community events as well
as school events
1/21/2016 10:42 AM
147
The sites are cumbersome to navigate. Especially the park dept site. Please pleased please offer Internet service with
1/21/2016 10:41 AM
city utility. Outside provider service is lacking in capabilities and customer service.
148
Improve communication. Interact with customer service.
1/20/2016 7:24 PM
149
Not sure
1/20/2016 6:36 PM
150
yes
1/20/2016 4:53 PM
151
I would like to see how your working on improving customer service. Public transparency, show us what's going on
1/20/2016 11:06 AM
and how things are decided on.

152
Nothing at this time, doing a good job
1/20/2016 6:28 AM
153
Search a job
1/19/2016 9:58 PM
154
I will look at the web site
1/19/2016 8:13 PM
155
Nothing other than what I now do.
1/19/2016 7:59 PM
156
Like it already.
1/19/2016 7:49 PM
157
I deal with the city all right now. No change for me !
1/19/2016 6:31 PM
158
Pay Utilities bill without a charge on line
1/19/2016 6:27 PM
159
I would like to be able to reserve slots in exercise classes at the x center online.
1/19/2016 5:57 PM
160
N/a
1/19/2016 4:47 PM
161
NA
1/19/2016 4:00 PM
162
Pay bills, ask questions via e-mail, register for events
1/19/2016 3:36 PM
163
Pay utilities online without a fee.
1/19/2016 3:31 PM
164
Pay my utility fill without a fee involved
1/19/2016 3:10 PM
165
It would be nice to report outages or have lists of necessary items to bring when applying for things like permits and
prices for the permits.
1/19/2016 3:06 PM
166
Question and answer article.
1/19/2016 2:57 PM
167
Report burned out street lights.
1/19/2016 2:54 PM
168
Find out about the Citizens Police Academy.
1/19/2016 2:50 PM
169
Reserve/rent volleyball court without taking 3-4 days to verify.
1/19/2016 2:49 PM
170
Pay bill without a fee
1/19/2016 2:48 PM
78 / 95
171
I think you pretty well have it covered
1/19/2016 2:12 PM
172
See usage
1/19/2016 2:11 PM
173
See fitness schedule of classes
1/19/2016 2:07 PM
174
A better Parks & Rec website. I have a hard time finding what I am looking for (youth sports & various calendar
activities). Access personal records and payment information for utilities.
1/17/2016 11:15 PM
175
SHare more
1/17/2016 10:49 PM
176
Nothing.
1/17/2016 5:55 PM
177
check map for streets
1/17/2016 3:49 PM
178
a police report apply for a job get a d
1/16/2016 8:28 PM
179
Not sure
1/16/2016 1:49 AM
180
Access and view events and activities happening in Nixa , such as community garage sale days, craft fairs, expos, etc.
1/15/2016 7:23 PM
181
View utility usage to evaluage my efforts to become more energy efficient
1/15/2016 11:08 AM
182
see local businesses advertised or high lighted for free...discount coupons to these establishments etc
1/14/2016 5:40 PM
183
Not sure of anything at this time.
1/14/2016 1:56 PM
184
Not sure at this time.
1/14/2016 12:37 PM
185
Everything
1/14/2016 10:48 AM
186
I would pay my utility bill on line if they didn't charge a fee, this is doing them a service getting their money right away
1/14/2016 10:17 AM
but I am paying again? Nixa has good schools which we pay for why should we pay for every other little thing.
187
1/14/2016 9:59 AM
188
Terminate the employees at the city utility office that I've had the misfortune of having to work with and observe.
1/14/2016 9:39 AM
189
Online fillable forms.
1/14/2016 9:34 AM
190
Get Garage Sale Permits online
1/14/2016 9:32 AM
191
file complaints.
1/14/2016 9:11 AM
192
Pay my bill with NO service charge applied.
1/14/2016 8:46 AM
193
No interest.
1/14/2016 7:07 AM
194
Select which date my utility bill is actually paid on would be terrific. More detail to the information written. Detailed
notes on council meetings. Information of prospective new businesses that are looking to open up in our midst. To be
1/14/2016 4:27 AM
able to complete a spectrum of city forms online,would be great as well.

195
Easier online payment of utilities
1/13/2016 10:40 PM
196
Get more info about city being a gig city.
1/13/2016 9:07 PM
197
City wide intranet, fiber optics throughout city.
1/13/2016 8:34 PM
198
know about upcoming events, know if there is a need for a volunteer as would like to do something to benefit others
1/13/2016 7:42 PM
199
Get or renew dog licenses.
1/13/2016 7:28 PM
200
The only thing I dislike about the website is when you pay your water bill, you must enter the last payment amount. I
1/13/2016 7:28 PM
NEVER remember my last payment amount from the previous month so I wish you would take that part off. It would
be much easier to help me pay my bill each month on your website.
201
Report non-emergency issues (e.g., lighting outages, potholes ??, right-of-way mowing needs, etc.) Ask questions--
1/13/2016 6:55 PM
maybe even to a help desk via chat. Routinely find up-to-date information. (Is Mayor Sam Clifton's welcome letter still
on the website. It was last time I checked.) On one occasion, the recycle center was closed when the website
indicated it should have been open.)
202
Contact a City Councilman and have them answer, because now they won't answer their email.
1/13/2016 6:32 PM
203
pay electric bill directly to city without any add-on fees through Metro National Bank
1/13/2016 5:12 PM
204
I would like to be able to order another trash can online I guess. I sort of need one and I am to lazy to call.
1/13/2016 5:07 PM
205
pay bills without a fee.
1/13/2016 4:59 PM
79 / 95
206
Register garage sale.
1/13/2016 4:58 PM
207
nothing
1/13/2016 1:57 PM
208
Bill pay which I can already do.
1/12/2016 2:12 PM
209
Pay utility bill without having to pay an extra fee!
1/12/2016 2:45 AM
210
View more info
1/12/2016 12:04 AM
211
Auto pay through Credit Card
1/11/2016 11:46 AM
212
Buy a dog license
1/9/2016 8:25 AM
213
Read about local news and events.
1/8/2016 8:55 PM
214
Web site
1/8/2016 4:00 PM
215
Report dogs roaming lose it is out of control
1/8/2016 3:52 PM
216
Be able to make online payments without being charged a fee. Make the website more user friendly. Currently have to
1/8/2016 3:30 PM
dig for information/links needed.

217
See Utility usage daily
1/8/2016 1:05 PM
218
It is overall satisfactory, but a bit more mobile user friendly would be nice
1/8/2016 12:37 PM
219
Make police reports
1/8/2016 12:27 PM
220
pay utility online through bank
1/8/2016 11:50 AM
221
make comments for their review and consideration.
1/8/2016 11:41 AM
222
Sign up to reserve the video classes in the fitness classroom (currently has to be done in person).
1/8/2016 11:26 AM
223
Pay bills without extra fees.
1/8/2016 11:02 AM
224
I would not use it. Thank you. Not that I am opposed, but if I'm not using it then my input is of no matter to it.
1/8/2016 10:10 AM
80 / 95
Q39 If you were speaking to a friend about

