INTRODUCTION

Nowadays, as we know that, information technology becomes the famous

things in the world because most of technology makes our work become
clear and it is very useful to the people in order to manage or do something.
It is very unique of information technology like mobile device, computer, and
so on because it is variety of used to the people directly make the people life
more comfortable. But refer to the ethics of information technology
professional, it can be seen that on how they used the technology,
implement the information technology and built for it. In the short term
definition, information technology is the technology that is used to process
the data.
Like nowadays, we used the computer devices to process the data within the
organization or out of the organization or the company. Nevertheless, when
we come up with the information technology professional, we will want to
know the ethics I order to used the information technology either it is good
ethics or the bad ethics.
There, ethics is referring to the behavior or moral of the individual people in
daily life. It is very crucial things that need to know because it can show the
achievement of the individual or organization goals and objectives.
Actually, ethics make us become more disciplines because we need to follow
the rules and procedures of the organization. Ethics among information
technology professional can be defines as the attitude of information
technology professional in order to accomplish something based on their
behavior. It is because based on their behavior, it can show their successful
either they can achieve the goals or not. It is depends on the level of ethics
strangeness. Information technology professional must have high of
motivation or ethics in them self because they faced with the information
technology where they need facing on the information technology which can
process the data that need to manage, analyze, design, implement, control,
maintenance and storing. It is mostly referring to the hardware that is
familiar to process the data or information like computer. As the information
technology professional, sometimes they need to face with any challenges
when their work in order to accomplish something work that need to be
done. It is the problem that the information technology professional in their
profession. When the challenges or any issues that they need to faced,
information technology professional need to try the best to find the solution
to overcome their problem and it is their roles and responsibilities. It is
mostly refer to the ethics of information technology professional on how they
handle some issues or any challenges in their work or job.

Definitions and concept of ethics

There are various definitions of ethics. According to the Britz, J. J. which come
from department of Information, Science University of Pretoria, he defines
ethics as the individual action either good or bad and he told that ethics in
the general term which make the people come as the fully human. He prefer
to the use of technology that are threat to the right of privacy of a person. As
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a person, ethics is very importance thing in our daily activities. As we know

that, ethics is referring to the various styles. Maybe, ethics might be as the
national ethics, social ethics, company ethics, and family ethics and can be
professional ethics.
According to Sir Aristotle which is the famous philosopher, ethics is the
custom, character or the habit of a person and in the simplest word; it can be
defined as the system of the moral principles. It is worked out from human
reason and experience by human action that determines either right or
wrong.
But, a sociologist like Dr. Raymond Baumhart said that ethics is can be
divided into two divisions which is rights, obligations, benefit to the society,
fairness of specifics virtue. It is refer to the moral beliefs. Secondly, ethics
refer to the study and development of the standards of the ethical. So, ethics
told that on how the people lead their lives and making the decisions. Today,
we know that everybody needs to be fast and smart. For the information
technology professional money is very importance thing but not in their
career life. It is means that, career as the information technology
professional will followed by their effort directly money is their reward on
their effort. For the powerful organizations, information technology
professional mostly refer to the ethics as the guidelines to achieve the goal
of an organization. According to the Jefferson and Contreras (2005) guideline
is crucial things because ethical principles that are provided will assist them
in the many of the professional decisions they will make.
Lacovino(2002) stated that ethics is the reasoned process but not just how
we feel about something because it can be a habitual when we set a value to
apply consistently. Some of the researcher defined the ethics as the agent
where it refers to the agent processes or action. When we come up with the
professional ethics, means that what the person who is professional should
do or should not do within the organization or outside the organization.
That are stated by Mclarty (2007) but Worthington (2008) told that in
developing any information technology, professional ethical issues can be
occur. Nowadays, the modern world, all the services like internet allow
people to connect quickly to the information technology system. So,
Worthington states that professionals are more likely to confront ethical
issues when dealing with the internet and World Wide Web (WWW).
In this term paper, I mostly focused to the importance of ethics among
information technology professional.
When we talk about the information technology professional, it will focus on
computer professional field. Being the IT professional, it is must be good
certificates in information technology with their knowledge and their skill. It
is the powerful tool for providing job and the business opportunities and for
meeting challenges in information technology field.
First, the importance of ethics among information technology professional is
responsible to ensure that computer technology does not used in the wrong
ways which can harm people, environment and the society. That why
information technology professional need to be fair, loyal, honest and have
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ethical in its practices because they want to be an employee where they

work for an organization and make the organization become success. With
the good ethics or behavior among IT professional, they will work
comfortably without feel tired on their job and responsible in term of care of
the data or information in the system. With the ethics of the employee
directly they can contribute better for an organization.
Besides that, the importance thing among the information technology
professional is access the data. According to Gordana (2003), to perform the
computer or information technology professional job, they will require to
access the data only in order to complete their task that they want to do.
Besides that, to complete their task, they are very careful in order to use the
right time to complete their task because they will plan better first so that
each of the task can be settle step by step. It is also because of the thinking
of the information technology professional which is very high level thinking
by using the technology that are provided in an organization or they own
technology. Therefore, quality of the data that they want to access is the
factor that they should consider so that the task must be done properly in a
good manner. So, in order to do the task by information technology
professional, they will not concern at all whether the task or the job is
complete or not and without any concentration that are cause by improper
ethics education.
The other importance of ethics among information technology professional is
the procedure of information technology process that will keep in secret.
According to Dahlbom and Mathiasan, information technology professional
just only participate in development the task, it objective and the context
explicitly. For the information technology professional, it is very importance
things for big organization in order to survive the industry because they have
own strategy that need to do or any benchmark which it can be the key
success of the business today for them.
Allocated the resources is also the importance of ethics among the
information technology professional. They must be professional and more
responsible and punctual in complete the task that they need do and need to
be done properly. It is because information technology professional like
computer professional, just only take part in project with the time and the
resources that are assigned which can make it possible to deliver a good job.
Nevertheless, living in this era or modern information technology will happen
something that are very wrong through the law which is computer crime and
it is the one of the problems that need to be faced by information technology
where it can attack an organization in term of viruses and hackers that
getting widespread over the years it is because Bynum (2001) stated that
logical security can be divided into five aspects such as consistency by
ensuring the data and behaviour can being see today and same with
tomorrow, privacy and confidentially, controlling the access to the resources,
not modified the data and the programs without proper authority in integrity
and last but not list is in aspect unimpaired service.
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As we know that nowadays, there are many malicious kids of software that
being used to access certain system without authorization. Viruses, Trojan
horse, worms and logic bombs are some of the example that can harm the
computer system in an organization. It is show that unethical action
happened there which could make breaking the company system and could
be penalized due to the unauthorized access. Because of that, information
technology professional should be concerns on the ethics that should be
apply in information technology themselves or the professional people who
involved computer science so that, they could achieve a great environment
information technology industries. At the same time, it can improve
performance an individual in information technology field.
Other than that, the importance of ethics among the information technology
professional also will increase of respect among the professional people.
When talk about the respect it is come from the cooperation between the
team member which contribute to the development of the project that
should be do by them and the developers of the system understand the
users needs because from that, information technology can find the
opportunities in order to develop some of the project to fulfil the user
requirements. Besides that, ethics in information technology professional can
leads the user or customer satisfaction. As an example, computer
professional will develop the systems that are related to the technology in
order to satisfy the interest of the users and directly can bring the good work
environment by develop system. it will show that the performance of an
organization if the information technology involve under the organization and
make them become more professional in term of manage of information
technology that are very importance in each of an organization in the world.

