Professional Documents
Culture Documents
ADVERTISING IN INSURANCE
Definition of Insurance, in law and economics, is a form of risk management primarily used to
hedge against the risk of a contingent loss. Insurance is defined as the equitable transfer of the
risk of a loss, from one entity to another, in exchange for a premium, and can be thought of as a
guaranteed small loss to prevent a large, possibly devastating loss. An insurer is a company
selling the insurance; an insured is the person or entity buying the insurance. The insurance rate
is a factor used to determine the amount to be charged for a certain amount of insurance
coverage, called the premium. Risk management, the practice of appraising and controlling risk,
has evolved as a discrete field of study and practice.
NON-PERSONAL
First, what is "no- personal"? There are two basic ways to sell anything: personally and non-
personally. Personal selling requires the seller and the buyer to get together. There are
advantages and disadvantages to this. The first advantage is time: the seller has time to discuss in
detail everything about the product. The buyer has time to ask questions, get answers, and
examine evidence for or against purchase.
A second advantage of personal selling is that the seller can see you. the person rhea’s selling to.
Rhea can see your face; see how the sales message is getting across. If you yawn or your eyes
shift away, you're obviously bored, and the seller can change approach. Rhea can also see if
you're hooked, see what features or benefits have your attention, and emphasize them to close the
sale.
Finally, the seller can easily locate potential buyers. If you enter a store, you probably have an
interest in something that store sells. Street vendors and door-to-door sellers can simply shout at
possibilities, like the Hyde Park (London) vendors who call out, "I say there, Guv'nor, can you
use a set of these dishes?", or knock at the door and start their spiel with an attention grabber.
From there on they fit their message to the individual customer, taking all the time a customer is
willing to give them.
Disadvantages do exist. Personal selling is, naturally enough, expensive, since it is labor-
intensive and deals with only one buyer at a time. Just imagine trying to sell chewing gum or
guitar picks one-on-one; it would cost a dollar a stick or pick.
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Nonetheless, although personal selling results in more rejections than sales, and can be nerve-
racking, frustrating and ego destroying for the salesperson, when the salesperson is good it is
more directed and successful than advertising.
From the above, it appears that personal selling is much better than advertising, which is non-
personal. This is true. Advertising has none of the advantages of personal selling: there is very
little time in which to present the sales message, there is no way to know just who the customer
is or how rhea is responding to the message, the message cannot be changed in mid-course to suit
the customer's reactions.
Then why bother with advertising? Because its advantages exactly replace the disadvantages of
personal selling and can emulate some of the advantages. First let's look at the latter.
First, advertising has, comparatively speaking, all the time in the world. Unlike personal selling,
the sales message and its presentation does not have to be created on the spot with the customer
watching. It can be created in as many ways as the writer can conceive, be rewritten, tested,
modified, injected with every trick and appeal known to affect consumers. (Some of the latter is
the content of this book.)
Second, although advertisers may not see the individual customer, nor be able to modify the
sales message according to that individual's reactions at the time, it does have research about
customers. The research can identify potential customers, find what message elements might
influence them, and figure out how best to get that message to them. Although the research is
meaningless when applied to any particular individual, it is effective when applied to large
groups of customers.
Third, and perhaps of most importance, advertising can be far cheaper per potential customer
than personal selling. Personal selling is extremely labor-intensive, dealing with one customer at
a time. Advertising deals with hundreds, thousands, or millions of customers at a time, reducing
the cost per customer to mere pennies. In fact, advertising costs are determined in part using a
formula to determine, not cost per potential customer, but cost per thousand potential customers.
Thus, it appears that advertising is a good idea as a sales tool. For small ticket items, such as
chewing gum and guitar picks, advertising is cost effective to do the entire selling job. For large
ticket items, such as cars and computers, advertising can do a large part of the selling job, and
personal selling is used to complete and close the sale.
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COMMUNICATION
Communication means not only speech or pictures, but any way one person can pass
information, ideas or feelings to another. Thus communication uses all of the senses: smell,
touch, taste, sound and sight. Of the five, only two are really useful in advertising -- sound and
sight.