the City of Nixa, would your comments be:
Answered: 651
Skipped: 119
Positive
Negative
Neutral
0%
10%
20%
30%
40%
Answer Choices
50%
60%
70%
80%
90%
100%
Responses
Positive
77.42%
Negative
4.45%
Neutral
18.13%
504
29
118
Total
651
Why:
Date
I like the city of nixa its got that small town vibe to it and most of the people are nice
1/22/2016 9:40 AM
It's not a very vibrant community or aesthetically pleasing, but it's close enough to Springfield to make it viable.
1/22/2016 9:26 AM
It is quiet and freindly. We have already spoken to many people about Nixa and told them they should consider
1/22/2016 8:31 AM
moving there
4
Traffic is terrible coming from and to Nixa from Springfield, not a very modern thinking town. Nixa is behind the times
1/22/2016 8:17 AM
in many ways. Police could be a little more protect and serve the people in stead of acting like a military force.
5
It is a good place to live and raise a family
1/22/2016 8:07 AM
I have lived here since 1981 and am proud of our town, the police officers and the new businesses that have come
1/21/2016 11:19 PM
here.
7
Love Nixa over all.
1/21/2016 11:08 PM
The City could use some improvements!
1/21/2016 10:59 PM
It's a pretty nice place to live. Not a lot of crime and it's mostly clean and neighborhoods are nice.
1/21/2016 10:44 PM
10
I love the community as a whole for raising my family.
1/21/2016 10:04 PM
11
It is small town, but a big community. Unfortunately people inquire about the Historic district and there is not much
there to appreciate for what it was people wonder why it is not supported by the city more.
1/21/2016 9:24 PM
12
I believe that taxes are too high
1/21/2016 9:09 PM
13
The city is great. The electric department is absurd
1/21/2016 8:42 PM
14
Been here a year & a half. Nice place to live.
1/21/2016 8:27 PM
81 / 95
15
Family friendly, great schools.
1/21/2016 8:06 PM
16
NIXA IS A GOOD CITY
1/21/2016 8:06 PM
17
Good growing community.
1/21/2016 8:02 PM
18
Very positive the town is very clean and always feel welcomed. My wife and I relocated to this area a few years ago
from Southern Illinois and truly enjoy the Nixa Community.
1/21/2016 7:49 PM
19
Great attitude of all working together
1/21/2016 7:20 PM
20
I love living here.
1/21/2016 7:15 PM
21
I like my new home town
1/21/2016 7:02 PM
22
It's a friendly, intelligently progressive, and well run community, that focuses on providing an environment that foster a
high quality of life for families, businesses, and organizations.
1/21/2016 7:01 PM
23
It's a nice, small (that's a good thing) community.
1/21/2016 6:49 PM
24
For the most part, they do their best to make Nixa a great place to live.
1/21/2016 6:48 PM
25
NEVER! NEVER! NEVER! NEVER! NEVER! NEVER! NEVER! NEVER! NEVER! NEVER! NEVER! Move to
1/21/2016 6:41 PM
NIXA!!!!!!!!!!!!!!!!!!!!!!!!!!
26
I really like the small town feel
1/21/2016 6:33 PM
27
The great schools, churches, and friendliness of the citizens. Also the proximity to so many services, etc.
1/21/2016 6:25 PM
28
City has made improvements in resident communication.
1/21/2016 6:20 PM
29
Good schools, streets improving, clean city, enjoy Suddenlink,
1/21/2016 6:19 PM
30
Happy here
1/21/2016 6:11 PM
31
Consistent service
1/21/2016 5:58 PM
32
When speaking with potential customers I tell them about the 1st rate service that the city provides and percs such as
street cleaning, 2 trees required for new sf homes, inspection of rental units, snow removal, maintaining the Hwy 160
1/21/2016 5:28 PM
right of ways. In the 3 yrs. I have been building homes in Nixa I have very impressed with the way the city functions
compared to Springfield and the surrounding communities.
33
I'm a Springfield girl, I just happen to sleep (reside) in Nixa. :)
1/21/2016 5:13 PM
34
I find living here is very enjoyable and I like the closeness to Springfield. I wish we had a better selection of decent
eating places such as Olive Garden, Red Lobster, Outback types. There are a lot of others that would fit as well.
1/21/2016 5:11 PM
35
Not enough recent interaction to really comment either way.
1/21/2016 5:08 PM
36
taxes high, no sidewalks
1/21/2016 5:06 PM
37
overall Nixa is a nice little city , we have the best schools but the worse regarding nature and it's treatment of the land
1/21/2016 4:53 PM
suchas littering, trash etc.

38
It a great place to live!!! The most friendly people live here and work here!
1/21/2016 4:46 PM
39
I just moved here a few months ago. I love it here except for the traffic and a few intersections that need traffic lights.
1/21/2016 4:46 PM
40
Good schools, just the right amount of businesses to do what you need to do, not to big not to small and nice people.
1/21/2016 4:43 PM
41
We have lived here for 29 years now, it is home to us. Our children were raised here and most of our friends are from
here. We love Nixa. The only thing we do wish is that we could get even more businesses here, but we understand
1/21/2016 4:23 PM
why it is hard to do that.

