Professional Documents
Culture Documents
to care for a seriously ill family member (spouse, son, daughter, or parent)
(Note: Son/daughter has been clarified by the Department of Labor to mean
a child under the age of 18 or a child over the age of 18 with a mental or
physical disability as defined by the American Disabilities Act, which
excludes among other conditions, pregnancy and post-partum recovery from
childbirth);[16]
to recover from a workers own serious illness;
to care for an injured service member in the family; or
to address qualifying exigencies arising out of a family members
deployment.
twenty-six workweeks of leave during a single 12-month period to care for a
covered servicemember with a serious injury or illness if the eligible
employee is the servicemembers spouse, son, daughter, parent, or next of
kin (military caregiver leave).[17]
Q. What do you understand by Labor union?
'Labour Union'
Labour unions or trade unions are organizations formed by workers from related
fields that work for the common interest of its members.
Definition: Labour unions or trade unions are organizations formed by workers
from related fields that work for the common interest of its members. They help
workers in issues like fairness of pay, good working environment, hours of work
and benefits. They represent a cluster of workers and provide a link between the
courts. Other states, such as the United States, possess general non-judiciary labour
relations boards which govern union certifications and elections.
Definition of LABOR COURT
: a governmental agency established to adjudicate a management-labor dispute not
resolved by the parties involved or any dispute over contract interpretation; also :
a similar agency empowered only to subject disputants to compulsory investigation
LABOUR ACT 6 OF 1992
In this Act, unless the context indicates otherwise"casual employee"means a day worker who is em
ployed by the same employer on not more than two days in any week;
"collective agreement"means any agreement
in writing, the terms of which are negotiated by, entered into between, and signed
by or on behalf of- (a) on the one hand(i) any employer or group of employers;
(ii) any registered employers' organization or group of registered
employers' organizations;
(iii) any employer or group of employers and any registered employers'
organization or group of registered employers' organizations; and
(b) on the other hand any registered trade union or group of registered trade
unions, in relation to any terms and conditions of employment and any othermatter
of mutual interest
Offences relating to orders of Labour Court or district labour courts
Any person who contravenes or fails to comply with an order of the Labour Court
or district labour court shall be guilty of an offence and on conviction be liable to
the penalties which may by law be imposed for contempt of court.
may push her to perform even better and think of new ideas that help her excel.
Continuous training also keeps your employees on the cutting edge of industry
developments. Employees who are competent and on top of changing industry
standards help your company hold a position as a leader and strong competitor
within the industry.
Consistency
A structured training and development program ensures that employees have a
consistent experience and background knowledge. The consistency is particularly
relevant for the company's basic policies and procedures. All employees need to be
aware of the expectations and procedures within the company. This includes safety,
discrimination and administrative tasks. Putting all employees through regular
training in these areas ensures that all staff members at least have exposure to the
information.
Employee Satisfaction
Employees with access to training and development programs have the advantage
over employees in other companies who are left to seek out training opportunities
on their own. The investment in training that a company makes shows the
employees they are valued. The training creates a supportive workplace.
Employees may gain access to training they wouldn't have otherwise known about
or sought out themselves. Employees who feel appreciated and challenged through
training opportunities may feel more satisfaction toward their jobs.
For delivering the customer expectations, it is essential that employees have the
requisite skills to perform the job assigned to them as per the job description. Just
theoretical knowledge is not enough. Employees need to have the skills to do their
jobs, i.e. technical, analytical and people skills. this necessitates requisite training
Example: In the trucking industry one can imagine interactive multimedia training
on tractor-trailers followed by a proficiency test to see how well the employee
knows the truck.
2. Simulators
Simulators are used to imitate real work experiences.
Most simulators are very expensive but for certain jobs, like learning to fly a 747,
they are indispensable. Astronauts also train extensively using simulators to imitate
the challenges and micro-gravity experienced on a space mission. The military also
uses video games (similar to the "shoot-em-up" ones your 14-year old plays) to
train soldiers.
Example: Truck drivers could use simulators to practice responding to dangerous
driving situations.
3. On-The-Job Training
Jumping right into work from day one can sometimes be the most effective type of
training.
Here are a few examples of on-the-job training:
Read the manual - a rather boring, but thorough way of gaining knowledge
of about a task.