SMELL
However, that is smell's greatest problem for advertising. Although a smell can evoke a memory,
everyone's memories are different. For example, the smell of hay in a cow barn always reminds
me of my grandfather's farm in Indiana and the fun I had there as a child. To others, however,
that same smell makes them think a cow had an accident in the living room, not at all the same
response as mine. If an advertiser wanted to make me nostalgic about farms and grandparents,
the smell would be perfect. To others the smell might evoke ideas of cow accidents or the pain of
having to buck bales on a hot summer day, neither image of much use in making a product
appealing.
The point is, the effect of using smell in advertising cannot be controlled by the advertiser.
Although many people smell the same things, what they associate with those smells varies with
each person. Without some control, smell is a very weak form of communication for advertising.
Touch
Touch has a limitation that makes it of little use to advertising -- the customer has to come in
actual contact with the item to be touched. Thus the item must actually exist and be put in a
medium that can carry it. This puts touch more in the realm of personal selling than advertising.
It is possible to use touch for a limited number of products. For example, samples of cloth or
paper can be bound into magazines. The potential customer can thus feel percale or the texture of
corduroy; tell through touch the difference between slick magazine stock, embossing, Classic
Laid or 100% rag paper. However, for the majority of products touch is useless for advertising.
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Taste
Taste is probably the least useful communication channel available to advertising. Like touch,
taste requires the potential customer to come in actual physical contact with the product.
However, taste is even more limited than touch. There are few products other than food for
which taste is a major selling point, and there is virtually no medium in which an ad can be
placed that people are likely to lick; I'm sure few people are going to lick a magazine page or the
TV screen, nor get much sense of what the product tastes like from them. It is possible to use
direct mail, sending samples to homes, but that is an expensive way to advertise.
Thus, taste is much more effective in personal selling, such as sampling foods in supermarkets or
in door-to-door sales.
The remaining two senses, sound and sight, are the most effective and easily used channels of
communication available to advertising. For these reasons virtually all advertising relies on them.
Sound
Sound is extremely useful for advertising. It can be used in a variety of media, from radio and
television to the new technology of binding micro-sound chips in magazines to present 20-
second sales messages. It is also capable of presenting words and "theatre of the mind."
Words, the method by which humans communicate their ideas and feelings, are presented by
sound, by speaking aloud. Through the use of words it is possible to deliver logical arguments,
discuss pros and cons, and evoke emotions.
More, through the use of sound it is possible to create what is called "the theatre of the mind."
What this means is that sound can conjure in the listener's mind images and actions that don't
necessarily exist. For example, if you want to create before the mind's eye the image of a party,
you need merely use the sound effects of people talking and laughing, the tinkle of glasses and
ice, perhaps music in the background. Even easier, tape record a party and play it back. To evoke
images of a soft spring day the sounds of a breeze rustling leaves, the chirrup of insects, the soft
call of birds is sufficient. The listener's mind will take those sounds, combine them, make sense
of them, and create an image suited to their individual taste. For example, a beer commercial
may play the sounds of a bar in the background, and the listener may imagine themselves in their
own favorite bar, and perhaps ordering that brand of beer.
Thus sound, in the forms of words and effects, are quite useful to the advertiser in affecting a
listener.
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Sight
Sight is arguably the most useful of the communication channels available to the advertiser.
Through sight it is possible to use both words and images effectively.
Words do not have to be spoken to be understood. They can be printed, as well. Although it is
difficult to put in written words the emotional impact possible in spoken words, with their
inflections and subtle sound cues, nevertheless written words are unsurpassed for getting across
and explaining complex ideas or arguments.
There is an additional factor in sight that makes it excellent for advertising. The old cliche, "A
picture is worth a thousand words," is correct. Think how long it takes to describe something as
opposed to showing a picture of it. No matter how many words you use, some details will be left
out that are visible at a glance. Thus sight can quickly and concisely show a customer what the
advertiser wants her to see, be it a product or how buying the product can benefit rher.
The five forms of human communication can be used to send any message to potential
customers. However, not all five are equal. Smell, touch and taste are of little use, but sound and
sight are of great value and effectiveness.
INFORMATION
Information is defined as knowledge, facts or news. However, you should bear in mind that one
person's information is another person's scam, particularly when advertisers talk about their
products.
