HRM Policies

of TCS and
Pantaloons

Submitted to

Submitted by

Miss Jyoti Kasana

Shivam Pandey
Course: B.tech(CS)
Roll no. 8719

INDEX
Serial

Topic

No

Page
No

Objective

Introduction

2.1 HRM Definition

2.2 HR Policies

2.3 Company Profile: TCS

2.4 Company Profile: Pantaloons

Recruitment

Selection

10

Employee Development Policies

12

Performance Appraisal Policies

14

Promotion Policies

17

Employee Welfare Policies

18

Grievance Handling Policies

20

10

Conclusions

21

11

Bibliography

22

Objective
The Main Objective is to study the implementation of HRM Policies in TCS and
Pantaloons.
Key HR Policies are:

Recruitment
Selection
Employee Development Policies
Performance Appraisal Policies
Promotion Policies
Employee Welfare Policies
Grievance Handling Policies

Introduction
HRM Definition
HRM Stands for Human Resource Management.
Human: Refer to the skilled workforce in the organisation.
Resource: Refer to limited availability.
Management: Refer to maximise or proper utilisation and make best use of
limited resource.
Human Resource Management is the process of recruitment, selection of
employee, providing proper orientation and induction, providing proper
training and the developing skills, assessment of employee (performance of
appraisal), providing proper compensation and benefits, motivating,
maintaining proper relations with labour and with trade unions,
maintaining employees safety, welfare and health by complying with
labour laws of concern state or country.

Human Resource Policies

Human Resource Policies are established by an organization, to support
administrative functions, performance management, employee relations
and resource planning.
Human resource policies are the formal rules and guidelines that company
put in place to hire, train, assess, and reward the members of their
workforce.
Some of the Key HR Policies are:
- Recruitment, Selection, Employee Development Policies, Performance
Appraisal Policies, Promotion Policies, Employee Welfare Policies,
Grievance Handling Policies
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COMPANY PROFILE: TCS

Tata Consultancy Services (TCS) is a multinational information technology
(IT) service, providing consulting and business solutions.
TCS operates in 46 countries.

It is a subsidiary of the TATA GROUP and is listed on the Bombay Stock

Exchange and the National Stock Exchange of INDIA.

The services provided by TCS are as follows:

Application development and maintenance;

Asset leverage solutions ;
Assurance services;
Consulting;
Engineering and Industrial services;
Enterprise solutions;
IT infrastructure services ;
Business process outsourcing;

TCS was founded in 1968 by Mr. J.R.D.TATA

Vision: Our vision here at TCS is to glorify Good by providing our clients
with exceptional IT services that exceed their expectations, while creating a
fun, challenging and rewarding place to work for our employees.
Mission: The mission of TCS is to build and maintain healthy IT Platforms
that exceed our partners expectations. We partner with clients who
recognize the significance of technology in achieving their business
objectives. We bring to the partnership a portfolio of creative designs,
highly skilled consultants, best-of-breed partnerships, and proven
approaches to build business critical infrastructures that meet or exceed
our clients expectations.

COMPANY PROFILE: PANTALOONS

Pantaloons, India's premium lifestyle apparel company offers chic and
trendy fashion to meet the ever-changing consumer needs.

Pantaloons reflects the ideology of always keeping alive the 'newness

factor' through fashion apparel and accessories that are visually appealing
and fashionably unbeatable.

The first Pantaloons store was launched amidst much fanfare in Gariahat,
Kolkata in 1997.
With a chain of 85 fashion stores across 44 cities and towns, Pantaloons is
constantly extending its foot-prints into the rest of modern India.
Pantaloons which was previously controlled by the Future Group has now
been taken over by Aditya Birla Nuvo Limited ['ABNL'].

Kishore Biyani started Pantaloons India ltd. In 1997

Vision: We believe to deliver Everything, Everywhere, Every time for every

Indian customer in the most profitable manner.
Mission: We share the vision and belief that our customers and
stakeholders shall be served only by creating and executing future scenario
in the consumption space leading to economic development.

RECRUITMENT
Recruitment is the process of finding and attracting capable applicants for
employment. The result is the pool of applications from which new
employees are selected.
Recruitment is a continuous process whereby the firm attempts to develop
a pool of qualified applicants for the future human resources need even
though specific vacancies do no exist.
Method of Recruitments:
Internal Search
Employee Referrals
Employment Agencies
Educational Institutes
Interested Applicants

INTERNAL SEARCH
An internal recruitment strategy is characterized by promoting employees from
within an organization to fill upcoming positions. Recruitment via this method is
considered as the most optimum method as it provides the organization with
minimum cost and time for the process of recruitment and creates a sense of
motivation among the employees.
- For TCS, Natrajan Chandrasekaran, the CEO of TCS got promoted, prior to
which he was the COO and Executive Director of the organization.
- For Pantaloons ltd, the Managing Director Pranab Bauras designation was
an internal search for the position of Managing Director.
Disadvantage: The only disadvantage for this method would be missing out new
and fresh talent that is available in the market.
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EMPLOYEE REFERRAL
Recruitment method in which the current employees are encouraged and
rewarded for introducing suitable recruits from among the people they know.
- TCS has a scheme called BRING YOUR BUDDY (BYB) with effect from 01
December 2011.
- While, Pantaloons favors such methods of recruitments for the lower and
middle level positions i.e. Band 1 and Band 2.
Advantage: The credibility of the employee is at stake when he or she
recommends a candidate, hence the employee would recommend a good
candidate.
Disadvantage: Employees may sometimes refer relatives or friends, who may not
be suitable for the job. It might also lead to the formation of cliques in the
organization, with the members of the same group or clan getting together.