A combination of observation, explanation and practice.
Trainers go through the job description to explain duties and answer
questions.
Use the intranet so trainees can post questions concerning their jobs and
experts within the company can answer them.
On-the-job training gives employees motivation to start the job. Some reports
indicate that people learn more efficiently if they learn hands-on, rather than
listening to an instructor. However, this method might not be for everyone, as it
could be very stressful.
Example: New trucking employees could ride with experienced drivers. They
could ask questions about truck weigh stations, proper highway speeds, picking up
hitchhikers, or any other issues that may arise.
4. Coaching/Mentoring
Coaching/mentoring gives employees a chance to receive training one-on-one from
an experienced professional. This usually takes place after another more formal
process has taken place to expand on what trainees have already learned.
Here are three examples of coaching/mentoring:
Hire professional coaches for managers (see our HR.com article on
Understanding Executive Coaching)
Set up a formal mentoring program between senior and junior managers
Implement less formal coaching/mentoring to encourage the more
experienced employees to coach the less experienced.
A better form of training than lectures, it allows all trainees to discuss issues
concerning the new program. It also enables every attendee to voice different ideas
and bounce them off one another.
Example: Truck drivers could have group discussions and tutorials on safety
issues they face on the road. This is a good way to gain feedback and suggestions
from other drivers.
7. Role Playing
Role playing allows employees to act out issues that could occur in the workplace.
Key skills often touched upon are negotiating and teamwork.
A role play could take place between two people simulating an issue that could
arise in the workplace. This could occur with a group of people split into pairs, or
whereby two people role play in front of the classroom.
Role playing can be effective in connecting theory and practice, but may not be
popular with people who dont feel comfortable performing in front of a group of
people.
Example: Truck drivers could role play an issue such as a large line-up of trucks is
found at the weighing station and one driver tells another that he might as well go
ahead and skip the whole thing. Or role play a driver who gets pulled over by a
police officer and doesnt agree with the speeding charge.
8. Management Games
Management games simulate real-life issues faced in the workplace. They attract
all types of trainees including active, practical and reflective employees.
Example: As truck drivers are often on the road alone, they could participate in a
nature-training course along with depot personnel to build esprit de corps.
10. Films & Videos
Films and videos can be used on their own or in conjunction with other training
methods.
To be truly effective, training films and videos should be geared towards a specific
objective. Only if they are produced effectively, will they keep the trainees
attention. They are also effective in stimulating discussion on specific issues after
the film or video is finished.
Films and videos are good training tools, but have some of the same disadvantages
as a lecture - i.e., no interaction from the trainees.
A few risks to think about - showing a film or video from an outside source may
not touch on issues directly affecting a specific company. Trainees may find the
information very interesting but irrelevant to their position in the company.
Some trainers like to show videos as a break from another training method, i.e. as a
break from a lecture instead of a coffee break.
This is not a good idea for two reasons. One: after a long lecture, trainees will
usually want a break from any training material, so a training film wouldnt be too
popular. Two: using films and videos solely for the purpose of a break could get
expensive.
Example: Videos for truckers could show the proper way to interact with
customers or illustrate preventive maintenance techniques.
feedback from trainees to see if they learned anything. Then take the results from
the most popular and most effective methods to design a specific training program.
Q. Write a note on Job analysis
Job analysis (also known as work analysis[1]) is a family of procedures to identify
the content of a job in terms of activities involved and attributes or job
requirements needed to perform the activities. Job analysis provides information to
organizations which helps to determine which employees are best fit for specific
jobs. Through job analysis, the analyst needs to understand what the important
tasks of the job are, how they are carried out, and the necessary human qualities
needed to complete the job successfully. The process of job analysis involves the
analyst describing the duties of the incumbent, then the nature and conditions of
work, and finally some basic qualifications. After this, the job analyst has
completed a form called a job psychograph, which displays the mental
requirements of the job.[2] The measure of a sound job analysis is a valid task list.