Thus, for advertising, information must of necessity be incomplete, not discussing everything
there is to know about the subject. In advertising, what appears is everything the writer thinks the
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customer needs to know about the product in order to make a decision about the product. That
information will generally be about how the product can benefit the customer.
There is, of course, the concept of affirmative disclosure. This concept requires an advertiser to
provide customers with any information that could materially affect their purchase decision.
Lewis A. England, FTC Chair in 1974, said:
"Sometimes the consumer is provided not with information he wants but only with the
information the seller wants him to have. Sellers, for instance, are not inclined to advertise
negative aspects their products even though those aspects may be of primary concern to the
consumer, particularly if they involve considerations of health or safety . . . "
The Federal Trade Commission deals with such omissions by demanding affirmative disclosure
of such information, and backs up their demands with the force of law.
Bias is being partial towards something, feeling that something is better or worse than other
things. Biased information about a product is that which emphasizes what is good and ignores
what is bad about it. In advertising this is not only normal, but necessary. Of course an advertiser
is biased toward her own product and against the competition: selling her product is the way rhe
makes her money, and her competition's sales reduce that income. Thus any advertising will use
words and images that show how good rhea product is and/or how poor rhea competition's is.
This is biased information,
Advertising is the promotion of a company’s products and services carried out primarily to drive
sales of the products and services but also to build a brand identity and communicate changes or
new product /services to the customers. Advertising has become an essential element of the
corporate world and hence the companies allot a considerable amount of revenues as their
advertising budget. There are several reasons for advertising some of which are as follows:
Thus, several reasons for advertising and similarly there exist various media which can be
effectively used for advertising. Based on these criteria there can be several branches of
advertising. Mentioned below are the various categories or types of advertising:
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Outdoor advertising is also a very popular form of advertising, which makes use of several tools
and techniques to attract the customers outdoors. The most common examples of outdoor
advertising are billboards, kiosks, and also several events and tradeshows organized by the
company. The billboard advertising is very popular however has to be really terse and catchy in
order to grab the attention of the passers by. The kiosks not only provide an easy outlet for the
company products but also make for an effective advertising tool to promote the company’s
products. Organizing several events or sponsoring them makes for an excellent advertising
opportunity. The company can organize trade fairs, or even exhibitions for advertising their
products. If not this, the company can organize several events that are closely associated with
their field. For instance a company that manufactures sports utilities can sponsor a sports
tournament to advertise its products.
Broadcast advertising is a very popular advertising medium that constitutes of several branches
like television, radio or the Internet. Television advertisements have been very popular ever since
they have been introduced. The cost of television advertising often depends on the duration of
the advertisement, the time of broadcast (prime time/peak time), and of course the popularity of
the television channel on which the advertisement is going to be broadcasted. The radio might
have lost its charm owing to the new age media however the radio remains to be the choice of
small-scale advertisers. The radio jingles have been very popular advertising media and have a
large impact on the audience, which is evident in the fact that many people still remember and
enjoy the popular radio jingles.
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Celebrity advertising
although the audience is getting smarter and smarter and the modern day consumer getting
immune to the exaggerated claims made in a majority of advertisements, there exist a section of
advertisers that still bank upon celebrities and their popularity for advertising their products.
Using celebrities for advertising involves signing up celebrities for advertising campaigns, which
consist of all sorts of advertising including, television ads or even print advertisements.
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LEAD: IN carrying out the industry's mandate, the 29-year-old Insurance Information Institute
publishes brochures, monographs and books; does original research; sponsors seminars, and
trains speakers for radio and television.
IN carrying out the industry's mandate, the 29-year-old Insurance Information Institute publishes
brochures, monographs and books; does original research; sponsors seminars, and trains speakers
for radio and television.
In the last five years it has discovered the mass-communications value of advertising. At first the
commitment was a small one, an inexpensive print effort in the so-called thought-leader
magazines, or small-circulation intellectual publications. Then it moved cautiously into
television, and before you knew it the institute was spending millions of dollars annually on such
causes as cracking down on drunken driving and curbing liability litigation.
Mechlin D. Moore, president of the institute, and Alan M. Siegel, chairman of Siegel & Gale, the
design firm that does its advertising, have a number of stories that they say show the
effectiveness of their efforts.