Information technology ethics is the study of the ethical issues arising out of the use and
development of electronic technologies. Its goal is to identify and formulate answers to questions
about the moral basis of individual responsibilities and actions, as well as the moral
underpinnings of public policy.
Information technology ethics raises new and unique moral problems because information
technology itself has brought about dramatic social, political, and conceptual change. Because
information technology affects not only how we do things but how we think about them, it
challenges some of the basic organizing concepts of moral and political philosophy such as
property, privacy, the distribution of power, basic liberties and moral responsibility.
Ethics and Information Technology is a peer-reviewed journal dedicated to advancing the
dialogue between moral philosophy and the field of information and communication technology
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(ICT). The journal aims to foster and promote reflection and analysis which is intended to make
a constructive contribution to answering the ethical, social and political questions associated with
the adoption, use, and development of ICT.
Within the scope of the journal are also conceptual analysis and discussion of ethical ICT issues
which arise in the context of technology assessment, cultural studies, public policy analysis and
public administration, cognitive science, social and anthropological studies in technology, masscommunication, and legal studies. In addition, the journal features research that deals with the
history of ideas and provides intellectual resources for moral and political reflection on ICT.

Ethics conceptual Theory

Ethical theory provides framework to get at underlying rationale, classify and
understand arguments and defend conclusion about right and wrong that
have in ethical perspectives.
Ethical Theory
Utilitarianism
The ability to predict the sequences of action in order to determine which
choice is more beneficial.
Deontology
People should follow to their obligations and duties when analyzing an ethical
dilemma and it is very consistent decisions.
Virtue
Judge a person by the character rather than by an action they may clash
from the normal behavior.
Right
It is considered to be ethically correct and valid to the society.
All the ethical theory or concept above is define by the people who is expert
in information technology profession or sociologist that are concern with the
ethics and it is very importance that need to apply in information technology
professional.

Advantages and Disadvantages of Information Technology

Information technology has helped in shaping both the business world

and our society in general. Many fields have been impacted by information
technology and these include; education , health , entertainment ,
communication just to mention but a few. The impactsof information
technology are profound. As the world develops, more technology will
emerge and this technology will have both positive and negative impacts.

Below i have detailed points showing you how information technology has
impacted our lives.
Advantages
Business

and

Disadvantages

of

information

technology

in

ADVANTAGES

1. Increases production and saves time: Business use technology to

automate tasks. A good example is a bakery which uses automated
temperature censors to detect any drop or increase in room temperature in a
bakery. These censors will send information directly to the operator and
report any temperature change. This saves the bakery time and it also
results into quality products.
2. Improves communication through communication technology: With
the help of communication technology tools like phones, video conferencing ,
electronic mail, databases just to mention but a few. Movement of
information with in an organization or business has become easy and first.
Employees can easily move information across departments without having
any interruptions. Tools like electronic mail , e-fax, mobile phones and text
messaging enhance the movement of information among employees ,
customers and business partners or suppliers.
3. Improves data storage and file management: Businesses use cloud
hosting services to store and backup business data. Also it saves on paper
work and makes transfer and access of data remote. With services like
Dropbox.com, business owners can access their data any time anywhere.
Information and data are very important tools for a business, so it is very
essential to store them safely and also access them at any time of need.
4. Improves financial management: Accounting software like Quick
Books ,Bookkeeper , Sage 50 , and Account Edge can be used in
performing various accounting tasks in a business. Business owners can
easily balance their books with less experience in accounting because these
softwares are well equipped with every tool needed in accounting and they
also have a help section which can be referred to in case a user is stuck.
5. Cuts costs of operation and increases on RIO Communication
technology and social technology have made business promotion and
product launch affordable. Many small business have found ways to use
social technology to increase on their brand awareness and get more clients
at a minimal cost. In business, factors like cost of operation play a big role in
the development and growth of that business. So when businesses use
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information technology to cut down on costs of operation, then their ROI will
increase which will result into business growth.
6. Improves business to consumer relationship Businesses have
embraced the social technology to interact with their consumers and fans.
This creates a strong business to consumer relationship and it results into
business growth and expansion. Information technology can be used to
improve customer service in so many ways. For example, businesses can use
internet to inform their customers about great deals and discounts, this
makes customers feel special and it can drive their desire to buy. A good
customer service can be used as a great tool by any small business to gain
competitive advantage.
7. Improves on business competitive advantage: Companies have used
technology to gain competitive advantage over their competitors. A
business will improve on its technology and improve on its services and
products which will make its customers happy, this will turn these happy
customer loyal to that business and also invite more friends to use that
service or product.
DISADVANTAGES
1. Implementation Expenses: Small businesses fail to afford this
expensive technology so they end up losing their clients to a business which
has improved its technology and provides a better service or product.
2. Job Elimination: Technology has replaced most positions which humans
used to occupy. Accounting is now being done by software, so accountants
run out of opportunities.
3. Security Breaches: Since businesses store their data on remote cloud
servers which can be accessed with a user name and password, they risk
losing that data to wrong minded knowledge works, hackers or viruses, which
can harm he business.

Advantages and Disadvantages of information technology

in Purchasing
ADVANTAGES

1. Credit Cards and Smart cards: Buying and selling of goods and
services has become simple because of these smart cards. A user can go to
a merchants website and make an order using their smart card or credit
card. Money will be transferred from the consumers account to the
merchants account in seconds, and then the merchant will deliver the item
to the consumers address. This saves time for both parties.
2. Electronic Bill Presentation and Payment: (EBPP) systems send us
bills over the internet and they give us an easy way to pay them if the
amount looks correct. In this there is need for billing companies to send our
bills in mail. It saves time for both parties.

DISADVANTAGES
1. Internet security issues: For the merchant to process an order online,
a consumer has to provide their financial details. Experienced hackers can
use this lop hole to channel this information and use it for their own needs.
2. Faulty products and duplication: In most cases auction websites have
products that are not real. So a user can bid on a shoe thinking it is original,
upon delivery, they discover that the shoe is fake and it does not resemble
the picture on auction.
3. Privacy ecommerce websites collect personal data using cookies to
know more about us and suggest products basing on that information. This
data is collected without any notice , but with selfish intent.

Advantages and Disadvantages of information technology

in Society:
ADVANTAGES
1. Improved innovation: Technology has played a big role in job creation
and emerging of technology based companies. With access to a computer
and internet, any one can start an business while at home. Most successful
technology based ventures like Google / Amazon / Facebook, to mention but
a few, started from home but now they employ thousands or people.
2. Improved entertainment: Technology has changed the entertainment
industry, now days we have many options to choose from, you can have a
play-list of 10,000 songs in your palms with an ipod, you can watch movies
on the go with an ipad , the list is endless.
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3. Improved social discovery: Finding both old and new friends has
become very simple. With social networks like facebook and twitter, you can
easily keep up with all your old friends and also make new ones.
4. Globalization of knowledge: Today you can use the internet to get the
latest news from any country on the globe. Services like Twitter have
enabled people to become journalist so they report news on instant by
twitting. Services like Wikipedia.org are well equipped with data on about
anything.
5. Improved communication:
DISADVANTAGES
1. Cyber-sickness: With the increased addiction to social networks and
internet games, people are spending more time on computers and give up on
their normal offline life. This has resulted into relation breakups and
increases loneliness.
2. Social implications access to harmful information which corrupts
peoples minds and drives them to commit crime. People use search engines
to find information on how to create harmful weapons and how to commit
wrong acts in society.
Advantages
Banking

and

Disadvantages

of

information

technology

in

1. Online Banking: Many banks have integrated advanced information

technology systems to improve on their customer service. Today, it is very
easy to withdraw money using an ATM card or smart money card, this saves
customers from wasting time lining up in banks.
2. Fast Credit: Technology used in banks helps in gathering of financial
details and credit scores about each customer, the information gathered can
be used when a customer applies for credit in that bank.
3. RFID Payment
DISADVANTAGES
1. Money Laundering: Cases of online money laundering are on the rise
and this has exposed many online users to the predators.