This list contains the functional or duty areas of a position, the related tasks, and
the basic training recommendations. Subject matter experts (incumbents) and
supervisors for the position being analyzed need to validate this final list in order
to validate the job analysis.[3] Job analysis is crucial for first, helping individuals
develop their careers, and also for helping organizations develop their employees
in order to maximize talent. The outcomes of job analysis are key influences in
designing learning, developing performance interventions, and improving
processes.[4] The application of job analysis techniques makes the implicit
assumption that information about a job as it presently exists may be used to
develop programs to recruit, select, train, and appraise people for the job as it will
exist in the future.[5]
analysis") to determine the elements of the domain which must be sampled in order
to create a content valid exam. When a job analysis is conducted for the purpose of
valuing the job (i.e., determining the appropriate compensation for incumbents)
this is called "job evaluation."
Job analysis aims to answer questions such as:
Why does the job exist?
What physical and mental activities does the worker undertake?
When is the job to be performed?
Where is the job to be performed?
How does the worker do the job?
What qualifications are needed to perform the job?
Knowledge, skills, abilities and other characteristics (KSAOs)
Regardless of which approach to job analysis is taken, the next step in the process
is to identify the attributesthe KSAOs that an incumbent needs for either
performing the tasks at hand or executing the human behaviors described in the job
analysis.[15]
Knowledge: "A collection of discrete but related facts and information about
a particular domain...acquired through formal education or training, or
accumulated through specific experiences."
Skill: "A practiced act".
seriously observes, the better one's understanding becomes of both the jobs in
question and work in general.
Interviews: It is essential to supplement observation by talking with
incumbents. These interviews are most effective when structured with a specific set
of questions based on observations, other analyses of the types of jobs in question,
or prior discussions with human resources representatives, trainers, or managers
knowledgeable about jobs.
Critical incidents and work diaries: The critical incident technique asks
subject matter experts to identify critical aspects of behavior or performance in a
particular job that led to success or failure. For example, the supervisor of an
electric utility repairman might report that in a very time-pressing project, the
repairman failed to check a blueprint and as a result cut a line, causing a massive
power loss. In fact, this is what happened in Los Angeles in September 2005 when
half the city lost power over a period of 12 hours. The second method, a work
diary, asks workers and/or supervisors to keep a log of activities over a prescribed
period of time. They may be asked to simply write down what they were doing at
15 minutes after the hour for each hour of the work day. Or, they may list
everything they have done up to a break.
Questionnaires and surveys: Expert incumbents or supervisors often respond
to questionnaires or surveys as a part of job analysis. These questionnaires include
task statements in the form of worker behaviors. Subject matter experts are asked
to rate each statement form their experience on a number of different dimensions
like importance to overall job success, frequency performance and whether the task
must be performed on the first day of work or can be learned gradually on the job.
Questionnaires also ask incumbents to rate the importance of KSAOs for
performing tasks, and may ask the subject matter experts to rate work context.
Unlike the results of observations and interviews, the questionnaire responses can
Compliance:
As an owner, you are required by law to provide certain benefits for the welfare of
your employees. You may have to match the Social Security taxes your employees
pay and obtain a worker's compensation insurance policy. If you terminate an
employee, you may have to funds to extend his health insurance.
Hiring and Retention:
The benefits an employee receives from his employer for his welfare are often a
significant reason why he decides to accept a job offer. As such, providing
employee benefits allow you to compete with other businesses to recruit and retain
qualify employees. If other employers offer better benefits, good employees may
choose to go there.
Employees Motivation:
By providing a plan that's good for employees' welfare, you show them that you
value them. This can help make them feel welcome and happy in your company,
motivating them to work harder. If your health plan has wellness coverage and
preventative care, employees are more likely to stay healthy, cutting down on
absenteeism and sick days.
Employees' Well-Being:
For companies that have a large base of employees working under stressful
conditions or living away from family, it is important to look at fostering personal
happiness and professional growth. Investing in employees pays dividends in terms
of higher productivity and greater loyalty
Company Image:
Providing a good employee welfare plan reflects well on your business, building a
good company image. It may even earn you some press coverage, giving you free
publicity to improve awareness among potential customers. This may boost your
sales and increase your profits.
Features of Employee Welfare
Employee welfare is a comprehensive term including various services,
facilities and amenities provided to employees for their betterment.
Welfare measures are in addition to regular wages and other economic
benefits available to employees under legal provisions and collective
bargaining.
The basic purpose of employee welfare is to improve the lot of the working
class and thereby make a worker a good employee and a happy citizen.