42
My family relocated to Nixa for the strong school system 12 years ago. I am committed to seeing this district continue
to grow in development of services for our students and training and support for our instructors. My family has a healthy
1/21/2016 4:11 PM
thriving business in Springfield but my heart is with this bedroom community because of the great achievements my
four children have been able to make in great part because of their involvement in our school system.
43
Its a great place to live. They are upgrading services to make it even better.
1/21/2016 4:04 PM
44
I think Nixa is an excellent place to live and would definitely recommend it.
1/21/2016 4:01 PM
45
Overall not a very friendly city....
1/21/2016 3:54 PM
46
Everyone I have had contact with has been very nice and helpful so far. I appreciate good customer service.
1/21/2016 3:40 PM
82 / 95
47
We're a bedroom community to Springfield and as such, too much shopping is done outside of our city costing us sales
tax revenue. It's kind of a catch 22 because a variety of businesses feel that they wouldn't suceed here because we
are a bedroom community. That, and our town is divided by hwy 160 making it difficult to get across town when traffic
is heavy. The businesses close to the intersection of rt 14 and hwy 160 are really difficult to get in and out of from rt
14. Try getting out of Nixa Hardware whenever traffic is heavy. Will the improvements to that intersection make it
easier....we'll have to see that to believe it.
1/21/2016 3:36 PM
48
I like the people and when I've had to talk to a City person they were good. I like the school system and the small
about of crime we seem to havr
1/21/2016 3:24 PM
49
Because I have nothing negative to say about the city or city operations.
1/21/2016 3:18 PM
50
I don't feel like it is business friendly and those that live their for the schools don't have as many business options as
we would like.
1/21/2016 3:08 PM
51
I like living in Nixa. I have lived here for a 1 1/2 years and so far have no complaints
1/21/2016 3:07 PM
52
Great customer service
1/21/2016 3:03 PM
53
Always have had great customer service
1/21/2016 2:55 PM
54
I love that as a new family we feel safe and the schools are good.
1/21/2016 2:54 PM
55
The City has a lot to offer but, there needs to be changes made, some are to comfortable in their positions...and as we
all know anyone can be replaced at anytime.
1/21/2016 2:47 PM
56
Other than our utilities being higher than they were in Springfield and Battlefield it is a great little town. You can find
just about everything you nee, people are friendly and there are plenty of Churches to choice from.
1/21/2016 2:24 PM
57
Cost of living is reasonable, schools are excellent, it's just a nice place to reside.
1/21/2016 2:14 PM
58
Nixa is great for families, but not so great for unmarried people with no children like myself. There are very few options
for entertainment in Nixa, and there are very few places that allow people to safely exercise outside (parks, trails,
sidewalks). Overall the city seems to be safe and education oriented, but there is no sense of community. Its pretty
boring.
1/21/2016 2:08 PM
59
Very hard for a business to succeed, stupid ordinances about signs
1/21/2016 2:06 PM
60
All of my experiences with city employees and grps has been very positive.
1/21/2016 2:03 PM
61
Nixa is a good place to live. Good services offered to families.
1/21/2016 1:52 PM
62
Nixa offers a great school system and is a great place to raise a family.
1/21/2016 1:48 PM
63
Nixa needs stronger representation and involvement in Christian County. We are the largest city in Christian county
yet take a backseat to Ozark. Approximately 20,000 residents and no library. We pay a fee to use the Greene County
library rather than drive to Ozark. We are sorely under-represented at and through the county level. This does not
make Nixa attractive.
1/21/2016 1:45 PM
64
This is my town.. if we have problems we keep it here and come to a common resolve.. outsiders and future
businesses don't need to know that, we need positive information to help attract new families and businesses. New
1/21/2016 1:35 PM
families and business result in revenue, sales tax, infrastructure, new ideas, opportunity and home town jobs.
65
Nixa is a very well run city
1/21/2016 1:33 PM
66
I've got nothing against Nixa I just prefer Springfield
1/21/2016 1:28 PM
67
School system is outstanding - city should take lessons.
1/21/2016 1:28 PM
68
Very little major shopping other than Walmart which doesn't really keep it well stocked.
1/21/2016 1:13 PM
69
It is a great community
1/21/2016 12:59 PM
70
I love our community.
1/21/2016 12:52 PM
71
Overall positive but getting worse
1/21/2016 12:49 PM
72
A family member of my lives on Prospect Street. When ever there's a heavy rain sewage comes up into their street and
onto there yards. It effects the whole street. This problem has been happening for the last 11 years that we know of.
1/21/2016 12:47 PM
73
The school system is great! The people in the community really support the business in the city. That in my opinion is
what makes Nixa Great!
1/21/2016 12:44 PM
74
The city as many need to improve in areas. Be patient, kind & understanding of those that visit your offices & treat
them as you would want to be treated.
1/21/2016 12:41 PM
83 / 95
75
I've mostly had positive experiences with the City of Nixa. I would like to see more diversity in the city workforce
1/21/2016 12:40 PM
though.
76
I really enjoy living in Nixa
1/21/2016 12:40 PM
77
Traffic lights (dedicated left hand turn signals). No library. Few walking trails/parks.
1/21/2016 12:29 PM
78
Nixa isn't much of a town. and its isolated with minimal access to Springfield by either 65 of 160. Traffic is a royal pain.
There's no downtown Identity. I have a generally negative impression of the city stemming from my first interaction
1/21/2016 12:28 PM
with the city. I feel people who've lived here a long time resent those of us that have moved in more recently. I am a
cyclist and like to ride my bike for fitness, and I feel many residence, especially those living south of the High School
tend to react in a hostile manner to my mere presence when I'm on a bicycle. I feel like the city could do much more,
through PSAs for example, to inform and educate motorist relative to pedestrians, runners and cyclists. Rogersville
enacted an anti-harassment law protecting pedestrians, cyclists and the disabled in wheelchairs, from angry motorist,
of which there seem an abundant supply compared to other places I've lived. Willard has the Frisco Highline Trail
running through it and businesses there are starting to cater to cyclist' and runners who use the trail. We're seriously
considering moving to either Rogersville or Willard because they seem more friendly when we visit there on a frequent
basis. People in Nixa just sleep here, they 'live' here, they don't recreate here and they seem like they're always
speeding to get to someplace else on our congested and limited arterial roads. I would tell my friend to look
elsewhere.
79
We have our house for sale trying to move into Springfield, we cannot afford this town.
1/21/2016 12:26 PM
80
Mostly positive-I do think there is a lack of parks for our size community and a lacking in community spirit/unity.
1/21/2016 12:26 PM
81
My experience with the city is positive.
1/21/2016 12:22 PM
82
Low crime, great schools, small city
1/21/2016 12:22 PM
83
great small town, friendly people, has most things available you would ever need
1/21/2016 12:22 PM
84
No community is perfect; therefore, we are comparably Exceptionally good. We do, however, need to clean up the
1/21/2016 12:21 PM
fitness center and the way that the non-sports-team program participants are served. Ozark has a much different
climate at their center.
85
Low crime, affordable housing, pleasant people.
1/21/2016 12:17 PM
86
The city is stagnant. Great place for schools. Horrible place if you want to eat or shop.
1/21/2016 12:14 PM
87
I've lived in a lot of places, and I like this one the best.
1/21/2016 12:14 PM
88
love my city
1/21/2016 12:08 PM
89
I like Nixa but I don't what it to try to become Springfield. Keep it a bedroom community, that is why people move
1/21/2016 12:07 PM
here.
90
Nixa is a friendly, clean, and pleasant town, moved here 20 years ago to be near my only daughter and grandchildren.
1/21/2016 12:04 PM
91
I like living here most of the time. Dislike poor traffic patterns due to lack of outlet from the many schools. Although I'm
1/21/2016 12:03 PM
not SUPER satisfied with road clearing in winter, it's not impossible to get around.
92
I believe Nixa is a great place to live, especially for families. The schools are excellent and the community is safe.
1/21/2016 11:56 AM
There is great communication between multiple groups like the city, schools, and ministerial alliance. The city is
making strong efforts to improve by adopting a strategic planning process that will enhance its effectiveness now and
in the future.
93
The traffic is too much for this small of town needs road improvements such as widing the intersections!
1/21/2016 11:54 AM
94
Friendly people. Community involvement and activities. City activities such as Sucker Days and Parades and City wide
1/21/2016 11:51 AM
Garage Sales. Choices of churches. Choices of shopping and dining. Close enough to Springfield but far enough to
not feel cramped or hurried. More relaxed.
95
We are fine living on the edge of Nixa, we are fine with communication at this point.
1/21/2016 11:51 AM
96
For what I've mentioned before. No response to emails or request to contact whomever owns the property behind me
to remove the garbage furniture etc and keep fence line on their side mowed.
1/21/2016 11:45 AM
97
Great place to live,Moved herer from Iowa and couldn't be happier,
1/21/2016 11:43 AM
98
Nice town to live
1/21/2016 11:43 AM
99
For one, the city does not offer services to their seniors. Inspecting their homes for possible area's of problems related
1/21/2016 11:41 AM
to proper heat retention as do other cities. (Springfield)..
84 / 95
100
The city is clean. The guys are always out mowing and picking up trash in spring thru fall. They take pride in our city.
They do a great job.
1/21/2016 11:37 AM
101
Its a great place to live and run a business in.
1/21/2016 11:35 AM
102
Friendly neighbors, students in Nixa Public Schools are much better behaved and polite than in Springfield Schools.
Also, Nixa Schools calls Christmas Break "Christmas" rather than "winter break". Schools here are excellent and so
1/21/2016 11:28 AM
much better than other schools in Missouri and across the country. Our neighbor is the most friendly and quiet
neighborhood we have ever lived in.
103
I love the schools, the size, the location, and the overall kindness, respect, and sense of community I ecperience.
1/21/2016 11:26 AM
104
Like the small town feel. We do business here in Nixa and feel the businesses here will reciprocate.
1/21/2016 11:22 AM
105
We love nixa. Love the school district
1/21/2016 11:22 AM
106
Great City to live in! Good schools and shopping. Needs more all around family restaurants like Village Inn, Ziggie's &
etc. Have enough Fast Foods!
1/21/2016 11:21 AM
107
It is a great place to live. The city spends money on the overall appearance and functionally of the city.
1/21/2016 11:20 AM
108
Can't get answers nobody takes your concerns seriously
1/21/2016 11:17 AM
109
Overall we are very pleased with the city. This is why I commute an hour to work daily. One of the best school
1/21/2016 11:16 AM
systems in the area. I'd also like to give honorable mention to those who were working the roads during the ice storm
Tuesday night. Resources were stretched thin and there was one gentleman who did his best to straighten out an ugly
backup west of Nichols Rd on 14. There were cars left and right on the side of the roads and others that couldn't make
it up the hill. He was buy himself, slipped on the ice, and continued to assist the motorists.
110
Small town with big city amenities.
1/21/2016 11:16 AM
111
The city is clean and efficient
1/21/2016 11:16 AM
112
Nixa staff as a whole; have been mostly positive. All have been friendly but one. not too bad of a ratio.
1/21/2016 11:14 AM
113
Reasonable utility bills. Street side recycling.
1/21/2016 11:13 AM
114
I enjoy bragginfg about Nixa and even came up with a motto "there are 38 cities and towns named Sptingfield cut
1/21/2016 11:11 AM
there is only one Nixa"

115
Good place to live. Favorable cost of living. Great schools, good street maintenance and snow plowing
1/21/2016 11:10 AM
116
Always been easy to find info
1/21/2016 11:10 AM
117
Very little interaction with City officials
1/21/2016 11:10 AM
118
Overall it's a great city
1/21/2016 11:09 AM
119
Exceptional schools!!
1/21/2016 11:08 AM
120
It is a great place to live and the people are friendly for thre most part.
1/21/2016 11:08 AM
121
We've only been here for 2 years, however we love Nixa! Schools are great, people are friendly, plenty of activities for
1/21/2016 11:06 AM
kids, doctors available, and we love the small town feel.