Challenges in encouraging ethical

information technology professional.

behaviors

among

There are several common challenges in developing ethical in information

technology professional. Information technology needs to alert with their
surrounding because many challenges that they need to faced when they
complete their task within the organization. Below are the challenges that
are faced by information technology professional in managed their
information technology equipment and services.
1. Facing with computer crimes
As we know that, nowadays is the modern world. Therefore, all the
technology that is used today mostly shows the advanced technology. We
know that media technology or the communication technology is very
familiar to the people and the importance things is to the organization that
are used the technology to implement and maintained the task in order to
achieve the goals of an organization. But, when we deal with the advanced
technology, the information technology professional need to be careful by
used they ethical in term of complete the task. In this times, there are most
of computer viruses and added with the hacker which also known as
international spy. Here, the computer security is the crucial thing that needs
to consider in the field of computer ethics by the information technology
professional. By the way, the problem that is faced by them is not on the
physical security but in term of logical security like privacy and
confidentially, controlling access to the resources and so on. Hackers which
are the person who breaks into someone computer system without any
permission directly can steal the data of an organization or privacy
information.
2. Intellectual property rights connected with software ownership. In
this aspect of challenges ethics or the right. Many people think that software
should be own able. Intellectualproperty is the one of the controversial areas
of computer ethics. Some people think that software ownership notbe
allowed at all and all the information should be free, all programs should be
available for copying. In term ofthat, it is very wrong ways according o the
laws that are provided. As the information technology professionalethics,
they need to know who take their intellectual property properly.
3. Computer condition in the workplace that need to be concern
As the information technology professional, the challenges that they faced is
condition of the computer itself.
Because of the computer always run to manage the data that are store in the
system and to implement the data, maybe it will make the system down
because the computer itself does not rest. When the system down happened
that will make the information technology professional lack of ethics in order
to monitor the system.
4. Information privacy
Privacy is the one of the computer ethics that need to be develop by public
interest. The efficiency of the computer network can be used to gather the
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information, store, and search and retrieved the information making the
computer technology treating anyone to keep various kind of information
that are privacy. It is the challenges also that are faced by the information
technology professional especially sensitive information like medical record.
Because nowadays, the people think so far in order to get the information
and make it as the basic information that is not importance. It is because of
the hacker that wants the information. Therefore, information privacy
nowadays also does not secure in hundred percent.
5. Globalization fraud in using business transaction.
In term of globalization, computer ethics today is rapidly involved in more
importance field. It is also can be known a global information ethics. Global
networks like internet will connect people all over the world.
Globalization refers to the variety of used like global cyber business, global
education and so on. The world is very close to the technology which can
provide electronic privacy and security on the interne in order to connect the
international business transactions. This challenge is very familiar nowadays,
because in transaction of the business today cheating and fraud in business
always happened.

Recommendations
to
address
encouraging
ethical
behaviors
technology professional.

the
challenges
in
among
information

In response to the challenges that are stated above, several

recommendations are proposed as follow:
1. Government should have a strict action with the computer crime.
To address the challenges, I recommended that government of each country
in the world should be strict to the computer crime based on the computer
crime act. There, people who involved in the investigation of the computer
crime should find the people who do the wrong things in using computer until
the people who make computer crime can be punished so that we can
reduced the number of computer crime directly make it very clear. There, no
give up action should behave but always find the ways on how to catch
them.
2. Remind the society about the Intellectual Property Act through
the seminar
Some of the organization should organize the seminar so that all people
involved in the seminar programmed know what a can they do and what the
things that cannot they do when they deal with the any software that they
used. Especially, seminar about the Intellectual Property Act in term of what
is the purpose of the act, what cannot the people do the owner of the things
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like software ownership, tell them what is the impact if the people not
comply with the act that are implement by the government.
3. Discuss with the team member at the workplace
In this point, that I recommend, means that all the information technology
professional that are deal with the information technology, should discuss
everything about the problem or the challenges that they faced in manage
the technology and the system. For example, when people used t software
and sale that software without any permission of the software ownership,
they could discuss about it on their intellectual property on how to take the
action to the people who wrong in that situation. From the discussion with
the team member, it will provide more decision and the best decision will be
used to settle that problem. That is the good ethics when working in the
group as the information technology professional.
4. Told the society about the act of privacy
We know that, government today implement the act of privacy but the
society does not know about the act anymore. It is because the society today
lack of information that they should know. When we told them about the act
of privacy, they will know what might be right and what might be wrong.
From there, the act of privacy will be clear to the society. We can disseminate
the information through the pamphlet, poster and so on which related to the
medium that the people could read and heard like television, radio and
others electronic media through the implementation of the entertainments.
The act of the privacy that is implementing at Malaysia today is Protection of
Personal Data Act 2010.
5. Motivate the information technology professional in term of
globalization.
In order to motivate the information technology professional, the top
management in an organization should lead them in order to motivate them.
Top management in an organization should remind the information
technology professional when they do their job or work. It is very importance
thing to do where the top manager alert with the leadership style or skill in
each of the organization. Top manager should support their staff so that they
will motivate to accomplish the task that is given. The Information
Technology Professional themselves also can get the information about the
fraud in globalization by reads the news that are shows in the internet
medium. It ismore to the business transaction when related to the
globalization.

Three Codes of Ethics

Following are some of the details of the three codes of IT professional
ethicsthat yielded the results just discussed. The codes I will examine are the
ACMCode of Ethics, the AITP Code of Ethics, and the Software Engineers
Codeof Ethics.

1. ACM Code of Ethics

The ACM Code in its current form dates from 1992, with revisions up to 2004.
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The ACM Code is divided into four sections, General Ethical

Considerations,Specific
IT
Professional
Responsibilities,
Leadership
Responsibilities, andprinciples for complying with the code. (The code is
available at www.acm.org/constitution/code.html.) The second and third
sections list professional ITduties and managerial duties. These include both
enabling and substantiveduties. The last section discusses compliance
conditions for the code. This codeis very good in what it mentions but is
somewhat incomplete.
The Codes General Moral Imperatives are (using the numbering in
theCode):
1.1 Contribute to society and human well-being;
1.2 Avoid harm to others (includes substantive duty of assessing
socialconsequences of systems);
1.3 Be honest and trustworthy;
1.4 Be fair and take action not to discriminate;
1.5 Honor property rights including copyright and patent;
1.6 Give proper credit for intellectual property;
1.7 Respect the privacy of others (includes substantive responsibility for
dataintegrity); and
1.8 Honor confidentiality.
The first four items are compatible with both utilitarian and duty-based
ethicaltheories, and include considerations of justice in the imperative to be
fair andtake action not to discriminate.6 Item 1.2 also includes an interesting
discussionabout the professional responsibility of assessing the social
consequences ofsystems and possible whistle-blowing if management does
not act to mitigatedangerous consequences. In discussion of Items 1.5 and
1.6, the code extendsproperty rights to require authorization for any
duplication and extends propercredit to include cases where there has not
been explicit protection by copyrightor other legal means. The discussion of
privacy in Item 1.7 includes aresponsibility for the integrity of data, which I
previously instanced as a clearprofessional IT responsibility, as well as
guidelines for the handling of data toprotect privacy. The discussion of
confidentiality in Item 1.8 mentions keepingexplicit agreements but also
extends it to any information not directly related toperformance of ones
duties.
The next sections, listing professional IT duties and managerial duties,
aremainly important duties enabling one to function as an IT professional.
Importantsubstantive duties are spelled out in the discussion sections. I
classify theseduties as: enabling duties that enable one to fulfill ones calling
as an ITprofessional; ethical duties; and substantive duties, which spell out
ethicalrequirements specifically for IT professionals.
2.1 Strive for quality (enabling)
2.2 Maintain professional competence (enabling)
2.4 Provide for professional review (enabling)
2.3 Obey laws relevant to professional work (ethical)
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2.6 Honor agreements (ethical) (includes a substantive duty of