Employee welfare is an essential part of social welfare. It involves
adjustment of an employee's work life and family life to the community or
social life.
Welfare measures may be both voluntary and statutory.
How to Develop an Effective Employee Welfare Program
Conduct employee surveys to understand their needs and expectations
Indentify key areas of building skills and engagement and facilitating
trainings for the same
Propose solutions for personal upkeep, family uplifting and future security
if an adult, one day for every twenty days of work performed by him during
the previous calendar year ;
ii.
if a child, one day for every fifteen days of work performed by him during
the previous calendar year.
Explanation1: For the purposes of this sub-section :a. any days of lay-off; by agreement or contract or as permissible under the
standing orders;
b. in the case of a female worker, maternity leave for any number of days not
exceeding twelve weeks; and
c. the leave earned in the year prior to that in which the leave is enjoyed; shall
be deemed to be days on which the worker has worked in a factory for the
purpose of computation of the period of 240 days or more, but he shall not
earn leave for these days.
ii.
where the worker is superannuated or dies while in service, before the expiry
of two months from the date of such superannuating or death.]
(4) In calculating leave under this section, fraction of leave of half a day or more
shall be treated as one full day's leave and fraction of less than a half a day shall be
omitted.
(5) If a worker does not in any one calendar year take the whole of the leave
allowed to him under sub-section (1) or sub-section (2),as the case may be, any
leave not taken by him shall be added to the leave to be allowed to him in the
succeeding calendar year :
Provided that the total number of days of leave that may be carried forward
to a succeeding year shall not exceed thirty in the case of an adult or forty in
the case of a child :
Provided further that a worker, who has applied for leave with wages but has
not been given such leave in accordance with any scheme laid down in subsections (8) and (9) 27[or in contravention of sub-section (10)] shall be
entitled to carry 2 forward the 28[leave refused] without any limit.
(6) A worker may at any time apply in writing to the manager of a factory not less
than fifteen days before the date on which he wishes his leave to begin, to take all
the leave or any portion thereof allowable to him during the calendar year :
Provided that the application shall be made not less than thirty days before
the date on which the worker wishes his leave to begin, if he is employed in
a public utility service as defined in clause (n) of section 2 of the Industrial
Disputes Act, 1947 (XIV of 1947) :
Provided further that the number of times in which leave may be taken
during any year shall not exceed three.
(7) If a worker wants to avail himself of the leave with wages due to him to cover a
period of illness, he shall be granted such leave even if the application for leave is
not made within the time specified in sub-section (6); and in such a case wages as
admissible under section 81 shall be paid not later than fifteen days, or in the case
of a public utility service not later than thirty days from the date of the application
for leave.
(8) For the purpose of ensuring the continuity of work, the occupier or manager of
the factory, in agreement with the Works Committee of the factory constituted
under section 3 of the Industrial Disputed Act, 1947 (XIV of 1947), or a similar
Committee under any other Act or if there is no such Works Committee or a similar
Committee in the factory, in agreement with the representatives of the workers
therein chosen in the prescribed manner, may lodge with Chief Inspector a scheme
in writing whereby the grant of the leave allowable under this section may be
regulated.
(9) A scheme lodged under sub-section (8) shall be displayed at some conspicuous
and convenient places in the factory and shall be in force for a period of twelve
months from the date on which it comes into force, and may thereafter be renewed
with or without modification for a further period of twelve months at a time, by the
manager in agreement with the Works Committee or a similar Committee, or as the
case may be,in agreement with the representatives of the workers as specified in
sub-section (8), and a notice of renewal shall be sent to the Chief Inspector before
it is renewed.
(10) An application for leave which does not contravene the provisions of subsection (6) shall not be refused, unless refusal is in accordance with the scheme for
the time being in operation under sub-sections (8) and (9).
(11) If the employment of a worker who is entitled to leave under sub-section(1) or
sub-section (2), as the case may be, is terminated by the occupier before he has
taken the entire leave to which he is entitled, or if having applied for and having
not been granted such leave, the worker quits his employment before he has taken
the leave, the occupier of the factory shall pay him the amount payable under
section 80 in respect of the leave not taken,and such payment shall be made, where
the employment of the worker is terminated by the occupier, before the expiry of
the second working day after such termination, and where a worker who quits his
employment, on or before the next pay day.