BRING YOUR BUDDY SCHEME

The purpose of the Bring your Buddy(BYB) scheme is to reward employees
for referring qualified candidates who subsequently are hired. TCS provides
the referring employee a cash bonus for each successful referral made, in
accordance with the provisions stated in this policy.
The chart below shows the rewards with respect to the position referred

Employment Agencies
Employment agencies are the agencies that helps to find jobs for person seeking
employment or assist employers in finding person to fill positions that are open.
This Criteria is also used sometimes to hire employees.
Some of the top Agencies are:

naukri.com
LinkedIn
shine.com
monster.com

Educational Institutes
During the placement season, educational institutions, especially the reputed
ones turn into hunting grounds for organizations looking for fresh talent.
Campus placements at some of the top institutions in the country reflect the
condition of the economy and the industry.
TCS hires most of its talent through this method.
Pantaloons also uses this method of recruitment but not much as
compared to TCS.

INTERESTED APPLICANTS
Candidates send in their applications to the management either through post or
e-mail or in person or through the companys website and express their interest
in employment with the company.
TCS has developed a nice career portal as compared to pantaloons, where
candidates register through their emails and stay updated about their
application.
While, Pantaloons dont have such system, you just need to send your
resume on their career email id.

SELECTION
The process of choosing the most suitable candidate for a job from among
the available applicants is called selection.
The selection process starts with gathering complete information about the
applicant from his application form and ends with inducting the candidate
into the organization.
A typical Selection Process can have following steps in order:

Resume/CV Review
Initial Screening Interview
Analysis of Applicants
Conducting tests and evaluation of performance
Preliminary tests
Core & Departmental Interviews
Reference Check
Job Offer
Medical Examination
Placement

TCS Selection Process

Apptitude Test: Mathematics and English related questions
Technical Interview: Core subjects knowledge is examined
Management Review: Discussions about the projects taken or at times
situational exams
HR Round: The interview with the HR manager about the salary and
location preference.
Call letter: Offer letter giving the details about the joining date, salary, etc.

10

Pantaloons Selection Process

Group Discussions: Huge amount of students apply for GD and only the
selected students can apply for the further rounds of selection
Written exam: It is not mandatory for all designations, but for designers
and MBA graduates it is mandatory
Departmental Interview: Departmental heads conduct these interviews to
get an insight of candidates core knowledge.
HR ROUND: The interview with the HR manager about the salary and
location preference.
CALL LETTER: Offer letter giving the details about the joining date, salary,
etc.

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EMPLOYEE DEVELOPMENT POLICIES

Encouraging employees to acquire new or advanced skills, knowledge, and
viewpoints, by providing learning and training facilities, and avenues where such
new ideas can be applied.

Training for the new employees (Fresher's): TCS

TCS follows a program called Initial Learning Program (ILP), lead by the Learning
& Training (L&T) Department for the new members of the organization.

Training for the Freshers

Soft Skills Development(C, C++, .NET, JAVA, SAP, Mainframe)

Two Preliminary Tests + Final Tests

Pass

Fail

One month retraining and

a last chance to sustain job

Project

12

Training for the new employees (Fresher's): Pantaloons

Training for the New Employees

Six Months of Training

Project

13

Performance Appraisal Policies

Performance appraisal can be defined as the process of evaluating the
performance of an employee and communicating the results of the
evaluation to him for the purpose of rewarding or developing the
employee.
Performance Appraisal is a formal assessment and rating of individuals by
their managers at usually an annual review meeting.

Performance Appraisal Policies: TCS

TCS reviews the performance of their employees based on the following policies:

Anniversary Review
The employees performance is closely monitored and assessed during the
first year of joining through periodic performance appraisals. At the end of
the first year, based on performance appraisals the employee is given an
Anniversary review rating, based on which a decision is taken on whether
or not the individual is suitable for long term employment in TCS or not.
The review is rated as below marks:

14

Performance Pay
TCS is a performance oriented organization and seeks to inculcate a culture
of performance excellence in each employee.

Performance pay is based on the Individual, Business Unit (IBU).

Earned Vacation
The purpose of earned vacation policy is to grant the employee with a fixed
number of day off from work, as a benefit which he/she has earned on an account
of working for a specific number of days in a particular period. The earned leave
may be availed for any personal reason, but it should be planned sufficiently in
advance.