personalaccountability for work)
2.7 Improve public understanding (enabling)
2.8 Use IT resources only when authorized (employee?)
3.1 Act appropriately with respect to social impacts of IT (enabling)
3.2 Design and build systems that enhance the quality of work
environment(substantive)
3.3 Define good and bad uses of the system and help enforce policies to
support this. (substantive)
3.4 Include all affected by a system in requirements design and
implementation.(substantive)
3.5 Systems should not demean users (?)
3.6 Provide learning opportunities for other professionals. (enabling)
Two items are puzzling to me: Although Item 2.8, the directive to use
ITresources only when authorized, seems correct, I am not sure of its basis.
Itseems to be a duty of every employee to use organizational resources only
whenauthorized for work purposes. Surfing the Net on company time,
howevercommon, is still not ethical. Yet a database consultant would
probably have abroader scope of authorization than a data entry clerkas
well as morepotential to get to more of the system. So although the basis of
the requirementis ones role as an employee, the fact that the requirement
comes with extrapermissions and limitations for an IT professional may be a
reason for includingthis directive as an IT-specific duty.
Also, I have a hard time thinking of examples for Item 3.5, the requirement
thatsystems should not demean users. Systems can be developed that
includeoverly technical or complex language for the users, but this is simply
bad,inappropriate design. For such a system to be demeaning, it would have
to bedone with intentional contempt for the less- educated user. Although
this mayhappen, it has not appeared in my experience.
Because these professional duties were generated as a list without priorities,
itis hard to be confident about how complete they are. As with other lists
ofethical requirements, such as the Ten Commandments, we need a way
toresolve conflicts.7 And to resolve conflicts, we probably need to adopt
anethical theory. Without a background theory, we dont have a general way
toresolve very possible real conflictsfor example, between contributing
towell-being and avoiding harm, or between being fair and avoiding harm.
Theauthors of the code show awareness of this problem. For example,
thecommentary on Item 1.4, the ethical duty to be fair and take action not
todiscriminate, makes clear that correcting a violation of equal opportunity in
theuse of computer resources does not provide a basis for the violation of
anyother ethical imperatives of the code (ACM, 1992). So fairness comes
out asthe least important of the ethical considerations. This conclusion is
probablycorrect in most cases, because violations of fairness and equal
opportunity canoften only be meaningfully addressed at the institutional
level of laws and courtdecisions. But suppose we have a case of racial
discrimination in a promotionor job assignment, and evidence for
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discriminatory treatment is contained indocuments protected by a

confidentiality agreement. The correct ethicaldecision in this case is not clear
cut, as the code would have it.

2. AITP Code of Ethics

The Association of Information Technology Professionals (AITP) Code ofEthics

is addressed to IT professionals generally. It is framed in terms ofobligations
to four stakeholders: management, fellow IT professionals,society, and
employers. Users of IT are not explicitly mentioned as a potentialethically
relevant group, but the Code does mention an important ethicalconsideration
involving users. (The AITP Code can be found at www.aitp.org.)
The AITP Code uses the term obligation in a nonstandard way.
Ordinarily,obligations stem from agreements and are distinguished from
duties, which weacquire when we assume a given role whether we have an
agreement or not.
(These distinctions are discussed in Chapter II, A Background in
EthicalTheory, in the section, Rights, Duties, Obligations.) The distinction is
notmerely terminologicalit makes a difference for the basis of an obligation
orduty. For example, the AITP Code mentions respect for confidentiality in
asection on obligation to society. But the scope of confidentiality
variessignificantly between organizationssome treat almost all information
ascompetitive and hence not to be disseminated, whereas others require
openexchange of information to function. So what is properly an obligation
toconfidentiality is based on keeping a confidentiality agreement specific to
theorganization.8 In this case, the AITP Code does correctly identify the item
ofconcern as an obligation, but attributes the obligation to the wrong
stakeholderthe obligation is really to the organization, not society, and its
contentis determined by the organizations confidentiality agreement.
On the other hand, the AITP Code mentions not taking advantage of the
lackof knowledge or inexperience on the part of others under an obligation
tomanagement. This seems rather to be a special duty of an IT professional,
tobe observed regardless of employment or consulting agreements with
anemployer or management. One acquires the duty when one adopts the
callingof IT professional. The duty also seems to extend to users as well
asmanagement.
The following table (Table 1) is my reorganization of the ethical
considerationsof the AITP Code. They are sorted by ethical type (character
trait, duty, orobligation). Also, like items have been combined, and the last
column replacesobligation to in the original AITP Code. I believe who
benefits is closer towhat the AITP had in mind.
Reorganized in this way, most of the ethical considerations listed in the AITP
Code turn out to be what I am calling duties. Again, the terminology, in
andof itself, is not important. The difference between a duty and an
obligation is thatan obligation is something one assumes by an agreement,
often explicit;whereas a duty is something one is subject to as soon as one
assumes a role.9
15

(A calling is also a role). The last three items on the reorganized list
areobligations: The obligation to obey the laws is based on what is often
called tacitconsent, namely, continuing to live in the country and accept its
benefits (Locke,
1690). The obligation to uphold the bylaws of AITP and to cooperate is
basedon an individuals agreement to be a member. And the obligation to
upholdconfidentiality is based on an employees agreement with his or her
employer.
All the other preceding considerations are different. The first two call for
thecharacter trait of honesty and its exercise in not falsely claiming credit
forothers work. This is worth reminding people of and serves to separate the
ITprofession from the dishonest professions of thievery, drug dealing, and so
on.
But it may not be necessary to include this specifically in a professional code
of ethics. Perhaps the general statement that ethical behavior is, of
course,expected of IT professionals would be sufficient.
The remaining duties are owed to three basic groups: Employers, the
ITProfession, and Users. The duties to employers one acquires by becoming
anemployee. The duty to accept responsibility and not misuse authority
requiresa bit more, namely, that one be given authority as employee or
manager. Butall of these duties to employers are duties of every employee
namely avoidingconflicts of interest, protecting employer interests, not
misrepresenting orwithholding knowledge, and not using employer resources
for ones ownpurposes. They are indeed duties because one cant get out of
them by sayingthat one didnt agree to them or no one told me about them.
Someone who says
No one told me not to make phone calls to my aunt in the Ukraine on
thecompany dime, is not likely to be an employee for long. Again, because
theseare definitely not specific to IT professionals, it is not obvious that they
belongin a code of IT professional ethics.
However, it may once again be that these areas need to be brought to
theattention of IT professionals because IT professionals have more
opportunityto transgress in these areas. Conflicts of interest and using
employer resourcesfor ones own purposes can arise in unexpected ways
within an IT professionalcontext, and so special care may need to be taken to
avoid them. So it may beworth including them in a code of IT professional
ethics.
The remaining duties are definitely good candidates for ethical
responsibilities,specifically of the IT professional:
To promote management understanding of IT;
To disseminate IT knowledge;
Not to misrepresent IT capabilities;
To cooperate in identifying and solving IT problems; and
Not to exploit system weaknesses for ones own purposes.