At the moment they are awaiting the beginning of the 1988 advertising campaign, which, despite
the great successes of recent television commercials, will be entirely in magazines. The reason,
Mr. Siegel said, is that the client wants to give a selectively targeted audience a lot of
information and offer even more information through couponed ads.
With a $6 million budget, it will run 74 two-page black-and-white spreads between now and
Dec. 31 in magazines.
''We will reach 74 percent of all adults, 18 and above, about 11 times,'' said Eliot Pussman,
executive vice president of Siegel & Gale.
This year's campaign, Mr. Siegel said, ''extends the image campaign to explain how the insurance
mechanism works, speaking of the benefits in addition to economic protection.''
Using specific examples, ads tell all the things that insurance companies did for a homeowner
and a small business that were burned out. Another ad talks about help following theft in both a
home and a business.
The magazines on the schedule are a combination of business publications and news weeklies:
Time, Business Week, U.S. News & World Report, Sports Illustrated, Forbes, Venture, Money,
Fortune and Inc.
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The media buying is being handled for Siegel & Gale by the well-known SFM Media
Corporation, since setting up a media department is something Siegel & Gale, which is basically
a design firm interested in corporate identity programs, is not prepared to do.
Mr. Siegel said about 30 percent of the company's revenues were currently coming from
advertising.
The advertising world apparently is like a black hole. People who never expected to be part of it
suddenly find themselves in it and, frequently, thriving. It usually happens simply enough when
a client, who admires the firm's communications abilities and creative talents, pushes the supplier
into the business.
For art studios and identity firms this is no giant step. In the case of Siegel & Gale the
metamorphosis was almost inevitable given the fact that Alan Siegel began his business career at
Batten, Barton, and Durstine & Osborn.
Most advertising clients of the 20-year-old Siegel & Gale, a subsidiary of Britain's Saatchi &
Saatchi, started as clients for identity programs. The clients, some of which have only assigned
projects, include USX; Chubb Group of Insurance Companies; General Electric Information
Services, Capital Holding, Mellon Bank, J.C. Penney, Citicorp and the American Stock
Exchange.
The Insurance Information Institute is the biggest advertising client. It started advertising
because the 300-or-so property insurance companies making up its membership felt that there
were issues that called for an industry point of view.
The institute's first campaign had to do with the dangers of drunken driving. That was followed
by a promotion for air bags and then by a campaign dealing with what it identified as ''civil
justice problems,'' or the explosion of liability suits. Last year, the advertising on television
addressed itself to the industry's contributions in the area of auto, product and workplace safety.
When you want to advertise about your truck insurance products and services, you have so many
options. You can choose from the different types of advertising available to you to convey your
message.
You can use TV advertising, press advertising, mobile billboard, web advertising, phone calls,
word of mouth advertising, yellow page advertising, radio advertising, product placement and so
on for commercial truck insurance and cargo insurance advertisements.
The effectiveness of a truck insurance advertising depends on its use, target, investment, creation
and implementation. The effectiveness is also affected by the support of one to another. In a
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communication program, the medium has role to play. The effectiveness depends on the playing
that role successfully.
You may be provided with biased information about the effectiveness of a truck insurance
advertising type, by the players working in that field of truck insurance. So for a neutral idea on
the effectiveness you have to see all the perspectives.
Every commercial truck and cargo advertising type has its effectiveness in some places and in
some situations. It depends on when and how you use it. Make an advertising campaign
innovative and interesting to get success with it. To see an example of a good advertisement see
National Independent Truckers Insurance Company, RRG. created TV commercial at
So many variables decide the effectiveness of the advertising type in case of truck insurance and
cargo insurance. The size of ad, time of placement, target audience, the advertisement itself etc
decide the effectiveness of that type of advertising. Creativity is another big factor in cargo and
truck insurance advertising.
In US traditional media is still have a big place in advertising. There are 13,599 radio stations,
2,890 broadcast TV stations, plus unlimited cable and satellite TV outlets, 2,366 daily
newspapers, thousands of internet sites are working in the advertising field. There are also other
players like direct mail, magazines, outdoor advertising, and other special and alternative
advertising working in advertising.