122
I love living here in Nixa! Its fresh, and interesting. I love the park system, the services given for returning library
1/21/2016 11:04 AM
books at the community center, the beauty of the City, just to name a few. It is a little crowded with fast food places
along the highway though. I think that is to be expected?
123
I love our town and the people here!
1/21/2016 11:03 AM
124
Have lived in Nixa area for over 40 years, only concern is some road conditions...pot holes, etc.
1/21/2016 11:02 AM
125
Seem to be doing a good job
1/21/2016 11:00 AM
126
Overall the city is a great place to live.
1/21/2016 11:00 AM
127
I love the school district, the Parks department, and my neighborhood! I feel safe most of the time, and when I have
1/21/2016 10:59 AM
had concerns I have been listened to and felt the concerns were addressed.
128
Great city. Love living here.
1/21/2016 10:56 AM
129
Because of the high school taxes. I have no children, never have and I don't think it is fair.
1/21/2016 10:56 AM
130
My experiences have not been the very best but I wouldn't want to influence someone else in their own perception of
what to expect.
1/21/2016 10:55 AM
85 / 95
131
I have always had great interactions with the staff of the City of Nixa.
1/21/2016 10:54 AM
132
As a retired couple Nixa has all the services that we require and it is a safe and friendly environment to retire to.
1/21/2016 10:54 AM
133
I just think it is a nice small community to live in.
1/21/2016 10:52 AM
134
Nixa is a mixlots of good stuff for families, etc. but still problems with a decrepit downtown area, good ole boy
1/21/2016 10:51 AM
mentality showing up frequently, and almost a pride in never voting for a tax increase EVEN if it is needed for the
betterment of all.
135
The police were pleasant but the Utilities were rude - so it would not be fair to say much about the City without more
1/21/2016 10:51 AM
exposure first hand.

136
Although zoning is the worst in this town. It doesn't seem well planned and organized. e.g.. when you go to visit our
1/21/2016 10:50 AM
high school, you see decent neighborhoods, mixed with apartments, storage facilities, business strip centers and
homes that look like they are condemned with debris all over the place.
137
Small town, small resources, lack of sidewalks Behind the times.
1/21/2016 10:50 AM
138
easy to work with
1/21/2016 10:50 AM
139
Need more focus on healthy living. Sidewalks and parks department. I understand the recently purchased land back
1/21/2016 10:50 AM
from the school is now going to be multi-family housing. This is not what Nixa needs. A park complex was much more
in line with what was needed. Very disappointed.
140
No one is always going to agree with everything but that doesn't change the fact that Nixa is a good place to live.
1/21/2016 10:49 AM
141
For all the people and money people seem to have we are severely lacking in activities and facilities. The parks
department is frankly a joke. We have four children and have lived in seven different cities. nixa is at the bottom for a
1/21/2016 10:48 AM
nice, organized parks department. We live less than five minutes from the oc and generally sign our kids up elsewhere
for sports and such.
142
Great schools and nice parks. Gig internet is a HUGE plus for the city and will draw more residents and businesses.
1/21/2016 10:45 AM
143
some areas are good, others need improvement.
1/21/2016 10:45 AM
144
Many unused buildings. Should do a better job of promoting & supporting Nixa businesses. Help bring in new business
1/21/2016 9:49 AM
to Nixa. Help clean up the area of older homes. Support a cleaner looking older neighborhoods and even businesses.
Nixa could have so much to offer.
145
Too expensive to live here. The schools are too big now and the education level is falling. The schools just want to win
1/21/2016 8:03 AM
awards and could care less about the students. The administrators do NOT know how to handle such a large school.
We are moving to a smaller town where my children are not just a number or a child wearing a student ID.
146
It is a good place, yet there is a lot of room for improvement.
1/20/2016 7:25 PM
147
New to Nixa but like it so far
1/20/2016 6:36 PM
148
For the most of it I have good customer serervice. Except for the few rude. I would not hold that against everyone
else.
1/20/2016 4:56 PM
149
I believe this is a great community. Good schools, shopping, small town feel while being close to a major city.
1/20/2016 2:11 PM
150
I have already shared with previous comments. Not all comments would be negative.
1/20/2016 11:27 AM
151
It helps people a lot even help people borrow books from the library.
1/19/2016 10:08 PM
152
Except for the police department, to GI joe
1/19/2016 7:48 PM
153
everyone is very nice and helpful.
1/19/2016 7:41 PM
154
We love living in Nixa. The school district is the reason we moved here. However, we love living in a small town close
1/19/2016 7:03 PM
to Springfield and with all the amenties we have here.

155
I guess my comments would be in the city's favor .
1/19/2016 6:33 PM
156
Taxes are way to high. City expects too much revenue in order to keep everything pristine. Schools are blood suckers
treating students like spoiled brats.
1/19/2016 6:12 PM
157
Great place to live.
1/19/2016 4:49 PM
158
The City of Nixa employees that I have encountered all work hard to serve the residents.
1/19/2016 3:34 PM
159
A very good school system, excellent cusomer sevice (Both government and business). Everything a person would
1/19/2016 3:15 PM
want is is right here in Nixa.
86 / 95
160
Overall, my experience has been fine with the city.
1/19/2016 3:07 PM
161
The people in Nixa are friendly. We feel safe here.
1/19/2016 3:05 PM
162
Appearance of the city and shopping and restaurants available.
1/19/2016 3:05 PM
163
The City provides reliable and necessary services. Everyone I've come in contact with has been friendly and helpful.
The roads are in good condition. We enjoy the rec center and are able to st as you in shape.
1/19/2016 2:58 PM
164
As I said earlier in this survey, Nixa would benefit from more sidewalks and walking trails. Also, if a way could be
1/19/2016 2:42 PM
found to enrich the downtown area, the city would benefit from that enrichment.
165
School department
1/17/2016 10:54 PM
166
Taxes are a little too hi
1/17/2016 10:50 PM
167
some of the things are great here in Nixa. Other items and policy have hurt the city and still continue to do so. I have
1/17/2016 3:55 PM
noticed that the persons voting on elections are in a great majority seniors, or at least that is who I see at the polls.
168
I love the schools, but city officials seem to treat the city as a "good ole boys" club. It's discouraging.
1/17/2016 2:58 PM
169
I'm born and raised here. I'm neutral because some many foreigners have taken over and I don't like it. They came
1/17/2016 10:50 AM
here because they apparently didn't like where they were living and are now bound and determined to make this part
of the country just like the part they left. Also you might want to start making a plan about the city. There is going to be
such a change in the next 10 years when all the senior citizens that started the Nixa boom 15- 20 years ago start
dying off. So get ready. Because one of things that is going to fill the vacuum is crime. I've already started thinking
about getting out.
170
Need to bring newer businesses and improve other roads to Springfield. Younger families are choosing Ozark over
Nixa.
1/16/2016 6:49 AM
171
everyone seems very friendly at the city even the cops
1/15/2016 3:24 PM
172
City is organized well and has a number of national franchises.
1/15/2016 11:08 AM
173
Side road we live on has ALOT of traffic for a rural area, and alot of speeding. Stop signs need to be lit up with lights.
1/14/2016 11:54 PM
174
I love it here. I'm less than a year here and people are friendly and this town has it all except a library!!!!! BUILD A
LIBRARY!!!!! Build a community garden!
1/14/2016 5:42 PM
175
Have had no negative experiences.
1/14/2016 1:57 PM
176
Small good community that has all your essential needs and right down the road from springfield
1/14/2016 12:47 PM
177
Have found this to be a quiet and enjoyable community.
1/14/2016 12:38 PM
178
Overall, city employees are very friendly and courteous.
1/14/2016 12:00 PM
179
It's a great place to live!
1/14/2016 10:49 AM
180
TO EXPENSIVE
1/14/2016 10:18 AM
181
COSTS MORE TO LIVE IN NIXA
1/14/2016 10:00 AM
182
There are pros and cons.
1/14/2016 9:43 AM
183
This is the best community to raise a family.
1/14/2016 9:43 AM
184
Nixa is a great place to live. And has a wonderful school system.
1/14/2016 9:12 AM
185
1/14/2016 9:10 AM
186
The only reason I don't said positive is I feel our charges for electricity are a little too high.
1/14/2016 8:47 AM
187
Has most of the amenities that I need close to my home.
1/14/2016 7:08 AM
188
It's a sleeper town.
1/14/2016 4:28 AM
189
small town feel next to a big city.
1/13/2016 9:08 PM
190
It a good place to be
1/13/2016 9:00 PM
191
The city of Nixa is a great community to be a part of and raise a family in! The cost of living is extremely low, the crime
1/13/2016 8:49 PM
rate is extremely low and the schools are amazing. There are a few great local shops and restaurants and the
community as s whole is very friendly.
192
Police department and schools
1/13/2016 8:35 PM
87 / 95
193
moved here in Aug,very pleased with city so far
1/13/2016 7:40 PM
194
Too
1/13/2016 7:32 PM
195
We moved here from a small city with a well organized, highly efficient, and visionary city government. We're seeing
some signs of progress in Nixa. There seems to be a growing desire to improve. Sure wish we could have passed that
1/13/2016 7:03 PM
parks proposal. We saw some publicity but If it was promoted aggressively we must have missed it.
196
Good atmosphere, polite business, good city government overall.
1/13/2016 6:36 PM
197
Except for the utility department. They take the small charm out of this city.
1/13/2016 6:28 PM
198
Draw back is the taxes.
1/13/2016 5:57 PM
199
Couldn't think of a better place to live.
1/13/2016 5:41 PM
200
Some of the departments/people I have dealt with have been nice and helpful and the other ones have been rude.
1/13/2016 5:36 PM
201
A safe town to live in.
1/13/2016 5:14 PM
202
I like the fact that we have pretty much everything needed and the lines are short when going somewhere. A shopping
1/13/2016 5:08 PM
mall is all were missing