16

All except the last are what I called enabling dutiesthey enable the
ITprofessional to fulfill his or her calling. The last is a substantive duty of
ITprofessionals. Not all professions would endorse a requirement not to
exploitsystem weaknessespart of what lawyers do is to exploit weaknesses
in thelegal system.
So, in fact, the AITP Code really includes only one substantive IT
professionalduty, as well as some enabling duties for IT professionals and
many generalduties.

3. Software Engineering Code of Ethics and Professional

Practice

The Software Engineering Code of Ethics and Professional Practice (SEC)

(1998), developed by a joint task force of the Computer Society of the
Instituteof Electrical and Electronic Engineers (IEEE-CS) and the ACM, focuses
on Software Engineering as the relevant profession. Because this code is
verymuch aware of software engineering as embedded in an IT context, it is
helpfulin identifying more general IT professional duties. The SEC consists of
eightprinciples that express ethically responsible relationships related to
softwaredevelopment. Each of those principles gives rise to obligations (or, I
would add,duties) that are founded in the software engineers humanity,
special careowed to people affected by the work of software engineers, and
the uniqueelements of the practice of Software Engineering (SEEP Executive
Committee,
1998).
The eight principles are that software engineers shall:
1. Public: Act consistently with the public interest.
2. Client and employer: Act in the best interests of their client
andemployer consistent with 1.
3. Product: Ensure products meet highest professional standards.
4. Judgment: Maintain integrity and independence of professional judgment.
5.Management: (SE managers and leaders shall:) manage software
developmentand maintenance ethically.
6. Profession: Advance integrity and reputation of profession consistentwith
1.
7. COLLEAGUES. Support colleagues.
8. SELF. Participate in lifelong learning and promote an ethical approach
toprofession.
This SEC actually contains very little specific to software development.
Mostof the requirements are formulated at the level of an IT development
project,which would apply across the board to most all IT professionals. This
Codealso includes a number of prioritizations to help settle conflicts. For
example,
Number 2, the best interests of client and employer, as well as Number 6,
thebest interests of the profession, are explicitly superseded by Number 1,
thepublic interest.
17

The codes Public, Client and Employer, and Judgment sections parallel
similarsections on general ethical concerns in the other two codes: Software
engineersshould recognize that their work has to serve the public good,
avoid beingdangerous and causing harm. Issues of fair access to software
should beaddressed. A concern not addressed in the other codes is
professional skillsshould be volunteered to good causes. Two items also not
found in the othercodes: specifically not to use software obtained or retained
illegally; and nointerest detrimental to employer or client is to be promoted,
including outsidework, except when a higher ethical principle is at stake.
The section on PRODUCT includes specifics not found in the other codes
thatdefinitely belong in a list of professional IT duties:
Take responsibility for understanding and documenting specifications
andinsuring that specs meet user requirements and have appropriate
approvals;
Ensure realistic estimates of project costs, scheduling, personnel,
quality,and outcomes together with probability of success or failure;
Use only ethically obtained data;
Help maintain data integrity; and
Be responsible for appropriate maintenance.
As you can see, all of these apply to IT development generally, not just
tosoftware.
The Management section is unusual. It states the ethical responsibilities
ofmanagers of IT, including due process for disputes and fairness in
employment.
Besides fair compensation, hiring, and ownership agreements, managersare
to respect the IT professionals ethical concern and the Code itself.
Thedirective to ensure realistic project estimates is included here too.
Thesedirectives are obligations and duties owed to IT professionals, rather
thanobligations and duties of IT professionals. These responsibilities will
bediscussed shortly in the section on Management Conflicts.
The final sections on Profession, Colleagues, and Self are mainly devoted
toenabling duties that enable an individual to function well as a
professional:mutual support, honesty, and keeping current. A striking
concern not presentin the other codes is that the SEC is to be taken as
definitive of ethical behaviorfor a software engineer, and the Code itself is to
be promoted as an ethicalstandard within and without the profession.
Although this is a laudable goal,considerably more institutional backup is
probably necessary to make it stick,probably including widely accepted
credentialing for IT professionals. How ever, recent attempts to license IT
professionals have met with ACM opposition11

18

E-Problems
I observed that new uses of IT will be built on four basic featuresof
information technology:
Speed of information processing
Unlimited size of information storage capacity
Availability of information at any location (connectivity)
Easy reproduction of digital information
These features combine in many different ways to produce the
variousapplications of IT that give rise both to new benefits and to new
ethicalproblems. But, just as new and unpredictable uses of information
technologyarise with some regularity, so do new and unpredictable ethical
problems. I willdefine an e-problem as an ethical problem that arises as a
result of one of thefour features of IT listed above. In this chapter, I will
examine five unexpectedand difficult e-problems:
Sales Tax: Should sales tax be collected on Web-based transactions?If so,
where and by whose rules? If not, isnt this an unfair advantage forebusinesses?
Paperless Transactions: How does eliminating paper affect thosewithout
computers, especially those less well-off? How does oneestablish trust and
appropriate controls without a paper trail?
Fraudulent Copies: With a decent printer, it is very easy to
duplicatevirtually any document or picturewith or without modifications.
Thisalso makes it easy to produce fraudulent pictures. It is easy also
toproduce seemingly authentic requests for confidential information.
Spam: Should freedom of speech allow so much speech that speech inthe
form of e-mail is itself jeopardized?

Sales Tax
Should sales tax be collected on Web-based transactions? If so, where and
bywhose rules? If not, isnt this an unfair advantage for e-businesses?
Whatmakes this an e-problem is the IT property of connectivitythe
availability ofinformation at any location. Sales tax is collected by states, and
each state setsits own percentage and its own list of what is taxable and
what is not. The taxis collected on transactions done by businesses with a
physical presence in that state. Two U.S. Supreme Court rulingsfound that it
would be an excessive burden for mail-order companies to comply with
7,600 state and local tax codes and thus anunconstitutional restriction on
interstate commerce. Thus, the Supreme Courts
Some retailers who are required to collect sales taxes are attempting to
changethe situation. They have proposed a Federal Sales Tax Fairness Bill
19

whichwould require all retailers to collect and remit sales taxes. Such a
change wouldincur the previous Supreme Court objection unless sales tax
codes weredrastically streamlined. There is a separate proposal by the
National Governors
Association (NGA) called the Streamlined Sales Tax Project (SSTP), foruniform
sales tax rules and definitions (Institute for Local Self-Reliance, 2004).
Unfortunately, under this proposal, different state and local governments
willstill be able to tax different items and at different rates. The only change
will bea uniform list of types of taxable items and procedures for publicizing
change.
It is hard to see how the NGAs proposal would meet the Supreme
Courtsprevious requirement of no excessive burden.
But the ethical question behind the e-problem is one of justice. We have
seenbefore that the Supreme Court does not always make just decisions. 1
And sowe can ask, is the practice of exempting businesses without a physical
presencein the taxing jurisdiction, a just practice? And are the Supreme
Courts groundsfor exempting businesses correct from the point of view of
justice, namely, theburden caused by having to comply with a huge number
of changing rulespromulgated by a huge number of jurisdictions?2
To begin the discussion, let us assume that the sales tax itself is a reasonably
justinstitution. For various reasons, it may be the only way certain
jurisdictions canobtain funds for activities belonging to a just society (police
protection, healthcare, etc.), even though the tax is correctly described as
regressive in takinga significantly greater share from lower income
individuals. The more importantconsideration is that Internet business
transactions simply do not take place ata few specific physical locations. The
distinctive IT property of availability ofinformation at any location transforms
the ability to locate a sales transaction.
Mail-order (and phone-order) sales transactions still take place at
particularphysical locations. The selling organization has its operations at
one place, andthe customer is at another. But with IT, the various parts of a
sales transactioncan easily be scattered across not only many states but
many countries. Fromthe point of view of justice, the tax should be collected
at the point where itsupports the infrastructure needed for commercial
transactions between sellerand customer. And the seller should be
responsible for knowing only the taxrules for the areas in which it does
business (and, therefore, has someresponsibility for contributing to the
infrastructure needed for commerce). Butit is different when the marketing is
planned in San Francisco, and executed ona server in New Jersey, and the
order information is taken from a customer inIowa, and processed by
someone in Ireland, and shipping is coordinated inSeattle for shipment from
a warehouse in Colorado, and payments areprocessed in the Bahamas, and
questions about the transaction are handled inBangalore. Where is the
physical presence of such a company? The Supreme
Courts Sales Tax Location Principle no longer seems to apply.
20

