Achieving company goals in both an effective and efficient way through planning, organizing, leading, and

controlling is called:
a.
b.
c.
d.

TQM.
motivation.
management.
organizational behavior.

Which management function deals with grouping tasks into departments?

a.
b.
c.
d.

Planning
Organizing
Controlling
Leading

A supervisor of bank tellers represents which type of manager?

a.
b.
c.
d.

First-line manager
Middle manager
Non-manager
Top manager

All of the following are functional departments of an organization EXCEPT:

a.
b.
c.
d.

sales.
manufacturing.
human resources.
general manager.

Which one of Mintzberg's roles deals with the situation in which a supervisor resolves a conflict among
subordinates in her department?
a.
b.
c.
d.

Resource allocator
Disturbance handler
Spokesperson
Disseminator

Which of Henri Fayol's principles of management refers to the situation in which

a subordinate receives orders from one, and only one, supervisor?
a.
b.
c.
d.

Division of work
Unity of command
Scalar chain
Unity of direction

In the task environment, organizations that function in the same industry and
who provide similar goods to the same type of customers are called:
a.
b.
c.
d.

suppliers.
customers.
competitors.
producers.

The tendency of people in one culture to regard their culture as superior to other
cultures is called:
a.
b.
c.
d.

mutuality.
international globalism.
ethnocentrism.
domestic globalism.

Another term for the BOP concept is:

a.
b.
c.
d.

base of the pyramid.

top of the pyramid.
middle of the pyramid.
diagonal of the pyramid.

When an employee discloses publicly actions of his organization that are illegal
or unethical, this is called:
a.
b.
c.
d.

utilitarianism.
individualism.
whistle-blowing.
justice.

Which type of goal occurs when a team focuses exclusively on its own goals to
the detriment of the performance of other teams in the organization?
a.
b.
c.
d.

Gap goal
Goal displacement
Goal achievement
Goal destruction

What type of strategy refers to an organization that decides to enter new

markets with products that it has not sold previously?

a.
b.
c.
d.

Diversification
Vertical integration
A cost leadership focus
Short-term focus

What type of strategy is an organization using when it designs a strategy for

each country in which it does business in such a way to fit the type of industry
competition it faces in each country?
a.
b.
c.
d.

Transnational
Multidomestic
Globalization
Mass customization

What type of decision refers to a specific situation that occurs frequently within
an organization and the organization has a set of specific decision rules to apply
whenever it occurs?
a.
b.
c.
d.

Programmed decision
Nonprogrammed decision
Unique decision
Uncertainty decision

The duty of an employee to perform a task that has been assigned to him by a
manager is called that employee's:
a.
b.
c.
d.

accountability.
prerogative.
mission.
responsibility.

What type of departments within an organization perform tasks that are

inherently necessary within the organization's mission to supply its products to
customers?
a.
b.
c.
d.

Staff departments
Span of management departments
Line departments
Delegation departments

What type of change did Apple's iPhone represent when it was rolled-out into
the marketplace?

a.
b.
c.
d.

Fast-cycle
Cooperation
Sponsor
Open innovation

The process of determining the value of a job to the organization by analyzing

the content activities of the job is called:
a.
b.
c.
d.

job evaluation.
skill-based mentoring.
compensation.
competency-based pay.

The design and application of systems to make effective use of people within an
organization is called:
a.
b.
c.
d.

PERT.
HRM.
downsizing.
telecommuting.

A culture that accepts only one set of values and beliefs, and only one way of
doing things, is called a(n):
a.
b.
c.
d.

pluralistic culture.
ethno-relative culture.
opt-out culture.
monoculture.

When a manager assumes that a subordinate who is well-organized in her work

must be a good worker based on that one characteristic, what type of perceptual
distortion is this?
a.
b.
c.
d.

Projection
Stereotyping
Perceptual defense
Halo effect

What type of power is a manager expressing who decides to demote a

subordinate who he feels is performing poorly on the job?
a.
b.

Expert power
Referent power

c.
d.

Reward power
Coercive power

An important personal characteristic of a leader that influences the leader's

personality is called a(n):
a.
b.
c.
d.

cognitive dissonance.
interaction.
consideration.
trait.

When a gate attendant at American Airlines is given the authority to decide how
much cash to offer to passengers who will volunteer to take a later flight in the
day when the flight scheduled to leave at this time has been overbooked, this is
an example of:
a.
job enlargement.
b.
empowerment.
c.
job satisficing.
d. job characteristics.

The process by which two managers share information so that it is understood

by both of them is called:
a.
b.
c.
d.

influence.
communication.
upward communication.
downward communication.

In which type of conflict management do the team members participate in "giveand-take" discussions in an attempt to reach a decision that is acceptable to the
members of the team?
a.
b.
c.
d.

Norming
Storming
Brainstorming
Negotiation

What type of team is composed of managers from the same level in the
organization chart but who are from different functional areas?
a.
b.
c.
d.

Horizontal team
Vertical team
Diagonal team
Self-directed team

A group of workers who volunteer to meet on a regular basis to try to solve

problems that affect the quality of their work output is called a(n):
a.
b.
c.
d.

quality circle.
vertical group.
virtual group.
diagonal circle.

The raw materials that a company keeps in its warehouse to be used in

producing goods is called:
a.
b.
c.
d.

finished goods inventory.

work-in-process inventory.
raw materials inventory.
closed inventory.

Which one of Minzbergs roles deals with the situation in which supervisor resolves a conflict
among subordinates in her department?
a.
b.
c.
d.

Resource allocator
Disturbance handler
Spokesperson
Disseminator