203
1/13/2016 5:08 PM
204
Honestly the best city I've ever lived in. Well, it will be the best when we get a target and an Imo's pizza.
1/13/2016 5:08 PM
205
Great schools and place to live. Horrible parks.
1/13/2016 5:00 PM
206
leadership in certain areas needs more people training
1/13/2016 1:59 PM
207
Because the people there really seem to care
1/12/2016 2:49 PM
208
Taxes to high, traffic is horrible because streets to small and lights not synchronized, City is always trying to pass a
1/12/2016 2:47 AM
new tax asking for more money.

209
Spend to much money on unnecessary projects like parks and sidewalks no one uses
1/11/2016 4:29 PM
210
Great schools, awesome police department, clean parks
1/9/2016 8:26 AM
211
Great schools, suburb to Springfield and feel safe!
1/8/2016 9:01 PM
212
Very proud of the city schools and parks department (member of sports center). Just wish I did not have to pay to
1/8/2016 4:03 PM
recycle.
213
I didn't enjoy living in nixa with all thr high ta es and high cost of living rates and property issues....
1/8/2016 3:48 PM
214
I have always had good experiences when dealing with a City of Nixa employee.
1/8/2016 2:53 PM
215
Great city, but always asking for a tax.
1/8/2016 12:38 PM
216
Haven't lived here but a month so still feeling it out
1/8/2016 12:09 PM
217
For one additional thing, I am glad that the Nixa police department so far has avoided the corruption and scandal that
neighboring communities have endured. I hope they maintain what seem to be high standards of honesty and fairness.
1/8/2016 11:31 AM
218
Housing prices are high, the school district is only focused on test scores rather than actual teaching and the public
servants don't get the recognition they deserve.
1/8/2016 11:26 AM
219
The school system and the people of Nixa are awesome.
1/8/2016 11:02 AM
220
As of last Wed. Please reference previous comment.
1/8/2016 10:13 AM
88 / 95
Q40 Are there any other comments or

concerns you'd like to share with the city?
Answered: 197
Skipped: 573
Responses
Date
no
1/22/2016 9:40 AM
no
1/22/2016 8:45 AM
No.
1/22/2016 8:32 AM
Not at this time
1/22/2016 8:08 AM
Suddenlink states Nixa is a gig city, however when we have called to inquire, they know nothing about it. Customer
1/22/2016 7:53 AM
service rep even stated they don't have proper equipment to keep up with Gig speed. If it's something that is being
promoted, then their reps need to be aware, & have equipment necessary for the upgrade.
6
No
1/21/2016 11:45 PM
Would really love another park here in Nixa.
1/21/2016 11:08 PM
We need a Storm Water System for the city. And we need a stop light on North Main street by the Junior High School
1/21/2016 10:59 PM
instead of a three way stop!

9
Need more side walks and bicycle paths. Widen Main Street. It is a zoo. Intersection at 14 and 160 is a big problem.
Pedestrian bridge at CC and 160 so people won't get run over.
1/21/2016 10:44 PM
10
Nice place to live
1/21/2016 10:08 PM
11
I saw a sign the other day about shopping local. The only problem I saw with that was entertainment options. We do
1/21/2016 10:04 PM
all of our grocery shopping in Nixa. We shop for clothes and any entertainment we partake in we go elsewhere.
12
Cars park on the streets, making it very, very difficult to drive, especially at night. Seems like they stay parked for
1/21/2016 9:09 PM
days. Most of the streets are not wide enough for this. I'm talking about residential streets.
13
The road dept. needs improvement. There are many heavily traveled streets that are not treated appropriately during
bad weather. They always seem to be behind & never get a jump on it when severe weather is coming. This is not just
1/21/2016 9:00 PM
during snow, but also heavy rain, storm drains are not taken care of properly, leaving streets flooded.
14
None.
1/21/2016 8:27 PM
15
N/A
1/21/2016 8:06 PM
16
Street Dept does a good job clearing streets in winter and patching streets.
1/21/2016 8:02 PM
17
Stop asking taxpayers every election for more money. I'm tired of hearing it.
1/21/2016 7:27 PM
18
no
1/21/2016 7:15 PM
19
Would have like to see the parks plan passed
1/21/2016 7:02 PM
20
n/a
1/21/2016 7:01 PM
21
Get city fiber!!!
1/21/2016 6:49 PM
22
The X center needs to lower their prices. The road department needs to do a better job of clearing 160 south of 14
1/21/2016 6:48 PM
after a snow storm. The it's out of city limits excuse isn't one, because of it's out of city limits, so am I and I shouldn't
have to pay city taxes.
23
Hire some really professionals that will make a difference in out pocket books. STOP raising our taxes. Lower the cost
1/21/2016 6:41 PM
of Electric and Water. Run gas line to residents that don't have them instead of spending more money on schools we
don't need.
24
None that I can think of at this time.
1/21/2016 6:37 PM
25
I would love to hear regular reports on infrastructure improvements or maintainance. Reports on how future growth is
1/21/2016 6:25 PM
going to be addressed would be interesting.
89 / 95
26
Would like to see notices pertaining to city issues and decisions well in advance via e-mail or postal mail well before
implementation so that concerned citizens may voice an opinion to their representative or through the proper
municipal channel.
1/21/2016 6:20 PM
27
Any complaints should be followed up with a resolution for the one making the complaint.
1/21/2016 6:19 PM
28
No
1/21/2016 6:11 PM
29
Recreation center staff seem to be very unfriendly and unhelpful
1/21/2016 5:59 PM
30
Recycling center should be open til 5 pm
1/21/2016 5:58 PM
31
when will a stoplight be installed at tracker & main?
1/21/2016 5:57 PM
32
With the online bill pay it would be nice to stop receiving the hard copy as well
1/21/2016 5:30 PM
33
in the building regs are great assets for the city.
1/21/2016 5:28 PM
34
Dissapointed the roads weren't treated on Tuesday when the freezing rain hit. It was forecasted spot on. While at a
dead stop on CC, I was hit by a car that lost control on the ice & plowed right into me. Could have been totally avoided
(for myself & many others) had the city had the roads salt treated. :\
1/21/2016 5:13 PM
35
Not at this time.
1/21/2016 5:08 PM
36
love the fact that Nixa has contract with the trash company and I am so glad my bill is all encompassed except my
1/21/2016 4:53 PM
gas.
37
Very happy here. Hopefully people want to invest in infrastructure and keeping the city clean and preserve its history.
1/21/2016 4:43 PM
It's a great place.

38
No
1/21/2016 4:23 PM
39
Keep up the good work. I look forward to seeing the strengthening in development in relation to the City of Ozark and
Christian County. It's time for Nixa to attract businesses and jobs for our young people and shopping that stays here. I
estimate that 95 percent of my purchases are made in Springfield. I'd enjoy seeing the dollars go into the pockets of
1/21/2016 4:11 PM
Nixa entrepreneurs as well as the sales tax dollars staying local.