The consideration of justice underlying the location of the collection of sales

taxis helping to support the infrastructure of the location where you do
business.
So it seems very wrongheaded to attempt to extend traditional sales
taxcollection to e-businesses. There would be some justice in having a
separatenational (or even international) tax to help support the IT
infrastructure.3 Butthere is no requirement in a market economy to make life
safe for brick-andmortarcompanies. Within a market economy, competition
should decide.
There is no requirement of justice, and, indeed, it would be misuse
ofgovernment power to use government redistributive power to make
traditionalbusinesses competitive. It would be just as inappropriate for the
government toprevent airlines from charging less for e-tickets even though
travel agents areput out of work. A certain amount of economic dislocation is
part of theworkings of a free market, and, as we noted in Chapter V, Justice
in a Market
Economy, a market economy is an important institution helping our society
satisfies the Principles of Justice (Rawls, 1999).

Paperless Transactions
The speed, storage, and reproducibility features of IT produce strong
reasonsto eliminate or minimize the use of paper for many transactions. Two
differenttypes of ethical issues arise as a result. The first is along the lines of
professionalduty: How does one establish trust and appropriate controls
without a papertrail? The second is a digital divide issue: How does
eliminating paper affectthose without computers, especially those less welloff? Some colleges onlyaccept online applications. And only students with
ready access to computerscan avail themselves of online courses.4
As soon as a good deal of transaction and managerial information is
electronicrather than paper-based, the nature of both internal and external
auditingchanges. The two traditional choices are: Auditing around the
computer, andauditing through the computer. The first choice, auditing
around the computer,focuses on (paper) output and input. It is not likely to
be recommended thesedays, nor is it particularly ethical because it will not
reveal defects caused bycomputer processing. The second choice, auditing
through the computer,requires checking the actual processing done to
produce the output. Typically,sample data is actually run through the system.
Thus, business systems that rely on IT rather than paper produce a change
inthe duties of auditors (including managers responsible for the accuracy
ofcontrol reporting). It is the auditors professional duty to be IT-literate
enoughto understand how the companys system functions and its potential
for error.
This can be a tall order. I recall some years ago a yearly gross profit
reportcalculated in two different ways by two different departments,
presumably fromthe same data. When there was a 50% discrepancy between
the gross profitson the two reports covering the same period of time,
21

management demandedan explanation. It turned out that one report was

based on calculated reportinformation stored by date in a small file, and the
other recalculated rawtransaction data between selected dates. From an
integrity point of view, thefirst method was a no-no and was a legacy from a
very primitive stage of thesystem. However, its results turned out to be
correct. The theoretically soundermethod had produced the wrong numbers
because, quite independently, achunk of transaction data had been archived
because of disk space problems.
Fortunately, these days, disk storage problems are rare, but the ability
todiagnose problems caused by system design continues to be a professional
dutyof auditors.
The second ethical issue concerning the disappearance of paper is an issue
ofdistributive justiceof the second Principle of Justice (Rawls, 1999).
Arethose worst off made better off because of the disappearance of paper?
Thisis, as I noted, a digital divide type issue. As I noted in Chapter V,
Justice ina Market Economy, justicespecifically the second Principle of
Justicerequires more than people having equal access to computers. For
the distributionof IT to be just, it must tend to improve the life prospects of
those who areworst off.5
In the case of the reduction of paper, justice requires that something be
doneto ameliorate possible reduced access to paper when that makes a
differencein the justice of the situation. For example, job applications and
applications foradmissions to college made paperless result in a significant
reduction of equalityof opportunity for those without access to computers. In
some countries, suchas Mexico, Internet cafes are so ubiquitous and so
reasonable that there is noproblem about access. But in the United States,
Internet cafes are rare.
Libraries and public schools tend to have computers accessible to
thosewithout the necessary funds to have their own computers, but it still
needs tobe clear that equality of opportunity is not diminished. In any case,
making jobor school applications paperless without considering the potential
impact onequality of opportunity is clearly unjust.
Some of the same considerations apply to online classes offered by
publicuniversities. If access is limited to those better off in times when there
is ashortage of classes, it is hard to justify offering online classes at the
expense ofthose more available to all. However, the disadvantage may be
offset if theschool has sufficient computers available for students so that
accessibility is notan issue. Again, justice requires that one take into account
potential equality ofopportunity problems when school resources can be
accessed only over acomputer.

Fraudulent Copies
With a decent printer, it is very easy to duplicate virtually any document
orpicturewith or without modifications. This also makes it easy to

22

producefraudulent pictures, and seemingly authentic requests for

confidential information.
This is a consequence of the easy reproduction feature of IT.
With the use of IT, an important segment of ones identity is digitized.
Thisdigital extension of ones personality can be vulnerable to theft and
misuse.
Identity theft is becoming a more frequent crime. Early versions
involvedsimply obtaining credit card numbers from paper copies in the trash
orduplicating the numbers when entered. Precautions against this kind of
theftincluded never printing (or e-mailing) copies of the whole number.
Morerecently, one fraudulent technique (dubbed phishing) is to e-mail
bogusrequests for confirmation of account information. I personally regularly
experiencea clever version that contains the logo of my (major) bank and
mimicsan official announcement very well. The reason given for the need for
verificationwas the prevalence of identity theft! Included was a request for a
promptresponse with the warning that otherwise accounts would be
suspended. Asecure server was used as wellmost of the trappings of a
legitimate request.
A phone call to my bank confirmed that the request was fraudulent. An
obviousbackground question is, How did the mimics know to e-mail me? As
it turnedout, they were probably just fishing, and they got my e-mail
address from oneof a number of Web sites I used. This hypothesis was
confirmed when I gotsimilar requests from two other large banks where I did
not have accounts.
Of course, there is no question about the ethical status of identity theft
andbogus requests for confidential information. They are both highly
unethical aswell as illegal. So too would be doctoring pictures to lead to false
conclusions,except in a fictional context. When ex-President Clinton appears
with fictionalcharacters in the film Contact, the context makes it clear that
his presence isfictional. Ethically more tricky uses of easy digital
reproductionwere discussed in the previous chapter, Chapter IX, Copyright
and Piracy.

Spam
Many other problems about the misuse of e-mail are similar to the
previousproblem of fraudulent copies. They are not so much ethical problems
asproblems of enforcement. But spam, that is, anonymous unsolicited email,does raise questions about freedom of speech on the Internet. Spam
has beencompared to unsolicited advertising mail, but one obvious
difference is thevolume. Throwing away junk mail is a minor annoyance.
Getting rid of spam istime-consuming. Another difference is content. I dont
get junk mail saying:
Best Priiiices
Best Selectiooooooon.
That is the content of a spam e-mail recently received. Like a lot of spam
Ireceive, it is totally pointless. It would be like receiving dozens of phone
23

callswhere the speaker on the other end produced meaningless gibberish.