The revenue earning is varies according to the number of players. Radio earns $20 billion
annually, TV stations, cable, satellite TV stations together earn $67 billion, newspapers earn $49
billion, direct mail earns $24 billion, outdoor advertising earn $6.8 billion annually in revenue.
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New media and technologies in advertising like blogs, mobile phone based advertising,
podcasting, satellite radio, cable TV programming on-demand and online social networks are
also doing well now.
In general, considering each one alone, Press is the highest proportion revenue earner in
advertising. TV comes in the second position. Internet is growing at a very fast rate. Its share is
rising in the advertising industry (source: Advertising Association).
Search marketing represents 39% of all online advertising spending and will account for 44% of
online ad spending in 2010. Share of the different search engine marketing ways are 51% on paid
search ads, 12% on search marketing agency fees for paid search, 6% on paid inclusion, 11% on
search marketing agency fees for optimization, 10% on contextual ads and 11% on other areas of
search marketing. ---- Forrester Research
According to a prediction, online advertising market will grow nearly $10 billion over the next
few years. Internet advertising will increase from $6.6 billion in 2003 to $16.1 billion in 2009.
---- Jupiter
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Each day, more and more Insurance Agents are leaving the captive corporate world to venture
into the realm of independent insurance agent. Rather than being locked into selling one major
insurance carrier's branded product line, they opt to offer a larger variety of policies, services and
costs; coinciding with the demand of consumers wanting to have choices and options at
competitive prices.
As we are well aware, this is no longer a "seller's market", but an "informed buyer's". People, in
general, are armed with more information than ever before. So, how do you, the independent
insurance agent, stand out from the other 100's of agents in your city? What marketing avenues
are available to you so that you capture the prospective buyer's attention and convert them into a
prospect and ultimately a long-term client? And which ones work?
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Regardless of your target audience, whether you have inched your focus to be product specific,
or if you are targeting a certain population segment; you need to investigate the various forms of
advertising available to you, the costs of such programs and the pros and cons.
Below is a breakdown of the most commonly used forms of advertising for the independent
insurance agency, and the pros and cons of each.
Television Advertising
As the average American spends more time in front of the television, it should be no surprise that
this is one of the most sought after forms of marketing available.
Pros:
Ability to reach a larger and more diverse segment of the insurance seeking population
You can specify time of day and network, reaching your intended audience easier
Since most consumers are engaged by a combination of movement, color, what they see and
what they hear, this gives most businesses a platform to achieve full sensory contact
Gives a business instant credibility and prestige
Cons:
Many experts would agree that if you have the extra capital in your marketing budget to
incorporate television into your advertising that you should. However, it is important that you
research different advertising firms to help you explore your options with regards to creating
your on-air advertisement, the best way to target your audience and keep within your planned
budget.
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With regards to print advertisements, some independent agents turn to local newspapers and
weekly shoppers to advertise their agencies. Since many households either subscribe to at least
one newspaper, or pick them up at their local newsstands, it is a fast and simple way to gain
recognition by consumers.
Pros:
Ability to reach more than one target audience by placing various advertisements in the
different sections of a newspaper
You have the choice of large or small circulation papers to advertise your insurance agency
Consumers who turn to the newspapers and weekly shoppers are looking for advertisers who
offer deals or bargains
Multiple advertisement ad sizes to correspond with various budgets
Cons:
Newspapers and weekly shoppers are usually read once and discarded
Smaller advertisements have a more difficult time standing out when placed next to a larger
ad
Quality of the print may distort images and photos in a way that can hurt your marketing
rather than help
Ads, regardless of size, have to compete for the reader's attention
Like television advertising, it would be prudent to consult with a professional marketing firm,
preferably one that specializes in insurance marketing, to help you design an advertisement that
best captures your targeted audience's attention. The smaller the ad space the less detailed and
complicated the ad should be.
Also keep in mind the days the most sought after papers and weekly shoppers are printed. The
rates for a large advertisement over the weekend will be greater than the same sized ad featured
all week long.
While most forms of outdoor advertising are contained within billboards and large signage, some
independent agencies have broadened the term to include park benches, posters and seat rails at
public transit stops. This form of marketing has become a popular, less costly way, when
compared with television and print advertising, to reach a larger audience in major metropolitan
areas.