40
The city of Nixa needs to be able to take payments over the phone for emergency situations even for a fee, that will
cover the cost of the cc fees.
1/21/2016 4:09 PM
41
They need to expand hwy 14 all the way to Ozark and at least to Nichols road to a 4 lane hwy. hwy 14 and mine are
1/21/2016 4:04 PM
getting to be a real pain from 4=6:30 pm nightly. due to work traffic we need sidewalks from main street to Kum and
Go so I can walk to General $ Store.
42
I used to live in Springfield. My mother bought a house in Nixa and we moved to it. (We now take care of her.) Just
wish there was a Mama Jeans in Nixa. It's about the only thing I have to still go to Springfield for.
1/21/2016 4:01 PM
43
Why is it the electric goes out soooo many times on my street? Baracuda Dr.
1/21/2016 3:55 PM
44
Not at this time.
1/21/2016 3:40 PM
45
No.
1/21/2016 3:35 PM
46
no
1/21/2016 3:34 PM
47
Thank you for the plowing you do but many subdivision streets still need more attention. Thanks
1/21/2016 3:25 PM
48
Just that the speed limits in residential areas should be 25mph and then enforced.
1/21/2016 3:24 PM
49
Sewer Bills are too high!
1/21/2016 3:01 PM
50
I'm sure none of the suggestions will be addressed which is sad...remember the City is here to take care of their
customers...just a thought.
1/21/2016 2:47 PM
51
While a nice place to raise a family. There are plenty of things this town needs to work on. Sewer for one. Our
infrastructure needs to be the priority. Sewer, water and roads. Not money for another park. Parks are nice but not
1/21/2016 2:37 PM
when it smells like raw sewage when you walk out your door.
52
Snow plow piled up 3 feet of snow blocking my drive a half hour after I had worked three hours to clean it.
1/21/2016 2:34 PM
53
I wish there was a campaign to promote pride in how your property looks. I am disappointed my neighborhood looks
so shabby and my property doesn't.
1/21/2016 2:34 PM
54
I am a member of the Azalea Association and we appreciate all help from the city.
1/21/2016 2:29 PM
55
I am very concerned about the lack of safe places to walkin Nixa. There are very few sidewalks or wide shoulders.
1/21/2016 2:08 PM
90 / 95
56
None
1/21/2016 2:03 PM
57
No.
1/21/2016 1:52 PM
58
Work on the roads and public safety. They are clearly more important than trying to push for another park. Roads and
a strong police force are essential services.
1/21/2016 1:45 PM
59
There needs to be a street light the intersection of West Northview and Wilderness Dr. Since the road was re-routed at
1/21/2016 1:39 PM
the south end, it is almost directly beside the entrance to Tractor Supply. At night it is very hard to see the turn to
Wilderness Drive, making it a dangerous intersection.
60
We have a great city and we have some good leaders in the right positions. Keep up the good work..
1/21/2016 1:35 PM
61
No
1/21/2016 1:33 PM
62
Nope
1/21/2016 1:28 PM
63
Originally when the light at AA was put in the city said that in bad weather/ road conditions they would turn that light to
yellow flashing lights. They almost always forget to do this. It is so hard for some cars to get going again in ice/snow
1/21/2016 1:25 PM
after having to stop hthere. Please make it a priority to turn that light anytime the weather/roads are bad.
64
The traffic issue is bad, I usually skip driving thru town to avoid it. Unfortunately, that means I also avoid the
1/21/2016 1:20 PM
businesses in town.
65
1. We need a sidewalk on the north side of Nixa Junior High for students. Many walk on this back street during early
morning hours when it is still dark, or after events in the evenings. It is very dangerous because it is difficult to see the
1/21/2016 1:13 PM
pedestrians on the street. 2. I would like to see more bike paths on streets for cyclists or hiking/biking trails.
66
Take care of these issues that make people mow there lawn rv setting in drive way all year long unregistered cars in
1/21/2016 12:49 PM
yard trashcans
67
Thank you for the opportunity to share my input with you.
1/21/2016 12:41 PM
68
They need to get better at clearing roads i.e. 14 and CC!!! They are important thoroughfares into the city besides 160
1/21/2016 12:40 PM
69
Need to widen 14 to 4 lanes.
1/21/2016 12:29 PM
70
I appreciate this survey. It's allowed me to vent some of my frustrations with this city. I doubt anything will come of it or
1/21/2016 12:28 PM
change, but its nice to know you want to know what people think.
71
Get people to clean up their houses and property and enforce it. Cars trash and etc should not be in the front yard
1/21/2016 12:26 PM
72
Overall very good.
1/21/2016 12:21 PM
73
Nope.
1/21/2016 12:18 PM
74
we should be allowed to have chickens (no roosters).
1/21/2016 12:17 PM
75
Please get off center with local shopping. New cars, new appliances, better clothes shopping, better restaurants.
1/21/2016 12:14 PM
76
Parks dept/Fitness center should be part of a larger org such as the YMCA as to provide greater value and flexibility.
1/21/2016 12:10 PM
This is without a doubt one of the biggest shortcomings of our community.

77
Thanks for every effort & initiative!
1/21/2016 12:08 PM
78
We need to either make cat owners license their cats or do away with dog licenses.
1/21/2016 12:07 PM
79
No
1/21/2016 12:04 PM
80
Better Internet infrastructure. The suddenlink rollout is a joke for anyone serious about having a decent ISP
1/21/2016 12:04 PM
81
It's a nice, well kept place to live.
1/21/2016 12:02 PM
82
Stop spending money on parks etc.. and help the working poor to pay their utility bills , food, medical ..etc.....
1/21/2016 12:01 PM
83
Thanks for making Nixa a safe and great place to live!
1/21/2016 11:59 AM
84
Feel they could be a bit more understanding and cooperative on past due electric bills. Maybe give other options to
pay them out. Or maybe an extension especially in the winter when you need your heat.
1/21/2016 11:57 AM
85
I believe infrastructure, primarily roads to Springfield and Ozark, should be a major focus in addition to commerce. We
are already at a point where increasing the capacity of roadways would require land acquisition and make roads tight
1/21/2016 11:56 AM
to existing buildings. Waiting will only enhance this problem. Otherwise, thank you for the opportunity to share my
opinion and thank you all for serving this city!
86
No!
1/21/2016 11:54 AM
91 / 95
87
Would like to see a dog park approved in future. Nixa REALLY needs one and it would be GREATLY appreciated by
1/21/2016 11:51 AM
dog owners. I don't want to have to drive to Springfield and pay money to their dog park only to spend a half hour in
the blistering sun when my dues could go to the City of Nixa!
88
Not at this time.
1/21/2016 11:51 AM
89
The utilities are a bit to high in cost,And while we have never been late with a payment,from what I hear the cut off
dates are too short and the fine to get it turned back on are too high,If your already struggling to pay your bill how can
1/21/2016 11:46 AM
you afford a large fine to get it turned back on.

90
My biggest concern is road maintenance and improvements.
1/21/2016 11:44 AM
91
Again, cities should be sensitive to the needs and concerns of their senior citizens. I don't see very much of this in the
1/21/2016 11:41 AM
city of Nixa.
92
A couple of months ago at the stop light by city hall there had been a wreck. The glass stayed in the road and on the
1/21/2016 11:37 AM
side for several months. Someone needs to be responsible for cleaning up after a wreck.
93
Need to improve/widen several streets and intersections in order to facilitate traffic snarls.
1/21/2016 11:28 AM
94
I would like to be able to use more local businesses rather than have to travel to Springfield or Ozark. I would like to
1/21/2016 11:26 AM
have more park space and would like Nixa to be safer for bikes and walking traffic, especially around businesses.
95
Maintaining the roads when there are adverse weather conditions would be awesome. Irritating to see the park being
1/21/2016 11:24 AM
plowed but I can hardly make it down my street.

96
Better way to contact Police after hours than having to go through County & having to wait for assistants when county
1/21/2016 11:21 AM
is busy.
97
Open the city books let's see where the money is really going....
1/21/2016 11:17 AM
98
DOGS AT LARGE! My husband and I walk our dog daily. I can't count the number of times we've had to KICK and run
1/21/2016 11:17 AM
away from dogs (sometimes aggressive) who run at us in the street. Most of them have collars, so they aren't strays,
just belong to people who let their dogs run throughout neighborhoods and relieve themselves wherever they please
(including our lawn). VERY tired of it, but feel as though contacting police is useless as they have better things to
spend their time on, and oftentimes we don't know where the dogs' owners or homes are.
99
My only major complaint is traffic at the Mt Vernon/Massey intersection. I'd also like to see better standards as it
1/21/2016 11:16 AM
relates to city ordinances (parking in the street, zoning.)