(12) The unavailed leave of a worker shall not be taken into consideration in
computing the period of any notice required to be given before discharge or
dismissal.
Q. state the object of Employees' Provident Fund And Miscellaneous
Provisions Act, 1952 and explain Employees' Provident Funds scheme.
The Employees' Provident Fund And MP Act, 1952
Purpose & Object
The Employees' Provident Funds & Miscellaneous Provisions Act, 1952 has
been enacted with the main objective of protecting the interest of the employees
after their retirement and their dependents after death of the employee. The Act
provides insurance to workers and their dependents against risks of old age,
retirement, discharge, retrenchment or death.
THE EMPLOYEES PROVIDENT FUNDS AND MISCELLANEOUS
PROVISIONS ACT, 1952
4thMarch, 1952
An Act to provide for the institution of provident funds, pension fund and deposit
linked insurance fund for employees in factories and other establishments.
Objective: To provide for the institution of Provident Funds, Pension Funds and
Deposit Linked Savings Insurance Funds for employees in factories and other
establishments.
Employer responsible for depositing employees and employers share into the
fund
Extended to plantations of Tea, Coffee, Rubber, Cardamom and Pepper
employing 50 or more workers
Central Government by a two-month notice can extend the Act to other
establishments even when it has less then 20 members
Two conditions for applying the act in Scheduled industry:
Manufacturing process must be carried. Establishment must be engaged in
an industry specified in Schedule I
Not less then 20 persons should be employed
The expression '20 persons' was replaced later with '20 employees'.
EPF Act will apply to establishments after 5 years of the starting of the
manufacturing process by the establishment
Once the condition for application of the scheme under the Act are fulfilled, it
applies (and continues to apply) even if the Act ceases to apply to the
establishment. This is because the scheme depends on its own and not on the Act
for its functioning. The admission on the part of the employer that 20 employees
worked only at least one day is sufficient for the Act to apply.
Employees' Provident Fund Scheme, 1952 :.
SHORT TITLE AND APPLICATION.1. (1) This Scheme may be called the Employees' Provident Funds Scheme, 1952.
(2) 1Save as otherwise provided in the Scheme, this Chapter and Chapters II and
III shall come into force at once and the remaining provisions shall come into force
on such date or dates as the Central Government may by notification in the Official
Gazette appoint and different dates may, be appointed for different provisions.
The Employees' Provident Fund Scheme, 1952.
he Employees' Provident Fund Organization (EPFO) is a statutory body of the
Government of India under the Ministry of Labour and Employment. It administers
a compulsory contributory Provident Fund Scheme, Pension Scheme and an
Insurance Scheme. It is one of the largest provident fund institutions in the world
in terms of members and volume of financial transactions that it has been carrying
on.
Applicability Of The Employees' Provident Fund Scheme, 1952.
The Employees' Provident Fund and Miscellaneous Provisions Act 1952 applies to
the whole India except Jammu & Kashmir.
16(1)(c) Establishment set up under any central, provincial or state act and
the employees who are getting benefits in the nature of contributory P.F. or
old age pension as per rules.
Employee Definition:
"Employee" as defined in Section 2(f) of the Act means any person who is
employee for wages in any kind of work manual or otherwise, in or in connection
with the work of an establishment and who gets wages directly or indirectly from
the employer and includes any person employed by or through a contractor in or in
connection with the work of the establishment.
Basic Wages:
"Basic Wages" means all emoluments which are earned by employee while on duty
or on leave or holiday with wages in either case in accordance with the terms of the
contract of employment and witch are paid or payable in cash, but dose not include
1. The cash value of any food concession;
2. Any dearness allowance (that is to say, all cash payment by whatever name
called paid to an employee on account of a rise in the cost of living), house
rent allowance, overtime allowance, bonus, commission or any other
allowance payable to the employee in respect of employment or of work
done in such employment.
3. Any present made by the employer.
Employee Provident Fund Scheme:
Employees' Provident Fund Scheme takes care of following needs of the members:
(i) Retirement
(iv) Family obligation
(iii) Housing
SICKNESS BENEFIT
Benefits
1) Free medical treatment is offered to covered employees at hospital and
dispensaries run by the ESI Corporation.
