Michael Wellington

Address:
Phone :
e-mail :

Summary:
Result focused and detail-oriented with strong technical and database knowledge;
demonstrated proven knowledge in hardware and software troubleshooting,
customer service and support, problem resolution and escalation as well as time
management skills. I seek an entry level I.T opportunity where I will utilise my
training and knowledge to enhance operational efficiency through the provision of
excellent technology support that serve both the organization and its customers.

Core Competencies:

Excellent written and verbal communication in dealing and relating with customers and
employees
Customer service and support demonstrated through prompt response to their needs
and concerns
Technical knowledge gained from University training and experience
Ability to troubleshoot and diagnose hardware and software issues as well as devise
solution for it
Detail oriented demonstrated in the management and upgrade of organizations
database and information system
Problem resolution skill demonstrated in the management of customers issue as well as
issue escalation
Excellent time management and organisational skills expressed in operation coordination

Skills:
Communication and Customer Service Skills
Established and maintained effective communication with customers and ensured strong
feedback channel
Ensured prompt response to customers concerns and queries to gain their trust and
loyalty
Liaised with customers to provide them with requested product and service and ensured
their satisfaction
Devised solutions to solve customers problem and directed complex ones to the upper
management
Ensured prompt dissemination of information concerning the organization as directed by
management
Provided first-level support and service by handling customer support calls in a timely
and accurate manner
Problem Resolution and Troubleshooting
Ability to troubleshot and diagnose hardware and software and determine issues as well
as devise ways to resolve them
Escalated complex support request to the management which are directed to relevant IT
staff for resolution
Able to provide technical assistance and support for incoming customers queries and
issues related to the computer systems, software and hardware
Assisted with the development and upgrade of IT system and other office equipments

Reported system downtime and performance issue to the management for prompt
upgrade and maintenance

Technical and Analytical Skills

Monitored and maintained technologies used in the work place and ensured optimum
performance
Ability to install and test hardware and software and monitor it to ensure high
performance
Oversaw the daily performance of the computer system and other office technologies to
ensure smooth operation
Ability to evaluate potential risks and technical challenges and to prepare appropriate
plan to resolve it
Demonstrated strong capability to evaluate system potential by testing compatibility of
new programs with existing program
Data Processing and Management Skills
Managed organizations database and ensured prompt update of new information about
the organization
Handled data entry functions and maintained confidentiality of all companys information
Ability to handle system documentation as well as information system policies and
procedures
Maintained customers information through effective data documentation and storage
Technical Skills:
Outlook
Word
Excel
EPOS setup and networking

Work History:

STORE MANAGER / BLAKEMORE RETAIL / APRIL 2008 APRIL 2016

DUTY MANAGER / LIDL UK / SEPTEMBER 2006 APRIL 2008

STAFF TRAINER / MCDONALDS RESTAURANTS LTD / SEPTEMBER 2000

SEPTEMBER 2003

Education:
HND from Swansea Institute (Now University of Wales Trinity Saint David)
Computer (Networks)
Birchgrove Swansea
8 GCSES including Maths (B), English (B), Science (B,B)
I.T. ClAiT Level 1

Certifications

Comptia A+ (In progress, expected May 2016)

Comptia Network+ (In progress, expected May 2016)

Health and Safety Training

Food Hygiene & Safety Level 3
First Aid At Work