100
No
1/21/2016 11:16 AM
101
No
1/21/2016 11:16 AM
102
handicap ramps and door openers. make all stores have easier acess ramps, and not very far away. I dont want to
feel creeped out and have to go to the back of the store to acess the ramp. thank you for your time, have a good day.
1/21/2016 11:14 AM
103
No thank you.
1/21/2016 11:12 AM
104
Stop looking at what we cAn't do and work on what we can. AND THANK YOU VERY MUCH FOR FIXING NORTON
1/21/2016 11:11 AM
ROAD
105
I think I have said enough
1/21/2016 11:10 AM
106
I would love to see my utility bill include gas instead of two separate bills and level pay option for all of it.
1/21/2016 11:10 AM
107
Sidewalks on Northview between Main & 160!! Much needed, school children walk on road!!
1/21/2016 11:10 AM
108
It would be nice to have more competition with services such as phone, internet, TV providers, trash services, and
1/21/2016 11:08 AM
finer dining experiences.

109
Would prefer not to get paper utility bill. Which I have requested in person along with the proper form completed and
1/21/2016 11:05 AM
signed on two occasions.

110
A lot of road work needs to be done. So many intersections need upgraded & streets need to be wider or shoulders
added
1/21/2016 11:05 AM
111
It looks like you've thought of a lot of good things to improve, like the access to businesses along the highway, with
frontage roads, and the work to begin on the intersection of Hwy. 160, and 14. Trying for more park space is good, as
1/21/2016 11:04 AM
well.
112
Nixa needs to work on getting more restaurants/business. We're far enough away from Springfield we should be able
to support more businesses.
1/21/2016 11:03 AM
113
We love Nixa! Moved here about a year ago, and couldn't be happier.
1/21/2016 11:03 AM
92 / 95
114
I think Nixa could benefit having a larger hardware store in town. Lowes, Home Depot, Menards...etc
1/21/2016 11:02 AM
115
no
1/21/2016 10:59 AM
116
Work on infrastructure around schools. Not much thought is put into some of the navigation of getting to the schools.
1/21/2016 10:58 AM
117
Why would you sell the property on Gregg that wants to build multi family development. Do you want Nixa to be
downgraded to a slum area. Also money was wasted by the city on that piece of property without much research as to
1/21/2016 10:56 AM
find out after the fact it was too costly.

118
Yes, something needs to be done with the water! It smells strongly and taste strongly of chlorine/bleach. I won't drink
1/21/2016 10:56 AM
it.
119
I am proud to live in such a forward thinking community. My only complaints about Nixa is the lack of sidewalks,
library, and the fact that they do not take responsibility for fixing pipes under the street.
1/21/2016 10:54 AM
120
police are vindictive
1/21/2016 10:54 AM
121
We need more traffic lights at some of the busy intersections. It would be nice if we had more restaurants so we don't
1/21/2016 10:52 AM
have to go to Springfield for a nice sit down meal. More parks with safe walking trails.
122
Not at this time. I think the city is a great place to live.
1/21/2016 10:51 AM
123
Single lane roads on Highway 14 and lack of Sidewalks I have never seen a town with so few sidewalks and so
1/21/2016 10:50 AM
many pedestrians in the middle of the street walking, biking jogging etc. this seems like huge liability (accident waiting
to happen). I would make this one of the biggest priorities
124
no . thanks
1/21/2016 10:50 AM
125
none
1/21/2016 10:50 AM
126
I'm not sure who would be responsible for it, but it would also be nice to have someone or some group to work on
1/21/2016 10:48 AM
bringing businesses, keeping businesses, freshening up businesses in our area. We have nice homes but that is
about all Nixa has to offer. Busineeses don't seem to say long and the ones that do seem to have subpar
facilities/buildings. The city should match the homes.
127
Allow me to pay my bills online without being charged for it. That is ridiculous. Having to still write out checks and buy
stamps and mail it all to avoid being penalized for paying my bill is stupid.
1/21/2016 10:45 AM
128
Would be nice if you could try to attract more mainstream restaurants.
1/21/2016 10:44 AM
129
NONE AT THIS TIME
1/21/2016 10:44 AM
130
No
1/21/2016 10:43 AM
131
disappointed that a light still has not been installed at the intersection of Tracker & Main --- also poor snow removal ---
1/21/2016 10:43 AM
132
Internet service! Make it an option w utility service.
1/21/2016 10:42 AM
133
Many unused buildings. Should do a better job of promoting & supporting Nixa businesses. Help bring in new business
to Nixa. Help clean up the area of older homes. Support a cleaner looking older neighborhoods and even businesses.
1/21/2016 9:49 AM
Nixa could have so much to offer.

134
Tell us how you are being good stewards of our tax dollars. Let us know when you do things right, and when you do
1/20/2016 7:25 PM
things wrong. Be accountable, both positive and negative.

135
No
1/20/2016 6:36 PM
136
Provide free use of the XC walking track for senior citizens or those with disabilities.
1/20/2016 4:40 PM
137
I feel recycling should be mandatory. Looking at all the trash on curbs, most could be recycled. Start by doing a
section of the city every 6 months or so.
1/20/2016 2:11 PM
138
I'm glad I stumbled upon this survey. I think Nixa is a good little community that offers lots of things to the community. I
1/20/2016 11:27 AM
think an off leash dog park would be a very nice addition. I would be willing to be on a committee to start one, it
couldn't cost so much that we can't afford one. Let's keep this dog park idea alive and going and in the publics eye.
Lots of people want it. I've asked them
139
property taxes are a little high for the area but we get great service in return.
1/20/2016 6:29 AM
140
Set up more lights on the road.
1/19/2016 10:08 PM
141
Yes, what happened to the upgrade to west NORTHVIEW RD ? The road needs widen, it has a lot of daily traffic. It
1/19/2016 8:22 PM
was suppose to happened 2-3 yrs ago.
93 / 95
142
Nixa community center needs more silver sneaker classes but was told no money in budget to pay instructors.
1/19/2016 7:51 PM
Increase in membership
143
We love Nixa!
1/19/2016 6:54 PM
144
Not at this time ......
1/19/2016 6:33 PM
145
Develop that park but don't spend money use the employees and City equipment
1/19/2016 6:29 PM
146
glad when I can move
1/19/2016 6:12 PM
147
Terrible traffic condition at Tracker and Main.
1/19/2016 4:49 PM
148
No
1/19/2016 4:00 PM
149
Need a larger fitness center
1/19/2016 3:11 PM
150
Why does the city buy full size trucks. They are not all equipped with snow plows. Also, there are so many of them
1/19/2016 3:05 PM
seen running around town. You never see them doing anything.
151
We'll be glad when the Main St/Tracker intersection improvements are done.
1/19/2016 2:58 PM
152
Sidewalk water runoff behind my home has not been corrected. City has been notified & tried to correct twice but it still
1/19/2016 2:51 PM
collects in a huge puddle of mud & water when it rains.