What thishas to do with speech or commerce is beyond me.
I think the Right to Privacy has to have priority over unsolicited freedom
ofspeech to be meaningful. The Right to Privacy was stated as follows:
Each individual has the right to keep to him- or herself all matters not inthe
legitimate interest of the public.
This should include whom one wishes to communicate with, unless there is
alegitimate public interest. No legitimate public interest is served by
receivingunsolicited communications, except communications from a
legitimate authority.
We should simply require all unsolicited e-mail messages to contain an
optoutaddress (this might be accomplished simply by prohibiting phony
returnaddresses), with fines for violators who ignore opt-out requests and
fines orshut-down for servers who persistently harbor violators.
All first-principle freedoms and rights are limited by each otherthey cant
allbe exercised to the fullest extent without conflicting. 6 The classic example
isshouting Fire! in a crowded theater. Freedom of speech is restricted for
thesake of another liberty, specifically freedom from physical assault. In the
caseof spam, freedom of speech could be restricted for the sake of
privacy,especially since there is no public interest in forcing an individual to
deal witha communication he or she did not consent to be party to.

5 ETHICAL CHALLENGES OF INFORMATION TECHNOLOGY

As much as information technology is important to our lives, it is facing some
serious ethical challenges, and it is up to the IT experts and users of
information technology to be ready for these challenges. As more emerging
information technologies pop up on the market, most of the IT experts and
users do not know how to go about the challenges brought by these
technologies. Information technology is facing one of its biggest challenges
which are lack of privacy, security, copyright infringement and increased
computer crimes. This has stimulated criminals to exploit users of IT basing
on the lope holes left in these technologies. Since information technology
speeds the access and flow of information, many businesses and
organizations are at risk of losing this data because experienced criminals
can easily tap that information for their personal use.
Also unfaithful employees can use information technologyto archive their
personal goals which might be harmful to an organization. IT is not bad by its
self, but the way humans use the tools provided by information technology
has brought some serious challenges. Below I have listed detailed topics
on 5 Ethical Challenges of Information Technology
24

1. Security: With tools like the internet, hackers have found it very easy to
hack into any computer or system as long as it is connected on internet.
Hackers can easily use an IP (Internet Protocol) address to access a users
computer and collect data for selfish reasons. Also the wide spread of
internet cookies which collect information whenever we use the internet , has
exposed IT users to high risks of fraud and conflicting interests. Many big
companies use these cookies to determine which products or service they
can advertise to us. When it comes to online banking, the transfer of money
can easily be interrupted by a hacker and all the money will be transferred to
their desired accounts , which affects both the bank and the customers who
is using online banking technology.
2. Privacy Issues: As much as information technology has enabled us to
share and find relevant information online,. It has also exploited our freedom
of privacy. Their so many ways our privacy is exploited, (1) use of internet
webcams, experienced computer users can turn on any webcam of any
computer online and they will have access to your private life, many
celebrities have been victims of these online stalkers. A good example is
DharunRavia former Rutgers University student who was spying on his
roommate through a webcam. Read more on this story here .(2) use of
social networks, the main concept of these networks is to connect with new
and old friends then share your life with them, however, the loop hole in
this , is that when eversome one access your shared life data like photos ,
they can like it and send it their friends who are not your friends, which
might expose you to users with wrong intentions to use your data, also
some companies are known for spying on their employees via these social
networks.
3. Copyright Infringement: Information technology has made it easy for
users to access any information or artifact at any given time. With the
increased development of music sharing networks and photo bookmarking
sites, many original creators of these works are losing the credibility of their
works, because users of IT can easily gain access and share that data with
friends. Free music and file downloading sites are popping up on internet
every day , lots of original work like music albums, books , are being
downloaded for free. In this case one legitimate user will purchase the
book , software, web template or music album, and they will submit it to a
free download site where others will simply just download that data for free.
It is good news for the users because it saves them money, but it harms the
original creator of these works. The government has closed some of these
sites like megaupload.com , but many are popping up using funny URLs.
4. Increased pressure on IT experts. Since information technology
systems have to run all the time, pressure is mounted on IT experts to
ensure the accuracy and availability of these systems. Many big
organizations which need to operate 24 hours will require a standby IT team
25

to cater for any issues which might arise during the course of operation. This
pressure results into stress and work overload which some times results into
Imperfection.
5. Digital divide: Information technology has many opportunities and it has
shaped many industries in developed countries; however, developing
countries have difficulties of enjoying the same benefits of Information
technology. To get these benefits they have to train their labor and users
should also adopt the new culture which is a bit costly in these developing
countries. In some remote areas they do not even have power, so
information technology tools like computers can not be used. In other sectors
like education, most of these developing countries have poor old education
systems, so a student will not be aware of new information technologies.

The Universal Nature of Ethical Principles

For every ethical issue, there are ethical concepts and principles to be
identified and used in thinking through the issue. Included in the principles
implied by these concepts are the rights articulated in the Universal
Declaration of Human Rights. This set of rights, established on December 10,
1948, by the General Assembly of the United Nations, holds that the:
recognition of inherent dignity and of the equal and inalienable rights of all
members of the human family is the foundation of freedom, justice, and
peace in the world . Disregard and contempt for human rights have
resulted in barbarous acts which have outraged the conscience of mankind,
and the advent of a world in which human beings shall enjoy freedom of
speech and belief and freedom from fear and want has been proclaimed as
the highest aspiration of the common people.
The Universal Declaration of Humans Rights was conceived as "a common
standard of achievement for all peoples and all nations." It is a good example
of an explicit statement of important ethical principles. It is significant, we
believe, that every nation on earth has signed the declaration.
Here are a few of the principles laid out in the 30 articles of the declaration:

All humans are born free and equal in dignity and rights.

Everyone has the right to life, liberty, and security of person.

No one shall be held in slavery or servitude.

26

No one shall be subjected to torture or to cruel, inhuman, or degrading

treatment or punishment.

Everyone has the right to a standard of living adequate for the health
and well-being of himself and of his family.

Everyone has the right to education.

Everyone has the right to freedom of peaceful assembly and

association.

Everyone is entitled to all the rights and freedoms set forth in this
declaration, without distinction of any kinds, such as race, color, sex,
language, religion, political or other opinion, national or social origin,
property, birth, or status.

All are equal before the law and are entitled without any discrimination
to equal protection of the law.

One ability essential to sound

principles relevant to the issue
think through the identification
with respect to a specific ethical

reasoning is the ability to identify ethical

at hand. In Test the Idea 12.2, you should
and application of some of these principles
question.

Information Technology and Ethics/IT Professionals and Their

Relationship
IT Workers and Their Employers
It workers are employees just like any other employee in the company.They
must manage a relationship with their employer; this requires the work of
both parties.This relationship like any-other comes in stages, as the
relationship develops .The relationship between an IT worker and employer
may begin before he /or she begins working.Before an IT worker accepts
employment,they
may
first
want
discuss
job
title,performance
expectations,specific work responsibility,drug-testing requirements,dress
Code,location of employment,salary,work hours and benefits.Issues in
employment that are not addressed by any of the concepts listed above or in
the employers handbook may be addressed by law.The law for example
protects an employee from being forced to do anything illegal by their
employer.It workers are considered stewards of the companies Technological
27

resources .Since they have the knowledge and abilities to abuse and bypass
the system they must instead set an example and enforce policies.

IT Professionals Relationship with Clients and Suppliers

It professionals have to deal with two groups of people who expect the IT
Professional to either provide monetary gratification or services.