Benefit.
Only to the
insured person
B.P.
corresponding
C.P.(wef 19-94}Maternity
98).
Payment of
Benefits
12 weeks of
consecutive
expected date of
periods.
confinement.
Twice S.B.R.
of Rs.20/- p.d.
Only to the
insured
person.
An Insured Person suffering from certain long term diseases is entitled to ESB,
only after exhausting Sickness Benefit to which he may be eligible. A common list
of these long term diseases for which ESB is payable, is reviewed by the
Corporation from time to time. The list was last reviewed on 5.12.99 and revised
provisions of ESB became effective from 1.1.2000 and at present this list includes
34 diseases which are grouped in 11 groups as per International Classification of
diseases and the names of many existing diseases have been changed as under :I Infectious Diseases
1. Tuberculosis
2. Leprosy
3. Chronic Empyema
4. AIDS
II Neoplasms
5. Malignant Diseases
III Endocrine, Nutritional and Metabolic Disorders
6. Diabetes Mellitus-with proliferative retinopathy/diabetic foot/nephropathy.
IV Disorders of Nervous System
7. Monoplegia
8. Hemiplegia
9. Paraplegia
10. Hemiparesis
11. Intracranial Space Occupying Lesion
12. Spinal Cord Compression
contributory conditions.
According to Section 69, employer shall be liable for payment of excess sickness
benefit, if the sickness to the insured person/ employee is caused by the negligence
and improper maintenance & no cleanliness of factory or establishment.
managers usually have clients to keep happy as well as a team to keep organized.
Most often a manager appraisal will include feedback from team members, usually
obtained secretly.
Employee Self-Assessment
This type of appraisal is one of the most dreaded by employees as no one seems to
enjoy rating themselves. Most often the self-assessment is compared to an
assessment completed by the manager and then discussion regarding the
differences follows.
Project Evaluation Review
A project evaluation review is a great project management tool. Instead of waiting
until the end of the year an employee or team is reviewed at the end of each
project. This gives them the tools necessary to make adjustments for the next
project.
Sales Performance Appraisal
Sales performance appraisals are often the easiest to conduct but the most painful.
A salesperson is simply judged on his results versus his set goals and salesmen are
often held to their financial goals more than any other section of the organization.
A manager and salesperson must discuss ways to achieve their goals or changes
that need to be made to make them reachable yet still realistic.
Performance appraisal
emphasizes measurement but not necessarily between pre agreed performances
goals, which makes it part of PM. Appraisals are an ongoing process and important
aspect of everyday life. (Tahvanainen, 1998) When it comes to appraisals it is
important that it is done by the right person with a good instrument, is objective
and give constructive feedback.(Latham, Almost, Mann & Moore, 2005) Even
though appraisal is an important part of the evaluation process, the others should
not be neglected. (Vance & Paik, 2006) Left out in this discussion is the
reward system, while many companies don t wish to link salary and bonus
discussions to the appraisal. Data used for determine pay and promotion should be
discussed in another meeting. Others, like Tahvanainen, 1998 includes
it in PM saying that performance is typically linked to pay. Without linking it to
pay or other reinforcement it is often difficult to sustain
Q.Explain Performance Measurement in Multinational Corporations
For multinational corporations (MNC) operating as global businesses with global
workforces, the challenge of managing diverse operations in diverse markets has
never been greater. These MNCs are concerned with the constraints in integrating
dispersed units without stifling local subsidiary initiatives while simultaneously
facilitating cross-border transfers of resources and information. Both academics
and practitioners have been urged to develop better metrics that ease the process of
performance management. While rigorous research has been conducted in relation
to generic performance measurement systems, little research has been done
regarding the implications of measurement paradigms for MNCs. In order to align
adequately the worldwide processes, decisions and actions with corporate goals, a
cross-functional, cross-process and cross-border approach is needed. By addressing
this deficiency, this paper explores the role of performance measurement within the
context of managing MNCs, and presents an integrated framework for performance
measurement, which is stated from the viewpoint of both the global headquarters
and local subsidiaries. This framework incorporates both financial and nonfinancial measures, and gives an adequate consideration to intangible assets. This
paper has practical implications on firms seeking international expansions.