153
Keep up the good work!
1/19/2016 2:12 PM
154
Lengthen the hours at Community Center Gym to 10 PM
1/19/2016 2:12 PM
155
Contradicting laws such as city code and adopted IRC required permits ck out ICC legal aspects code reference
1/19/2016 12:13 PM
156
New scool board
1/17/2016 10:54 PM
157
N. Hillcrest at North Street needs road improvements... Patch some deep pot holes.
1/17/2016 7:25 PM
158
It is a shame that so many of the seniors here go to Ozark, because we charge to walk in the community center.
1/17/2016 3:55 PM
159
safer community, better roads,
1/16/2016 8:29 PM
160
Planning and zoning are very hard to deal with.
1/16/2016 6:49 AM
161
The City Needs To Control Stray Cats. I Have One And Nobody Will Do Anything About It. Someone Needs To Come
1/16/2016 1:51 AM
Up With A plan
162
More bike/walk friendly.
1/15/2016 4:19 PM
163
There is grant funding available for these items!!! I'm a grant writer and would donate my time! Cynthia Kimball
1/14/2016 5:42 PM
164
Not to rezone the property on Gregg that was to be a park. Keep it single family not apartments. Protect the current
1/14/2016 3:47 PM
property values
165
Keep up the good work!
1/14/2016 10:49 AM
166
Are you really going to share my comments or concerns? Check out this survey.
1/14/2016 10:18 AM
167
POTHOLES
1/14/2016 10:00 AM
168
I truly believe the leaders of the city have the citizens in their best interest. Customer Service is a huge importance to
1/14/2016 9:43 AM
me. I believe several departments don't understand customer service and what it means. Unfortunately customer
service can't be taught! You either have patience and empathy for people or you don't! There must be a lack of
leadership and accountability in some departments if these customer service encounter continue.
169
I think that I've expressed my feelings and knowledge of the CU office but in case I have not, the employees in that
building need to find new jobs not dealing with the citizens of this community. If they were my employees, termination
1/14/2016 9:43 AM
would be eminent.
170
City planner should be aggressive with cosmetic improvements and hold business to a higher standard for more
1/14/2016 9:37 AM
pleasing business fronts. Work on removing scrub brush and beautifying our city.
171
Nixa needs to bring more shopping businesses to the area. We need stores like Target, Big Lots, etc. Our Walmart
needs to be a Super Walmart. I go to Springfield, Republic, & Branson for a lot of things I can't get here. When I do
1/14/2016 9:10 AM
that I go ahead and buy things that I would get in Nixa if I could get all my shopping done here.
172
No
1/14/2016 7:08 AM
94 / 95
173
Our drinking water was absolutely wonderful for many many years, it now has a horrible taste and smell, I understand
that DNR may be involved but it seems its way too much.. Over Kill???? Springfield has chlorine but even that is not
as bad as ours. People are talking about the smell it very well may keep people away from our town.. growth?.. tax
income?
1/13/2016 10:52 PM
174
I find it ironic the survey is selling bank draft and auto bill pay. It is not an option, and I am sure the city collect part of
the convenience fee. The city should step up security measures like multifactor authentication prior to "highly
suggesting" thid form of payment.
1/13/2016 10:31 PM
175
no
1/13/2016 9:08 PM
176
I think we need to do more to entice businesses into the city. Also, it would be nice if Massey was a little more
1/13/2016 8:49 PM
appealing to the eye. Perhaps turn it in to a boulevard with a tree lined median and less pole barn businesses.
177
Improve roads. Widen roads, make NIXA the modern city to live, not a country bumpkin place of the past.
1/13/2016 8:35 PM
178
I would really like to see more sidewalks so that we can encourage more children to walk to school and ride bikes to
school. Also, more sidewalks and ped. crossings at busy intersections would allow and I believe encourage more
citizens to travel by foot or bike to local stores and restaurants.
1/13/2016 7:51 PM
179
traffic can be quite congested at times, city and people are wonderful, homes are more expensive than in Clever or I
would be living in Nixa
1/13/2016 7:44 PM
180
Too many restaurants and gas stations and not enough big store shopping like Target and Kmart. Have to travel out of
town for most shopping other than Walmart.
1/13/2016 7:32 PM
181
Listed on previous page
1/13/2016 7:28 PM
182
Nope. I've probably said enough. Thanks for the opportunity to share my opinions. We enjoy it here.
1/13/2016 7:03 PM
183
A little more police presence in my neighborhood, (Walnut Subdivision). Never see the police unless they are giving a
ticket or hiding to give a ticket. Might want to consider some Community Policing ideas.
1/13/2016 6:36 PM
184
Not that I can think of now.
1/13/2016 5:41 PM
185
I have sent e-mails to my local representatives for my district and there's only been one of them that actually
responded to me
1/13/2016 5:23 PM
186
Need more restaurants like Perkins or a Steak House type restaurant.
1/13/2016 5:14 PM
187
Could you guys put some storm drains in my neighborhood?
1/13/2016 5:08 PM
188
Just the parks department.
1/13/2016 5:00 PM
189
don't understand why electric department selling transmission line? looks like a waste of employment for city and some
street projects are not needed
1/13/2016 1:59 PM
190
None
1/12/2016 2:12 PM
191
There needs to be some kind of city ordinance regarding the cat population in Nixa and the barking dogs in a
neighborhood.
1/8/2016 6:26 PM
192
Love living SW of city.
1/8/2016 4:03 PM
193
The city office hours are not condusive to the public. In order to do business with the city I have to take off work. I
think later hours for city hall would be better not every day but at least once or twice a week.
1/8/2016 12:29 PM
194
SPEEDERS AND STOP SIGN RUNNERS please do something about it. Some one is going to get killed for no
reason. STOP THE SPEEDERS.
1/8/2016 11:42 AM
195
1. I resent the occasional checkpoints for drunk driving. I don't know if these are conducted by Nixa police or state
highway patrol, but they are IN Nixa and as such should be of concern to the city. I strongly believe these are
unconstitutional random searches and invasions of privacy. Of course drunk driving should be a concern, but it should
be caught using evidence of impaired driving, not a dragnet that inconveniences innocent drivers. 2. People who live
outside of Nixa city limits but are in the school district (presumably paying some share of taxes to support these
schools) should have free access to the recycling center. 3. One last thing: why no questions about school staff and
1/8/2016 11:31 AM
teachers? Aren't they city employees?

196
More sidewalks everywhere! Even my 12 yo son said this over the NY weekend. We need sidewalks everywhere, but
especially on the main roads. Thank you for all you do!
1/8/2016 10:36 AM
197
A godless government has no moral compass, which I lived last Wed. And will use in future Bible studies and teaching
platforms. Thank you. Until then I loved being in Nixa
1/8/2016 10:13 AM
95 / 95

Nixa&#39;s Customer Service Survey

Uploaded by

Document Information

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Nixa&#39;s Customer Service Survey

Uploaded by

Copyright:

Available Formats

MEMORANDUM

Q1 Do you have a Nixa address?

Q2 Do you live inside the city limits?

Q3 In what city do you live?

Not within city limits. Christian county only.

Clever, but in the Nixa school district.

Q4 Do you own a business in Nixa?

Q5 I'm very satisfied with customer service

my only compliant is the Police Department in dealing with tenant problems

Everywhere I go people are very nice and helpful

Nixa utilities are a bunch of ....

Shutting off my power after 10 days past due is assinine.

No reason to contact city in last year. I like the newsletter, though.

it is a factor I am strongly considering in relocating back to Springfield after 12 years in Nixa.

Haven't really had to have contact .

We appreciate how willing the city is to help us at The Gardens at Woodfield.

Very professional staff

I have a horrible neighbor

The residental streets shoid be salted and cleared of snow.

The street light people a great. Quick response.

I've never had a bad experience with workers at the city.

I am not a fan how our city wastes money and time.

No complaints in 26 years living here.

Getting Gig internet was a HUGE plus!!!

receptionist was so kind and professionally her name is

I get help in Springfield!

drive up utilities good

everyone I've met seem very nice

I have had no contact with city, only DMV.

I have always found employees willing to help.

Everything except for the city utilities employees.

Always friendly and seem to care

cant seem to get to right people

common sense isn't used in all things

is wonderful but some of the councilman are questionable

Q6 I'm always treated with respect when I

People are respectful and professional

Never been in the offices

Haven't been there, Haven't needed so far. So that is good!

Refer to the previous question.

Only been one time.

I haven't been to a city office for about 8 years or there abouts.

No reason to visit city office in last year.

times and was treated ok.

The staff have always been good.

inspected are helpful...

Have not been there

I have never come into the city office.

I rarely go into a city office

I even entered the wrong department and

See above comment.

Have not been to a city office in many years.

Never been to city office

Everyone is friendly and helpful.

I am putting them out for them to get out of their chair.

I don't really ever come in.

never had to come into a city office

was very kind.

Haven't been in a city office.

Rarely go into a city office

Again, getting a simple permit was met with disrespect.

Have not needed to visit a city office.

Depends on the office !

Never visit a city office.

Nixa's Customer Service Survey

Nixa's Customer Service Survey