Clients
The relationship between an IT professional and their clients usually begins
with the client contacting the IT Professional and asking them to perform a
specific job.The IT Professional then accepts the job he waits for the client to
provide relevant information about the job. IT Professionals rely on the
information provided by clients to be truthful and complete, so in turn they
can provide recommendations to their clients who make decisions about the
project.Clients must also listen to IT workers and ask them questions to
understand key nuances that will impact the decisions they make and how
those decisions will affect the projects budget and schedule.
It Professions sometimes become in ethical dilemmas when they begin
recommending there products to clients that may or may not remedy their
problem, if it ever existed.Other problems may arise when Project manager
begin to fall behind on their projects due to a variety of reasons such as lack
of experience and/or information.Clients may not be aware of the problem
until it becomes a crisis which forces the project manager to reveal the
truth.The client may charge the IT Professional with fraud, misrepresentation
and / or breach of contract.

Suppliers
Suppliers provide IT workers with hardware, software and services. Like with
clients IT workers must have a good working relationship with their Suppliers.
In order to build a good relationship with suppliers deals with them fairly and
do not make unreasonable demands. Since its a competitive market many
suppliers try to increase sales. Suppliers may try to bribe IT workers in order
to achieve their goals. A bribe is the exchange of money, property or favors
to someone within an institution, business or government to obtain
privileged information or special treatment in contracts attribution. A gift is
essentially different because a gift does not come with obligations, in any
case in a commercial setup or in relation with a recipient that is in a position
to benefit the donor; ethics dictate that the practice is negative. Gifts must
always be reported and never hidden; the moment a gift is hidden it
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becomes a bribe. Most bribes are made through a third party, while gifts
should lead directly from donor to recipient.

Ethical Dilemma(a difficult situation or problem) in the Use of

Information Technology
The use and spread of information technologies has been revolutionized and
aided with the emergence and development of computer technologies.
Electronic networks have allowed exchange of information but it has also
come with new challenges. Rights and responsibilities in the way available
information is used have given rise to some ethical dilemmas. Ethical
dilemmas greatly affect businesses and especially small businesses that may
not have big capital outlays and expertise to deal with ethical dilemmas in
the utilization of technologies.

Computer Crime
Computer crimes are illegal activities performed using a computer and they
include theft, financial fraud, embezzlement, online harassment, virus
infection and sabotage. Computer crimes affect all businesses that rely on
the Internet to operate. A research report in 2000 by the FBI showed that out
of all the business respondents, 85 percent had been victims of computer
crime. These crimes compromise businesses and put them at a
disadvantage; for example, the same FBI report shows that $265 million was
lost to computer crime in 2000. Small businesses suffer more crimes because
they cannot afford to implement security measures to stop the crimes, unlike
the big companies. Small businesses are also reluctant to put in security
measures because they believe that hackers will mainly target big
companies.

Intellectual Property
Intellectual property is the creation of a business and includes the name,
designs, inventions, images and symbols that a company uses. The success
of a business largely depends on its assets. Information technology has
enabled other businesses or companies to imitate or copy ideas from others
and use it as their own. Some of these innovations are from the small- and
medium-size enterprises (SMEs), but their efforts may not be fully utilized
and they don't gain any financial benefits. This is because their inventions
are unprotected and are normally taken by big companies who can afford to
quickly commercialize the service or product. To avoid this, the SMEs should

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patent their innovations, thus, preventing competitors from imitating or

copying their products.

Software Piracy
Piracy is the illegal copying of software, whether knowingly or unknowingly.
Software piracy violates copyright agreements. In 2002, 39 percent of
business application software were pirated in the U.S. Software piracy can be
costly, especially for corporations as it leads to significant losses. In 2002
alone, the software industry in the U.S. lost a total of $13 billion. There may
be arguments that individual piracy may not be unethical as it leads to
computer literacy and may even lead to future purchase of the software.
However, the dilemma may come in when piracy is done on a large scale, as
this will lead to serious losses for software manufacturers, especially those
who are small-scale producers. Big companies like Microsoft can hardly feel
the loss as they have a way to protect their software but small-scale
businesses would greatly be affected as they are likely to incur big losses,
which might eventually lead to the closure of the business. Small business
firms' incentive to continue creating new software is also reduced as they
fear their works would be pirated.

Job Displacement
The use of information technology might require less deployment of man
power and this has created ethical dilemmas by forcing some companies to
reduce their workforce. Other companies give their employees more roles
than required, thus, increasing work pressure. Forcing employees out of their
jobs or giving them more work without added benefits is unethical. Those
who have lost their jobs should be compensated, but this is difficult for most
small-scale businesses because they lack sufficient resources and funds to
do so.

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CASE STUDY
Official website of maharastra government hacked
IT experts were trying yesterday to restore the official website of the government of
Maharashtra, which was hacked in the early hours of Tuesday.
Rakesh Maria, joint commissioner of police, said that the states IT officials lodged a formal
complaint with the Cyber Crime Branch police on Tuesday. He added that the hackers would be
tracked down. Yesterday the website, http://www.maharashtragovernment.in, remained blocked.
Deputy Chief Minister and Home Minister R.R. Patil confirmed that the Maharashtra
government website had been hacked. He added that the state government would seek the help of
IT and the Cyber Crime Branch to investigate the hacking.
We have taken a serious view of this hacking, and if need be the government would even go
further and seek the help of private IT experts. Discussions are in progress between the officials
of the IT Department and experts, Patil added.
The state government website contains detailed information about government departments,
circulars, reports, and several other topics. IT experts working on restoring the website told Arab
News that they fear that the hackers may have destroyed all of the websites contents.
According to sources, the hackers may be from Washington. IT experts said that the hackers had
identified themselves as Hackers Cool Al-Jazeera and claimed they were based in Saudi
Arabia. They added that this might be a red herring to throw investigators off their trail.
According to a senior official from the state governments IT department, the official website has
been affected by viruses on several occasions in the past, but was never hacked. The official
added that the website had no firewall.

Three people held guilty in on line credit card scam

Customers credit card details were misused through online means for booking air-tickets. These
culprits were caught by the city Cyber Crime Investigation Cell in pune. It is found that details
misused were belonging to 100 people.
Mr. Parvesh Chauhan, ICICI Prudential Life Insurance officer had complained on behalf of one
of his customer. In this regard Mr. Sanjeet Mahavir Singh Lukkad, Dharmendra Bhika Kale and
Ahmead Sikandar Shaikh were arrested. Lukkad being employeed at a private institution, Kale
was his friend. Shaiklh was employed in one of the branches of State Bank of India .
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According to the information provided by the police, one of the customer received a SMS based
alert for purchasing of the ticket even when the credit card was being held by him. Customer was
alert and came to know something was fishy; he enquired and came to know about the misuse.
He contacted the Bank in this regards. Police observed involvement of many Bank's in this
reference.
The tickets were book through online means. Police requested for the log details and got the
information of the Private Institution. Investigation revealed that the details were obtained from
State Bank of India . Shaikh was working in the credit card department; due to this he had access
to credit card details of some customers. He gave that information to Kale. Kale in return passed
this information to his friend Lukkad. Using the information obtained from Kale Lukkad booked
tickets. He used to sell these tickets to customers and get money for the same. He had given few
tickets to various other institutions.
Cyber Cell head DCP Sunil Pulhari and PI Mohan Mohadikar A.P.I Kate were involved in eight
days of investigation and finally caught the culprits.

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Conclusions
Thus, there are a vast range of ethical issues in I.T., and some of these have been
discussed in this article. These can be broken down into a number of sub-headings,
including computer crime, social implications, advanced I.T. issues, netiquette and
intellectual property rights. Some of these can be solved quite easily, whilst others seem to be
almost impossible to solve.

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