Gift Declaration
In order to reward any employee in monetary terms on account of his/her
performance these gift declaration forms are used.

15

Performance Appraisal Policies: Pantaloons

Pantaloons reviews the performance of their employees based on the following
policies:

Performance Review
Each and every employees performance is reviewed on various intervals of time
n rewarded as Star performer, best employee or with some vouchers, etc.

Rating Scale
The rating scale is a performance appraisal form on which the manager simply
checks off the employees level of performance. Some of the areas evaluated
include quantity of work, quality of work, dependability, judgment, attitude,
cooperation, and initiative.
Balance Score Card
Balance score card is a performance appraisal method that is used to evaluate
employee performance based on weight age. Performed generally in the case of
Band 2 level (executives).

16

Promotion Policies
Promotion can be termed as an advancement in an employees career rank or
position in a hierarchical structure.

Promotion Policies: TCS

A Promotion in TCS means that there is a clear rise in the role and responsibilities
of the employee. Promotion is depended on the business head/supervisors
decision and assessment of the employees potential and/or performance in a
higher role.
TCS uses two criterias for promotion of their employees:
Role Based Promotion: Role based performance means that there is an
extension to the role and span of activities with a perceptible change in the
job content.
Maturity Based Promotion: In order to respect the loyalty of the employee
towards the firm he/she is rewarded with a promotion with respect to the
current performance

Promotion Policies: Pantaloons

Promotion Policy and rules are applied to employees depending upon on their
ability of performing work, managing their skills and the level of experience.
Promotion can be twice a year.

17

Employee Welfare Policies

Welfare includes anything that is done for the comfort and improvement of
employees and is provided over and above the wages.

Welfare helps in keeping the morale and motivation of the employees high
so as to retain the employees for longer duration.

The welfare measures need not be in monetary terms only but in any
kind/forms.

TCS Employee Welfare Policies

Company Transport: TCS provides its employees with convince to travel by
providing pick up and drop facilities.
Health Insurance Scheme: TCS provides medical insurance for the
employee and his/her family members and monthly check ups.
Food Coupons: Food coupons are provided to the employees in order to
provide them with quality food and increase the interactions among the
employees.
Holiday Homes: In order to provide the employees with a quality relaxation
time with their families TCS, provides the employees with Holiday homes
located at various locations across INDIA.
House Rental Allowances: HRA is the financial benefit paid by TCS to the
employee in order to meet accommodation costs for rent payments.
Car Allowances: TCS provides car allowance as a perquisite to employees
for certain grades. The employee may use this amount towards monthly
payment or for a leased car OR to purchase car of their choice.
Recreation: Activities like FRIDAY FUNDAY, QUIZ COMPITIONS, PICNICS , etc
are a few recreation initiatives by TCS .

18

Pantaloon Employee Welfare Policies

24*7 Helpline: Pantaloons provides a 24*7 helpline that assists its
employee for any financial assistance.
Medical Leave Scheme: Female employees can have Maternity leave - 84
days maximum on completion of 160 days.
Health Care Benefits: Pantaloons provides periodic health checkups for the
employee and its family.
Recreation: Picnics, DJ parties, Quiz ,etc are the activities for the recreation
of the employee.

19

Grievance Handling Policies

Employee grievance refers to the dissatisfaction of an employee with what
he expects from the company and its management.
When there is a gap between what the employee expects and what he
receives, it leads to grievances.

Employee grievances may or may not be justified. However, they need to

be tackled adequately because they not only lower the motivation and
performance of the employee but also affects the work environment.

TCS Grievance Handling Policy

For TCS the Grievance handling starts with employee registering the complaint in
the complaint form as below, then the grievance is considered by the supervisor,
management, union or arbitrary third party if needed.

Pantaloons Grievance Handling Policy

Pantaloons has a grievance committee to be approached by the employee.
20

Conclusions
Study Shows that
The Policies implemented by both Companies TCS and Pantaloons are for
the betterment of their employees.
In Some Policies, TCS is way better than Pantaloons, such as Bring Your
Buddy Scheme by TCS.
The Policy builds teams and foster team-work as the primary instrument in
all activities.
The Policy implements equitable, scientific and objective system of
rewards, incentives and control.
Both Companies Handles the Employee dissatisfactions well through their
grievance handling policy.
Companies have develop good policies to groom up the freshers through
training and development program, where TCS has bit stricter training
program as compared to Pantaloons.
The Policy recognizes worth contributions in time and appropriately, so as
to maintain a high level of employee motivation and morale.

21

Bibliography
TCS annual report 2014-15
(http://www.tcs.com/investors/Documents/Annual%20Reports/TCS_Annu
al_Report_2014-2015.pdf)
Pantaloon Annual Report 2014-15
(http://www.adityabirlanuvo.com/pdf/Pantaloons_Fashion_retail_limited/
PFRL_Annual_Report_FY14.pdf)
TCS official Website (http://tcs.com/)
Pantaloons official Website (http://pantaloons.com/)
Wikipedia
Quora (http://quora.com/)
Slideshare (http://slideshare.net/)

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