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Pros:
Name recognition is higher with those consumers who walk or drive the same route each day
Billboards and signs vary in price due to size and location making it is easier to find one in
your budget
Cons:
More often than not, outdoor advertisements do not fully engage a consumer's attention for
more than a few seconds
Advertisements have to be simple and interesting enough for the consumer to remember
Outdoor advertisements are usually contracted for a longer period of time than most
independent agencies had anticipated securing them for
Posters and bench signs at public transit stops work well in major metropolitan areas where
lower, middle and upper class alike share the same transportation systems, however, not as
effective in areas where public transportation is not as common
If you feel various forms of outdoor advertising would be a compliment to your business and
marketing plan, consider placement wisely. Consult many firms for input and advice on the best
way to stretch your marketing dollar and how they can help you create eye-catching and simple
designs for your sign.
Internet Advertising.
Roughly 90% of all the households across the United States have access to the internet either at
home, at work or at school; making advertising on the internet the fastest growing marketing
medium for independent insurance agents. That household percentage goes even higher for those
families with a combined income of $100k or more. However, internet advertising gaining its
strength only in the last decade or so, there is still a lot an independent agent would need to
research, as with any form of advertising, before making a financial commitment.
Pros:
Cons:
The ever changing internet - each of the major search engines change what they search for on
websites constantly with regards to how well they rank. Staying on top of these changes can be
very time consuming or expensive if you pay a firm to do this for you.
Fear of identity theft - consumers are becoming skeptical of entering their personal contact
information online for fear they will have their personal information stolen or sold to
telemarketing companies and be subject to unwanted emails or phone calls
There are so many options and services available to the independent insurance agent to
effectively market themselves and attract more leads. The form of advertising you choose will
depend largely on the audience you intend to target, the area in which you do business, and
ultimately your budget. Be sure to ask questions. Know what you are getting and what you are
not with whatever forms of marketing you decide to use.
A Buyer's Market
The Opportunity: Because of reduced 2009 ad budgets and the weakened economy, 2009 will be
a strong buyers market for some media, but not for others. The 2009 Thumbnail Media Planner
includes our exclusive media market outlook and pricing forecasts for each major national and
local advertising medium.
Includes...
< Market Research: Population trends, market sizes, marketing and ad spending, efficiency
benchmarks
< Television Advertising: Network, spot, cable television trends, including 2009 costs (CPP)
< Radio Advertising: Network and spot radio trends, including 2009 costs (CPP)
< Magazine Advertising: Data and page costs for over 70 top magazines in 17 categories
< Newspaper Advertising: Information and cost benchmarks
< Internet advertising: Trends and cost estimators for online advertising
< Direct marketing: Direct mail cost estimator and results benchmarks
< New Media: Dozens of Non Traditional Media “ideas”
< Local Market Advertising: Top 100 Market Planner, including population and average media
costs by
market for spot television, cable radio, newspapers and out of home media
< Advertising Research: Heads up findings on latest media effectiveness studies & much more!
Planner ™ can be used to create a media plan on the fly as a rough sketch for feasibility, in
meetings or on the way to a meeting, in the hotel, on the plane, or even in the taxi! It’s a great
way to double-check or explore new options while saving time and effort.
Regardless of the industry, media buying is both a science and an art. Knowing how to apply
current data and trends to current opportunities is a must. A media plan shouldn’t be an endless
dead end street, but be doable in minutes, and then pursued if found profitable. Sketch a rough
“Thumbnail” media plan in just minutes instead of hours!
A media plan that takes into account ALL the various media planning factors is going to be more
effective and comprehensive than one that does not. Media buying that does not take make use of
the best scenario media plan out of several will usually fail. Media planning requires several
sketches to arrive at a winning scenario. The Thumbnail Media Planner gives you the right tool
to make quick sketches and move more quickly and easily to the next stage.
SPECIAL PROMOTIONAL PRICE: $69.95 for a limited time only! Volume discounts
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Bibliography.
http://www.directtruckinsurance.com.
http://www.eziearticles.com
http://www.coverneinsurance.com
http://www.directtruckinsurance.com
http://www.6izzle.com/author.asp?author=11807
http://www.wsu.edu:8080/~tafline/rhe.html